Permanent TSB Group Holdings plc

Good morning and welcome to our 2021 annual results presentation. I'm gonna give a short presentation on the progress that the bank has made in 2021. And then our interim CFO, Declan Nogrove, will provide a more detailed review of our financial performance. And Declan and I will be happy to take questions after that. So if we just turn to slide four of the presentation. This slide highlights very strong business performance through 2021. And really the number one item there is the transformational transaction that we've signed with NatWest with regard to acquiring 7.6 billion of the Ulster Bank retail SCM asset finance business in Ireland. So this was a fantastic deal for us and really transformational by way of signing it during 2021. So coupled with positive organic growth, this for us is a one in a generation opportunity, which enables the bank to grow our mortgage book by 40%, to triple our SME business relative to where we are today, and to increase our branch network by 30% and indeed welcome up to 450 new colleagues to the bank in order to support a larger customer base. Performance in 2021 sees the bank competing very strongly, bringing real innovation to the market and introducing new customer offerings and attracting new customers to the bank. We're reporting an underlying profit of £17 million and that's a significant increase when you compare to the underlying loss of £103 million in the prior year. Total new lending in the financial year amounted to £2.1 billion to Irish customers and this was an increase of 44% year-on-year and versus 2019, with an increase of 23%. And this increase largely reflects a strong performance in mortgage lending relative to the prior year, where the pandemic-related uncertainty caused a fall off in mortgage activity. And we are pleased to report good performance in our SME lending, where we continue to grow. New mortgage lending was £1.9 billion, and that's 45% up year-on-year. And that outperformed the mortgage market, which grew by 25%. And our market share as a result grew from 15.3% in 2020 to 17.8% in 2021. Excluding the cost of holding additional excess liquidity, the bank's underlying net interest margin was 176 basis points, and that's a three basis points reduction year and year. And when we look at operating expenses, when you exclude exceptionals and other non-recurring costs, 345 million of costs are 7% higher versus the prior year. And the bank continues to maintain tight cost control over our cost base. However, we have accelerated our planned investment in technology, which has driven higher costs. And this is related to the fact that we will be taking on more customers in this year and hence the increase in costs in 2021. One of the areas that we focused on over recent years was our MPL ratio. It's not so long ago that it was at a 28% level. This year, I'm happy to report at the end of 2021, it has reduced to 5.5%, and that's a decrease from 7.6% in the prior year. Non-performing loans reduced by 300 million as a result of a transaction we undertook during the year. And they stand today at 800 million of MPLs. And the bank will continue to actively manage our MPL portfolio. And we are committed to reducing the MPL ratio to low single digits in the medium term. And actually, as we take on the Ulster Bank performing book, it will naturally reduce in its own right by way of just the denominator will change. And with regard to capital, we have a very strong capital position. We're at 15.1% pro forma CT1 on a fully loaded basis. That's in line with December 2020. But indeed, when we look at even the end of January number, it's higher than that. It's a higher number. So our capital position is strengthening. We issued 250 million of a tier two issuance in May 2021. It's something we would have spoke about at last year's annual results. And that was over 2.5 times oversubscribed. So lots of demand. for that issuance and indeed demand for the strategy and story that is permanent ESB. So if we just turn to the next slide, which talks about macroeconomic position. And indeed, if we look at the labour market, the labour market continues to rapidly recover post-pandemic with unemployment reducing to 5.2% at the end of 2021, and based on current macroeconomic forecasts, it's expected to reduce further over the coming years. Demand for labour has bounced back strongly, with the supply of labour remaining somewhat constrained due to the fall in inward migration since the beginning of the pandemic, and indeed an increase in competition for staff and for people. Wage inflation pressure has already emerged and the expectation that this will intensify in 2022 as unemployment rates returned to their pre-pandemic level. Consumer spending is expected to lead the way in this recovery. The strong growth in consumer spending is a function of the normalisation of the savings rate rather than the utilisation of deposit funding that has built over the last two years. And Ireland, it should be noted, has the highest level of household deposits compared to any other European country. As investment rebound, an investment rebound is due to the unexpected growth in housing completions after the flat trend from 2019 to 2021 and return to business investment growth after uncertainties from the pandemic period. We just turn to the next slide, which relates to the housing market. Clearly the housing for all plan launched by the government is helpful by way of providing more supply in a market that has excess demand. So that's a welcome policy by government by way of delivering housing. But it's clear that the market is characterized by a stalling of supply over recent years. And that has led to a sharp rise in prices, particularly in 2021, where we see prices going up an average 14.4%. There's also a prediction that prices will continue to increase until the supply starts to come on board. And in that respect, it is expected that roughly 25,000 houses will be built delivered in 2022, increasing to 28,000 in 2023 is the forecast. But indeed, when we see around 32,000 units were commenced in 2021, and that's up 17% versus 2019. So we can see that supply is coming. We'd rather, I think, generally that it would arrive faster, but the pandemic has stalled growth for two years. and hopefully we're back on track now by way of supply. Naturally, from our point of view, we're ready to support customers as they buy and invest in housing in due course. If you look at the lower part of slide six, you'll see where applications flowed during each quarter. the mortgage market approvals and indeed drawdowns. And you can see an increase in drawdown levels to 3.3 billion in quarter four in the market. And we obviously, from my earlier slide, we were able to support customers through their application process and indeed by way of their drawdown as well. And you can see this on the next slide, which is slide seven, where... You can see that our total lending into the Irish market, as I mentioned, was 2.1 billion. That is, you can see versus previous years, a significant increase, a compound annual growth rate of 12% over the last year. three years. And then if you look at our application, our share of applications was 15.7% in 2021, and our drawdown share was 17.8%. So in effect, you can see as a bank, and this is something we've seen over recent years, we can convert to a higher level of drawdown market share versus application market share. And that is really the secret sauce we have as an organisation around assisting and supporting customers through that application process to the drawdown process as well. And that is a consistent theme where we overperform on drawdown market share versus application market share. If we look at the SME, our SME lending on the bottom left, we are committed to providing competition in the SME and business banking area. Our lending was 98 million in 2021. That's effectively a doubling of lending volume versus 2020 and indeed 2019. Our pipeline is very strong in this area in that we announced recently that we have 1 billion euros to lend to SMEs and businesses over the next three years. and we are committed to doing that, and our pipeline in this respect has been very strong. And we should also mention that we've also partnered with the SBCI with regard to two particular funds, and they are performing quite well by way of that partnership, and that is something we will continue over the coming years as well. On the right-hand side, you'll see personal term lending. Personal term lending has been impacted. It's actually down 4% year on year, particularly impacted over the last few years because of the COVID pandemic. But you can see by way of our digital adoption in this area, where by 81% of all customers now come through our digital channel, and that has grown from 57% in 2018. But it's clear the personal and consumer finance area should recover now post-pandemic, given that we'll get back to some normality. So overall, this slide is really a very positive slide by way of, you can see clearly on this slide where our strategy is to continue to be progressive in the mortgage space, to provide more competition and indeed create volume in the SME space and indeed to support customers with regard to their own consumer finance needs on an ongoing basis. On slide, if we just turn to slide eight, this is our purpose, ambition and our priorities. And they haven't changed from the last presentation. Our purpose is to work hard every day to build trust with customers and indeed to highlight that we are a community of staff and people and colleagues in the organization who are serving the communities in which we operate. In those communities, we're in 75 branches across the country. We also have a digital presence through our digital community and indeed with the Ulster Bank transaction we're taking on an additional 25 branches to operate in communities where we're not there today. And this is our... contract with our customers is around building trust and around ensuring that we're meeting their needs. And our ambition, again, is very straightforward. It's to be the best personal and small business bank. It's fair to say in the mortgage side, we believe we are the best. We are growing market share. We are supporting customers. And we have to prove that, again, to the business community and the small business community by way of supporting those customers over the next years. Our priorities here is around our customers, around increasing trust, obviously, and loyalty of our customers, around our digital transformation, enhancing our digital capability. And in this respect, we have committed to invest £150 million to our digital transformation. And we will see the delivery of those changes through this year and into next year. And it's something I'll come back to in a slide shortly around our culture and sustainability. So for us, it's about embedding a risk aware open and inclusive socially conscious growth culture in the organisation. It's about simplifying our business and we believe if we can get the four of those things right, and we are getting them right I believe, that will lead to a growing sustainable profit and return in the organisation over time. If we just turn to the next slide, I mentioned at the core of our purpose is around trust. And in this respect, personal service will remain at the heart of everything we do. However, as both customer and colleague experience have changed so profoundly, digital is playing an ever increasing role in how we service customers and indeed our future way of working. We are competing very strongly. I mentioned about us bringing innovation already and introducing new great customer offerings and indeed winning awards with regard to what we're doing. For instance, Bonkers recently awarded us as having the best current account in the market and the best current account offer. which is really important in a situation where both Ulster Bank and KBC are withdrawing from the market and will be advising their customers to find a new current account bank. We believe we provide the best current account and indeed. It's not only we believe it, bankers who are an independent party also believe it as well. And that's something I will come back to later. But customer experience is a key priority for the bank. And what are we doing here? We're trying to enhance our customer journeys. We're trying to leverage that digital capability to complement not only the personal touch we have, but also the technology touch and indeed repossession our brand as a bank in how customers experience our service, how they experience their engagement with us and indeed what's the perception of our bank in the market is really, really important for us. If you look at the ongoing focus that we have in the customer area, trust and digital innovation, that's enabled us to achieve a top two position in relationship, NPS, and that's for the second year running. So again, these are critical third-party tests of how we're performing and we will mark ourselves internally and challenge ourselves internally to ensure that we're doing the best we can to achieve the top position in the market. Customers now want the ability to interact with us at any time and place that works for them and through whatever channel. And in 2021, we've seen 116 million digital logins across our digital channels. That's up 16%. But if you go back to 2019, it was 80 million. So it's gone up 50% in two years. And that will continue to increase as we move along. So we're meeting our needs. We've more than 570,000 digital active customers. Again, that's up 10% year-on-year. But if you went back two to three years ago, it's up about 200,000 customers. who are active with us in that respect and that will continue to increase and I'll talk about that ambition in a second. We also had 100 million contactless payments made by permanent TSB customers and that's up 10% year on year. And indeed we've continued to match our words with actions and we've introduced new products and services for all customers. And in that, there's no doubt that our branch network will continue to evolve in order to meet customer needs. And through 2021, we evolved a significant portion of our branches to be to allow the staff in those branches to interact with customers with regards to their day-to-day needs, not just the servicing aspects of their needs. And what do we mean by that? The introduction of more modern machines in each branch, cash lodgement machines and cash withdrawal machines, and an ability then for customers, as I say, to get a more value-add experience from staff within those branches. Partnerships will always be at the heart of what Perm and TSB does and how we operate, given our size. We have a long history of having very positive and well-established relationships with mortgage intermediary partners or brokers, and our share of this market has grown 2%. from 25% in 2020 up to 27%. And indeed, the broker share of the mortgage market has also increased. It's increased from being 30% of the market to 40% of the market. And that is a very, obviously brokers can select from any organisation They deal with, they are the true sense of where competition lies in that respect. And you can see that we are meeting the needs of brokers and their customers by increasing our market share year on year. We also established a partnership with Credit Logic during the year. It's an Irish fintech. And that Irish FinTech is designed, is focused on making the mortgage application journey as easy for customers as is possible. So the traditional sense of filling in a 20 or 30 or 40 paid application in paper and submitting that to a bank, that is now moving away to a digitized application journey whereby customers can measure at any stage where they are in the process. And in that respect, we're very happy to have CreditLogic as a partner. We've also our partnership with Worldpay around merchant solutions and POS machines. And indeed, I mentioned already, our partnership with the Strategic Banking Corporation of Ireland. It's only a partnership that we started in 2020. And at this stage, we already have 82 million of agreed schemes with the SBCI. And I see that growing even further over the coming years. And if we look at the right-hand side, the right-hand side of the slide really talks about our ambition. So where are we today versus where do we want to be in 2024? So we have 1.1 million customers today. We want to grow that to 1.4 million customers in three years. We have 780,000 current accounts. We want to grow that to a million current accounts by the end of 2024. 73% of our current account base today interact with us digitally, we want to increase that to 85% and indeed even increase that even further and that'll be part of the delivery of the digital service that we will provide to customers. But also it highlights that there is an element of our customer base that want to continue to interact with us in a traditional form and we'll also meet their needs as well. So it's really our ambition here around how we think about customers, how we collect customers, how we nurture them and assist them. And indeed, our ambition to grow here is really important. So I've just turned to slide 10. Apologies, slide 10, exactly. So this is about transformation. So what is happening and what have we done in the last... number of years and indeed in 2021 around transformation. And this comes into the area of actions speaking louder than words. We can say whatever we want, but really are we delivering? And what we have delivered, for instance, we've delivered a digital current account which allows customers to open a current account with us within 10 minutes. And the The numbers going through that channel have increased significantly year on year. And indeed, we expect it to increase even further. And we will be encouraging Ulster customers who are looking for a new current account to use that channel They can also use a branch channel, but we believe the digital current account opening channel will be very supportive of those new customers joining Permanent TSB. But we can provide... an online overdraft, credit card, term loan, and indeed deposit customers. We shouldn't forget about those and that we have more than 40,000 customers who used our digital deposit journey last year. In fact, it's probably the most used channel of all, but yet it's something that customers benefit from. I mentioned already our partnership with CreditLogic around our digital mortgage journey. That's about having not only just the front end of that application journey, but also going end to end by way of how we think about it within the organisation and not only improving that customer experience, but also managing from an efficiency and a risk management point of view as well. Traditionally, we had a gap in our payment offering by not having Apple Pay and Google Pay as an offer. And indeed we closed that gap last year and the customer take-up has been extremely strong in that respect. One other aspect by way of digital capability, All banks had to bring in strong customer authentication to 2021. We were no different than banks across Europe. And we did that successfully and in a way that protects customers. If we move to simplifying our business, this is about enhancing and modernizing our branch network. An awful lot of work has been done last year. We'll be taking on 25 branches. this year from Ulster Bank and we'll also be modernising them and making them work for customers. By way of operational excellence, we have a myriad of internal robotic services helping how we manage that operational activity and that will continue. And that's actually not about reducing headcount, it's about redirecting headcount to more value-add activity within the organisation. In fact, if you look, Our plans are to increase our headcount over time as we increase our business. And cybersecurity, never more than now, when we look at what's happening in Eastern Europe and the threats coming by way of cybersecurity, we continue to invest there and indeed our ability to have cloud and other areas of support with regard to how we operate our infrastructure. Culture has never been any more important to us than today. We've spent many years recent years developing our culture, the numbers highlight that our culture is heading in the right direction. And indeed, from that respect, when I took over as Chief Executive, I was looking at a range of measures and both small measures, which are very important, and indeed large ones, which is around developing our culture. And if we look at, like we started the year talking about a bank-wide enterprise transformation programme, and that was allowing us to conduct a full review of the organisation, and as part of this, 300 of our colleagues availed of a voluntary severance programme, and they have left the bank, but indeed, We've defined, through that process, defined new roles within the organisation, i.e. that we need 300 people to join the organisation in order to work in areas such as IT and digital systems, to customer-facing operations. working on our app and how we think about digital transformation, digital delivery, and data and analytics, which are key areas for any organisation at this stage. And that's something that we are working on and assisting this. We're using smarter ways of working to correct and to gather and attract the staff to the bank. And so far it's very successful. One other point I just want to mention with regard to culture. is our cultural index score is at 71%. That's effectively a benchmark for cultural measurement. So we're not deficient in any way. We can build on that score over time as well, but just to mention that. We also have 1500 colleagues who've attended Living as Leaders programme, which is operated by Lift Ireland and in partnership with the bank. We have a great partnership with Lift Ireland and this is about living our values every day, both internally as how we work together as colleagues in the organisation, but most importantly then how we display and turn up with respect to our customers. And when it comes to our diversity and inclusion aspect, 36% of senior management in the organization are represented by female talent, but we are striving towards 50-50 gender balance at senior leadership level by 2025. And we're absolutely committed to that. We also are disclosing our gender pay gap In our case, it's 16.5% versus a national average of 14.4%. So there's no doubt that we have some work to do there. And I'm absolutely committed to closing that gap. If we look at the next two years, I already talked about in our previous slide, the ambition we have in growing our customers and indeed growing our digital penetration and digital activity amongst those customers, everyday banking, is around us having a scalable, resilient digital service platform, which will allow customers to undertake a much broader range of servicing journeys digitally than they can today. We'll also continue to improve our payment activity. We'll also develop our SME proposition and, excuse me, as mentioned, SME and business banking is growing. So we'll just turn to the last slide. We launched our first sustainability strategy during the year. There's four legs to that, to our sustainability strategy. We have the addressing climate change aspect, which is really important, but it's not the only thing that we will focus on. Excuse me, I'm just losing my voice here. We will also elevate our social impact. enhance our culture and invest in our people. And indeed, for us, a key area of focus is around championing small business and creating an organisation that is fit for the future. And if you look at our sustainability strategy, six of the United Nations Sustainable Development Goals are included in our strategy. That's around education. It's around equality. It's around decent work and economic growth for all. It's around sustainable cities and communities. Indeed, we see our branch network as being part of that. And indeed, naturally, a key challenge for all of us is around climate action and how we actually play our part in addressing the challenges of transitioning to a low-carbon economy. And as part of that strategy, the bank joined the Global Task Force on Climate-Related Financial Disclosures, which includes more than 2,700 major companies. worldwide and over 30 in Ireland and by joining this network we're committed to support the programme of enhancing the quality and detail of climate related financial disclosures and we know if you measure something and you measure your progress things start to move and that is our commitment as part of signing up to that. We also We'll be launching a range of sustainable financial products during 2022, and we'll build on those products over time. If we look at our lending last year in the mortgage space, about 700 million of our mortgage lending was green lending by way of, it was lending to support housing from an A1 to a B3 rating. So that is a significant portion, but there's more to do in that respect. If you look at our wider support for social activity, we continue to be a partner of the O'Coolan Affordable Housing Scheme, where we provide finance to O'Coolan to develop their capability of delivering 1,800 affordable houses to wider society. We've made 600,000 in financial contributions to the Irish community organisations in 2021. And we've also made over 200,000 of donations through our community fund. In that respect, I'm happy to announce today, given the humanitarian issues that are happening and the humanitarian crisis that's happening in Ukraine, I'm very pleased to announce and say to the market that we are donating 250,000 euros to be distributed 50-50 or evenly to the Red Cross and UNICEF with regard to the work they're doing in Ukraine. We believe this is a real gesture and a real demonstration of our commitment to how this humanitarian issue can be addressed for the people of Ukraine. And we're seeing the situation there unfolding in a most dreadful manner. And that's something I'm more than happy to highlight our support of what's happening there and indeed our commitment and demonstration of we want to see the war end and we want to see the people of Ukraine supported in a direct manner. So thank you for that. And I'll hand over to Declan now. And apologies for the voice, my voice during the presentation, but it seems to be back in order again. So I'll hand over to Declan. Thank you.

Thank you, Eamon. And good morning, everybody. I'll now cover the financial performance of the bank. So the key message I want to convey today is that we are reporting a significant improvement in our financial performance in 2021. Our underlying profit of €17 million for 2021 compares favourably with the €103 million loss of 2020 and puts the bank in a stronger financial position as the economy recovers from the pandemic. We look at net interest income in more detail on the next slide. However, it has reduced by 8% when compared to the prior year. Fees and commissions income of 35 million is at circa 10% of total income and is 25% or 7 million higher than the prior year. This is due to the increase in transactional banking activity year on year as COVID-19 restrictions eased. Fees and commissions income is now back in line with the pre-pandemic levels. Net other income generated 13 million in 2021, primarily due to the revaluation of and gains on the disposals of properties in possession. Prior year other income was 6 million Euro. Over the last number of years, the bank has made significant progress in reducing its stock of properties in possession and this trend continued in 2021 with a reduction of circa 30%. So the overall total operating income has reduced by 4% year on year. Underlying operating expenses have increased by 8% or €21 million due to the acceleration of investment in the bank's digital transformation programme and higher depreciation costs as we pay for the investment. We have recorded a net impairment release of €1 million versus an impairment charge of €155 million in the prior year, which reflects a prudent approach to provisioning as we balance a better than anticipated macroeconomic forecast with the impact which may arise over the coming months from the removal of pandemic-related state supports for households and businesses. Under IFRS 9, the bank is required to look forward and estimate future expected credit losses based on a range of potential outcomes with multiple economic scenarios. Exceptional items of £38 million can be broken down into the following key items. £28 million of costs relating to the NatWest Ulster Bank transaction. £14 million in respect of the bank's restructuring costs. and 15 million of net provisions for legal compliance and other ongoing legacy business issues. And these are partially offset by 19 million gains from the Glenbay 3 non-performing loan sale in Q4 2021 and from the release of provisions held for previous deleveraging transactions. Net interest income reduced by 8% to 313 million euro, mainly due to reduced income as a result of the 1.4 billion loan sale in quarter four of 2020, and to a lesser degree, the 400 million loan sale in quarter four 2021. The costs of holding higher levels of excess liquidity, price reductions for the bank's existing mortgage customers, along with the lower for longer interest rate environment, also contributed to the year-on-year reduction in gross interest income. The continued active management of the cost of deposits has helped to partially offset the reduction in net interest income. The net interest margin decreased from 173 basis points at December 2020 to 151 basis points at December 2021. The cost of holding circa 2 billion of excess liquidity had a significant impact on the net interest margin. If we exclude the cost of excess liquidity, circa 11 million euro, the underlying net interest margin is 176 basis points. just three basis points lower than the prior year. The asset yield was 1.63%, a 32 basis points reduction when compared to the same period in 2020. This reduction in asset yield was primarily due to the cost of excess liquidity, together with the price reductions to the bank's fixed rate products. Yield on lending assets at 2.43% remained broadly in line with the prior year. As mentioned, we continue to actively manage the cost of funds with an additional reduction of 10 basis points year on year to a low of 13 basis points. This reduction was achieved primarily through rate reductions applied to deposits. As we continue to manage excess liquidity in the low interest rate environment, we expect the 2022 NIM trajectory to remain in the low 150 basis points. We will continue to hold excess liquidity as we prepare to fund the acquisition of loan portfolios from Ulster Bank, expected later this year and subject to regulatory approvals. Our total home loan performing book of 12.2 billion at the end of 2022. This was 4% higher than the prior year as a result of new lending volumes being higher than repayments. The increase is reflective of a strong 2021 lending performance and we remain competitive within the mortgage market in Ireland. The bank wrote 1.9 billion of new mortgage business in 2021, 45% higher year on year, with 97% of the business in fixed rate products with an average yield of 2.69%. The average yield on new mortgage business has reduced by 12 basis points year on year. However, it is in line with the market. This average yield reflects the rate cuts announced during 2021, along with the introduction of the lower four-year fixed rate only offer. Tracker mortgages now account for 35% of our book, down from 41% in 2020. Fixed rate mortgages account for 48% of the home loan performing book, almost 20 percentage points higher with growth in the last two years. And the remaining 17% is made up of variable rate mortgages. The 1.9 billion reduction in the performing by Tillett book over the last two years primarily reflects the 1.4 billion performing loan sale in quarter four of 2020 and repayments and redemptions in 2020 and 2021. A lot of work has been done over the last number of years in relation to the non-standard mortgage review programme and we have now completed this programme of work. The average yield on the performing buy-to-let book at December 2021 was 1.69%, remaining in line with the prior year. The SME loan book has grown 38% in 2021. New business has performed strongly, with a new lending up 104% year on year, with a blended yield on new business above 4%. Approximately 40% of the SME lending in the year was funded through the SBCI Future Growth Loan Scheme. And we've had strong demand across wholesale, retail, agriculture and manufacturing, which accounted for 55% of new business, up from 46% in the prior year. And the bank, as Eamonn said, has recently announced a significant expansion in our SME offering with a new one billion SME lending fund over the next three years. Total underlying operating costs of £345 million have increased by 22 million or 7% year on year. Underlying operating expenses before depreciation, amortisation and regulatory charges, what we refer to as our addressable costs, were £248 million in 2021, £11 million or 5% higher than the prior year. With the reduction in total income of 4% and the increase in expenses of 7%, this has led to an increase in our cost-income ratio of 9 percentage points to 82%. Staff numbers have reduced year-on-year by a net 8%, driven by the Enterprise Transformation Programme, which resulted in a reduction in headcount through voluntary severance. If we look over on the right-hand side of the slide, we can see a cost walk showing the primary movers within the underlying operating expenses. Through the bank's enterprise transformation programme, circa 300 colleagues chose to leave the bank under a voluntary severance programme. This supported a net cost saving of circa €9 million in 2021 as we absorbed the €1 million cost of wage inflation. This net savings supports the investment in the organisational redesign where the bank is investing in key areas of demand and the acceleration in the delivery of the digital banking programme. The 2021 depreciation charge of 47 million increased by 10 million due to the investments we've made in the business and in the technology transformation over the last number of years. This increase is within our management's expectations. The bank has made significant investment over the last number of years in order to enhance our product offering and to align with our customers' changing needs. These include modernising our technology architecture and renovating our core banking platforms, developing the digital customer journeys, deploying new payment tools such as Apple Pay and Google Pay, modernising our property and ensuring robust operational resilience and cybersecurity processes. As we move forward, we expect to continue to invest in commercial and technology as we roll out digital servicing for all routine transactions. Other significant investments in the coming years include further development of product and service propositions for our customers, brand investment and data analytics. We will continue to support our regulatory and mandatory agenda through further investment in cyber security, data centres and enhancing critical service resilience. A consequence of the investment over the last number of years is that depreciation and amortisation will be higher going forward. However, we are committed to continue to identify savings to help pay for this. The bank has recognised an impairment release of €1 million for the year, equating to a negligible cost of risk. This represents a significant reduction from the prior year impairment charge of €155 million and a cost of risk of 103 basis points. Provision stock reduced by circa 125 million in the year. This was predominantly due to the Glenbay 3 loan sale in Q4 2021. And the table on the right hand side also shows the forecast macroeconomic projections for full year 2022 across the base, upside and downside scenarios, which informed the IFRS 9 run model for the year end. Non-performing loan book decreased by 300 million from 1.1 billion to 800 million, a 28% reduction year on year, primarily driven by the Glenbay 3 loan sale. As a result, the non-performing loans ratio of 5.5% is 2.1 percentage points lower than the year end position in 2020. Along with a reduction in non-performing Stage 3 assets, we saw a movement of one billion from Stage 2 to Stage 1, evidence of an improvement in the quality of our loan book. Looking forward, we remain committed to reducing the NPL ratio further in the medium term whilst protecting capital. As you will see from the table on the right-hand side of the slide, our total asset quality and level of provision coverage of 4.1% has reduced by 80 basis points year on year. Whilst an expected credit loss of 300 million on 800 million of Stage 3 non-performing assets, we have an overall 37% coverage ratio which we believe is appropriate. This has increased three percentage points on the prior year, primarily as a result of the NPL sale in Q4 2021. Current account balances have increased by 1.3 billion or 23% in 2021. This is ahead of the market growth of 16%. Retail deposits remained broadly in line, while active management of our deposit base has resulted in a 400 million or 21% reduction in corporate deposits in the year. Post the sale of performing loans in Q4 2022, together with additional current account balances, the average excess liquidity held with the CBI, which attracted a rate of negative 50 basis points, was €2.3 billion. The bank's current MREL target at 24.5% became binding on 1 January 2022. and the bank's December 2021 ratio, 25.9%, is comfortably above the management and regulatory requirements. The liquidity coverage ratio was 274% at December 2021, broadly in line with the prior year. As you can see from the table at the bottom right hand of the slide, at December 2021, the bank's liquidity and funding ratios are materially ahead of the average for our European peers. our regulatory capital ratios remain comfortably above regulatory minimum requirements. I'd like to focus on the pro forma capital ratios, which include the capital accretion from the most recent sale, Glenbay 3, which closed in February 2022. The CET1 ratio on a pro forma fully loaded basis of 15.1% is in line with December 2020. However, the CET1 ratio on a transitional basis had reduced by 70 basis points. The fully loaded CET1 ratio remained the same year on year. However, there were notable movements, offsetting movements within that percentage. We had gains from the sale of the non-performing loans in quarter four 2021. and from a loan securitisation that we redeemed in the latter half of the year. And these are offset by the exceptional costs we referred to earlier for the NatWest transactions, increased risk-weighted assets for new business and year-on-year prepayments. The CET1 minimum SHREP requirement remains at 8.94%, the same level as at December 2020. And the total capital ratio also remains at 13.95%, both on a transitional basis. Total capital transitional ratio of 22.4% increased by 140 basis points in the year, primarily due to the 250 million Tier 2 issuance in May 2021. The management CET1 fully loaded target is 14%. The bank maintains robust leverage ratios with tier one capital fully loaded greater than 6% and tier one capital transitional greater than 7%. So to summarise, the bank has shown growth in many key areas. Total new lending of 2.1 billion is 44% higher year on year, elevating the mortgage market share to nearly 18% and placing PTSB as the clear number three mortgage provider in Ireland. On an overall book level, the home loan mortgage book grew 4% year on year and the SME loan book grew 38% in the same period. Operating income decreased by 4%, however fees and commissions increased by 25% in the year, contributing to non-interest income making up circa 10% of total income. The net interest margin fell to 150 basis points. However, this was severely impacted by the cost of holding circa 2 billion of excess liquidity at a negative 50 basis points. The underlying NIM is a healthier 176 basis points. The bank continues to invest in its digital infrastructure to ensure a secure and resilient platform for scalable growth. As we prepare for taking opportunity in the marketplace, we must also invest in key demand areas. At the same time, the bank is continuing to make underlying cost savings to help pay for these investments. The non-performing loan ratio has reduced by 2.1 percentage points to 5.5% while protecting capital. We are committed to continuing reducing the NPL ratio in the medium term. The one million impairment release demonstrates asset quality as well as the favourable macroeconomic environment. The bank forecasts a return to profitability in 2022 onwards, supported by growth and the net accounting gains on the Ulster Bank transaction. As we moved into 2022, the bank is well positioned to continue its strong lending performance from 2021 with significant pipelines in our core business areas. The minimum management CE21 ratio on a fully loaded basis will be 14% while the leverage ratio is 7%. I will now hand you back to our CEO Eamon Crowley for the medium term outlook and concluding remarks.

Thanks Declan, thanks for that. So I'm just gonna go through a couple of slides here to provide some outlook on where we're heading to. And if you look on slide 25, sometimes in order to understand where you're heading, you have to understand where you've come from. And as a bank that's been around over 200 years, we have a snapshot here of the last 10 years, which is fair to say shows significant progress and significant execution of change. You know, in the first five years to 2016, around repairing the balance sheet and the funding profile, going from system funding in 2011 of £20 billion to £1.4 billion in 2016, increasing new lending from £100 million to around £600 million, but indeed in the last five years we've more than tripled that and nearly quadrupled that lending. which has led that our mortgage market shares almost doubled in the last five years. And indeed that's at the same time, as I mentioned earlier, where we've reduced MPLs from 28% to 5.5 and grew our capital, sustained our capital base and indeed grew it over that time. So a complete transformation of what was a very risky balance sheet to what is today an extremely safe balance sheet. And the next frontier for us is not balance sheet safety. It's about profitability and growth. And part of that... is around the Ulster Bank acquisition. I'm not going to go through all the details again, but just to mention a couple of key things, a 40% increase in our mortgage book, a doubling, if not a tripling of our SME lending book, an increase in our branch network by 30%. taking on 450 additional staff to support us in supporting our customers, broadening our SME proposition, particularly in the area of asset finance. And indeed, what's not on this page is us welcoming customers from Ulster Bank and from KBC to permanent TSB over the next 12 to 18 months. And that is something that we're really looking forward to in that respect. And as I've mentioned before, this transaction, we are executing this transaction without asking our shareholders for any additional capital. So in anyone's book, in anyone's measurement, increasing your balance sheet by up to 40% without asking shareholders for capital sounds like a good transaction from a shareholder point of view. So what does PTSB look like in 2024? What is its business model? How could you visualize it? What, if you were to think of various phrases, what would you say? Well, what we say is that we will be a great tech and great people business combining our ability to have the personal touch with a digital capability that will meet and indeed we believe exceed customer needs Today I think our digital capability meets our customers' needs, but saying that we don't allow our customers to do sufficient service journeys on digital channels Sometimes they have to go to our branches or they have to go to our call centre in order to complete day-to-day activity. So in that respect, if you look at the six boxes here and read them left to right, we will be a digitally led everyday banking provider. So you, as a customer, you won't have to visit a branch. You can do everything digitally. but we will have a nationwide community presence in order to facilitate that direct engagement with our staff around added value areas of whether it's a mortgage aspect, whether it's deposits or different pension or different investment activities, or indeed seeking insurance and other products. So digitally led, but with a nationwide community presence. personalised customer experience through that channel and with enhanced product offering. So a broadening of our product offering. We already talked about business banking and SME lending and what we're doing there by way of broadening that, but also broadening of our retail offer as well in that respect. And I mentioned earlier, our objectives and our plans around having a diverse and inclusive workplace. We believe we have one today. We have more than 40 different nationalities working in the bank. That will only increase over time by way of that diversity and inclusivity as an organisation in that respect. But we will have sustainability fully integrated into how we operate, which will cross over all aspects of climate change, individuals by way of diversity inclusion, but also how we will turn up socially and how we will be present. And I mentioned again, our commitment today of a 250,000 Euro donation to support the Ukrainian crisis. and that provision to global operators in this area, to the Red Cross and to UNICEF. So that's how you visualise permanent ESB. That's how I visualise permanent ESB. nationwide presence with digital support to provide our customers their day-to-day banking needs in a proficient way, but they can still talk to individuals to get support and talk to our staff. They will have a personalised customer experience through those channels and more products to an offer from the bank and we will turn up and we will be present by way of how we think about sustainability across the four pillars that I mentioned already in the presentation. And of course, all of that has to mean something from not only that visualisation, but also from a numbers perspective. And to try and put it in perspective, well, what does this equate to by way of pounds, shillings and pence, if we're allowed to still use those terms. So we're talking about an underlying NIM of 190 basis points in 2024. I should mention that that does not include any interest rate rises, but it includes a change in the mix of our business over the next three years. Other income increasing to 80 million. A cost income ratio which we believe will reduce to 60%. An operating profit pre-impermanent and pre-exceptional of 200 million. and a cost of risk of 30 basis points. And we will see how that evolves over the coming years. Again, some of that will be driven by the mix in our business. And one of the challenges naturally we've had as an organisation over recent years is our ability to generate return and generate a return on equity for our shareholders. And we must remember that our main shareholder is the state, is the taxpayer. in that respect. And even post the Ulster Bank transaction, subject to regulatory approval, the state will still be a majority shareholder with around 62% of shares. But what we're projecting by way of return on equity is to get to 5% by 2024. And over the medium term, in two to three years after that, we will be looking at getting to a return of 9%. But of course, we could exceed that depending on how volumes grow. And there's naturally the change in the environment by way of going from five banks to three and indeed us being clearly an alternative bank provider to the two larger players in the market and we will continue see how that evolves over time. But I believe by way of these numbers, we have put forward our ambition. We're putting forward that ambition with credibility. That credibility is provided on the basis of what we've done over the last decade, particularly over the last three years by way of growth in our business and putting actions behind our words in that respect and the Ulster Bank opportunity is transformational in that it brings the scale of our business on to a new level in which to operate. So it underpins our balance sheet progression and a profitability progression, but really it's the organic aspect of our business that will really drive on our return. So that's the, they're the numbers and that's how we're projecting things. And in that respect, we are, Declan and I are happy to take any questions that are, that you have. So thank you very much.