Twilio Inc.

Good day and thank you for standing by. Welcome to the Twilio Third Quarter 2025 Earnings Conference Call. At this time, all participants are in listen-only mode. After this speaker's presentation, there will be a question and answer session. To ask a question during this session, you will need to press star 1-1 on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star 1-1 again. Please be advised that today's conference is being recorded. I would like to hand the conference over to your first speaker today, Brian Vanneman, Senior Vice President of Investor Relations and Corporate Development. Please go ahead.

Good afternoon, everyone, and thank you for joining us for Twilio's third quarter 2025 earnings conference call. Joining me today are Kozema Shipchandler, Chief Executive Officer, Aiden Vigiano, Chief Financial Officer, and Thomas Wyatt, Chief Revenue Officer. As a reminder, we will disclose non-GAAP financial measures on this call. Definitions and reconciliations between our GAAP and non-GAAP results can be found in our earnings presentation posted on our IR website at investors.twilio.com. We will also make forward-looking statements on this call, including statements about our future outlook and goals. Such statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those described. Many of those risks and uncertainties are described in our SEC filings, including our most recent Form 10-K and our forthcoming Form 10-Q. Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made. We disclaim any obligation to update any forward-looking statements except as required by law. And with that, I'll hand it over to Kazama and Aiden, who will discuss our Q3 results, and will then open the call for Q&A. Thank you, Brian.

Good afternoon, everyone, and thank you for joining us today. Twilio had a great Q3, reaching $1.3 billion in revenue and $235 million in non-GAAP income from operations, another record for both. The team's operational rigor and discipline is paying off as we executed across the board and exceeded our quarterly guidance. As a result, we've raised our revenue, profitability, and free cash flow targets for the full year, which Aidan will discuss in more detail. We saw broad-based strength across customer segments from innovative and high-growth startups to the world's largest global enterprises. all choosing Twilio to power their customer engagement. This momentum and the continued revenue growth across products like messaging, voice, and software add-ons are a testament to the growing trust in the Twilio platform to help brands create amazing experiences. Our progress was repeatedly underscored by my conversations with customers this quarter, who consistently expressed excitement and validation for the direction we're taking. During the quarter, Twilio's ISV and self-serve customers continued to be excellent growth drivers, with both growing revenue more than 20% year over year. Importantly, our innovation bets on new trusted capabilities like conversational AI and branded communications are also paying off. In September, We hosted our annual ExecConnect event where we spent a few days with our most strategic accounts, giving them a preview of the Twilio platform and roadmap. I witnessed customers ranging from global banks, AI startups, and Fortune 500 software companies having multiple aha moments as they watched our demos and understood what is possible when you have a lifelong two-way omni-channel conversation with your customers over time. I believe Twilio's potential is to be the customer experience layer of the internet. Our customers are eager to build on a platform that brings together three essential capabilities. Multi-channel communications, contextual data that creates a persistent customer memory, an AI driven orchestration that turns every interaction into an intelligent two-way conversation. With these seamlessly integrated across the entire customer journey, Twilio empowers businesses to build relationships that grow stronger and more meaningful with every engagement. Go-to-market execution continues to be a key driver of our results. In Q3, we had several notable customer wins, including a nine-figure renewal spanning multiple products with a leading cloud provider, the largest deal in our company's history. Other wins included GenSpark AI, GoGo Grandparent, Inhabit, and Paychex, among others. SelfServe, a foundational growth lever for us, and an important entry path for our customers to build and grow their usage on Twilio grew 20% plus year over year. As an example, last December, a leading AI model company started as a self-serve customer using email for account creation notifications. In under a year, they've scaled into a six-figure multi-product customer. now using our voice stack to power their AI agent for outbound and inbound calling at scale. We're also seeing traction in cross-sell and our solution selling, in which we bundle multiple Twilio products together to help solve more complex customer use cases. Q3 marked the first quarter with our agent productivity solution in market. which is a new bundled offering that makes it easier for customers to purchase multiple products across the Twilio platform to transform their customer experience. More specifically, the solution helps businesses boost both human and virtual agent productivity, increase speed to resolution, and provide better call deflection and containment. During the quarter, we signed our first set of agent productivity solution deals. A standout example is Inhabit, a leading property management software company, who chose Twilio as the partner for its multi-year hybrid agentic transformation. This is powered in part by Twilio's Flex as the modern omnichannel contact center integrating voice, SMS, email, and chat, and conversation relay as the layer that powers Inhabit's virtual agents, intelligent handling, of inbound leasing inquiries. While it's still early with our solution selling motion, we're seeing encouraging traction in financial services, retail, travel, and healthcare, and have a healthy pipeline of new business with a strong mix of high margin products. And finally, our efforts to target ISVs are continuing to deliver strong results as revenue from ISV customers grew 20% plus year over year. One notable win we saw with ISVs was a leading enterprise management platform who signed a seven-figure deal to use SMS, WhatsApp, and RCS in their platform, in addition to engagement suite running over the top. The incremental investments we made last quarter are paying off as we're continuing to see strong customer demand for voice, conversational AI, and RCS. Our voice business accelerated to mid-teens revenue growth year over year, its fastest rate in over three years, aided by growth in the AI ecosystem. Conversation relay call volume more than tripled quarter over quarter as customers are increasingly relying on Twilio's technology to power context-aware voice AI agents. For example, A long-time messaging customer turned to voice and conversation relay to create AI-enabled voicemail agents that helped redirect phone calls and send follow-up texts for customers' appointments. The customer chose to integrate the Twilio solution rather than trying to build or source this technology from multiple providers. We're also seeing a growing wave of AI startups choose Twilio. as the foundation for their intelligent voice capabilities. GenSpark AI, one of our top 10 voice AI startup customers, signed a voice deal and launched within a week to power their automated call for me function, which allows their super agent platform to make phone calls to businesses, services, or individuals on the user's behalf. Additionally, GenSpark signed an email deal for marketing communications. This rapid time to value remains a key differentiator across our platform. In Q3, RCS became generally available around the world, and we saw RCS messaging volume more than double quarter over quarter. These branded experiences are able to help consumers trust the brands they're communicating with which is especially important as the holiday season is upon us. In fact, Partiful, the social events platform, onboarded with RCS this year and sent millions of messages in Q3 across multiple countries, powering a branded experience for event invitations and reminders. We also saw continued adoption of software add-on products. including Twilio Verify, which helps customers with authentication use cases while protecting them from fraud and abuse with AI-powered features such as FraudGuard. Verify has been one of our fastest growing products and grew more than 25% year over year, a clear signal of the rising demand for trusted, verified communication in an increasingly digital and security conscious world. Finally, today we announced that we entered into a definitive agreement to acquire Stitch, an identity platform for AI agents that's built for developers. This is a small tech and talent tuck-in that will augment our ability to enable amazing digital interactions by delivering next generation authentication capabilities built for the era of generative AI. In summary, our Q3 results showcase the continued hard work of our team as we execute on our strategy. I was pleased that Twilio made the list of best workplaces for innovators by Fast Company, a recognition that highlights our strong culture of creativity and employee-led innovation. We remain focused on ending the year strong and helping our customers realize the power and possibilities of the Twilio platform. And now, I'd like to turn it over to Aiden, who will walk you through our financial results.