6/2/2026

speaker
Deb
Chief Executive Officer

Good morning, everyone, and thank you for joining us today for GBG's FY26 results. Whilst we will focus on our results for the last year, we're also going to take the opportunity to set out our mid-term guidance and the reasons why we have confidence in delivering it. FY26 was a significant year for GBG, one where the strategic choices we've made over the past couple of years have been paying off. The results we're sharing today demonstrate the quality and resilience of what we've built. David will shortly take you through the financials But I want to start by grounding you in what GBG is and why we believe the opportunity ahead of us is more compelling than it has ever been. Our purpose is simple. We're enabling safe and rewarding digital lives for genuine people everywhere. That's the mission that drives what we do today and what we will do tomorrow. And in terms of what we actually deliver, GBG is the AI trust intelligence platform. We take billions of interactions across people, places and businesses. and we turn those into the signals that help our customers make better and faster decisions. Those decisions happen in milliseconds on a huge scale. Every time someone opens a new bank account, makes an e-commerce transaction, or verifies their identity online, we are there. You can see a selection of our customers on screen. Microsoft, Oracle, Santander, Nike, FedEx, Costco. Those aren't just well-known logos. Their business is operating at massive global scale in highly regulated environments where trust is non-negotiable. The fact they choose GBG tells you something important about the quality and reliability of what we deliver. This slide is also testament to how much we've simplified the business over the past two years and we now move forwards with consolidated and integrated positioning. The market we operate in has never been more important or more dynamic. The structural tailwinds for GBG have been building for years. The explosion of fraud, accelerating digitalisation, rising regulatory pressure, and consumers like you and me who expect frictionless experiences without compromising on safety. None of that is new, and these tailwinds support all pillars of our business. But what has dramatically changed is the role AI is now playing, and not just on our side of the equation when it comes to identity fraud. AI is making fraud accessible to anyone. The tools to commit sophisticated fraud, which once required significant technical expertise, are now widely available. The numbers on this slide tell that story clearly. Synthetic fraud losses are projected to reach $23 billion by 2030. Deepfake fraud losses, $40 billion by 2027. These are enormous figures and they're growing fast. Our customers are already dealing with these consequences. Document spoofing, deep fakes, synthetic identity fraud, account takeover. These aren't future threats. These are live, active challenges that our customers are coming to us to solve right now. But what's equally important is what's coming next. Deep fakes have increased by 3,000% in the last five years. Can you imagine what that looks like in five more? We're quickly approaching a world where humans are a minority online. where bots, agents and AI systems outnumber real people like us in digital interactions. And agentic commerce, where AI acts autonomously on behalf of customers, creates a whole new frontier of trust challenges that the industry is only beginning to grapple with. This is why what GBG does to detect and prevent identity fraud matters so much and is so relevant. The harder this problem gets, the more our customers need a partner who can stay ahead of it and a platform that that can adapt to new challenges and that is exactly what we are building. I want to now turn to what we said we would do and what we actually delivered in FY26. At the start of the second half we set out five clear priorities and I'm pleased to report we delivered on every single one of them. On our financial guidance in November we reiterated our full year financial guidance. We said we would deliver revenue growth of around 3%, which needed H2 to accelerate to mid-single digit, and we said we would deliver operating profit of £67.5 million. Against this, we delivered revenue growth of 3.2%. Our core segment indeed accelerated to 5.7% in the second half, and we met our £67.5 million profit target precisely. On the Americas, we said we'd return the business to growth, which we did in Q4. A meaningful milestone and a reflection of the significant work the team has done to stabilise and reposition that business. On GBG Go, we talked about a strong pipeline. We said we'd execute it and we said we'd also deliver new AI capabilities into the platform. In our first half results, you heard me speak about achieving 18 wins. We closed the year at more than 100. And those new logos included a standout new win with Uber. On driving the way we operate, we have now transitioned to a global functional operating model, and that is supporting the pace of execution by ensuring we focus on our biggest opportunities. The structural work here is done, and we're starting to see the benefits flow through, such as our innovation lab, where we've been focused on building for the threats and opportunities our customers will face, not today, but in the next two to three years. And on capital allocation, we returned 56 million pounds to shareholders in FY26, demonstrating our commitment to disciplined deployment of our free cash. Five priorities, five green ticks. And that should give you all confidence as we look ahead to FY27 and beyond. David will expand on the top and the bottom rows, but I want to go a little deeper on Americas and Go. So let's start with the Americas. Twelve months ago, we were clear-eyed about the challenges we faced in this market. We had work to do on leadership, on sales productivity, on how we were going to market, but we committed to fixing it. And what you're seeing on this slide is the tangible evidence that the progress we've seen in the second half has continued to build on the proof points we shared with you in the first half. Firstly, on leadership. We now have an embedded, stable team in place, one that's fully bought in, and that's showing up in our engagement scores, which are now in the top quartile, and interestingly, ahead of our group average. You cannot build a high-performing business without the right people, and we now have them. Second, sales productivity. New business was up three times year on year. And activation is now 50% faster than it was. These aren't incremental improvements. They reflect a fundamentally more effective go-to-market operation. Thirdly, we've evolved the commercial model. We successfully introduced minimum commitments at the point of renewal on what were previously pay-as-you-go agreements, improving our revenue visibility. And a significant chunk of new business was also pre-committed, which is a meaningful indicator of the quality of the pipeline we're building. On operating model, we update you at the half year that we brought together our America's identity and location sales teams under common leadership to drive brand and cultural alignment. And you can see again just how that looks. That's a shot from Times Square where today we're hosting our largest ever customer event in New York with over 300 registered customers. The result of all this, the America's return to growth in Q4. The result of structural improvements that give us confidence in the long-term trajectory of our business there. One of the reasons for that confidence is a strategic partnership with Equifax, which we concluded in March and recently announced publicly. GBG and Equifax have been working together for over 10 years, but this agreement expands that relationship to a new level. So what does it actually mean for us? Firstly, differentiation in the US. Our partnership unlocks broad access for GBG to Equifax's proprietary data. data that creates a real durable competitive advantage in the world's largest identity fraud market. Second, hardened fraud defenses. By building signals from Equifax's data and combining it with our platform, we can build significantly stronger defenses against some of the fastest growing types of fraud. Third, mutual data integration. Our location capabilities will be integrated into Equifax's US platform in 2026, with global expansion following in 2027. This is a two-way relationship. We're not just buying Equifax's data. We're a partner contributing our differentiated capability to them. And fourth, access to new verticals. This partnership opens doors for both organisations to enter large addressable markets where they've not historically enjoyed a strong foothold. For us at GBG, that means access to public sector. For Equifax, that means access to gaming. Those two alone represent a significant incremental growth opportunity. There are benefits of this agreement outside of the U.S., but my excitement is centered on what it means for our business in America and our customers in America. We're actively pursuing more partnerships of this type because we know that they are a force multiplier for us. Next, GBG Go, where I'm genuinely excited about what we're building and the momentum we're seeing. GBG Go is our AI-powered adaptive identity platform, and the core thesis behind it is simple. The fraud and identity landscape is evolving too fast for static, point-based solutions. Our customers need a platform that keeps pace with the threats they face, one that adapts continuously, builds intelligence over time, and meets their needs as they evolve. And that's what Go delivers for them. The flywheel works like this. We win new logos by offering a platform that's more capable and more flexible than anything else. As customers embed Go into their operation, it builds advocacy because it works and because it keeps getting better. That advocacy unlocks cross-sell opportunities, which drives NRR. And underpinning all of this is a single global architecture that allows us to innovate rapidly and deploy for all of our customers at scale. The early results have exceeded our own expectations, with strong execution against pipelines taking us past 100 wins at the end of FY26. Our largest new customer win, as I've already said, was with Uber. a business that operates at enormous scale and has absolutely no tolerance for friction or failure in their identity fraud controls. Winning Uber on GBG Go is a strong signal of the platform's capability. We've been able to deliver a cutting-edge solution to allow them to build trust with their riders and their drivers in a way that nobody else could do, and that would not have been possible without Go. We've also driven forward the roadmap at pace in the last year, which means the products our customers are buying today will be materially more powerful 12 months from now. We remain excited about the ability to upgrade our customers. Several of our largest customers have already transitioned, while others have expressed strong interest. And whilst we've been able to retire one platform in FY26, the prize in terms of what that means for our other platform retirements remains large and in reach. GBG Go is not just a product. It's a growth engine. And what we're seeing in the market is telling us that we're on the right track. FY26 was a year of delivery. Five priorities set, five delivered. We are now in a position to capitalise on the momentum we've built, and we're going to do exactly that. We're making a targeted, one-off investment of £6 million to accelerate the Go roadmap further. This is a deliberate choice. to press our advantage at a time when the market is moving in our direction and our platform and our teams are ready to scale. The output of that investment will be faster, more trusted decisions for our customers, which ultimately drives retention, advocacy and growth. And from a financial perspective, we now expect to deliver sustained revenue growth of 7% to 9% whilst unlocking margin improvement beyond 24% in the mid-term. This new ambition reflects our confidence in the platforms in our team, and in the market opportunity we have ahead of us. With that, I'll hand you over to David to take you through the financials.

speaker
David
Chief Financial Officer

Thank you, Deb, and good morning, everyone. Thank you for joining us. I will now take you through the FY26 financial performance in a bit more detail, which I should confirm up front is in line with the April trading statement. We are pleased to report that revenue... Sorry, keeping up with the slides. We are pleased to report that revenue for the year was in line with expectations at £285 million. This represents a 3.2% increase in constant currency over the prior year. As we had expected, growth was weighted to the second half of the year and we were very pleased to see growth in H2 for our core segments of identity and location accelerate to 5.7%. Adjusted operating profit for the year was £67.5 million and we maintained our profit margin within our target range of 23% to 24%. And our earnings per share on a diluted basis increased by 9.3% to 19.1 pence. We finished the year with net debt of £80.1 million which represented a net debt to EBITDA leverage ratio of just over 1.1 times. Cash conversion of our adjusted operating profit was 87% and during the year we completed our first acquisition for three years when we acquired the data tools business in Australia. The integration of that business has gone very well and we are now already executing on the cross-sell opportunities for the integrated identity and location solution that we now offer in the region. Reflecting the Board's confidence in a long-term outlook and strategy, during FY26 we repurchased shares equivalent to approximately 8% of our equity through £45 million of share buybacks. Alongside the FY25 final dividend paid in the year, this means that total capital returned to shareholders in FY26 was £56 million, Share repurchases resumed on the 1st of April, 2026 for a further 10 million pounds extension, which was approved by the board in addition to the recommended 4.4 pence per share final dividend. Now zooming in on revenue. We achieved full year revenue growth of 3.2% in constant currency and this translated into 3.4% growth in our core segments of identity and location after excluding the impact of the revenue acquired by data tools and the drag effect of the decision to retire the compliance platform. 95% of our revenue came from the repeatable revenue types of subscription and consumption, with 56% of this being from subscriptions. And we expect this proportion to continue to increase as we drive greater upfront commitments, particularly in our Americas business. Deb has already mentioned that. NRR remained consistent at 100%, and we believe this measure is now primed for acceleration as a result of the drag effect from the compliance platform now washing through the NRR calculation, an improving picture, specifically in Americas, where the leading indicators around gross retention are now looking much more favourable, plus we expect to see the positive effects of GPG go. Now a quick review of the income statement, which is shown here on an adjusted basis. I have a separate slide coming up later on exceptional items. I've already covered revenue, so I'll skip that here, gross profit margin decreased slightly due to changes in sales mix with relatively more sales of partner solutions. Plus, we made some important investments into securing access to differentiated data, an example being the exciting new partnership with Equifax that Dev has already explained earlier. We continued to manage our operating expenses tightly, mitigating the impact of inflation and the UK higher national insurance costs. More importantly, we continued to drive efficiency in our operating model which allowed us to recycle the savings generated into further investment into technology and innovation. Driving those operating model improvements did incur exceptional costs of £1.9 million, but we are confident that investing in these changes will offer strong returns in the medium and long term as we capitalise on going to market as one fully aligned global business. The increase in adjusted operating profits together with lower finance costs, a lower effective tax rate, and as well as some of the impact of the share buyback that was executed in the year, led to the 9.3% increase in earnings per share. Let's now take a look at how each of the segments performed. Starting with identity, which accounts for 61% of group revenue, growth was 2.2% and was driven by the strong performance in EMEA and APAC, with America's improving and returning to growth in Q4. The growth of this segment, and particularly the performance in Americas, was impacted by our decision to retire the compliance platform solution, which had become non-core and expensive to maintain. Excluding the revenue drag this caused, growth for identity was 3.3% for the year, and growth in the second half was over 6%. It was great to see our relatively new KYB solution, or Know Your Business, offer offering landing so well with customers and prospects. While this is still a small part of the identity segment, we saw year-on-year growth of 600%, while also developing a very promising pipeline. We expect this to continue to be a force behind our growth through the medium term, particularly as it gains scale. As you know, the Americas business for identity was a very big focus for us during the year, and we focused on re-accelerating growth through better operational execution while retaining our strong profitability that that business has. Dev has already explained the initiatives we ran and which ultimately led to the business in America's returning to growth in Q4. With this growth also continuing so far into the new financial year too. It was particularly pleasing for us to book three times the level of new business in FY26 versus the prior year. The other big focus for identity in FY26 was the launch of GBG Goat. which only launched commercially at the start of FY26. With our initial focus, you'll remember, being only on new logos. As Dev has already explained, GBG Go is our new flagship adaptive identity verification platform, through which, in the future, all GBG customers will configure, process and monitor their identity verification transactions. Progress has exceeded my expectations, with strong demand and over 100 customer wins now achieved across a number of sectors, including fintechs and gaming, and a strong pipeline of more than 225 qualified leads. A few examples of larger enterprises now utilising GBG Go include Remitly, Revolut and Pet365. Plus, as Dev has already mentioned, we would not have been able to win the UK business of Uber without GBG Go. These are just some of the important proof points that demonstrate why after just one year after launch, we are very pleased with the progress and we feel now is the time to accelerate our plans for the platform and bring forward some of our plans, capabilities and AI-driven insights. We will do that by way of a one-off £6 million investment in FY27. This spend will almost entirely be via our existing outsourced development partners. The schedule of work has already been agreed and fully costed. and cannot spill over beyond FY27. In a moment, Dev will explain more about the benefits this investment will bring. Turning to location next, which represents almost one-third of group revenue, the story here in FY26 was continued resilient growth driven by strong demand for data quality solutions and another year of good growth from our channel partner business. This more than offset some softness from e-commerce, which was most likely due to macroeconomic weakness. That said, we were very pleased with the excellent growth for location solutions in Asia, which continued at 25% growth here in FY26. The contribution margin for location remains strong at 43%. In terms of notable customer activity, I would call out wins or upsells with Microsoft, Equifax, Oracle, and FedEx. And our final segment, Global Fraud Solutions. The contribution margin here showed a material improvement over the prior year following the strategic review we completed last year, with focus and investment diverted from GFS to our core segments of identity and location. While ARR did decline modestly due to customer churn, we did see revenue growth driven by successfully securing some important customer renewals, with some of these licenses being on a multi-year basis. Looking now at exceptional items, which split between non-cash and cash items, the decision to retire the compliance platform solution has necessitated a write-off of the associated intangible assets. These had a carrying value of £16.5 million. This was a non-cash item. Moving on to goodwill impairment, which is also a non-cash item. As required under IFRS, we conduct an impairment review of goodwill and intangible assets each year. And this year that resulted in a goodwill impairment of £73.1 million against the assets related to the America's identity business. As you will appreciate, the valuation environment today is very different than it was back in 2019 and 2021 when GBG made two large acquisitions in the US. The pressure on observable valuation data points has taken an even further step down in the last few months given the war in the Middle East and the perceived specific challenges for valuations of software companies given developments in AI. But it is important to say that this impairment charge is not a reflection of any change in the confidence held by the GBG board or management in the outlook for the Americas business, which remains strong. It is just a result of accounting assumptions. Aside from the two non-cash items, there are also other exceptional expense items totaling 8.4 million pounds. We invested £4.4 million on improvements in corporate systems and data. These investments came in exactly as planned and as previously communicated and are already delivering significant business benefit through GBG Foresight and unlocking go-to-market synergies from single CRM. You will see a short introduction to the new Foresight product later in the presentation. It really is very cool. I hope you enjoy it. Foresight would not have been possible without the investment into structuring our corporate and operational data. In addition, we spent £1.9 million on our move from AIM to the main market during the year. And as I mentioned earlier, the costs associated with the continued restructure to our new operating model totaled £1.9 million. Finishing now on our outlook for FY27, the new financial year, Dev has already mentioned our target of a high single-digit growth rate in the medium term. but I want to be specific about what we expect in FY27. We expect mid-single-digit revenue growth, reflecting a continuation of the momentum that we built in the second half of FY26, and which we have seen continue so far into the new financial year. We expect that the momentum we have carried into the new year will be further supplemented by continued improvement in the Identity Americas business, accelerating contribution from new innovations, and increasing market opportunities as customers look for ways to combat fraud and implement AI strategies. On margin, of course, this will be impacted by the £6 million investment I've already mentioned. So margins here are expected to be in the range of 21% to 22%, but these will then bounce back in FY28 to our target range of 23% to 24%. We continue to expect cash conversion to be approximately 90%. Moving on to the right hand side of this slide and how we're thinking about capital allocation in FY27, we arrived into the new year with a leverage of just over 1.1 times EBITDA and we expect we will exit the year also at around one times levered. When we think about the best way to allocate capital for the best possible returns for shareholders, first there is the dividend to pay in respect of the year just finished. We believe that the £6 million investment announced today offers the best and strongest return on capital. Better than any reasonable bolt-on we would be able to achieve with that value and better than any share buybacks or debt repayment. But we do still have additional capital to deploy over which we have some options. We've already committed and announced an incremental £10 million buyback on top of the £45 million we did last year. And we expect we still have some optionality for the remainder of the year over the excess free cash flow we will generate. With that, I will now hand back to Dev.

speaker
Deb
Chief Executive Officer

Okay, thank you, David. FY26 was about proving we could execute. FY27 is about acceleration or going faster. GBG Go is at the heart of it, but this is a broader story about a business that has done the hard structural work and is now ready to move with pace. Let me take you through how. This slide tells us the story of our journey in three steps. When I took on this role, GBG was a 2-3% growth business. Today, we are growing mid-single digit with the structural work done. We are now fully focused on delivering sustained, high single-digit growth, and we have a clear line of sight to the three things that will get us there. You will find those three things familiar. First, accelerating the Americas. We've returned to growth. It's now about pressing on. Second, innovating through GBG Go. The platform is gaining traction and we're investing to broaden our capabilities. And third, operating as one GVG, bringing our global capabilities to bear in a coordinated, efficient way that creates competitive advantage. This is a high-quality cash-generative business now with momentum. The question is no longer whether GVG can grow faster, it's how fast can it grow. We talk about belief a lot in our business, and if you would ask me the strength of my belief in accelerating growth, this slide would be a huge part of my answer. What you're looking at on this slide is two years of deliberate, consistent effort laid out half year by half year. And what I want you to notice is the progression, not just the volume of what we've done, although there is a lot, but the quality and the direction of travel. We start at the bottom. In the first half of FY25, we were laying foundations. We launched an elevator pitch that articulated who GBG is. We had our first ever company-wide hackathon focused on AI to encourage our teams to experiment with that technology. We rolled out high-performance training for our key leaders. We started using our secure and trusted position as a key selling point with customers. We drew up competitor battle cards so our sales teams knew exactly how to win head-on with competitors. And we launched GBG Trust, creating our first market-facing proprietary data asset. By the second half of FY25, those foundations were turning into real initiatives. We migrated our website to a domain that better suited our US ambitions. We had a new brand, a new purpose, a new performance framework for all of the people at GBG. We started developing Go. We launched our KYB product. And we made the decision to migrate our infrastructure to AWS, choosing a single cloud provider instead of using four. Then, in FY26, we moved into execution. We built out our data lake. We tuned our document verification product to leverage AI to beat AI. We acquired data tools in Australia. We stood up our innovation lab. We retired our first technology platform. And we started to move towards a functional operating model to keep things together and keep us focused. And in the most recent six months, you can see what all of that work has started to unlock. The launch of Foresight. Wins with FedEx. Timu. Uber. Partnership with Equifax. These aren't coincidences, they are the direct output of two years of compounding effort. That's what gives us confidence. Not that we have a good strategy, but that we've already started to prove we can execute it. And based on that forward visibility, we are now ready to stand behind mid-term guidance. I want to bring that compounding effort to life with three specific examples, because I think they really illustrate that compounding better than anything else can. So let's start with Uber. Many of you will have received an email in the last few days from Uber telling you about a new initiative to introduce a verified badge on their platform. If you scrolled further down that email, you'll have also read that in the UK, Uber works with GBG, our identity service provider. That was a pretty cool moment for all of us at GBG. As I've already said, solving Uber's challenges would not have been possible without Go. But equally, it would not have been possible without trust. whose consortium data is integral to the solution we built. Migrating our cloud to AWS has enabled us to deliver the scalability to support Uber's huge volume requirements, and our information security protocols reassured one of the world's leading B2C brands to trust us with such an important consumer-facing proposition. And the sales team that drove this opportunity were all part of the first cohort of our high-performance leadership program. where they learn about setting and delivering on ambitious goals. Now let's look at Foresight. Yes, it's our latest innovation, but it's one that would not have been possible without infrastructure decisions we've been making over the last few years, as David shared. Foresight started as a pitch that came through our first ever company-wide hackathon, where we invited our teams to pitch in a Dragon's Den format to central funding based on proofs of concept they have built leveraging AI. Our data lake, built in FY26 under the code name Alchemy, gave us the rich, structured data foundation that allowed us to apply AI across it at scale. That data lake encompasses trust, and Foresight is delivered to customers through Go. We expect Foresight will have the biggest impact on our America's business, but it's actually been worked on by our data scientists from around the world, including Australia. which is a huge benefit of a functional operating model where we can place our best talent on our biggest opportunities. Foresight is an eye-catching product. It's the kind of product that makes our customers lean forwards. But what makes it defensible is that it's built on an architectural foundation that took us two years to construct. Competitors can't just copy the output. They'd have to replicate everything underneath it first. And that's a meaningful competitive moat. And then finally, Teemu. Timu is a customer I've spoken a lot about over the last couple of years, and it's one that really illustrates the power of operating as one business. Our relationship with Timu started by enabling their global e-commerce operation outside of China, successfully demonstrating a lift in address quality over competitors like Google. That relationship has grown into supporting them in 27 markets worldwide, including the US, in terms of their fulfillment. But what's really exciting is how in the second half, or since the second half, we're now also providing age assurance for them across 34 markets. This win would not have been possible without the work to tune our document verification solution to be able to deliver more than 50,000 document checks per day, delivering strong AI fraud detection alongside record response times and the highest transactions per second that solution has ever delivered. Expansion of the relationship has also been supported by our privacy team, who it turns out are one of our best sales teams. They've partnered with Timu to help them navigate local regulatory challenges in markets they weren't familiar with. And a team effort across identity and location go-to-market teams in the UK and in Asia. Timu is a proof point for what a unified go-to-market can unlock. And as we scale this model, I expect to see more wins of exactly this type. Larger, more complex, and more valuable. As you can see from the three examples I've shared, no single piece of work gets us there. It's a combination of the building blocks. And that combination has taken two years of disciplined investment to put in place but is now delivering dividends. The second part of my answer to why are you confident that growth can accelerate or will accelerate to high single digits will be to point to the parts of GBG that are already demonstrating that they are able to grow at a much faster rate than the group average. Wins similar to Timu are driving high double-digit growth in our Asia e-commerce business. Our global gaming practice continues to grow ahead of group average, fueled in 26 by expansion in the US as it deregulates. Revenues for the highly differentiated GBG Trust solution doubled in FY26 in Australia. Our location businesses in ANZ and Americas grew at double-digits. The business we acquired in New Zealand in 2021, known then as CloudCheck, now as GBG New Zealand, posted more than 35% growth last year. International data had another strong year in EMEA, where we expanded our relationships with key global customers and supported others become global. And KYB was our fastest growing product, with 30 new customers signed and growth in triple digits. KYB has also started FY27 particularly strongly. So when we talk about accelerating the top line to high single digits, we're already seeing at least that in the areas we've been placing additional focus on. And lastly, the third reason I'm confident in our ability to accelerate growth further is innovation. I'm sure, I hope, I'm sure you've detected that the pace of innovation has picked up since the last time I spoke to you in November. We have some rock stars in GBG driving forward our innovation agendas. Before I outline our plans for the investment that David and I have shared, it's probably an appropriate time for them to share more with you about what we've already delivered and why we are so excited about what's ahead. With that, I'd like to hand you over to Gus Tomlinson, our Chief Product and Technology Officer, for a short video that will outline the foundations that we've built, which will support our long runway of innovation, the progress we're making on GBG Go, our latest innovation, Foresight, and how GBG has already entered the agentic era.

speaker
Gus Tomlinson
Chief Product and Technology Officer

Apologies for not joining in person. I'm in New York this week hosting 300 of our top customers and partners at our Art Unlocked event. As Deb mentioned, the pace of innovation coming out of our product and technology teams has stepped up dramatically, a reflection of the talent we've developed and brought in, the technology foundations we've laid, and now in the way that we're scaling AI across our organization. Gonzalo and Kartik will bring much of that to life as they trail both Foresight and GBG agents. But before they do, I want to set context of three foundational investments that we have made over the past 24 months. Together, they're what is driving our pace today. So first of all, GBG Fabric. Fabric is our engineering foundation, a single secure AWS native platform on which every new GBG product is built and run. Before Fabric, every team built infrastructure differently on different clouds with no shared standards. Fabric eliminates that entirely. Teams get a compliant, production-ready environment in hours with security, observability, and compliance built in by default. The result is that our engineers focus entirely on building products, and in a world where AI can multiply individual developer output by three, four, or five times, this is the platform foundation that ensures those gains compound across the organization rather than getting lost in the complexity of infrastructure. This is absolutely critical for our customers as speed is how they achieve market growth and defend against fraud. One thing we repeatedly hear from customers who've gone live on Go is how quickly we're releasing new features or upgrades following their feedback. Secondly, GBG Alchemy. Alchemy is our data foundation, the engine underneath every AI capability we will ever build. We invested nearly $2 million in this this year, and we're already seeing the benefits of this come through. Before Alchemy, every product held its own data in its own silo. Verification events, journey signals, behavioral data, location intelligence, and customer outcomes, all isolated with no model being able to learn across them. Alchemy pulls it all into one place, every single product, every region, every transaction, with a full ML stack built in. Training inference, generative AI, the speed from data to deployed intelligence is transformational. In the past 12 months, we've connected our core identity platforms with documents and location to follow. GBG sits in a unique position globally, dealing in both identity and location data at huge transaction scale. The more those signals compound together in Alchemy, the more powerful our AI becomes. Alchemy is the fuel behind GBG Foresight. An early market reaction of over 20 EMEA customers has been extraordinary. And then third, GBG Go. Go is the product that we take to market, but it's also a live orchestration engine designed to serve our capabilities in the most future-proofed way possible. At its heart is an asynchronous API that dynamically sequences identity checks in real time. Data verification, document capture, biometrics, fraud signals, sanction screening, adapting in real time in each journey as the results come back. It's built entirely on open standards. Every capability plugged in as a composable module without touching the underlying platform and that is the architecture that gives our customers speed. As Alchemy has matured, the benefits of Go's orchestration layer include continuous intelligence feeds. That is turning powerful workflow engine into a continuously learning identity and fraud system. An adaptable platform is only as powerful as the recommendations that drive it, which is where Foresight provides a true advantage to GBG and to our customers. Fabric, Alchemy, and Go are three things that are shaping our AI trust intelligence. They power how we build and deliver the best outcome for customer performance. It is a highly complex and fast-moving world. They provide our customers the speed, the intelligence, and the accuracy, and importantly, the peace of mind. Behind these platforms is the talent we have in our business. Luke, our CTO, is driving GBG's vision to become an AI-first engineering organization. AI-assisted development embedded in every single squad. and AI champion skills spreading capabilities across teams. This approach started with the three teams behind Fabric, Alchemy, and Go to accelerate our most strategic initiatives that underpin the capabilities that will differentiate us in the marketplace. It will place us as the category leader of choice for our customers. And now over to Gonzalo to talk about Foresight, one of the first innovations to emerge from the foundations that we've built and the investment that we've put behind Project Alchemy.

speaker
Gonzalo
Product Executive

Ten years ago, identity verification was a checkbox exercise. Name, date of birth, signature, done. Today it is a moving target, affected by three key forces. Number one, our customers. Eighty percent of them say that the first impression they get from an organization is more important than the products and services they consume afterwards. One in every three drop from the onboarding journey and never come back. And what they expect now is to be remembered every time. For them, the bar is no longer secure. It's effortless. The second force is fraud. Fraud as a fully functioning business model with 24-7 support. And the third is regulation. By the time you have adapted to one, three more have been shipped. How can you compete and perform in this environment? And more importantly, how has our industry responded? More vendors, more point solutions, more complexity. And when buyers cannot tell vendors apart based on capability, the decisions are based on a mathematical equation between price and performance. The winners in this environment will be those that turn identity verification into an ongoing intelligence layer that learns, adapts, and recommends in real time. It is against this backdrop that we're introducing foresight. You're always on intelligence for optimized performance and maximization of your results. changes everything, because through its uniquely powered AI recommendations, peer benchmarking capabilities, and real-time performance and alerting insights, we will not only help every customer maximize ROI, but respond faster, enhance customer experience, and ultimately better manage resources. Now, we didn't get here out of nowhere. For the last two years, GBG has been building the data platform that underpins Foresight, And for the last six months, we've been running a very structured beta program with 10 selected global customers that not only helped us brainstorm and design what Foresight is today, but had 100% influence on what the roadmap looks like. Having launched the solution earlier in May, we're now really excited with the initial market reactions that we're currently getting. With that, I'll hand it over to Kartik.

speaker
Kartik
Product Executive

A year ago, every CEO was asking, should we be using AI? Today, they're asking something different. Can we trust what AI does on our behalf? Something has shifted. AI agents are no longer just answering questions. They're taking actions, onboarding customers, processing payments, making decisions on their own, which means every business must answer something new. When an agent acts on your behalf, who is on the other side? That's the trust challenge of the agentic era, and it's the one that GBG was built to solve. We bring together identity and location data at scale around the world. No AI native startup can replicate that. And there's something else. In an AI-driven world, the outcome alone isn't enough. The explanation of the outcome matters just as much. Explanability wins. That's why I'm so excited about what we've just launched. It's called GBG for Agents. It's a portfolio of agent native capabilities already live, built on top of our market leading products. We took on something genuinely hard, building products AI agents can use natively, not just retrofitting yesterday's stack to look agent friendly. And we have shifted in record speed to market, under 30 days. And that pace itself is worth a moment. We're using AI across our entire process, from ideation, through engineering, into go-to-market. Reach is live today. It's GBG Locate's agent experience layer. Put simply, this provides our market-leading addressing capabilities into the hands of AI agents. When an agent calls reach with a customer's address, email, or phone number, it doesn't get codes a developer has to interpret. It gets policy of error recommendations that power decisions that agents can act on. For our customers, that means agents that don't ship to wrong addresses, don't onboard fake identities, and don't quietly lose revenue at checkout. This is the world's first agent decisioning layer for addresses. Now, as Gus described, GBG Go was built API first and orchestration native. Already designed for the agentic era, no retrofit is needed. But to bring this to life, an agent native control plane is required, which means agents can launch entire identity journeys and learn from what works and what doesn't. For our customers, the main difference we can provide them is faster onboarding, fewer abandoned applications, and lower fraud. We call this GoPlane, and it's launching within the month, and as I said, allows agents to take advantage natively of the full stack and breadth of our Go platform. This will be our first step in providing continuous trust signals for agents. Throughout the customer relationship, GBG for Agents is rapidly gaining traction with our enterprise technology partners such as IBM and Oracle. This is in future ambition. It's already shipping, already being used by customers, and we are ready to be pulled into the platforms where agents live and can handle the growth demand they will create.

speaker
Deb
Chief Executive Officer

Told you they were good. The products you have just heard about are not coming soon. They're all live in the markets we operate. GBG Go is winning. GBG Foresight was launched last month. Just like we did with Go, we engaged a beta group of customers, 10 of them. We proved the concept with them, and we've already signed our first three commercial contracts for Foresight. And Reach, our first agent-ready product, is already creating interest with our channel partner IBM, who's interested in plugging into Watson X. The pace at which we are shipping is not slowing down. It's accelerating. And that's why we have decided to invest a one-off £6 million in FY27 to further enhance our platform. Let me now show you what that additional investment will deliver. Let's start with our customers. This investment accelerates four things that will provide value for them. The first is a platform built to lead the AI-powered identity era. Identity has never mattered more. The world is moving towards agentic commerce, AI acting on behalf of people to make purchases, open accounts, initiate transactions. Go is being built to orchestrate identity decisions in that environment, adapting quickly with non-negotiable privacy and security that you'd expect from GVG. Second, helping our customers stay ahead of fraud that never stand still. Fraud evolves continuously, and increasingly, it's evolving using AI. Go is designed to stay ahead of it automatically, updating its models and signals without customers having to reconfigure. Third, going live with less engineering effort. You heard about Go playing. For our customers, this means faster time to value, lower cost of implementation, and the agility to respond to market changes without lengthy development cycles of yesterday. And fourthly, the ability to see what's working and optimize continuously. Real-time insights via Foresight can be acted on directly in the platform. I'll let one of our first three Foresight customers, Evoke, speak to this one. Their head of onboarding products called it a game changer, and that probably says it better than I can. We expect that the capabilities the investment will build out will be particularly beneficial for our customers in the U.S., The previous slide was about what this investment delivers for our customers. This one is about what it delivers for you. Three mechanisms drive the shareholder value case. First, it will increase NRR through cross-sell and pricing. As we embed more capability into Go, the platform becomes stickier. Customers don't just renew, they expand. That's a powerful lever for revenue quality and predictability. Second, it will accelerate new business. A stronger product market fit means higher win rates and larger wins, just like Uber. Third, it will sustain efficiency and drive profitability. Go will enable us to retire legacy platforms, freeing up capacity to focus on what drives growth, not on maintaining infrastructure we no longer need. And the financial output of all of this in the mid-term, an additional 2% contribution to revenue growth, This is a meaningful part of our path to that high single digit guidance and enabling a profit margin of more than 24% as we harvest those legacy platform efficiencies. These benefits are not speculative. They're grounded in what we're already seeing in the business and those are the direct consequence of the strategic choices I've been describing throughout this presentation. This investment pays for itself and then some. Before we go to Q&A, let me close with a summary of the new GBG you're investing in today. There are five key drivers of that investment case. Firstly, the market opportunity. A $50 billion market driven by structural forces such as fraud and regulation that are not cyclical. They don't slow down in the downturn. If anything, they accelerate. This is a durable, expanding market and we are well positioned within it. Diversified global reach. We have over 20,000 customers across the globe including many of the world's leading brands who trust us with mission-critical solutions. Competitive differentiation. GBG is the AI trust intelligence platform. We have a combination of data, technology, and domain expertise that it is genuinely difficult to replicate. And we're investing to extend that, not just defend. A focus on execution. We're building a high-performance culture. FY26 gave us a real evidence point that that's taking hold. The targets we set, we hit, and that's a fair reflection of what's to come. And finally, an attractive financial profile. We have a clear path to high single-digit revenue growth, three consistent initiatives, with an operating margin above 24% in the mid-term. Taken together, this is a business with a strong foundation, with a clear plan, and one that will continue to be disciplined in its capital allocation in order to maximise shareholder returns. We'll now have time for Q&A, which I will hand to David to orchestrate.

speaker
David
Chief Financial Officer

Just check the microphones, OK? Yeah, thank you. Julian? Thank you, first question.

speaker
Julian
Analyst, Investec

Thanks very much, Julian from Investec. Just a couple of questions. On the revenue growth, the 7% to 9%, you're already exiting at 6% in identity. You're doing 5% in location. You've highlighted many areas of business that are doing double-digit. What am I missing in terms of contingencies that you're putting in there for the seven part of the seven to nine percent when all this sort of comes through? I just can't quite square that properly. And on the second part, GBG Go, the investment to an outsourced party, could you tell us a little bit more about the party you've chosen, why you've chosen them, why you chose to go down that route? and the confidence you have it won't spill over into further development that's required because this is clearly a very fast moving market. Thank you.

speaker
David
Chief Financial Officer

Okay, good questions. Thank you, Julian. So I'll have a go at both first and I'm sure they will chip in. So on the revenue growth, I think you're right. We're a group. We're going to be estimates for FY27 are around 300 million of revenue. There are going to be parts of our business growing faster and there are going to be parts of our business going a bit slower. I think the way, probably reading between the lines of our commentary today, you can probably pick up that in our global fraud solutions business, that has become slower growth for us. We're driving it at the higher margin, but it is slower growth. So there are some bits that are powering our growth, as Debra said, but there are also some bits that are a bit slower. So that all winds up, at the moment, expectations, until we announce today, expectations were for mid-single-digit growth. We are announcing today that we are accelerating that to high single-digit growth. That is our view. And the way we will get there is we will continue the initiatives that we've been running with, for example, improving the Americas, driving GBG Go into the market. And in addition to powering that, we're going to spend on this investment that we think will accelerate GBG Go even further.

speaker
Julian
Analyst, Investec

Is there something within the 7% number that you built and that is not working? Because if things come through, the 9% seems quite realistically achievable. It's a 7% piece that I don't quite get. It feels like there's a bit of contingency in there.

speaker
David
Chief Financial Officer

I think guidance is generally a range. So, yeah, we've given investors a range to think about. It's also important to say it's guidance, it's not ambition. Those two things are very different.

speaker
Deb
Chief Executive Officer

The only thing I would add to that before you go on to the outsource provider is I think two years of giving very precise guidance, we have learnt. The world is an uncertain place and we just don't want to miss. So we're giving ourselves a range which gives us flexibility to deliver within it.

speaker
David
Chief Financial Officer

I'll just deal with the second part of Julia's question. I can see that there are other eager hands. So the Go investment, we do mention in the release and we've mentioned again today that that we are going to be using an outsource development partner. We regularly use outsource development partners. There are two in particular that we use in identity, relatively extensively. What those partners allow us to do is expand squads. So we have squads that are working on products, and when we do our quarterly planning, we allocate work to each of those squads. What this will allow us to do is have additional development squads. That's effectively what we've planned for the next 12 months. We plan that work very detailed on a quarterly basis, It's all fully costed, and it will be one of the two development partners that we rather extensively use that will be getting most of the work. The name of the partner doesn't really matter. The reason we've used the language of an outsourced partner is so that actually investors can have great confidence that we are in control of the tap. Once the work is finished, we will turn the tap off. As I say, it's all fully planned, and that's why it will not spill over beyond FY27. Okay? keeping the microphone passing easy. Go to Kai if you don't fit.

speaker
Kai
Analyst

Thanks. Just want to confirm the 79 and 24% plus midterms. That sounds like a fiscal 29 guidance essentially with the next two years, just to confirm.

speaker
David
Chief Financial Officer

Yes, that's right. We do have a slide actually. I don't know if Richard, we do have a slide we could call up, but it's in the pack that will be available anyway, but we do spell that out in a slide in the pack. But your interpretation is exactly right. So for FY27, we are still, as I said in the presentation, still mid-single-digit growth, and the margin will be impacted by the investment. In 28, the investment comes back out, so operating margins are back to 23 to 24. But in revenue growth terms, it's a bit of a bridge year. So 29 is the year where we expect the full 2% acceleration, FY28 being a bridge. So it'll be somewhere around the 1% we expect.

speaker
Kai
Analyst

And they're just on the pathway there. I think last few years there's been a fair amount of price compression, I think, also in the industry. And, you know, how do you expect that to play out and potentially impact those growth targets? And then the other question around margins, I think last year you had 4 million investments, which you took through exceptional 6 million this year. Are investments maybe just sort of, part of the day-to-day operations and GB Group is more of a lower 20s margin business rather than 24%.

speaker
David
Chief Financial Officer

Thank you. So I'll take the second question first. No, I think that's wrong. I think GBG Go development is a pivotal moment for us as a group. I think hopefully that's been clear from the presentation. It really does change what we were to what we are going to be. Yes, you're right. We've had some investment through exceptional items in the year just finished, and we've announced this morning 6 million through operating costs. But in developing a platform that will future-proof the business for many, many years, I think that's only right. Price compression. I think all businesses face some challenge on price, and we have that with some customers, but I think it's a misunderstanding that there is widespread price compression in our markets. For the customers we deal with, we've got some compelling examples of where we've been able to increase prices. And even where perhaps customers have been on longer-term arrangements with us on price, when that comes up for renewal, we've been very successful in being able to correct that, even on a multi-year basis. So I think that's a bit of a misunderstanding, certainly in most of the sectors and customers we deal with.

speaker
Deb
Chief Executive Officer

I would just add, so on the exceptionalist point, I think we need to remember where we were. 16 businesses acquired over a period of time that weren't integrated. There was a lot to do. We are now at the end of that, so I think you'll see that taper away. On the go investment, I think we talked about should we capitalise it? Should we exceptionalise it? We've been very clear we aren't doing that. We're expensing it just like we do all of our R&D through the P&L. And on the price compression point, the point I didn't make actually in the presentation is the power of this Equifax contract gives us some real pricing power in the US. I won't say more than that because it's commercially sensitive, but that makes us feel really good.

speaker
Kai
Analyst

Thanks. Could I just sneak in another one quickly? Just on prediction markets in the US, if that sector of vertical gets regulated at some point, perhaps like sports betting in the past, how do you feel positioned if that were to happen?

speaker
Deb
Chief Executive Officer

Good. I was actually with one of our partners that focuses on gaming in North America, and in their view, actually a bit of regulation would be good because then they have to ingest more of the fraud prevention and other signals that we would have to offer them. So actually we would be positive about it. The worry, I guess, would be if they never did and then the regulated market thought that they wanted to move into prop betting instead.

speaker
Moderator
Host

Tintin's got the microphone.

speaker
Tintin Stormer
Analyst, Deutsche Bank

Two questions for me. Tintin Stormer from Deutsche Bank. In terms of the existing customers that have transitioned to the GBGO platform, What are the observable metrics so far in terms of what happens to their revenue run rate or at least line of sight into future revenue run rate? And then secondly, in terms of the 100 plus customers, how many do you think of them has the capacity to be 1 million plus type customers? And in the case of Uber, is there opportunity with them in the US?

speaker
Deb
Chief Executive Officer

Maybe I'll take that one. So on the customer transition, I think one of the key reasons, one of our, so if I give you a few anecdotes maybe rather than try and give you a broad brush. We said in our presentation that we've integrated digital identities into Go. We aren't integrating them into our classic platforms. So a customer like Bet365 that now needs to ingest Italian digital identity had to move to Go. That's just net new business for us. The other customers that we've seen on the platform, more than a quarter are taking multiple products. That should grow steadily as they get more familiar with the platform. And I think the other point to make is we've also introduced on nearly every one of those 100, by the way the 100 is now 121 since we closed the year, we've introduced a platform fee successfully. So that also makes us feel good as early proof points. On the point of the 100 that have the ability to reach a million plus, I think it's somewhat subjective because it depends what they do, but I would say It's probably the 80-20 rule. I think 20% of those are significant value customers. Some of them are already past a million. And then that nicely links me on to your third question about Uber. There's opportunity with them in many parts of the world, not just in the US. We're testing at the moment with them in another core GBG market. We only have three, so you can work out which one it is. But that's also, having spent a lot of time with Uber, having flown to San Francisco to meet the dev team to pitch, There is a lot of opportunity there for us as long as we continue to successfully execute.

speaker
David
Chief Financial Officer

I think on the, I'll just jump back to I think it was the middle question about the opportunity for larger customers on go. I think it's one of the reasons behind the investment. We talked about in the presentation, we talked about a pipeline of 225 customers in that pipeline. You know, obviously not all of those are mega customers, but there are enough mega customers there. that give us the confidence that now is the time to invest in the platform because those customers are showing an interest we need to deliver. If there's some capability they need adding, we're going to add it quickly.

speaker
Charlie Brennan
Analyst, Jefferies

Charlie? Hi, it's Charlie Brennan from Jefferies. Just two from me. Firstly, in terms of this investment that you're putting down, how do we get comfortable that that's you moving ahead of competitors rather than playing catch-up? Is there anything tangible in something like win rates that you can track and share with us that highlights that? And then secondly, in terms of the margin, you've got a longer term opportunity to retire legacy platforms. As we've seen with the compliance product, as you retire these platforms, is there the risk of any revenue loss?

speaker
David
Chief Financial Officer

I'll take the second one first and maybe Ev can help on the first one. So on retirements of platforms, the compliance platform was somewhat unique in this respect, in that actually it was a platform that historically had a lot of volume going through from the cryptocurrency platforms. And as you know, we've talked about that for many years, that volume just isn't there anymore. So it wasn't a unique, it wasn't a particularly good match for Go. It was actually, there was some functionality there that we were walking away from. So it wasn't possible to be able to migrate all of those customers. We knew that going into it. For the remaining platforms that we have on our list to retire, that is not the case. It's a very different case. All of those customers we would want to stand behind, and we will make sure that by the time they are ready to migrate, or upgrade is the best word, by the time they're ready to upgrade to go, that the functionality is all there to welcome them. So we're not expecting a revenue headwind, quite the opposite.

speaker
Deb
Chief Executive Officer

And on the point on the features and functionality, I think, look, as you'd expect, we spent a ton of time going through this with the board and then reviewing in detail where this puts us against the competition. Again, commercially sensitive, so I'm not going to go through all of it, but we are very clear where this puts us against the competition by the end of FY27 and then what that enables us to do in 28. And that is not catching up. That is creating category leadership in the things that we've spoken about today. So in terms of proof points, maybe something we can take away, Charlie, but I think you'll see them in more case studies that will talk to you about customers that we would not have been able to attract and win or scale prior to what we're delivering into Go. And maybe actually frauds that we're able to see and stop, which again is really where the value lies for customers.

speaker
Alex Short
Analyst, Berenberg

Alex Short from Barenboek. Three from me, maybe I'll say them one at a time. The first is just a clarification. You talked about the momentum continuing into FY27. Are you explicitly saying that you've been doing mid-single digit growth so far in 27 with harder growth comps in age 127 than you had in age 226 in mind?

speaker
David
Chief Financial Officer

Yes, we are saying that we continue down momentum into the start of FY27. I think in terms of the comps, that's not really how we think about it. in terms of tougher comps or not tougher comps. I think we carry into the year some good momentum in terms of growth and we're confident that what we're doing now will continue to drive growth into the second half as well, even if obviously the second half of last year was a bit stronger.

speaker
Deb
Chief Executive Officer

Let me give you an example. Timu. I talked about getting Timu up and running in 34 countries. That started in December. That will continue, but it wasn't an immediate tick up to what we now see. I think most of the big ticket things that we've seen drive revenue growth will continue to drive growth consistently through the year.

speaker
Alex Short
Analyst, Berenberg

Okay. So second one, I guess we're comfortable that there's a revenue growth acceleration. And I guess one of the questions I've had this morning from investors is around the underlying IRR on these investments, specifically the 6 million. So I'm quite interested to know at a higher level how you think about the ROI on these sort of upfront investments. and allow me some overly simple maths. You've got a 6 million upfront investment for 2% of revenue gain per year, which is roughly 6 million, right? Yeah. Which would probably get about 1 million in cash, which would be a six-year payback period.

speaker
David
Chief Financial Officer

I'm not quite sure how you got to... Our gross margin is quite a bit higher than 1 million. Cash margin, so like free cash. No, you're assuming we're not having any margin accretion. which we are. Okay. I think high-level maths, you're about right. We're spending $6 million in one year to get at least $6 million of revenue incrementally into the mid-term. So that, even with a gross margin of 70%, is a good payback. So the return on that is very strong.

speaker
Alex Short
Analyst, Berenberg

Okay. And then finally, on the enhanced Equifax...

speaker
Deb
Chief Executive Officer

partnership I guess what gives you comfortable and the sustainability of that as a competitive advantage what stops competitors doing something similar how hard one is it basically well it helps that Mark and I did the deal so that helps Mark's the CEO of Equifax it helps that since we signed the deal we've had six team meetings where we've had 20 people from Equifax 10 from GBG talking about the addressable market for gaming the addressable market for public sector, it helps we put out press release, that's the first global press release Equifax has put out with a partner like us in four years. And it helps that we're already adding value to them and they're adding value to us. In terms of the competition point, that's really key. We've got access to some Equifax data that none of our competitors have. Especially the hard to credit, hard to find individuals, which as you can imagine, they're the hardest people to identify, the hardest people to match. We've got differentiated preferential access to that dataset.

speaker
Alex Short
Analyst, Berenberg

Thank you.

speaker
Moderator
Host

Just coming back to this one-off nature of the investment, I mean, I think going through the presentation you showed how you create a product from hackathon, we were obviously talking about agents, which I don't think many of us were talking about that long ago. Could we get a feel for, of the new products you've identified in this six, when do they become ideas? I think I'm struggling to think that this is a one-off because there'll be new stuff that you haven't thought about that will come along. So what extent were these ideas this year? Is it long-term planning? Is it out of the hackathon? And could you just give us a feel for that? Because it does sound that you're very clear there's a one-off. I don't think people here are quite as clear on that. Thank you.

speaker
David
Chief Financial Officer

Yeah, it's a really good question. I think what I would start by saying is we invest nearly £45 million a year in technology and innovation every year. So we are constantly innovating. And today you've seen some of the examples of what we're able to develop out of that £45 million. What we are doing, as I said earlier, I think it was to Julian's question, what we're doing here is we are creating a new platform. And what we saw during the last 12 months was that because we've got strong customer demand it's quite easy actually for us to be diverted onto what customers need. And we saw some of that in the year just finished. But what we need to do in the next year is finish the platform. So we will finish the platform and we will continue to respond to customer needs for one year. And then our ongoing spend will be fine to cover continual development of the platform and customer needs. I think that's the easiest way to do it.

speaker
Deb
Chief Executive Officer

Have you ever met David? He's quite tight. The one thing I would add to that, just in all seriousness, is You asked the question about when did these... These ideas are not massively new. Yes, technology is jumping forwards and yes, we're being more effective in how we're producing code in our teams. But actually, what's made the biggest difference to me and my comfort level is we've moved our product and tech teams. I've spoken about this for two years. Everybody is a salesperson. Everybody needs to meet with customers. We moved Gus, who you heard from, to the US a year ago. And Gus is telling us now, I've met with 400 customers this year. They all want this. Makes the decisions a lot easier. Yeah. And so that proximity to the customer is a massive, massive change.

speaker
Moderator
Host

So there's a sort of tangential follow-on question. Why don't you just spend more and go even faster? Have you ever met David?

speaker
Deb
Chief Executive Officer

I refer you to my previous question, my answer.

speaker
David
Chief Financial Officer

Yeah, we feel we've pitched it at the right level. I think that's the best answer I can give you on that.

speaker
Tanzila
Analyst

So I have two questions on Tanzila from Tim Hunt. So coming back to the investing question again, so you mentioned that you're investing $6 million for 1% to 2% incremental revenue. How much of that uplift is already visible, for example, in your existing pipeline versus dependent on new product capability landing? I've taken questions from the AI part. For example, a lot of the tech companies, we are seeing that globally they're cutting workflow given the AI-drivens. while, of course, GBG, you guys are saying you're making a new investment. Is this incremental spend saying, like, what extent is this catch-up driven by underinvestment in the past, for example?

speaker
David
Chief Financial Officer

I thought we might get that question today, underinvestment in the past. So, no, as I said, we invest £45 million a year in technology and innovation. This is a one-off step change in order to complete the platform. I think you're... Your question of – I think it's a very similar question to the one that I gave to Harvey earlier, but actually there's so much in the pipeline that is customer demand-led. So that is what we're building in addition to making sure that the platform is ready for all the future capabilities we want to launch onto it as well. Thank you. Very good. Thank you. Thank you for your questions and thank you for joining us this morning. That concludes the presentation for today.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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