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spk07: Welcome to Booking Holdings' fourth quarter and full year 2022 conference call. Booking Holdings would like to remind everyone that this call may contain forward-looking statements which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are not guaranteed of future performance and are subject to certain risks, uncertainties, and assumptions that are difficult to predict. Therefore, actual results may differ materially from those expressed, implied, or forecasted in any such forward-looking statements. Expressions of future goals or expectations and similar expressions reflecting something other than historical fact are intended to identify forward-looking statements. For a list of factors that could cause booking holdings actual results to differ materially from those described in the forward-looking statements, Please refer to the Safe Harbor Statements at the end of Booking Holdings earnings press release, as well as Booking Holdings most recent filings with the Securities and Exchange Commission. Unless required by law, Booking Holdings undertakes no obligation to update publicly any forward-looking statements, whether as a result of new information future events, or otherwise. A copy of Booking Holdings' earnings press release, together with an accompanying financial and statistical supplement, is available in the For Investors section of Booking Holdings' website, www.bookingholdings.com. And now I'd like to introduce Booking Holdings' speakers for this afternoon, Glenn Fogle and David Goulden. Go ahead, gentlemen.
spk06: Thank you, and welcome to Booking Holdings' fourth quarter conference call. I'm joined this afternoon by our CFO, David Goldman. I am pleased to report a strong finish to 2022 as we delivered fourth quarter revenue and adjusted EBITDA of approximately $4 billion and $1.2 billion respectively, which were both ahead of our previous expectations. Room night growth versus 2019 of 10% in the fourth quarter improved from 8% growth in Q3. And for the first time, we saw room nights across all of our major regions above 2019 levels for the quarter, which was another important milestone for our recovery. Room night growth trends have further strengthened in 2023, with January room nights up 26% compared to 2019, or up about 60% year over year. We're encouraged by the continued strength and resiliency of travel demand last year and into the new year, which speaks to consumers' strong desire to travel. However, as we stated last year, month-to-month trends can be volatile, and we recognize that there is uncertainty regarding the future path of the world economy. David will provide further details on our fourth quarter results and on the recent trends we have been seeing in 2023. Looking back at the full year of 2022, I am proud of our company's performance during what was a challenging and very competitive environment. Our customers booked an all-time high of nearly 900 million roommates on our platforms in 2022, which was an improvement of 52% versus 2021 and 6% higher than in 2019. Gross bookings of $121 billion exceeded the $100 billion mark for the first time in our history and increased 58% versus 2021 and 26% versus 2019 or 73% and 36% on a constant currency basis. These record levels of room nights and gross bookings were achieved despite travel restrictions still in place in many parts of the world at the onset of 2022. And I note that most of Asia did not begin to open until towards the end of the year. And Russia's invasion of Ukraine negatively impacted our business. In terms of our P&L last year, we reached a new revenue record of slightly more than $17 billion. which was 56% higher than 2021 and 13% higher than 2019, or up about 71% and 24% on a constant currency basis respectively. We achieved this strong top line result while improving our profitability with adjusted EBITDA of $5.3 billion, increasing 82% versus 2021, and margins expanding by four percentage points year over year. Adjusted EBITDA was 10% below the 2019 levels. However, on a constant currency basis, it was actually 6% higher after accounting for the FX headwinds we faced in 2022. I believe these results demonstrate that we are making significant progress against our goal to build a larger and faster-growing business that generates more earning dollars than it did prior to the pandemic. While there is more work to be done to achieve this long-term goal, I am encouraged by the progress we have seen so far. Regarding our long-term outlook for travel, we are pleased with the position of our business and are positive about the future. This, coupled with our strong balance sheet, led us to return $6.5 billion to shareholders during 2022 by purchasing our shares. At year end, our share count was 8% lower versus the prior year, and returning capital to shareholders will remain a high priority for the company going forward. David will provide further thoughts on our approach in his remarks. In addition to our strong financial results in 2022, we made meaningful progress against the key strategic priorities that I highlighted on our earnings call two years ago. These are expanding payments at Booking.com, building out our connected trip capabilities, and strengthening our position in the US market. Let me address the progress we've made in each of these areas. On payments, in the fourth quarter we processed 42% of Booking.com's gross bookings on a merchant basis and are pleased with our progress in this area. As mentioned in the past, moving Booking.com's model from agent to merchant drives important benefits for both our supplier partners and our travelers. For our supplier partners, offering a payment solution adds value in several key ways, including providing access to additional travel or demand by enabling alternative payment methods, reducing cancellations, decreasing operational workloads, and enabling fraud protection. For our travelers, Booking.com's platform allows many consumers to pay how they want to pay, and we believe ultimately helps deliver a more seamless and frictionless booking experience. On the connected trip, Our long-term vision is to make booking and experiencing travel easier, more personal, and more enjoyable, while delivering better value to our traveler customers and supplier partners. We've expanded our offering into travel verticals other than accommodations with a focus on flights. And in the future, we will work to link relevant travel components together to provide a more seamless and flexible booking and travel experience. We believe that as a result of this initiative and the improved consumer experience, we will drive increases in customer engagement and loyalty to our platform over time. We continue to make progress in further developing our flight offering on Booking.com, which is now available in over 50 countries. This flight offering gives us the ability to help our consumers book another important component of their travel in one place on our platforms. and allows us to engage with potential customers who choose their flight options early in their travel discovery process. We continue to see that over 20% of all of our flight bookers globally are new to Booking.com. We will continue this important work to provide our customers the best possible trip experience we can offer. In the U.S., both our Priceline and Booking.com brands continue to execute well and contributed to U.S. room night growth of almost 30% and gross bookings growth of about 60% in 2022 versus 2019. On a volume and consumer spend basis, we have grown our U.S. business to be meaningful larger than it was prior to the pandemic. And we believe that our growth rate has outpaced the recovery in the broader market for U.S. accommodations, which means we believe we gained market share. At Booking.com, we've taken steps to improve our offering in the U.S. by utilizing marketing to improve awareness of our brand, introducing and ramping up our flights products, scaling adoption of payments, and working closely with our accommodation partners to ensure we are delivering incremental value to them. We are encouraged by our achievements in strengthening our positioning in the U.S., but there is much more work ahead as we continue to execute against this priority over the long term. In terms of our core accommodation business, we continue to drive benefits for our traveler customers and for our supply partners. For our supply partners, we strive to be a valuable partner for all accommodation types on our platform, by delivering incremental demand and developing products and features to help support their businesses. For example, as I mentioned earlier, payments brings an important benefit to our partners. In the area of alternative accommodations, Booking.com alternative accommodation roommates for the full year grew about 56% versus 2021 and about 11% versus 2019. and represented about 30% of Booking.com's total room loans. During the year, we made progress with our alternative accommodation offering for the full spectrum of property types by rolling out an enhanced payment solution for professionals, launching partner liability insurance, introducing a damage policy, and piloting request to book functionality, which is an important feature for some individual partners. We have seen improvements in the time to first booking, and better retention rates for new partners. At the same time, we are incorporating our alternative accommodation offering in some of our recent brand advertising to help raise awareness, customer awareness, of this product. We aim to build on this progress by continuing to improve the product offering to our supply partners and travelers, particularly in the United States. We remain focused on building a better experience for our customers and increasing loyalty, frequency, spend, and direct relationships over time. Our mix of customers booking directly on our platforms reached its highest level ever in the fourth quarter. Our goal over time is to further increase our direct mix through several initiatives, including continued efforts to enhance the benefits of our Genius Loyalty Program. further building out our connected trip vision to increase engagement with our customers and driving more of our customers to download and utilize the mobile app. The mobile app is an important platform as it allows us more opportunities to engage directly with travelers. And ultimately, we see it as the center of our connected trip vision. About 45% of our room nights were booked through apps for the year. which is about 13 percentage points higher than in 2019. For 2022, Booking.com's app remained the number one downloaded OTA app globally and for the first time moved into the number one position in the U.S. according to one of the leading third-party research firms. We will continue our efforts to enhance the app experience to build on the recent success we have seen here. We believe providing attractive prices on accommodations is very important because we aim to deliver value to our travelers. Our first priority as we think about providing attractive prices is to work directly with our supply partners to source competitive rates. In addition to sourcing competitive rates directly from our partners, we have built up our ability to selectively offer discounts and incentives at Booking.com over the last few years. This ability to merchandise is another lever that we can now pull as we look to deliver value to our customers when we cannot directly access the most competitive pricing. We have been pleased with the levels of incremental return we have seen in 2022 from merchandising and will continue to selectively utilize this tool going forward. In conclusion, I am encouraged by the progress our teams have made in delivering strong results in 2022 while executing against our key strategic priorities. These initiatives will help us deliver a better offering and experience for our customers and partners, which strengthens both sides of our marketplace. We are as confident as ever in the long-term growth of travel and the opportunities ahead for our company. Now, before I turn the call over to David, I want to share the news. that David has let us know that he plans to retire from his role as CFO in early 2024, after which he will be involved with us for up to two more years to help initially with the transition, and then with other projects and initiatives as needed. As you can see by this timeline, he's not going anywhere for quite some time. So now, let me turn the call over to David.
spk05: Thank you for those comments, Glen. And as you said, I'm not going anywhere for some time. Over the next year in my CFO role and when involved beyond that, I will remain as focused as ever on continuing to help deliver strong results from the business and creating value for our stakeholders. Now turning to our results. I'll review our results for the fourth quarter and provide some color on the trends we've seen so far in the first quarter and our thoughts on 2023. All growth rates for 2022 are relative to the comparable period in 2019, unless otherwise indicated. All growth rates for 2023 are on a year-on-year basis, unless otherwise indicated, but we will be making some references to the comparable periods in 2019 where we think these are helpful. Information regarding reconciliation of non-GAAP results to GAAP results can be found in our earnings books. Now, on to the fourth quarter. We were encouraged to see room-light growth of 10% in the fourth quarter, up from 8% room-light growth in the third quarter, with the improvement driven by Asia and the US. For the fourth quarter, the US was up more than 35%, rest of the world was up more than 10%, and Europe and Asia were both up mid-single digits. Q4 was the first quarter of room-light growth in Asia versus 2019. Growth in total room nights on a year-on-year basis increased from 31% in Q3 to 39% in Q4. Our mobile apps represented over 45% of our room nights in the fourth quarter and about 45% for the full year. We continue to see an increasing mix of our total room nights coming to us through the direct channel. direct channel increased as a percentage of our room nights in the fourth quarter and for the full year relative to 2021 and 2019. The international mix of our total room nights in Q4 was about 48%, which was higher than Q3, but still a few percentage points below Q4 2019. Our cancellation rates were slightly above 2019 levels in Q4, but were slightly below 2019 levels for the full year. In Q4, the booking window at Booking.com remained shorter than in 2019, similar to what we saw in the third quarter of 2020, of 2022. This booking window expanded meaningfully versus the fourth quarter of 2021 when we saw a higher mix of near-term bookings during the COVID-19 Omicron variant wave. For alternative accommodations at Booking.com, Our room night growth rate was about 15% in Q4 versus 2019, and the global mix of alternative accommodation room nights was about 29%, which was a couple of percentage points higher than Q4 2019 and Q4 2021. Q4 growth bookings increased 32% versus 2019, or 47% on a constant currency basis. The 32% increase in growth bookings was 22 percentage points better than the 10% room-night increase due to 29% higher accommodation constant currency ADRs and also due to five points from strong flight bookings across the group, partially offset by 15 percentage points of negative impact from FX movements. Our accommodation constant currency ADRs benefited by about 1 percentage point from regional mix and about 28 percentage points from rate increase across all our regions. Despite the higher ADRs in the fourth quarter, we have not seen a change in the mix of hotel star ratings being booked or changes in length of stay that could indicate the customers are trading down. We continue to watch these dynamics closely. Airline tickets booked in the fourth quarter were up about 249%. versus small base in 2019, and up about 61% versus 2021, driven by the continued expansion of Booking.com's flight product. Revenue for the fourth quarter was up 21% versus 2019, and up about 35% on a constant currency basis. Revenue as a percentage of gross bookings was about 130 basis points below Q4 2019, and was about in line with our expectations. our underlying accommodation take rates were about in line with Q4 2019 levels. The marketing expense, which is a highly variable expense line, increased 32% versus Q4 2019. Marketing expense as a percentage of gross bookings was about in line with our expectations and with Q4 2019. Sales and other expenses as a percentage of gross bookings were up about 40 basis points compared with Q4 2021 and was in line with our expectations. About 42% of Booking.com's gross bookings were processed to our payment platform in Q4, up from about 30% in Q4 2021. Our more fixed expenses in aggregate were up 24% versus Q4 2021, which was higher than our expectations, primarily due to changes in FX in the quarter. adjusted EBITDA was over $1.2 billion in the fourth quarter, which was 3% below 2019, and would have been about 16% above 2019 on a constant currency basis. Non-GAAP net income of $957 million results in non-GAAP EPS of about $25 a share, which was up 6% versus Q4 2019. On a GAAP basis, we had net income of over $1.2 billion in the quarter, which includes a $240 million pre-tax gain related to sale of our office building for Booking.com's future headquarters in a sale-leaseback transaction, as well as $179 million unrealized gain in our equity investments primarily related to Metra, DD, and Grab. When looking at the full year, we're pleased to report that our 2022 room nights were 6% higher than 2019, and our gross bookings were 26% higher and about 36% higher on a constant currency basis. Our full-year revenue was over $17 billion, which was 13% above 2019 and up about 24% on a constant currency basis. Full-year revenue as percentage of gross bookings was 14.1% in 2022, which was lower than the 15.6% in 2019 due to almost a full point of negative impact on timing, about 40 basis points from the slow recovery in advertising and other revenues, which have no associated gross bookings, and about 30 basis points from an increased mix in flights. The benefit of take rates in 2022 from increased revenue from payments was offset by our increased investments in merchandising, each of which impacted our reported take rates by about 1 percentage point in 2022 compared to about half a percentage point each in 2019. These changes in payment for revenue and merchandising costs versus 2019 are mainly at booking.com. Our full year adjusted EBITDA was about $5.3 billion, which was 10% below 2019 and up about 6% on a constant currency basis. Adjusted EBITDA margin was 31%, which was four points higher than our EBITDA margin in 2021 and better than our expectations for a few points higher at the start of the year. Now onto our cash and liquidity position. Our Q4 ending cash and investment balance of $15.2 billion was up versus our Q3 ending balance of $11.8 billion, driven primarily by the $3.6 billion bond offering we completed in Q4, the $2.1 billion of free cash flow generated in the quarter, and about $600 million in proceeds from the sale-leaseback transaction I mentioned previously. This increase in our cash balance was partially offset by about $2.3 billion in share we purchased in Q4, and by the payment of about $780 million for a November debt maturity. For the full year 2022, we generated almost $6.2 billion in pre-cash flow, which was 38% higher than in 2019. We repurchased over $6.5 billion of our shares in the year, and reducing our year-end share count by about 8%, versus 2021 and by 22% over the last five years. We are proud of this accomplishment because it reflects both our commitment to return capital to shareholders and how carefully we've managed our stock-based compensation expense and its dilutive impacts. We continue to see many publicly traded companies perform out the very real expense associated with stock-based compensation. We strongly disagree with this approach, and therefore every profit metric we report includes the native impact of stock-based compensation expense. We view SBC expense as a very real cost of doing business, a cost that every stakeholder should fully count when evaluating the performance and returns of our business or any business. If anything, we view SBC dollars as even more valuable than cash dollars because of our long-term expectation that dollars worth of stock today would be worth more in the future. It's the same expectation that serves as a rationale for pursuing our share repurchase program, a program that has meaningfully reduced our share count over time and has not just served to offset dilution from SBC. Simply offsetting dilution does not represent a return on capital to shareholders, but actually represents a cash drain on a business that does not get counted in many companies for former reporting of profits. In 2022, our stock-based compensation resulted less than 0.7% of shareholder dilution. And during the last five years, it's resulted in less than 3% of cumulative dilution. As I mentioned, during the same period, we reduced total share count by a net 22%, inclusive of the shares that were added as a result of our stock-based compensation activities. Our future practices will continue to be guided by the same two philosophical approaches that have guided us for decades, namely, number one, the stock-based compensation counts, and two, that our stock repurchases, first and foremost, are actively meant to return capital to shareholders in the form of share count reductions. In January, we started to sell down our investment in MetOne and completed the sale of our position in February. Total proceeds of $1.7 billion from a sale represent a $1.2 billion, or over 250% increase in the value of our regional investments. On an after-tax basis, we expect this to increase our available cash position by about $1.4 billion. Our business partnership with Methuen continues. As we think about our capital structure and allocation framework going forward, we have focused on growing returns for our shareholders, whilst appropriately investing in our business and maintaining our strong investment-grade credit ratings. We will target maintaining a gross leverage ratio of about 2%, which is about in line with historic levels. On a net leverage basis, we've historically run the business with negative net leverage. However, we plan on moving gradually to an addition of positive net leverage, targeting about 1x net leverage over time. We believe managing our capital structure with these targets will allow us to maintain our strong investment grade credit ratings whilst also generating additional capacity for returning capital to shareholders as our EBITDA increases. Given these considerations and our current outlook for the business, we expect our annual total return of capital to shareholders to be at least equal to our free cash flow over the next few years. In 2019, we started the year with $4.5 billion remaining under our share repurchase authorization that was approved in the prior year. And in the second quarter of 2019, our board of directors approved a new $15 billion authorization. Since the start of 2019, we repurchased the full $4.5 billion under the prior authorization and repurchased $11.1 billion under the $15 billion authorization, leaving us with $3.9 billion remaining at the end of last year. We're announcing today that our board of directors has approved a new share repurchase authorization of $20 billion that we will begin utilizing after we complete the current authorization. We expect to complete the share repurchases under cumulative 24 billion authorization within the next four years, assuming that travel continues to recover and grow from here.
spk04: Before I turn to 2023,
spk05: I'd like to remind you we'll primarily compare 2023 with 2022. However, there will be some periods where a comparison to 2019 will be helpful to better understand the trends in the business. For example, comparing January 2023 versus 2019 helps avoid the distortion created from comparing to January 2022, which was negatively impacted by the Omicron variants. As you recall, our January 2022 room nights were 21% below 2019, but it's quickly improved, and February was in line with February 2019. So now onto recent trends on our thoughts for the first quarter of 2023. In January, we booked over 95 million room nights, our highest monthly amount ever, and about 10 million more room nights than our previous monthly record set last May. January 2023 room nights were up 60% on a year-on-year basis. This compares to Q4 2022 room night growth of 39% on a year-on-year basis. When comparing January 2023 with January 2019, room nights were up 26%, a very nice improvement from the 10% growth in the fourth quarter of 2022. This improvement in growth rates versus 2019 from Q4 January was driven primarily by Europe, rest of the world, and Asia. January room night growth versus 2019 was about 35% in the US, over 25% in Europe and rest of the world, and over 20% in Asia. In January, we saw lower cancellation rates versus 2019. Additionally, we've seen the booking window fully normalized back to 2019 levels in January. And in some regions, it has expanded as we see a healthy mix of near-term bookings as well as bookings for stay late in the year. We also continue to see no change in the mix of hotel start rating levels being booked or changes in length of stay that could indicate the customers are trading down despite ADRs continuing to be higher than in 2019. The average length of stay for transaction booked in January continued to be a bit longer than it was in 2019. January likely saw some benefit from bookings that were made in the month instead of December last year or potentially later in this year. This may indicate the room-night growth could moderate from these levels going forward as some of these booking pattern differences normalize. On a year-on-year basis, January gross bookings were up 74% or up 83% on a constant currency basis. The 74% increase in gross bookings is 14 percentage points higher than 60% room-night growth due to 13% higher constant currency ADRs and also due to a few points from flight booking partially offset by 9% points of negative impact from FX movements. Growth bookings in January were up 55% versus 2019, or up 72% on a constant currency basis. While there continues to be uncertainty around the month-to-month trends, our comments for the first quarter made the assumption that room-light growth for the fourth quarter will be over 30% year-on-year. Compared to 2019, this will be just over 20%, assuming some moderation in growth from what we've seen over the last few weeks. We expect Q4 gross bookings to grow about 4 percentage points faster than room nights on a year-on-year basis due to about 6% higher constant currency ADRs and a couple of points from continued flight bookings partially offset by about 6.3% from FX. We expect Q1 revenue as percentage of gross bookings to be about 10.3%, a 40 basis points improvement from Q1 2019 due to a less negative impact on timing, partially offset by increased investments in merchandising and a higher mix of flights. We expect Q1 marketing expense as percentage of gross bookings to be slightly lower in Q1 than in Q1 2022 due to an increase in direct mix. Marketing and merchandising combined as a percentage of gross bookings in Q1 will be a little higher than in Q1 2022, but for the full year, we expect them to be about in line with last year. We expect Q1 sales and other expenses as a percentage of gross bookings to be about 30 basis points higher than in Q1 2022 due to higher gross merchant bookings mix and higher third-party call costs, including the impact of our partnership with Major Realms. We expect our more fixed expenses in Q1 to grow just over 20% versus Q1 2022 due to higher personnel and related expenses, indirect taxes, and IT expenses. Taking all this into account, we expect Q1 adjusted EBITDA to be over $600 million, which represents a more than 93% increase versus Q1 2022. As we think about the full year ahead, we're encouraged by the strong trends we're seeing in Q1 so far. However, we do expect continued volatility in our top line trends, which makes it very difficult to predict how the top line will progress during the year and how the full year will turn out. Assuming a moderation in growth from current levels and taking into account the more difficult comparisons we move through the year, our full year commentary assumes low teens growth booking growth versus 2022. Of course, it's early in the year, but this is our best estimate at this point in time. For the full year, we expect our 2023 revenue as a percentage of gross bookings to be about 50 basis points higher than in 2022, which would result in year-over-year revenue growth that's higher than our year-over-year gross bookings growth. We expect the negative impact from timing to mostly go away in 2023, and we also expect that our payments mix will continue to add to take rates. Marshall offsetting these, a continued increase in the mix of flights in our business and increases in merchandising spend versus 2022. We expect marketing and merchandising combined as essential gross bookings will be about the same as in 2022. We expect our more fixed expenses in 2023 to grow about 20%, which is similar to the growth last year. We expect these more fixed expenses to grow more slowly in future years. As a result, we expect to deliver a record level of EBITDA in 2023 while continuing to expand our EBITDA margins by a couple of percentage points versus 2022. In closing, we are pleased with our Q4 results and the early trends we're seeing in 2023. We remain confident that our strategic priorities will enable us to provide better services for our travelers and partners. We continue to remain focused on building a larger and faster-growing business than we have pre-COVID that delivers more and faster-growing EBITDA dollars and more and faster-growing earnings per share with industry-leading EBITDA margins. We'll now move to Q&A. So, Chris, can you please open the lines?
spk07: Thank you. Ladies and gentlemen, we will now begin the question and answer session. Should you have a question, please press star followed by one on your touchtone phone. You will hear a three-tone prompt acknowledging your request, and your questions will be polled in the order they are received. Should you wish to decline from the polling process, please press star followed by two. If you are using a speakerphone, please lift the handset before pressing any keys. Your first question comes from Brian Nowak, Morgan Stanley. Brian, please go ahead.
spk09: Great. Thanks for taking my questions. Congratulations, David. I have two questions, one sort of blocking and tackling and one big picture. Just the first blocking and tackling one, as you're thinking about the low teens gross bookings for this year, can you just sort of walk us through how you're thinking about your best guess, your base case on ADRs around that model? And then the second one, kind of more big picture, you know, there's a lot of discussion and sort of speculation about search and potentially travel search becoming more sophisticated because of new AI tools. How do you think about booking.com's position in that world and sort of the ability to continue to grow the percentage of business that's direct if the search file becomes a little more comprehensive? Thanks.
spk05: Okay, Brian, thank you. Let me take the first one. Let me take the first one and hand over to Glenn for the second one. So, yeah, there are a few puts and takes, obviously, as we think about the entire year. To answer your question, we expect... That's room I growth will be slightly lower than the low teen growth booking growth will get a little bit of help from FX will get a little bit of help from flights, but we think that across the year as the ADR compare gets harder and we got more recovery in Asia impacts geomix will see a little bit of pressure on constant currency ADRs for the full year.
spk04: Brian, why don't I take the second one?
spk06: Obviously, a lot of hype about AI right now, about generative AI. I guess hype is a good word. We talk about where are we on the Gartner hype cycle right now. I'm not sure. I don't think we're into that trough of disillusionment yet. I think we're still probably in the peak of inflated expectations, but there's no doubt this technology has to be accelerating all the time. And I think you may be limiting the question almost because it's not just, How is AI going to impact search down the road? It's just AI in general. And we've been talking about this for some time. I happened to be listening to our call from three years ago, and I talked about what we were doing at AI. I talked about our fellow lead center. I talked about the things we were doing and how important it was to develop our machine learning capabilities and all the things that we do at Booking Holdings using AI to improve the product, improve what we're sending to our customers, working with our partners better using AI. So there's a tremendous amount of interest, of course, in all these areas. And some of the stuff we see is very interesting. But I think it's going to take some time before there's going to be major changes in your specific question about search. No doubt it's going to make it better. In terms of your question, how are we going to be positioned for these changes, I think the best thing anybody can do is look back at the past. There's been lots of technology changes since we first started our business over 20 years ago. And as those changes happened, we adapted and developed. We did great when, for example, people went from just desktop to mobile. And we were very good coming out with these new AI machine learning tools to be able to predict what would be best for a customer. I would say that our capabilities are as good as anybody else's, and we will adapt and do very well with these new technologies. So I am confident in the future, and I am not scared. I'm actually encouraged by being able to use all of these new tools to provide a better service for both sides of the marketplace.
spk09: Great.
spk07: Thank you both. Thank you. Your next question comes from Mark Mahaney, Evercore. Mark, please go ahead.
spk02: Okay. Let me ask two questions, please. The China outbound question, Glenn, they'll take a while, but that has been a massive market historically. I think it's the largest outbound travel market. And I know it was a small single-digit percentage, mid-single-digit percentage, whatever, back in 2019. Your thoughts on how to position a company to maybe better tap into that now than you were able to a couple of years ago? And then is there another U.S. out there? What I mean by that is you've talked about leaning into gaining market share gains in the U.S. Is there another region where you think you kind of underpunch your weight, if I said that right, and can also apply the U.S. playbook to also gain better share in that market? Thank you.
spk06: Thanks, Mark. In regards to China, obviously a lot of excitement about China too, dropping the restrictions in terms of being able to travel due to COVID, getting everybody very excited about what does that mean. And not just for travel, of course, just reducing those restrictions is increasing GDP in China and what that's going to do in terms of demand for all sorts of things and what's going to do to inflation and how it's going to impact the rest of the world economy. In terms of your specific question, you're correct. We were a small player in terms of the overall Chinese travel business before the pandemic. And in terms of the future, yes, there is an opportunity there, and there are a lot of outbound travelers who definitely are hoping that they can go outbound travel soon. I don't think it's going to happen nearly as quickly as I think some people have been predicting. When you look at some of the numbers out of January in terms of the amount of outbound airlifts available was a team's number. I think maybe it was 15% of what it was in 2019 through the actual lift that you could get out of China. So I think it's going to take some time for that. Now in terms of how we can take advantage of the increase that is going to happen in the future, we're going to use pretty much the same playbook we use pretty much everywhere, albeit China is a little different because there's not Google there. But in terms of marketing and making people aware of all the great products that we offer and be able to be competitive in pricing, all things any consumer cares about, whether you're in China, Europe, U.S., wherever in the world, we'll keep doing those things. I know China's a very competitive market. And it's going to take some time. And as we said when we talked about our priorities, you'll note that we say U.S., I don't say China. But I would like to be able to say, look, we have been able to be successful in gaining market share in the U.S. over the last few years. I think everybody can see those numbers. So, yes, we will try and do better than we did in the past in China. But I don't think anybody should start going to the bank with any expectations of significant improvements any time in the near term. What was your second question?
spk02: No, no. Is there another U.S.? Not Europe, but is there another regional market where you think your market share probably isn't where you want it to be and you can use U.S. learnings to expand share in that market?
spk06: Well, we want to increase our market share everywhere, of course. The reason we kept calling out the U.S. is the U.S. is very similar to Europe in many ways, and we had noticed how under-indexed we were there. That's not quite the same case when we look around the world, except in China, which we've noted. We do fairly well in a lot of parts of the world, but there's something that we pull out separately and say, hey, here's another area where we're going to really press hard to try and do better. We're going to do what we've been doing throughout the world for a long time, which is gaining share everywhere.
spk02: Thanks, Glenn. Congratulations, David.
spk05: Mark, thank you. Just to add a comment, relative to what we're seeing in January, we saw obviously a nice improvement in the Asia region compared to Q4. That is not being driven by China. That's being driven by the other markets in the Asia region. China is a small contributor to that improvement so far. Thank you.
spk07: Thank you. Your next question comes from Lloyd Walmsley, UBS. Lloyd, please go ahead.
spk03: Thanks, guys. If I heard you right, you talked to, I think, 50 bps of revenue take rate improvement this year. How much of that is kind of the timing headwind unwinding? What are kind of some other puts and takes we should think about impacting revenue take rates this year? And as we think about 24 and growth continues to normalize, is there another 50 bps in take rate just from that kind of timing unwind? You talked about the 1% headwind to 22%. And then the second one, I guess, you've been picking up share in the U.S. for a while now. Can you talk about just how repeat business is coming in and specifically repeat direct is coming in as that kind of cohort of users starts to age in the U.S. and maybe how that compares to historical levels? Anything you can share there would be great. Thanks.
spk05: Yeah, look, let me take the first part of that. So I think I kind of went through a little bit of this in the commentary, but there's a lot of numbers in the commentary with all the comparisons of versus last year versus 2019, et cetera. So relative to the 50 bps of improvement this year, essentially the timing of the timing drag on take rates last year has basically gone, almost entirely gone away. So there was about a point in timing last year that kind of goes away. And also we get a little bit of an increase from as payment mix increases. The offsetting amount to those that get you to the plus 50 is that we have continuing this year the same level of merchandising we exited last year at, broadly speaking. So you get a year-on-year impact of merchandising that's a negative and flights mix as well. So that's how you get to the cap plus 50 improvement from last year. So to your question on 2024, though, the timing impact has really gone away at this point in time. compared to 2019, you know, a lot less, of course, growth rates change, you know, much more than we expect during the year. So, essentially, there are puts and takes along the lines of the same things I talked about, you know, payments, merchandising, flights, et cetera. But we don't expect major changes in the take rate levels from where we are right now. You shouldn't be modeling big changes in to take rates because we have some things helping and we have some things kind of hurting, and they're generally going to offset each other, broadly speaking, at this point in time.
spk04: We don't go regional. We don't go regional in terms of your question there. We're not going to be talking about in the U.S. in terms of your steps that you're asking for.
spk03: Okay. Any directional sense of just how you're feeling about the aging cohorts, you know, in the market share gains you've had just broadly?
spk06: No, I'm not going to get specific to that. I just will say how pleased I am You know, we've been talking about it for some time on these calls about what we're doing in the U.S. and gaining share and the reasons that we're doing it, how we're doing it. And I'll just reiterate how pleased we are to be able to do that. And we're going to keep on grinding away to continue to try and gain share.
spk04: Okay. Thank you.
spk07: Thank you. Your next question comes from Justin Post, Bank of America, Merrill Lynch. Justin, please go ahead.
spk10: Thank you. Maybe one for David and one for Glenn. David, it looks like you're getting your EBITDA back towards the 33, maybe 33 and a half range this year in guidance. How do you think about where you are now versus pre-pandemic and what are the levers going forward? And then Glenn, you know, I think you said AA nights were about 29% of total and that's the kind of flattest with last year. How are you thinking about your alternative accommodation business and To the extent you can talk about it, there's obviously competitive concerns. What are your big initiatives for that business this year? Thank you.
spk05: All right, Justin, let me take the EBITDA enlarging question first. So if we add a couple of points to where we are in 22 to 23, the drivers between that and the difference between that and the 39 points we were at in 2019 are basically – a few things. One, we're leaning in more relative to marketing merchandising than we did in 2019. That's very conscious to continue to gain share in the recovery market. We've got the mix of low margin businesses. We've said that flights and payments will start to have an impact as they grow and they are making a part of the difference. We've got some targeted OpEx investments when you look at our total OpEx expense vis-a-vis 2019. uh we've got dst and we've got fx i mean they're in kind of rough water of of impact that's how you kind of get to the six points of difference um so when you think about where we would go going forward from that um we we do expect to be able to um uh increase our even our margins from this level we're not trying to to get back to covered pre-covered mind levels to be super clear But we do think there's still some growth potential from where we are right now. And the drives of that, if you think of the things I just mentioned are the reasons we're down below versus 2019 now, the drives of that that we think we can use to our advantage over time is that as our direct mix increases, we should be able to kind of lean in less in total to our market spend. We may lean in to the same level in absolute terms on paid marketing, but paid marketing becomes a small part of the business. We do believe that over time we can get more leverage on our fixed costs, but then we do expect there to be continued pressure from the high mix of low margin businesses that will continue to grow. But we believe that over the kind of medium term, we can still increase margins from where we are today in 2023, but again, not back to the 2019 levels.
spk06: And regarding the alternative accommodation space, you know, we are very pleased with what we're doing and growing. I mentioned in the prepared remarks some of the things that we did last year, and I will repeat them all, but those are the things that we're doing to make sure that partners, that suppliers, will want to put their properties onto our platform. And that's the first thing. Then having done that and doing that right now, is the idea of how do we get the awareness. So you notice, for example, our Super Bowl ad where we do include the non-hotel accommodation in that, make sure we can grow that branding throughout the year to make sure people are aware. It's really, it's not anything that is magic. It's making a product that people want to use and making a product that people who own properties want to put on our platform and then putting in the marketing to push it through. It has not increased substantially over the years as our hotel product continues to build very rapidly too. We could have a big increase in this year of the trend of accommodations if we stop growing so dark in the hotel area, but we're doing both. So that's the point. And our thing is we know, and this is really important, we know customers come to our site, come to our app, they start at one type of property. And then they switch, and they look at another one, another entirely different one, and then they go back, and they come back. We really believe having both types of properties, hotels and non-hotels, in the same place that enables a customer to be able to compare and contrast, or look what they cost, or look at the reviews, makes for a better process for consumers over time. Now, look, we just kind of logged this stuff out last year. And, for example, I mentioned our requested book. We're still trialing that. We're just piloting that. It's going to take some more time. But I am very encouraged by where we are and where we're going. So I have no concerns about us continuing in the same direction.
spk10: Great. Thank you, Glenn. Thank you, David. Thank you, Justin.
spk07: Thank you. Your next question comes from Eric Sheridan, Goldman Sachs. Eric, please go ahead.
spk01: Thanks so much for taking the questions. Glenn, your comments around the competitive intensity that you faced in 22, I'd love to look backwards as the first part of the question and sort of reflecting back on 22, how you saw the competitive intensity of the industry broadly evolve against the backdrop where sort of pent-up demand was sort of a bit of a tailwind for the industry from a growth perspective. And as you look forward into 23 and beyond, as demand somewhat normalizes away from the pent-up, dynamic, how should we be thinking about some of those key initiatives you're most focused on to sort of meet where you see pockets of competitive intensity against a more normalized demand environment? Thanks so much.
spk06: Sure. Well, the competitiveness is quite clear when you compare 22 versus 21. You know, we had a very nice recovery in 21, and we benefited from the fact that a lot of our competitors just didn't seem to be out of the gate so fast in terms of their marketing, in terms of what they were doing, whether it be brand performance marketing, in terms of trying to get the same demand that we were out getting there. So in 2022... All of a sudden, we're putting full throttle on to get those customers. So that's where we saw it. We saw it in performance marketing. We saw a significant increase in the amount of money being put into brand marketing in lots of different ways that everybody wanted to make sure that they were out trying to get those customers. That was the difference between 2012 and 2022. That's when I speak about what a competitive market it really was last year. But look, this industry has always been competitive. The wonderful thing about the way technology is developed is that it enables customers with very little friction to look at all the different ways they can do their travel. So we have to always be providing them with a great service, a great price, so they will actually use us. It's one thing that I think some people don't recognize as much perhaps is that every day we go out there and we fight for those customers. Yes, we have loyal customers because we've run with a great service and a great price. We've got to keep on doing it to maintain their loyalty, and we're going to keep on doing that. Now, in terms of the future, in terms of areas that I don't think it's going to get any less competitive, But I do think that we do have some advantages because of our great technology, because of the skill sets that we have to continue to try and advance the service better so people do use it and they do say, hey, I'm going to go to booking because it's just better. That's what we're going to have to keep on doing. But there's no magic bullet here. We've got to do it every day.
spk01: Great. Thank you, Glenn.
spk07: Thank you. Your next question comes from John Colantoni, Jefferies. John, please go ahead.
spk08: Great. Thanks for taking my questions. So marketing efficiency moved back to 2019 levels in the second half of 22 after being much higher in the first half. And I realize some of that's just the timing of the recovery and sort of the transition to a more competitive environment that you just talked about in the prior question. But how are you thinking about balancing continued investments in customer acquisition with driving evened dollars in 2023, along with the mix between merchandising and marketing. Any detail there would be helpful. And then if you could give us some more detail about how bookings so far in the core summer period have trended, that would be great. Thanks.
spk05: All right, John, let me answer both those questions. So as I think you know, we took a conscious decision, especially in 2022, to kind of lean into our marketing channels, the combination of merchandising and marketing. And collectively, they were a fair amount higher than they were in 2019 from a spend point of view. And that was a conscious choice, and we believe that is reflected in the share gains we've made, not just in the U.S., but also globally. Obviously, we are recovered at a level much more than the travel industry is in total when you look at occupancy rates and how they've recovered, and you look at our room nights, and obviously we're significantly in front of that. So we believe that has been a sensible investment. As I mentioned in my prepared comments, we will keep the combined investment in marketing and merchandising in 2023 at about the same level as it was in 2022. Now, during the year, we'll kind of look at what we think the right balance of merchandising versus marketing is. From the comments that I made, you would realize we're probably on average across the year compared to 2022, spending a bit more on merchandising, a bit less on marketing, but That could change during the year. We can't really think of the two together based upon the efficiency we see in the executive health. And we'll stay at that more elevated level because we believe the market is still recovering and there's still potential for share gains for us. in our marketplace so we can't really think of the two together and if you kind of look at it you know versus um 2019 it's a fairly sizable step up but we think that's been a smart investment and a uh a good investment that makes sense at least uh this year we still see recovery in the travel industry and if you remind me again please the second part of your question second part was uh if you could give any detail around summer bookings so far Oh, yeah. Thank you. So, some bookies. Yes. So, we have seen, as I mentioned, the travel window, the booking window recover completely on a global basis. But actually, the booking window has now expanded a little bit in Europe and North America. It's still slower than it was, or shorter than it was, I should say, in Asia. So that means that in Europe and North America, we're seeing, you know, strong demand for short term bookings, but also for summer bookings. So we're seeing the summer booking season shaping up quite well. We're not going to go and we're not going to repeat the count on the books type metrics we talked about last year. We think they perhaps cause a bit of confusion. We're more appropriate for a recovering environment. um but you can see based upon the fact that we have strong growth in reunites um we have now in those markets slightly lengthened uh booking windows a strong growth in uh gross bookings then obviously that would certainly say subject to obviously the fact that things are cancelable and a high degree of our bookings are flexible um but it certainly looks like it's shaping up to be a strong summer season for us great thanks david
spk07: Thank you. Your next question comes from Kevin Copelman, Cowan. Kevin, please go ahead. Thanks.
spk11: So I want to ask about the flights initiative. Could you update us there what the outlook is for flights this year? And then also, could you comment on the e-traveler?
spk06: Sure, Kevin. So, you know, the pair of marks, we talked a little bit about the number of countries we have. They're obviously very pleased where we are in terms of the growth of the number of tickets that we're selling now. It's a very good product. We like it because, as I mentioned, some people go to flights first, so we want to make sure they know who we are and start buying from us. In terms of the acquisitions, I can't, you know, you know how the world works with regulations. I have nothing to comment on that. We continue to work with the people in the process and continue to work on that. But I will say I'm just so pleased. We look where we were, again, because I listened to that call three years ago, the earnings call. And we had just, three years ago, talked, we had just gotten in 2019, the flight's been up off the ground. Sorry about the pun, at Booking.com. And we're just starting to where we are now. I just love what the people have been able to build, and I love the fact that people like it and are coming to us. And we have high hopes for the future in this area.
spk11: Thanks, Glenn. And then one other quick one. As we think about year-over-year comps as the year goes on, is it fair to think of Q2 as a pretty tough comp and then the second half is more normal?
spk05: I'll let David talk about that if he wants to or not. Yeah, if you look at year-on-year, then obviously the comps get harder when we get past Q1, right? Q1 is going to be the easiest comp on a year-on-year basis. And the toughest quarter on a year-on-year basis will be Q2. Because remember, we had that early peak in travel bookings in the May timeframe last year as we went through our nonlinear recovery. We always said it would be a nonlinear. So Q1 will be the easiest comp. Q2 will be the toughest comp. And Q3 and Q4 are a little in between.
spk11: Great. Thanks, Evan.
spk07: Thank you, ladies and gentlemen. That was your final question. I will now turn it back to Glenn Fogel for closing remarks. Thank you.
spk06: I want to thank our partners, our customers, our dedicated employees, and our shareholders. We appreciate your support as we continue to build on the long-term vision for our company. And I want to close by thanking everyone at Fogel Holdings and everyone around the world who are contributing to help the people who have been so terribly hurt by the tragic events in Turkey and Syria. We have employees in Turkey and many more who have family and friends there, along with supply partners in the devastated area. Our hearts go out to all who are suffering there. Thank you and good night.
spk07: Thank you, ladies and gentlemen. This concludes your conference call for today. We thank you for participating and ask that you please disconnect your lines.
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