ServiceTitan, Inc.

Good day, everyone, and welcome to the ServiceTitan second quarter fiscal year 2026 earning results conference call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To participate, you will need to press star 1-1 on your telephone. You will then hear a message advising your hand is raised. To withdraw your question, simply press star 1-1 again. Please note, this conference is being recorded. Now it's my pleasure to turn the call over to the Vice President of Investor Relations, Jason Reckel. Please go ahead, sir.

Thank you, Operator, and welcome everyone to Service Titans Fiscal Second Quarter 2026 Earnings Conference Call. With me are Service Titans Co-Founder and CEO, R.M. Adessian, Co-Founder and President, Vahe Kazoyan, and CFO, Dave Sherry. During today's call, we'll review our fiscal second quarter 2026 results. We'll also discuss our guidance for the fiscal third quarter and full fiscal year 2026. Before we get started, we want to draw your attention to the safe harbor statement included in today's press release and emphasize that information discussed on this call, including our guidance, is based on information as of today and contains forward-looking statements that involve risks, uncertainties, and assumptions. All statements other than statements of historical facts should be deemed to be forward-looking. Forward-looking statements reflect our views as of today only, and except as required by law, we undertake no obligation to update or revise these forward-looking statements. Please take a look at our filings with the SEC for a discussion of the factors that could cause our actual results to differ. We also want to point out that we present non-GAAP measures in addition to and not as a substitute for financial measures prepared in accordance with generally accepted accounting principles. Definitions of these non-GAAP financial measures along with reconciliations to our GAAP financial measures are included in our earnings release which we've furnished with the SEC and is available on our website at investors.servicetitan.com. Unless otherwise stated, all references on this call to platform gross margin, total gross margin, operating income, operating margin, free cash flow, and related growth rates are on a non-GAAP basis. Finally, we've posted an updated investor presentation that can be found on the investor relations website at investors.servicetitan.com, along with a replay of this call. And with that, let me turn the call over to Ara.

Ara? Thank you, Jason. And thank you for joining us as we update you on our progress. Our growth formula remains the same and simple. We deliver real ROI to our customers, helping them further their success and reach even greater financial outcomes. And this allows them to grow their businesses, which drives more technicians and GTV on our platform and leads to higher subscription and usage revenue for us. As they realize the value of our software, they buy more pro products, which continues to drive our growth and allows us to reinvest in more high ROI solutions. I am grateful for the way our team empowered our customers to perform well during the seasonally strongest quarter for the trade. Year over year, we delivered 27% subscription revenue growth, 25% total revenue growth, and record operating margins, which improved 510 basis points. Our overall financial performance was greater than we expected due to strength in usage revenue and faster growth from new customers. The breadth of execution against each of our four main priorities this year continues to underscore our opportunity to transform the lives of every hardworking contractor in the trade. Creating transformational value for our customers has always been our mission. And the introduction of AI has now made it possible for our customers to reimagine the way their businesses operate. This quarter, Service Titans AI, Titan Intelligence, enable the customer to organically book, schedule, dispatch, and perform the first fully automated job in our history. I'd like to share this story and reflect on the possibilities that are increasingly clear to the future of the trades. Gulf Shore Air Conditioning and Heating has over 30 employees who have been successfully serving customers in the Florida panhandle for 30 years. But only recently did the company realize its goal of compounding growth through increasing levels of automation. Gulfshore has been a prolific user of our platform, with each expansion leading to higher and compounding ROI. Gulfshore initially onboarded with Service Titan in early 2023 and expanded with Marketing Pro, Scheduling Pro, and Dispatch Pro later that year. And in January of this year, Gulfshore expanded with Fleet Pro and Sales Pro. With a new goal of fully automating the business adjacencies around core technician workflow, GulfShore next turned to AI in the contact center and in June purchased Contact Center Pro along with our virtual agent. The team named their virtual agent Finn after their namesake dolphin logo. And as Finn learned, GulfShore set the stage for something magical. On a busy morning in June, Virtual agent Finn was answering inbound customer calls and responded to an issue about a 10-year-old piece of equipment. Based on Finn's knowledge of the equipment and real-time capacity available that day, Finn booked a same-day on-demand service job. Service Titan automatically attributed the inbound call to the correct Google ad campaign, and email and SMS confirmations were automatically sent to the customer. while Dispatch Pro dynamically assigned the optimal technician to the job. But later that morning, Dispatch Pro learned there was a better suited technician available based upon both a schedule change and the predicted value of the job. And so this new tech was routed to the job. And less than 90 minutes after the initial inbound customer call, the perfect tech was dispatched to the home and their bio message delivered to the homeowner. To this point, no human being had touched the job. SalesPro automatically turned on when the tech arrived on site, and when the $1,200 job was paid for with service type and payment, the job was completed, and SalesPro shared the recording, performance, and analytic metrics back to the home office. From ad optimization to marketing campaign execution to job completion in the home, the technician in the field was the only human who touched the job. This business automation Gulf Shore achieved can only be delivered with a platform-like service type because the data, system, and business processes required for end-to-end automation are reliant on one another. We believe this kind of automation is the future of the trade, and the depth of our platform capabilities are accelerating our platform progress. But it doesn't just sound good. The results are clear. Golf Shore told us that they increased their close rate last month by 22% compared to the same period last year with a combination of SalesPro and PricebookPro. Moreover, their average ticket has increased $150 with DispatchPro. They shared with us that in June, they saw a $370,000 increase in revenue just by running automated marketing campaigns with MarketingPro. and that contact center virtual agents booked five after-hours jobs within 24 hours of going live. GulfShare told us that these financial results of the automation that can only come from a single integrated platform were immediate. This is a turning point for the trades. Leveraging the foundation of workflow that already happens in Service Titan, we now have an opportunity to democratize automation across the industry. We have an entrenched and expanding ecosystem, compounding data-related network effects, and industry-specific benchmarking that allows service titans to deliver differentiated outcomes. Our customers are phenomenal business operators, and I can't wait to watch what they'll continue to do. We hold ourselves accountable to delivering focused execution measured over a series of quarters, years, and decades. I am proud of where we are today, and as always, I believe our opportunity to build the operating system for the trades is only just beginning. I'll now pass it to Vahe, who will share more details on our progress.