This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.
Operator
Good day, ladies and gentlemen, and thank you for standing by. Welcome to Alarm.com's fourth quarter 2021 earnings conference call. At this time, all participants are on a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star then 1 on your telephone keypad. As a reminder, this conference call is being recorded. If you require any further assistance, please press star then 0. At this time, I would like to turn the conference over to Mr. Matt Zartman.
Matt Zartman
Sir, you may begin.
spk04
Thank you. Good afternoon, everyone, and welcome to Alarm.com's fourth quarter and full year 2021 earnings conference call. I want to remind you that this call is being recorded. Joining us today from Alarm.com are Steve Trundle, our President and CEO, and Steve Valenzuela, our CFO. Before we begin, a quick reminder to our listeners. Management's discussion during today's call will include forward-looking statements, which include projected financial performance for the first quarter 2022 and full year 2022, the impact of emerging market dynamics and trends on our business, and on anticipated market demand for our offerings, including new product offerings, the impact of the COVID pandemic on our global supply chain, international strategy, and the global economy, and our ability to manage supply chain challenges. Our business strategies, including our partnerships, plans and objectives for future operations and integration of recent acquisitions, continued enhancements to our platform and offerings, opportunities for growth in our current markets, and our plans to expand into new markets, and other forward-looking statements. These forward-looking statements are based on our current expectations and beliefs and on information currently available to us. Statements containing words such as anticipate, began, believe, continue, could, estimate, expect, forecast, may, plan, project, trend, will, and other similar words are intended to identify such forward-looking statements. These statements are subject to risks and uncertainties, including those contained in the risk factor sections of our most recent quarterly report on Form 10-Q filed with the Securities and Exchange Commission on November 4th, 2021, and in subsequent reports that we file with the Securities and Exchange Commission from time to time, including our annual report on Form 10-K for the year ended December 31st, 2021, that we intend to file with the Securities and Exchange Commission shortly after this call that could cause actual results to differ materially from those contained in the forward-looking statement. Please note that the forward-looking statements made during this conference call speak only as of today's date, and Alarm.com undertakes no obligation to update these statements to reflect subsequent events or circumstances except to the extent required by law. Also during this call, management's commentary will include non-GAAP financial measures and provide non-GAAP guidance. Management believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in understanding the company's performance and trends, but notes that the presentation of non-GAAP financial information is not meant to be considered in isolation or as a substitute for the directly comparable financial measures prepared in accordance with GAAP. Reconciliations between GAAP and non-GAAP metrics for our reported results can be found in the financial statement tables of our earnings press release, which we have posted to our investor relations website at investors.alarm.com. This conference call is being webcast and is also available on our investor relations website. The webcast of this call will be archived, and a telephone replay will also be available on our website. So, with these formalities out of the way, I'd like to turn the call over to Steve Trundle. You may begin.
Steve Trundle
Thank you, Matt. Good afternoon and welcome to everyone. We are pleased to report fourth quarter and full year results that exceeded our expectations. Our SAS and license revenue for the year 2021 was $460.4 million, up 17.1% over the last year. Our adjusted EBITDA for the full year was $142.5 million. Our results benefited from continued momentum in both the residential and commercial connected property markets in the US and Canada. We closed the year with more than 10,900 service provider partners who deliver our technology to more than 8.4 million subscribers in 58 countries around the globe. I want to thank our service provider partners and our employees for their resilience and contribution to our 2021 performance. As we get the new year underway, I will use today's call to discuss our strategy and how we plan to continue to grow. I will also highlight a few examples of the new capabilities that we introduced to our markets in 2021. Our strategy is to be the defining security-oriented IoT platform for four different property types, residential, multifamily, small business, and commercial or institutional enterprises. For each of these property types, we have a roadmap to deploy fully integrated best-in-class applications that span security and surveillance, automation, energy management, water management, and health. The key areas that drove much of our growth in 2021 and that I expect to continue to drive growth in 2022 and beyond our expansion into commercial markets, our video software initiatives, our expanding international business, and our energy management business. I'll begin with our commercial opportunity. As I reported to you during the year, commercial market activity returned to pre-pandemic levels in the second quarter. Our strategy is to develop software-based capabilities that will deliver unique value to commercial customers through the deep integration of security, video, access control, and energy management solutions. We initially built a solid toehold in the small business segment and have since been growing upstream. Last year, we released an innovative video analytics service called Business Activity Analytics which we designed for mid-tier commercial customers. This segment consists of properties that require more elaborate video surveillance solutions and a much higher number of cameras than a typical small business. Business activity analytics provides occupancy tracking, people counting, queue monitoring, and detection of crowd gathering. It also includes our robust enterprise business intelligence reporting, Subscribers can analyze activity trends and heat maps and monitor foot traffic and customer flows. The initial uptake of this capability has been solid with nearly 1,700 new accounts per month activating business activity analytics as we exited 2021. We have also been growing OpenEye. OpenEye is an alarm.com business and a leading provider of video surveillance as a service for large-scale enterprise commercial customers. These enterprises have robust video surveillance requirements and include universities, banks, national retail chains, schools, and property management companies. Since we acquired OpenEye in 2019, the team has developed new platform capabilities, including integrating our AI software And this has allowed them to expand their market opportunity and begin to shift their business model some to one that also drives SAS revenue. Next, I'll shift to the residential market. We saw a solid demand for smart home security in North America throughout 2021. Consumers are investing in their homes and security remains the primary purchase driver of smart home technology. Our home builder program has been one of several bright spots in the residential market. We launched the program in mid-2018, and our team has worked hard to engage potential partners and tailor our offerings for builders. These investments put us in an advantaged position as demand for new housing accelerated. Currently, 18 of the top 20 builders now use Alarm.com, some of which have standardized on Alarm.com for all of their new home developments. In the fourth quarter, we also launched the Alarm.com Smart Thermostat HD to round out our thermostat lineup with a premium offering. It has a high-resolution, full-color touchscreen display, and our cloud-based energy management software provides intelligent next-level comfort and control. An important element of our residential strategy is our initiative to apply our AI software to monitoring stations and alarm response events. Last year, we introduced a first-to-market capability called Ambient Insights for alarm response. It evaluates alarm signals and then provides a real-time determination to the monitoring station as to the likelihood that the property owner will cancel the alarm. Operators can then more effectively prioritize multiple alarm events. As a result, they can dispatch emergency services faster to the highest priority alarms and can also help reduce false alarm dispatches. Coupled with our visual verification service, monitoring stations can provide a broad range of critical information to public safety dispatchers and first responders. Another tenet of our strategy is to deliver the most capable video monitoring offering and a broadly accessible price point. Investments in our video platform have led to innovative new capabilities that drive growth for our service providers, significantly increase customer engagement, and improve installation efficiency and performance. I'll give a few recent examples. In 2021, we began broadly deploying video analytics capabilities designed to proactively deter break-ins and other security incidents. The Alarm.com 770 video doorbell fully launched last year with a market-leading video analytics package that can identify people and monitor them based on a range of customizable settings. We also launched Perimeter Guard, This video analytics capability identifies people anywhere around the perimeter of a property. Coupled with our new 724 outdoor camera, Perimeter Guard can respond with both audible alerts and flashing lights. This increases the deterrence value of our systems by putting a potential intruder on notice that they are being actively watched. Our international business is another area of growth and a key element of our strategy. In 2021, we continued to expand our global presence and product offering and grew our solid base of international service providers. During the fourth quarter, and despite a difficult international COVID environment, SAS revenue from our international business increased by over 25% from a year ago. We believe that we are in a good position to continue to meaningfully grow our international business in 2022. The final key element of our strategy is the expansion of our addressable markets through our segment businesses. These include Point Central, Energy Hub, and Building 36. Each business is focused on an attractive market opportunity and are in different stages of development. As reported in our other segment, SAS revenue for these businesses grew 26.9 percent in 2021. Point Central supports vacation rental property management companies and apartment properties. Its solution fully integrates devices, sensors, and systems to give property managers an enterprise service for access control, energy management, and property security. Building 36 partners with HVAC servicing companies to provide energy, water, and air quality solutions. The Building 36 team also leads our product development efforts in these domains, including the development of our new smart thermostat, HD. In 2021, they made solid progress expanding their product and partner base. Energy Hub provides enterprise software services that enable energy utilities to flexibly manage demand on the electricity grid through customer-owned and enrolled distributed energy resources. These resources include smart thermostats, batteries, commercial and industrial resources, solar inverters, and electric vehicle chargers. Energy Hub has expanded its customer base and now works with 60 of North America's leading energy utilities. Its platform manages over 700,000 grid-edge devices, the largest fleet of any distributed energy resource management solution provider in North America. To conclude, our key growth initiatives are delivering increasingly meaningful contributions to our business. Going forward, our focus is on blocking and tackling as we continue to execute the strategy we have laid in place so that we can further grow these areas in 2022 and beyond. And with that, let me turn things over to Steve Valenzuela. Steve?
Matt
Steve Valenzuela Thanks, Steve. I'll begin with a review of our fourth quarter and full year 2021 financial results and then provide guidance for 2022 before opening the call for questions. SAS and license revenue in the fourth quarter grew 15.4 percent from the same quarter last year to $121.7 million. This includes Connect software license revenue of approximately $7.4 million for the fourth quarter, down as expected from $9 million in the year-ago quarter. SaaS and license revenue for our Alarm.com segment grew 14.2% in the fourth quarter, and our other segment grew 30.9% year-over-year. For the full year of 2021, SaaS and license revenue of $460.4 million grew 17.1 percent over 2020. Our Alarm.com segment grew SAS revenue by 16.4 percent year-over-year, and our other segment grew 26.9 percent in 2021. Our SAS and licensed revenue visibility remains high. Our revenue renewal rate of 94 percent in the fourth quarter is at the high end of our historical range of 92 to 94 percent. Hardware and other revenue in the fourth quarter was 73.5 million, up 22.4 percent over Q4 2020. The increase in hardware revenue was primarily due to an increase in sales over video cameras. Total revenue of 195.3 million for the fourth quarter grew 17.9 percent from Q4 2020. For the full year of 2021, total revenue grew 21.2 percent to $749 million. SAS and license gross margin for the fourth quarter was 86.1 percent, an increase of approximately 80 basis points quarter over quarter, mainly due to mix. Hardware gross margin was 11.1 percent for the fourth quarter, Compared to 15.2 percent for Q3 2021, the lower harbor margin is mainly due to increased shipping costs and supplier price increases. We are increasingly having to address global supply chain challenges by tactically using air freight transportation for certain products. Because our costs are significantly higher, we have also announced price increases on some of our products which will be phased in starting this quarter. We anticipate gross margins gradually improving from Q4 levels this year, barring additional supplier price increases or the need to air freight products beyond our current plans. Total gross margin was 57.8% for the fourth quarter, compared to 58.2% for Q3 2021, mainly due to the lower hardware margins and a higher mix of hardware revenue. Turning to operating expenses, R&D expenses in the fourth quarter were $47.6 million compared to $38.9 million in the fourth quarter of 2020. We ended 2021 with 837 employees in R&D, up from 780 employees at the end of 2020. Total headcount increased to 1,500 employees compared to 1,404 employees the prior year. Sales and marketing expenses in the fourth quarter were $24.6 million or 12.6% of total revenue compared to $23.6 million or 14.2% of revenue in the same quarter last year. Our G&A expenses in the fourth quarter were $22.6 million compared to $23 million in the year-ago quarter mainly due to lower legal and acquisition-related expenses. G&A expense in the fourth quarter includes non-ordinary court litigation expense of $1.8 million compared to $2.5 million for Q4 2020. Non-ordinary court litigation expenses are part of our adjusted measures and are excluded from our measurement of our non-GAAP financial performance. Non-GAAP adjusted EBITDA in the fourth quarter was $31.3 million compared to $32.4 million in Q4 2020. For all of 2021, adjusted EBITDA was $142.5 million, up 13.7 percent from adjusted EBITDA of $125.3 million for 2020. In the fourth quarter, GAAP net income was $9.1 million compared to GAAP net income of $16 million for Q4 2020. Non-GAAP adjusted net income was $22.6 million or 43 cents per diluted share in the fourth quarter compared to $23.1 million or 45 cents per share for the fourth quarter of 2020. Non-GAAP adjusted net income for 2021 was $103.5 million or $1.99 per diluted share of 15.8% from non-GAAP net income of $89.4 million, or $1.75 per share for 2020. Turning to our balance sheet, we ended the fourth quarter with $710.6 million of cash and cash equivalents, up from $253.5 million on December 31, 2020. The increase in cash was mainly due to the net proceeds of $484.3 million from our convertible bond offering in January 2021 and our positive free cash flow for 2021, partially offset by the payoff of our senior revolving debt facility of $110 million. In the fourth quarter, we generated approximately $20 million in cash flow from operations compared to $35.4 million for the fourth quarter of 2020. Our free cash flow for the fourth quarter was $17.8 million compared to $29.9 million for the same quarter last year. In the fourth quarter, our capital equipment purchases were about $2.1 million compared to $5.5 million in the fourth quarter of 2020, mainly due to less facility build-out costs. Through the 12 months ended December 31st, 2021, we generated $103.2 million of cash flow from operations compared to $102.1 million for 2020. Our free cash flow for 2021 was $92.1 million compared to $85.9 million for 2020. Turning to our financial outlook, for the first quarter of 2022, we expect SAS and license revenue of $121 to 121.2 million. For the full year of 2022, we expect SAS and license revenue to be between 508 to 509 million. We are projecting total revenue for 2022 of 808 to 819 million, which includes estimated hardware and other revenue of 300 to 310 million. I want to note that the global supply chain continues to be very challenging. While we have factored in some additional air freight, we have anticipated some improvement in 2022. We have decent visibility through the first couple quarters of the year, but if the supply chain becomes more constrained and we are not able to get access to key components or need to continue to ship products via air freight further into the year than anticipated, then this will impact our results and our guidance. We estimate that adjusted EBITDA for 2022 will be between $149 to $150 million. We expect adjusted EBITDA in the first quarter to represent approximately 17 to 18 percent of our annual guide, with the remaining EBITDA spread about evenly over the following three quarters of 2022. We have factored in more travel and trade show expenses in our plans for 2022 As we are seeing a return to in-person activities and events, such as the ISC West Trade Show, which is scheduled to be held in Las Vegas on March 23rd to the 25th. Non-GAAP net income for 2022 is projected to be $104.3 to $105 million, or $1.86 to $1.88 per diluted share. EPS is based on an estimate of 56 million weighted average diluted shares outstanding, which now includes approximately 3.4 million shares on an if-converted basis. We are required to include these shares in our outstanding share count related to our convertible bonds with our adoption of ASU 2020-06, accounting for debt with conversion and other options. This non-cash impact reduces our non-GAAP EPS by approximately 12 to 13 cents for 2022, which is reflected in our guidance. We currently project our non-GAAP tax rate for 2022 to remain at 21% under current tax rules. We expect full year 2022 stock-based compensation expense of 50 to 52 million. In summary, we are pleased how well our service providers and internal teams have navigated this challenging time. We are focused on executing on our business and investing in our long-term strategy while continuing to deliver profitable growth. And with that, operator, please open the call for Q&A.
Operator
Ladies and gentlemen, if you have a question or comment at this time, please press star then 1 on your telephone keypad. If your question has been answered or you wish to remove yourself from the queue, simply press the pound key. Again, if you have a question or comment at this time, please press star, then 1 on your telephone keypad. Our first question or comment comes from the line of Adam Tindall from Raymond James. Your line is open.
Adam Tindall
Okay, thanks. Good afternoon, and congrats on a strong finish. Obviously, the very strong hardware growth is continuing, and I would imagine that creates an opportunity to upsell services over time as you feed the market with many units. So maybe a two-parter, one for Steve T., You talked about an upsell engine a couple quarters ago. Maybe you could talk about the progress and what you're experiencing there. And then Steve V, from a financial standpoint, I'm noticing that the net dollar retention metrics are very healthy and up again. And I would imagine that this maybe ties into this theme. Where do you think that that metric could go over time?
Steve Trundle
Hey, Adam. Yeah, upsell continues to be a – a driver of some of the hardware growth. It is primarily centered on video, which is great because that also allows us to push some SAS growth from the existing base as well. And we think that we'll probably continue. I believe that we saw growth in sales of video cameras last year to existing customers of around 36%. So pretty happy with that number. And I wouldn't say we're doing everything yet possible to do all that we can do there because we've also had a pretty meaningful focus on the 3G upgrades, which has eaten a lot of the cycles that our service providers have in terms of going back to the existing customers. But I think that that will continue to be something that we can push and hopefully even expand beyond video and get into the thermostats smart water valve, the Flex Center, and some of the other devices, but it is increasingly a meaningful chunk of our business.
Matt
Hi, Adam. For your second part, it's Steve Valenzuela. The 94% dollar retention rate certainly has been very strong. I would say in the short term and the near term with the 3G upgrades, we might see a slight decline there, but I would think longer term and hard to define longer term, given all the upgrades and the video and video analytics and how compelling the solution is with those features, I would think over the long term we should see that retention rate inch up over the next couple of years. It would be nice to see it over 100%. I'm not saying that we would hit that point, but I think once you get a system like this with video and video analytics, it's very hard to go without it. So it's a very compelling solution.
Adam Tindall
Understood. And maybe just as a quick follow-up, I mean, Balance sheet remains very healthy. And in light of Securitas and Stanley combination recently here, I thought I might ask about M&A priorities again. You know, given some of those things that are going on and maybe could double click on that deal specifically if it has implications for you. But would you consider something of that size and maybe just kind of revisit your priorities for M&A given balance sheet? Thank you.
Steve Trundle
Sure. So on that deal specifically, I mean, we are, you know, we have a good partnership with Securitas, and that, you know, there's not a lot of commenting on that deal because it's still subject to some regulatory review, and I believe that it closes a little bit later this year. So we're not probably able to comment too much on what's going on there. With regard to, you know, our own view, yes, we're sitting on a... a pretty active corporate development pipeline of opportunities we're looking at. We don't really... We're looking for the right opportunities as opposed to the right size. So if something were sizable but really represented the right opportunity for the company, then that's something we would consider doing. I don't think that we'll be actively buying service providers because we... our customers are service providers, and we like it that way. So I think we're looking more on the, you know, looking at opportunities that further our technology stack or further the addressable market that we're able to attach to. And some of them will be smaller opportunities, some large. But, you know, certainly an area of focus for us. And I would say probably it's getting better now than it was last year. Slowly but surely we're seeing some more reasonable discussions of value and probably a higher likelihood that a strategic can be effective in the current market than maybe what we saw six months ago when things were potentially a little bit more frothy.
Adam Tindall
Very helpful. Thanks and congrats again. Thanks, Adam.
Operator
Thank you. Our next question or comment comes from the line of Sperling Adi from J.P. Morgan. Your line is open.
Sperling Adi
Hi, guys. This is Rachetan for Sterling. Can you give colors on the demand environment around thermostat as HD, and how should we think about revenue contribution from the solution?
Steve Trundle
Sure. Sure. Thermostat HD is a new product. It rounds out our lineup of thermostats. The weakness in our lineup historically has been that we've had a great thermostat, good value proposition there at a great price point. It's been very useful in our service provider channel. If you're doing a new home build, oftentimes you want to really... We haven't had a thermostat that had a you know, super elegant touchscreen on it, very vibrant display, that sort of thing. Our strategy has been to sort of blend into the wall and then do all of the thinking in the cloud and on the app itself and let the user drive everything from that location. Especially in our builder market, there's demand for a higher-end thermostat, and that's what Thermostat HD is servicing. Also in the HVAC trade, there's demand for a higher-end thermostat. So... Incremental contribution, I don't think it's going to be a dial mover in terms of incremental contribution of hardware revenue. I think it's just an incremental improvement in the range of offering we bring to the market. And then thermostat's important to us because it allows us to better serve our customers in the multifamily space and in the builder space and in the HVAC trade. and then has some downstream value to our energy hub business as well. So it's an important product, but I wouldn't say it's going to drive a massive incremental hardware contribution. I could be surprised, but it will drive incremental improvement.
Operator
Thank you. Our next question or comment comes from the line of Brian Ruttenberg from Imperial Capital. Your line is open.
Brian Ruttenberg
Yes, thank you very much. Great quarter and year. A couple questions on gross profit, first of all. I think that you came in around 12% gross profit on the hardware. That's down by about half year over year, and you've sequentially been going down. I guess I'm stating the obvious here. Are we at the bottom here? Yes. Can we look for anything worse than this? It looks like, you know, we've hit a bottom here, or at least it's slowed. Can you talk about what kind of surprises would we have, I guess, of it getting any worse on the hardware side?
Steve Trundle
Yeah, good question, Brian. You're correct. Margins on hardware have slid. We haven't, I'll just be clear and say we haven't worried about it a ton. meaning our business is a SaaS business, and our primary goal has been to get the service providers the product they need to get the installations done and ideally at a good value so that we don't create too much acquisition cost for them when they're attempting to create new subscribers. So that's always our primary goal. And then to run a sustainable business, you need to drive some margin on the hardware. I think that... I think Steve commented that we did finally go ahead and put through a price increase in the first quarter. We think that will gradually lift margins. So are we absolutely at the bottom? I think we're probably at the bottom at the moment, unless we were to make a strategic decision in some way, shape, or form about just the overall hardware margin profile. But in terms of running the business the way we've traditionally run it, I think we're probably at the bottom. That said, the supply chain is still a fairly volatile place. And things change week to week. So we will continue to emphasize getting our service providers the product they need. And if something comes up that we need to work through, even at the expense of hardware margins, we'll do it. But if I were to guess, I would say we're probably at about the bottom right now.
Brian Ruttenberg
Great. And just as a follow-up on that, You mentioned a price increase. Can you ballpark us? I'm sure there's multiple products, and give us an average on how much you increase prices. And has that already gone through the system? Was there any pushback? And then the last part of that very long question was, how long before we get back to the 20s on hardware? Is that two years out, three years out?
Steve Trundle
So first part of the question, On average, as you noted, it varied dramatically by SKU. But on average, probably 8% or 9% was the effective price increase. And that is mostly through the system at this point. Did people call us up and thank us for raising their prices? No, they don't. Are they in an understanding kind of mode at the moment? I would say they are. Most of our peers and competitors in the industry pushed through multiple price increases last year. Our focus has been sort of to provide the best value we can and where possible to be the last to increase prices. So I think most of our service providers were conditioned to expect something, and now they're working through the process of increasing the prices that they take to the market as part of this inflationary cycle. So we felt like we handled it well. It's pretty much done at this point. And will we get back to 20% hardware margins? That's going to be a function primarily of mix. There are some places where our real focus on the hardware is enabling SAS. And if we see a situation where lower hardware margin can be a driver of much higher service revenue, then that will be our approach. And that's the approach in some parts of the market today, I would say, particularly on the residential side. In other places, the fast contribution from hardware is not quite as high. So when I look at the commercial side on a dollar-for-dollar basis, it's more typical to run some higher margin on the commercial side. For every $1,000 of hardware sold, you're not generating quite as much fast as you do on the residential side, even though you're getting higher ARPU per site. So there we'll see higher margins, and I would say that will gradually pull the overall blended up some through time as well, and that's probably about where I'd leave it. Do I know that we're going to get to 20%? I don't. It is still our kind of preferred practice. There's a level where, you know, just to cover your costs, the capital allocation costs, the inventory benefit cost, that sort of thing. If you're running much below that, then you really have to have a good reason for it. Thank you.
Operator
Thank you. Our next question or comment comes from the line of Darren Astahi from Roth Capital. Your line is open.
Dylan
Hey, thanks for taking my questions. Just going on for Darren. First one, could you talk about with some of the mask mandates dropping across the country, if you've seen any pickup for RFPs or activity in the commercial channel, and comment on a little bit how that pipeline might look now versus three or four months ago.
Steve Trundle
Yeah, I'm not sure it's been coupled to a ... mandates dropping. We saw recovery in the commercial channels really start to happen in the third quarter of last year, if I remember correctly. That's when we started to see the pipelines fill back up.
Operator
We saw... Ladies and gentlemen, please stand by. Ladies and gentlemen, please stand by. The line disconnected. We're waiting for them to call back in.
Steve Trundle
Hi, we're... We're back. We had a line... Go ahead, sir. We're back... I think the last question that I answered, this is Steve Tunnell speaking, was regarding the commercial pipeline. The summary on that was simply that the pipeline began to strengthen in the third quarter of last year. And whether it's going to continue that as a result of mask mandates being dropped, I don't know. But I believe that as small businesses are more are more robust with more customers out and about, that we would continue to see that part of the business be strong. I indicated that on the open eyes indication, which is very focused on enterprise-level sales, grew their business 51% last year. So that's a summary of the last question I had before we realized the line had dropped, and I'll take any other questions we have.
Matt
Dylan, did you have any other questions? I think you were the last person to ask the question.
Dylan
Yeah, I have one more if you can hear me.
Matt
Sure.
Dylan
Yeah, so I think you mentioned about 25% international growth. Care to call out any countries that you're seeing some over-indexing?
Steve Trundle
Yeah, we can call out, you know, the one that has pleasantly surprised me has been Argentina. Presently because they're a very strong service provider in that market, it's been doing well. I'd say LATAM in general has been stronger over the last year. International as a whole, I mean, I'm happy with 25% because it's a tough, kind of COVID environment last year for our international service providers. And I think on several calls, we talked about the international market being tougher than the North American market as a result of COVID. Even with that, our international team still grew that business, you know, 25% clip. And I think we're really kind of anxious as we move into this year to get very, very focused there and, you know, hopefully see more growth coming out of Europe and Southeast Asia as well.
Dylan
Great. Thank you.
Steve Trundle
Thanks.
Operator
Thank you. Our next question or comment comes from the line of Jack Vanderaard from Maxim Group. Your line is open.
Jack Vanderaard
Great. Nice quarter, guys. Thanks for taking my questions. Thanks. Steve Trundle, I think you said in your prepared remarks I mean, you laid out your 2022 kind of key growth focus areas. And then I think I heard an updated total subscriber count. Was that 8.4 million?
Steve Trundle
That's right. 8.4 million subscribers. Yes, sir. Gotcha. Okay, cool.
Jack Vanderaard
Well, that's great growth in the subscriber count. Just maybe for some context, and Steve Valenzuela, I'm sure you can help too. Whatever you're able to provide, I know you don't explicitly do this normally, but just to get context, a rough breakout of maybe residential versus commercial versus international residential within that subscriber group.
Steve Trundle
Sure. I can give you just some ballpark numbers. Steve Trundle speaking. International, we're right up against about half a million subscribers now. So very happy with how the team has built that business, getting to the point that there are real numbers there. And if we can begin to grow that business at sort of the current level of scale, that would be great. Commercial, same type of range. I'm going to say 400,000 to 500,000 total subscribers, maybe closer to 400,000 right now. adding around 25,000 sites per quarter on commercial subscriptions. So pretty happy with that as well. Still have a lot of TAM to explore there. And then the rest, I would say you break those two categories out. You break out commercial, break out international. Now there is a little bit of overlap between international and commercial. Some of our international customers are commercial, but you break those out and then everything left is going to be primarily commercial. residential, either a single family home or multifamily or vacation.
Jack Vanderaard
Great, that's that's really helpful color. And then just maybe over the next couple, you know, maybe this year, maybe the next year, two or three years out. It's great to see the international subscriber count, you know, hit that kind of half a million. But where do you how do you see that trending? Is there a way to quantify it in any way? Maybe like when you expected a million or more?
Steve Trundle
As soon as possible. But I would say, you know, that would be a big help. But the international is growing at the moment and probably will continue to grow faster than the company's overall growth rate. We believe that will continue to be the case. If we look forward, you know, some period of time, our belief has always been that our rest of world market would be, you know, about the same in terms of size and contribution as the domestic, and we include Canada, our friends in Canada in the domestic market. So that's what we're shooting for. I can't right now give you a timeline where we get to a million. I don't have that in front of me. I'm not sure, but I'd just say that we... Our goal is certainly for international to be of the same size as our North American business.
Jack Vanderaard
Okay, great. I appreciate the call. That's it for me. Thank you.
Operator
Thank you. I'm sure no additional questions in the queue at this time. Ladies and gentlemen, this concludes today's program. Thank you for participating. You may now disconnect. Everyone, have a wonderful day.
Disclaimer