12/20/2024

speaker
Derek Duan
Chairman and Chief Executive Officer

Hello and welcome to the GE Group Fiscal 2024 full year and fourth quarter ended September 30th, 2024 earnings and update webcast conference call. I'm Derek Duan, Chairman and Chief Executive Officer of GE Group. I will be hosting today's call. Joining me as a co-presenter is Kim Thorpe, our Senior Vice President and Chief Financial Officer. Thank you for joining us today. It is our pleasure to share with you GE Group's results for the fiscal year and fourth quarter ended September 30th, 2024 and provide you with our outlook for fiscal year 2025 and the foreseeable future. Some comments Kim and I will make may be considered forward looking, including predictions, estimates, expectations and other statements about our future performance. These represent our current judgments of what the future holds and are subject to risks and uncertainties that actual results may differ materially from our forward looking statements. These risks and uncertainties are described below under the caption, forward looking statements safe harbor and in Thursday's earnings press release and our most recent form 10Q, form 10K and other SEC filings under the captions, cautionary statement regarding forward looking statements and forward looking statements safe harbor. We assume no obligation to update statements made on today's call. Throughout this presentation, we will refer to periods being presented as this quarter or the quarter or this fiscal year or the fiscal year, which refer to the three month or 12 month periods ended September 30th, 2024 respectively. Likewise, when we refer to the prior year quarter or prior year, we are referring to the comparable prior three month or 12 months period ended September 30th, 2023 respectively. During this presentation, we will also talk about some non-GAAP financial measures, reconciliations and explanations of the non-GAAP measures we will address today are included in the earnings press release. Our presentation of financial amounts and related items including growth rates, margins and trend metrics are rounded or based upon rounded amounts. For purposes of this call and all amounts percentages and related items presented are approximations accordingly. For your convenience, our prepared remarks for today's call are available in the investor center of our website, .geegroop.com. Now on to today's prepared remarks. In fiscal 2024, we encountered and continue to face very difficult and challenging conditions in the hiring environment for our staffing services and human resources solutions, stemming from macro economic uncertainty, recession fears, interest rate volatility and inflation leading to a less than robust hiring environment and slowdown in the labor market, which resulted in fewer job orders and lower revenue. These conditions have produced a near universal cooling effect on businesses use of contingent labor and the hiring of full-time personnel. As a brief reminder, the demand environment for our services as well as our industry peers began to soften in the latter part of calendar 2023, following a robust hiring of both contract labor and permanent employees in the calendar year 2021 and 2022, much of which was attributable to a post COVID-19 bounce. Since then, many client initiatives such as IT projects, backfilling of open jobs and corporate expansion activities requiring additional labor in general have been put on hold. Instead, many businesses who we serve have implemented and proceeded with layoffs and hiring freezes. These conditions persisted during the 2024 fiscal year and have continued to negatively impact job orders for both temporary help and direct hire replacements. Thus our financial results for the 2024 fiscal fourth quarter and full year ended September 30th, 2024 have been negatively impacted by these conditions. GE Group's consolidated revenues were 28.3 million for the 2024 fiscal fourth quarter and 116.5 million for the fiscal year ended September 30th, 2024. Gross profits and gross margins were 9.5 million and .7% respectively for the quarter and 37.6 million and .3% respectively for the fiscal year. Consolidated non-GAAP adjusted EBITDA was negative 1 million for the quarter and negative 2.3 million for the fiscal year. We reported a net loss of 2.3 million or 2 cents per diluted share for the quarter and a net loss of 24.1 million or 22 cents negative per diluted share for the fiscal year. In order to improve our financial results, we are taking aggressive actions both short term and long term. As recently announced, we are taking this opportunity to ramp up our M&A activities at the same time for streamlining our operations. We have now executed on substantially all the estimated 3 million in annual reduction in SG&A costs that we announced earlier and continue to tightly manage costs. In addition, we are exploring various options to streamline our business and further reduce costs. Additionally, we intend to begin to migrate and integrate further our remaining legacy front office and back office systems onto singular cloud-based platforms starting in 2025. We have the resource to complete this process to over a period of 12 to 18 months once commenced and anticipate we will further achieve economies of scale and be positioned to accelerate and integrate future creative acquisitions more efficiently. In addition to these near term initiatives, we are closely working with our frontline leaders in the field across all of our verticals to help them continue to aggressively pursue new business as well as opportunities to grow and expand existing client revenues. We are seeing some positive results. When an anticipated recovery does occur in the future, I am very confident that we are positioned to meet the increased demand from existing customers and win new business. We successfully did this following the COVID-19 pandemic and severe downturn in 2020. We generated significant growth in 2021, 2022, and the first part of 2023 prior to the current downturn and were profitable in all three of those years. As a matter of fact, 2022 was one of our best years ever. We can do it again and are laying the foundation to do so. I am also happy to report that we are now well underway formulating and executing on our recently enhanced strategic plans, which include making prudent investments to grow both organically and through mergers and acquisitions. At the same time, rest assured that we will always manage our business prudently, maintaining a solid cash position with available attractive financing. With regard to M&A, we have identified several potential strategic acquisition targets and expect to complete accretive transactions early in the calendar year 2025. As you know, we paused share repurchases on December 31st, 2023, having repurchased just over 5% of our outstanding shares as of the beginning of the program. Share repurchases always will be considered as an alternative component of our capital allocation strategy and a bonafide alternative use of excess capital in the future, if and when considered prudent based upon all of the facts and circumstances. Before I turn it over to Kim, I wanna reassure everyone that we fully intend to successfully manage through the aforementioned challenges and restore growth and profitability as quickly as possible. GE Group has a strong balance sheet with substantial liquidity in the form of cash and borrowing capacity. The company is well positioned to grow internally and be acquisitive. We also continue to believe that our stock is undervalued and especially so based upon recent trading at levels very near and even slightly below tangible book value. Also, only a relatively small portion of our float is actually trading at these levels, further evidence that there is a good opportunity for upward movement in the share price once we are able to operate again in economic and labor conditions that are more conducive to our business. The management team and our board of directors are working collectively and diligently to deliver strong financial results which will drive an increase in shareholder value. Finally, I wish to thank our wonderful dedicated employees and associates. They work extremely hard every day to ensure that our clients get the very best service. They are a key factor in our prior achievements and the most important driver of our company's future success. At this time, I'll turn the call over to our Senior Vice President and Chief Financial Officer, Kim Thorpe, who will further elaborate on our fiscal 2024 annual and fourth quarter results. Kim.

speaker
Kim Thorpe
Senior Vice President and Chief Financial Officer

Thank you, Derek, and good morning everyone and happy holidays. As Derek reported, consolidated revenues for the 2024 fiscal year and the fourth quarter were $116.5 million and $28.3 million, down 24% and 17% respectively from the comparable prior year periods. Contract staffing services revenues for the fiscal year and quarter were $104.3 million and $25 million, down 22% and 19% respectively from the comparable prior year periods. Professional contract services revenue for the fiscal year, which represents 91% of all contract services revenue and 80% of total revenues, decreased $25.3 million or 21% as compared with the prior year. Professional contract services revenue for the quarter also represented 91% of all contract services revenue and 80% of total revenue and decreased $4.9 million or 18% as compared with the prior year quarter. Industrial contract services revenue for the fiscal year, which represents 9% of all contract services revenue and 8% of total revenues decreased $3.5 million or 27% as compared with the prior fiscal year. Industrial contract services revenues for the quarter represented 9% of all contract services revenue and 8% of total revenue and decreased $800,000 or 27% as compared with the prior year quarter. Direct hire revenues for the fiscal year were $12.2 million, down 37% as compared with the prior year and were $3.4 million for the quarter down 5% as compared with the prior year quarter. As Derek commented, our top line performance was directly impacted by the difficult economic and labor market conditions facing us and the entire industry. Gross profit for the fiscal year was $37.6 million, down 29% as compared with the prior year. Gross profit for the quarter was $9.5 million, down 18% as compared with the prior year quarter. Our overall gross margins were .3% and .7% for the fiscal year and comparable prior fiscal year respectively. Consolidated gross margins were .7% and .9% for the quarter and comparable prior year quarter respectively. The decreases in gross profit and gross margins are mainly attributable to the decline in volume and mix of direct hire revenues, which have 100% gross margin relative to total revenue. Lower numbers of job orders and tight labor markets on the contract services side also contributed, resulting in more competitive conditions and downward pressure on bill rates and spreads accordingly. Our professional contract services gross margin was .3% for the fiscal year as compared with .1% for the prior fiscal year, a decrease of 80 basis points. The gross margin for professional contract services was .5% for the quarter compared with .2% for the comparable prior year quarter, a decrease of 170 basis points. The decrease in professional contract staffing services gross margins is due in part to increases in contractor pay and other employment costs associated with the recent rise in inflation in combination with more competition for orders and candidates, again, resulting in overall net spread compression. Our industrial contract services gross margin for the year was .8% compared with .5% in the prior year, which was a decrease of 70 basis points. The gross margin for industrial contract services was .6% for the quarter compared with .5% for the prior year quarter, an increase of 10 basis points. In addition to fewer job orders, we continue to experience challenges with our industrial business, including sourcing and recruiting qualified candidates, as well as increased competition, resulting in overall net spread compression experience. Selling, general and administrative expenses or SG&A for the fiscal year were $41.5 million, down 13% compared with the prior fiscal year. SG&A for the quarter was $10.7 million, down 5% as compared with the prior year quarter. The ratios of SG&A to revenues were .7% for the fiscal year compared with .2% for the prior year and were .9% for the quarter compared with 33% for the prior year quarter. The increases in SGA as percentage of revenues during the fiscal 2024 year and fourth quarter were primarily and mainly attributable to declines in revenues in relation to the level of fixed SG&A expenses, including fixed personnel related expenses, occupancy costs, job boards, and applicable tracking systems and due to the presence of certain -cash-in or non-operational and other non-recurring expenses. I also wish to inform you all that as a result of the company's performance in fiscal 2024, senior management did not earn and has not or will not in the future be paid any incentive compensation for that year under the company's annual incentive compensation program. As a matter of fact, some of the performance-based equity awards previously granted to the senior management team members were clawed back under the workings of the company's annual incentive compensation plan based upon the fiscal 2024 performance. A key aspect of our plans to streamline operations that Derek spoke of in his opening remarks is to migrate and integrate our remaining legacy front and back office systems onto cloud-based platforms. And that means consolidation of some of these systems. The company has the financial means to do this and expects to commence this task in early 2025. We anticipate financial and operational returns, operational returns in terms of providing the means to improve our ability to generate organic growth and to accelerate and integrate future and creative acquisitions more efficiently and achieve economies of scale more rapidly. We reported a net loss for the fiscal year of $24.1 million or negative 22 cents per diluted share as compared with net income of $9.4 million or eight cents per diluted share for the prior year. Our net loss for the quarter with $2.3 million or negative two cents per diluted share compared with net income of $200,000 or nil zero per diluted share for the prior year quarter. Our adjusted net loss, which is a non-GAAP financial measure for the fiscal year was a negative $7.6 million, down $18.7 million as compared with adjusted net income of $11.1 million for the prior fiscal year. Our adjusted net loss for the quarter was negative 2.1 million, down 33.2 million, excuse me, as compared with the adjusted net income of 1.1 million for the prior year quarter. The main drivers of these declines in net income and loss for the quarter and the fiscal year were, I'm sorry, for the fiscal year where the $28.5 million in non-cash impairment charges taken in the June quarter and the declines in job orders and placements result in lower recurring revenues as we've discussed, as well as the reversal of evaluation allowance of our deferred tax assets in the prior year. EBITDA is a non-GAAP financial measure for the fiscal year was negative $4 million, down $9.3 million as compared with $5.3 million positive for the prior year. EBITDA for the quarter was negative $1.2 million, down $1.5 million as compared with positive $300,000 for the prior year. Justed EBITDA also is a non-GAAP measure and for the fiscal year was negative $2.3 million, down $9.3 million as compared with $7 million for the prior year. Adjusted EBITDA for the quarter was a negative $1 million, down $2.2 million as compared with $1.2 million of adjusted EBITDA in the prior year quarter. Again, the main drivers for the declines in non-GAAP EBITDA and non-GAAP adjusted EBITDA for the quarter are the declines in job orders and placements resulting in lower revenues as we've discussed. Our current or operate, I'm sorry, our current or working capital ratio as of September 30, 2024 was 3.8 to one, up from 3.6 to one as of September 30, 2023. The company reported $200,000 and $5.9 million in cash flow from operations for the fiscal years ended September 30, 2024 and 2023 respectively. Our liquidity position at September 30, 2024 remains strong with $20.8 million in cash, an undrawn ABL credit facility with availability of $8.1 million, net working capital of $26.1 million and no outstanding debt. Our net book value per share and net tangible book value per share were 77 cents and 34 cents respectively as of September 30, 2024. Our net book value per share and net tangible book value per share were 96 cents and 35 cents respectively as of September 30, 2023. The decrease in net book value per share in particular was the result of the non-cash impairment charges taken in the third quarter into June 30, 2024. These had no effect on our cash position, tangible assets, net working capital or net tangible book value. In conclusion, while we're obviously disappointed with our results and remain somewhat cautious in our near term outlook, we do remain optimistic about and are preparing for the long term. Our management team and field leadership are experienced in managing through difficult times such as the business disruption attributable to COVID and previous cyclical downturns affecting the labor markets. Collectively, we have demonstrated that our company can generate earnings consistently under more favorable economic conditions and a more conducive demand environment for the staffing industry. Before I turn it back over to Derek, please note that reconciliations of G Group's non-GAAP financial measures discussed today with their GAAP counterparts can be found in supplemental schedules included in our earnings press release. Now I'll turn the call back over

speaker
Unknown
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to Derek.

speaker
Derek Duan
Chairman and Chief Executive Officer

Thank you, Kim. Despite some economic headwinds in staffing industry specific challenges, impacting the demand for our services, we are aggressively managing our business and taking steps to increase revenue and reduce expenses to mitigate losses and restore profitability. What we hope to take away from our remarks today, our earnings release and from our strategic announcement last quarter is that we are moving aggressively, not only to prepare for a more conducive and growth oriented recovery in the labor market, but also to restore growth sooner by executing on both organic and M&A growth plans and initiatives. We will continue to work hard for the benefit of our shareholders, including consistently evaluating strategic uses of GE Group's capital to maximize shareholder returns. Before we pause to take your questions, I wanna again say a specific thank you to all our wonderful people for their professionalism, hard work and dedication. Now Kim and I would be happy to take questions. Please ask just one question and rejoin the queue with a follow-up as needed. If there's time, we'll come back to you for additional questions.

speaker
Unknown
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So the first question that

speaker
Derek Duan
Chairman and Chief Executive Officer

we have is, at what price would you start buying back stock?

speaker
Unknown
Unknown

We

speaker
Derek Duan
Chairman and Chief Executive Officer

are approaching net

speaker
Unknown
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cash value on the company. So the answer

speaker
Derek Duan
Chairman and Chief Executive Officer

to that

speaker
Unknown
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is

speaker
Derek Duan
Chairman and Chief Executive Officer

we constantly evaluate alternative uses of our capital and we're constantly evaluating the question is very relevant at these levels of our trading. The comment was you could be buying cash back at a discount and it's kind of interesting. We're trading at our cash level right now on a market cap basis. The board of directors and senior management have had discussions regarding capital allocation and my response to that is stay tuned. I think that we will move forward as appropriate and do our capital allocation. We have enough cash and liquidity to do a lot. We do wanna protect our balance sheet as well as we get out of these rough times and we anticipate a more favorable economic environment for our business going forward. Political climate's better for us in terms of the labor laws and rules and we look forward to restoring profitability. So the buyback is definitely something we consider and stay tuned regarding it and our M&A activity and hopefully restoration of profitability in the near term. Another question is the company has grown in size over the years since 2015. Quite frankly, in 2015 when we took over the company, the company was ready to be delisted, had heavy debt, was losing money. We turned the corner, had several great years of profitability, made strategic acquisitions, built the company up and performed quite well over a period of years. We ran into a rough spot during COVID. We were able to blast through COVID and come out of that pretty good. I think we're kind of in the same situation now and are looking for the same type of recovery post-deal. The question too is what happened to results, industry versus your results? We were geared, we had about 18%, 13 to 18% PERM in that range. We had a PERM year in 2022 that was a record. Permanent placements, the first part of our staffing business that would get hit when there's a hiring freeze or a downturn or perceived economic weakness in our economy. Also project work would be put on hold for fear of the unknown. And there's been a lot of pauses in continuing IT projects, engaging in new ones and so forth. We're starting to see that change and we're very optimistic over a period of months that we will get back to where we were before. Why is the company less profitable, as I said, during COVID versus now? The difference is during COVID, that was a force that was layered upon a good economy and business continued mostly remote as we had almost 100% remote workers at that time. And in particular, the IT business was very robust with projects that had started and continued because that could be done remotely. And the PERM business was pretty solid. Despite that, they were PERM hires and putting them remote. So it was an interesting dynamic and we flew out of that 2020 malaise of COVID into 2021 and 2022 with very good years. And the first part of 2023 was outstanding relative, but we started to see that weakness as we said earlier in the middle ladder part of 2023 that's continued into 2024. Optimism for 2025 is out there. Industry leaders feel that way. And we share that sentiment. It'll be a gradual process, but we're very excited about moving forward. But we will also adjust our income statement based on the current revenue to restore profitability. And of course, look for new business, new business from existing customers, new clients, and of course make strategic acquisitions and then re-examine our capital allocation strategy. Another question, Kim, this one's for you. What is the quarterly annual revenue level to achieve break-even results? What is the annual revenue level needed to generate five to 10 million in EBITDA as you were not too long ago? That's an outstanding question and something we look at regularly. Kim, go ahead. Yeah,

speaker
Kim Thorpe
Senior Vice President and Chief Financial Officer

we're very close right underneath the level that I would call break-even, as you can tell from the numbers. If you focus on the adjusted EBITDA number that we quoted for the quarter, you could just about tune everything else from there. Now, and that's before we do anything else, including all the strategic things that we're in process of doing with systems and so forth to improve profitability and to improve throughput on sales. One of the things we didn't get into in detail on the call is one of the reasons we're taking this hiatus and spending investment money into our systems is because it will help us share orders across all our brands, which now we're having to do more or less through referral the old-fashioned way. With the systems we have teed up, which are very affordable, it's an excellent investment for us to now share orders across brands, and we're very bullish on that. Let me also say that as a rule of thumb, you can go back to 2018, 2021, 2022, and those are the levels that you would see where we're anywhere from $150 million up in revenue, we're beginning to generate high single digit EBITDA numbers again, and then, of course, we want to grow beyond that, and the icing on the cake in our view to get beyond that is to focus both on organic and M&A, which Derek mentioned. So that, as a rule of thumb, I think if you look at our 2018 year, our 2019 year, 2021 and 2022, those are good benchmarks to look at to figure out profitability of the business. Let me say one more thing, talking about the pandemic and the recovery from the pandemic and so on. 2020 was not only a pandemic year. For us, it was a huge deleveraging event that occurred in June of 2020. We took out all our subordinated debt and all of our preferred, and we basically cleaned up our balance sheet a lot and for a little bit of money, we took out about $47 million in subordinated debt for about five million in cash and 1.8 million shares of stock. So that was a hallmark. The following year, we took out senior debt, and the senior debt really was what was choking us. We took the senior debt out, and to do that, we had to do large offering, and the large offering did cause dilution, but we made the strategic decision and the tactical decision that it was better to take the dilution and grow from there than to continue in a downward spiral with debt lightning. So in 2020 and 2021, the result was we took out over $120 million in debt, and I'm throwing the PPP money in there. We took out $120 million in debt, and since then, we've built up $20 million in cash, free cash. So you can't look at 21, 22, and 23 and say, oh, well, you just had a short period of profitability. No, we rebuilt and restructured the company in 2020 to be profitable. We are experiencing a temporary downturn in profitability right now. We proved out of COVID that we can produce and be profitable. When this recovery happens, I'm fairly confident. In fact, I'm very confident we can do it again. Thank

speaker
Derek Duan
Chairman and Chief Executive Officer

you, Kim. That leads into the next question, which is right on target. Can you speak to the current national unemployment rate which suggests a tight labor market versus the performance of -O-B in the past year, which suggests a loose market? Is this a result of the markets that job operates in or are there other factors? So the employment statistics that the BLS puts out are interesting. First of all, as you know, they've been adjusted downward several times in each quarter that they've been announced. Also, the job gains that have been announced have been primarily in government assisted jobs, hospitality, and some what we call lower end type jobs. Our business does not benefit from that. In fact, IT is huge for us and projects have been put on hold due to economic uncertainty and accounting and finance, which is our next largest segment. Also, there's been hesitancy in hiring there, particularly in the full-time side. So there's a big discrepancy in how the staffing industry operates at what I call the higher end professional segments versus the jobs that are being added mostly in the lower end segments. Interestingly, the industrial sector of staffing took a hit as well. So it's a dynamic that you have to digest further when you get a labor report from the BLS, you really have to look into it and how it impacts the staffing industry as a whole and then what vertical you're in a segment. Healthcare took a hit too pretty big. Now, the good news is we think we've hit the bottom of the cycle with respect to contingent labor employment and direct hire employment. And we see a gradual increase moving forward. On top of that, we are taking aggressive action in any event to streamline our cost structure and run off the existing revenue that we have. Someone asked, at what point would we be break even or profitable? That analysis is ongoing and we're pretty hopeful that it'll be sooner versus later. In any event, we're prepared for a robust recovery. I had another staffing company in 08, when we took a hit about one third of our revenue, we were heavily IT at that point as well as accounting and finance. Took a hit, about one third of our revenue went down in 08 during the Great Recession, started to see flatness from that downturn in 09 and then an unbelievable recovery in 2010. We think we're in a similar pattern now. And that was the most prolonged downturn in the whole industry for years, 80, 81, 90, 91, 2000, 2001, and then 08, 09 with recovery in 2010. That's the cycle of staffing. I believe that we're well positioned here to get upward movement in profitability and also be very prudent in how we use our cash. Those things are something that we do, we're not leveraged at all and we're poised to really take off. Can you comment on demand trends you're seeing toward the end of the fiscal Q1 and into fiscal 25 by end market? Has there been any change in the environment? That's another great question. So the environment for IT seems to be perking upward, have pretty good per month in December. It looks good and it's better than the prior months. So November was an interesting dynamic. Most of the workers took off the whole week of Thanksgiving instead of the two days or even three days of that week, most took the whole week off. So there's a lot going on in the labor market within corporate America and also in the temp sector. But again, we're seeing the activity pick up again in December, the first quarter of, which is our actual second quarter fiscally, which would end March 31, is not our most robust quarter typically. However, the hiring starts hard in February and then it picks up, it runs hard through the spring, into the summer and is usually strong in the fall as well. So we're highly optimistic, quite frankly, and we're working really hard to get back to profitability. I mean, that's the key focus right now of all. We're not used to and don't like running at the level we're at now. So we're gonna fix that. The temp penetration, this is another good observation. The temp penetration rate is currently around 1.69. Historically, it has averaged around 1.9 and the last time it came to that was 08, 09. So that validates what I just said. That was a great observation and we believe it'll pick back up. In terms of acquisitions, are you looking at expanding areas like IT where you are already a player or bolt on acquisitions to different specialties? The answer on that one is both. There's some other verticals that will benefit us. And here's the other thing. Prices for deals and structure of deals are much better now. After staffing companies took a hit, people are becoming more realistic on pricing and structure of the deal. So we'll be very opportunistic in that regard and we're trying to find deals and we'll do deals that not only bring their business to the table, but that would benefit us. For example, if we could get an offshore recruiting model or lower SG&A, that would be very helpful so we can compete more effectively on high volume accounts on what we call managed service provider or VMS accounts, vendor management systems. Most of the Fortune 500 have those programs in place. I'd say the Fortune 1000 actually. So that's another area that we don't typically go after very hard, that we will if we get the recruiting mechanism in place. And one way to do that is through an acquisition that has an existing recruiting offshore model going. That's been successful, that's proven too. How is AI affecting the sectors you operate in? Either in new jobs or jobs lost. Again, we think AI is a benefit to our industry. It streamlines recruiting. We have AI in some of our tools that we use. It's becoming more prevalent as a tool in our industry. And is it eliminating positions that we would normally fill? Clearly low end positions can be replaced by AI. AI will benefit the high end IT business. And we have a focus to staff jobs that require AI capability and AI knowledge. So we're big fans of AI. We think AI will actually allow us to move quicker on placements, find the best candidates and create jobs, but high end jobs. And it'll replace menial task oriented jobs. So that's our view on AI. Let's see.

speaker
Kim Thorpe
Senior Vice President and Chief Financial Officer

Derrick, can I go back and pick up one I think we skipped over?

speaker
Derek Duan
Chairman and Chief Executive Officer

Of course.

speaker
Kim Thorpe
Senior Vice President and Chief Financial Officer

Yeah. There was a question by one of our good investors who we talked with occasionally about our revenues having declined in the 20% range this year while the industry was down 10 to 15%. Therefore, are we losing market share? How does it get resolved? We're a large company in the big pond of small staffing firms, but there are several companies that are larger than we are. They tend to have more large client business than we do. We have our fair share, but the preponderance of our business is SME, small, medium enterprise type business. And the 10 or 15% that the questioner's referencing is probably more of an average. We're a little higher than average because we have a preponderance of smaller businesses, smaller businesses, being a higher proportion tend to take the hits more at a down economy. How does it get resolved? It gets resolved with a rising economy and a recovery. And we will be right back in business, we believe when that happens.

speaker
Unknown
Unknown

Let me

speaker
Derek Duan
Chairman and Chief Executive Officer

add that in the peer group, there's some really good companies in the peer group, larger, much larger than us, that are down 20% plus. And I have a list of those. I'm not gonna go through them now. And I don't wanna say misery loves company because we don't like that. But these are blue chip staffing companies. And they're taking aggressive actions as well on their SG&A to restore profitability at the levels that they're used to. So we look at those hard. We also look at the international firms to see if the US segment's taking a hit. That seems to be the trend on the large firms that are global as well. So typically, IT has been immune from downturns in the staffing industry. This year, you saw a lot of IT layoffs at Cisco and Facebook and Google and Amazon and some others, plus corporate America as well. So that's just something that's pretty new actually to the industry. And that's on the wane and the recovery, on project work and so forth, starting to move forward. We're starting to see that. So we're very optimistic, but not complacent. I think that's very important. Complacency breeds mediocrity, and that's not something that's in our vocabulary or plans. We need to move forward and deliver the results that you should expect and want. So I think we're all geared up for that. I think the activity on the M&A and capital allocation front will benefit us greatly, both existing operations and to enter new markets, possibly new verticals too. Those are the things that we're doing. And I think you'll be pleased, hopefully in our next call that we've made great progress here. So, Kevin, do you see any other questions that we need to address?

speaker
Kim Thorpe
Senior Vice President and Chief Financial Officer

Yes, there's a new question just popping up. Can you talk a bit about client retention rates? I can speak to this. We track clients and plant retention and Derek and I get regular reports on all clients that generate $100,000 a month or more. And on the basis of that report and on the basis of other intelligence from our businesses, we have not lost any large clients. It rather our issue is more with clients reacting to the current economy and cutting back orders as we discussed. So our client retention is very good. We're not, we haven't lost any major accounts recently or that I can recall throughout 2024 for that matter.

speaker
Unknown
Unknown

Okay, good. So

speaker
Derek Duan
Chairman and Chief Executive Officer

that pretty much concludes covering the questions that we have for today. And I can say everyone happy holidays to you. And please enjoy that period of time and note and rest assured that we will work hard for all of our shareholders. And thank you so much for getting on today in your investment and interest in our company. That concludes our call for today. Thank you.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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