Conduent Incorporated

Greetings. Welcome to Conduence second quarter 2025 earnings conference call. At this time, all participants are in a listen-only mode. The question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to David Chen, VP of Investor Relations. Thank you. You may begin.

Thank you, operator, and thanks everyone for joining us today to discuss Conduence second quarter 2025 earnings. I am joined today by Cliff Skelton, our president and CEO, and Giles Goodburn, our CFO. This call is being webcast, and a copy of the slides used during this call, as well as the press release, were filed with the SEC this morning on Form 8K. This information, as well as the detailed financial metrics package, are available on the Investor Relations section of the Conduence website. During this call, we may make statements that are forward-looking. These forward-looking statements reflect management's current beliefs, assumptions, and expectations, and are subject to a number of factors that may cause actual results to differ materially from these statements. Information concerning these factors is included in Conduence annual report on Form 10K filed with the SEC. We do not intend to update these forward-looking statements as a result of new information or future events or developments, except as required by law. The information presented today includes non-GAAP financial measures. Because these measures are not calculated in accordance with U.S. GAAP, they should be viewed in addition to and not as a substitute for the company's reported results. For more information regarding definitions of our non-GAAP measures and how we use them, as well as the limitations to their usefulness for comparative purposes, please see our press release. And now, I would like to turn the call over to Cliff.

Thank you, David, and thank you everyone for joining Conduence Q2 2025 earnings call. As always, I'll preamble the quarter, turn it over to Jollis for the detailed numbers, and I'll close with some comments about the market, changing landscape in public and commercial sectors, and some strategic thinking regarding our optimistic view of the rest of the year and into 2026. Q2 was by and large right down the middle of the fairway for us. Revenue for the quarter was slightly up sequentially at $754 million in line with our expectations, with another solid quarter of adjusted EBITDA at $37 million and .9% of adjusted EBITDA margin, exceeding expectations up -on-year and flat sequentially in a quarter usually representing the low point in the year. Before Jollis gets into the detailed financials, let me just confirm that our portfolio rationalization efforts remain on track. Without getting too explicit, I can say that work is definitely underway. We feel good about our sales performance, especially in the public sector with an overall ACV of $150 million, up -over-year and -over-quarter. Q3 will be an important quarter for us in sales, and we're expecting improved performance from our commercial segment as some deals move to the right from Q2. In the quarter, we signed eight new logos, expanded relationships with 22 existing clients, and renewed several contracts, including the Direct Express contract, supporting the federal government as a sub to a leading financial institution. The other good news here is that we're seeing increased activity and sales opportunity in our transportation businesses, both tolling and transit, and our pipeline is strong in government as well. We continue to roll out AI initiatives, encompassing the gamut, ranging from the obvious, such as telecom enhancements and language smoothing, to fraud reduction enhancements, to item processing workflow improvements, to end user simplification process improvements, and efficiency improvements. We remain convinced that while AI and GenAI are obviously here to stay and will continue to morph, in the BPO space, its primary focus is on using AI as an enhancement, not a replacement. As was said by a prominent AI CEO recently, AI isn't seen as a replacement for people, but more as a competitive advantage for those individuals who utilize AI. He went on to say more people are going to be able to do more things. That's effectively what we're seeing. AI is opening doors to enable us to do more things at higher quality with fewer mistakes, potentially driving margin enhancements with a better end user experience. Technology is definitely moving faster than risk tolerance in some areas, but we will continue this journey with open minds for sure. Finally, as part of our orderly sequencing, we elected a new chairman of the board, Harsha Aghadi. Harsha joins the board and the chairman role at a strategic point in time, where his experience will be put to good use. We're certainly thankful for Scott Leteer's leadership over the last four years, as he transitions from chairman to leading the audit committee, among other roles on our board. Regarding the rest of the year, Giles will be a little more explicit, but we're intently focused on meeting previously mentioned expectations. As you know, in this business, revenue can be a bit lumpy, however, margin is more controllable. We expect to hit the high end of EBITDA and margin and expect to meet revenue expectations. Let me turn over the dialogue to take you through the detailed financials. Giles? Thanks,

Cliff. As we've done in the past, we're reporting both gap and non-gap numbers. The reconciliations are in our filings and in the appendix of the presentation. Let's discuss the key sales metrics on slides five and six. We signed 150 million new business ACV in the quarter, up 6% versus the prior year and 38% sequentially. First half 2025 new business ACV is up 9% versus the first half of 2024, and we're positioned for strong -over-year ACV growth in the second half of 2025. All three business segments demonstrated sequential new business ACV growth this quarter, with each business segment closing a deal of at least 10 million ACV in the quarter. The new business TCV was up 21% versus the prior year at 331 million and distributed relatively equally across the segments. Renewals in the quarter were solid and included the direct express program Cliff mentioned earlier. The net ARR activity metric, our combined measure of wins, losses, pricing effects and other contractual changes was positive at 63 million. Our qualified ACV pipeline remains strong at 3.3 billion, which is up 5% -over-year and 6% since the beginning of 2025, which positions us well to achieve the second half -over-year ACV growth and will drive revenue growth across all segments in 2026. Let's turn to slide seven and review our Q2 2025 P&L metrics. Adjusted revenue for Q2 2025 was 754 million compared to 774 million in Q2 2024, down .6% -over-year. While transportation achieved revenue growth this quarter, the decline was driven by our commercial and government segments, which I'll discuss in more detail in a moment. Adjusted EBITDA for the quarter was 37 million as compared to 24 million in Q2 2024. And our adjusted EBITDA margin of .9% is up 180 basis points -over-year. This is higher than we guided the quarter, which was driven by excellent progress we have been making in one of our large transit contracts. The first half of the year has delivered stronger margins than we had originally planned and sets us up well for the second half of the year, where we will benefit from the continued progress in our cost efficiency programs, price increases in a couple of our larger contracts, as well as the traditional seasonality we experience in the second half of the year, all of which will contribute to our progression towards the previously communicated exit rates. Let's turn to slide eight and review the segment results. The Q2 2025 commercial segment adjusted revenue was 365 million, down .9% as compared to Q2 2024. New business continues to outpace lost business in this segment. However, similar to Q1, we continue to experience volume degradation in our largest commercial client, which is a contributor to the lower revenues. Adjusted EBITDA was 27 million and the adjusted EBITDA margin of .4% was down 190 basis points -over-year. The drivers here were lower revenue, higher talent acquisition costs supporting new business signings as we grow into the expanded delivery footprints in the Philippines and India, and higher usage of centralized technology costs. The government segment adjusted revenue for the quarter was down .9% at 238 million. This decline is attributed to the impacts associated with completing or extending several implementations. However, new business has now started to outpace lost business in this segment. Adjusted EBITDA was 60 million, an increase of 22% -over-year, with adjusted EBITDA margin of 25.2%, up 520 basis points versus Q2 2024. The drivers here resulted from our AI initiatives and efficiency programs, resulting in lower fraud, labor, and telecom expenses. Transportation segment adjusted revenue was 151 million, an increase of .1% -over-year, while adjusted EBITDA was 8 million in the quarter and adjusted EBITDA margin was .3% up 320 basis points versus Q2 2024. This was driven by the outcome of a couple of significant events achieved in a large transit contract. These significant events achieved in the first half of the year related to our large transit contract in Australia. Firstly, we signed an amendment to the contract which included additional scope, and secondly, we repurchased the non-controlling interest in the joint venture that delivers the client contractual obligations. This allows us to execute more efficiently and resulted in a positive catch-up adjustment in the quarter. Unallocated costs were 58 million for the quarter versus 64 million in Q2 2024. The improvement here is driven by our cost efficiency programs in our corporate functions. Let's turn to slide 9 and discuss the balance sheet and cash flow. We ended the quarter with approximately 294 million of total cash on balance sheet, and our 550 million revolving credit facility was largely undrawn. We are currently in the process of refinancing our revolving credit facilities, which we expect to have finalized in the very near future. On April 30, we received the final payment of 50 million relating to the curbside management and public safety divestiture, which completes the receipt of proceeds from phase one of our divestiture program. Our net leverage ratio remained at 2.7 turns this quarter. We see this as the high point in our journey and forecast this ratio to begin to reduce in Q3 and sequentially again in Q4 in line with our forecasted improvement in adjusted EBITDA. Capital expenditure for the quarter was .1% of revenue in line with expectations. In the quarter, we launched a new three-year share buyback program for an aggregate of $50 million. During Q2, we repurchased approximately 2.7 million shares at an average price of $2.70. Let's turn to slide 10 and look at our 2025 outlook. Given the stronger than planned adjusted EBITDA margin in the first half of the year and the confidence we have in our outlook, we have increased the midpoint of our guided full year adjusted EBITDA margin range to between 5 and 5.5%. As for revenue, while we are confident we will demonstrate -over-year revenue growth in the second half of this year, we will fall slightly short of revenue growth on a full-year basis and have adjusted our full-year adjusted revenue guide accordingly to between 3.1 billion and 3.2 billion. Our 2025 exit rates remain intact and at this point can be used as a proxy for 2026. Expectations for Q3 2025 are as follows. We expect adjusted revenue to be sequentially higher than Q2 but slightly below Q3 2024 and expect adjusted EBITDA margin to be in the range of 5 to 5.5%, a sequential improvement versus Q2. We continue to expect a post-top line growth in the second half of the year and margin to expand as we work through our cost programs. These outlooks have not been adjusted for any phase two divestiture activity and therefore are representative of the company as it exists today. Turning to slide 11, we continue to make progress with phase two of our portfolio rationalization strategy with a couple of transactions working through the marketing phase. We incrementally increase the total number of shares repurchased to 64 million and are confident in achieving the billion dollars of capital deployment we committed to early 2023. That concludes the financial review of second quarter 2025 and if you now turn to slide 12, I'll hand it back to Cliff for his broader view on the business.

Cliff? Thank you Giles. Before we open it up for analyst questions, I'd like to share some thoughts on our business strategy and our optimistic view for the future. Look in our simplest sense, we said and continue to say that we'll tell you what we're going to do and then we'll do it. Q2 financials are yet another example of upholding our execution promise. We'll continue to do just that. We previously said we'd pursue an optimized portfolio. We have and are. We'd improve culture, operations, and technology. We've done so evidenced by awards by Newsweek as well as other culture and industry analyst awards and dramatically improved retention as well as technology uptime. We'd pay down debt. We have and will continue to do so. We'd use available capital in a balanced way. We have and continue to also buy back shares. We'd improve margins and cash flow as we move out of the 2024 trough. We have done so and will continue to do more in 2026 as we hit those 2025 exit rates we described. We'd upgrade our talent with folks that have been there, done that. We have and we recently bolstered talent in commercial, administration, and finance. We'd take cost out of the center. We have and will continue to do even more of that. We said we'd leverage new government expectations. We've done that especially in our transportation businesses, both tolling and transit, and in the government fraud categories where we expect to see some more enhancement. Finally, we said we'd use AI to strengthen our capabilities. We have evidenced by what we're seeing across the quality, efficiency, and end user experience outcomes. In fact, we'll soon have a customer-client AI experience center to enable further ideation and innovation in the AI space. Regarding AI, one of the underappreciated features of Conduant is that we manage -to-end business processes for our clients, and most of our solutions are delivered using Conduant's proprietary technologies and platforms. This uniqueness removes some risk of substitution from AI and in fact allows us to leverage AI to create differentiation in our solutions and to create new adjacencies such as our fraud solution for account takeover in the government space. Finally, what we are seeing in the business process outsourcing and technology services market is the juxtaposition of uncertainty and optimism. There's continued uncertainty in tariffs and what it means for organizations or will mean, AI and exactly how organizations should capitalize on it, government and legislative changes and what they mean or will mean, the economy and inflation and where things are headed, interest rates and unemployment and how to react. Yet, the market is blossoming for many and companies see the green shoots of opportunity in all these factors. Innovation is still valued. Customers come first and most clients remain optimistic. The fundamentals still matter, so we're sticking to them. Transformations take some time, but here at Conduant we are on track. At this stage, we have to stay consistent in saying what we'll do, doing it and continuing to tell our story. I hope you all hang in there with us on this journey because it's working. There are always puts and takes along the way, but again, the plan is working. The expectation is clearly around growth, cash flow, margin, lower debt and shareholder sentiment we can be proud of. As always, our associates will continue to work hard on behalf of our clients and their end users. It's never perfect when we strive for excellence every day. Thank you for listening. We'll now open it up for questions. Operator?

Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star one on your telephone keypad. The confirmation tone will indicate your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment please while we poll for your questions. Our first questions come from the line of Pat McCann with Noble Capital. Please proceed with your questions.

Hey, congrats and thanks on the quarter and thanks for taking my questions. My first question had to do with the big beautiful bill. I was wondering if you could give any comments there as far as any potential impacts to the business, particularly around the SNAP program. It seems like maybe we can finally put some of that uncertainty around budget cuts and so forth behind us with regard to the business. I'm just curious if you could give a little bit of color there.

Thanks, Pat. Yeah, listen, the big beautiful bill at this stage is more ideation than execution. I mean, it's coming, but we see more opportunities than we see impediments, but it's uncertain. So if you look at some of the work requirements, some of the residency requirements, et cetera, that work has to be done by somebody. So regardless of whether you believe that Medicaid spending is going down or not going down, that's sort of irrelevant to our business one way or the other. What's relevant to our business is whether we can capitalize on these new requirements and how we assess the implementation of those requirements on behalf of our clients. So like I said, it's uncertain at this stage. We do believe that there are some fraud reduction opportunities both in SNAP and in our open loop systems. Again, those are being rolled out regardless of the big beautiful bill. So if anything, as I said in my commentary, some green shoots of opportunity are resident within the bill, but the full implementation has not been enacted yet in a way that we can monetize.

And with regard to the commercial segment, can you talk a little bit about what are maybe the largest drivers of the new business signing momentum?

It's been pretty consistent where we, you know, across our new logo, our new capability, and our add-on. I would say we're doing more in the new logo, new capability arena in terms of performance on a relative basis. We've got to get our account managers hitting a stride in terms of that add-on because that's where the impact revenue comes from, meaning revenue that's produced, you know, within the year that you sell. So we're seeing pretty even consistency. I'd like to see better performance out of the account management team. We're seeing, as I said, good performance out of the new logo, new capability on a -over-year basis, but across the board in commercial, we see an optimistic Q3, and we've got to hit our stride in all three of those categories.

Great. And then finally, I was just curious with regard to the rationalization efforts. You mentioned there are a couple of potential news items in process right now, and I was curious about the information in terms of should we expect any news, you know, between now and the end of the year, or, you know, if there's any additional framing you could give, that would be great.

Yeah, thanks for the question, Pat. You know, I don't want to get too far out over my skis on this one. Let me just say that there is work underway. As we've said in the past, we're looking to find ways to improve the balance sheet, improve cash flow, improve margins, and whatever we do hits the mark in those areas. We think there are opportunities across the portfolio, some more closer to the boat than others. So let me just say that there's work underway without being more explicit. Do I think something's going to happen by the end of the year? I certainly hope so and believe so.

Great. Thank you so much.

Thank you. Our next question has come from the line of Goushey Sreharan with Singular Research. Please proceed with your questions.

Good morning, guys. Can you hear me? Yeah, we got you, Goushey. Good morning. As this AI-driven solution has become a meaningful part of your offering, are you seeing any pull effect where clients who initially buy a compliance or fraud solution then expand into other conduit services?

Yeah, I mean, if you look at what we're doing in AI, in the past, I've said that AI was sort of in preparation mode. We're now in execution mode across eight key initiatives where we're actually in production. And fraud is one of those in the government space, specifically in our open loop system, which we're now trying to migrate to our closed loop SNAP solution. But we're seeing, we're not talking to clients that are saying, give me AI, give me AI. What we're seeing is clients saying, give me efficiency, give me quality improvement, give me process improvement, and AI is a good way to do it. We've got it in our customer-facing environments like Life at Work. We've got them across our transportation business, as I mentioned, government fraud, pharma, and certainly like everyone else in our contact centers, we're seeing a lot of AI improvements around voice translation, around improved IVRs, etc. So the real answer is it's everywhere. Process improvements in our scanning and indexing, and it's, as I mentioned in the commentary, it's here to stay. Now the question is, how do you, we're not an AI company. We're implementer of AI technology to try and prove that improvement in quality, efficiency, and that end user experience. So it's across the board, Gashi. No one area, including fraud, is any more important than the others.

Okay. And on the regulatory industry developments, as Medicaid, re-determination cycles, snap fraud, crackdowns, do you think the market is substantially underestimating this as a revenue catalyst in the next 6 to 12 months?

It's a good question. It's an unknown answer at this point. I believe, as I said earlier, there's real opportunity. You know, the states can't do the work by themselves. They have to outsource that work to folks like us. They can't determine eligibility. They can't determine work requirements. They can't determine residency requirements without phone calls and emails and chats, etc. And that's what we do on behalf of the states for the Medicaid eligibility work. So the answer to your question should be yes, but it all is contingent upon how states roll out the implementation and the speed at which they roll out the implementation of these regulatory requirements that have been pushed down by the federal government. Okay.

And for talent acquisition, you've highlighted Newsweek's most loved place. Have you seen materially lower attrition rates for critical roles? And is the wage pressure still an offsetting factor? Because I think you mentioned that as you scale new offerings.

That's a great question. I would say the wage pressure is more muted than I would have said a year ago. Our retention is improved. Our attrition is lower than it was on a consistent basis. We grade for lack of a better way to orient people. We have 12 grades in our upper grades with, let's say, 9 through 12, which are the most senior folks in our company. We've seen much lower attrition. But talent is always competitive. Money will always matter. Culture will always matter. And we're never going to stop trying to get the best talent we can in order to do the best job we can. And we've, as I mentioned earlier, we've done a lot of work in our commercial space, especially we're doing work in our public sector space. And so the talent is critical. But the direct answer to your question is, yes, we've seen some lower attrition and some muted salary expectations compared to the way it was a year ago.

I'll make this my last question. Given that you guys are in your inflection point with the ongoing portfolio actions and the stated goal of unlocking shareholder value, what should the investors watch for in terms of the strategic shift in the board-driven initiatives under the Stargardis chairmanship?

Oh, let me go first and then if Giles has any monetary implications. Look, I wouldn't overreact to the board changes. The timing was right to make the chairman role. We're constantly examining the board constituency. We're constantly examining the right experience base for potential board members to make sure we've got the right team on the field. I will say that Scott Leteer has done a fantastic job leading and mentoring in some very tough times, including when the ICON folks were in the stock. So we're very appreciative of that hard work. But after four years, it was time to start changing things out. The new chairman comes with lots of experience. Four, five, six times as a CEO, big investment profile, several boards, including chairmans of several big companies to include a claims company, an oil servicing company, etc. So we're pleased with where we are. We're not done looking at opportunities in terms of board constituencies, but I wouldn't expect any significant outcomes strategically or otherwise from the move.

Yeah, I think the near-term objectives remain the same. We've got a complete phase two of the portfolio rationalization. We continue to improve our margins sequentially. And then a balanced approach to the capital as it comes in from the divestitures and how we deploy it.

Thank you so much. That's all I have. Thank you guys and good luck. Thank you.

Thank you. Our next question has come from the line of Mark Riddick with Sidoti and Company. Please proceed with your questions.

Good morning. I wanted to start maybe I think you've talked in the past about your efforts to gain a greater share of wallet. Maybe you could give a little bit of an update there as to what you're seeing with those efforts as well as maybe how that sort of plays out with the competitive landscape and maybe what you're seeing there.

Yeah, Mark, I think Cliff alluded to this a little bit earlier, but some of the investments that we've made in the commercial space with new leaders in our client partner strategies. Over the last two quarters, we've written I think it's over 40 new capabilities with existing clients which is expanding share a wallet with some of the bigger clients that we have in the commercial space. So we see early shoots of that working and we've certainly got aspirations and expectations of a continuation of driving new capabilities in our existing client bases. We move into Q3 and Q4. So I think that piece is working. We just need to see more of it. Yeah, I mean this land and expand

kind of methodology that Giles just alluded to is the secret sauce in the commercial space specifically with respect to new capabilities. But the share wallet has two forms to it. Of course, the products and services which we are increasing on a per client basis from the neighborhood of the 1.5, 1.6 up to towards two products per client. Obviously, the bigger the client, the more products, the smaller the client, the fewer. But that's one component of this share wallet that's really important. The other component is this is a volume driven business in many cases. And so once we're a resident with a client, we've got to retain as much of that volume as we can. And some of that is episodic based on the economy, just on the environment. And some of it's based on performance. And so that's why operational stability is so important to us. And we work hard every day to make sure that that technology uptime, that the operational stability is solid because clients have choices and they can move volume around. We're not the only partner out there that they can give the volume to. So it's both. It's we got to get in and sell. We got to drive more share of wallet from a product perspective. But we got to retain those clients in that volume irrespective of what happens in the economy. So we're doing both as hard as we can anyway.

Great. And then I wanted to, I think in your prepared remarks, Cliff, you made mention as far as some commercial activity that you, I think you're expecting to out of, you think shifted out of Q2 into maybe Q3 or the remainder of the year. Could you give us maybe a little color on maybe some of that? And was, do you get the sense that that was just kind of more delays in client activity? Is that sort of headline driven or was there something else that we should be thinking about?

Yeah, there's no magic one client deal out there that's saying, oh, when this one hits, it's going to be the big one. That's not what I was referring to, but there are lots of, if Mike McDaniel or our head of commercial were here, he'd tell you there are lots of deals that he and his team are working that are very close to signing where we have, we have the spirit and intent and sort of verbal commitment to get these deals. And some of those are just pushing to Q3. And that's why we're expecting a better performance commercial in Q3, speaking specific to commercial. We also have to do a little better job in government and transportation has been going well. Government is also pushed to the right a little bit with a very solid pipeline. Those contracts take longer to execute. And so we're expecting more out of the government team in the second half of the year as well. Thank

you very

much. All right. Thanks, Mark. Thanks, Bob.

Thank you. We have reached the end of our question and answer session. And with that, ladies and gentlemen, we appreciate your participation. This does conclude today's teleconference. Please disconnect your lines at this time and enjoy the rest of your day.