eGain Corporation

Good day and welcome to the eGain Fiscal 2021 Fourth Quarter and Full Year Financial Results Conference Call. Today's conference is being recorded. At this time, I'd like to turn the conference over to Jim Byers of MKR Investor Relations. Please go ahead, sir.

Thank you, Operator, and good afternoon, everyone. Welcome to eGain Fiscal 2021 Fourth Quarter and Full Year Financial Results Conference Call. On the call today are eGain's Chief Executive Officer, Ashutosh Roy, and Chief Financial Officer, Eric Smit. Before we begin, I would like to remind everyone that during this conference call, management will make certain forward-looking statements which convey management's expectations, beliefs, plans, and objectives regarding future financial and operational performance. Forward-looking statements are generally preceded by words such as believe, plan, intend, expect, anticipate, or similar expressions. Forward-looking statements are protected by safe harbor provisions contained in the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to a wide range of risks and uncertainties that could cause actual results to differ in material respects. Information on various factors that could affect eGain's results are detailed in the company's reports filed with the Securities and Exchange Commission. eGain is making these statements as of today, September 1st, 2021, and assumes no obligation to publicly update or revise any of the forward-looking information in this conference call. In addition to GAAP results, we will discuss certain non-GAAP financial measures, such as non-GAAP operating income. The tables included with the earnings press release include a reconciliation of the historical non-GAAP financial measures to the most directly comparable GAAP financial measures. Our earnings press release can be found on the news release link on the investor relations page at eGain's website at eGain.com. And a phone replay of this conference call will be available for one week. Now, with that said, I'd like to turn the call over to eGain's CEO, Ashutosh Roy.

Thank you, Jim, and good afternoon, everyone. We are very pleased with our financial performance for the quarter and fiscal 21 full year. We exceeded our guidance for the quarter as well as for the fiscal year 21, plus our top and bottom line results were ahead of street consensus. With a strong balance sheet, we intend to continue to invest in our business to further translate our product leadership into Market Leadership. In fiscal 21, we grew our top line by 8%. In fiscal 22, we believe we can grow our top line faster. We plan to grow 13 to 15% in fiscal 22. That's an exciting jump for us as a team. And we are off to a good start in pursuit of that growth goal. We've already closed two seven-figure ARR deals in the current first quarter of fiscal 22. The first one is a new logo win, a hyper-growth crypto exchange looking to better serve its global customers. The other one is an existing client, a US government agency actively deploying knowledge-powered automation to improve citizen experience. In both cases, our leading cloud security, on-demand scalability, and proven CRM and contact center connectors were key considerations beyond the functional richness of our solution. According to Gartner, enterprises are looking to modernize knowledge management systems to get more value from digital investment in customer engagement.