Rentokil Initial plc

Good morning, ladies and gentlemen, and thank you for joining us. It's a pleasure to be with you. I look forward to speaking with many of you in the coming days ahead. In a few moments, Paul will provide you with details on our financial performance for the six months ending June 30. I'll then come back to provide my first impressions and priorities for growth before taking questions. Please note to ask a question today, you will need to dial the separate conference call number shown on our website or at the end of this presentation. I want to first thank our 65,000 colleagues we have at Rent2Kill that come to work every day with two simple goals. Keep each other safe and take care of our customers. And they do so to the best of their abilities. Our frontline truly are heroes and make me proud to be wearing the same jersey. For half one, the main headlines of an encouraging set of results are good financial performance with further progress on revenue and profit and strong free cash flow conversions. We are pleased with the acceleration of international growth in the second quarter with 5.4% organic growth in pest control. And I was particularly pleased to see customer retention improved by almost 1% in the half. In the US, the team has worked hard and made good progress over the last 18 months. We have made the right pivots from the original integration strategy towards more brands, more branches, and smarter digital marketing. It was reassuring to see residential revenues continue to grow in the first half. We now need to give our commercial business similar focus and investments to drive comparable results. Since joining four months ago, I've spent much of my time in the field with our frontline and our customers. From these interactions, it is clear we have a strong right to win and possess many of the components necessary for doing so. I'll come back and share my initial thoughts on our growth plan and how disciplined prioritization and execution against increased customer focus, sales and operational excellence, and complexity reduction will drive organic growth. To support us in both creating and delivering our growth plan, we have made two excellent additions to the team. Rafa is joining us on Monday to lead our business in North America, and Famous Roads had joined as Chief Marketing Officer for North America. In addition, we will appoint a group transformation officer, a new member of my leadership team to drive our program forward. Critical to our success will be enabling our frontline. They are our brand, and we need to make it easier for them to deliver on our brand promise and do what they do best, taking care of customers. Today, I am more excited and confident about our future than I was on day one. I've seen what is working, best practices that can be reapplied globally, and our opportunities for improvement. Our task is to build on our strong foundations, standardizing, simplifying, and scaling what we do best. The type of work I know very well from my previous roles, and it is what I'll return to talk about. Now, let me hand it over to Paul to take you through the financials. Paul?

Thank you, Mike, and good morning, everyone. Before I begin, I'd like to draw your attention to the usual cautionary statement contained at the beginning of this presentation. which also applies to this call. I will now walk you through our key financial highlights for the first half. Unless otherwise stated, all figures are in US dollars and on an adjusted basis. Any comparative performance is on a constant currency basis. Half year revenue was up 4.5% to $3,589,000,000 with organic revenue growth of 3.6%. Operating profit was $556 million, an increase of 6.6%, with 10.2% growth in North America and 4.3% growth in international. Central costs were up 16.9% due to underlying inflation and ongoing investment in digital solutions and technology. I expect this growth to moderate in the second half, with a full year growth rate in the low double digits. This resulted in an operating profit margin of 15.5% up 30 basis points. After slightly higher interest costs and a tax rate of 25.7%, we delivered earnings per share growth of 8.3%. We have continued to improve free cash flow with 12.8% growth and 96% conversion, benefiting from disciplined working capital management and tight control of capital expenditures. We remain on track to deliver our guidance of greater than 80% cash conversion for the full year. Leverage stands at 2.4 times, down 0.4 times from this point last year, and within our target range of 2 to 2.5 times for the first time since we acquired Terminix in 2022. In line with our progressive dividend policy, we have increased the interim dividend by 8%. When I consider our financial performance overall, when compared against this time last year, we have improved across the board. There's still more to do, but I am encouraged by our progress. Turning to North America, revenue increased 4.2% to $2,197,000,000. Organic revenue growth improved to 3.7%, with 2.6% growth from pest control services and 10.6% growth from business services. As a reminder, consistent with commentary at quarter one, we continue to expect organic revenue growth and business services to moderate in the second half. Operating profit was $393 million, growing 10.2%, with one percentage point of margin improvement to 17.9%, which reflected continued strong progress on our cost efficiency programs. We made good progress delivering on our strategic initiatives. We have already achieved our smaller local branch full year rollout target of 70 new locations and managers are now able to access branch 360, our proprietary data hub, improving speed and clarity of decision making. Finally, I am pleased to see that both customer and colleague retention continues to improve year on year. Looking at pest control services, which continues to benefit from a robust pricing environment, The chart on the left hand side shows how far the business has progressed in a short period of time, benefiting from the actions we have taken to improve performance. Our residential business is performing well, delivering a solid growth rate in the first half. This was offset by slow growth in commercial, particularly in Q2. Looking a bit deeper at residential, core pest control accelerated through the half, slightly moderated by a slowdown in termite revenues in Q2. Residential leads grew 6% and, in line with our strategy, regional brands in particular drove strong lead growth. Looking forward, we've seen some weakness in North America residential lead flow towards the end of the second quarter and into July. Residential retention improved, helped by rising auto pay penetration and continued good performance from our customer sales team, which is achieving a roughly 1 in 3 success rate in customer value retains. Commercial leads have good growth at 8%, but more is needed to improve conversion and retention, which declined year on year with moderately increased customer losses in small and mid-sized accounts, partly driven by the rationalisation of our heritage Terminix commercial business we had spoken about earlier this year. We are accelerating several initiatives here to improve growth, which Mike will speak to in greater detail later. Looking more closely at North American margins, we provided additional disclosure to show the margins for both pest control services and business services. Business services has delivered strong revenue growth over the past two years, led by our lower margin product distribution business, so this has a negative mix effect on total North American margins. In pest control services, we've delivered good margin progression, up 1.4% since 2024, and close to 20% as of the first half. This improvement has been driven by a transformation program with over 1,100 roles offshore to lower-cost locations, primarily in our call center and support functions, and over 500 roles eliminated through redesigned processes and automation. These actions delivered gross savings of $45 million and a half, with net savings of $28 million after reinvestment. We exited the half with a gross savings run rate of around $90 million annualized, leaving us well on track to deliver against our original target. But this is only the beginning, and we see material additional cost-efficiency opportunities across the group, which we started to address earlier this year with some outsourcing activity in the Pacific. Taking our successful playbook from North America, we expect to generate significant fuel for growth, self-funding reinvestment in 2027 and beyond, particularly to drive accelerated performance in the U.S. With this additional resource redeployment to North America, as well as the stronger than anticipated performance from margin diluted business services, we are retiring our 2027 20% margin target for North America as it is no longer in line with our strategy. In the last 18 months, we've made various investments ranging from the optimisation of our digital marketing spend, more brands, more branches and investments in customer service and in retention, which have already produced Tangible positive outcomes such as lead growth and pricing improvements and will continue to help us by enabling our branch managers to make faster and better informed decisions. Moving to our international business where we drove revenue up 5% to $1,392,000,000. Organic revenue growth was 3.5% in the half with quarter 2 improving to 4.2%. Operating profit was $266,000,000 growing 4.3% with 19.1% margin Pest Control delivered improved sequential performance of 5.4% organic revenue growth in Q2 up from 2.8% in Q1 Performance was strong across the region held back by strong comparisons in rural and tract spray in the Pacific and tougher trading conditions for property services in the UK Excluding these businesses, international pests grew 5.8% in Q2 and 4.9% in the first half Hygiene and well-being growth was more modest at 2.6%. International colleague and customer retention, which is already high, continued to increase year on year. Turning now to cash flow. Overall, continued difference in work and capital management and tight controls of capital expenditures delivered a strong performance with 96% conversion, up slightly from last year's 93%. After a strong first half, we remain on track to achieve our guidance of at least 80% cash conversion for the full year. Turning to look at cash and leverage. Strong operational cash generation has allowed us to make continued progress in strengthening the balance sheet with our leverage ratio reducing to 2.4 times and net debt reducing by $75 million. Running through some of the key uses of free cash flow. The cash impact from one-off and adjusting items was $70 million in the half, largely attributable to North America transformation costs. We are increasing our full-year guidance to $110 to $120 million, reflecting additional costs in the first half for international transformation. We reinvested $39 million in Bolton M&A, acquiring 14 businesses, generating $26 million of revenue in the year prior to acquisition. We are reducing our full year forecast for M&A spend to $120 million as we continue to target accretive M&A focused on our core growth engines. We added $44 million to the legacy termite provision in the half. As a reminder, the calculation of the provision is mechanistic, reflecting experienced near-term trends over the last 12 to 24 months. The additional provision was primarily driven by us experiencing an increased claim cost in some non-litigated claims we settled in the period, which requires us to assume a higher future average cost for such claims going forwards. Based on these current trends, we have also increased our cash outflow guidance for the utilisation of the provision through a range of $115 to $125 million for the year. Turning to Capital Allocation Our primary focus is to invest in organic growth as it drives the best return on investment, deploying capital to support long-term growth and drive operational efficiencies. We will also continue to pursue inorganic growth through targeted M&A. We will remain selective and strategic in identifying opportunities which are focused on our core growth engines. We remain committed to a progressive dividend policy, ensuring that dividends grow over time. Our approach reflects confidence in the underlying strengths of our business and our ability to generate consistent cash flows while maintaining financial flexibility. We recognise the importance of returning excess capital to shareholders and when we do have surplus capital beyond our reinvestment needs we will evaluate opportunities to return it whilst maintaining a strong balance sheet targeting 2 to 2.5 times leverage. So, in summary... We have delivered continued progress on organic revenue growth as our strategic initiatives are working, delivering improved growth in North America residential pest control services. Commercial requires incremental focus, which Mike will speak to shortly. We are pleased with the performance improvements in international pest control. We are on track to deliver our 2027 cost savings in North America and see material further efficiency opportunities globally to unlock fuel for growth. Thank you. I will now hand you back to Mike. Thank you, Paul.

Four months in as CEO and I'm already feeling at home in the world of pests and washrooms. I've been getting under the hood of the business, going on ride-alongs with salespeople and technicians, visiting over 20 field locations, meeting with many customers, and undertaking deep dive business reviews across all our markets and functions. I frequently work from one of our U.S. branches and getting a ground-level, first-hand operational view of the business has been invaluable. What I have seen gives me conviction in our right to win. We operate in a structurally attractive industry with category defining brands like Rent-a-Kill and Initial, powerful regional brands such as Terminex, and well-known local brands like Florida Pest Control and Western Pest. We have a highly experienced, long tenured, and proud frontline organization with long standing customer relationships. We have national coverage in many countries and are the only truly global pest and washroom business. And we benefit from differentiating capabilities and connected technologies, capabilities that create strategic sticky customer relationships. We have solid foundations and the potential is very clear to see. Our goal is not to reinvent Rent2Kill, but to take the many strengths of the company and reapply them consistently across the group, organize the fully leveraged scale and drive functional excellence, Thank you for joining us today. We do so by establishing clear expectations, providing the right resources and training, removing barriers, empowering decision making, and celebrating wins. Recognition is a powerful tool and a key driver of engagement. Second and equally important is the customer. Our goal is to win at the two most important moments of truth. Do we show up when promised and do we do the job expected? If we can say yes to those two moments of truth, we earn the right to come back tomorrow and do it again. For service companies like us, delivering customer service excellence is our product. Like any product, it requires continuous improvement and investment, which is an opportunity for us in both test and washrooms. From my initial observations, it's clear to me that we currently lack the consistency and standardization required to be truly efficient and effective. Our people are engaged, but are operationally oriented and focused on getting through today's task list. We have not enabled our sales force with the tools, training, and resources required to drive outsized organic growth. We're not setting our front line up for success. As I said previous, setting them up for success includes giving them the necessary training, removing barriers, and empowering decision making. And we are too complex. Our complexity is inhibiting our ability to realize scale economies while diluting focus on our core customers and core business. Key to building a high performing organization will be to make the business simpler and improve execution. Our three main priorities to drive organic growth are first, customer focus. By making the customer the simple, single center of focus, we will improve the customer experience. Second, sales and operational excellence. Implementing tools to enable the sales force to be more effective combined with defining operating models. And third, business simplification. Removing complexity to create a leaner, more agile organization focused on core growth markets and business lines. Moving to our first core priority, customer focus. Our frontline engages with customers every single day. No one else does. I don't. Group doesn't. The front line is our brand and are the reason customers stay. When they are engaged and feel valued, they go the extra mile to delight our customers and become trusted advisors. But today we can make that hard for them. Insufficient training, shifting priorities, and duplicative systems get in their way. We need to make it easier for them and standardize operating procedures so they can do what they do best, take care of our customers. Customers want to do business with people they like and trust. Building trust requires executing service delivery, winning at those moments of truth, and solving customers' most pressing problems. Doing so often requires innovative solutions and products. PestConnect is a great example of an innovative solution that solves customers' problems, which I saw firsthand in one of my ride-alongs. While I was prepping with our technician to get ready for the day, he received an alert on his phone that a PestConnect system was triggered at one of his customers. We used the app on his phone to pinpoint the exact location of the trap, one of many test connect systems the customer had. Sure enough, it had done its job. We let the facility manager know. He was unaware there was an issue but was very appreciative that we proactively resolved it. We then reset the trap and went to our next appointment. It was a powerful example of how our technology helps solve customers' issues before they know it's a problem. We recently ran a successful pilot in the US with a top five grocery chain, leveraging PestConnect and are now deploying PestConnect across their entire network, displacing a competitor who had won 40 locations from us just a year ago. Powerful impact with even more prospects now in the pipeline. Our second priority is sales and operational excellence. We have to sharpen our sales execution capabilities and deliver sales excellence. From proactive lead and pipeline management to account planning, performance management, and growing share wallet, we have opportunities to define what excellence looks like and drive execution. To deliver excellence, we also need to define a standard branch operating system, a system with a common heartbeat and rhythm across the network that creates a scalable sales and delivery model, improving technician performance. Earlier this month, I met with a cross-functional team at one of our US branches. During those two days, we discussed what was working and what wasn't, including how a third of our branches were delivering above-market growth. We then mapped our entire end-to-end process from lead generation to servicing the customer and identified 151 opportunities to improve. 151 opportunities may seem intimidating or surprising, but I was excited because we were getting to the root cause of our issues and identifying opportunities to improve. To date, we have been addressing the symptoms leading to poor execution and placing temporary band-aids on them. This level of detail will allow us to attack the root causes in order to eradicate the issues. This is exactly the approach I've used in previous roles to deliver step change improvements in performance. True operational excellence means knowing exactly what your network is engineered to do and having the discipline to cut out the noise. It's the hard, gritty operational work many companies ignore that is exactly what unlocks scale performance. At Gillette, we were one of the worst customer product partners to our key retailers, such as Walmart and Tesco, as measured by customer service. We undertook a similar exercise and followed the life of an order and process mapped the entire journey. The path to excellence was not a straight line, nor without challenges. It took us two years to reach and fully sustain top-tier performance, but we got there. And we had improved so much that Walmart added us to their strategic supply chain council. We took a similar approach to sales while I was at Cardinal Health. We were losing share to a competitor and performed a sales diagnostic to understand why. Sales excellence relies on three core levers, sales strategy, Sales execution and sales performance. All three must be in place to achieve top performance. Our diagnostic highlight areas we needed to improve and the effort took time, but we reversed the share losses to grow at twice the market. I continue to use and refine these playbooks at subsequent companies. We will benefit from the same approach on our journey to excellence and have begun a detailed sales diagnostic in the US. As an initial step reflecting the different customer and operational needs, we will separate our U.S. residential and commercial businesses and create single-threaded ownership and accountability across each. As you heard from Paul, we've put a significant focus on returning residential to growth. We now need to give our commercial business the focus and resources it needs to return to sustainable growth. Our third priority area is business simplification. We are not leveraging our scale and our diluting focus and resources away from our core business. We have a decentralized operating model with a long tail of countries, service lines, systems, and processes. We are too complex and fragmented. Our top 20 markets accounted for 93% of profit and half won. The balance of profit comes from viable businesses, businesses that are very good at what they do with excellent people. We will be reviewing our entire portfolio and evaluating our current operating model, simplifying to focus our resources on high growth markets and categories where we can deliver industry-leading operating margins and returns. As Paul has already covered, by becoming more efficient, we will target cost efficiencies to reinvest back into the business, providing fuel for growth. To summarize, we have a strong foundation and a right to win, with leading brands, global scale, and local expertise. We are moving to a leaner, simpler, and more effective organization focused on the customer, sales and operational excellence, and business simplification. We will enable the frontline becoming a trusted advisor to our customers, Standardizing processes and scaling the best of what we do. The potential is very clear to see. Our goal is not to reinvent Rent2Kill, but to take the many strengths of the company and apply them consistently across the group, organize the fully leveraged scale and drive functional excellence, and become a truly great service company. With the right focus and investment across our core priorities, we have the people, the brands, Let me now hand it back to the operator. Paul and I will be very happy to take any questions. We'll pause here for a moment to line up any questions. Thank you.

Thank you. We will now open the floor for Q&A. If you would like to register a question, you may do so by pressing star followed by 1 on your telephone keypad. And if you do wish to remove your request, you may do so by pressing star followed by 2. If you are connected to the webcast, you may submit a question in writing using the Q&A feature on screen. Our first question today comes from the line of Andy Grobbler from BNP Paribas. Andy, your line is now open. Please go ahead.

Hi, good morning. I've got lots of questions, but I'll keep it to two. Firstly, just on the restructuring and reorganization program in the US, you gave an example there at Gillette of it taking two years to get back onto the right track. Is that the kind of timeline that we should think about for the North American business, that there's at least another couple of years ahead of us? Thank you very much. Thank you very much.

Thank you, Sam. Thank you, Andy. Andy, I will answer the questions. Before I answer, let me just reiterate something I said at the end of the beginning. My focus is on returning this story, 100-year-old company, back to market levels and organic growth and with cost efficiencies and operating leverage, improve the margins over time.

Okay.

By focusing on the customer and delivering sales excellence and operational excellence and simplifying the business, we will. We have the people, the brands, and the scale to do so. That I am confident of. In terms of restructuring in the U.S. and the similarities to Gillette, it takes people and process. And when you have a people and process business, it could take two years, but we should have steady progress along the way. It's not necessarily going to be a straight line, like I said before. But we should be able to show that steady progress throughout the journey. And then in terms of looking across the portfolio, I think the cost savings work to date has opened the team's eyes to the art of what is possible, and given them confidence that there's more opportunity and more to do, not only in North America, but across group and international as well. And that's where our focus will be attacking the opportunities around the group to be more efficient, effective and providing that fuel for growth. Paul, anything else from?

No, I mean, I think, Andy, you've seen that in North America, we've taken out sort of 1100 rolls from high cost labor location and moving it to move them to lower cost locations. And that we've eliminated 500 rolls. and that's principally in our back office. So as we look for efficiencies, we'll be trying to do the same. It's a well-established playbook that many companies around the world have done. And in terms of the portfolio overall and the components of it, as Mike's referenced, our top 20 markets make 93% of our profits. So we're just trying to simplify and if there's anything further to say on that, then you will come out and let you know at the appropriate time. But thanks for the questions, Andy.

Okay, thank you.

Our next question comes from the line of Will Kirkness from Bernstein SG. Your line is now open. Please go ahead.

Thanks very much. Two questions, please. I appreciate your retiring that margin guide for North America, but I guess 20% doesn't sound unreasonable. Growth should drive margins. So I just wondered if you could give us a framework to think about and the future margin potential. And then secondly, I wonder if you'd give us any color on the small local stores, kind of how they contributed to growth and what the margin profile is and how we should think about the ramp there. Thanks very much.

Yeah, let me start. I think, Will, like I said, on the margin target, the work to date has opened the team's eyes to the art of what is possible and there's more to do. There's more to do not only in North America but across group and across international and that's where our focus will be. will look to reinvest back into growth where we can, but trust that through those cost efficiencies and operating leverage, we will improve the margins over time. And Paul, you want to talk about?

Yeah. So in terms of what were previously known as the satellites, but now are small local stores, we've rolled out another 70 of them, which is in line with what we said we'd do for 2026. It doesn't mean that there won't be more to come. We're continuing to evaluate all of the 220 that we've added and looking at locations and learning from it. So we may do more in due course. We're really pleased with the growth that we're seeing in the locations where we have added a satellite. We can see a clear improvement in leads that we get in those locations. So the strategy works. and maybe we'll do more in due course. Thanks for the questions, Will.

Yeah, that's right. Sorry, Will, I missed the back half of your question, but that's right. I think we've had success with what we've rolled out, but that doesn't mean we have opportunity to optimize what we have rolled out and look at further expansion of the program. Thank you.

Our next question comes from Annalise Vermeulen from Morgan Stanley. An initial line is now open. Please go ahead.

And then just also on the lower M&A spend target for this year, is that that you're seeing less availability of targets at decent multiples or is it that your cash spend focus is being redeployed elsewhere in the near term? Thank you.

Yeah, thanks. I'll start and then ask Paul to work in. I think as we said in RNS, the residential lead flow was up 6% for the first half, but we did experience the weakness towards the back half Q2, which continued into July. I would say the primary driver has been softness in termite leads with no definitive pattern apart from over indexing in the geographies where the housing market has been under pressure. But I would say that into I think where you were going, we have plenty of opportunities internally to improve execution to drive organic growth. And I'm not accepting that the market conditions as a reason for not doing so. So some of the opportunities identified during that process mapping I referenced earlier, a couple weeks ago are now within scope of our sales and operational excellence initiatives. For example, maximizing other sources of leads, especially from our technicians, our trusted advisors. Improving lead conversion. We need to continue to reduce the friction in the new customer onboarding process, especially in initial inspections and appointment scheduling. But that process mapping exercise did identify two quick wins that we've implemented. One is adding lead coordinators to help manage the backlog. and then second is streamlining our field sales entry process. And I would say finally our new CMO, Famous Rhodes, he's jumped in with both feet and already identified some opportunities to reduce attrition in our current lead process. In terms of the lower M&A spend, I think it's more around the targets and we're being smarter about the targets we go after in the IRR. It's not an issue about cash at all. Thanks, Annalise.

Thank you.

And our next question comes from Nicole Manion from UBS. Nicole, your line is now open. Please go ahead.

Yep, morning. Thanks for taking the questions. The first one, just to come back to the North America services organic growth, can you drill down a little bit more into the timing and impact of your actions which have been designed to help growth and then the timing and magnitude of the impact from the weaker environment and the lead flow that you're now seeing. Obviously opened essentially all of the branches you'd planned for the year, for example, and many of the prior ones you'd assume would be maturing, plus the regional and local brands as well. Is there any sort of volume sort of per branch trend you can speak to? Have these measures not had the impact you'd hoped for or is it something else in the environment? And then a second one on the branches, you've signalled that you think you need a single operating model. Let's say lots happened with branches over the last year or so, you've opened the smaller ones, and you've talked about having a single dashboard, but maybe not the same systems. So can you clarify what you think is actually sort of changing there in terms of the branch plan looking forward? Thank you.

I think on the North American performance, I think no one's more disappointed with some of the numbers than the North American team. I don't think we can ask for more effort. They've been working tirelessly in triaging the residential side of the business for the last 18 months. reversing decisions that were made at the outset of the merger and addressing symptoms of poor performance. Now that we've begun to stabilize, we need to pull up and define our roadmap for returning to sustained profitable growth. And that's what I talked about in terms of the sales and operational excellence. We also have to move into a focus on commercial. So residential is performing much better, but commercial is lagging. And I think separating the two and provided Thank you very much.

we have a wide variance of performance across our estate and our terfiles so our top terfile branches as Mike said earlier continue to grow well ahead of the market and our bottom terfile are really holding us back and this is because we don't have a standardized operating model one run your day model that every branch can deploy so we have some excellent leaders in our branches and they have excellent results and we have some weaker leaders and we've been addressing that. But there's still more to do there so that it is standardized and it's easier for our branch managers to go out and to win every day. So that's what we'll be focused on there. Thank you, Nicole.

Thank you.

Thank you. Our next question comes from Suhasani Varunati from Goldman Sachs. Your line is now open. Please go ahead.

Hi, good morning. Thank you for taking I have a couple as well, please. Can you help us understand the scale of the slowdown that was seen at the end of 2Q and the early trends in 3Q? Was it still growth? Was it just a little bit softer than the 2.4 that you printed in 2Q? Just some color there would be helpful. Thank you. And sorry, just to go back to one of the previous questions, is it possible to share some color on the timeframe that you have set yourself to implement some of the changes, the biggest changes that you have identified? during the process mapping, maybe to implement the standardized model, and maybe some internal timeframes that you have set yourself to see visible changes to the organic growth in North America. Thank you.

Yeah, thank you. I think the first question, I think, around the slowdown in growth, like I said, for the half of residential, lead flow is up 6%. and the weakness in the back half, which has continued into July, is primarily due to the softness in termite leads. And I think we've over-indexed in geographies where the housing market's been under pressure within the U.S., particularly in the Northeast. I think we do have continued opportunities in execution to drive organic growth, and that's where we're focused, you know, what we can control internally. And I think a timeframe for the changes We're in the process now of creating that integrated roadmap based on the opportunities that we identified with the field. We're going to be implementing quick wins as we go. I think I mentioned two of them, the lead coordinator and streamlining our field sales entry process. They may not be elegant solutions today because we want to plug some holes, but we are going to work to make sure we codify it and get it in place so we can scale. But I think some of the longer process opportunities, it could take up to two years, but that doesn't mean that we're going to wait for two years to see the progress. It's going to be steady progress as we go, but it's going to be systemic and sustainable certainly when we get there.

Thank you. Thank you. Our next question comes from Oliver Davis from Rothschild & Co. Oliver, your line is now open. Please go ahead.

Yeah, good morning, Michael. So a few from me. Just on lead flow, are you able to quantify the sort of resi lead decline that you've seen in the back half of June and July? And then also, I guess your largest competitor talked sort of, you know, talked about opposite trends to what you saw at the end of the quarter. So just wondering, you know, to have your thoughts of if anything's changed in the competitive landscape recently. And then secondly, how do we think about where the additional investment in the U.S. will go? Is it kind of simply more smaller branches and investment behind regional brands, or do you think there's any other area where you can invest to drive lead flow? Thanks.

I think it's a good question. I think if I maybe combine a couple of them in terms of the regional brands, I think our regional brands are actually doing well. We've had a lot of strength in the strategy of reinvesting back into our regional brands as working, so we're encouraged by that. I think from a competitive standpoint, it's a big market. We've got a lot of opportunity to improve execution and grow organically. So I think all competitors, whether big or small, continue to compete as they always have. So I haven't seen it any better or any worse. I think, like I said, we've got to focus on what we can control. And right now, that's a lot of the execution opportunities.

And Ollie, in terms of the lead side, I'm going to be spotty. but some days are stronger than others and so we're not sort of calling out exactly well we saw this in the month because we saw that coming through in June we haven't finished July yet so not putting an exact number on it and it tends to be more in our national brands than in our regional brands so we're still trying to understand that pattern and as Mike said, it's more orientated towards the termite side, which could be the housing market and in different parts of the country. So we're just calling it out as a bit of colour as to what we've seen most recently. Thank you, Olly. Thanks very much.

Our next question comes from Tim Ramsgill from Bank of America. Tim, your line is now open. Please go ahead.

Thanks. Good morning, gents. A few questions for me. I mean, maybe as a starting point, it feels as if the dialogue in recent times has obviously been very focused on how the residential integration of the two businesses was incorrectly delivered, hence retain more branches, retain more brands, etc., Can you just kind of give us the same kind of diagnosis as to how the commercial business was impacted by the integration and therefore again what missteps might have been taken and what needs to change and then I guess you know pulling away from the from the margin target we can see how well that's been taken by the market this morning so and there's there's nothing numbers wise in the forward-looking discussion on the on the call today so Would I be right in thinking that you still make very good progress in margins in the first half in North America? So that was to continue, you wouldn't be a million miles away from 19% margins. But it seems as if you're going to invest in North America funded by savings centrally, savings internationally. Does that therefore mean that by the time we get to sort of late 27 into 28, actually the group level margins are going to be probably similar to what most people expect today? or what might I be missing? And then the third question is just going back to the point around simplification. Is this likely to be any market exits or are these all likely to be opportunities to release capital and actually make disposals where proceeds are generated?

Thanks, Tim. Because I've been around a little bit longer, I think I'll sort of take the question around what wasn't being correctly delivered with the integration and then come on and talk about the margin, etc. I think what we've focused our attention on over the last 18 months is getting the residential business growing strongly, and it is. We really haven't seen a slowdown in that non-termite pest business in North America. So we're very encouraged by what we've delivered there. We did integrate a lot of branches back in the day, change systems etc and we also spent a lot of time focusing on residential and that has led to a decline in performance in commercial. In conjunction with that the Terminix commercial book of business that we bought was a bit mixed and I've spoken about that before as well that we've been cycling out of some of the poorer quality contracts there which has hurt our retention. So we'll continue to do that. The focus on resi and commercial as two separate business streams with different customers, different needs, different go-to-market strategies, different sales, etc. will, I think, allow us to address the needs of commercial much more effectively and I think that will have a pretty rapid effect. In terms of the margin target, look, I don't disagree with what you're saying. We are very focused on taking cost out and putting it back behind growth and I think with what we've achieved in short order in North America we've demonstrated that we can do this very well and we will do that across the group and that will drive further growth and it will drive higher margins so I don't disagree with your hypothesis that The expectations that people had sort of out a couple of years will be achieved or exceeded as we take more and more costs out and drive growth higher and higher. They'll just be in North America in 2027, a bit of a dislocation as we put more fuel into the engine. and it will take a while before it ramps up in terms of the revenue that we get from that so it's quite sort of technical almost saying that's not that margin target is no longer appropriate we are very focused on margin and it will continue to increase and in terms of the simplification program and what we'll do across the business We have exited in recent years a couple of very small markets where we've gone into because we saw an opportunity, it hasn't manifested so we've just slowed that business down but these are really, they're rounding errors. If we have other rounding errors then we'll get out of those otherwise if there's a market that we're in and we say we don't want to be in any longer then we'll dispose of it and if we do then we'll come and tell you about it so there's nothing to say on that today but hopefully that clarifies and thanks very much for the questions Tim.

Thanks Paul, appreciate it.

Our next question comes from James Rose of Barclays. Please go ahead, your line is now open.

Hi there, good morning. I've got two also please. A lot of the focus is on North America, of course, and getting that back to growth in line with the market. But if I look across to international, the organic growth there, it's been below what you define market growth as for quite a while. Would you also aspire to see international growth improve to market-type levels, call that 5% or 6% plus? And then secondly, I appreciate your thoughts on how important you see test connects and connected devices as part of the drive within commercial. Just conscious that you've got two larger peers who are pushing that quite meaningfully. I appreciate your thoughts there.

Yeah, I think internationally you're spot on. I think our focus is to return to market levels of organic growth. And I think in addition to the cost savings and efficiencies we've talked about, we're also looking at investment opportunities in leveraging or using some of those cost savings to redirect back into the business to grow. So we're looking at the international with the same intensity, certainly as North America. So I didn't get your comment on PestConnect entirely or the question, but I will say I think it has got a lot of potential in the U.S. My background experience in food manufacturing, grocery, and pharmaceuticals, this is the type of solution I certainly would have been looking for in my roles previous. And I think, you know, given the top five grocer, the tremendous success we had with the pilot and winning back the 40 stores that we've lost for them just under a year ago, and some of the discussions we've had with other large Retail type companies that are in our pipeline. I think there's exciting opportunities for us.

And James, just to add on your question around international business. If you look at the international press, then we're in the quarter two, we are up at 5.4% growth. And if you exclude rural and track spray, which are our more lumpy businesses that were lapping some tough comparables last year where there was just some very large pieces of business there, we're up at nearly 6% growth. So there's a big opportunity there in that test business internationally and we'll continue to focus on it. Thanks for the questions, James.

Thank you. Our next question comes from Alan Wells from Jefferies. Alan, your line is now open. Please go ahead.

Good morning, gentlemen. A few from me, please. Just follow up with a few questions from earlier. You originally had a $100 million cost saving target. It looks like you delivered about $90 million of that annualized already. So it feels like that's at least running in line. It's not slightly ahead of expectations. And we look at that U.S. margins being pretty solid in the first half. Could you maybe quantify and expand on where the additional savings will come from? And specifically, like how much more you think you can get out of the U.S.? versus that international opportunity because the comments suggested that maybe this was a bit more going to lean on the international side. That's my first question. And then secondly, obviously, the removal of the margin targets, investing more savings into growth. Can you maybe just talk about when we think about the reinvestment to drive growth, is any of that going into kind of more digital lead generation, which was obviously a focus back at the early part of the turnaround, or is this more just about reinvesting in service delivery, the front line, so digital versus Delivery. And then the very final question, just be interesting in the North American growth, just how you look at the kind of jobbing versus recurring revenue activity, how the mix has shifted over or moved over the second quarter, please. Thank you.

Yeah, let me start now. I asked Phil or Paul to jump in. In terms of our cost savings target, the there's still room to go in North America and we know that and I think as we get better frankly in the process mapping work I described earlier and delivering on customer service excellence we're going to find opportunities to take waste out of the system waste and time and that will lead to cost efficiencies and then where we have the right return we'll certainly invest back in the business whether that's digital service delivery I think that's premature to say but we'll be looking for those investment opportunities And then in terms of group and international, I think, like I said before, the success North America has had with a number of initiatives has really opened the eyes for people that, hey, there's opportunities in the rest of the world. We've started some of this work in the Pacific, but there's certainly more to do across the other markets and regions.

And in terms of your question, Alan, on reinvestment and just going back into, say, digital marketing, It's actually a broader range of capabilities that we're investing, that we're planning to invest in as we go forward. We did re-look last year as you'll remember at our digital marketing and we moved more of our spend into organic rather than paid search and that was the right strategy and continues to be the right strategy. It's just putting more and more money to try and buy keywords. It doesn't work in It's not that we're saying that we're just going to be buying more keywords. This is more about looking at the fundamental competencies in the business and investing behind that. And in terms of your question about jobbing or recurring, we're continuing to see progress in jobbing. In the recurring side of the business, I think we've spoken about the fact that We're doing well on price, but we still need to get back to solid volume growth, and that's where a lot of the attention is going to be put over the coming years. So there's a big opportunity there. Thanks for the question, Alan.

Thank you. Our next question comes from Jane Sparrow from J.P. Morgan. Jane, your line is now open. Please go ahead.

Morning. Two questions, please. Firstly, just on the abandoning of the 20% margin target, because you want to focus on volume growth, but you continue to price above inflation. So perhaps can you comment on whether the pricing strategy is the right strategy to drive improved volume growth. And then secondly, just on commercial, large customers versus SMEs. I appreciate there was some business you've actively been exiting the impact of retention, but X that. Could you talk about trends in retention and growth across large commercial versus SMEs, please?

Thanks, Jane. Let me start on the commercial side, and then I'll turn it over to Paul on the margin and pricing side. I think we've seen strength in retention and commercial in both segments, but that doesn't mean we don't have opportunities, especially in the SMB space. So I think as we split or separate residential and commercial, what we'll find is opportunities to invest resources and focus in maybe some of the under-penetrated segments of the commercial market that we haven't focused on, frankly, over the last 18 months. So I think we'll see opportunities in both. I mean the PestConnect as I described earlier plays very well with our national accounts. But then I think with the SMVs it's a different strategy and different approach as we go to market. And that's where we're going to really explore opportunities to invest to restore growth.

And in terms of the question around price and how that plays into volume, Jane. We have done really well on price in the last year or so. We brought in a new leader for price, new capabilities, built new models and we do run a lot of A-B testing to see what happens if we apply different levels of pricing and we're almost at the level of quite personalized pricing now so this isn't just having a blanket price increase that goes everywhere. We have seen in the core pest business in North America, which as I've said has been actually performing really well, we've seen retention increase there. So that is a very good sign. What we're not getting enough of is new customers and really that plays into what Mike's been talking about around the need for sales excellence. So pricing is good, retention's improving and improving. We need to see that in commercial as well. And then we need to add new customers through having a better and better trained sales force. So work to do, but the pricing strategy is a highlight for us. So thank you for those questions, Jane. Thank you.

Our next question comes from James Beard from Deutsche Bank. James, your line is now open. Please go ahead.

Yeah, thanks. Morning, both. A couple of questions from me, please. Just going back to North America commercial again. Can you just talk to the trends that you saw during Q2 in the national account space, which you cited as being a driver of the The week of growth within the North American business during that quarter and then secondly on marketing you've previously spoken about piloting or about a year ago you spoke about piloting door-to-door marketing just wondering How that has played out over the last 12 months and how much investment you've put into door-to-door during this peak season. Thank you.

I think, let me start and then if Paul wants to add in, I think that North America commercial, the trends in Q2, I'd say national accounts stabilized is what I would say in terms of the performance. I think, like I said, you know, the recent win we had in winning back 40 stores certainly will be a boost to the team, and I think PestConnect has a lot of potential as we go forward. From marketing, from piloting, door-to-door, I think that's an area of opportunity for us. So as we go forward, we have feet on the street now with some partners, but I think it's an area for us to further explore as we move along.

Thanks, James.

Appreciate the questions.

and our next question comes from Tom Callen from Investec. Tom your line is now open please go ahead. Right there Tom your line is now open please go ahead. Unfortunately we're not receiving any Audio from Tom's line, so moving on. We next have a follow-up from Andy Grobbler from BFP Paribas. Andy, your line is now open. Please go ahead.

Hi, just one follow-up if that's okay. Just as you make plans for this restructuring and all the cost cutting, can you talk about the cash cost of doing this over the next two or three years or however long you think this is going to take? Thank you very much.

Yeah, very good. So Tom, I think you had some of the same microphone problems I had at the beginning of the call, but let me put that over to Paul.

Yeah, thanks, Andy. So in terms of the cash costs of the simplification, it'll slightly depend on what savings we make and where. So the cost to value delivered in North America tends to be lower. Thank you very much. The corollary of that, of course, is that the return on this is extremely strong. So if it's, say, a one-year employment cost to remove that degree of cost, then you permanently have that cost out of the business. So it's a very strong return on investment. And as you know, we've been very focused on driving up free cash conversion in the business, and I'm pleased with what we're doing there around working capital and looking at the capital needs of the business. So We have made a lot of progress on that and we'll continue to focus on it to ensure this business is as cash generative as it can be. Hopefully that helps, Andy.

Thank you. I just wondered, in terms of guidance range, there's a bit of a lack of numbers in that answer. Is there anything more that we can build into our expectations for the next couple of years as you search for this process?

Well, it really depends on the pace at which we are able to remove costs in the international business, and there's still work to be done on that. As I said, we've made progress in Pacific, and we will have to look at the rest of the business and see what we want to do and when. So, as soon as I've got a number that I can give you to put into your model, I will oblige, but I can't be more precise than that right now, I'm afraid, Andy.

Okay, fair enough. Thank you very much.

Thanks, Andy. And there are no further verbal questions on the line, so I'd like to turn to questions from the webcast. Thank you.

So we have three questions from the webcast from Chris Banbury at Peel Hunt. I'll do these one by one, then you don't have to scribble them down. So what are the key risks and challenges in segmenting residential and commercial?

Oh, It's a good question. I think it will always come down to talent from the challenges to make sure we have the right talent. But I think there's a lot more opportunity than risks. We're asking people if I'm a branch manager or a region director managing both today, I have two systems I'm in. I have two pay plans. I have two different requirements of my tax in terms of compliance and training. There is a lot of differences between residential and commercial, and I think splitting them and providing focus is going to drive the opportunities we see.

Thanks, Mike. Second question on portfolio simplification. Could you give us some more flavor on the criteria that determine whether a business is retained or exited, and how much of the revenue and profit is currently potentially up for disposal?

On the first question, I think, like we said, we're going to review our entire portfolio and evaluate our current operating model. So we're going to simplify to focus resources on the high growth markets and categories where we can deliver industry-leading operating margins and returns. And I would say some of the characteristics of what attracts us to a market or a business is certainly the TAM, our right to win, the overall materiality to the group, And can we get operational savings? So, you know, does density drive a low-cost model, a low-cost model that drives improvements in margin and, quite frankly, customer experience? I don't know, Paul, if there's anything you want to add. Good. No, great.

And this last question is probably a different flavor of questions we've already had, so let's see if there's anything to add. But given the commentary around the performance of the U.S. commercial business, it sounds more like a rent-a-kill issue than a market one. Is that correct? And what actions are you taking to improve performance?

I think we have, it's our opportunity. I think one of the things we've proven is where we focus, we win. We see that in the North America residential numbers. We also talk, you know, safety. We don't talk about safety on these calls, but our safety scores are amongst the best I've seen in my career. And that's because the organization focuses on that. And I think our opportunity is refocus on commercial. and have the same emphasis in investments and resources behind that channel. Thanks, Mike.

Thank you.

Sam, anything else on the phone?

To confirm, there's no further questions from the phone.

Well, let me close where I started. The potential, hopefully, it's very clear to see. Our goal is not to reinvent Rent2Kill, but to take the many strengths of the company and apply them consistently across the group. We will organize the leverage scale and drive functional excellence and return to becoming a truly great service company. Some of the reasons as I think about it are reasons to believe. Like I just said, when we focus, we win. And we have opportunities to focus to drive performance. We're not going to reinvent Rent2Kill, but the three priorities we described earlier are here to accelerate growth and close the gap to market. We'll self-fund growth investment and grow margins of cash over time. There's plenty of opportunity for us to take loan earnings from North America and continue to apply them in North America, but to bring them across the group and international. So with the right focus and investment against those core priorities, we have the people, the brands, and the scale to deliver sustainable organic growth, improve margins, and free cash flow. That I am confident of. So thank you for joining us today. I'm looking forward to talking to many of you in the days to come and weeks to come. Thank you.