9/9/2020

speaker
Conference Operator
Operator

Ladies and gentlemen, thank you for standing by and welcome to the Encino, Inc. second quarter earnings conference call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you'll need to press star 1 on your telephone. I'd now like to introduce your host for today's program, Greg Orenstein, Chief Corporate Development and Legal Officer. Please go ahead, sir.

speaker
Greg Orenstein
Chief Corporate Development and Legal Officer

Thank you. Good afternoon and welcome to Encino's fiscal 2021 second quarter earnings call for the quarter ended July 31st, 2020. With me on today's call are Pierre Naude, Encino's president and chief executive officer, and David Rudeau, our chief financial officer. During the course of this conference call, we may make forward-looking statements regarding trends, strategies, and the anticipated performance of our business. These forward-looking statements are based on management's current views and expectations and are subject to various risks and uncertainties, including those related to the impacts of COVID-19 on our business, the financial services industry, and global economic conditions. Our actual results may differ materially. Please refer to the risk factors included in our filings with the Securities and Exchange Commission, which are available on the company's website at encino.com under the Investor Relations section, and on the SEC's website at sec.gov. Forward-looking statements made during the call are being made as of today, September 9, 2020, based on the facts available to us today, and Encino disclaims any obligation to update or revise any forward-looking statements. The guidance we will provide today is in part based on our assumptions as to the macroeconomic environment in which we will be operating in the future, including the timing and pace of recovery from any negative effects caused by COVID-19. Thank you, Greg. Hello and good afternoon.

speaker
Pierre Naude
President and Chief Executive Officer

Thank you for joining us today for our inaugural public company earnings call. I'm excited to share details about Encino and our second quarter results, but let me start by saying that we hope you and your loved ones are safe and in good health. While COVID-19 has created a new normal for all of us, it has also sharpened the momentum and urgency around the digital transformation of financial institutions. which Encino pioneered over eight years ago. When COVID struck and the world immediately moved to remote access, Encino customers seamlessly converted to a work from home structure. Yet, many financial institutions that did not have a cloud-based bank operating system struggled trying to remotely operate their institution, run their business, keep their employees productive and effective, and support their clients. The strength of our pipeline is further evidence of this fact. As Cino's COVID struck, Inc. was there to help our financial institution customers and their clients navigate this difficult time. In the past two quarters, we helped our customers to fund more than $50 billion in PPP loans under the CARES Act. In the second quarter, we also added banks managing the forgiveness portion of the loan, as well as Work with banks in the UK to support the coronavirus business interruption loan scheme or CBALS. I'm extremely proud of how the Encino team has successfully engaged with both established and new customers around the globe during an unprecedented period. Before I share additional highlights from the second quarter, I want to spend a few minutes providing a brief overview of Encino For those new to our story, Incino was founded by a team of bankers and entrepreneurs in late 2011 who recognized that the commercial lending process was inefficient and time-consuming. Our ambitious goal was to create a cloud-based solution that would enhance transparency, efficiency, and speed across the financial institution. From the very beginning, our theme was Both by bankers for bankers. We believe the SCORE Foundation differentiates us from competitors as we deeply understand a banker's challenges and pain points, and we focused first and foremost on creating solutions to improve the bank employee's work experience. Once that was established, we extended our product functionality to benefit the bank's end-user clients. Today, Encino offers an end-to-end digital bank operating system on a single platform designed to help reduce costs, increase revenues, improve employee efficiency and productivity, and enhance transparency across client onboarding, loan origination, and deposit account opening, all while helping to ensure regulatory compliance. Built on the Salesforce platform since day one, Our bank operating system integrates, digitizes, and enhances the operations for financial institutions across lines of business including commercial, small business, and retail. Our single cloud-based platform is scalable for financial institutions, customers of all sizes, and complexities across the globe, including enterprise banks, regional and community banks, credit unions, and challenger banks. We couldn't be more proud of where Encino is today, with over 1,100 financial institution customers worldwide ranging in assets from $30 million to more than $2 trillion, including institutions such as Bank of America, Barclays, Santander, Truist, Connect One Bank, Navy Federal Credit Union, and many more. As good as we feel about the progress we have made to date, Thank you very much. Not surprisingly, 85% of banks have indicated that digital investment is a key priority on their roadmap. We have sized our serviceable available market, or SAM, at $10 billion, which realistically reflects the opportunity to sell our current products in our current targeted markets. Our bank operating system is generally sold by seats on a subscription basis. Usually, with three to five year initial contract terms. Our land and expand approach allows us to deploy with a specific product solution such as client onboarding, loan origination, or account opening within a specific business line. We then look to expand adoption within that business and across other lines of business, allowing us to leverage data and functionality Thank you very much. One of our most exciting opportunities is derived from two technology acquisitions we completed last year, which formed the basis of IncinoIQ, or NIC, analytics platform. Using artificial intelligence, data analytics, and machine learning, we believe NIC will provide unmatched insight and actionable data for our customers, enabling them to become more predictive, personalized, and proactive. It's still early days for Nick, but we are very excited by the customer feedback we have received and the potential that lies ahead to help financial institutions around the world leverage data to make more informed decisions in real time at the point of production. So turning back to the quarter, we are pleased with the results of our first quarter as a public company. Subscription revenues increased 70%. The Triple P Loans and Forgiveness business I mentioned earlier helped drive subscription revenues in the quarter to 81% of total revenues. In the second quarter, 32 financial institutions purchased seats for Forgiveness in That were not PPP customers to process the loans, including the addition of 10 new customers, two with over $25 billion in assets, and an expansion within the top 10 U.S. bank. Those seats activated immediately and generated revenues in the second quarter, which is different from our normal delayed activation process. David will provide details around that element of our business model. In total, 87 financial institutions used Encino to triple P and forgiveness in the first two quarters, including 45 banks with over $5 billion in assets. Our professional services teams were busy in the quarter, including in Europe where we assisted one of the large global bank customers in establishing a solution to process loans for the UK government-backed CBILS lending program. Similar to PPP loans, these revenues activated immediately after help from our professional services teams. We have largely built out our customer success and professional services teams in EMEA and we are very encouraged by the growth opportunities we are seeing there. In fact, in the second quarter, We signed a large expansion for the EMEA-based global bank we supported on CBILS, which has close to $2 trillion in assets, for our onboarding solution. Their second large expand since the initial land. We also had a significant win with a new customer in continental Europe. This $450 billion global bank chose Encino for collateral management within their commercial bank, and we see meaningful opportunities to expand from this initial land deal over time. Our traction with international banks demonstrates that our global branding is working. Encino is becoming synonymous with a digital transformation of banking. For example, on its recent second quarter earnings, called Fifth Third Bank, a top 20 U.S. bank, With more than $200 billion in assets, discussed that their client interactions are increasingly shifting to digital products, and noted their digital strategy includes accelerating the implementation of Cino in their commercial business. Brentmore Trust, a financial services company headquartered in Pennsylvania that has offered banking, insurance, and wealth management solutions for over 130 years, and has over $5 billion in assets and $17 billion in assets under management, also discussed Encino on his recent earnings call, highlighting the growth in his digital account opening and Encino's role in the success, stating, Deposit account applications increased 300% from March through April and remained at elevated levels in May. This increase in openings were enabled by our Encino online account opening solution, which we deployed in the fourth quarter of 2019. Our customers highlighting us on their earnings calls as a strategic differentiator is a testament to the tangible impact Encino is having on their institutions and the banking industry. On the product front, the strength of our retail offering was recognized recently when Encino's retail loan regeneration system was named best in class by the IT Group, a highly respected research and advisory firm focused on the financial services industry. Of the 15 firms assessed, Encino was recognized as the global leader in three categories. Client Strength Client Service and product features. Expansion of our retail lending footprint is a key avenue to increase penetration of our installed base, so this best-in-class designation is important validation, especially since this is a relatively new product for us. Product innovation is key to our success, and we will further expand the depth and breadth of our retail lending product in October We are also making important updates to NIC, the analytics platform I mentioned earlier. The October release will be the first full integration of NIC into the Encino Bank operating system. Leveraging the FinSuite technology we acquired last year embedded in NIC, We have developed automated loan underwriting, which we have seen reduce the manual component by 50% to 75%, thereby accelerating the time to approval. We have an ambitious product roadmap for Nick and are excited about the multiple solutions we are developing to provide customers with data-driven insights across their institution. We are confident that Nick will play a key role in continuing to differentiate and Cino's bank operating system in the coming years. Our customer success team had a very productive quarter, taking numerous customers into production, highlighted by two significant go-lifes. Before I get into the specifics of these accounts, let me spend a minute talking about what it means to go into production or go-life, since it is such an important milestone A customer is considered in production or live when a critical mass of employees or users, often an entire line of business or function within the institution, has begun using Encino. As a company, we celebrate when a customer goes live, much more than when a deal is closed. Because we recognize that our success is directly linked to the success of our customers having used our software. As a company, we are laser-focused on ensuring we have an extremely loyal, satisfied, and reasonable customer base who are advocates and champions for our platform. Anyone who has followed Encino over the years or heard me tell our story during the IPO roadshow Understands how important culture is at Encino. We believe empowering our employees and trusting them to do the right thing fuels this customer loyalty and help drive the 147% subscription revenue retention rate for fiscal 2020. Our growing team in Wilmington, North Carolina, along with our six other offices in major cities around the globe, are changing the cloud banking world. So back to the two go-lives I wanted to highlight. The first was with a $145 billion agricultural lender in the U.S. A niche like ag lending requires specific functionality and workflows implemented at the financial institution level, which the flexibility and configurability of our software easily enables. This is an important selling feature. It guarantees a frontline employee's productivity is not at the mercy of an overworked IT department. We saw another significant go-live with a $67 billion global bank. With an ambitious deployment plan, we went live with commercial lending in three countries, on three continents, in less than a month. We believe this global bank will continue adding more lines of business to their Encino footprint. I want to thank the Encino team, our customers, partners, and stockholders for your support and loyalty. Encino's role in the digital transformation of the financial services industry is of global significance, and we are gaining traction in every market where we operate today. We're on a very exciting and important journey and are just getting started. We look forward to sharing it with you. Now let me turn the call over to David to review the second quarter financials in detail and discuss our outlook for the third quarter and full year.

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