PagerDuty, Inc.

Good afternoon, and thank you for joining us to discuss PagerDuty's first quarter and fiscal year 2027 results. With me today on today's call are Jennifer Tejada, PagerDuty's Executive Chair, John DeLullo, PagerDuty's Chief Executive Officer, and Howard Wilson, our Chief Financial Officer. Before we begin, let me remind everyone that statements made on this call include forward-looking statements based on the environment as we currently see it, which involve known and unknown risks and uncertainties that may cause our actual results, performance, or achievements to be materially different from those expressed or implied by these forward-looking statements. These forward-looking statements include our growth prospects, future revenue, operating margins, net income, cash balance, and total addressable market, among others, and represent our management's belief and assumptions only as of the date such statements are made, and we undertake no obligation to update these. During today's call, we will discuss non-GAAP financial measures, which are in addition to and not a substitute for or superior to measures of financial performance prepared in accordance with GAAP. A reconciliation between GAAP and non-GAAP financial measures is available in our earnings release, which can be found on our Investor Relations website. Further information on these and other factors that could cause the company's financial results to differ materially are included in filings we make with the Securities and Exchange Commission, including our most recently filed Form 10-K and our subsequent filings made with the SEC. With that, I will turn the call over to Jennifer.

Thank you, Christine. Good afternoon, and thanks for joining us today. Before we discuss our results, I want to acknowledge the leadership change we announced mid-May. After 10 years as CEO, I've transitioned to executive chair, and today I'm pleased to introduce PagerDuty's new CEO, John DeLulo. We're already partnering well, and the transition is off to a great start. John's appointment is the result of a deliberate and comprehensive succession process that I initiated with the board some time ago. John stood out as a proven leader with a unique combination of technical depth, operational discipline, and go-to-market experience. Prior to joining PagerDuty, he served as CEO of both public and private companies, most recently DeepWatch and previously LiveVox and Lastline. Having been a customer and a partner in the past, he brings firsthand knowledge of PagerDuty's role in our market, of our potential, as well as an understanding of how our customers operate in increasingly complex, mission-critical environments. With the business poised for profitable growth acceleration, now is the right time for this transition. The board and I are confident John is the right leader to build on PagerDuty's momentum towards our next phase of growth. I'll turn it over to John for his brief remarks.

Thank you, Jen. I am very excited to join you today. As Jen mentioned, I've known and followed PagerDuty for years as both a customer and as a partner, and I've long admired the role that the company plays at the center of modern digital operations. That perspective has only deepened in the weeks since I joined, as I've spent time with Jen, the board, and the broader team. What stands out to me is the strength of the foundation, a trusted brand, an enviable customer base, and a platform that sits at the core of real-time mission-critical operations. As digital environments become more and more complex and the pace of innovation accelerates with AI and automation volumes climbing, we expect platform usage to continue to grow. With our transition to usage-based pricing underway, usage growth should translate to revenue growth over time. And I believe PagerDuty is exceptionally well-positioned to extend its leadership. In my past CEO and leadership positions, I've focused on scaling organizations, strengthening execution, and aligning closely with customer needs. That experience has illuminated for me a clear opportunity to build on the momentum already underway at PagerDuty. In the near term, my priority is simple, listen, learn, and engage i'm spending time with employees with customers and with partners to deepen my understanding of our market and our business i'm incredibly excited about what lies ahead and confident in our ability to capture the opportunity in front of us i look forward to spending time and partnering with our analysts and shareholders frequently in the quarters ahead