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Operator
Good day, and welcome to the NFE System Holdings Incorporated Report Second Quarter Fiscal Year 2022 Financial Results Conference Call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your telephone keypad. To withdraw your question, please press star then two. Please note, this event is being recorded. I'd now like to turn the conference over to Managing Partner, Mr. Joe Dorme. Please go ahead.
Joe Dorme
Thanks, Ian. Good morning, and thank you for joining us today to review InfuSystem Holdings, Inc. financial results for the second quarter of 2022, ended June 30, 2022. With us today on the call are Rich Diorio, Chief Executive Officer, Barry Steele, Chief Financial Officer, and Carrie Lachance, President and Chief Operating Officer. After the conclusion of today's prepared remarks, we'll open the call for questions. If anyone participating on today's call does not have a full-text copy of the press release, you can retrieve it from the company's website at infusystem.com or numerous other financial websites. Before we begin with prepared remarks, I would like to remind everyone certain statements made by the management team of MFU System during this conference call constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Except for the statements of historical fact, this conference call may contain forward-looking statements that involve risks and uncertainties, some of which are detailed under risk factors in documents filed by the company with the Securities and Exchange Commission, including the annual report on Form 10-K for the year ended December 31st, 2021. Forward-looking statements speak only as of the date the statements were made. The company can give no assurance that such forward-looking statements will prove to be correct. IMFU System does not undertake and specifically disclaims any obligation to update any forward-looking statements, whether as a result of new information, future events, or otherwise. Now I'd like to turn the call over to Rich DiIorio, Chief Executive Officer of IMFU System. Rich?
Ian
Thanks, Joe, and good morning, everyone, and welcome to our second quarter 2022 earnings call. Thank you all for taking the time to join us today. As communicated in this morning's press release, InfuSystems core business segments delivered very solid second quarter results. Our ITS business, led by continuing strength in oncology, grew revenue by 6% over the prior year. Our DME business, which includes rentals and related pump and consumable product sales, experienced top line growth of 15%. Together, our two business units grew in the second quarter by 9% on a year-over-year basis. Operating cash flow in the first half of the year increased 8% to $9.5 million. with sequential quarterly cash flow increasing by 33% compared to the first quarter. If we were still the infuse system of a couple years ago, the second quarter would likely be viewed as a tremendous success. But of course, we're not that company anymore. We now consider ourselves a growth story with several exciting high TAM initiatives, including those in pain management, wound care, and biomedical services. So while 9% growth in the second quarter was solid, it is below the pace we were expecting to be at halfway through this year. Having successfully repositioned infuse system from its long history as a niche oncology company to its new model as a specialist in providing last-mile solutions for durable medical equipment, we find ourselves with no shortage of exciting growth opportunities. This includes an increasing number of large and successful healthcare companies that have recognized InfuSystem's unique capabilities and our commitment to quality, resulting in a steady stream of industry leaders approaching us and proposing significant opportunities for us to grow our business. We continue to analyze and assess these opportunities, passing on high-risk and flash-in-the-pan ideas in favor of those that we believe play to our core strengths and present the best opportunities for sustainable and profitable long-term growth. As pleased as we are by our new positioning and the opportunities it is presenting, our business transition and the increasing work with larger industry-leading players does present a particular challenge. Few things in healthcare happen quickly. InfuSystem is a relatively small company that provides itself on being nimble, But many of our new partners and customers are massive, diversified organizations. The result for us is frequently a hurry-up-and-wait cycle, where we stand ready to execute but have to wait for our partners to work through their longer and more complex internal processes. Now, being patient in waiting for revenue to work its way forward is nothing new to Infosystem. We've always explained that investments in new business must be made quarters in advance of significant new revenue appearing on our income statement. What has changed is the anticipated scale of our new business initiatives. Until recently, a new customer win meant being patient while maybe tens of thousands of dollars per quarter worked its way through the revenue cycle process. But this year, we announced a single contract win with GE, the impact of which is expected to ramp to more than $10 million annually. That's a single contract that by itself could add more than 10% to our top line. It is hard to be patient with opportunities like that, and we are going through some growing pains as we adjust to the scale of our new business opportunities. Last year when we began making material investments in order to be ready to execute under the large pending Biomed Services contract, we followed the example we set a few years earlier when a major competitor exited the third-party payer oncology market and we assumed much of their business. We tried to be as transparent as possible, explained that increasing expenses were being driven by anticipated material revenue growth that would ramp over a period of a year or more. That was when InfuSystem first started providing annual guidance. We followed this template in 2021, and it didn't work out as well as the last time. We knew a lot of the new work was coming that we needed to invest to be ready, and then investors would want an explanation. So we were as transparent as we believed we could be while waiting for the contracting process to be completed. And that process took much longer than we expected, taking until April of this year to be finalized. It is now August of 2022, and we are happy to report that the work began under the large BioMed services contract during the second quarter. But as discussed in this morning's press release, the ramp has been much lower than expected. In the mid to long term, the reasons for the delay are good news, as our white glove approach identified the need for significantly more device repair work as part of the onboarding process. With the potential of touching upwards of 300,000 devices as part of this first contract under the master services agreement, more work and more trust directed towards InfuSystem is something we should view as extremely positive. But getting through the process with such a large diversified company as GE took significant time. The good news is we believe there could be more revenue than originally forecast. The bad news is that less of that revenue came through during the second quarter. And as Barry will explain shortly, this has the effect of pushing back revenue under the contract and forcing a change in our guidance for the remainder of 2022. Stepping back from this one contract to a broader view, INFI system is seeing a lot of opportunities, and we have no doubt that we are now a growth company that is capable of generating average long-term growth of around 20% per year. We can control which opportunities are pursued and the amount and timing of the investments we make into those opportunities. Unfortunately, when working with much larger and more complex national and global healthcare companies, we are sometimes placed in the position of accepting and not dictating the timing of the contract process and the ramp-up of the new revenue emerging out of these opportunities. The result is that while the average rate of our future growth might be in the range of 20%, that growth will be lumpy and with some years coming in above and others below based on when the new business initiatives begin and ramp towards their potential. I've said that our repositioning as a services company, as a specialist providing last mile solutions for patients has resulted in no shortage of exciting growth opportunities with many involving large healthcare companies approaching us. As these opportunities As these are opportunities that we will continue to pursue, and as it has become clear that pandemics, supply chains, and extended negotiating periods make it very difficult to pin down when these initiatives will start and ramp, we have determined that we need to change the way Infosystem provides its financial guidance. Starting today, our annual revenue guidance will include only revenue where the associated work is already being done and with respect to growth where we have very good visibility and extremely high confidence in the revenue ramp. We hope this will free us up to talk about strategies and developments in our business without having to predict the precise timing and revenue impact of new initiatives. We believe that as we move forward, this change will allow us to get back to the beat and raise paradigm that characterized Infosystem prior to 2021. Turning to the discussion on the second quarter, we see that it provides one example after another of the challenges we have faced providing guidance related to a new class of significantly larger growth initiatives for Infosystem. Recall that after the first quarter, we discussed how our full-year guidance included provision for all types of possible risks. But even then, the second quarter had some surprises. Before reviewing the details, let's remember that the second quarter was still a very solid quarter with 9% year-over-year growth despite the various challenges we were presented with. I've already provided some detail of the first few months of our big new Biomed services contract with GE Healthcare. During our team's initial on-site visits, we determined there was more than expected amount of repair work required in addition to the routine preventative maintenance. This led to a pause as we worked with GE to achieve alignment on the scope of the work required. As of August, we are back to onboarding facilities and pumps, and we are doing this at an elevated pace. Given the size of the project, we expect it to take approximately 15 months to ramp to onboard all of the work and sites anticipated, with the potential of additional work under the master services agreement as the relationship continues to develop. In terms of guidance for the year, we are modeling cautiously. including making no assumptions regarding incremental revenue relating to the higher service levels due to increased pump repair work. Moving next to our pain management business, we remain very positive and excited about the program and its near-term prospects. In the second quarter, we had some supply chain issues which didn't allow us to onboard all of our growing backlog and new accounts. The issue is resolved and we were still able to end the quarter with record patient treatments and expect this ramp to continue. In fact, patient treatments in June were up over 50% versus June of 2021. In terms of guidance for the year, we have adjusted our numbers to reflect the first half interruptions, but continue to forecast strong growth in our core pain management program through the balance of the year. In our wound care business, we also experience material supply issues. Here we are taking a different path, one consistent with our long-term plan to expand our service offerings in both pain and wound care by, among other things, diversifying our OEM equipment partners. We plan on adding multiple best-in-class products to our offering in order to win market share. We have made significant progress in this area and hope to soon be issuing a press release announcing a new partnership. In the meantime, we have put our two large lease opportunities on hold and removed the forecasted revenues relating to these deals from our guidance. In anticipation of our new supplier relationship, we have already begun customer assessment of the alternative devices. The net effect of the new approach to providing guidance together with the supply and other impacts discussed above, is to revise our full-year 2022 revenue growth guidance to be in the range of 10% to 13% and adjusted EBITDA to be in the range of 20% to 21%. These figures are based upon the current trends in our core services and newer businesses that are currently producing revenue. New initiatives with less visibility regarding rampant timing are largely taking out of the forecast, and we'll be updating when the timing is clear and we can precisely calculate the timing and the rate of ramp. While we are taking revenue out of our guidance that is uncertain as to timing, we cannot take out the expenses that will be realized in anticipation of that revenue. Respecting this, we will seek to remain transparent with respect to where and why we are investing, speaking to the potential of our new business initiatives, but not including revenue forecasts in our guidance until it is well-defined and we have high confidence in its rate of ramp. Now I would like to turn the call over to our CFO, Barry Steele, who will provide a review of our second quarter financial results.
Joe
Thank you, Rich. And thank you everyone on the call for joining us today. I'm going to focus on three topics, the main drivers for the current quarter's results, some details related to the change in our revenue financial guidance for the rest of 2022, and the status of our financial resource reserves. First, let me touch on our financial results for the second quarter, which included both year-over-year and sequential improvements on various metrics. Net revenues for the second quarter of 2022 totaled $27 million, representing a 9% increase from the prior year and setting a new revenue record for the second quarter in a row. The year-over-year growth came from both of our operating segments, with oncology and pain management increases leading the way in the ITS segment, and with equipment rentals and biomed services pushing us forward in the DME segment. On a product-by-product basis, the highest percentage growth contributors were biomed services at 36%, and pain management, which grew by 26%. The biomedical services revenue included initial amounts of the revenue from that new master services agreement with a leading global healthcare technology diagnostic company that was launched in April 2022. Revenue under this agreement, which was not yet significant during the second quarter, is expected to grow to approximately 10 to 12 million annually after an initial wrap-up period of approximately 15 months. Preparations for this large biomedical services agreement, along with other anticipated biomedical service volume, continued to create additional costs during the quarter in both cost of sales and general administrative expenses. These slightly diminished the gross profit margin percentage for the DME services segment and increased our G&A expenses. These higher expenses, which include both an increase in our BioMed workforce and other expenses, were partially offset by the higher BioMed revenue during the quarter and are expected to be further absorbed as we continue to grow these revenues. Said another way, in the short term, additional revenue will be highly accretive given that the cost base to support higher revenue is essentially fixed in the short term. Three, additional factors that unfavorably impact the profit margins include the following. First, we increased our estimated reserve for missing pumps by $721,000 during the quarter. The adjustment was partially related to recent physical inventories taken at various customers, but also due to a change in assumption used to calculate the estimated amount of the reserve. Second, equipment maintenance expenses for the ITS segment, which can fluctuate from quarter to quarter depending on the timing of the repairs, was slightly elevated during the current second quarter without the pump reserve adjustment and a slightly higher equipment maintenance expenses, the gross margin for the ITS segment would have been slightly higher comparatively during the current quarter on both a year-over-year and sequential basis. Third, we incurred additional costs totaling $400,000 relating to the increased sales team for night or pressure wound therapy and pain management, which started during the second quarter of 2021, and related marketing program expenses. This increase was evenly split between selling expense and G&A expense. Partially offsetting these were a decrease in our stock-based compensation expense due to lower stock valuations on new awards. Sequentially lower selling expenses related to timing of marketing activities, which now being conducted in person, are typically higher during the first quarter of each year. And a decrease in accrued short-term incentive plan expenses related to the lower 2022 outlook. As a result of these impacts, particularly the added investments in our ITS sales force and our investments in the biomed teams, Adjusted EBITDA was $5.4 million or 20.6% of net revenue during the 2022 second quarter. This amount was $300,000 lower than the second quarter of 2021, but represented a $1.4 million or 34% increase sequentially from the 2022 first quarter. That takes me to the subject of outlook for the rest of the year. As Rich mentioned, we are now forecasting 2022 net revenue to be between $113 and $116 million which represents an increase over net revenue during the prior year of 10 to 13%. That is approximately 5 to 7 million lower than our previous estimate. This reduction is fairly large, but is driven by only a handful of developments. The most important of these are the equipment leases that have been put on hold due to a supply disruption. We have now moved all leasing revenue out of our forecast model and into our opportunities list. with a resulting revenue reduction of three to four million for 2022 for the prior guidance level. Second, as Rich mentioned, we lowered the amount of current year onboarding ramp related to the large biomed contract that commenced work in early May. Our previous assumption had more pumps coming online during earlier parts of the estimated 15 month ramp period. This change reduced the revenue estimated for 2022 by one to two million. Third, we moved back the starting date but did not change the confidence level for two other BioMed contracts. The impact was approximately $1 million in lower revenue outlook. Finally, our previous estimates included too low of an impact related to the supply chain headwinds that impacted the pain management new customer pipeline. While largely resolved during the final weeks of the second quarter, the higher than anticipated delay resulted in about a million dollar reduction in the 2022 revenue. Partially offsetting these reductions is an increase in our outlook for equipment rental revenue, which outperformed our expectations for the quarter and resulted in a $1 million increase in our full-year revenue expectation. Ironically, a part of this improvement resulted from the same market-wide supply disruption that hurt us in pain management. As a result of the decreases in revenue, we expect that adjusted EBITDA for 2022 to be within the range of $23 to $24 million. Adjusted EBITDA margins is expected to be between 20 and 21%. Turn to a few points in our financial position and capital reserves. We continue to be well positioned to fund net revenue growth with strong cash flow from operations backed by significant liquidity reserves available from our revolving line of credit and manageable leverage and debt service requirements. Our net debt decreased by 1.2 million during the quarter to $33.4 million, and our available liquidity increased by that same amount to $41 million at the end of the quarter. The reduction in total debt offset partially by the lower 2022 EBITDA caused our ratio of total debt to adjusted EBITDA for the last 12 months to increase modestly to 1.54 times at the end of the quarter as compared to 1.37 times at the end of the 2021 fourth quarter. Most of this increase is attributable to the $4 million stock repurchases without which these funds would have gone to paying down the revolver and reducing the debt ratio to only 1.31 times. Our debt consists of borrowings on our evolving line of credit with no term payment requirements, almost three and a half years remaining on its term, and $20 million of which is protected from increasing interest rates through an interest rate swap, having the same tenor. And with that, I'd like to turn it back over to Mr. Diario.
Ian
Thanks, Barry. In closing, our motto is safe, smart, and trusted. And for more than 30 years, we have worked hard to build a culture that embodies the patient at the center of everything we do. The foundation of the company has never been stronger, and we are confident in our growth plans to build a bigger and better infuse system. We are making progress in transforming InfuSystem into a leading healthcare service provider, improving the quality of care by enabling continuity of care for clinic-to-home and acute care markets. We are well positioned for multiple growth opportunities, and we are highly focused on executing on our plans and driving operational excellence for long-term success. I want to thank the entire InfuSystem team for their hard work and dedication in ensuring our customers, partners, and patients receive our industry-leading service. Before we take questions, I would like to let everybody know that as part of our compensation, some members of the executive team, including myself, were awarded stock options in the fall of 2017 that are now coming up on their fifth year anniversary and are set to expire. We will likely see some form four filings as the team needs to execute some type of transaction with respect to those options before they expire. It is in absolutely no way a reflection of our confidence in the business or the future of this great company. And now we're happy to answer any questions.
Operator
We will now begin the question and answer session. To ask a question, you may press star then 1 on your telephone keypad. If you are using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press star then 2. At this time, we will pause momentarily to assemble our roster. Our first question is going to come from Alex Nowak of Craig Hallam Capital Group. Please go ahead.
Alex Nowak
Good morning, everyone. This is Chase. I'm for Alex. So just starting out, just wanted to dig in a little bit more on the full year guidance. So just for what's included in that BioMed contract, so is that one to two and a half million we're expecting for the year now? And then if we could get a bit more linear on growth assumptions for, you know, ITS and DME, growth assumptions for each business. And then, you know, where do you think end of the year run rate is for pain and wound? Just kind of some updated assumptions there would be helpful to know. Thanks.
Joe
So taking the question on the environment contract, we think we had in our old guidance three to four and a half, or I think it may have been 4.8. We took that down now. We took a couple million out of that. It's about two, two and a half million now.
Ian
Yeah, and on the run rate, on the pain and DME side, you know, coming out of the fourth quarter, you know, pain is probably pushing 10 million on its own, right? It might be eight or nine, but it's somewhere in that range. Uh, we can kind of, when we look at the forecast for the pain business and the customers we have in the pipeline, the ones where we've already in service over the last couple of months, the ones we're about to in service, uh, this is the most optimistic we've ever been, been on the pain business. And we've been pretty optimistic on it, but without really a big COVID impact that we can see, uh, with the supply issues largely resolved, uh, with the pipeline that this new team that we hired last summer has built, um, You know, we expect it to be an $8 million to $10 million business coming out of the fourth quarter from a run rate perspective.
spk08
No, it's helpful.
Alex Nowak
And then just kind of digging in a little bit more on that point, could you kind of expand on where pain and wound had been through July and now into August here? It sounds like obviously things have recovered, but just trying to pair that with, with what was taken out of guidance. Kind of what are you seeing? What are the dynamics there? And it certainly sounds like you guys are excited. And so just some commentary there would be helpful.
Ian
Yeah, I think Barry can give you the numbers. But on the wound care side, you know, largely what's been taken out of guidance is the leases. We had a supply chain issue where we just can't get the devices we need. It's kind of fortuitous that we're already looking at another manufacturer to have a second device. So the leases, although we're still hopeful we're going to get them, you know, we don't know if they're going to come in the third quarter, the fourth quarter next year. So we pulled that out of the wound care, and that's largely what we pulled out of that segment or out of that business. On the pain side, it was really the delay with COVID at the beginning of the year and then the supply chain issue, mostly in April and May. We just had to push that revenue out. And Barry, I don't know if you have the number on pain. I think we pulled a million or two out of pain.
Joe
Yeah, we took about a million pull out of pain.
Ian
Yeah.
spk08
The leases was two to three million in our range.
Alex Nowak
And then just lastly for me, it'd be great to get your guys' thoughts on the reimbursement changes we've seen within home health recently. Do they have any impact on your business? How does it impact the move to more care in the home that you guys are enabling?
Ian
Yeah, so the changes themselves have had no impact on us. We build different codes. We're licensed differently than home health agencies. So we've seen zero impact and shouldn't see any. The fact is people are still trying to get patients out of the hospital. It's better for the patient from a recovery standpoint. It's cheaper to the system overall. So that move hasn't changed. So I don't think these will impact us really in any way.
spk08
Awesome. Thanks, guys.
Operator
I'll hop back in the queue. Thank you. Our second question will come from Brooks O'Neill of Lake Street Capital Markets. Please go ahead.
Brooks
Good morning, guys. Thanks for all the color. Really appreciate that. I guess I'd start off, Rich, by just asking you, obviously, you got a lot on your plate and you're managing through it very well. But how do you think about adding additional, you know, new business opportunities maybe beyond the three or four, you know, silos you have today? And how important is taking advantage of those opportunities right now versus perhaps, you know, solidifying your position in your existing areas of focus before you move forward with new ones?
Ian
Yeah, thanks, Brooks. That's a great question. So, I guess I can answer it with a couple different things. I don't see us going out and blazing a new trail with a new therapy anytime soon, getting into a market that we're not familiar with or really have any kind of market penetration in already. That doesn't mean that we won't expand our products and our lines within the therapies we're in, so pain, wound care, and oncology. So you might see a quote unquote new therapy in one of those businesses or a new product, but it's something where we already can leverage our sales team. We already have relationships with customers. It's not something we have to go start from scratch. I just don't think, and you said it perfectly, we want to go solidify the position we're in and the markets we're in with the products we're in first. I think the opportunities are just too big in biomed and pain and wound care for us to go distract the team with something new and different just for the sake of having something new and different. So I think we're going to buckle down, focus on what we have, but you will see some new products for sure going into those three markets over the next six to 12 months.
Brooks
Cool. And just Curious, have you moved away from your thought of moving into the lymphedema space, or is that just something that's pushed out into the future a little bit?
Ian
I think it got pushed out a little bit. You know, we still have some resources dedicated in the background to working through the program. But I think with GE and the biomed opportunity kind of coming front and center with the pain expansion we're seeing, And with what we'll talk about, you know, hopefully soon on the wound care side, we don't need to rush lymphedema. There's just no reason to. I think the TAM and the businesses we're in and the potential that we have to go get a good chunk of it is plenty for us in the short term. But lymphedema is still out there. And when we're ready, you know, we'll go attack that market. My thoughts on the market itself haven't changed at all in our ability to go after it. I just don't want to spread this team too thin.
Brooks
Sure. That makes total sense to me. Sounds like you've got plenty of opportunity in the core areas now, and that's probably the right way to use your resources. One last question for me. I'm curious, you've alluded to new relationship in wound care. Do you foresee that having any impact on your cardinal relationship? Talk just a little bit about how things are going in general with cardinals.
Ian
Yeah, so I don't think a new relationship will affect Cardinal, and that's true kind of across the board for us, right? We carry every pump manufacturer's product in the market. It's just kind of who we've always been. We try to be device agnostic so that we can meet patient and customer demand and not be tied into one product. And that's true with Cardinal. We don't have an exclusive with them at all. So we've always been able to look at other products, and we have been for quite some time. You know, the relationship with Cardinal has been interesting in the last month or so. We just can't get their devices, and I don't even know exactly why. We have our thoughts, but I certainly don't want to speculate on what they're doing. But that's why we had to pull the leases out. We were pretty close to closing them and had to pull them because we couldn't get the devices. So now the customer is going back and looking at another device from a manufacturer I think we're going to be partnering with soon. So it's a little bit strained in that respect because we're really not clear on exactly what's going on with them other than we just can't get their devices. We can still get their supplies to support the patients we have, but we can't get additional devices right now. And that's why we had to pull the leases out of the forecast. I think we'll have a solution shortly and the leases will come back online, but it's not something we want to guess at on the timing, you know, whether it's third quarter, fourth quarter, next year. It's just not, it doesn't make any sense for us to do that.
Brooks
Sure. Makes total sense. And then Maybe just for Barry quickly, obviously you went through the status of the balance sheet and the cash flows, but in general, how do you feel about capital allocation and your ability to manage through all the great opportunities you have in front of you?
Joe
I think we have a wealth of dry powder to invest in the business. We're very well set to take on anything that comes our way as far as being able to finance it, so we feel very comfortable.
Brooks
Great. Thank you very much. Congratulations.
Operator
Thanks, Brooks. As a reminder, if you have a question, please press store, then one. Our next question will come from Jim Sedoti of Sedoti & Company. Please go ahead.
Jim Sedoti
Good morning. Thanks for taking the questions. So it sounds like the major factor that caused the guidance reduction was the the ramp of revenue from GE. Can you just go over again why those initial pumps needed a little more service than you thought resulted in the delay in the ramp, the revenue ramp?
Ian
Yeah, so we walked into the first big hospital. It was a pretty good-sized place. They had, I don't know, 4,000 or 5,000 devices, and they were a mess. There were devices everywhere. They were broken. And really the program itself is to repair kind of some devices and maintain the rest. We end up repairing a lot of devices. And we get the charge for that, right? And that's the good news part of that story. The bad news is GE was a little caught off guard at how messy their customer was. So we sat down together and kind of worked through what we did, why we did it, make sure our systems are talking, those sorts of things. So it just paused the rollout by, you know, call it 30 or 45 days. The good news is all that's ironed out. And this month alone, I think we're going to onboard, you know, probably twice as many devices as we did in June and July combined. So it's all been worked through. It just kind of paused the program for a little bit until we all got our feet under us and could assess what was going on. We don't expect that to be at every hospital, but there'll be some that'll be messy, some that'll be cleaner than others. I think it caught them probably off guard more than it even did us. But the good news is the customer is happy. They get all their devices fixed, repaired, maintained. Now they can redeploy them back up on patient floors and do what they need to do, which is treat patients.
Jim Sedoti
So although the initial revenue from the contract is going to be a little lower than you thought, it sounds like the potential for revenue over the next three or four years is a little bit higher than you thought initially. Is that right?
Ian
I wouldn't say that the revenue from the initial contract is going to be lower. It's just going to be delayed by a few months. But we're still looking at $10 to $12 million in revenue from that initial contract with upside from there.
Joe
I think one way, Jim, you could think about it is it's the front half of the tail. And it just got pushed. The tail's a little bit shorter in this year. It's just a matter of where it cuts off for 2022 about how quickly in the first few months it ramps up. So certainly the outlook is actually as good or better. And the upfront revenue, which is kind of a one-timer, is actually better over time, too. You just need to get the pumps on board in order to get the revenue. Yeah.
Jim Sedoti
And then looking at the balance sheet, it looks like inventory is up about 20% since the beginning of the year. Is that finished goods, components, and is that something you're doing to hedge against some of these supply chain issues?
Joe
Yeah, it's mostly our supplies that we use in both businesses and the components and parts that we use to repair devices. So actually for us, it's a pretty small number generally, so a little bit of a change can be a high percentage. But, yeah, just building our stock up in order to be prepared for any potential future supply issues.
Jim Sedoti
All right. That was it for me.
spk08
Thank you. Thanks, Jim.
Operator
This concludes our question and answer session. At this time, I would now like to turn the conference back over to Mr. Rich Deloria. For any closing remarks, please go ahead.
Ian
Thanks, Ian. I want to thank everyone for participating on today's call. I hope everyone has a good day and I look forward to talking with you again when we host our third quarter call. Please stay safe and have a great day.
Operator
Conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
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