IBEX Limited

Welcome to the IBEX First Quarter FY2026 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question, please press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again. To note, there is an accompanying earnings presentation available on the IBEX Investor Relations website at investors.ibex.co. I will now turn this conference over to Mr. Michael Darwall, Head of Investor Relations for IBEX.

Good afternoon, and thank you for joining us today. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook. which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments which may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors, which could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our annual report on Form 10-K filed with the U.S. Securities and Exchange Commission on September 11, 2025, and any other risk factors we include in subsequent filings with the SEC. With that, I will now turn the call over to IBEX CEO, Bob Deccan.

Thanks, Mike. Good afternoon, and thank you all for joining us today as we share our first quarter fiscal year 2026 results. Before I speak to our first quarter results, I want to start by saying that our thoughts and prayers are with the people of Jamaica who are dealing with the devastation left behind by Hurricane Melissa. I would also like to say how proud I am of our IBEX Jamaica team who has shown enormous courage and resilience through this tragedy and have worked tirelessly to care for our employees while getting us operational within 24 hours of the hurricane in our Portmore and Kingston sites and as of Monday this week in our Ocho Rios site. I would also like to highlight the great support we have received from our clients who have offered assistance alongside our IBEX CARES initiatives to help those who are significantly impacted. Lastly, The BPO community in Jamaica is a tight-knit community, and our thoughts and prayers go out to our Jamaican BPO peers and their people. I am pleased to report that IBEX carried the momentum we built throughout fiscal 2025 into 2026, delivering an outstanding first quarter with revenue growth of 16.5% and adjusted EPS growth of 74% as we continue to separate ourselves from the pack in the BPO market. Our sustained double-digit revenue growth highlights our competitive differentiation in the CX space. We continue to drive exceptional operational delivery for our existing clients, enabling us to win significant market share from our competition. I am equally proud of our new logo engine that continues to win trophy clients, positioning us well for continued growth and margin expansion. And I'm excited on the progress we have made in our AI automate and translation deployments for our clients. Collectively, this continues to validate our position as a leader in the CX space. Q1 was a very strong quarter. Even more impressive is the performance we continue to stack quarter over quarter, leading to powerful momentum into the balance of FY26. Over the last 12 months, our results have shown explosive double-digit organic revenue growth, which is well above market growth, consistent margin expansion, and significant growth in EPS and free cash flow. For the last 12 months, we delivered organic revenue growth of 13% to a record 580 million. We grew gross margin 14% or 40 basis points, fueled in large part by revenue growth approaching 20% in our high margin offshore regions and digital first services. We delivered record adjusted EBITDA of nearly 76 million for the trailing 12 months, up more than 13% from the prior 12-month period, while making key investments for future growth and differentiation. We achieved record adjusted EPS of $3.17, up more than 40% from the prior trailing 12 months. and we posted free cash flow of over 31 million, up from 25 million in the prior 12 months, while investing meaningful CapEx in support of our growth. These results are an output of our sizable and distinct competitive differentiation that we have built, and the strength of this leadership team to consistently execute quarter over quarter. Paramount to this differentiation is our best-in-class blend of culture, engagement, and branding, our purpose-built Wave IX technology and integrated AI solution suite, connecting seamlessly AI to human agents, and our deep analytics and business insights capabilities. The IBEX leadership team is able to consistently execute against these points, outperforming the competition setting IBEX apart trusted partner. This playbook was key to us delivering one of the most impressive starts to a fiscal year in our history and has us well positioned to perform throughout FY26. The IBEX brand is stronger than it has ever been. Highlighting this is our most recent employee net promoter score of 77, an all-time high. and our client net promoter score of 71, up impressively from 68. It is important to note that anything above 70 is considered world-class. These metrics play a critical part in our outstanding client revenue retention of over 98% and validate that our competitive moat is deep and wide. These metrics are also viewed by prospective clients as best in class, giving them confidence in choosing IBEX as their go-forward partner during the RFP process. We are very excited with the wins we have had in the last two quarters, where over this timeframe, we have won seven high-profile new opportunities, facing off against our much larger multi-billion dollar competitors. At the core of IBEX is our new logo engine that continues to win trophy new clients and our ability to land and expand with these clients. As compared to two years ago, our number of clients making up more than 1 million per annum in revenue is up nearly 24%. Clients representing 1 million to 10 million per annum are up over 21% during this same time frame. and the number of clients generating 10 to 20 million per annum is up nearly 67%. And the average revenue generated by clients with annual spend over 20 million during these periods is up approximately 14%. This powerful combination of winning blue chip trophy clients and growing significant market share with them parlayed with our outstanding client retention rates has us on an amazing trajectory of double digit growth. Q4 of fiscal 2025 marked the shift from proof of concept for our AI solutions to full scale deployments for several of our key clients. We continue to invest in bolstering our team, supporting this critical vector for growth, most recently with the addition of Michael Ringman as CTO. We are an exciting time in the industry with the intersection of AI and CX. Mike brings an enormous amount of experience in both areas and will help accelerate our leadership position. I am confident that under Mike's direction, our AI technology roadmap will help further separate IBEX from the pack. Coming off a statement year in fiscal 2025, I am proud of our start to fiscal 2026. and I am confident that IBEX is very well positioned for success this year and beyond. With that, I will now turn the call over to Taylor to go into more details on our first quarter results and FY26 guidance.