Change Healthcare Inc.

Good morning, everyone, and welcome to the Change Healthcare's earnings call for the third quarter of fiscal 2022. At this time, all participants are on a listen-only mode. I would now like to turn the conference over to your speaker host, David Elliott, Change Healthcare, Inc., Senior Director, M&A, and Investor Relations. Please go ahead.

Thank you, Operator. Good morning, and welcome to Change Healthcare's earnings call for the third quarter of fiscal 2022, which ended on December 31st, 2021. I'm joined today by Neil DiCrescenzo, Change Healthcare's president and CEO, and Frederick Eliasson, Change Healthcare's executive vice president and chief financial officer. First, Neil will provide a business update, and then Frederick will review the financial results for the quarter, followed by closing remarks from Neil. Given the pending transaction with OptumInsight, we will not be taking questions or providing financial guidance. Before we begin, I would like to remind you that the comments included in today's conference call include forward-looking statements. Actual results may differ materially from the results suggested by the comments for several reasons which are discussed in more detail in the company's SEC filings. Except as required by law, Change Healthcare assumes no obligation to update any forward-looking statements or information. Please also note that where appropriate, we will refer to non-GAAP financial measures to evaluate our business. Reconciliations of non-GAAP financial measures to GAAP financial measures are included in our earnings release and the appendix of the supplemental slides accompanying this presentation. I want to remind everyone that copies of our earnings release and the supplemental slides accompanying this conference call are available in the investor relations section of our website at www.changehealthcare.com. With that, I'll turn the call over to Neil. Neil? Thank you, David.

Good morning, everyone, and thank you for joining us. Our results this quarter continue to demonstrate the underlying strength and momentum in our business and the strong execution of our growth strategy. I want to recognize that this momentum and strong execution are due to the confidence our customers and partners have in Change Healthcare's products and services and our innovation roadmap, as well as the commitment, creativity, and agility of our Change Healthcare team members. We continue to create value for consumers, our payer and provider customers, and our partners by delivering high ROI and innovative solutions. Along with our customers and partners, we remain focused on lowering costs, enhancing access, and improving outcomes for the benefit of everyone in the healthcare system. I'll now provide you with some financial highlights and insights into our continuing success as we advance our platform to deliver increased value for all healthcare stakeholders. First, a quick review of the quarter. Solutions revenue, adjusted EBITDA, and free cash flow were $811 million, $260 million, and $112 million, respectively. This represents year-over-year solutions revenue growth of 10.3% and year-over-year adjusted EBITDA growth of 11.2% for the quarter. Our performance reflects continued new bookings momentum, existing customers expanding their business with Change Healthcare, new product introductions, and new business initiatives. This quarter was also supported by COVID-19 vaccine and testing volumes. we remain confident in our ability to continue to deliver strong performance as we move through the fourth quarter of our fiscal year, while continuing to make significant investments in innovating across the Change Healthcare platform and executing on the transformation initiatives in our TES segment. Frederick will provide more details on our financial performance shortly. With regard to the pending transaction with UnitedHealthPro, I remain pleased with our company's efforts progressing the regulatory review and developing plans for a successful integration. We look forward to continue to work diligently in coordination with UHG to complete the transaction. We anticipate providing updates on expected timing in the coming weeks. Now let me provide an update on our success across our segments, starting with our software and analytics segments. We continue to see opportunities across this segment as payers, providers, and partners take advantage of our high ROI solutions and realize the benefits of our data, AI models, and workflow capabilities. In payment accuracy, we signed a multimillion dollar prepayment insight and review contract with one of the largest TPAs in the country. With prepayment insight and review, we help customers reduce waste in the payment process by identifying improper payments before they are paid. The adding our solution, this TPA anticipates delivering over $50 million in annual savings to its customers. We also signed the multimillion dollar payment accuracy contract with a high growth technology enabled health plan with billions of dollars in revenue. With our solution, This customer can execute on its strategy of ensuring accurate payment and promote healthy dynamics between providers, consumers, and their health plan. In RCM technology, we closed a multi-million dollar long-term contract with a top 10 hospital EHR company, displacing a competitor that previously served as the preferred partner. This win allows our new customers to benefit from our existing high ROI solutions, as well as our innovative product roadmap. With our clinical decision support solutions, we continue to provide innovative ways for clinicians to leverage real-time, evidence-based guidance as they serve patients. We've integrated inter-qual utilization management and inter-qual complex care cloud solutions with the Salesforce Health Cloud and the Salesforce Experience Cloud. These solutions are also available on Salesforce AppExchange, and we look forward to accelerated growth from these new integrations. In December, we introduced the ASAM criteria powered by InterQual, a SaaS solution developed through an exclusive partnership with the American Society of Addiction Medicine. This software, which seamlessly integrates into existing care management workflows, significantly reduces time required for substance use disorder patient assessments, increases consistency, and streamlines the prior authorization process using industry standard criteria. We are grateful to the American Society of Addiction Medicine for the trust they have placed in Change Healthcare as their partner in enabling clinicians and their patients to better address the challenges of addiction in our country. In enterprise imaging, we again signed several multimillion-dollar contracts in the quarter, including a 10-year contract in London won through a very competitive RFP process. This health system valued our cloud-native approach and chose Change Healthcare over several of the largest imaging companies in the world. As evidenced by our continued new contract wins, the market is embracing our vision of a cloud-native, AI-driven enterprise imaging platform. Our risk adjustment and quality solutions continue to be a strong offering in the market as they help customers close gaps in care more rapidly and improve health outcomes and lower costs. In the third quarter, we expanded our risk adjustment business with one of the nation's largest payers, including initiating our Retrieval as a Service program with this massive payer. Retrieval as a Service is a software product that helps payers retrieve medical records for risk adjustment and quality at scale and with real-time transparency. This new offering is another example of the effectiveness of our innovation process and our investments in helping our customers and the industry make complex workflows simpler, less costly, and more efficient. Now moving on to our network segment. We've seen double-digit year-over-year growth in transaction volumes across our core networks, driven by new customers, expansion of existing customer relationships, and COVID-related tailwind. We continue to see good execution and high growth strategic priorities like payments, data solutions, and API services. In payments, we closed a multi-million dollar settlement advocate deal with a large multi-state payer operating in Medicaid, Medicare, and marketplace markets. Expectations are that by partnering with Change Healthcare, This customer will see digital payments go from 50% to 90%, driving financial benefits that could exceed $10 million annually, depending upon provider adoption. This high ROI led the customer to choose Change Healthcare over one of the largest banks in the country. The market reception for our API-based solutions has been exceptional. In Q3 alone, we tripled our API-related transaction volume versus Q3 of last year. We added 134 new products to our Change Healthcare Marketplace this quarter, bringing the total to 332 API software and hardware products from across our portfolio available on the Change Healthcare Marketplace, and in multiple storefronts, including AWS, Azure, and now the Salesforce AppExchange. Our leadership in providing microservice and API-based solutions to the healthcare industry, along with our payments and data solutions businesses, is fueling the continued growth of our network segment beyond the underlying transaction volume growth. Now moving to our technology enabled services segment. In technology enabled services, we continue to help our clients navigate the strains that COVID-19 is placing on the healthcare system while improving patient access and their revenue cycle management. With record hospitalizations, staff shortages, burnout, and continuously evolving guidelines, our customers are under more pressure than ever. And with the current condition of the labor market, we're uniquely positioned to staff the specific skill sets required to manage customers' patient access and revenue cycle needs, allowing them to focus on providing care to their patients and having a stronger financial base to support their mission. Since the beginning of the COVID-19 pandemic, we have moved quickly to engage with our customers, including across patient access services, track and trace programs, and nurse triage lines. Based with the volatility in demand and the challenges in serving that demand during the pandemic, we have been able to scale quickly, decreasing the load our clients have had to shoulder themselves. In calendar year 2021, our technology-enabled services segment handled approximately 1 million COVID patient access calls, about 200,000 nurse triage calls, sent about 6.5 million automated COVID patient reminders, and processed about 8 million COVID testing claims. As in prior quarters, we continue to focus on margin expansion in this segment through automation and AI, constantly increasing our efficiency and driving stronger performance for our customers. As an example, Our AI coding offering has processed 36 million charts since late 2019, with over 80% of our volume now being handled by our AI systems with over 95% coding accuracy. Of direct benefit to our customers, this AI capability has reduced unspecified diagnosis codes by over 45% and reduced medical necessities dials by more than 50%. One large, globally renowned health system replaced their in-house coding with Change Healthcare, resulting in reduced unbilled inventory, improved overall coding quality, and significant annual savings. Our AI-driven workflow systems have contributed to Change Healthcare increasing our clients' net collection rate by as much as 3%, worth millions of dollars annually to many clients, and accelerating time to value for our customers by a full month. Our tech forward approach to patient access and RCM services is being validated in the market by our growing bookings, expanding pipeline, and positive trends in both deal size and win rates. As Frederick will discuss momentarily, the financial benefits from our RCM transformation efforts remain on track, with the team achieving our profitability goals in that business. In closing, we continue to execute on our strategic operational and financial objectives. Through continued innovation, we are providing greater value by leveraging technology insights to reduce administrative waste, streamline and accelerate payments, and enhance consumer engagement to drive better experiences and outcomes throughout the patient journey. We remain confident that Change Healthcare's platform, which provides best-in-class connectivity, transaction management, insights, and integrated experiences, will continue to play a central role in helping our customers through the continuing transformation of healthcare. Now, let me turn the call over to Frederick, who will review our financial performance. Frederick?