United Utilities Group PLC

Hi, good morning, everybody, and welcome to our full year results presentation. I'm Lou Beardmore, Chief Executive of United Utilities, and this morning I'm joined by our CFO, Phil Aspin. I'm going to start by taking you through the highlights of our financial year ending 2025 and wrapping up a summary on AMP7, before then handing over to Phil, who will pick up on our financial performance for the year. We're really looking forward to answering any questions that you might have during a live Q&A session that we'll be holding at 10.30 this morning. Before we get into the detail, I wanted to take a step back and spend a couple of minutes just talking about the bigger picture. And in particular, I want to touch on what I see are our three key messages. Firstly, we're really proud of our top quartile performance. In AMP7, we met or exceeded around 80% of our performance commitments and made terrific progress in some of the areas that really matter, such as great quality service and reducing storm overflows. Our track record of improvement leaves us in great space to deliver in future, recognising that there's always more to do. Secondly, our AMP8 journey has already begun. I've built a really strong executive team with some new and refreshed capabilities, with a track record of delivering significant infrastructure growth at speed. And we've onboarded over 120 suppliers who are already active and working here in the Northwest. Our delivery strategy is all about doing things simpler, doing them smarter, and doing things better. And we're already accelerating towards our 7% asset-based growth rate for the AMP. And lastly, I'm very pleased to announce today our returns guidance, which is to deliver at least 100 basis points of outperformance in AMP8. The main driver of outperformance will be from financing, driven by our track record and strong balance sheet. And in addition, we expect to see contributions from ODIs, PCDs, or price control deliverables as they're known, and Totex. Our Rory guidance completes our financial framework, which we think paints a compelling picture of the investment case as we enter into AMP8. As a management team, we're really looking forward to getting on with it and delivering on our ambitious plans now that we have the price review out of the way. I'll touch more at the end of the presentation about how you can find out more about our Capital Markets Day that we're going to be holding in June and the further details we'll be providing about our delivery plans for AMP8. But for now, I'd like to take you through the headlines for our FY25 results. We've delivered another good set of results and I'm incredibly proud of the work that's been put in by the team. We've delivered solid financial results with EPS growth of almost 50% compared to last year. Our balance sheet is in great shape with gearing at 60% and we're fully equity funded for AMP8. We've reaffirmed our dividend policy, meaning our dividend will have grown with inflation for 20 years at the end of this AMP. And we continue to operate in the top quartile of the sector, having met around 80% of our performance commitments again this financial year. In FY25, we've achieved a 24 million ODI reward on a real post-tax basis. This is slightly below our guidance due to some significant storms at the back end of the year. Encouragingly, we are green on the EA's environmental performance assessment for serious pollutions, making that 13 consecutive years, and we're making great progress reducing spills from storm overflows. And with employee engagement at 87% this year, that's 7% higher than the UK high performance norm benchmark, we have highly engaged colleagues ready to deliver our ambitious plans for the next five years and beyond. So now turning to our financial performance. On an underlying basis, earnings per share increased 49% to 49.6 pence. And across LAMP7, we've delivered an average real return of 6.7% on a comparative basis or 6.1% under Ofwat's revised methodology. Our capex for the year came in at the top end of our guidance range and the dividend is in line with our policy. Now turning to some highlights of our AMP 7 performance and some of the big successes we've had over the period and why that makes us well-placed to maximise on the opportunities for AMP 8. We've embedded a high performance culture and outstanding levels of engagement. And I'm very proud of the improvements our top quartile performance we've achieved as a team. And I'd like to thank everybody for their hard work across the AMP. Firstly, looking at our wastewater performance, without a doubt, reducing overflow spills remains a top priority. In AMP7, we've managed to reduce the use of overflows by 39%, including a sector-leading 24% reduction in the final year of the AMP. I would add that our performance to date is made even more impressive when taking into account the operating environment last year, with significantly higher than average rainfall and record number of named storms. And taking this all into consideration, we're well placed and on the way to achieving our target, which as you know, is to reduce spills by over 60% by 2030. It's great to see the benefits of our accelerated programme and these early successes provide us with confidence that we're going to be able to deliver on what is the most ambitious performance commitment in the sector by a considerable margin. Another significant area of focus in wastewater is in minimising pollution. On serious pollutions, we have consistently outperformed the sector. We've been green on the EA's assessment for 13 consecutive years, the only company to achieve this. And despite the heavy rainfall in 2024, we expect to achieve this again. To further improve our performance, we're investing in new technology such as our UU Drone Squad, which is now mobilised and being used to detect and investigate pollutions across bigger expanses and hard-to-reach areas, allowing us to respond quickly and effectively to drive down the total number of pollutions. Our investment is about prevention. With our analysis showing that around a third of our pollution incidents, which are caused by power supply interruptions here in the Northwest, particularly in more rural parts of our catchments, such as Cumbria, we are investing in power resilience so that we can continue operations during outages, and more importantly, drive down the number of pollutions that are happening during those storms. Now focusing on our network. In 2021, we announced plans to transform the way we monitored our wastewater network, improving sewer sensor capability and using AI and machine learning to proactively manage and maintain our pipes. Known internally as dynamic network management or DNM, this system has allowed us to predict and prevent problems in our network before they occur, delivering tangible operational benefits. To show how this technology is already bearing fruit, we managed to deliver a 36% reduction in sewer collapses across AMP7, hitting our target for a fifth consecutive year this year. The focus has improved performance on tackling blockages, has helped us reduce internal sewer flooding by approximately a fifth. There is more to do and this is a key area of focus for us as we enter AMP8. Looking now to our water performance, we continue to deliver improvements in water quality with a 29% reduction over AMP7, getting us to our lowest ever level. And in the last month, we reached the momentous halfway point of our eight-year project to upgrade the Verneuil Aqueduct. On time and within budget, a huge step forward on improving water quality for a million customers in that pipe that takes water from Wales up into Merseyside and into Cheshire. We also have a number of key strategic projects in AMP8 that will help us deliver further improvements to water quality. Leakage is at its lowest ever level here in the Northwest, and we've increased our find and fix rates by 70% this year, finding and tracing more leaks than ever before. We are making use of a number of innovations, including satellite imagery, artificial intelligence, and a new no-dig repair capability. This has been shown to be extremely successful with strong results in trials over the last six months with a 92% success rate, helping us to reduce both the time taken to fix leaks and the operational costs of repair by around half. We have also been working with customers to better understand their usage, helping them to lower their consumption and ultimately their bills. This includes targeted communications to high water users and water efficiency home audits. And this work has helped us to identify areas of high usage and internal leaks. And once fixed, these have helped drive reductions in per capita consumption, where we are an upper quartile performer. I'm incredibly pleased with our customer service performance, both in-year and across the AMP. We further consolidated our position as the leading listed company for service, resulting in the third highest reward on CMEX out of 17 companies. We've also been driving hard to improve services for developers and business customers too. And as we close out the AMP, we are one of only three companies to have achieved a reward in both CMEX and DMEX in every year of AMP 7. There is a greater emphasis on customer service measures in AMP8, and our strong track record on all of those measures of experience puts us in a great position. Underpinning our performance, we've been awarded again the service marked with distinction by the Institute of Customer Service, one of only five utility companies across the entire UK to do so, which is testimony to the team's hard work and commitment to provide great customer service every day. And as well as great service, another thing we're really passionate about is around providing support with affordability to families who need it. Those benefiting from our affordability schemes has once again grown. We've supported 414,000 customers through our affordability package in AMP7, and we're now stepping into AMP8. We're able to draw on our industry-leading affordability package worth 525 million pounds, having added a further 180,000 customers in April alone to our support schemes. That now sees us helping one in six customers across the Northwest. And at the same time, the number of customers registered for priority services has also grown, up to around 540,000 households across the region. As a result of this enhanced support, combined with the effective credit collection and use of technology, our bad debt position has remained stable at 1.5% despite the increase in customer bills. This puts us in a really strong position as we step into AMP8 and gives us confidence that despite the increase in bills, our cash performance will remain strong into the future. So far, I've spoken about how we're delivering for the environment and for customers. And I know delivering top quartile performance as we go forward is going to take great people. As we step into a period of truly transformational change, I'm really proud to be leading a team that is also highly engaged. We have an engagement score of 87% this year. That's 7% above UK high performing norm benchmarks. And I know my team are committed and excited about the opportunities we have to improve things for customers, the environment, and the communities that we serve across the Northwest. I'm honored that 91% of our colleagues told us that they were proud to be part of this organization. And our Glassdoor rating of 4.4% is really testimony to that. And as well as ensuring our existing colleagues think United Utilities is a great place to work, we're also committed to attracting and developing great talent too. The plan we're delivering in Ampate will support 30,000 jobs, 7,000 of which are new, and will make a real difference to the North West regional economy. We have a role to play investing in our local community and supporting economic growth right across our region. And not only does our business plan support 30,000 jobs, but it also brings investment in skills and opportunities here to the Northwest. So our plan will contribute 35 billion pounds worth of economic value and support economic growth right across the Northwest region. And finally, looking at our ESG performance, we've delivered a 39% reduction in spills since 2020. We're green on the EEA's environmental performance assessment for serious pollutions. And from a nature perspective, we've made great progress, having already surpassed our 2030 peatland restoration target. We continue to foster an inclusive culture. We've been recognised externally for our success, ranking fourth in the UK of all in companies for the inclusive employers list for 2024. And finally, we rank highly in a range of ESD indices. We're proud to be a component of the iconic Dow Jones Best in Class World Index, one of only four companies in multi-utilities and water sector to make the list. and only last week we received recognition from S&P for 25 years of sustainability reporting. And with that, I'll hand over to Phil to take you through the financials.

Thank you, Lou, and good morning. Firstly, here are the financial highlights. Revenue increased by around 10% in line with our guidance, largely as a result of regulatory adjustments, including the inflation-linked increase allowed as part of our revenue cap, as well as the under-recovery relating to prior years. Underlying operating profit increased to £634 million, primarily reflecting higher revenue, with underlying EPS of 49.6 pence, almost a 50% increase on the prior year, as the regulatory revenue increases, which lag the impact of cost inflation, take effect. The dividend per share has increased in line with our policy to 51.85 pence, and finally our balance sheet remains robust with gearing at 60%. Focusing first on underlying operating profit, underlying operating profit of $634 million is up $116 million on the prior year, in line with our expectations. Revenue increased by $196 million, or around 10%, mainly driven by regulatory adjustments. Operating costs have increased by £80 million, or around 6% compared to the prior year, reflecting increases in costs associated with growth in the underlying asset base, inflationary increases, as well as investment in performance ahead of AMP8. All of this results in an underlying operating profit of £634 million, a 22% increase on the prior year. Underlying net finance expense of the year was £284 million, £9 million lower than the prior year, reflecting lower inflation applied to our index-linked debt, offset by an increase in cash interest and a reduction in the capitalised interest and pension interest income. Cash interest has increased by £46 million, primarily reflecting the increase in debt, largely due to the accelerated funding ahead of AMP8. On underlying tax, we recognise no current tax charge as we benefit from full expensing, and we expect this to continue into the future, resulting in no current tax charge for FY26. This results in underlying profit after tax of £339 million and an EPS of 49.6 pence. Our balance sheet continues to demonstrate our financial strength with gearing at 60%. RCV has grown to £15.4 billion, up from £14.7 billion at the end of March 24, and net debt is £9.3 billion. We maintain a track record of responsible financing policies, and we benefit from a fully funded pension scheme, so we're not subject to unfunded costs in the future. Having fully funded AMP7 through FY25, we've been funding our AMP8 programme and have raised 1.8 billion this financial year, providing 2.8 billion of liquidity, which extends out into 2027. So now turning to Rory, I thought it would be useful to now unpack the position for AMP7. We earned financing outperformance over the AMP of 2.8%, reflecting efficient debt issuances across the period that compare favourably with the industry. As expected, tax outperformance largely reflects the impact of full expensing introduced by HMRC in 2023. ODI outperformance of 0.5% reflects a net reward for each year of AMP7, which saw us meet around 80% of our performance commitments across the five years. Looking at the Totex impact in a little more detail, just over half of the 2.2% relates to previously announced additional investments, including DNM and better rivers. And the remainder can be attributed to two other buckets. Firstly, we've been impacted by some cost drivers that have outstripped inflation, most notably power and chemicals. And secondly, the impact of isolated events across AMP7, such as the freeze-flow event in FY23 and the fractured pipe outlet in Fleetwood last year. Finally, as you'll be aware, our retail cost base is set in nominal terms, resulting in a 0.4% reduction. Our AMP7 Rory performance came in as expected at around the midpoint of our six to 8% range. But after adjusting for a sector wide change in methodology, the headline figure is lower at 6.1%. The adjustment published by Ofwat on the 31st of March, 2025 reflects a retrospective change to how Rory is calculated for both FY25 and cumulative with AMP7, but does not change the level of outperformance in the regulatory adjustments carried forward into AMP8. After factoring in the impact of inflation, we've seen returns across the five-year period at 11.5% on a nominal basis. And now for an update on our financial framework. On returns, I'm pleased to announce our guidance for AMP 8, where we expect to outperform a regulatory contract by over 100 basis points on a notional company basis. This means when combined with our base return of 5.15%, our guidance points to an improvement AMP on AMP in real terms. As with AMP 7, I would expect the largest contribution to come from financing our performance alongside Totex and incentives. Capital investment is forecast to be approximately £9 billion across the five years to March 2030, representing an uplift of around £5 billion from AMP7. As a result, the nominal growth in our asset base will increase from the AMP7 run rate of 5.2% per annum to around 7%. Our progressive inflation-linked dividend policy remains in place for the fourth regulatory period running. And finally, we continue to benefit from our strong balance sheet. The PR24 AMP8 programme is fully equity funded, and we continue to target gearing in the range of 55% to 65%, resulting in target credit ratings of BAA1 and BBB+. Before I sum up, here is our technical guidance for FY26. Revenue is expected to increase to between 2.5 billion and 2.6 billion, in line with the final determination after adjusting for inflation. Underlying operating costs are expected to decrease, with higher costs associated with inflation and growth in asset base more than offset by lower IRE due to a more granular asset recognition, resulting in a greater component of network expenditure being capitalised. Depreciation is expected to increase by around 50 million, reflecting growth in our asset base and the impact of a more granular asset recognition. Underlying finance expense is expected to increase by around 50 million due to increased debt requirements to fund the step-up in investment in AMP8. And we expect full expensing to continue, resulting in no current tax charge as we enter AMP8. Capital investment is expected to ramp up. In FY26, we expect to incur a net ODI penalty, reflecting the introduction of new performance commitments, and consistent with historical performance, we expect to see this position progressively improving over the AMP, resulting in a net reward cumulatively. And finally, our progressive dividend continues to grow in line with inflation, and our policy implying an FY26 dividend per share of 53.66 pence. So finally, to summarise, we continue to perform well financially, with underlying operating profit up 22% and underlying EPS up almost 50% on the prior year, as the regulatory revenue increases which lag the impact of cost inflation take effect. Our balance sheet remains one of the strongest in the sector with RCV gearing at 60% and a fully funded pension scheme. Together with liquidity of 2.8 billion, we have a robust financial position which underpins the growth investment we're going to see over the next five year period. Our progressive dividend continues to grow in line with inflation with our total dividend landing at 51.85 pence per share in line with policy. So thank you and I'll now hand back to Lou.

That's great. Thanks, Phil. Look, to summarise some of the key points that we've talked about this morning, we're performing well, both operationally and financially, with consistent upper quartile performance and a strong track record. Financially, we're well positioned with gearing at 60% and we are fully equity funded for AMP8. Lastly, I'd like to thank the team here at UU. We've got some amazing, engaged and talented colleagues who, like me, are determined to drive the step change that everybody wants to see and sees all the opportunities that AMPATE presents. Before I finish, I'd like to remind you of our Capital Markets Day that's taking place on the 19th of June. It will be great to see as many of you there as possible and it's going to be held in central London. It's going to be a fantastic opportunity to hear about the significant growth in investment and the economic value that I've touched on today. And a great opportunity to meet some of the new team and their exciting plans to ensure that we deliver that growth. So thank you for your time today. I'm sure you're bound to have some questions and we'll be happy to take those during the Q&A session later this morning at 10.30. Look forward to seeing you later on. Thank you.