TTEC Holdings, Inc.

Thank you for standing by. The conference will begin momentarily. Until such time, you will hear music. Thank you and please continue to stand by. Thank you for standing by. The conference will begin momentarily. Until such time, you will hear music. Thank you and please continue to stand by. Music Thank you for standing by. The conference will begin momentarily. Until such time, you'll hear music. Thank you and please continue to stand by. © transcript Emily Beynon Thank you for standing by. The conference will begin momentarily. Until such time, you will hear me. Thank you. Please continue to stand by. Welcome to T-TECH's second quarter 2026 earnings conference call. I would like to remind all parties that you will be in a listen-only mode until the question and answer session. This call is being recorded at the request of T-TECH. I would now like to turn the call over to Bob Belknap, T-TECH's Vice President, Corporate Finance. Thank you, sir. You may begin.

Good morning and thank you for joining us today. T-TECH is hosting this call to discuss its second quarter 2026 results for the period ended June 30th, 2026. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of T-TECH, and Kenny Wagers, Chief Financial Officer of T-TECH. Yesterday, T-TECH issued a press release announcing its financial results. While this call will reflect items discussed in that document, for complete information about our financial performance, we also encourage you to read our Form 10-Q for the period ended on June 30, 2026 and the latest Form 10-K. Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to update this information as a result of new developments that may occur. Forward-looking statements are subject to various risks, uncertainties, and other factors that could cause our actual results to differ materially from those expected and described today. For a more detailed description of our risk factors, please review our 2025 Annual Report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. I will now turn the call over to Ken.

Good morning and thank you for joining us today. Q2 was a challenging quarter with performance that fell short of our plan. While we're disappointed in our results, we remain confident in our path forward. We continue to execute a focused strategy to deliver measurable gains in revenue, cost efficiency, and profitability. With that operational context in mind, let me turn to our second quarter financial results. Revenue was $455 million. EBITDA was $39 million, free cash flow was $39 million, and net debt decreased $36 million. In a typical quarter, I'd spend more time on industry trends, new client wins, innovation, partner growth, and strategy. While we have progress to report in all those areas, I want to focus today on the actions underway to fortify the resilience of our business. Across both T-TECH Engage and T-TECH Digital, our priorities remain clear. Continue to sharpen our go-to-market approach, reduce structural cost, and restore the business to our historic levels of growth and profitability. Let me start with our focus areas in Engage. First, we continue to improve pipeline quality and sales execution. While there is more work to do, we're seeing positive momentum with new strategic enterprise opportunities. Thank you for joining us today. Third, on the front lines, we're successfully deploying AI and automation in focused, practical ways to improve productivity, simplify workflows, and expand capacity across our operations. In parallel, we're simplifying our cost structure by streamlining operations, improving the return on vendor and partner investments, and shifting select support functions to lower-cost delivery locations. While these efforts are still underway, they're strengthening our operating model contributing to better execution and positioning Engage for improved performance. Now moving to T-TECH Digital, where we continue to successfully shift our CX technology and services mix towards the areas of highest client demand, designing, building, and operating CX solutions rooted in data, AI, observability, and security. We're executing this shift with four priorities. and many more. Enterprise clients are facing a set of complex technical and operational hurdles but are lacking the specialized talent to successfully address them securely and at scale. By combining our deep technology expertise with strategic relationships across all the leading CX technology partners, we're helping clients bridge this capability gap and accelerate their transformation efforts. As a result, demand for our specialized Thank you for joining us. to assist in the evaluation of various strategic and capital market alternatives. As T-TECH Digital continues to grow and demonstrate the strength of its differentiated platform, our board of directors has determined that the time is right to initiate a review of strategic alternatives for T-TECH Digital. Our objective is to best position T-TECH Digital to realize its full growth potential and maximize shareholder value. During the evaluation process, it is business as usual for T-TECH. An essential consideration and this assessment is that over the long term, there will continue to be commercial collaboration and innovation between our engaged and digital businesses. Our board has not set a definitive timeline for the completion of this review and the outcome may take many forms, including T-TECH Digital remaining as part of T-TECH. In conclusion, I want you to know that I remain fully committed to this business. We know our progress will be measured by results, Not Words. I continue to be grateful to our clients, employees, partners, and shareholders for their continued support and commitment. And now I'll hand the call over to Kenny.