AudioCodes Ltd.

Please note this conference is being recorded. I will now turn the conference over to your host, Roger Tuchin, Investor Relations. Roger, the floor is yours. Thank you, Operator. Hosting the call today are Shabtai Aliceberg, President and Chief Executive Officer, and Niran Baruch, Vice President of Finance and Chief Financial Officer. Before we begin, I'd like to remind you that the information provided during this call may contain forward-looking statements relating to AudioCode's business outlook, future economic performance, product introductions, plans, and objectives related thereto, and statements concerning assumptions made or expectations as to any future events, conditions, performance, or other matters are forward-looking statements as the term is defined under U.S. federal securities law. Forward-looking statements are subject to various risks and uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties, and factors include, but are not limited to, the effect of global economic conditions in general and conditions in audio codes industry and target markets in particular. Shifts in supply and demand. Market acceptance of new products and the demand for existing products. The impact of competitive products and pricing on audio codes and its customers' products and markets. Timely product and technology development upgrades and the ability to manage changes in marketing conditions as needed. Possible need for additional financing. The ability to satisfy covenants in the company's loan agreements. Possible disruptions from acquisitions. The ability of audio codes to successfully integrate the products and operations of acquired companies into audio codes business. Possible adverse impact of the COVID-19 pandemic on our business and results of operations. The effects of the current terrorist attacks on Hamas and the war and hostilities between Israel and Hamas and Israel and Hezbollah, as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties may affect our operations and may limit our ability to produce and sell our solutions. Any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel and other factors detailed in AudioCodes filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update this information. In addition, during the call, AudioCodes will refer to non-GAAP net income and net income per share. AudioCodes has provided full reconciliation of the non-GAAP net income and net income per share to net income and net income per share according to GAAP in the press release that is posted on its website. Before I turn the call over to management, I'd like to remind everyone that this call is being recorded, and archived webcasts will be made available on the investor relations section of the company's website at the conclusion of the call. With all that said, I'd like to turn the call over to Shabtai. Shabtai, please go ahead.

Thank you, Roger. Good morning and good afternoon, everybody. I would like to welcome all to our first quarter 2025 conference call. With me this morning is Niran Baruch, Chief Financial Officer and Vice President of Finance of Audiocodes. Niran will start off by presenting a financial overview of the Corps. I will then review the business highlights and summary for the Corps and discuss trends and developments in our business and industry. We will then turn it into the Q&A session. Niran?

Thank you, Shabtai, and hello, everyone. Before I start my formal remarks, I would like to remind everyone that in conjunction with our earnings release this morning, we will post shortly on our investor relations website an earnings supplemental deck. On today's call, we will be referring to both GAAP and non-GAAP financial results. The earnings press release that we issued earlier this morning contains a reconciliation of the supplemental non-GAAP financial information that I will be discussing on this call. Revenues for the first quarter were $60.4 million, an increase of 0.5 percent over the $60.1 million reported in the first quarter of last year. Services revenues for the quarter were $32.6 million, up 3.4 percent over the year-ago period. Services revenues in the first quarter accounted for 54 percent of total revenues. The amount of deferred revenues as of March 31, 2025, was $81.3 million, compared to $80.5 million as of March 31, 2024. Revenues by geographical region for the quarter were split as follows. North America, 48 percent. EMEA, 34 percent. Asia Pacific, 14%, and Central and Latin America, 4%. Our top 15 customers represented an aggregate of 52% of our revenues in the first quarter, of which 36% was attributed to our nine largest distributors. GAAP results are as follows. Gross margin for the quarter was 64.8% compared to 64.4% in Q1 2024. Operating income for the first quarter was 3.6 million or 6% of revenues compared to operating income of 3.3 million or 5.5% of revenues in Q1 2024. EBITDA for the quarter was $4.6 million, compared to EBITDA of $3.8 million for Q1 2024. And net income for the quarter was $4 million, or $0.13 per diluted share, compared to net income of $2.1 million, or $0.07 per diluted share for Q1 2024. Non-GAAP results are as follows. Non-GAAP gross margin for the quarter was 65.2%, compared to 65.2% in Q1 2024. Non-GAAP operating income for the first quarter was 5.4 million or 8.9% of revenues compared to 6.3 million or 10.5% of revenues in Q1 2024. Non-GAAP EBITDA for the quarter was 6.2 million compared to non-GAAP EBITDA of 6.7 million for Q1 2024. Non-GAAP net income for the first quarter was $4.7 million, or $0.15 per diluted share, compared to $5.2 million, or $0.17 per diluted share, in Q1 2024. At the end of March 2025, cash equivalents, bank deposits, marketable securities, and financial investment totaled $95.7 million. Net cash provided by operating activities was $13.5 million for the first quarter of 2025. Day sales outstanding as of March 31, 2025, were 107 days. During the quarter, we acquired 500,000 of our ordinary shares for a total consideration of approximately $5.2 million. In December, 2024, we received court approval in Israel to purchase up to an aggregate amount of $20 million of additional ordinary shares. The court approval also permits us to declare a dividend of any part of this amount. The approval is valid through June 14, 2025. On February 4, 2025, we declare the cash dividend of 18 cents per share, the dividend in aggregate amount of approximately 5.5 million, was paid on March 6, 2025. Regarding recent tariff headlines, we have not observed thus far any material changes to our revenues or business activity. Addressing the direct cost impact from tariffs announced since the beginning of 2025, we estimate approximately $3 million additional cost burden for the full year 2025 or approximately 4 million annually on a run rate basis. Note that these estimated amounts do not consider price increase actions we have taken across the affected product lines. Given the fluidity of the tariff situation and associated macroeconomic uncertainty, we have decided to withdraw the previously provided annual guidance. We plan to resume the practice of providing an annual outlook once the tariff rates are finally determined. I will now turn the call back over to Shabtai.

Thank you, Niran. I'm pleased to report SOLID's first quarter performance with healthy growth in key business lines, putting us on track with our long-term transformation to a cloud-based software and services company. All in all, first quarter 2025 was fairly successful in our journey to turn the company focus to AI-powered voice services. With continued good business momentum in our enterprise operation in UCAS and CX, and the growing maturity of AI and more specifically, Gen AI and conversational AI technologies, we believe we are building a sound and strong voice services business, expanding partner and customer base, and leading towards growth in growing profitability in coming years. What was unique and quite a new development in the core was the fact that we were successful in triggering interest of several large leading global system integrators in our conversational AI business voice services, who now evaluate them for performance and potential deployments within their customer base. We continue to execute on our strategy and focus mainly on two key strategic initiatives. First one is to keep growing our connectivity business, which provides roughly 95% of revenue. It is a mature business providing about 15% operating margin and presents stable long-term growth. Second one is the investment and growth in our conversational AI initiative, the AI-powered voice services, which demonstrated strong customer interest activity in the quarter. It should be noted, though, that while we enjoy success in gaining new conversational AI opportunities, it takes time for this opportunity to translate into actual growing recurring revenue. Therefore, while we grew just above 10% year-over-year in the quarter, we still maintain our target for this sector to grow 50% for the full year as these opportunities get mature and translate into revenues. associated products get more mature and effective and then allow us to translate those opportunities into revenues. Touching on some of the highlights of the connectivity business from first quarter, on the enterprise UC and CX business performed according to plan and counted for 90% of revenues in the quarter, highlighted by ongoing strength in the Microsoft business, which was up 7% year over year. Side by side with our success in the Microsoft Teams ecosystem for UCaaS, I'm glad to report that we made progress in certifying our solution for the Cisco WebEx Calling Cloud Connect environment. With Microsoft holding about 40% market share in the UCaaS market, and Cisco, a second strong runner-up, holding about 25% market share, we believe we are expanding the potential for the connectivity business, which should start contributing in the second half of 2025. I'll touch more on that later on. Our CX connectivity business increased 2% year-over-year in the quarter. We have seen healthy pipelines supporting continued positive outlook for 2025. Our conversational AI business grew above 10% year-over-year. More impressing is the growing pipeline and rate of new wins and bookings of new opportunities, which continue to grow at a very healthy rate. Turning to performance of our services, Overall services accounted for 54% of revenue and grew 3.4% year-over-year. The slow growth in services this quarter from fourth quarter 2024 levels is largely attributed to timing of professional services project completion. With services, our live managed services year-over-year growth remained robust, up roughly 25% year-over-year, to end the quarter at 67 million annual recurring revenue. With regard to our live managed services, we expect to significantly increase the attractiveness and efficiency of our solutions and their deployments by completing the integration for advanced gen AI-based business voice application into the live platform in the second quarter. Historically, our live managed solutions were often sold on a siloed basis, requiring additional manual steps to add an array of additional services. As such, once the live platform integration is completed in the second quarter, we further expect growth of these AI-powered services to be enhanced in the second half of 2025 by impending launch of this unique next-generation platform. As we are not aware of other competing platforms which integrate connectivity solution for all of the leading UCAS vendors such as Microsoft Teams, Cisco WebEx, Genesys, and Zoom with market-leading business voice application, we believe we will gain nicely in the market with this advanced platform. Ahead of the launch, we have shared our vision and provided demonstrations of the new platform to existing and prospective global system integrators and service provider customers, and the feedback has been overwhelmingly positive. The benefits of adopting this all-in-one service platform are clear, offering simplicity and cost-saving to our partners and improved customer experience to the end users. We already have several of our existing partner customers who are lining up to integrate our value-add solution into their offering as soon as the next generation live platform is available. Now to the whole issue of tariffs. Switching to the next our next topic regarding tariff headlines that have triggered uncertainty about global growth prospects. Towards that end, we have not observed any significant change in customer buying patterns thus far. Customer conversation and deals continue to grow as usual. On the actual impact and cost, the tariff impact in the first quarter came at about $350,000. We are closely monitoring developments in this area and have already taken steps to to mitigate the impact of the remainder of 2025 by working to move parts of our manufacturing out of China to other countries for which the tariffs are lower. For the second quarter of the year, we estimated the tariff-related cost impact to be approximately $750,000. For the full year, 2025, we estimated a total of $3 to $4 million cost burden. As we continue to make progress in shifting our business to software and services, the impact from tariffs on hardware part of our portfolio will continue to diminish. For perspective, in the first quarter of 2025, hardware accounted for roughly 30% of revenues, down from 45% in 2020, which was the first year we launched all live managed services. As presented earlier on the call by Niran, Given the fluidity of the tariff situation and associated macroeconomic uncertainty, we have decided to withdraw the previously provided annual guidance. We plan to resume providing an annual outlook once the tariff rates are finally determined. Before turning to detailed business lines discussion, let's quickly shift to profitability metrics. Our non-GAAP gross margin for the quarter was 65.2. Within our long-term target range of 65% to 68% with flat performance over the year-ago quarter. Gross margin and profitability came lower than planned due to a combination of three factors, the impact of the new tariffs, increased investment in our Indian product development in the emerging conversational AI line, and then due to less favorable mix of products. In the first quarter, non-GAAP operating expenses rose to 34 million, up from 32.9 million a year ago core. A year ago, increasing expenses primarily linked to enhanced investment in conversational AI and our expenses on marketing and sales as a focus or initiative to lead the AI-powered voice services business. In terms of ad count, we ended the core with 962 employees, and increased from 946 from the prior quarter and 959 in the year-ago period. Adjusted EBITDA for the first quarter was 6.2 million, reflecting 10.3% margin, comparing to 6.7 million or 11.2% in the first quarter of 2024. Lastly, we again demonstrated a strong cash flow generation with net cash from operating activities reaching $13.5 million for the core. This robust cash flow generated supports our capacity to keep investing in and expanding our business moving forward. Now to the Microsoft environment. Regarding our strategic business segments, as previously noted, Microsoft Teams business grew 7%. We have also performed well on the new projects front, where a total amount of creative opportunities in the Microsoft space grew about 6.5% as compared to the year-ago quarter. As to annual recurring revenues, we ended the first quarter with annual recurring revenues of $67 million compared to the year-ago error, which closed at $53 million. Total contract value signed in the first quarter reached a level of $18 million, growth of about 5% compared to the year-ago quarter. In terms of representative contract win at the quarter, fresh of landmark win, An initial purchase order within a major state university with over 50 campuses discussed last quarter. We received additional orders in the first quarter totaling over $1 million. This amount represents the second wave of commitment of additional schools as part of the master agreement signed with the IT administrator. Over the coming quarters, we would expect more campuses to come on board as well as potential VOCA CIC cross-sell. Long-term, with Teams Phone users representing a small fraction of the 320 million Teams daily active users, we remain enthusiastic about the potential for ongoing penetration gains of Teams Phone voice seats. Now to the new development with Cisco Web of Calling. In November 2024, Cisco has launched its Cloud Connect enablement program for service providers. Similar in functionality, to the Microsoft Operator Connect Accelerate program. Cisco is targeting significant migration from legacy broads of base systems and other on-prem or all centralized IP telephony solution, Webex Calling, which is its most advanced UCAS solution position to compete with Teams and Zoom. Unlike Microsoft Teams and Zoom, Cisco has very large install base via global service providers. According to discussion held we believe that Cisco forecasts about 15 million new subscribers migrating in 2025-2026 period. Articaz was selected to be one of four enablement partners. We estimate internally that this opportunity may contribute to total contract value of about 5 million in the next three years. We expect to expand our success with the UCAS connectivity area by offering Cloud Connect enablement capability for Cisco WebEx calling during the course of the third quarter, with the expectation that selling few millions in the coming 12 months. Now moving to voice AI business, starting with voice AI Connect. We had a strong core across all key metrics. We still have first quarter revenue growth, supporting our full year target of growing 30%. This milestone was supported by a high number of new logo wins in the US, Europe, and Asia Pacific, and significant expansions in install base. We believe the strength is attributable to several factors, including our superior SBC and voice bot technologies, and then ongoing customer interest of large enterprises in using voice as a natural interface to automate in about calls from customers. To that last point, our Voice AI Connect solution would be a natural fit for these enterprise customers as it future-proofs their investment in this fast-evolving AI landscape. The reason is that our technology enables customers to seamlessly adopt or scale various conversational use cases like Agent Assist, VoiceBus, etc., and then leveraging or pre-built integration to all major evolving board frameworks, speech-to-text and text-to-speech, meaning customers can preserve their investments in what they have acquired and integrated from AdiCodes and then move on with any new LLM or speech-to-text solution that appears in the market. Based on these factors, while demand for agent assist and voicebots has already been healthy, we may be on the cusp of another step, function increase in demand. This core allows Tier 1 financial institute that initially purchased a small number of sessions to support AgentAssist use case placed a high six-figure follow-on order, expanding the availability of AI-enabled transcription to cover over 5,000 agents. Importantly, we foresee further expansion of AgentAssist and potential addition of voice-bought use cases with this customer. In addition to large enterprise customers, we are also seeing robust growth from smaller end customers and partners serving them, brought on by our LiveHub self-service portal. Executing first core, LiveHub annual recurring revenue grew roughly 150% versus the year-ago core. So we're talking about continued growth all around. Now to VOCA CAC. We achieved healthy bookings in the first core, consisting of several large strategic enterprise customers. Our message of Complete team-scrolling and contact center solution is clearly resonating in the market amidst the UC and CX consolidation trend. We grew nicely both on the booking side and the revenue side. At the same time, we've been able to capture the attention of several large strategic partners, which has more than 15 new opportunities in its pipeline. The number of partners does keep growing quarter of the quarter. One deal I would like to highlight In the quarter, it's a contract signed with a system integrator for replacement of their legacy IVR with our next-generation conversational IVR for a Tier 1 BPO customer servicing one of the largest self-insurers and customers in the U.S. We won this deal against a major premium CX vendor, not just on the merits of our technology, but on the speed and execution of our service delivery. We successfully ported the customer to our IVR in just three weeks versus standard implementation timeline of three to four months. This strength is coming from both our direct sales efforts and growing contribution with global system integrators and channel. At Enterprise Connect this past March, we held a joint session with AT&T business, working through the tier one system integrators white labeling of VOCA in delivering successful business outcomes for a number of large enterprises. To top off, we landed an initial contract win in first quarter with the top five global business consulting firm, which would pave the way for additional future engagement opportunities. What could further fuel our momentum is the recent support of Microsoft Teams Phone extensibility, a standard that leverages Azure communication services to seamlessly integrate the Teams Phone UC interface for contact center. I would like to remiss if I haven't highlighted it before that VOCA CAC was among the first to select Microsoft Azure ACS architecture and technologies, which formed the foundation for the team's phone accessibility. A standard that we have co-authored. This validates our vision and acknowledge of our expertise on how to best optimize the Team CX experience. Overall, the broad-based strengths in the first quarter and positive leading indicator give us confidence in achieving our target of growing bookings by approximately 50% in 2025. Now to meeting insights, first quarter has been a growing, still growing quarter for meeting insights both operationally and in product developments. Number of meetings grew close to 100% quarter over quarter. The number of total proof of concepts and accounts grew 55% quarter of the quarter, with new proof of concept growing more than 30% of the previous one. Use of Gen AI prompts, the number of Gen AI requests growing dramatically, comparing to the year ago quarter, the number of meetings using Gen AI to generate unique recaps has grown almost 300%, and keeps growing on a monthly basis as we add more sophisticated prompts to the mix. We also launched an intelligent meeting room solution. This was launched in January. We integrated meeting eSAN technology into our video conferencing systems, enabling automated meeting summaries for both in-person and remote participants. This innovative solution garnered significant customer interest at ISE in Barcelona and Enterprise Connect. Now to our new announcement a week ago of a very unique industry, I would say industry first solution that's Meeting Insights On-Prem. That product targets security and sensitive environments. Meeting Insights On-Prem uses AI to assist organization in regulated and security sensitive industries by automatically producing secure accurate and efficient meeting recaps without the use of cloud services, meaning the solution is completely detached from the internet and thus allows full privacy and security. Just to touch on what makes this solution unique. First, it's a comprehensive centralized platform. Basically, it's a secure location for all meeting data, ensuring easy access and retrieval. Then it's an on-premises solution. This solution can be installed on local servers, eliminating the need for internet connectivity or cloud services, and offering greater control and security. We talk about customization of AI, advanced AI, combined with a built-in SLM engine that's installed locally, enables highly accurate transcription customized summaries, and actionable insights tailored to the specific organization needs. Then we have a language and jargon customization, advanced editing tools, automating task management. Clearly a very complicated, very comprehensive solution. We feel we are substantially ahead of any other player in the industry, and thus we believe that this solution will be fairly attractive. Just to give you some idea about what has been achieved so far. So the solution has been deployed in the first quarter. Right now we have close to five deployments functional already in Israel. Sectors that would be interested in that solution include government, defense, finance, and healthcare. And at this stage we have a pipeline of close to 20 new opportunities. and it's growing on a weekly basis. We just started out getting out of Israel. As we mentioned, we announced the product about a week ago, and now we start to go internationally initially to the U.S. and the European markets. To wrap up, in the first quarter of 2025, we continue to make solid progress in our long-term transformation to a cloud and voice services company with increased focus on AI-powered voice services. All in all, we made nice progress in our business. While achieving our revenue target, our gross margin profitability came lower due to combination of the impact of the new tariffs, increased investment in the emerging conversational AI line, and due to a less favorable of mixed products. We are operating from a position of strength, supported by Fortress Balance Sheet, a dominant connectivity franchise, and a conversational AI segment that enhances productivity. These strengths should resonate well with partners and customers in any market environment. We believe this factors position as well to navigate the potential market turbulence over the balance of 2025. And with that, I've completed my presentation. I'll move the session into the Q&A.

Thank you. The floor is now open for questions. If you wish to join the queue to ask a question at this time, please press star 1 on your telephone keypad. We do ask if listening on speakerphone this morning that you pick up your handset while asking your question to provide optimal sound quality. Once again, if you wish to ask a question at this time, please press star 1 on your telephone keypad. Please hold a moment while we poll for questions. And we have a question from Joshua Riley from Needham & Company. Joshua, your line is live. Please go ahead.

All right. Well, thanks for taking my questions here. Maybe just starting off on the tariff impact. Do you plan to take proactive steps to move some of the manufacturing out of China? Or do you plan to wait until you hear what the kind of maybe final tariff rates, if that is possible to know, come out before you take the proactive action on moving manufacturing out of China? And then along with that, can you just give us a sense of how you're thinking about price increases? if the tariff rates do not come down?

Yes. Actually, I think I've mentioned it on the call. We do plan to move actually already two steps to move part of our manufacturing, majority of the manufacturing out of China to other countries. Some of what we do, our main manufacturer is Flextronics. Flextronics has got manufacturing plants around the world. We plan to move them into other countries in Asia Pacific and also part of the manufacturing to Israel. All in all, we do plan to make these moves in the course of the next three to six months. We believe that by taking these steps, we will lower substantially the impact from the tariffs from potentially, you know, without any such action, that would have come to an impact of between 10 to 12 million. But now taking these steps, We now foresee a burden of about $3 to $4 million.

Understood. Got it. And then if you look at the Microsoft ecosystem, I guess what trends are you seeing in terms of operator connect versus direct routing? And can you just give us a sense of how if customers choose one versus the other, what your relative business opportunity is?

Yeah, so generally, it's really you need to look at the timeline. You know, SBCs came first, and therefore all the large enterprises, you know, use that to connect. With the advent of Operator Connect, we see transitioning the market towards Operator Connect, which we believe will ultimately become the governing way of, you know, connecting SBCs. So it's a market that's growing, you know, relatively mild growth. But still, you know, Operator Connect will probably become the winner in that area.

Got it. And then last question for me is just on the Cisco opportunity. How do you plan to – you mentioned, I think, $5 million in total contract value opportunity for you to go after here in the next year or so. How do you plan to manage the go-to-market dynamics for that opportunity? And, you know, maybe just some more strategy around how you're going to plan to win those opportunities. Thank you.

Right, right. Well, you know, we are, you know, working in the service provider space for many years now. So therefore, and we have ongoing project with them. So, and what works for us, and I've mentioned that we have, you know, few competitors there. think the brand, the vast deployment, I mean, we're working all around the world. Actually, I can tell you that as we completed certification for EMEA, I think we were facing already, I was told a day ago, already two opportunities in the UK. So we believe that with our, you know, being in the service provider world known and brand for other things, we definitely will gain. And the fact that The other competitors are relatively smaller in size, which gives us an advantage in becoming the preferred solution provider.

Understood. Thank you.

Sure. Thank you. And as a reminder, if you wish to join the queue to ask a question at this time, you may press star 1 on your keypad. Once again, that will be star 1 if you wish to ask a question at this time. And there are no further questions in queue at this time. I'd now like to turn the floor back to management for closing remarks.

Thank you, operator. I would like to thank everyone who attended our conference call today. With continued good business momentum in our enterprise operations and good underlying market growth trends for conversational AI in the UCAS and CX markets, We believe we are transitioning the business towards growth and growing profitability in coming years. We look forward to your participation in our next quarterly conference call. Thank you all. Have a nice day.

Thank you. This does conclude today's conference call. You may disconnect at this time and have a wonderful day. Thank you once again for your participation.