11/3/2022

speaker
John
Executive Respondent

the chronic disease management programs, utilizing real-time data and information that's actionable, that we partner with our community doctors and our IPA doctors, those capabilities that if we can control those fully, we get the outcome we get in North Carolina. And so we're working hard on ensuring that some of the IPAs that we're partnered with the California that I would emphasize have been good partners. We have to work with them in getting, the bottom line is more access and faster access for our members. That's really the bottom line on CAPS. And to do so in a kind of coordinated way. And in the California marketplace, a lot of the, just from a legacy perspective, there's a lot of delegation. And we got to be very, very vigilant in ensuring that if it's like a subcontract, if you subcontract something to somebody, they got to make sure they do a really good job, whether that's on, you know, the utilization, the, the, the, the, the, the access that influences caps, you know, compliant risk adjustment. I mean, just all these things that have to do a good job on. And, you know, some of the, the, the, the, the partners that we have, you know, can do a better job and we're going to help them get there. Perfect. Thank you guys.

speaker
Moderator
Conference Moderator

Thank you. One moment for our next question. And our next question comes from the line of Jessica Tasson with Piper Sandler. Your line is open.

speaker
Jessica Tasson
Piper Sandler

Hi. Thank you so much for taking the question. I'm just curious to know in markets like Nevada where maybe stars came in a little bit lower than average, how does your approach to local marketing change, if at all? do you kind of take a more passive approach or do you deploy additional resources to kind of help supplement in the market?

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