iSpecimen Inc.

Good day everyone and welcome to iSpecimens' full year 2023 results conference call. At this time, all participants are in a listen-only mode. This conference call is being recorded. A replay of today's call will be available on the Investor Relations section of iSpecimens' website and will remain posted for the next 30 days. I will now hand the call over to Phil Carlson. investor relations for introductions, and the reading of the safe harbor statement. If there are any questions for the management following the call, please email iSpecimen at KCSA.com. Please go ahead.

Thank you, operator. Good morning, everyone, and welcome to iSpecimen's 2023 full-year results conference call. With us on today's call is Tracy Curley, Chief Executive Officer, and Eric Langlois, Chief Revenue Officer. Before we begin, I would like to remind you that today's call contains certain forward-looking statements from our management made within the meaning of Section 27A of the Securities Act of 1933 as amended and Section 21E of the Securities and Exchange Act of 1934 as amended concerning future events. Words such as may, should, projects, expects, intends, plans, believes, anticipates, hopes, estimates, and variations of such words and similar expressions are intended to identify forward-looking statements. These statements are subject to numerous conditions, many of which are beyond the control of the company, including those set forth in the risks factor section of the company's Form 10-K for the year ended December 31, 2023, filed with the SEC. Copies of this document are available on the SEC's website at www.sec.gov. Actual results may differ materially from those expressed or implied by such forward-looking statements. The company undertakes no obligation to update these statements or revisions or changes after the date of this call, except as required by law. Now it is my pleasure to introduce Tracy Curley, Chief Executive Officer. Tracy, please go ahead.

Good morning, and thank you for joining our call. Throughout 2023, we worked diligently to streamline our operations, reduce costs, and right-size our business. By driving operational efficiencies throughout the company, we are increasingly able to realize the true value of the iSpecimen marketplace quarter over quarter and even month to month. On today's call, I will discuss how these ongoing improvements have strengthened iSpecimen's position operationally at what we believe to be the forefront of the biospecimen procurement market. I will then turn the call over to our Chief Revenue Officer, Eric Langlois, who will address the advancements we made in 2023, and the Revenue Enhancing Initiative for Sequencing, which has launched a higher margin revenue stream for iSpestman. Finally, I will review our financial results for the 2023 year end. At the beginning of Q4 2023, and in preparation for 2024, we completed a top to bottom review of the entire business and concluded that focusing on specific initiatives capable of contributing to our top line growth would provide a clear, path to future success. To accomplish our goals, we launched several important marketing initiatives and realigned our sales efforts, several of which helped the company generate $1.7 million in revenue in December, the strongest sales month in our history. Also encouraging for the fourth quarter, we accessioned over $3.1 million in investments. Unfortunately, Q4 revenue was negatively impacted by one-time customer credits of approximately $545,000, which reduced our GAAP basis revenue. This was due to our adoption of a more robust returns process. As we continue to streamline our operations and focus on our core business, we believe we are well positioned to capitalize on these operational achievements to scale our proven biospecimen procurement platform and achieve improved levels of growth throughout the remainder of 2024. The key driver of our record December sales results and our most promising initiative for continued top-line growth has been our Next Day Quote program, which we launched in September 2023. Through this initiative, we believe we have successfully unlocked the underlying potential of the iSpecimen marketplace, which we expect to yield stronger financial results for the company going forward. In the fourth quarter, our first full quarter had a Next Day Quote. we significantly reduced the sales timeline by improving the conversion of quotes to purchase orders, which in turn led to an increased sales momentum as well as a stronger backlog. As a result of the utilization of mixed-day quotes during the fourth quarter, we achieved a 39% increase in conversions of quotes to purchase orders compared to the average from all prior quarters in 2023. The success of this program can also be seen by looking at our sales breakdown in the fourth quarter, where 32% of our total sales were attributable to the next day quote program, surpassing our internal projection. Based on the impact this program has had on our sales, strong customer and supplier feedback, and the proven capabilities of our platform's underlying technology, we believe next day quotes will increasingly contribute to sales. Our goal is to steadily build this program so that next day quotes eventually accounts for a significant percentage of our total sales. We believe we can achieve these results with the rollout of our supplier contract refresh program, a new initiative to re-contract with our suppliers to improve their engagement with us. In doing so, we are mining comprehensive information from our suppliers, including detailed capabilities, standard minimum pricing, and a periodically scheduled refresh list of their inventories. This program is enabling us to provide even more information than ever before to our customers on our platform, thereby greatly increasing the number of samples available via mixed-day quotes. In 2023, we identified and implemented at four key supplier sites Our embedded coordinator program assigning dedicated iSpecimen professionals charged with supporting and expediting the fulfillment of customer orders and ultimately driving increased revenue. We had expected to roll out more sites in 2023, but paused the program due to preparations related to our supplier contract refresh program. Embedding a coordinator at a site where certain business criteria are determined to be sustainable both hand-in-hand with the objective of the supplier contract refresh program, and we are prepared to advance our embedded coordinator program in 2024 as we refresh contracts with suppliers. Finally, we have re-evaluated the quality of our supplier network to maintain our leadership position and to support the evolving needs of our research customers. We've shifted our attention from quantity to quality. It's not that quality wasn't historically being emphasized. It's simply recognizing that maintaining the highest quality supplier network possible is paramount to our long-term success, even if it means reducing the size of our overall network. Throughout 2023, in addition to signing new high-quality supplier agreements and expanding existing supplier relationships, we began identifying suppliers that no longer meet our business and technology criteria. Throughout 2024, we plan to terminate contracts with suppliers where our criteria are not being met. At the same time, we continue to expand our network to offer high-demand specimens with cancer, hematology, cardiovascular, autoimmune, neurological, endocrine, metabolic, and infectious disease categories, among others. I would like to now turn the call over to Eric Langlois, Chief Revenue Officer, to discuss the advancements that have strengthened the iSpecimen marketplace and provide a status update on our revenue-enhancing initiative for sequencing, as well as an update of the sales and marketing initiatives for 2024, all of which are expected to drive long-term growth for iSpecimen.