CarGurus, Inc.

Good day, ladies and gentlemen, and welcome to CarGurus, Inc.' 's first quarter 2024 Earnings Results Conference. At this time, all participants are in listen-only mode. A question-and-answer session will follow the formal presentation. To give everyone the opportunity to participate, please limit yourself to one question and one follow-up. If you should require operator assistance during the conference, please press star-0. on your telephone keypad. Please note, this conference is being recorded. I will now turn the conference over to Kendi Singh, Vice President, Head of Investor Relations.

Thank you, Operator. Good afternoon. I'm delighted to welcome you to CarGuru's first quarter 2024 earnings call. With me on the call today are Jason Trabison, Chief Executive Officer, Sam Zales, President and Chief Operating Officer, and Aliza Palazzo, Chief Financial Officer. During the call, we will be making forward-looking statements which are based on our current expectations and beliefs. These statements are subject to risks and uncertainties which could cause our actual results to differ materially from those reflected in such statements. Information concerning those risks and uncertainties is discussed in our SEC filings, which can be found on our SEC's website and in the investor relations section of our website. We undertake no obligation to update or revise forward-looking statements except as required by law. Further, during the course of our call today, we will refer to certain non-GAAP financial measures. A reconciliation of GAAP to comparable non-GAAP measures is included in our press release issued today, as well as in our updated investor presentation, which can be found on the investor relations section of our website. We believe that these non-GAAP financial measures provide useful information about our operating results, enhance the overall understanding of past financial performance and future prospects, and allow for greater transparency as it relates to metrics used by our management in its financial and operational decision making. With that, I'll now turn over the call to Jason.

Thank you, Kardeep, and thanks to all of you for joining us today. Each year, I share a theme that serves as our North Star. For 2024, our guiding principle is intelligent acceleration as we leverage our industry-leading marketplace business, end-to-end transaction-enabled platform, and integrated retail and wholesale data ecosystem with the aim of continuing to grow our business even more profitably. We'll begin the discussion today with a high-level review of our quarterly results, then highlight the progress against our drivers of value creation. and take you through our exciting journey to innovate and transform the way dealers and consumers predict, source, market, and sell used and new vehicles. Before we dive into the quarter, I want to take a moment to recognize Ishmael El-Sharif, our new Chief Product Officer. As we continue to innovate new products and services to bolster our platform, Isha's extensive experience with subscription and transaction models and his rich appreciation of both enterprise and consumer needs will be invaluable in strengthening our partnership with dealers and deepening our connection with consumers. Turning to our results, I'm pleased to share that we ended the first quarter at the high end of our forecasted revenue and above our adjusted EBITDA guidance range. In the first quarter, non-GAAP consolidated adjusted EBITDA grew 24% year over year, achieving the highest first quarter EBITDA margin in the last three years, driven by continued growth in our subscription base. In our marketplace business, revenue growth accelerated again in the first quarter to 12% year-over-year, and our quarterly net new bookings grew 28% year-over-year. We're also particularly pleased with the performance of our international business, which profitably grew revenue 24% year-over-year in the first quarter. Our strong marketplace results were driven by our ongoing focus on optimizing CarSid through the levers we've discussed in recent quarters. We are continuously enhancing the value of our listings tiers and are engaging with dealers more frequently to ensure they understand the full breadth of our platform's capabilities and are in the tier that best fits their strategy. At the same time, our consumer connections continue to drive greater ROI, so we are working to ensure pricing is commensurate with the value we provide. During both renewals of existing customers and new business conversations, we remain dedicated to cultivating enduring relationships with our dealers, supported by a growing set of data, insights, and tools integrated into their workflow to help them grow their businesses faster and manage operations more effectively. More broadly, our impressive results reflect our ongoing efforts to advance against four drivers of value creation that represent our current business priorities. One, provide more value to dealers. Two, improve the consumer experience. Three, enable digital transactions. And finally, four, rebuild and integrate digital wholesale. Providing more value to dealers. As I just mentioned, our primary focus is providing more value to our dealer partners using our data, platform, tools, and audience to support their businesses and become increasingly integrated into their decision-making processes and transaction flow. As we continue to innovate our products and leverage exceptional data insights with the aim of enhancing dealers' operating results and ROI from our platform, the quantity and quality of our leads remain pivotal factors. In the first quarter, we delivered double-digit growth in leads, driven by an increase in unique visitors and sessions. In the first quarter, we had 25% more unique visitors and 57% more minutes per visit than our next closest marketplace competitor, underscoring our audience leadership. The robustness of our traffic metrics is fueled by sustained growth in organic and owned channels. including direct traffic and app usage, which continue to grow year over year, reflecting our investments in brand and user experience. We continue to enhance the value of our various listings tiers, and as part of that effort, we continue to offer an increasing amount of Dealer Data Insights, or DDI, to our dealers, supporting their day-to-day decision-making process. DDI leverages our end-to-end retail and wholesale data ecosystems, and offers dealer-specific recommendations and insights to our dealers, which we believe helps them sell cars faster and at higher margins and will entrench us more deeply in their daily workflow. For example, in under two quarters, we have had several thousand dealers enroll in Next Best Deal Rating to inform their retail pricing decisions. Approximately 30% of enrolled dealers receive their reports daily, with the remaining 70% of dealers receiving them weekly. In the first quarter, our dealers made over 300,000 price changes driven by Next Best Deal Rating to sell cars faster and improve their dealership performance. Additionally, as we continue to prioritize predictive analytics to support dealers' day-to-day decision making, we are currently piloting our Inventory Acquisition Recommendations tool, which is designed to inform dealers about what vehicles they should acquire to meet the demand of consumers in their markets. This tool leverages both dealer inventory data and CarGurus website activity to improve the accuracy of turn-time predictions and will be accessible exclusively to subscribers of our premium listing tiers starting in Q2. In pursuit of long-term partnerships with dealers, we've refined our account management approach to increase communication frequency, foster thought partnership, and leverage local expertise to enhance customer value. These conversations allow us to convey the value and ROI we provide, and over time will allow us to capture greater dealer wallet share and maintain a long runway for Carson growth. Our renewed emphasis on lifecycle activities is already yielding remarkable results. In the first quarter, the number of dealers increased, and 31% of new contracts sold were annual contracts, more than twice as many as the prior year period. Better consumer experience. Along with providing increasing value to dealers, we strive to create a better consumer experience as we focus on simplifying the complexity of car shopping, whether that is financing, buying, or selling. As consumers increasingly look to complete more of the vehicle buying and selling journey online, we are providing them with the convenience and confidence they seek on our platform and are investing in a more seamless integration of the full range of transaction capabilities. We remain focused on enhancing the consumer experience across multiple platforms and have been investing in our market leading mobile app to make it an invaluable tool for consumers at any stage of their car buying or selling journey. Our app continued to be the number one automotive app in terms of downloads across iOS and Android and one of our fastest growing channels. Our app generated more than a quarter of total leads and app users averaged more than three sessions per week with strong engagement and loyalty. Approximately 70% of app users ultimately registered with us, allowing us to offer increasingly customized user experiences with recommendations tailored to their preferences and needs. We continue to offer our consumers the largest selection of used and new cars. In the first quarter, we grew our available listings by 30% year over year, and we ended the quarter with approximately 20% more available inventory than our next closest automotive competitor. We ended the quarter as the most visited automotive marketplace, with 57% more total visits than our next closest competitor, and 48% of our monthly unique visitors did not visit our leading competitors' websites. Our net promoter score remained extremely high, with 90% of buyers stating that they would recommend CarGurus to a friend. Transaction enablement. In the first quarter, we continue to execute against our vision of building an end-to-end transaction-enabled platform. During the quarter, we continue to experience tremendous adoption of digital deals, growing to 6,102 dealers as of the end of the first quarter, nearly tripling from the prior year. In providing these digital solutions, we enable transactions for our dealer partners, vastly expanding their reach to cater to the almost 60% of buyers open to complete their purchase online. encompassing nearly half a million digital deal-enabled vehicles. Digital deal leads accounted for approximately one-fourth of a dealer's email leads, and we have seen reservation deposits increase by 185% year-over-year. This is a remarkable achievement, as a growing number of consumers trust us with their credit card data, and we are delivering highly qualified leads to our dealers with higher close rates. A key component to creating our end-to-end transaction-enabled marketplace is the ability for consumers to not only shop for a vehicle on our site, but to also trade in their existing vehicle. In 2023, we began piloting Top Dealer Offers, a high-margin subscription service that facilitates matching a prospective car seller with the most suitable dealership. Our pilot has been well-received by both consumers and dealers. And we recently expanded this offering to major metropolitan areas, prioritizing our commercially savvy dealerships with the desire to aggressively acquire inventory. Dealers in our early access program have found exceptional value in top dealer offer leads, as we consider a number of factors such as price, dealership reputation, distance, and available trade and inventory to ensure optimal matches. We're the only marketplace player that offers both white gloves, sell-from-home experience with instant max cash offer, and drop-off at dealer location services via our top dealer offer subscription. In the quarter, we also continued to pilot CG Buy Online, further validating the product market fit of our digitally native retail platform. By the end of March, approximately 1,000 vehicles were enabled on this platform, with coverage across 10 states. We use the car offer platform to provide consumers with an estimated trade in value during the CG by online transaction journey. And these trade ins can either be purchased by a CG by online partner dealer or sold through the car offer platform. Rebuild and integrate digital wholesale. I'll wrap up by sharing our progress on rebuilding and integrating digital wholesale. As I mentioned earlier, excited to bring wholesale and retail insights together to assist our dealers in buying and selling inventory based on real-time retail pricing and market data. Since assuming control of car offer in December, we've been in the process of rebuilding our wholesale business and hiring new talent with the aim of creating a more efficient and scalable wholesale platform, and we are confident in the operational progress made so far. As we invigorate our go-to-market strategy to foster deeper, enduring partnerships with our dealer network, we have restructured Car Offer's sales organization and redefined its incentive structure. Our new sales model is based on a consultative approach, and we've begun selectively adding local consumer demand data and market day supply sourced from extensive data sets to our matrix recommendations. We are encouraged by early results, as we have seen new and returning dealers purchase five times as many vehicles per month and retained dealers double their monthly purchases when leveraging our powerful insights. We are bolstering our product strategy and increasing our investment in engineering and product development. Our teams are focused on improving matrix usability, leveraging CarGuru's differentiated data set to blend retail and wholesale data. We are incorporating consumer trends, competitive inventory analysis, and dealer turn times as we aim to optimize inventory acquisition strategies. Overall, we are proud of the progress and improvement the car offer team continues to make as we believe these steps are crucial to return the business to profitable growth in the next few quarters. To summarize, I'm thrilled with our financial results and business performance. Every quarter, we've continued to add products, insights, and features that leverage our end-to-end capabilities and deliver increasingly more value to our customers. We are becoming increasingly embedded in the dealer's daily workflow, making our services stickier over a longer period of time. We believe this will translate into continued earnings growth and a pipeline of products that we believe will deliver sustained expansion over time. With each step, we remain dedicated to sound financial management, operational excellence, and efficient capital deployment, which we believe are the foundation to continue to enhance profitability and create enduring value for shareholders. Now, let me turn it over to Aliza to discuss our financial results.