IBEX Limited

Welcome to the IBEX fourth quarter full year 2025 earnings conference call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1-1 on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star 1-1 again. Please be advised that today's conference is being recorded. To note, there is an accompanying earnings presentation available on the IBEX Investor Relations website at investors.ibex.co. I will now turn this conference over to Mr. Michael Darwall, Head of Investor Relations for IBEX.

Good afternoon and thank you for joining us today. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments which may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our annual report on Form 10-K filed with the U.S. Securities and Exchange Commission on September 11, 2025, and any other risk factors we include in subsequent filings with the SEC. With that, I will now turn the call over to IBEX CEO, Bob Kintz.

Thanks, Mike. Good afternoon, and thank you all for joining us today as we share our fourth quarter and fiscal year 2025 results. Before we get into the details of our results, I think it might be helpful to step back and look at how our business has evolved over the past decade and why we are confident in our continued ability to outperform the market. In FY16, When I joined as CEO, we undertook a strategic journey of transforming IBEX into a differentiated customer experience company. This strategy was built on three key pillars. One, the blend of our culture, engagement, and branding. Two, our purpose-built technology we called WaveX. And three, our deep analytics and business insights capabilities. We call this BPO 2.0. Today, we believe we are best in class in each area, and the result of this is a differentiated company that is and can continue to outperform the competition. These capabilities, those three key pillars, have enabled us to consistently win trophy new logo clients who are looking to a partner who can disrupt the status quo. Equally important, these attributes do in fact power us to outperform our competitors and consequently win new market share. The thesis is if you have an extremely engaged employee powered with great technology and analytics, you will outperform your competition, delight and retain your clients. and our financial results continue to validate our differentiation. In FY24, as the market began to look at the intersection of AI and CX as a threat, we set our new vision to BPO 3.0 with a goal to extend our capabilities and become an industry leader in delivering AI solutions to our clients. And as a result, create an even stronger company. I am proud to report that FY25 saw IBEX make great strides in this strategic next step. We've been able to deploy AI internally to enable our operational teams to execute more effectively and efficiently for our clients, while at the same time, we have jumped ahead of our competitors in deploying AI agent solutions like chat bots and voice bots to solve less complex interactions. What we have found is that having a seamless integrated solution from AI agent to human agent uniquely positions us to support customers along the entire customer journey. This gives us a competitive advantage. Importantly, this strategy and our ability to execute against it, helped IBEX deliver on the most impressive results in our history as a company in FY25, and has us well positioned to perform in FY26 and beyond. FY25 was a transcendent year for IBEX, where we significantly outperformed the BPO market. and achieved all-time bests across a number of key financial metrics. In FY25, we delivered record fiscal year revenue of $558.3 million, up 10% from a year ago. We finished the year with Q4 revenues increasing to a blistering 18% from prior year. we delivered record adjusted EBITDA of 72 million for the fiscal year, up more than 10% from a year ago while making key investments into new markets like India, geographic expansions into our highly profitable offshore regions and into our Wave IX tech stack. We achieved record adjusted EPS of $2.75 up 31% from a year ago, on record adjusted net income of $43 million, up 12% from a year ago. And we posted our strongest free cash flow quarter ever of $23 million in Q4, and a record $27 million for the year. The IBEX brand is stronger than it has ever been. Our growth has been driven by operational excellence with our embedded-based clients, enabling us to win significant market share from our competition, while our differentiated value proposition resulted in continued new logo wins with trophy clients throughout the year. Importantly, this past quarter marked the shift from proof of concept for our AI solutions to full-scale deployments, setting the table for future growth. Fiscal 2025 was a milestone year across many fronts, including our successful entry into India. When we IPO'd the company in August of 2020, we were early in our strategy and a work in progress company. We believed in ourselves and our strategy and what an amazing journey this has been. Today, we have built IBEX into a structurally strong company that is outperforming the market and is well positioned for the future. Let me highlight the current state of IBEX. We are a growth leader. Revenue grew 10% in FY25 when many of the largest players were low single digit or negative. We have a strong margin profile that continues to expand. driven by double-digit revenue growth in our highest margin services and geographies. We have built one of the finest rosters of trophy clients in the industry, each with significant outsourcing spend. Our balance sheet is very healthy with zero net debt and strong free cash flow generation. More than 80% of our business is higher-valued, digital-first, and integrated omni-channel support. We have a powerful new logo engine that continues to win high profile clients and an operational team that outperforms. And we believe we are the early leader in bringing compelling AI CX solutions to market for our clients. All this gives me, our leadership, and our board great confidence as we look ahead to the next three to five years. With these results in mind, I'd like to thank my team and the whole IBEX family for a tremendous quarter and fiscal year. Fiscal 2025 was a statement year, one for the record books and highlights the strength of IBEX and this team. Last year at this time, I said we believed we'd reached an inflection point for IBEX with a return to growth. The momentum we amassed throughout the fiscal year showed exactly that. delivering record results. We are now well positioned for another strong year in FY26 and beyond. With that, I will now turn the call over to Taylor to go into more details on our fourth quarter and full year FY25 financials, as well as FY26 guidance. Taylor?