IBEX Limited

Welcome to the IBEX third quarter FY2026 earnings conference call. At this time, all participants are in a listen-only mode. Please be advised that today's conference is being recorded. After the speaker's presentation, there will be a question and answer session. To ask a question, please press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again. To note, There is an accompanying earnings presentation available on the IBEX Investor Relations website at investors.ibex.co. I will now turn this conference over to Mr. Greg Bradbury, Investor Relations for IBEX.

Good afternoon, and thank you for joining us today. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook. which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments which may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors that could cause our results to differ materially from those expected and described today. For a more detailed description of our risk factors, Please review our annual report on Form 10-K filed with the U.S. Securities and Exchange Commission on September 11, 2025, and any other risk factors we include in subsequent filings with the SEC. With that, I will now turn the call over to IBEX CEO, Bob Deccan.

Thanks, Greg. Good afternoon, and thank you all for joining us today as we discuss our third quarter results for fiscal 2026. I'm excited to report that our third quarter represented yet another period of outperformance where we again extended the separation between ourselves and the rest of the traditional BPO market. We delivered record revenue growth of 17% to $164.4 million, while adjusted EPS grew by 11% to $0.91. This was our fifth straight quarter of double-digit revenue growth, seventh of our last eight quarters of double-digit growth in adjusted EBITDA, and it was our eighth consecutive quarter of double-digit gap and adjusted EPS growth, all done organically. Put together, we have a proven track record of delivering strong results and are confident in our momentum we have going into FY27 and beyond. Our strong results were again anchored by our two key pillars of growth, driving new wins with key logos and market share gains with existing clients, driven by our continued ability to outperform the competition operationally. In fact, Over the last five quarters, our growth within our top 10 clients, where we often compete against our multibillion-dollar competitors, has averaged more than 25%. We also had 100% client retention for the quarter and revenue retention for the year of 99.9%. This is the flywheel we have created that continues to drive blistering growth for IBEX. In the quarter, we won another new logo and have since added three additional significant wins in the first few weeks of April for a total of 11 year to date. These will set us up well for FY27. Growth within our existing customers continues to be strong and broad-based, coming primarily across our strategic verticals. We continue to win big in our health tech verticals, where growth was nearly 54% and represented the high-water mark for the quarter. This vertical has been a standout performer, growing rapidly since we launched it in 2021. and now will far exceed $100 million business by the end of this fiscal year. This success demonstrates our ability to build and scale new verticals from the ground up and validates our ongoing investment in India as a high-growth market for our business now and in the future. The IBEX brand today is stronger than it's ever been, Our employee and client net promoter scores remain world class, and our focus on culture and operational excellence is reinforcing our position as a trusted partner and industry leader. And all this is before we factor in our landmark strategic partnership with Sierra AI that we formally announced earlier this week. Through this partnership, IBEX will integrate Sierra's market-leading AI technology with our best-in-class CX expertise, tech integration, and deep analytics to design and deploy scalable end-to-end AI-powered CX solutions. We believe we can stand up these solutions in weeks, not months or years. We are now uniquely positioned to provide a seamless solution that leverages the strengths of both leading AI and human-powered support. The volume and velocity of opportunities in just the first months since signing this partnership has been great, along with several decisive early wins. More to come on this in the near future. We believe this collaboration will be transformative for our business and set IBEX up well for the future. Within that context of AI's impact on our industry, I'd like to take some time to share our thoughts on the current state of the market and IBEX's place in it. Today, there is a pervasive view that with the advent of generative AI, a lot of traditional call center work will be replaced by AI. The belief is that the size of the call center industry and volume of interactions handled by human agents will shrink over time. And as a result, the BPO volumes will shrink as well. This is the perceived threat that is front and center in our industry. And For labor arbitrage only driven businesses, what I call BPO 1.0, I honestly believe this perceived threat is real and represents a big challenge for their businesses. However, for differentiated providers like IBEX that are leaning into agentic AI, this instead is an opportunity. Let me explain. Clients today are looking for partners that are more than labor arbitrage, ones that bring culture, technology, and business insights to create a great experience for their customers. I call this BPO 2.0. They continue to rapidly move away from their legacy BPO 1.0 vendors, shifting from bigger to better in the decision-making process. This plays well for BPOs that are faster, more flexible, and differentiated. For IBEX, our land and expand flywheel, where we win trophy new clients and then take significant market share from the competition, has enabled us to post record results over many consecutive quarters and establish IBEX as the best BPO in the industry. And we have done this, as many of our clients are currently deploying agentic AI. In fact, one of our larger clients began deploying an AI agent solution last summer. Within six months, their call volumes decreased by 20% due to the containments of the AI solution. Yet, over the same time, we have been able to continue to grow our overall business at 17%. while revenues with this client hold strong as we continue to take market share away from underperforming competitors. And now that we have established our partnership with Sierra, we have the opportunity to deliver on that solution, ourselves capitalizing on our deep understanding of the customer journeys and strong client partnerships. We believe these solutions will be accretive to our business as we add on the AI volumes on top of our BPO business and create another vector for highly profitable revenue growth. In summary, I am confident that this industry is extremely viable if you are a strong differentiated BPO with the ability to deliver a great agentic AI solution. And I am even more confident in IBEX, and our ability to lead this transformation in the BPO industry. And now, as I look forward, adding this powerful new arrow to our quiver uniquely enables us to provide a truly seamless customer experience from AI agent to human agent. This significantly widens and deepens our already compelling competitive moat. and supercharges our already powerful business and defines our leadership position in BPO 3.0. That is the importance of this announcement to our business. To this point, our AI agent solution is seeing early and fast wins. We are winning opportunities versus other AI technology companies, SaaS companies, and BPO competitors. beating them across the board in terms of deal wins, speed to deployment, and successful containment and resolution. As an example, in one of our early wins with a leading airline, we competed against all three competitor types and easily outperformed the various competitors in a bake-off, having our deployment with Sierra in place and delivering results far exceeding the targeted benchmarks before our competitors could even go live. And we did this solution in three languages. As a result, we have now been awarded all the business. We are also seeing exciting traditional BPO opportunities coming to us as a result of our Sierra partnership. As an example, we recently were introduced to a leading luxury activewear brand, looking for the right partner to help them scale human agent support to complement their great AI solution as their brand experiences hypergrowth. And within 30 days, we signed and launched this new client in April. Our ability to respond and execute with speed and experience And as I like to say, moving at the speed of AI is setting IBEX apart. Additionally, it is clear that AI is raising the bar for exceptional human agent customer support, which plays very well into our strengths. We are excited with the velocity of our AI pipeline. In summary, we are confident in our ability to outperform the BPO industry. But more importantly, we will continue to define and lead the new era of BPO 3.0 as we aim to make ourselves even more valuable and essential to our existing and new clients. I am proud of our team's execution quarter over quarter and remain more optimistic than ever about our future. With that, I will now turn the call over to Taylor to go into more detail on our fiscal third quarter financial results and guidance. Taylor?