TELUS Corporation

Good day, and welcome to the TELUS 2023 Q2 earnings conference call. I would like to introduce your speaker, Robert Mitchell. Please go ahead.

Hello, everyone. Thank you for joining us today. Our second quarter 2023 results, news release, MD&A and financial statements, and detailed supplemental investor information were posted on our website this morning. On our call today, we'll begin with remarks by Darren and Doug. As usual, for the Q&A portion of our call, we will be joined by a range of other executive leaders, Zainul Malji, Consumer Solutions, Naveen Arora, Business Solutions, Jim Senko, Chief Product Officer, Tony Guerin, COO, Jeff Pierret, President and CEO of TI, and Sid Khosaraju, President, Telus Health. Briefly, this presentation and answers to questions contained forward-looking statements. Actual results could vary materially from these statements. The assumptions on which they're based and the material risks that could cause them to differ are outlined in our public filings with securities commissions, including second quarter 2023 and annual 2022 MD&As. With that, Darren, over to you.

Thanks, Ramos, and hello, everyone. In the second quarter, our tele-team once again demonstrated execution strength. in our T-TECH business segment, characterized by the potent combination of leading overall customer growth, complemented by strong operational and financial results. The robust performance in our communications technology business continues to be underpinned by our globally leading broadband networks and, of course, our customer-centric culture. This enabled our strongest second quarter on record, with total customer net additions of 293,000, up 19% on a year-over-year basis, driven by strong demand for our superior product portfolio and service excellence. Our leading customer growth is reflective of our consistent industry-best client loyalty across both mobile and our fixed product lines. The TELUS team's passion for delivering customer experience excellence contributed to blended and post-paid mobile phone, pure fiber internet, and residential voice churn all being below 1% yet again this quarter. Notably, post-paid mobile phone churn is now in the 10th consecutive year of being less than 1%. and fiber internet has been below the 1% threshold for 14 consecutive quarters now.