Angi Inc.

Good morning, everyone. Glenn Shiffman here, and welcome to the IAC and Angie Home Services fourth quarter earnings call. Joining me today is Joey Levin, CEO of IAC and chairman of Angie Home Services. Also, Brandon Ridenour, CEO of Angie Home Services, and Anjali Sood, CEO of Vimeo, will be joining the call. Welcome, Anjali. Similar to last quarter, supplemental to our quarterly earnings releases. IAC has also published its quarterly shareholder letter. We will not be reading the shareholder letter on this call. It is currently available on the investor relations section of ISE's website. I will shortly turn the call over to Joey to make a few brief introductory remarks, and then we'll open it up to Q&A. Before we get to that, I'd like to remind you that during this call, we may discuss our outlook and our future performance. These forward-looking statements typically may be preceded by words such as we expect, We believe, we anticipate, or similar such statements. These forward-looking views are subject to risks and uncertainties, and our actual results could differ materially from the views expressed here today. Some of these risks have been set forth in IAC and Angie Home Services' fourth quarter press releases and our respective filings with the SEC. We'll also discuss certain non-GAAP measures, which include adjusted EBITDA, which we'll refer to today as EBITDA for simplicity during this call. I'll also refer you to our press releases, the IAC shareholder letter, and again, to the investor relations section of our websites for all comparable GAAP measures and full reconciliations of all material non-GAAP measures. Let's jump right into it.

Joey? Thanks, Glenn. I just want to correct one question. I want to welcome everybody here to our video. Those of you who will be reading the transcript, you're missing out. We've got the beautiful smiling faces of all of our analysts, Anjali, Glenn, Brandon coming from Denver. And this is not just a new way of doing things, it's also a great display of what the is really central right now or the exciting story at IAC right now, which is Vimeo. And the fun part of this is not just that we've got everybody on video and we've got logos here and our names and chyrons and things like that, which is pretty cool, all using Vimeo's live stream technology. But the other piece is this is just the beginning of this video's journey with Vimeo. So after this, it will be edited, it will be shared, it will be archived. will be part of our corporate library and we will have access to that forever on Vimeo. It's a pretty cool display of what can be done and obviously we're seeing that happen quite a bit all over the world now in really fun and interesting and exciting ways and I'm sure we'll talk about that today. And the other thing I wanted to say is we had a great year in 2020 and we feel very good about how we did on a lot of different levels, a lot of different ways we measure ourselves. Of course, one big one is revenue and growing through 2020 is quite an accomplishment. And in any given year, we enter the year and we have big ambitions over the course of the year to accelerate and where we finish the year growing 27% year on year in aggregate at IAC. And, you know, the individual stories within IAC are really what matter there. But that growth in aggregate is something we're really excited about and the way the team operate it. This year through all the things that were going on was really, really impressive. So that's the story I wanted to get. I know we've got a lot of people on here and we've got a lot of questions, so let's get to questions quickly. And Mark Schneider, why don't you lead us off there?

Great. Thanks, Joey. So for our first question, we'll go to Eric Sheridan from UBS.

Thanks, everyone, and Happy New Year to the whole team. Hope everyone's safe and well. Maybe two questions, if I can. Joey, for you, you know, maybe you could help to explain why a spinoff of Vimeo was the right choice in entirety for both Vimeo and IEC, and maybe lay out some of your views about how you plan on repositioning IEC X Vimeo on the equity side for the long term on the other side of the spin. And maybe, Anjali, if I could sneak maybe one in for you. Obviously, a super interesting year for Vimeo on the demand side. How should we be thinking about you aligning investments and product innovation against what you learned in 2020, against what you're trying to do on sort of a five-year view and grow Vimeo as a platform? Thanks.

Sure. On the IPOs, full spin versus partial spin. So you saw we raised capital in the private markets for Vimeo. I think that's all the capital that Vimeo needs for a while. And that was quick and easy and no real distraction for the team. And getting that done in that way, I think, allowed us to do what's important, which is focus on growing the business and Anjali and team to focus on things like product and sales and marketing and not the fundraising side or the capital market side. and that got done the sort of function of an IPO or raising capital. And as it relates to partial versus entirely, what we wanted to do was get Vimeo out there on its own, to have its own currency, to be unfettered, to be a clean, clear story on its own and complete spin is what accomplishes that. At any given point, we get this question a lot of, Well, is now the time on account of value or is now the time on account of a lack of value or things like that? focus for us is getting the business out to be clean and clear and operating the best unfettered and we think right now that Vimeo can do that, can stand on its own, can stand well on its own and there's no reason to hold back a piece at IAC and IAC shareholders of course participate in all that regardless in a very clean way. The next question, important one of course, what's next for IAC? Any We've done a spin and we've been through a few of these. The immediate next question is, okay, what's next? And every time also, it's a little bit of, I don't see a lot of what's left in the cupboard there. And even that was as recently as the match spin and people not quite seeing the Vimeo story as clearly as we saw it or as amazing as it's played out and even surprised us. We've got a great collection of businesses right now at IAC ex Vimeo. Angie, you're all quite familiar with, is just a huge business in a huge category with a huge leadership position. And we've got a lot we're doing on the product side that we're very excited about to open up more of the market. Dot Dash. Starting to really come out of its shell and growing 33% last quarter and being a real business with real moats, we think, in the publishing category, which is something that previously I didn't think was possible or in recent history a lot of people didn't think was possible. We've got Care, which is relatively new for us, but we think can be a huge marketplace and a huge $30 billion, $40 billion category, and there's ways to expand that category to the hundreds of billions. and again, a huge leadership position, nobody really close there. And we've also got, as you know, we get this question a lot, but a large amount of cash, nearly $3 billion of cash that we're going to put to work and we're going to put that to work with no rush, no urgency to buy things, no urgency to buy things in any particular market, but generally with the same priorities we always have, which is first, the businesses that we Know that we own are going to be the first priority on capital because we can have a real fundamental advantage in acquiring something. And I think that applies both to new businesses in our existing categories and to share repurchases. Obviously, we understand our own business. Hopefully, we understand our own business pretty well. And then looking for new categories. And I think generally strong preference for control positions. We do have a couple recent examples that have worked out in minority positions, but generally we're going to be focused on control positions and hopefully we'll enter a few new categories and likely on the earlier side of things, but we'll see. And we've got a pretty good stable of the whole range, meaning we've got early stage businesses and NurseFly and Blue Crew that we're really excited about right now and we've got later stage businesses and Angie and Dot Dash that we're really excited about and all of those I think if we've got them in the portfolio right now it's because we believe they have real potential.

Hi Eric. So to your question about incremental investment and product innovation at Vimeo over the next few years, the thing that we've learned Since the pandemic is just how much bigger the market opportunity is than what we thought. And we really believe our TAM is every professional, every team, every organization in the world who now needs to use video to reach their customers and employees. And we've had so many organizations and businesses knocking on our door in recent months asking to use video in ways that we don't yet have the product for. So it's an early market. I think product innovation is where we will be focusing our long-term investments. And some of the things that we're trying to do is we want to be the single corporate video solution for any organization of any size to share content internally and externally. We have a great position now in certain parts of that. We can power town halls and trainings, but there are so many other ways that video is proliferating throughout organizations in everything from sharing product demos and creative walkthroughs to rethinking how webinars Thank you for joining us. We'll also be investing in areas like sales and marketing on the sales side in the near term, expanding our sales force both domestically and outside the U.S. We see a big opportunity to increase our marketing spend, particularly on mobile, where we have an opportunity. We've been historically very web-focused. And you'll also see us do things like diversify our acquisition channels by investing in areas like partnerships and in our free products. So It's an early market. I think we have a great head start with a leading all-in-one software solution, but we want to turn that head start into a definitive lead, and we're excited with the capital and the focus to do that.

Great. Our next question will go to Corey Carpenter at JPMorgan.

Great. Thanks, Mark. I have two questions on Angie. First for Brandon, could you give us an update on where you are just in terms of addressing your supply constraint challenges and how impactful you think some of your product initiatives could be this year? And then as a follow-up for Glenn, it would be good to hear your comments on some of the puts and takes to the January metrics that we got in the shareholder letter, and then also an update on how you're thinking about the trajectory of the business through the year. Thanks.

Yeah, sure. Thank you. So the business performed pretty consistent with our expectations in Q4 and into January. A lot of the factors that have affected us since the start of the pandemic are still present. Our traditional business was resilience, I think, in the face of these externalities. But we've seen two things, and I talked about these consistently over the past year. One is we saw a pullback in small business advertising spend. And put simply, small businesses were paying a little bit less than they were before spending a little bit less to meet new customers. The other thing which I said we had to accomplish was to grow our sales force. We end the year with the biggest sales force in the history of the company. That is up 30% from the trough we experienced in the middle of last year as a result of just externalizing our workforce and figuring out and learning how to onboard and train sales reps. So as we enter this year, we have large sales force. We're off to a great start. And the benefits of those incremental sales reps will accrue over the course of the year to provide more capacity. The other thing is just when and how does the spend from our existing customers normalize or get back to previous levels? I think that's a really difficult question to answer. The way we're approaching that is – I think it makes rational sense that it normalizes, but we're not banking on that. We believe we can reaccelerate our traditional business, whether that happens or not, irrespective of the timing of it. If it does happen, it will provide, obviously, a nice tailwind, but through larger sales force and through our own internal activities, we believe very firmly that we can get that traditional business accelerating from where we are today. Separately, we're very happy with the benefits fixed price delivered throughout Q4. When you look at sort of the modest acceleration in the overall business, most of that is a credit to the growth in fixed price. Not only is it sort of exceeding our expectations, but it had a nice counter-seasonal effect where it's really quite strong in Q4 relative to the normal seasonal patterns of our traditional business. We expect that growth to continue strong throughout this year. It does bring meaningful capacity to the market, the ability to serve more customers. So we're excited to see that grow and sort of be a counterbalance to the ebbs and flows of the way our traditional business works. and then on the product front, we have a lot going on both to supply, just to address supply challenges, but also meaningfully to pursue our most important goal, which is to develop A very large and strong direct to brand consumer audience. And simply put, we are trying to build the largest audience and most loyal audience of homeowners in the industry. And we think that is the fundamental thing we need to accomplish to build a very, very We've talked about, over the course of the last year, lots and lots of innovation that we were able to bring to market in terms of new features. And as we look forward to this year, we're very much in the early innings of fixed price. I know it's grown. It's $160 million, which is a bit ahead of where we thought we would be. We've got it over 200 projects, but we're very much in the early innings. There's a lot of innovation yet to come, both in terms of refining what that product experience is like, refining our ability and optimizing our ability to price super accurately in every local market, and then ultimately to, through scale, improve the quality of the ecosystem. Every bit that we grow larger, the product grows stronger through the benefit of more coverage, more providers, more history on the providers, which leads to higher fulfillment rates with our customers, which in turn leads to happier customers that repeat at a much higher rate. I think you probably all saw in the letter, we released some metrics that indicate The behavioral changes we're seeing in consumers who engage with these new products, the early results are very strong. Our path ahead is about getting more and more customers into these experiences, and that will be a big focus for this year.

Thanks, Brandon. Just to translate that into numbers and the puts and takes for the year, revenue in January was as expected. You know, recall last year we changed from net revenue accounting to gross revenue accounting for a free price or fixed price business. And if you look back on the fourth quarter, that provided a lift of about $22 million for revenue. So the fourth quarter grew revenue about 6%. Again, similar to January and as expected. We still expect, as we talked about on the last earnings call, a 9% to 10% revenue growth for the ensuing quarters until probably the third, more likely the fourth quarter, as all the initiatives that Brandon spoke about begin to kick in. That's on the sales. Obviously, that's the scaling of fixed price. And that's on the other product innovations that we've been talking about for a while. In terms of the monthly metrics, I'll ask you as we report the monthly metrics this year to have one eye on the monthly metrics this year and one eye on the monthly metrics last year. Because obviously last year there was a lot of volatility in respect of how Thank you for joining us. 20% targets, and then given all the work that Brandon and his team are doing, accelerate into 2022.

Our next question, if we can go to Brent Phil from Jefferies.

Good morning.

For Anjali, if you could talk through the confidence in the Vimeo trends, that they're not temporary, and how you're anticipating a post-pandemic recovery.

Sure. We're obviously watching the demand trends carefully. And they are holding, you know, our sales pipeline is strong. January was the strongest we've seen, even stronger than the peak of the pandemic in March. Our days to close on our sales cycle have stayed short. And on the self-serve side, our highest tiers are growing over 200% year-on-year in bookings. So, Certainly from a demand perspective, no signs of a slowdown. But the bigger thing that we see is the use cases and our customers using video in ways that we would expect to ignore and in ways that are helping them drive better outcomes for their business. And there we see it very clearly. You know, you've got companies like Starbucks and Lowe's, you know, training their store associates using video or Nike training their retail partners like Foot Locker in Europe. And when you see, you know, those organizations be able to reach their associates in ways that are more engaging, more scalable at a fraction of the cost, you don't see them going away from that. Same with fitness studios, performing arts venues, cultural institutions. They're finding that they can access larger audiences than they ever could before. In some cases, 10x-ing the number of audience that they have. And so we just don't see a rationale for why they would go back from that. And you see small businesses who are able to get higher clicks, more customers from using video than image or text. and by the way that's in an environment where a lot of small businesses are shut down and many more hopefully after the pandemic will come back so just it gives us a lot of confidence that video is going to um you know settle we don't know exactly where from a demand perspective but certainly Thank you for joining us today. How much higher than that is hard to predict, but again, certainly expect to be growing faster than we anticipated before the pandemic started.

The revenue recognition dynamics of this business, as you know, the SaaS-based subscription business, that deceleration from where we are today of north of 50% to the north of 30%, that'll be staged in over the next few quarters. We'll probably bottom out in the fourth quarter. Maybe we'll come close to the 30% in the fourth quarter of this year. And then do expect, given all the product work we're doing, given all the investments we're doing, We do expect to, again, accelerate from there into 2022.

Thank you.

Our next question, we will go to Ross Sandler from Barclays.

Hey, guys. Just one for Glenn and then one for Anjali. So Glenn, yeah, nothing more exciting for an IEC enthusiast than reading 487-page spin documents. So thanks for dropping that during earnings season, by the way. But a question on the spin mechanics. So it looks like IEC will get 88% of the email will be spun out. There's a $6 billion post-money valuation right now, or about $161. about 1.6 or thereabouts Vimeo shares for each IEC share. Is that correct in terms of the ratio? And then what's the mechanics from here in terms of the timeline? And then the second question for Anjali, I thought one of the more interesting data points was that 25% of Vimeo revenue comes from subs that you upsell to a higher tier, a higher price tier. So can you talk about how you're working to Convert more of that 200 million free users into the 1.5 million pay, and then within that 1.5, how you move them up. That'd be great.

Let me knock out the first one. Ross, that's impressive. But there's another 150 pages. I believe it was 620 or 630-page document. But, no, in terms of timing and process from here, yeah, we refiled the S-4 earlier this week as we respond to SEC comments. We'll probably refile it again in the next week or two when we'll drop in year-end financials for Vimeo and IC, and then hopefully we'll navigate through the SCC process throughout the month of February. That should key us up for mailing to shareholders in March. and then have a shareholder vote potentially the end of March, early April and then hope to affect the spin sometime in April, worst case early May. So early second quarter is the timing. As I said, there's a great read of the document. We do own, after the two capital raises, we do own 88% of Vimeo. We have about 146 million shares of Vimeo. of Vimeo, 86 million shares of IAC. So the spin ratio will be 1.6 based on these current estimates. Obviously, that could evolve. So every shareholder of IAC will get 1.6 shares of Vimeo, again, based on the current numbers and the current calculations. and then based on the six billion post money valuation that Vimeo last raised capital at, that obviously is a $35 stock price for Vimeo.

On your question about upselling our free base, our free users into paid customers, we see a huge opportunity to do that. And a lot of our product investment is designed to unlock that. So a couple of things that we see. So today, about 60% of our paying subscribers start as free first. And then about 60% of our enterprise customers come from that free or self-serve base. So already you kind of have a freemium model. But if you actually look at what you can do for free on Vimeo using video, we see an opportunity to get every one of those free users to be creating content. So one of the things we've done is we've launched our Vimeo Create app. Thank you so much for joining us. employees, small businesses, just creating content, which is usually the biggest barrier to getting people to use video. And then from there, expanding to branding and customization, then upselling to a higher tier. Or security, if you want to put your content in a secure portal, or expanding team size. That's a big opportunity you'll see us do a lot to really be a sort of a per-seat or team-driven model in the future. So we've got quite a few levers to kind of move that base. And if you just look at the base itself, nearly 70% of Fortune 500 companies have an account on Vimeo. and we have less than 4,000 enterprise customers today. So just huge opportunity and we think the biggest unlock will be product and having the right mechanisms to get people creating content for free and then the reasons to upgrade.

Our next question will be from John Blackledge at Cowen.

Great. Thanks. So two questions. One on Vimeo subs. Just curious what the mix of new subs was in 2020, business versus creative pros, and any color on the overall sub mix ending 2020, again, business versus creative pros. And then Within business, the mix of enterprise versus SMBs, which I think Angela just referenced enterprise subs and how that could trend in 2021. And then on care.com, if you could just discuss the engagement metrics that you referenced in the letter and then perhaps frame the drivers of the business in the next three years. Thank you.

On the Vimeo sub question, the vast majority of our new subscribers in 2020 are businesses. Within that, there's a good mix of smaller businesses all the way up to large organizations. But we very clearly, you know, I think every year we've kind of seen that mix shift away from pros towards businesses that has certainly continued and in some ways accelerated since the pandemic. and we expect that trend to continue. And then in terms of enterprise versus SMBs, our sub volume is much heavier towards the small business. And we don't, if you look at our customers today, Thank you so much for joining us. The way we're sort of thinking about it is, if we have one user or buyer within an organization using our tools, how do we actually expand from there in a very seamless way so that other departments Other buyers and other teams can discover our products and use them. And so what you'll see on the enterprise side is both trying to land new customers within our existing base and through our sales team, but then also trying to expand within each organization so that Vimeo's share, if you will, of how they're using video across that organization increases.

Hey, John, on care, there's probably the best example is it also gets the – We've started to do with caregivers is they're all certified. And what that means is it's actually harder to become a caregiver. There's more friction in the process of becoming a caregiver. And that, as you'd imagine, leads to actually a decrease in caregivers on the platform, which you'd say initially, you know, bad news. Good news is the caregivers who are coming in, are much more engaged, and the interactions that we're now seeing between the caregivers and the families is much more fruitful. So we can deliver fewer applicants to a given job and get more success in that job being fulfilled. It's happening actually to quite a meaningful degree, meaning there was a period where you would get dozens or even hundreds of listings for a job when you would list it, and now that's down to a handful. which is way easier for the caregiver meaning their hit rate is higher, way easier for the family meaning they have to sort through less and speak to fewer people and get success on that and be confident that the caregiver they're connected with is background checked and certified in the ways that they go through our process. And so sometimes actually, you know, we spend a lot of our time in our products trying to reduce friction. This is an area where we actually added friction to drive engagement and that seems to be working well so far. Overall, the metrics, you know, I just I'm sure a lot of you would be in the same camp. Think about my family. We haven't had a caregiver in the house in a year. And in a normal year, that probably would have been 30 times or 15 times or something like that. So we see less, we actually see, again, less engagement from families right now, given that the need for child care in going out and things like that is happening less. But in retention, we're holding. and the reason we're holding retention is because I think people see the value in the product. They are optimistic that they can start using the product more, but right now there's just less need for it. But it's very encouraging to see retention holding. When we think about the future of care and the next few years, it's continuing to drive that engagement and driving that engagement, driving frequency, which means being relevant more often. So picking up on those themes, Making it very easy, so we've talked about this concept in other products, make it very easy to do something like instant book. So you're going out, you need somebody quickly, and knowing that the caregiver has met certain parameters that you set forth, or you can instant book, or you can see the schedule of both the family and the caregiver, and you can match those, and those schedules are accurate and up-to-date and reliable. When we have products like that, I think it drives subscription because you can add real value in the subscription. I think it drives engagement for both sides of the marketplace, and things like that are going to be important. The other thing that's really big, I think, over the next few years, and you'll see us start to talk about increasingly, which has been a real pleasant surprise for us, is we talked about a little bit in the letter, is Care at Work and the enterprise product. I think that is just absolutely relevant and a necessity for most enterprises today. They're starting to think about how they can help with child care or senior care for their employees. and we're seeing real growth in that business, exciting growth in that business and I think we're going to continue to innovate there in ways that will open up what I suspect would be a much bigger market than exists today. Thank you.

For our next question, we'll go to Brian Fitzgerald at Wells Fargo.

Thanks, guys. Maybe this is for Glenn and Brandon. Angie, fixed price or pre-price is roughly 10% of the business now. Where do you think that gets to longer terms? And then in terms of the long-term margin structure, is that predicated on fixed price hitting certain thresholds? Then a quick housekeeping one, can you remind us right now that the 2,200 products that are fixed price, what portion of the TAM do you assume that addresses? Thanks. Thanks.

Yeah, great question. So, yes, I think we finished at about 11% this year. I would say our internal target and our ambition is to get this to about half the size of the business. And the reason for that, it's a little bit arbitrary, but the reason for that is that we believe that the two lines of business, our traditional business and the pre-priced business, are really synergistic. As the pre-priced business grows, it really not only does it serve our customers better, but it ultimately increases our buying power, allows us to invest more in growing participation in the marketplace, and then both product lines really benefit from that. Separately, as I mentioned earlier, the bigger the pre-price ecosystem gets, fundamentally the better the service gets. The higher the quality, the better the reliability, and ultimately the better the transactional economics get as well, simply because we're fulfilling at a higher rate and with a higher level of quality. So I think getting it to half the size of the business is certainly our internal ambition. In terms of the time frame to get there, it's tricky because our traditional business is large, and we do expect that traditional business to keep growing. So we're looking at somewhere over a five- to seven-year time frame, I think, is a reasonable guess. Obviously, you're projecting out pretty far on that. In terms of the 200 projects, I think that is right around – Thank you for joining us. The other part, which I talked about over the course of the last year, were these higher dollar projects that were averaging more about $5,000 per ticket. I think last time we talked, I said we were more in the early experimental phase, that we had some promising signs on the consumer side in terms of their willingness to buy, but we were still figuring out what it looked like to fulfill those kind of projects and what the economics would be. Where we sit today, our confidence has grown substantially. That is growing pretty quickly. Obviously, we knew consumers would buy. We've gotten comfortable with our ability to fulfill, and our real focus during this year is getting that higher, that more valuable line of business contribution margin positive. We feel optimistic. I think we've moved from, hey, this is an experiment to this is probably going to work, and it could be pretty big because it opens up a lot of the additional addressable market.

I think in terms of long-term margin structure, yeah, I think fixed price does impact that. And I think the way to think about our opportunity, you know, it's a $400 to $500 billion market, and in our traditional business, that revenue opportunity used to be our take rate. Now that we have fixed price or pre-price, now that we have financing, You know, now that we have, you know, additional products, you know, we talked about subscription in the letter. I think we're now going after the full 400 to 500, you know, billion dollar opportunity. So the margin opportunity may be more muted on some of the larger consideration jobs, but obviously the EBITDA opportunity is substantial. If we go back to our traditional business and the lower consideration jobs, on fixed price. Yeah, our margin targets of 35% are still absolutely achievable. I think I've done this a couple times, but to frame it up, sales and marketing are 50% to 55% of revenue. I think this past year it was 52%. Product and development and G&A, 20% to 25% of revenue. This past year it was 25%. You look at that against our current 10% to 15% margin, and I think you have 5 to 10 points in the G&A and product development category, and you have 10 to 15 points in the sales and marketing category. That gets you to 35%. But again, as we scale the median consideration jobs, where, you know, our pro pays a lot higher. Materials are a lot higher component of the total. That's the $5,000 jobs. That's the $10,000 jobs. The 35% is a bridge too far. But, again, we've reframed our entire opportunity to go after the entirety of our TAM, the $400 to $500 billion.

Thanks, guys. Appreciate it.

Our next question will be from Jason Helfstein at Oppenheimer.

Thank you. Two questions. First for Anjali, maybe talk a bit about the behavior of your cohorts. So when you think about your 2019 cohorts, the way they acted in 2020, what drove the increase in the value of those cohorts when you think about what they did, any pricing changes you made, the way you were able to drive usage? And then second, Joey, maybe I want to dig a bit more into the use of cash, $3 billion. I mean, in the letter, you did talk about a wish list for Dot Dash. You know, historically, the content digital media has been small for you. I mean, should we expect you guys to move much more meaningfully in that as there are assets that could be bought? Or could it be more things to bolster or accelerate things like the Care.com business or maybe perhaps more investments in gaming to follow what you've already done? Thanks.

So on the Vimeo cohort behavior, we're seeing two trends. One, our existing customers from prior cohorts are paying us more today than they were before through our net revenue retention on enterprise. has been increasing for seven consecutive quarters. And that's coming from the investment we're making in the product, expanding the use cases, and sort of optimizing our sales motion. And then you also see that just new cohorts in general are paying us more. Thank you for joining us. We just see that there's more desire to pay, willingness to pay for those features. And that's why, even on the self-serve side, our two fastest growing plans are our two highest priced ones. And then the other piece, of course, is just general retention and product engagement. We've been watching this very closely since the pandemic began. and we see no indication of deterioration in retention. Product engagement has been holding really strong and in some areas, like live streaming, has been higher among recent cohorts. And so it generally looks like a very solid, healthy cohort behavior. And there's also tons of room for us to go. And this is where we look at, again, the use cases we serve right now. We have so many customers asking to use Vimeo and video in a bunch of other ways. And the quicker we can get some of the things that we're working on and our roadmap out into the market, the quicker we'll be able to expand that net revenue retention even further.

on Jason M&A and the cash. So .dash is a good place to start. We definitely are looking at businesses there, and I definitely think we can find some opportunities, nothing imminent right now. But what What's driving us there is really just the success of the business standalone and the success of the business on the acquisitions they've done so far. is because they perform. The ads perform for advertisers, and we're still doing that with the fewest ads in the competitive landscape. That starts to build a real competitive moat. We're investing more in content than others, and we're monetizing it less while performing for advertisers. If we can keep that formula going, which I do believe we can, we can continue to add into that. The main way we're doing that is going to be organic growth, which is adding more content of the same level of quality, of the same level of freshness, using all those same tools. And we want to, in any given period, be investing significantly more in our content than any of the competition. But we find areas where we've been looking for them, and we continue to find areas where we can add on a publication, a site, and many more. could use help and where we will try and bring that to bear. But I don't see it likely that that's going to be a very large portion of the $3 billion of cash, just given what's available. So that goes back to the other things, which is where we're prioritizing the cash. Besides dot dash, CARE is a good one, although we just did an acquisition at CARE, which seems to be working out very well. That bolsters the care of work business and adds a bunch of customers and revenue there and where we think we can cross sell. That's not a huge acquisition for us, but a good one. My guess is probably not a lot more acquisition at CARE as we digest that one and focus on the organic growth. and then gaming is another area look the numbers at bet MGM right now inside of MGM are mind-blowing I mean they're they're unbelievable growth what we're seeing the numbers that we saw in Michigan are really unbelievable and that was a huge group point for MGM because we have a huge offline MGM has a huge offline brand in Michigan uh in in Detroit so that was a start with Thank you for joining us. accepted and explored by a whole new base of users is something that is really interesting for us, for our capital. We talked about, you know, MGM had looked at this acquisition recently, which was public, and we talked about we were willing to put capital into that kind of thing. and we're still open in this area whether that's through MGM or otherwise we're definitely still open in this area and it's fun to see a category transforming so much and growing so much and it's fun to see especially MGM success which was a big part of our thesis obviously the recovery on COVID at MGM you know who knows is anybody's guess but that MGM's in a safe balance sheet perspective but then there was always this option and that option seems to be really exciting in there right now. I think that probably answers your question, Jason.

Yeah, that's it. If you want, you can call dot dash add that because that's back in vogue right now. So there you go.

Yeah. Our next question, can we go to Yanni Edgarin at Credit Suisse?

Hey, guys. Good morning. So two questions for Brandon on Angie, if I may. So the first one is on the supply side. So you guys have called out seeing some phenomenal kind of engaging metrics for early consumers using fixed price. On the SP side, are you guys seeing similar kind of benefits to retention? What kind of like engagement are you seeing with SPs who are opting into your fixed price network versus your core lead gen business? And then second question, you guys intracurricular have called out some kind of price increases due to overwhelming demand on fixed price. We'd love to hear some more details around that, the magnitude of those increases and how that may be impacted union economics on fixed price.

Yeah, great question. So, thanks, Johnny. On the SP side for fixed price, It's a completely different offering. And for a provider, the dynamic is exactly the opposite of our traditional service. In the traditional service, providers are paying us, but with fixed price, we're paying providers, and we're going out and offering them a job. It's their choice as to whether that job is appealing and whether the price point is appealing or whether they have the availability. But there's really no downside for them. They either find it attractive and opt to do it, and we pay them, or they don't, and they pass it up and perhaps take us up on the next one. As you can imagine, that dynamic makes it much more attractive and much easier to bring providers into our marketplace for these kind of jobs. And in general, the way we think about retention for providers is as long as we have a steady flow of demand for them, it tends to promote activity, right? And if If we go a long stretch, if we have a job for you today, but we don't have another job for you for two months, then a lot of times those folks will go stale, and it's not so much that they're quitting the service. It's just that it's the nature of sort of keeping a constant flow of activity and how that promotes engagement. So, you know, in general, the cost to acquire these providers is very low. As long as we have a steady flow of demand, retention is very high. And quite frankly, we really think about it differently than perhaps you would for an advertising business where retention really It's really about having enough pros and enough coverage and keeping up with the growth in demand. And as long as we're growing at the pace we're currently growing, it is a human-driven task to go out and continuously get more and more providers to keep up with that growth. And that's really the gating factor is just scaling. In terms of the price increase on a fixed price, I guess touching on exactly what I just said, We're constantly balancing incredibly fast growth and consumer demand with our ability to keep up with just going out and scaling and providing our provider coverage. And in particular, last year, you know, because of some of the volatility created by the pandemic and, you know, at one point thinking that things were falling sort of off the table and then seeing an incredible resurgence and reacting to a pretty big imbalance in our ability to keep up with providers, we adjusted prices up. We will adjust those down, you know, as appropriate given our ability to fulfill. And right now I'd say, you know, that balance has improved a bit. We continue to get better at it and gotten better at it through the course of the end of the last year. But that'll be the dynamic for a while. As long as we're growing transactions at fixed price on the consumer side at a very high rate, we'll be stretching to keep up in terms of growing provider capacity over 200 projects and 400-plus markets. It's an enormous sort of scale challenge, and it's not going to go away for a while because we expect to grow fast for a while.

Thanks, man.

Thanks. Thanks, man.

Our next question, can we go to Agal Arunian from Wedbush?

Hey, thanks, guys. One question for Anjali and one for Joey. On Vimeo, Anjali, you touched on it a little bit on the e-commerce side. You guys have partnerships with Shopify, with GoDaddy. We've been hearing more and more about live streaming opportunities for direct-to-consumer companies around selling products. Can you talk about the opportunity there around e-commerce a little bit more specifically? And then, Joey, the color around MGM and online gaming is helpful. Can you talk about, now that we're a few months into the relationship with MGM, you know, how that relationship has worked, what you've kind of brought to the table, what they've brought, and, you know, what you guys have kind of collaborated on together. Next.

So, for me, on the partnership side, you know, we really think of partnerships as, you know, An acquisition channel and also a way to open up our market by exposing more businesses to the power of video on the platforms that they're on. And so, yes, we've announced native integrations or partnerships with GoDaddy, Shopify, I think more recently MailChimp and HubSpot were the last, latest two. We've got others coming. We are investing in partnerships. And really the key, the model that we're looking to scale here is natively integrating parts of our capabilities directly into these platforms and then having the ability for those customers to have a direct relationship with Vimeo when they want to do more. And we are seeing, I think, promising signs there, though it is still early and definitely a growth area for us. Within that, there's a couple different buckets. There's live, there's website builders, there's marketing and CRM software companies, and then there's e-commerce for sure. And truthfully, we're looking at all of them as really interesting areas to go into. E-commerce for sure is one of the use cases we are seeing traction in. Our Shopify app is getting really great reviews, great engagement. And there, what we are allowing an e-commerce store owner to do is just very quickly automatically generate videos for their product detail pages just using the existing content that's on those pages. and then the ability to edit and customize from there. So I think you'll see us do more in e-commerce for sure in helping businesses use video to sell their products, increase their conversion rates, etc. But if not, that's one of the use cases across video that we're focused on and our partnership strategy is broader.

On the MDM relationship, it's, I think, fantastic. We are... Leadership at MGM is great. Bill Hornbuckle is doing a wonderful job with the business, and he's very keen on our help in digital, which is obviously our experience. MGM just hired a new CFO, John Halkyard, who's got great experience and seems fantastic, and it's a company with a very engaged board. So they've been wonderful to work with, and our Thank you so much for joining us. Thank you so much for having me. Something for a very long term with that amount of capital. We're going to put a lot of attention to it and, again, just do it in whatever ways that we can be helpful where they want us. And hopefully that continues to work as it has been so far.

Great. Thanks so much.

Our next question, can we go to Kunal Madhukar at Deutsche Bank?

Thanks, Mark. Thanks for taking the questions. A couple on Angie, if I may. One, with regard to fixed price versus the traditional marketplace business, looks like the marketplace business was flat in 2020 year over year. wanted to understand if you are deliberately funneling customers along the fixed price route in order to kind of get scale in that side. So that's one. Second, as we look at the guide that Glenn just talked about in terms of Thank you for joining us. Can you help us reconcile in terms of what is driving the confidence in your ability to get to the 20% growth in the fourth quarter and not in the second when the comps get much easier? Thank you.

Thanks, Kunal. So in terms of funneling customers to fixed price versus our traditional business, every customer that comes into our marketplace in the projects where we offer pre-priced services really has a choice. They can connect with a local provider, and that monetizes through our traditional matching business, or they can engage with the pre-priced on-demand offering and purchase the service directly. The truth is we've had, and we've have continued to have during 2020 more customers than we can service through both sides of this business. The reason with our traditional business that growth was pretty moderate last year, year over year, was largely driven by the fact that small businesses have pulled back on spending. And that is really just an indication of their ability to handle more customers. The pandemic has affected those small businesses in a variety of ways. And we just saw, broadly speaking, those small businesses pull back on the amount of money they're willing to spend to meet new customers. It's a complicated topic. The best research I've seen on the industry says that most of these small businesses expect to grow their ad spend in 2021. As we all know, the future is difficult to predict at the moment. But that is not an artifact of us funneling people one way or the other. We have an excess of consumer demand for services is the reality. And then, Glenn, do you want to take the question on comps and the guidelines?

Yeah, sure. Look, our confidence is born of a couple things. One, it's the growth in Salesforce that Brandon spoke about earlier, and as we've talked about in the past, it takes six to nine months, really, for that Salesforce to kick in. It's also the growth initiatives that we've talked about and fixed price continuing to scale. But the biggest issue is the world has to get back to normal. These SPs whose businesses have been impaired, either their ability to hire people, either their supply chain, the issues that we've all seen with supply chain, and people being comfortable to have SPs come into your home. The world has to get back to normal for us to pierce through that, and we expect that it will. And then also, as Joey talked about in the letter, you know, SPs right now are inundated with demand. Of course, some from our platform and some on their own. And as SRs, we think we'll moderate over the course of the year. We think monetized transactions, obviously, will go up and we'll be the beneficiary of that. We have a great aggregate amount of demand and a great top-of-the-funnel aggregate amount of supply. And now we've got to remove the friction, and now we've got to match that. And our monetization metrics, we think, will strongly follow that. Thanks, everyone.

So our last question will be from Yusuf Squali from Truist.

All right. Thanks. Thank you. And thanks, Mark, for squeezing me in. So two quick ones for me. I guess I just want to double click on. on Angie with Brandon, if I may. So just trying to think through kind of the gating factors to take you from 200 jobs to even a greater number and maybe attacking the entire TAM and the pace for that. Can you speak to the contribution margin of that business of the prepaid versus or pre-priced versus the rest? Are you at a point where you are already at somewhat a parity between the two? Or does that not even factor necessarily in the equation for you to aggressively push on the accelerator there? And then maybe one quick question for Anjali. The team has historically, and you've touched a little bit on that earlier, but I want to dig a little deeper. The team has historically talked about the Vimeo opportunity as a 20 to 30% grower over time with about a 20% plus segment EBITDA margins over time. As you become independent, as you go out and address your own set of investors, what is the message, I guess, of the SaaS company? A lot of SaaS companies talk about rule of 30, rule of 40, rule of 50, which is your growth rate plus your operating margin or even down margin. Can you just speak to how you look at it and how will you guide, basically, once you have an opportunity to do so? Thanks.

Thanks for that quick question. On the Angie question, so for fixed price, we have a lot of projects covered that are lower value, lower ticket price. And we feel extraordinarily confident about the long-term margin profile of those project types as they mature. And they cover in excess of $100 billion of TAM alone. So there's a tremendous amount of room to run in terms of growth. just in those project types. There are higher value projects that I referenced earlier that are around $5,000 a ticket. And we've been more in the experimental mode with those. But at this point, we feel pretty confident that we can drive growth there with good economics. We'll still prove that out during this year. In terms of getting to more TAM, it's really in this latter bucket. We started with a subset of projects and are going out and getting good at them, if you will, As that playbook proves successful, we'll essentially go out to more and more of those larger projects and continue to offer more of a pre-priced offering. In terms of how much of the $400 to $500 billion do we ultimately get to, I don't know for sure, but I certainly feel comfortable and confident that we're going to get to well beyond half of that as our as our addressable market with pre-priced and perhaps well beyond half. It'll take time and iteration to get good at each of the project types. It's not a cookie-cutter process where the exact same method works for every project type. There's some learning and iteration involved.

And then on contribution margin, in aggregate, our fixed price or pre-priced business is contribution margin positive. We passed that in 2020. Obviously, the path to profitability is the investments we're making to scale that. But importantly, the contribution from our fixed price business and many more.

Think about the business like any SaaS company would. You know, we were, I think it was a Rule of 40 SaaS business in 2020. We were a Rule of 50 SaaS business in Q4. Hard to say what near-term 2021 will look like as we last the pandemic. But in terms of long-term growth on Topline, as I said, you know, our original range of 20% to 30%, we think it's conservative. It's hard to say how much higher we'll be above that, but we certainly think we'll be better off than we were pre-pandemic. And then on margins long term, I think we said around 20%. Do we think we can do better than that? Yes. Is there a goal in the near term to be profitable right now? No, we don't see any reason to do that. We're investing in growth. And we are focused on our unit economics. You know, LTV to CAC is strong right now. We are increasing growth margins. We've We've crossed 70% and I think there's room from there. So we'll keep focusing on improving margins and keeping our unit economics solid. But otherwise, early market, lots of opportunity for growth, and it's all going to come down to building the right products for our customers.

One other thing I'd add, as people think about Vimeo, I'd also focus on the pre-cash flow, because despite the investment year we're having this year at Vimeo, and the investment year we had in 2020, and the investment year we're going to have in 2021, As you'll see in the S4, we still generated over $30 million of free cash flow. And that's not, given the revenue recognition dynamics, given our bookings, that number's not going down. So I think that's an interesting way for people to think about, you know, calibrating the EBITDA and the throughput with the revenue group.

All right, everybody, we've run over on time. Thank you for joining us. It's fun to have watched the entire sunrise and Brandon's background here in Denver, and we've got a new day starting. Talk to you all soon. Bye.