Adyen N.V.

Hello, everyone, and thanks for joining Audien's Q3 2026 business update call. My name is Maggie O'Donnell from Investor Relations, and I will be hosting today's call. With me today are Ingo, our co-CEO, and Hwa, our interim CFO. We're going to begin with playing the prepared remarks, and then we will open it up for Q&A with both Ingo and Hwa. If you'd like to ask a question, please use the raise hand function at the bottom of your screen. With that, let's get started.

Let me start how we worked in the third quarter on the framework that we outlined during the first half results. In this framework, we talked about how we implement a strategy delivering value across the full commercial lifecycle because that's what our customers are expecting from us. In a third quarter this has been very successful. Net revenue grew on a constant currency basis 22% to 738 million euros. Process volume increased to 451 billion, so the financial results are solid. and what I'm very proud of is the fact that the same engine runs as always. We win share of wallet with our existing customers and we added new logos to the platform. So this combination has always been the core of our growth and it drives on the operational complexity that we are solving for these customers. So that is crucial to me and that's also that I like to talk about today in these remarks. I'm often asked how we fit in the conversation around AI and for me what is crucial here is that we have always powered the financial infrastructure for the global tech players. It's been our focus for the recent years and our core strength has always been that we partnered with the most complex enterprises. Many of the companies that we work for are now building the new foundation for this new technology. It's the major hyperscalers, it's the cloud companies, and they have relied on us for years. Just to give you an idea, about 10% of our volume right now is with these few companies that are so successful. and they partner with us because their commercial models, whether that's subscriptions or user-based billing or complicated enterprise setups, it requires global reach. So when we manage, we manage multi market scale and complexity better than anyone else. And this is exactly why those businesses turn to us and why we have the opportunity to change the models also for the companies that start to implement more AI related business models. Then there's this next wave of AI companies. Companies that grow we've ever seen in history. That also their complexity increases as fast we have ever seen in history. And we are the company that can solve that complexity for them. And what is the complexity that I'm talking about? It's the complexity of going to multiple countries, want to have the highest authorization rates, making sure that global payouts work as you would expect. That's when we start to help them. And what I find very important, that is exactly in line with our strategy. It's a land and expense strategy, so we solve one problem for them, we gain trust, and then over time, we gain more volumes. This is exactly the long-term partnerships that we've built with all the companies that are on our platform and that we've grown over time. So for me, the key thing is also for the new AI companies, we win when the complexity increases. That's the key thing that I've learned also in the recent quarters when we become relevant to them. And we are very well positioned here with our own backing licenses in multiple countries, with our own acquiring licenses and a single platform globally. I'm often asked what our position is in agenda commerce and it's important to make a distinction between agenda commerce and the AI economy that I just talked about. And if you look at global commerce, it runs today on Agen. And so will agentic commerce in the future. It's still early days and we're focused right now on making sure that we build that right foundation. And that right foundation is making sure that we work with the AI frontier models to get the protocols right, that we work with our merchants to understand what their needs are, making sure that they continue to have a relationship with the shopper behind the agent. That's what we focused on. The reason why we're so well positioned is because we have built all the different components that are needed for agentic commerce in the past. So we've built authentication layer, we've built fraud systems, we've built ways to make the settlement as efficient as possible. And that's exactly the infrastructure that you need to build. And no one has this infrastructure like we do. And that's why we're so well positioned. So in summary, over the years we've built the right rails for agenda commerce and the key differentiator for us now is that we've built an open system for our customers. So making sure that our merchants continue to build a relationship with the shoppers behind the agents and also continue to build the right loyalty relationships with their shoppers. Yes, so the other big news of the first half year, of course, were the acquisitions of Orb and TalentOne. And I'm very excited to see how integration is going. It's also one of the reasons why we've decided to double down our investments in this area. So maybe to start with Orb, Orb is a billing and invoice engine focused on user-based billing, which is exactly very relevant for the AI-native economy. and what I've seen in the last quarter is that we are now capable of signing up customers at an earlier stage in their life cycle. Examples here are Vercel and Graptow, but also what I've seen in the last quarter that we were capable of signing up customers that were already a Orb customer but are now starting to transfer their payments to Atyen. And examples here are Rout and Wasabi Technologies. So a lot of progress with Orb. Very similar with TalentOne. The moment we announced the acquisition, the feedback from retailers has been very positive. The unsolved problem of loyalty in store is something that they are looking for. And in the past quarter, we have worked together with a lot of retailers to see how exactly we're going to tackle these problems. In a couple of weeks we have organized an event with 200 global retailers in London to showcase how the future of loyalty will look like and of course I'm very excited to see those customers there and to discuss it with them. We're talking today about operational complexity and this is exactly how Talon One and Orb fit into the Agenz strategy. Like how can we solve the most complicated problems for our merchants and for invoice billing and loyalty these are unsolved problems that we are helping customers with right now. Then, I'm very excited where we are right now in the year. I'm looking forward to the rest of the year, still a court to go, and I have very high confidence in the results for the rest of the year and the direction that we're taking strategically. I'd like to hand over now to Hwa, who's going to give you an update on our financial performance.

Thanks Ingo, and hello everyone. In the third quarter, net revenue reached €738 million, up 23% year-over-year, or 22% on a constant currency basis, in line with our expectations and full-year guidance. Processed volume grew 30% to €451 billion, well ahead of the market as we continue to gain share with our merchants. Three core engines drove this top-line performance. First, we deepened share of wallet with existing enterprise merchants as longer standing cohorts consolidated more of their global volume onto our single platform. Winning a greater share of volumes from these merchants is the largest contributor to our growth. Second, we onboarded a healthy, high quality cohort of new enterprise customers across our priority verticals. This year's cohort is shaping up to be our largest ever. These customers are larger and many are platforms. We expect them to ramp significantly over the next year. And third, we consolidated Talon One and Orb for the first time, which together added about two percentage points to our constant currency net revenue growth in the quarter. Commercial momentum remains strong and broad-based across all three pillars and every region. Looking at our pillars, in Q3, digital net revenue grew to €387 million, up 16% year-over-year, or 14% on a constant currency basis. Volume was up 28%. We delivered particularly strong growth in travel and mobility, which includes major rideshare platforms and online travel agencies, and also across content and subscriptions merchants. This segment includes the major hyperscalers, where we continue to grow our share of wallet. Our tiered pricing is designed so that as our largest merchant scale, they consolidate more volume onto our platform, driving continuous wallet share gains. In unified commerce, net revenue reached 250 million euros, up 29% year-over-year, or 27% on a constant currency basis. Volume grew 22%. Net revenue outpaced volume in the quarter following the consolidation of Talon 1, which contributes recurring revenue but no process payment volume. We now support 499 enterprise merchants processing across both in-store and digital channels at scale. We intentionally target growth from larger, more complex global retailers, and these multi-channel implementations represent deep customer relationships, where the value we deliver drives substantial share gains. Platforms net revenue hit 100 million euros, up 46% year-over-year, or 44% on a constant currency basis. Volume grew 55%. We now have 46 platform customers processing over 1 billion euros annually, a significant step up from 37 last quarter and 31 a year ago, with active business customers reaching 312,000, up 48% year-over-year. We're growing rapidly across SaaS and winning share in complex verticals like financial services and insurance, which will be a driver of future growth. Our platforms business allows us to distribute our payments and embedded financial products directly to smaller merchants at scale, creating a meaningful advantage for Adyen and a durable growth channel. Now, let me spend a few minutes on our team and our strategic plan. The momentum we see gives us substantial confidence in the opportunity ahead, and we have decided to step up our investment to capture it. Two things drive that decision. First, our core business continues to perform. We are winning new enterprise merchants. Our existing merchants keep consolidating volume with us, and we see significant runway across all markets. Second, merchant interest in Talon One and Orb has been stronger than we initially anticipated. Retailers we talked to are extremely excited to unify loyalty across every channel. AI-native companies see the value in a single provider for billing and payments. Only Adyen can provide all of these solutions on a unified platform and at scale. That's what gives us the confidence to act now. Serving our global enterprise merchants takes more product, engineering, and go-to-market capacity, so we are accelerating our investment. These are growth acquisitions, and we are doubling down to rapidly achieve their potential. On the team, in Q3, we added 177 net new FTEs on an underlying basis, bringing us to 426 year-to-date, and 399 colleagues joined us from TalonOne and Orb. We ended the quarter with 5,596 FTEs. For the full year, we continue to expect 550 to 650 net new hires on an underlying basis. Including Talon 1 and Orb, and the additional hiring we are now doing in those businesses, we expect to add 1,000 to 1,100 FTEs in total. Our hiring remains targeted on specialized engineering and go-to-market roles. with a growing share in North America, our biggest focus market. These are competitive talent markets, and we are making greater use of equity in our compensation to attract and keep the people we need. These decisions are reflected in our outlook. For the full year 2026, we continue to expect constant currency net revenue growth between 21% and 23%. We intend to continue investing to win more of our addressable market given the size of the opportunity ahead. When we see high conviction growth opportunities, including the strong merchant pull for Orb and Talon1, we move decisively. We are deliberately increasing our investment base to capture these platform opportunities. And we now expect our 2026 EBITDA margin to land at 50%. Over the long run, our business model produces compounding operational leverage. On capital expenditures, we maintain our guidance at 7% of net revenue in 2026 and expect to normalize CapEx toward historical levels thereafter. Turning to capital allocation, Adyen generates significant cash flows and has a strong balance sheet. S&P Global Ratings recently upgraded our outlook to positive while reaffirming our A- rating. The positive S&P update gives us a clearer indication of our balance sheet opportunity and ability to use capital to accelerate value. How we intend to deploy capital has not changed. It starts with what it takes to run our business, which includes regulatory and operational capital to settle our merchants reliably every day. Beyond that, our priorities are investing in organic growth, then inorganic opportunities like Talon 1 and Orb, and finally, returning capital to shareholders. We continue to evaluate all the tools available to us, and capital returns are part of that toolbox. To wrap up, we enter the final stretch of 2026 with strong commercial momentum across all three pillars, high conviction in our strategic investments, and confidence in our unique ability to capture the massive opportunity ahead. We intend to continue to outgrow our market as the scope of what we solve increases across the commerce lifecycle. Our actions this year position us to grow our role within customer operations, extend our market leadership, and expand our growth opportunity.