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spk07: Welcome to the BioT Third Quarter 2024 earnings conference call. All participants are in listen-only mode. If you need assistance, please dial star zero to signal an operator. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on your touch-tone phone. To withdraw your question, please press star, then two. Please note this event is being recorded. I would like now to turn the conference over to Simon Seroviyeki from Investor Relations. Please go ahead.
spk05: Thank you for joining us today. This afternoon, Rossi published financial results for the third quarter in the September 30th, 2024. This news release is available in the Investor Relations section of the company's website. Terry Weber, Chief Executive Officer and Bob Peterson, Chief Financial Officer, will host today's call. Before we get started, I would like to remind everyone that managers will make statements during this call. That includes forward-looking statements regarding, among other things, the company's financial results, future performance, future growth opportunities, business outlook, strategies, goals, research and development, manufacturing and commercialization activities, competitive position, regulatory process operations, benefits of the solutions, anticipated impact of macroeconomic conditions on business, business outlook, business operations, financial conditions, and other matters. These statements are not guaranteed to future performance. They are subject to provided risks and uncertainties, some of which are beyond the company's control. Actual results could differ materially from expectations reflecting any forward-looking statements. These statements are subject to risks and uncertainties and assumptions that are based on management current expectations as of today. The biology undertakes no obligation to update them in the future. Therefore, these statements should not be relied upon as representing the company's views as of any subsequent date. For the question of risks and other important factors that could affect their actual results, please refer to our SEC filings available on the SEC's website and the investor relations section of our website, as well as risks and other important factors discussed in earnings release. Management will also refer to adjusted EBITDA, which is a non-GAAP financial measure to provide additional information to investors. Reconciliation of the -to-GAAP measure is provided in earnings release, with the primary differences being stock-based compensation, fair value adjustment to certain liabilities, transaction-related expenses, and other non-operating expenses. Please refer to our third quarter 2024 earnings release for a continuation of adjusted EBITDA to net income, the closest comparable to GAAP measure. We'll now turn the call over to Terri Weber.
spk03: Thank you, Simon, and thank you all for joining us. On the call with me today is Bob Peterson, our Chief Financial Officer, who will review our financial results and discuss our outlook for 2024. Mark Beer, our Executive Chairman, is also on today's call to help answer your questions during the Q&A session following our prepared remarks. BIO-TE delivered strong financial performance in the third quarter, highlighted by double-digit growth in both revenue and adjusted EBITDA. Revenue was driven by continued growth in procedures and a strong return to growth in our dietary supplement business, as we continued to drive improvements in our Amazon channel. We also generated solid improvement in both our gross profit and adjusted EBITDA margins, realizing cost savings from the vertical integration and effective management of our operating expenses. As a result, our third quarter adjusted EBITDA improved approximately 15 percent, compared to the same quarter last year, and adjusted EBITDA margins exceeded 30 percent. During the quarter, we continued to focus on driving growth from our top-tier accounts, who consistently generate the majority of our revenue. Over the past year, we have strengthened engagement with our top practitioners. By expanding our offering and treatment protocols, we can more comprehensively serve the needs of our providers and their patients. Additionally, we have further enhanced our research, training, and educational programs to meet the growing demand for evidence-based medicine. In doing so, we believe we have further enhanced our position as the leading authority in hormone optimization and therapeutic wellness. We have also continued to make progress in training and certifying new practitioners. As I noted last quarter, our Quick Start program creates an efficient workflow for the new practitioners to optimize clinic success. Since launching this program, we have found that clinics that achieve Quick Start status generate stronger performance over time. As a result, we continue to assist our new practitioners to efficiently build and promote their hormone and therapeutic wellness practices. We believe BioTea's patient data sets and proprietary algorithms are key advantages in the marketplace. In the third quarter of 2024, we introduced targeted enhancements to our proprietary clinical decision support software, further strengthening our position in the marketplace. The enhancements we introduced reinforce our commitment to patient health and wellness as we advance the BioTea method by following the latest evidence-based medical literature. Importantly, our clinical decision support software now makes recommendations across an expanded range of our product portfolio, enhancing patient care with highly personalized therapies that can include hormone optimization, therapeutic wellness, and dietary supplements. Additionally, our updated software strengthens our practitioners' capabilities to serve a better future, and we are expanding our long-term market opportunity. As we introduced these enhancements in the third quarter of 2024, we experienced a temporary disruption in procedure volume as our practitioners adjusted to the updated software and workflow in their clinics. To facilitate this transition, we're assisting our practitioners with additional workflow support and training. Although we're seeing some residual impact in the fourth quarter of 2024, we have begun to experience a rebound in procedure activity over the last several weeks. And as we look ahead to next year, we anticipate procedure revenue growth will reaccelerate in 2025. We are confident that our enhanced clinical decision support software strengthens our competitive position and supports our growth objectives. Our refined dosing considerations expand patient treatment options while better positioning bioteeth to attract a broader range of practitioners. Additionally, our advanced software allows for a greater range of data input, empowering practitioners to more precisely tailor care to a broader base of patients. Over time, we believe the deeper patient data set provided by our enhanced software will enable us to leverage traditional and AI-driven analytics to identify new growth opportunities in hormone optimization and therapeutic wellness. We continue to take a measured approach to expanding our footprint of Bio TRX, ensuring that all enrolled clinics maintain consistent access to our personalized therapeutic wellness solutions. As of the third quarter, the total number of Bio TRX enrolled clinics throughout our network exceeded 1,100. In addition to new product offerings for sexual health, weight loss, and preventative wellness, the Bio TRX marketplace features a comprehensive portfolio of advanced technical tools, support, training, and educational resources. While our Bio TRX program currently provides a relatively small direct revenue contribution, the Bio TRX formulary is expansive and essential to enhancing our competitive offerings in the marketplace. I would note that our Bio TRX formulary is not dependent on any single category of therapeutic treatments, including GLP-1s. In the third quarter, we continued the integration of Asteria Health into our operations. Consistent with our strategic objectives, the vertical integration of our manufacturing has strengthened our supply chain and has yielded expected cost savings. As we continue to vertically integrate our pellet manufacturing, we are narrowing our current vendor network to better manage our supply chain. On a longer-term basis, we believe Asteria Health will strengthen our 503B manufacturing expertise, enabling us to develop and provide a wider range of high-quality compounded medications. In the near term, we remain focused on expanding Asteria Health licenses to additional states. I will now turn the call over to Bob to discuss our third quarter financial results and provide our outlook for 2024.
spk06: Thank you, Terri, and good afternoon, everyone. Total revenue in the third quarter was $51.4 million, up .8% from the prior quarter period. Procedure revenue growth increased 7.1%, primarily reflecting growth of established top-tier clinics and contribution from new clinics. As Terri noted, we experienced a temporary disruption in procedure volume towards the end of the third quarter as we introduced enhancements to our clinical decision support software. To a lesser extent, Hurricane Helene caused clinic closures in several of our four states, slightly impacting third quarter procedure volumes. We estimate the associated impact of these headwinds as approximately 2.5 percentage points on our -over-year procedure revenue growth rate in the third quarter. Third quarter dietary supplement revenue increased .7% -over-year. Dietary supplement sales benefited from continued transition of a portion of our business as we continued to drive improvements in our Amazon business. The third quarter gross profit margin was 17.5%, 160 basis point increase from the third quarter of 2023. The -over-year improvement in gross profit margin reflected cost savings from the vertical integration of Astheria Health as well as continued cost management. These gains more than offset the impact of revenue mix shift towards dietary supplements. Selling, general, and administrative costs were $24.0 million compared to $23.8 million in the third quarter of 2023. As expected, third quarter SG&A expenses moderated on a sequential basis from the second quarter of 2024 as certain investments were incurred in the first half of the current year. Driven by strong sales growth and increased gross profit, operating income increased to $12.2 million up from $7.6 million in the prior year quarter. Net income was $12.7 million, inclusive of a $7.2 million gain due to a change in the fair value of the earn-out liabilities. This compares to net income of $19.6 million in the third quarter of 2023, which includes a $17.5 million gain due to the net change in the fair value of the earn-out liability. Third quarter income was $0.33 per diluted share, an increase of 38% on a -over-year basis. Adjusted EBITDA was $16.2 million with an adjusted EBITDA margin of 31.5%. In the comparable quarter of 2023, adjusted EBITDA was $14.0 million with an adjusted EBITDA margin of 30.8%. The increases in adjusted EBITDA and adjusted EBITDA margin reflected improved sales, higher gross profit margin, and effective operating cost management. Bioty generated strong cash flow from operations in the third quarter and on a -to-date basis. The nine months -to-date cash flow from operations totaled $32.9 million, compared to $19.9 million for the nine months ended September 30, 2023. Cash and cash equivalents at the end of the third quarter of 2024 were $38.2 million, up from $26.4 million at the end of the second quarter of 2024. The sequential increase in cash and cash equivalents from the second quarter of 2024 was primarily due to increased cash flow from operations. Turning to our financial outlook, we are adjusting our previously reported 2024 financial guidance as we navigate two temporary headwinds impacting our fourth quarter results. First, we anticipate some residual impact on fourth quarter procedure revenue as we assist our practitioners with additional workflow support and training on our updated clinical decision support software. Second, and to a lesser extent, both Hurricane Colleen and Milton caused clinic closures in several of our core states, delaying certain procedure revenue into early 2025. As a result of these factors, we now forecast 2024 revenue of $197 to $201 million and adjusted EBITDA of $58 to $61 million. This compares to our previously reported guidance of $200 to $204 million in revenue and $60 to $63 million in adjusted EBITDA. Our updated 2024 revenue guidance reflects our expectations for continued growth within our top tier accounts, the continued expansion of our network, and a growing contribution from clinics that achieve quick start status. We also anticipate continued -over-year growth in dietary supplement sales in the fourth quarter of 2024. From a cost perspective, we remain focused on driving incremental savings from vertical integration. We expect that these cost savings, along with our ongoing cost management efforts, will generate continued strength in both gross profit and adjusted EBITDA margins in the fourth quarter of 2024. I'll now turn the call back to Terri for her closing comments.
spk03: Thank you, Bob. Over the course of this year, IOT has achieved significant progress against our strategic priorities and has laid the foundation for accelerated growth. We are confident our updated clinical decision support software represents a true game changer, further differentiating biote from our competitors while enhancing patient health and supporting our long-term growth objectives. With the introduction of biOTRx, we have leveraged our leadership in hormone optimization to expand our growth opportunity into that broader category of therapeutic wellness. At the same time, we've strengthened our capabilities through the acquisition of Asteria Health. We have also enhanced our dietary supplement business as we continue to drive improvements in our Amazon business. Throughout this journey, we have provided our growing network of practitioners with unparalleled leadership in education, training, and research to further advance patient health and well-being. BiOT remains focused on driving profitable growth and building long-term value for all stakeholders as we widen our competitive moat. Now I would like to open the call for questions. Operator, please begin the question and answer session.
spk07: We will now begin the question and answer session. To ask a question, you may press star then one on your telephone keypad. If you're using a speakerphone, please pick up your handset before pressing the keys. To withdraw your question, please press star then two. At this time, we will pause momentarily to assemble our roster. Our first question comes from Jonah Kim from Cullen. Please go ahead.
spk02: Thank you for taking my question. First one on biOTRx, could you help us quantify how big business is now and where you see that trending over time and also just the profit profile, margin profile of that business will be helpful as well. And then just a follow-up, we'd love any color on how the Amazon storefront is progressing versus your expectations and how you think that business will trend next year. Thank you so much.
spk03: Thank you, Jonah. So I'll cover your first question. As we talked about biOTRx, if you remember, it was a next generation platform or a marketplace that offers all these enhanced tools and products and access for both hormone optimization and therapeutic wellness. So what we've done is expanded biOTRx's offering and that has moved and been incorporated in the new clinical decision support software enhancements. So it really covers an expansive range of products, but it was always done as an addition to this core business we have. It was an access platform that allowed our providers to find the products that we had recommended in our software platform. So it is a, at this point, a small amount of income, but it is a large value in the competitive areas to provide that access all through one platform. And it is basically not, it's a transfer price. We don't manufacture those products. We simply provide them very effectively through one platform. So it's a modest contribution from biOTRx in 2024 and even in a smaller, greater, though still minor contribution expected in 2025 because it's the transaction fees until we start creating more of those products internally in our 503B. And then I'll have Bob address the Amazon.
spk06: Sure. And, hi, Jonah. The one thing that I would say is we definitely made the right decision to change our distribution channel model. And I can tell you the exciting piece for us is as we start the conversion process and working through competing in the new Amazon market with us in control, it is going according to plan and we do see line of sight into accelerated growth. So I would just say, as we expect to continue that growth into Q2 or Q4, sorry, and then into 2025, I don't see any major mix shift changes, but yeah, I think that is probably the biggest area. You'll start to see that real benefit in 2025.
spk02: Thank you so much.
spk07: The next question comes from Jeff Van Cinder of B Riley. Please go ahead.
spk08: Hi, everyone. And let me say nice work on the P&L leverage and reaccelerating the supplement business. Oh, okay. Not sure what happened there. Can you guys hear me?
spk07: Yes, you may can see. Sorry,
spk08: sir. Okay. So one of the things you mentioned around the decision support software disruption was it sounds like you're through most of that. And I think you said that you're seeing, I guess, the impact of that abate as we're getting through Q4. Can you just, I mean, I guess, give us a sense of kind of what happened there? And now that you're doing the enhanced training and support, how you're getting those clinics that are, you know, that struggled kind of up to speed on that?
spk03: No, good question. So when we first talked at the end of Q2, we had forecasted accelerated growth, and we were on the path to that accelerated growth. We had created these enhancements to the clinical decisions software that were such game changers. We felt the need to get them out in the marketplace and get them to our 7100 clinics. So what we saw was a workflow adjustment. So essentially, there were two headwinds in Q3. One was this workflow adjustment with the new CDSS. And we've seen a bounce back in the last couple weeks. So 7100 clinics shifting takes a little time, and it's difficult for doctors' offices to change. But we're really seeing that change in the last few weeks where we're getting back to the regular workflow at those clinics. So we've really seen the benefit. There's so many complements on the enhancements here and how it really expands our competitive mode. And I can go over that in some detail in a minute. But we also had this ability through this new clinical decision support enhancement to not only add the new products that we were teaching on, they've also added and expanded the number of patients we could treat. We could now treat paramedical patients very effectively with this decision support software, which no one else has in the industry. And then we expanded that base of providers where we're a very attractive option for them, more to the mainstream providers and academic groups. So that was the reasoning for that CDSS. But it did have that workflow adjustment. We're seeing that recovering and rebounding. We know it will have a small impact in Q4 as well. And let me pass it to Bob to talk about the exact impact.
spk06: Yeah, excellent. Thanks, Terri. You know, looking at the workflow, we're working to assist those practitioners through training, as you mentioned, as Terri mentioned. I think the big thing to highlight is the impact that we saw was around two and a half percentage point increase in growth, which obviously hurt us. But, you know, back to your original point, Jeff, as we begin to see the trends post launch, we are starting to see a bounce back over the past several weeks. But I have to stress that there is still work to be done. But let me just be really clear, the patient demand remains solid and practitioner loyalty remains strong. And at the end of the day, we would have hit guidance if not for the CDSS. But we are excited about getting this back on track and having procedure and neutral revenue growth in the future.
spk08: Okay, so it sounds like, I mean, the net of that, as I'm thinking about how you've portrayed it, is really that maybe a little bit more of a learning curve associated with adoption of that software, but the net result should be very positive.
spk03: The net result will be excellent. It really enhances our abilities. It updates these algorithms in a way that's not seen anywhere in industry and really broadens the appeal. And I think that kind of gives us that comfort that we would have had this accelerated growth in this Q3 had not that headwind of the workflow as well as the hurricanes. And we would not have changed guidance without that minor interruption. So, Bob, do you want to talk a little bit about 25?
spk06: No, no, no. I think with all the things that you mentioned, all the enhancements, the additional recommendations across the expanded region, our product portfolio, the algorithms, I think it sets us up for a solid 2025.
spk08: Okay, great to hear. And then if I could squeeze one more in, was just curious on the Asterea Health, getting the state licenses there. I know you said you made progress just wondering kind of where we are in that process. Just anything else you can tell us that?
spk06: Yeah, so as you know, the vertical integration is key to us. We've said that for several quarters. We now are at a point where we're around 30 licenses. We continue to be on track. Probably the most exciting piece of this is that we have started to convert. We're at that point where we've converted approximately 50% of our volume to Asterea. And so that's a big piece of the puzzle. And also in Q3, we saw about 100 base points of margin improvement. So just to give you the, put the bow on it. I'm proud of the team. I think we've been able to meet the demand and yeah, through expanding the capacity that we have. So far, so good.
spk08: Okay, great to hear. Thanks for taking my questions. I'll take the rest offline.
spk07: Our next question comes from Camille Gajrawala from Jeffreys. Please go ahead.
spk04: Hey guys, I'll take the bait, Terry, on your tease. Do you want to share maybe some more specifics on what specifically this new software is going to offer or I guess is offering? But what you're going to be able to do that you weren't able to do before once it's, once everybody is sort of
spk03: done is really taken and where the science has advanced over these years and there's new tests available, lab tests available, a lot of specificity in exact patient, every individual patient. So now what this software does is it treats to that very specific patient. So all the algorithms are now built with the other opportunities. So we now are treating patients from the early 40s all the way to 100. We had two patients turn 100 this month. And so this new enhanced software delivers that full guidance through the decades of somebody's life. It also makes recommendations across the whole product portfolio. So something that may not be ideal for a patient where we've talked about, we're not just a pellet company, we've absolutely delivered on that promise. We now offer these various education, but we also offer the products. So this clinical decision support software tells you how to dose and what are your options for that patient sitting in front of you. So it greatly enhances what that practitioner offers to the patient base now. And it really broadens the appeal of the BioTE method to more mainstream doctors. So this is not just products, it's expanded patients and also a new base of providers. And it creates this competitive mode. I couldn't say enough about the fact that these practitioners have never seen this kind of detail and guidance on that very complex patient who's sitting in front of them. And we all know if people age, you know you're way too young to know, but as you age there are so many comorbidities that need to be taken into account when treating hormone optimization in the whole patient for healthy aging. So we have done a very expanded job to deliver an exceptional product.
spk04: Okay, great. And then may I ask a bit about what's going on on GLP-1 and your ability to compound and offer it? Obviously there's some back and forth with what the FDA is or isn't going to allow over time. So setting update there would be nice.
spk03: Yeah, and I think we're all getting used to it in the market. Our providers are getting used to it. We're used to it. And I think what our Bio TRX platform offers is what's available legally for our providers. We keep them right in step with regulations. So we currently are offering the two main products that are on the shortage list. So we're offering both the trisapidide and the semi-glutide injections. And as long as they stay on those shortage lists, we'll be able to provide them for all of our providers in the states where it's allowed. And there'll be additions in the oral, etc. But this is going to be not a primary focus for us. It's just one of the offerings of our Bio TRX. And if we do it for competitive reasons and don't really worry about the comings and goings, we'll provide, you know, obviously access for prescription when it becomes only prescription. So we don't really see it having an impact on our business.
spk06: And then I would just add to that, Camille, that this is immaterial to our overall business. Okay, got it. Thank you.
spk07: Our next question comes from Les Sulewski from Chuis Securities. Please go ahead.
spk01: Good evening. Thank you for taking my questions. So I have three. First on the hurricane impact, is there a number of clinic closures? And then do you expect all those to reopen and essentially patients that perhaps had a delay in some of the procedure? Will you expect those all to come back? And then second on the, you know, you mentioned some competitive pressure, I guess, when you look at the GLP-1 space, have you lost or have your prescriber network lost any patients, excuse me, to those clinics that specifically, I guess, cater to GLP-1 that you potentially didn't have initially that now you do offer, you expect that to kind of gain some traction? And then third, have you identified any certain product offerings specifically as to buy your TRX? Maybe it's a little early, but are you thinking about any of those offerings that you'd like to bring in-house or perhaps broadly on M&A plans, any particular products that your practitioner base has requested that you'd like to, I guess, seemingly fit to your current offerings? Thank you.
spk03: Great questions. I'll let Bob start with the first one.
spk06: So on the hurricane impact, I would just say these procedures don't go away. These procedures, while we did see closures, we do expect most of these procedures to start to come back over the fourth quarter and early next year. As you know, many of these docs have busy practices and getting into clinics could be of a challenge in these types of situations. But I would just say that we're monitoring this closely. We're starting to see that bounce back, but there's still some work to be done there.
spk03: Great. And then, West, repeat your second one. Oh,
spk01: come back. It was regarding the GLP-1 offerings that potentially have other clinics, other prescribers have that you didn't have. How competitive is this to you? Do you expect that, I guess, pressure from these patients not coming to the clinics that you currently have in the network?
spk03: No, we've done a great job on the clinics where we had the offering of Bio TRX in the states we were allowed. We've done well on the GLP-1 offering, and they find it very competitive to work with us. So we haven't lost anything at all to a weight loss clinic or something else like that. These providers are integrating it very well into their practices, just as our current weight loss clinics are enhancing their hormone optimization as we expand the CDSS. So we're seeing an overall positive on that access. The other thing is that we added five more states, six more states to Bio TRX in the last month. So those whole states will now have access to those GLP-1 products as well. And so that's an enhancement. So I see us in a very positive as we look into 2025 and continue to offer products that these providers are looking for. And then good question on the innovations, because when we look at these innovations, I think the ones that we're most focused on is what do our providers use in their practices on a regular basis? So those innovations would be we've added these creams and things. So any type of innovations where we look at what products we can offer into that expanded hormone optimization area. The other one that everybody's asking for is formulations for how to step people down off of GLP-1s. So as we look at those patients and how they use testosterone to gain their lean muscle mass, what are the products we can bring? So we're innovating in that special area where we've got the sweet spot of owning that aging patient for both the hormone optimization, therapeutic wellness, and that includes stepping them down effectively from GLP-1. So plan to see some interesting innovations on the products that we recommend in 2025.
spk01: Great caller. Maybe I can squeeze one in if you don't mind. On the margin front, this 3Q kind of a good proxy moving forward. Or is there additional room for improvement there as your vertical integration efforts take hold? Thank you.
spk06: Have you answered that, Bob? Yeah, sorry. Here's what I would say. It's a little bit contingent upon the licenses that we get and the additional states and volumes that we take over. But we are excited about the opportunity to expand margins further in 2025.
spk07: Our next question comes from George Kelly of Roth Capital Partners. Please go ahead.
spk09: Hi, everybody. Thanks for taking my questions. So most have been asked and answered. Maybe just a couple follow-ups to some of the prior questions. First on Asteria. Bob, you just mentioned it sounds like maybe there's a little bit of uncertainty on the state licensing, like where you could end this year with respect to state licensing and percent of volume. Do you – I mean, is it something that could sort of go into next year? What are you sort of anticipating around those two issues?
spk06: Yeah, so here's what I would say. I would just say that we've obtained the licenses of approximately 30 states. We're on track, I would say, to continue to obtain licenses throughout the remainder of the year. And I think the biggest piece that I would tell you is we continue to where we thought we would be. So our goal is to participate in the 50 states long term. But I think we are on track and we are in the process of converting. So I don't see a lot of risk in the second half as far as expansion.
spk03: And I think we've really made excellent progress, George, on those licenses. And I think you've just got some outliers like California that can wait for them to visit late, right? We just have to wait for them to visit. And so I think we've made great progress on the larger states and really being able to provide an accelerated integration. And we're excited about it, but you can wait on California for a while.
spk06: Yeah, I think the states we've obtained really overlay our core states quite well and some of our larger expansion states. And we're able to meet the demands at this point. So this is – yep, hopefully that answers your question.
spk09: Yeah, yeah, it does. And then second question, in the press release and a few times here in the conference call, you've commented that you're still expecting procedure revenue growth to accelerate. And I think you said that it sets you up for a solid 2025 once this software issue is resolved. I was curious if you could be more specific at all, just high level, like, you know, is double-digit growth something that you think's achievable? What gives you confidence that it's going to re-accelerate? Just any more commentary around the 2025 outlook would be helpful.
spk03: I think I can comment from qualitative and then pass it to Bob because before that launch of the CDSS and those two hurricanes, the enhanced CDSS, before that we were seeing that accelerated growth that we had committed to. So we were very comfortable with that Q3 and Q4. What happened was those two headwinds, and we've got a good handle on the headwinds. But as you remember, George, a lot of our clinics, it's two to three months before you can work a new patient in. So that has to work through the system. And that's why we're talking about that comfort level in 2025. We're really seeing that recovery with the CDSS. This whole patient demand is there. This is an excellent market to be in. You know, our new clinics, our top tier clinics are really doing well. And the CDSS expands a whole new market. So I think that's where we're so comfortable with that accelerated growth in 2025 and know that we'll be coming out of this in the end of the fourth quarter of 2024.
spk06: Yeah, George, the only thing I'd add to that is I kind of look at it as almost that three-step process. One, we've got to work with our practitioners to ensmooze that smooth transition. Number two, as Terry said, logically, we believe these customers haven't gone away. And the demand, the patient demand is there. The practitioner loyalty is there. And I would just stress that leading up to this point where we were turning on the CDSS, we were performing quite well. And we need to ensure that we remain focused on our four key drivers of growth, which is growing our top tier clinics, accelerating the revenue ramp from those newer clinics, including quick starts, expanding our geographic expansion, and then continuing to leverage our neutral brands. And I think if we can do all that, it sets us up very well for 2025.
spk03: And I think, George, what we really wanted to do in changing and looking at that guidance for the whole year was to make sure we were totally transparent with what we anticipated and then what happened with the CDSS and those hurricanes. And I think that's what's most important to us is to have you feel comfortable with the trust of this management that we're on top of this and are keeping you well informed.
spk09: All right. I'll hop back in the queue. Thanks.
spk07: This concludes our question and answer session. I would like to turn the conference back over to Terry Weber for any closing remarks.
spk03: Thank you, everybody, for joining us today. We really appreciate your interest in BioTE, and we look forward to updating you on the progress on the next conference call.
spk07: The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
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