Bandwidth Inc.

Good morning and welcome to the Bandwidth, Inc. First Quarter 2025 Earnings Call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your telephone keypad. To withdraw your question, please press star and then two. Please note that this event is being recorded. I would now like to turn the conference over to Sarah Wallace. Please go ahead, ma'am.

Good morning, and welcome to Bandwidth's first quarter 2025 earnings call. I'm joined today by David Morkin, our CEO, and Daryl Rayford, our CFO. They will begin with prepared remarks, and then we will open up the call for Q&A. Our earnings press release was issued earlier today. The press release and an earnings presentation with historical financial highlights and a reconciliation of gap to non-gap financial results can be found on the investor relations page at investors.bandwidth.com. During the call, we will make statements related to our business that may be considered forward-looking, including statements concerning our financial guidance for the second quarter and full year 2025. We caution you not to put undue reliance on these forward-looking statements as they may involve risks and uncertainties that could cause actual results to vary materially from any future results or outcomes expressed or implied by the forward-looking statements. Any forward-looking statements made on this call and in the presentation slides reflect our analysis as of today, and we have no plans or obligation to update them. For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our latest 10-K filing as updated by other SEC filings. With that, let me turn the discussion over to David.

Thank you, Sarah, and good morning, everyone. Welcome to Bandwidth's first quarter 2025 earnings call. We're pleased to report a solid start to 2025 with results exceeding both our top and bottom line expectations, driven in large part by strong performance in our core offerings, reflecting healthy demand for our cloud communications services and disciplined operating execution. We deeply appreciate the continued trust of our customers and the opportunity to serve them. To our dedicated bandmates, thank you for the talent, drive, and unwavering commitment to our mission. I thank God for each of you and for his many blessings on our company. Before we discuss our first quarter performance, I want to briefly address the recent attention around global trade policy. Based on what we know today, we don't believe the current tariff environment poses any material impact to our business. We continue to see healthy usage across our core offerings in voice and messaging, particularly in regulated mission-critical verticals like healthcare and financial services. In our 26-year history, bandwidth has always been known for resilience, and we remain focused on disciplined execution, new innovations, and delivering the essential communications our customers rely on every day. Now let's turn to our first quarter performance. Bandwidth powers mission-critical communications across AI voice, messaging, and emergency services. Our Maestro platform is the orchestration layer for the modern enterprise, giving enterprises the freedom to integrate their choice of best-in-class CCaaS, UCaaS, and voice AI agent providers. As the only CPaaS company with our own global communications cloud, we deliver unmatched geographic reach and reliability. The results of our strategy to drive growth in our core platform are evident in our first quarter performance across all three of our market offers, enterprise voice, global voice plans, and programmable messaging. Our enterprise voice business is experiencing significant traction as enterprises increasingly choose bandwidth to modernize their communications infrastructure. They are leveraging our software platform and global network to deliver mission-critical voice communications and enable AI-powered voice agents. Notably, over half of our enterprise customers are now utilizing our Maestro or AI Bridge platforms. Maestro's flexibility and orchestration capabilities are proving to be a strong competitive differentiator in sectors like financial services, healthcare, and hospitality, as enterprises choose us for the measurable ROI we deliver in streamlining operations and accelerating innovation. We saw this firsthand with significant customer wins in the healthcare sector. One prominent healthcare provider with locations across the Midwestern US selected Bandwidth for a new bring-your-own-carrier deployment on Maestro, seamlessly integrating with their existing cloud contact center. Their decision was driven by the comprehensive suite of cloud services Bandwidth offers, including the ability to integrate AI voice agents. Another key win involved a publicly traded group of hospitals and clinics seeking to implement a hybrid environment to integrate their legacy on-premises applications. Bandwidth's Maestro platform is jump-starting their cloud journey by modernizing their communications infrastructure. Maestro's dynamic call routing feature provides superior reliability while allowing the customer to consolidate and own their telephone numbers for greater control. These examples demonstrate how bandwidth's open and flexible architecture powered by Maestro serves both cloud-first and hybrid customers with the integrations of their choice, addressing a wide spectrum of enterprise needs. Our voice AI strategy resonates with enterprises and we are making significant strides in our AI voice strategy, focusing on openness and flexibility, core tenets of our Maestro platform that align with our customers preferred approach to building their solutions. As enterprises increasingly adopt specialized AI voice agents, integrating them into existing communication workflows presents a challenge. Maestro AI Bridge is specifically designed to simplify this complexity, allowing organizations to integrate their choice of new AI voice solutions with their current CCaaS and UCaaS platforms. This strategy is already contributing to our growth in wallet share. A long-term customer recently selected AI Bridge to power a new IVR replacement using a third-party AI voice agent. This deployment has significantly improved efficiency by resolving inquiries about transaction status and payment confirmations, freeing up human agents for higher value interactions, reducing operational costs, and enhancing both customer and agent satisfaction. Furthermore, AI bridges interoperability allowed the customer to deploy on their own timeline. In our enterprise business, our channel program continues to expand, enabling us to engage with large and complex enterprise transformations through MSPs and system integrators. In the first quarter, we expanded our longstanding partnership with Miratech through another multi-million dollar deal. This collaboration will power a new Genesis contact center for the largest regional auto club in the U.S., The customer chose bandwidth for our rapid deployment capabilities via our Genesis integration on the Maestro platform and our ability to easily integrate AI voice agents for future automation of customer service functions. Turning to Global Voice Plans, our largest voice offering. This category continues to provide a strong foundation for bandwidth growth. Our owned and operated global network, coupled with our regulatory expertise and software automations on the universal platform, remain key differentiators for our hyperscale and communications platform customers like Microsoft, Zoom, and Genesis. In the first quarter, we successfully secured new business and expanded existing relationships. Let me give you two examples. First, we secured a new relationship with a global IT services provider and Microsoft Gold partner serving over 3,000 customers across 57 countries. They selected Bandwidth to support mission-critical contact center operations for several U.S. state governments and large enterprise clients. A key factor in their decision was the failover protection provided by our call-assure solution for their 7,000 toll-free numbers. This win highlights Bandwidth's reliability and platform resilience, positioning us for growth as this partner expands deployments. Second, we deepened our engagement with an existing long-time Global Voice Plans customer that is pioneering a groundbreaking AI use case They recently launched a real-time voice translation service powered by large language models, enabling seamless communication in English, Chinese, Japanese, and Spanish, with plans for more languages in the future. The customer continued building on the bandwidth cloud because of our ability to deliver the high fidelity, low latency, and reliability that voice AI applications demand. It's a powerful example of how enterprises are launching voice AI with bandwidth, driving increased usage of our bandwidth cloud. Turning to our programmable messaging offer, customer use cases remain diversified, and we're pleased by the core platform demand we're seeing across commercial messaging use cases. Customers continue to choose bandwidth for our reliability, scalability, and the deep expertise we have in messaging compliance. For example, in the first quarter, we welcomed another million dollar plus customer, a rapidly growing consumer engagement platform in the personal care space with anticipated ramping throughout the year. They selected bandwidth for the capacity and enhanced reliability needed to support their growth, along with AI-powered tools like our campaign registration center to simplify compliance. Our ability to support protected health information on our bandwidth cloud is crucial for their planned expansion into the wellness vertical. Before wrapping up, I want to congratulate our bandmates on earning two Gold Stevie Awards, the highest honors given in this global competition. Our customer success team received the top recognition for innovation in customer service for the second year in a row, and our inaugural Reverb User Conference placed first for best customer engagement initiative. These awards are a clear reflection of our mission to put customers at the heart of everything we do. In summary, Demand is solid, our strategy is effective, and we're committed to growing our core business through focused execution, innovation, and delivering critical communications for our customers. With a growing market, loyal customer base, strong competitive position, profitable operations, and a solid capital structure, we believe bandwidth is well-positioned to drive long-term growth and profitability. I'll now turn it over to Daryl to walk through the details of our financial results and outlook.