Commerce.com, Inc.

Good morning, ladies and gentlemen. Thank you for standing by and welcome to the BigCommerce Third Quarter 2024 Earnings Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. Please be advised that today's conference is being recorded. I would now like to turn the conference over to your first speaker today, Tyler Duncan, Vice President, Finance and Investor Relations. You may begin.

Good morning, and welcome to BigCommerce's third quarter 2024 earnings call. We will be discussing the results announced in our press release issued today before markets open. With me are BigCommerce's Executive Chair, Ellen Siminoff, Chief Executive Officer, Travis Hess, and Chief Financial Officer, Daniel Lentz. Today's call will contain certain forward-looking statements which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning financial and business trends as well as our expected future business and financial performance, financial condition, and our guidance for both the fourth quarter of 2024 and the full year of 2024. These statements can be identified by words such as expect, anticipate, intend, plan, believe, seek, committed, will, or similar words. These statements reflect our views as of today only and should not be relied upon as representing our views at any subsequent date, and we do not undertake any duty to update these statements. Forward-looking statements, by their nature, address matters that are subject to risks and uncertainties that could cause actual results to differ materially from expectations. For discussion of the material risks and other important factors that could affect our actual results, please refer to the risks and other disclosures contained in our filings with the Securities and Exchange Commission. During the call, we will also discuss certain non-GAAP financial measures, which are not prepared in accordance with generally accepted accounting principles. A reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measure, as well as how we define these metrics and other metrics, is included in our earnings press release, which has been furnished to the SEC and is also available on our website at investors.bigcommerce.com. With that, let me turn the call over to Ellen Seminoff, Executive Chair.

Good morning, and thank you all for joining our Q3 earnings call. I'm excited to be here as the company's new executive chair and share some of the important changes underway to lead BigCommerce into its next phase of growth. I'd like to kick off today by acknowledging Brent's leadership over the last nine years. Brent's vision and dedication to our team, our partners, and our customers have been essential to our success, and we are grateful for his many contributions. Despite our growth and many achievements over the last several years, our operational performance has fallen short of expectations. With the many changes we are making and will discuss today, we believe we are well positioned to create the level of shareholder value of which BigCommerce is fully capable. The entire board is excited to see Travis Hess lead this company. We are confident he will drive value for shareholders. Travis brings the right mix of industry expertise, operational focus, and a fresh perspective on the business that will reignite and bolster our growth. Now I'd like to introduce Travis, our new CEO, to share his perspective and plans for the future of our business.