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Salesforce, Inc.
Q12027
5/27/2026
James Skank
President and CEO, PenFed Credit Union
The power of AI for using Salesforce. At PenFed, we take 30,000 phone calls a day. We need a technology that could scale.
Salesforce
Using AgentForce, PenFed was able to create call summarization and save on average three minutes for every conversation, roughly 30,000 minutes in savings per day.
James Skank
President and CEO, PenFed Credit Union
We believe in the power of agentic AI, and that is the reason we partnered with Salesforce.
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