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Operator
Good day and thank you for standing by. Welcome to the Cricut Q2 2024 earnings conference call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1 1 on your telephone. You will then hear an automated message advising that your hand is raised. To withdraw your question, please press star 1 1 again. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Jim Suva, Senior Vice President of Finance and Treasurer. Please go ahead.
Jim Suva
Thank you, Operator, and good afternoon, everyone. Thank you for joining us on Cricut's second quarter 2024 earnings call. Please note that today's call is being webcast and recorded on the investor relations section of the company's website. A replay of the webcast will also be available following today's call. For your reference, accompanying slides used on today's call, along with a supplemental data sheet, have been posted to the investor relations section of the company's website, investor.cricket.com. Joining me on the call today are Ashish Arora, Chief Executive Officer, and Kimball Schill, Chief Financial Officer. Today's prepared remarks have been recorded, after which Ashish and Kimball will host live Q&A. Before we begin, we would like to remind everyone that our prepared remarks contain forward-looking statements, and management may make additional forward-looking statements, including statements regarding our strategies business, expenses, and results of operations in response to your questions. These statements do not guarantee future performance and therefore undue reliance should not be placed upon them. These statements are based on current expectations of the company's management and involve inherent risks and uncertainties, including those identified in the risk factors section of Cricut's most recently filed Form 10-K or Form 10-Q that we have filed with the Securities and Exchange Commission. Actual events or results could differ materially. This call also contains time-sensitive information that is accurate only as of the date of this broadcast, August 6, 2024. Cricut assumes no obligation to update any forward-looking projection that may be made in today's release or call. I will now turn the call over to Ashish.
Ashish Arora
Thank you, Jim, and welcome everyone. We are pleased with strong Q2 profitability and early signs that our acquisition and marketing strategies with retailers and consumers are starting to bear fruit. Connected Machines revenue grew for the second consecutive quarter from increased sell-in to retailers while sell-out to consumers was about flat in the quarter compared to a decline in Q1. Remember, our flywheel begins with the purchase of a connected machine, which then presents the opportunity to monetize our customers through subscriptions and accessories and materials. Operating margin dollars grew significantly, up 37%, or $7 million, driven by higher platform revenue as a percentage of total revenue. and benefits from inventory impairment-related items, despite a 6% year-on-year drop in overall sales. International sales grew 3% year-on-year. In Q2, platform revenues increased slightly on paid subscriber growth. Products revenues declined 10% as connected machines units and revenue growth were more than offset by a decline in accessories and materials. Paid subscribers grew 3% to over 2.8 million. We ended the quarter with over 5.9 million active users who cut in the past year, slightly up from a year ago. Our 90-day engaged users declined 3% year-on-year, and I would like to give you some examples of our efforts to improve this important KPI. Engagement is a key focus for our company, both in terms of onboarding as well as stimulating ongoing engagement for all users. Onboarders are a particular focus because the more they interact with our platform early, the more likely they are to interact with our platform over time. We made progress in delivering a simpler, more delightful experience to our onboarders. We introduced several improvements during the quarter. Starting with the out-of-box experience, we made it simpler to connect to your machine and work through guided steps to connect with the platform. Along with other improvements, this led to a year-on-year increase in the share of members who complete a project during their first day and who complete several projects in their first week. These are leading indicators for longer-term engagement. In Q2, we further expanded our content library, which has now surpassed 1 million high-quality makeable images within Cricut Access. We continued with our increased investment in marketing. Some highlights include a partnership with the Jennifer Hudson Show to support Teacher Appreciation Week, a featured story on the evening edition of CBS News on Mother's Day, additional broadcast segments focused on seasonal themes throughout the quarter, an expansion of our digital marketing campaigns to reach consumers on streaming television, and a continued focus on the expansion of influencer marketing partnerships. Initial results are promising, measured by driving traffic to Cricut.com, which plays a central role in pulling consumers through the funnel, regardless of where they purchase their machine. Our deeper promotional strategy that we started in late 2023 is working. In Q2, we saw growth in connected machines selling to retailers, as well as improving trends in sell-out to end consumers. This is a healthy positive indicator, and this is despite retailers holding below optimal inventory levels, which resulted in missed sales opportunities. Our discussions with retailers regarding our planned deeper promotions and their on-hand inventory levels are constructive. with the goal of returning to total sales growth. Accessories and materials decline 27% year on year. Our materials are engineered to work seamlessly with our machines to create the best user experience. We launched the Cricut value line of materials in late Q1, which we designed to compete in online marketplaces. And we are optimistic about this product, but it's still early at a small portion of our portfolio. We have additional innovation, products, and cost reductions coming in the quarters ahead. The areas where we could do better are straightforward. We need to attract more new users to buy our connected machines. We need to reverse weakening engagement trends and re-inject enthusiasm among our users. We need to be more effective competitors in accessories and materials. We are intensely focused on the overall customer experience And we are motivated to work with those retailers that help us create a great experience, both on shelf and for actual use of our ecosystem. It is our fundamental belief that when we give people more reasons and inspiration to make things that are appealing to them, and we make it easier to make things affordably, we will see a lift to materials consumptions. We are driven to continue to innovate while exhibiting both longer-term focus and current discipline. I will now turn the call over to Kimball.
Jim
Thank you, Ashish. In the second quarter, we delivered revenue of $167.9 million, a 6% decline compared to the prior year and in line with our expectations. We generated $19.8 million in net income, a 23% year-over-year increase in our 22nd consecutive quarter of positive net income as we continue to invest in our key priorities. Breaking revenue down further, Q2 2024 revenue from platform was $77.6 million, slightly up year-over-year. While paid subscribers increased 3%, platform revenue was up less as the mix shifted more to annual versus monthly subscriptions, and the geographic mix shifted more international compared to a year ago. Both shifts are targeted efforts. Platform ARPU increased 5% to $52.61. Revenue from products was $90.3 million, down 10% over Q2 2023. Connected machines increased 18%, driven by higher units sold and positive mix shift, while accessories and materials decreased 27%. Some retailers started to restock inventory levels on connected machines partially in Q2, unlike in 2023 when they were destocking more broadly. However, during key sales events, we found retailer shelves light on inventory to capture the opportunity fully. In terms of geographic breakdown, international revenue was $33.5 million, or up 3%, compared to $32.6 million in Q2 2023. As a percentage of total revenue, international was 20% in Q2 2024, compared with 18% of total revenue in Q2 2023. Turning to active users and engagement, we ended the quarter with over 5.9 million active users, a slight increase from a year ago. We ended the quarter with over 3.5 million 90-day engaged users, which was a 3% decline from Q2 last year. As Ashish mentioned, we are encouraged by improvement in leading indicator metrics for onboarders, but have more work to do to improve engagement. We ended the quarter with over 2.8 million paid subscribers, up 3% from Q2 2023, and up marginally sequentially. As discussed in earlier calls, there is some natural subscriber attrition, so subscriber growth will be muted until we increase the pace of machine sales and new user acquisition. Moving to gross margin. Total gross margin in the second quarter was 53.5%, an improvement compared to the 49.3% in Q2 2023. The improvement reflects higher platform revenue as a percentage of total revenue and benefits from excess and obsolete and other inventory impairment-related items compared to prior year. Breaking gross margin down further, Gross margins from platform were 88.6% compared to 89.7% a year ago. The slight decline in platform gross margins was primarily related to higher amortization of capitalized software costs, which we expect to continue. Gross margin from products was 23.3% compared to 18.2% in Q2 a year ago. The increase in gross margins was primarily due to positive impacts from excess and obsolete and other inventory impairment-related items compared to prior year. Total operating expenses for the quarter were $63.4 million and included $10.2 million in stock-based compensation. Total operating expenses decreased 7% from $68.4 million in Q2 2023, driven primarily by less reserves this year versus last year, the timing of some expenses that will be larger in Q3, and the unwinding of some prior reserves, which will not recur in next quarter. As we mentioned last quarter, we increased our marketing plans for 2024, and you will see this in our higher sales and marketing spend. Operating income for the quarter was $26.4 million, or 15.7% of revenue, compared to $19.3 million, or 10.8% of revenue in Q2 last year. This was a 37% increase in operating income, despite the decline in sales, for the reasons discussed previously. Our tax rate of 33.6% increased from 30.2% a year ago, primarily due to the tax impact of stock vesting at a lower price. Net income was $19.8 million, or $0.09 per diluted share, compared to $16 million, or $0.07 per diluted share in Q2 2023. Turning now to balance sheet and cash flow. We continue to generate healthy cash flow on an annual basis, which funds inventory needs and investments for long-term growth. In Q2, we generated $35 million in cash from operations, compared to $64 million a year ago. We ended Q2 with a cash and cash equivalence balance of $299 million. We remained debt-free. Inventory decreased by $102 million from a year ago, to $192 million at the end of Q2 2024. During Q2, we used $9.3 million of cash to repurchase 1.5 million shares of our stock, resulting in $41.2 million remaining on our $50 million authorized stock repurchase program. In July, we paid approximately $108 million in dividends for the special one-time dividend of 40 cents per share, plus our first recurring semiannual dividend of 10 cents per share. These capital allocations are possible due to past profitability and our confidence in the sustainability of our future profitable operations. We want Cricut to always have ample liquidity to sustain and grow our business, but not to hold excess cash. We do not anticipate the need for any debt or utilization of our credit line in the near term. Now onto our outlook. Recall, we do not give detailed quarterly or annual guidance, but we do want to offer some updated color on our outlook for 2024. Given our first half performance, you can expect some incremental improvement in operating margins, while the remaining outlook remains generally unchanged. We expect continued sales pressure on our product segment, especially in accessories and materials, and accordingly, total company revenue may be down Q3 year over year. We will continue to accelerate marketing to generate consumer excitement, but given ongoing retailer conservatism and pressure in our accessories and materials segment, as well as year-to-date performance, it is too soon to call an inflection point. Hence, we may even see a decline for full-year company revenue. We expect paid subscriber count and subscriptions revenues to grow slightly and may become a larger portion of total company sales and profits for the full year. Lower new user growth rates will put pressure on our subscriber growth, following a similar pattern to 2023. While Q2 paid subscribers grew, it was modest compared to Q1. Like last year, Q3 may see negative growth in paid subscribers in the quarter, but not enough to change our full year view. We continue to expect growth in platform revenue and paid subscriber count for the full year. In 2024, our operating expenses will increase modestly as we increase our marketing spend to reinvigorate excitement in the category. Given first half performance, we expect some incremental improvement in operating margins in 2024 compared to 2023. Remember, we typically sell more machines in the second half of the year and especially in Q4, and this increase in machine sales naturally pressures margins. We also benefited in the first half from the unwinding of some reserves, which will not continue in the second half of the year. Hence, the operating profits in the first half of the year will not fully carry to the second half of the year. We expect to be profitable each quarter and generate significant cash flow during 2024. We paid approximately $108 million in cash in July for the dividends after Q2 closed, so we remind you that our cash balance and associated interest income should be adjusted accordingly. Our long-term financial model remains unchanged, with operating margin targets of 15% to 19%. Our proven model has demonstrated that when we operate at scale, which we define as revenue above $1 billion and drive top-line growth, these margins are achievable.
Gross
With that, I'll turn the call over to the operator for questions. Thank you.
Operator
At this time, we will conduct the question and answer session. As a reminder, to ask a question, you will need to press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press star 11 again. Please stand by while we compile the Q&A roster. Our first question comes from the line of Eric Woodring. Eric with Morgan Stanley, your line is open.
Ashish Arora
Eric, if you're asking a question, we can't hear you. Can you hear me now? Sorry about that.
Eric
Sorry, I was just handling multiple calls. I apologize, guys. So, Ashish, you know, you spent a fair amount of time as we go back a few quarters talking about stabilizing and improving customer engagement. And I know you do have a long-term vision, but the reality is, is you know, engagement remains challenged in the near term. And, you know, I guess it's a question whether investors are willing to be patient to get to that point of stabilization or inflection. So can you maybe just help us understand why, but then also when you believe your efforts to drive engagement will begin to materialize? And then I have a follow-up. Thanks so much.
Ashish Arora
Well, thanks, Eric, for the question. So I think, you know, as you pointed out, We've talked about this for several quarters now. Engagement continues to be a big priority for us. We've seen some really good improving signals, and we talked about that in a little bit of the earnings call, but let me embellish those as well. The cohorts that we acquired in 2020 and 2021, and we acquired a large number of users, as they graduate in the natural graduation curves, that's putting a lot of pressure on engagement, specifically given the fact that we are acquiring lesser users compared to those timeframes. Now, we've broken this into two buckets, so I'll speak to each of them. The first is, you know, just looking at onboarders, because we want to make sure that, you know, the people that we are acquiring in 2024, you know, have a better graduation curve over the course of time. So they continue to stay engaged, you know, and the curve flattens out. Related to that, we've seen some really important and improving metrics that I think bodes well for the business overall, which is that we are getting those users connected to the platform on Bluetooth, getting to their first test cut, and having them make a few projects in the first few days or first couple of weeks. Why that's important is that we know from our data that when users come onto the platform and they engage in the first few weeks, they tend to stay more engaged over time, right? So I think that's a leading indicator that as we get these newer cohorts, if we can improve their engagement, that lends itself well to that business as those accumulate over time. Now, when it comes to the install base, right, the people that are already on our platform, they're very set in their ways, we have a lot of initiatives and, you know, in making sure that we are doing a better job inspiring them getting them back to the platform to make some things, making it easier for them to search things and ultimately manifest those projects, I think those are going to take a little bit more time. It's hard to call as to when that inflection point will happen, but I'm really confident in the initiatives that we've identified and the projects that the team is undertaking. But again, once again, I'll highlight that if you look at the leading indicator, it's making sure if we can do a better job of the new users that we are bringing on board. How do we make sure that they, you know, stay engaged, they graduate on a more flatter curve? That coupled with acquisition and as we improve our acquisition efforts, we think we'll help turn the tide. You know, it'd be hard to comment on a specific timeline, but I feel very confident that we are working on the right things.
Eric
Okay. No, that detail is really helpful. Maybe the second question for Kimball. You know, I have to commend you guys two consecutive quarters. within your operating margin model. We did see what seemed to be maybe a little bit of cost rationalization this quarter and positive makeshift towards platform versus product. I realize you will ramp costs a bit in the second half, but does this type of leverage in the model imply that when you return to growth, We should expect to see even more operating leverage in the model and maybe margins move to the higher end of your 15% to 19% range, or maybe just what's the right way to think about the relationship between growth and operating margins as we look forward, just given some of the performance you have amidst a declining revenue base.
Kimball
And that's it for me. Thanks so much.
Jim
Okay, Eric, thanks for the question. So first of all, it's important to acknowledge the impact of scale, right? Today we're operating below a billion dollars, and so you see us leading into marketing investments to reinvigorate enthusiasm in the category both among consumers and retailers, and you can expect that level of investment to continue. As we are successful in getting back to a billion plus in revenue, you'll see that that percent of revenue you know, come, you know, take it, be a smaller percentage of revenue. I also kind of want to comment as to the incremental improvement in margins that we talk about in the prepared comments, because we expect to see about a point of goodness as we move through the year, and not everything moves to the second half, and let me kind of break that down. We sell more machines in the second half than we do in the first half, and machines have naturally more margin pressure And especially as we lean into our deeper promotional strategy, particularly in Q4 with the holidays, we expect to see more margin pressure in the second half than we experienced in the first half. There are also some one-time and periodic things that occurred in the first half that don't carry on to the second half. So for example, a year ago we were accruing bad debt reserves and this quarter we were able to unwind some of those reserves. And so that was about a $7.2 million impact to the quarter on a year-over-year basis.
Gross
All right. Eric, any further questions?
spk12
No, that should be it. He had to hop.
Operator
All right. Please stand by for the next caller. The next question comes from Assaya Merchant with Citigroup. Your line is now open.
spk08
Good afternoon, team. This is Mike Cadiz for Aussie Art City. So my one question is on international. Congratulations that it was up 3% after a couple of quarters of decline. I'd like to get a little bit of more color on that, trying to see if it was broad-based or maybe country specific? I only ask because we want to calibrate it going forward and to see if maybe there's any upside to that as your initiatives gain more traction.
Jim
Mike, thanks for the question. We're really excited that we're able to return to growth in the international business. As we've talked over the last couple of quarters, there's markets where we have seen pressure. We continue to see that pressure similar to North America, but we're active in over 50 countries. In the quarter, there was enough goodness in some of the newer markets that it overcame the headwinds that we continue to experience in Western Europe and UK and Australia, like we talked about last quarter. But from an overall perspective, international, we think, continues to be a huge opportunity and a very important vector of growth for us. But like I say, we're pleased this quarter to get back to growth.
Ashish Arora
Let me just kind of add to that. One is that, you know, the acquisition efforts that we are talking about in the U.S., we've basically, we're using that model across the world, and it definitely, you know, it seems to be working. You know, as a CEO, I get to travel in a lot of these markets every quarter. Like in Q1, I was in Europe in some of the larger markets. Earlier this month, I was in Latin America. In early Q4, late Q3, I'll be in Asia. And what's always fascinating for me as we get to these markets, as I talk to users, as I see our influencers and the passion for the brand, the passion for creativity and for the cricket brand, and some markets are more mature than others, or at least I don't believe any of our markets are mature, but we've been in some markets for a longer time than others. What's fascinating is You know, the same level of passion, the same level of the trends and personalization, the trends on wanting to make things for your family or for yourself and capturing those moments. It's so consistent worldwide. So I, you know, we strongly believe that we are in the very, very early days of the company and all parts of the world. And many of these 50 markets that Kimball talked about represented really big opportunity for us over time.
Kimball
Great. Thanks, Ashish and Kimball.
Operator
Please stand by for the next question. The next question comes from the line of Adrian Yee with Barclays. Your line is now open.
Barclays
Hi, this is Angus Kelleher on for Adrian Yee. Thanks for taking our question. How did the cricket value materials offering due during its first full quarter
Jim
understood it's still very early days but perhaps you could speak to where you see that going in the future the amount of materials categories that could eventually touch and the channels you see that in and then i have a follow-up thank you okay angus thanks for the question um you know as i mentioned the prepared remarks we designed uh cricket value materials specifically to to compete well in online marketplaces um where where we have to get the right value proposition and price point to make it effective to also be able to to ship uh direct to consumers, and we saw that play out very well, even though, again, very early days, but it's performing as we expected, and we think we're very optimistic as we look forward.
Ashish Arora
Yeah, and I think, Angus, just I'll add to that, which is that, as we talked about, we've kind of launched a set of materials. a small part of our portfolio. We're going to continue to expand categories, price points, value propositions, et cetera. So we're, again, in the early days of that product line. But the signals so far, as Kimball said, have been very positive, and we are very excited about it.
Barclays
Gotcha. Thank you. My second question is, how do you feel about inventory levels at the retail partners? Sounds like you spoke to restocking being underway slowly but surely. As we approach holiday, how do you see the order book shaping up?
Jim
If I can contrast the last quarter versus last year, last year we saw destocking more generally across channel. This quarter we saw partially restocking related to connected machines, and hence we've seen the growth in machine revenue. we still saw inventory light on shelves to fully capture the opportunity. So when we had some larger promotions in the first half, we saw missed opportunity because there wasn't enough inventory to fully activate those opportunities.
Ashish Arora
And, you know, I think, you know, let me just kind of talk to some of the fundamentals, right? We see an increase, and then I'll kind of lead into your question again. With our marketing, and I believe that our marketing is working, we are seeing a positive increase in traffic and seeing those trends improve pretty significantly from Q1 to Q2. We don't generally report on sell-through, but we've made some comments in our script, which is that our sell-through and our registrations while they were down in Q1 were largely flat year-on-year in Q2, and that was a very positive and improving sign. And that's despite the fact that You know, many of our retailers didn't have enough inventory on the shelf, so the consumers either switched to online or they just kind of, you know, deferred that purchase to a later date. I think our second half, you're going to see, you know, again, we're going to continue to ramp our marketing. We're going to continue to drive traffic. We're going to be deeper in promotions. We have a very solid plan for the end of the year. And we have, as we talked, as Kimball said, we are working with those, we are working with retailers to make sure that they are adequately, you know, stocked up. Again, like I said, we saw some of that missed volume by retailers be leveraged by online channels, but we think that we definitely missed some sales. And again, our partnerships with retailers are very positive. They're very productive. We've been showing the data in terms of the enhanced marketing, increased traffic, and we hope that they get as excited and committed to the category, which we think they will. and hopefully they'll be able to capture some of these missed sales that they saw in the first half.
Kimball
Okay, thank you.
Operator
As a reminder, if you'd like to join the queue and ask a question, you will need to press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again. Stand by for the next question. The next question comes from Eric Sheridan with Goldman Sachs. Your line is now open.
Eric Sheridan
Hi, guys. This is Lane on for Eric. Thanks for taking the question. So if we look at the sales and marketing line, it's been up low double digits year over year, but we've continued to see revenue decline. So I was just hoping you could provide us with an update around your marketing plan that you've introduced and any initial learning so far. I guess just looking ahead, how should we be thinking about the levels of investments based on the returns and the payback periods that you're currently seeing?
Jim
Thanks. So, Lane, as you pointed out, we're spending 20% of revenue in our sales and marketing line, and it's been the last couple of quarters that we've been leaning into marketing spend specifically. I think you can expect us to continue investing at these levels, and as she mentioned earlier, The leading indicators that we're watching in terms of reach, clicks, views, and especially traffic to cricket.com are showing positive signs. And so we're continuing to shift the balance as we learn on where we distribute that across different media. But traffic to cricket.com is an important waypoint in the acquisition journey regardless of which channel someone purchases in, they come to our website to research and understand the brand and which connective machine is right for them. And so while we're starting to see trends of goodness, and Ashish just mentioned the increase in sell-out to consumers going from down in Q1 to about flat in Q2, we attribute that to some of our marketing spend and expect us to continue this level of investment. As I mentioned earlier,
Ashish Arora
know there's an element of scale here that that as we're successful growing this business and getting back to a billion dollar plus revenue you'll see that investment represent a smaller percentage of revenue over time yeah and you know i think the way we approach it lane is that we definitely focus on the medium to long term uh we strongly believe our point of view in the market hasn't changed we believe there's a market opportunity and we are the category leader So our job is to make sure that we're building all parts of the funnel. You know, there's some level of reticence from the consumer, which we honestly don't even worry about. Yep, there's some reticence from them buying discretionary products. Our job and being category leader is to build all parts of the funnel, drive excitement for the category. And we've seen the improvements in traffic on cricket.com. We're seeing, you know, I'm actually very proud of our marketing team as we have continued to optimize our marketing mix, we understand better where to spend that money, how to spend that money. And, you know, we saw a ton of coverage, whether it was Valentine's Day or Mother's Day or now going to back to school or holidays. You know, we see success in social media channels, in SMTs and television. We are testing a lot of OTT ads. So I genuinely I think our marketing team is really starting to ramp up. And what we did in the past is what we don't want to do now, which is we kind of put a pause in marketing. And what I think we are going to continue to maintain the levels of marketing that we've been doing in the last couple of quarters. And we believe that it will pay off going into Q4, but also as we prepare heading into 2025 and 2026. Okay, great. Thank you.
Operator
At this time, I am showing no further questions. I would now like to turn it back to Jim Suva, Senior Vice President in Finance and Treasurer.
Jim Suva
Thank you, Elizabeth, and thank you everyone for joining us this afternoon. We have a large opportunity over the long term to drive new user growth and increased engagement. The Cricut platform continues to not only strengthen but also provide increased value to our users. We will continue to manage our business for sustainable, profitable, growth, and generate healthy cash flows. I'm excited about the opportunities ahead of us. We will be presenting with investors at the following events, the Citigroup Global TMT Conference in New York the first week of September, and the Goldman Sachs Global Communicopia and Technology Conference in San Francisco the second week of September. And we hope to see you there. If you have additional questions, please email me at jsuva at cricket.com. This now concludes this earnings call, and you may now disconnect. Thank you. you Thank you. Thank you. Thank you. Thank you. you
Operator
Good day and thank you for standing by. Welcome to the Cricut Q2 2024 earnings conference call. At this time, all participants are in listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1 1 on your telephone. You will then hear an automated message advising that your hand is raised. To withdraw your question, please press star 1 1 again. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Jim Suva, Senior Vice President of Finance and Treasurer. Please go ahead.
Jim Suva
Thank you, Operator, and good afternoon, everyone. Thank you for joining us on Cricut's second quarter 2024 earnings call. Please note that today's call is being webcast and recorded on the investor relations section of the company's website. A replay of the webcast will also be available following today's call. For your reference, accompanying slides used on today's call, along with a supplemental data sheet, have been posted to the investor relations section of the company's website, investor.cricket.com. Joining me on the call today are Ashish Arora, Chief Executive Officer, and Kimball Schill, Chief Financial Officer. Today's prepared remarks have been recorded, after which Ashish and Kimball will host live Q&A. Before we begin, we would like to remind everyone that our prepared remarks contain forward-looking statements, and management may make additional forward-looking statements, including statements regarding our strategies business, expenses, and results of operations in response to your questions. These statements do not guarantee future performance and therefore undue reliance should not be placed upon them. These statements are based on current expectations of the company's management and involve inherent risks and uncertainties, including those identified in the risk factors section of Cricut's most recently filed Form 10-K or Form 10-Q that we have filed with the Securities and Exchange Commission. Actual events or results could differ materially. This call also contains time-sensitive information that is accurate only as of the date of this broadcast, August 6, 2024. Cricut assumes no obligation to update any forward-looking projection that may be made in today's release or call. I will now turn the call over to Ashish.
Ashish Arora
Thank you, Jim, and welcome everyone. We are pleased with strong Q2 profitability and early signs that our acquisition and marketing strategies with retailers and consumers are starting to bear fruit. Connected Machines revenue grew for the second consecutive quarter from increased sell-in to retailers while sell-out to consumers was about flat in the quarter compared to a decline in Q1. Remember, our flywheel begins with the purchase of a connected machine, which then presents the opportunity to monetize our customers through subscriptions and accessories and materials. Operating margin dollars grew significantly, up 37%, or $7 million, driven by higher platform revenue as a percentage of total revenue. and benefits from inventory impairment-related items, despite a 6% year-on-year drop in overall sales. International sales grew 3% year-on-year. In Q2, platform revenues increased slightly on paid subscriber growth. Products revenues declined 10% as connected machines units and revenue growth were more than offset by a decline in accessories and materials. Paid subscribers grew 3% to over 2.8 million. We ended the quarter with over 5.9 million active users who cut in the past year, slightly up from a year ago. Our 90-day engaged users declined 3% year-on-year, and I would like to give you some examples of our efforts to improve this important KPI. Engagement is a key focus for our company, both in terms of onboarding as well as stimulating ongoing engagement for all users. Onboarders are a particular focus because the more they interact with our platform early, the more likely they are to interact with our platform over time. We made progress in delivering a simpler, more delightful experience to our onboarders. We introduced several improvements during the quarter. Starting with the out-of-box experience, we made it simpler to connect to your machine and work through guided steps to connect with the platform. Along with other improvements, this led to a year-on-year increase in the share of members who complete a project during their first day and who complete several projects in their first week. These are leading indicators for longer-term engagement. In Q2, we further expanded our content library, which has now surpassed 1 million high-quality makeable images within Cricut Access. We continued with our increased investment in marketing. Some highlights include a partnership with the Jennifer Hudson Show to support Teacher Appreciation Week, a featured story on the evening edition of CBS News on Mother's Day, additional broadcast segments focused on seasonal themes throughout the quarter, an expansion of our digital marketing campaigns to reach consumers on streaming television, and a continued focus on the expansion of influencer marketing partnerships. Initial results are promising, measured by driving traffic to qriket.com, which plays a central role in pulling consumers through the funnel, regardless of where they purchase their machine. Our deeper promotional strategy that we started in late 2023 is working. In Q2, we saw growth in connected machines sell-in to retailers, as well as improving trends in sell-out to end consumers. This is a healthy positive indicator, and this is despite retailers holding below optimal inventory levels, which resulted in missed sales opportunities. Our discussions with retailers regarding our planned deeper promotions and their on-hand inventory levels are constructive, with the goal of returning to total sales growth. Accessories and materials decline 27% year-on-year. Our materials are engineered to work seamlessly with our machines to create the best user experience. We launched the Cricut Value line of materials in late Q1, which we designed to compete in online marketplaces. And we are optimistic about this product, but it's still early and a small portion of our portfolio. We have additional innovation, products, and cost reductions coming in the quarters ahead. The areas where we could do better are straightforward. We need to attract more new users to buy our connected machines. We need to reverse weakening engagement trends and re-inject enthusiasm among our users. We need to be more effective competitors in accessories and materials. We are intensely focused on the overall customer experience and we are motivated to work with those retailers that help us create a great experience both on shelf and for actual use of our ecosystem. It is our fundamental belief that when we give people more reasons and inspiration to make things that are appealing to them, and we make it easier to make things affordably, we will see a lift to materials consumption. We are driven to continue to innovate while exhibiting both longer-term focus and current discipline. I will now turn the call over to Kimball.
Jim
Thank you, Ashish. In the second quarter, we delivered revenue of $167.9 million, a 6% decline compared to the prior year and in line with our expectations. We generated $19.8 million in net income, a 23% year-over-year increase in our 22nd consecutive quarter of positive net income as we continue to invest in our key priorities. Breaking revenue down further, Q2 2024 revenue from Platform was $77.6 million, slightly up year over year. While paid subscribers increased 3%, Platform revenue was up less as the mix shifted more to annual versus monthly subscriptions, and the geographic mix shifted more international compared to a year ago. Both shifts are targeted efforts. Platform ARPU increased 5% to $52.61. Revenue from products was $90.3 million, down 10% over Q2 2023. Connected machines increased 18%, driven by higher units sold and positive makeshift, while accessories and materials decreased 27%. Some retailers started to restock inventory levels on connected machines partially in Q2, unlike in 2023 when they were destocking more broadly. However, during key sales events, we found retailer shelves light on inventory to capture the opportunity fully. In terms of geographic breakdown, international revenue was $33.5 million, or up 3%, compared to $32.6 million in Q2 2023. As a percentage of total revenue, international was 20% in Q2 2024, compared with 18% of total revenue in Q2 2023. Turning to active users and engagement, We ended the quarter with over 5.9 million active users, a slight increase from a year ago. We ended the quarter with over 3.5 million 90-day engaged users, which was a 3% decline from Q2 last year. As Ashish mentioned, we are encouraged by improvement in leading indicator metrics for onboarders, but have more work to do to improve engagement. We ended the quarter with over 2.8 million paid subscribers, up 3% from Q2 2023, and up marginally sequentially. As discussed in earlier calls, there is some natural subscriber attrition, so subscriber growth will be muted until we increase the pace of machine sales and new user acquisition. Moving to gross margin. Total gross margin in the second quarter was 53.5%, an improvement compared to the 49.3% in Q2 2023. The improvement reflects higher platform revenue as a percentage of total revenue, and benefits from excess and obsolete and other inventory impairment-related items compared to prior year. Breaking gross margin down further, gross margins from platform were 88.6% compared to 89.7% a year ago. The slight decline in platform gross margins was primarily related to higher amortization of capitalized software costs, which we expect to continue. Gross margin from products was 23.3% compared to 18.2% in Q2 a year ago. The increase in gross margins was primarily due to positive impacts from excess and obsolete and other inventory impairment-related items compared to prior year. Total operating expenses for the quarter were $63.4 million and included $10.2 million in stock-based compensation. Total operating expenses decreased 7%, from $68.4 million in Q2 2023, driven primarily by less reserves this year versus last year, the timing of some expenses that will be larger in Q3, and the unwinding of some prior reserves, which will not recur next quarter. As we mentioned last quarter, we increased our marketing plans for 2024, and you will see this in our higher sales and marketing spend. Operating income for the quarter was $26.4 million, or 15.7% of revenue, compared to $19.3 million, or 10.8% of revenue in Q2 last year. This was a 37% increase in operating income, despite the decline in sales, for the reasons discussed previously. Our tax rate of 33.6% increased from 30.2% a year ago, primarily due to the tax impact of stock vesting at a lower price. Net income was $19.8 million, or $0.09 per diluted share, compared to $16 million, or $0.07 per diluted share in Q2 2023. Turning now to balance sheet and cash flow. We continue to generate healthy cash flow on an annual basis, which funds inventory needs and investments for long-term growth. In Q2, we generated $35 million in cash from operations, compared to $64 million a year ago. We ended Q2 with a cash and cash equivalence balance of $299 million. We remained debt-free. Inventory decreased by $102 million from a year ago to $192 million at the end of Q2 2024. During Q2, we used $9.3 million of cash to repurchase 1.5 million shares of our stock, resulting in $41.2 million remaining on our $50 million authorized stock repurchase program. In July, we paid approximately $108 million in dividends for the special one-time dividend of 40 cents per share, plus our first recurring semi-annual dividend of 10 cents per share. These capital allocations are possible due to past profitability and our confidence in the sustainability of our future profitable operations. We want Cricut to always have ample liquidity to sustain and grow our business, but not to hold excess cash. We do not anticipate the need for any debt or utilization of our credit line in the near term. Now on to our outlook. Recall, we do not give detailed quarterly or annual guidance, but we do want to offer some updated color on our outlook for 2024. Given our first half performance, you can expect some incremental improvement in operating margins, while the remaining outlook remains generally unchanged. We expect continued sales pressure on our product segment, especially in accessories and materials. And accordingly, total company revenue may be down Q3 year-over-year. We will continue to accelerate marketing to generate consumer excitement. But given ongoing retailer conservatism and pressure in our accessories and materials segment, as well as year-to-date performance, it is too soon to call an inflection point. Hence, we may even see a decline for full-year company revenue. We expect paid subscriber count and subscriptions revenues to grow slightly and may become a larger portion of total company sales and profits for the full year. Lower new user growth rates will put pressure on our subscriber growth, following a similar pattern to 2023. While Q2 paid subscribers grew, it was modest compared to Q1. Like last year, Q3 may see negative growth in paid subscribers in the quarter, but not enough to change our full year view. We continue to expect growth in platform revenue and paid subscriber count for the full year. In 2024, our operating expenses will increase modestly as we increase our marketing spend to reinvigorate excitement in the category. Given first half performance, we expect some incremental improvement in operating margins in 2024 compared to 2023. Remember, we typically sell more machines in the second half of the year, and especially in Q4, and this increase in machine sales naturally pressures margins. We also benefited in the first half from the unwinding of some reserves, which will not continue in the second half of the year. Hence, the operating profits in the first half of the year will not fully carry to the second half of the year. We expect to be profitable each quarter and generate significant cash flow during 2024. We paid approximately $108 million in cash in July for the dividends after Q2 closed, so we remind you that our cash balance and associated interest income should be adjusted accordingly. Our long-term financial model remains unchanged, with operating margin targets at 15% to 19%. Our proven model has demonstrated that when we operate at scale, which we define as revenue above $1 billion and drive top line growth, these margins are achievable. With that, I'll turn the call over to the operator for questions.
Gross
Thank you.
Operator
At this time, we will conduct the question and answer session. As a reminder, to ask a question, you will need to press star 11 on your telephone and wait for your name to be announced. To withdraw your question, please press star 11 again. Please stand by while we compile the Q&A roster. Our first question comes from the line of Eric Woodring. Eric with Morgan Stanley, your line is open.
Ashish Arora
Eric, if you're asking a question, we can't hear you. Can you hear me now? Sorry about that.
Eric
Sorry, I was just handling multiple calls. I apologize, guys. So, Ashish, you know, you spent a fair amount of time as we go back a few quarters talking about stabilizing and improving customer engagement. And I know you do have a long-term vision, but the reality is, is you know, engagement remains challenged in the near term. And, you know, I guess it's a question whether investors are willing to be patient to get to that point of stabilization or inflection. So can you maybe just help us understand why, but then also when you believe your efforts to drive engagement will begin to materialize? And then I have a follow-up. Thanks so much.
Ashish Arora
Well, thanks, Eric, for the question. So I think, you know, as you pointed out, We've talked about this for several quarters now. Engagement continues to be a big priority for us. We've seen some really good improving signals, and we talked about that in a little bit of the earnings call, but let me embellish those as well. The cohorts that we acquired in 2020 and 2021, and we acquired a large number of users, as they graduate in the natural graduation curves, that's putting a lot of pressure on engagement, specifically given the fact that we are acquiring lesser users compared to those timeframes. Now, we've broken this into two buckets, so I'll speak to each of them. The first is, you know, just looking at onboarders, because we want to make sure that, you know, the people that we are acquiring in 2024, you know, have a better graduation curve over the course of time. So they continue to stay engaged, you know, and the curve flattens out. Related to that, we've seen some really important and improving metrics that I think bodes well for the business overall, which is that we are getting those users connected to the platform on Bluetooth, getting to their first test cut, and having them make a few projects in the first few days or first couple of weeks. Why that's important is that we know from our data that when users come onto the platform and they engage in the first few weeks, they tend to stay more engaged over time. So I think that's a leading indicator that as we get these newer cohorts, if we can improve their engagement, that lends itself well to that business as those accumulate over time. Now when it comes to the install base, the people that are already on our platform, they're very set in their ways, we have a lot of initiatives in making sure that we are doing a better job inspiring them getting them back to the platform to make some things, making it easier for them to search things and ultimately manifest those projects, I think those are going to take a little bit more time. It's hard to call as to when that inflection point will happen, but I'm really confident in the initiatives that we've identified and the projects that the team is undertaking. But again, once again, I'll highlight that if you look at the leading indicator, it's making sure if we can do a better job of the new users that we are bringing on board. How do we make sure that they, you know, stay engaged, they graduate on a more flatter curve? That coupled with acquisition and as we improve our acquisition efforts, we think we'll help turn the tide. You know, it'd be hard to comment on a specific timeline, but I feel very confident that we are working on the right things.
Eric
Okay. No, that detail is really helpful. Maybe the second question for Kimball, you know, I have to commend you guys two consecutive quarters. within your operating margin model. You know, we did see what seemed to be maybe a little bit of cost rationalization this quarter and positive mix shift towards platform versus product. I realize you will ramp costs a bit in the second half, but does this type of leverage in the model imply that when you return to growth, we should expect to see even more operating leverage in the model and maybe margins move to the higher end of your 15% to 19% range, or maybe just what's the right way to think about the relationship between growth and operating margins as we look forward, just given some of the performance you have amidst a declining revenue base.
Kimball
And that's it for me. Thanks so much.
Jim
OK, Eric, thanks for the question. So first of all, it's important to acknowledge the impact of scale, right? Today we're operating below a billion dollars. And so you see us leading into marketing investments to reinvigorate enthusiasm in the category both among consumers and retailers. And you can expect that level of investment to continue. As we are successful in getting back to a billion plus in revenue, you'll see that percent of revenue you know, come, you know, be a smaller percentage of revenue. I also kind of want to comment as to the incremental improvement in margins that we talk about in the prepared comments, because we expect to see about a point of goodness as we move through the year. And not everything moves to the second half, and let me kind of break that down. We sell more machines in the second half than we do in the first half, and machines have naturally more margin pressure And especially as we lean into our deeper promotional strategy, particularly in Q4 with the holidays, we expect to see more margin pressure in the second half than we experienced in the first half. There are also some one-time and periodic things that occurred in the first half that don't carry on to the second half. So for example, a year ago, we were accruing bad debt reserves and this quarter we were able to unwind some of those reserves. And so that was about a $7.2 million impact to the quarter on a year-over-year basis.
Gross
All right. Eric, any further questions?
spk12
No, that should be it. He had to hop.
Operator
All right. Please stand by for the next caller. The next question comes from Assaya Merchant with Citigroup. Your line is now open.
spk08
Good afternoon, team. This is Mike Cadiz for Aussie Art City. So my one question is on international. Congratulations that it was up 3% after a couple of quarters of decline. I'd like to get a little bit of more color on that, trying to see if it was broad-based or maybe country-specific? I only ask because we want to calibrate it going forward and to see if maybe there's any upside to that as your initiatives gain more traction.
Jim
Mike, thanks for the question. We're really excited that we're able to return to growth in the international business. As we've talked over the last couple of quarters, there's markets where we have seen pressure. We continue to see that pressure similar to North America, but we're active in over 50 countries. In the quarter, there was enough goodness in some of the newer markets so that it overcame the headwinds that we continue to experience in Western Europe and UK and Australia, like we talked about last quarter. But from an overall perspective, international, we think, continues to be a huge opportunity and a very important vector of growth for us. But like I say, we're pleased this quarter to get back to growth.
Ashish Arora
Let me just kind of add to that. One is that, you know, the acquisition efforts that we are talking about in the U.S., we've basically, we're using that model across the world, and it definitely, you know, it seems to be working. You know, as a CEO, I get to travel in a lot of these markets every quarter. Like in Q1, I was in Europe in some of the larger markets. Earlier this month, I was in Latin America. In early Q4, late Q3, I'll be in Asia. And what's always fascinating for me as we get to these markets, as I talk to users, as I see our influencers and the passion for the brand, the passion for creativity and for the cricket brand, and some markets are more mature than others, or at least I don't believe any of our markets are mature, but we've been in some markets for a longer time than others. What's fascinating is You know, the same level of passion, the same level of the trends and personalization, the trends on wanting to make things for your family or for yourself and capturing those moments. It's so consistent worldwide. So I, you know, we strongly believe that we are in the very, very early days of the company and all parts of the world. And many of these 50 markets that Kimball talked about represented really big opportunity for us over time.
Kimball
Great. Thanks, Ashish and Kimball.
Operator
Please stand by for the next question. The next question comes from the line of Adrian Yee with Barclays. Your line is now open.
Barclays
Hi, this is Angus Kelleher on for Adrian Yee. Thanks for taking our question. How did the cricket value materials offering due during its first full quarter Understood it's still very early days, but perhaps you could speak to where you see that going in the future, the amount of materials, categories that could eventually touch, and the channels you see that in. And then I have a follow-up. Thank you.
Jim
Okay. Angus, thanks for the question. As I mentioned in the prior remarks, we design Cricut value materials specifically to compete well in online marketplaces, where we have to get the right value proposition and price point to make it effective to also be able to ship to direct to consumers, and we saw that play out very well, even though, again, very early days, but it's performing as we expected, and we think we're very optimistic as we look forward.
Ashish Arora
Yeah, and I think, Angus, just I'll add to that, which is that, as we talked about, we've kind of launched a set of materials. a small part of our portfolio. We're going to continue to expand categories, price points, value propositions, et cetera. So we're, again, in the early days of that product line, but the signals so far, as Kimball said, have been very positive and we are very excited about it.
Barclays
Gotcha. Thank you. My second question is, how do you feel about inventory levels at the retail partners? Sounds like you spoke to restocking being underway slowly but surely. As we approach holiday, how do you see the order book shaping up?
Jim
If I can contrast the last quarter versus last year. Last year, we saw destocking more generally across channel. This quarter, we saw partially restocking related to connected machines. Hence, we've seen the growth in machine revenue. we still saw inventory light on shelves to fully capture the opportunity. So when we had some larger promotions in the first half, we saw missed opportunity because there wasn't enough inventory to fully activate those opportunities.
Ashish Arora
And, you know, I think, you know, let me just kind of talk to some of the fundamentals, right? We see an increase, and then I'll kind of lead into your question again. With our marketing, and I believe that our marketing is working, we are seeing a positive increase in traffic and seeing those trends improve pretty significantly from Q1 to Q2. We don't generally report on sell-through, but we've made some comments in our script, which is that our sell-through and our registrations while they were down in Q1 were largely flat year-on-year in Q2, and that was a very positive and improving sign. And that's despite the fact that you know, many of our retailers didn't have enough inventory on the shelf, so the consumers either switched to online or they just kind of, you know, deferred that purchase to a later date. I think our second half, you're going to see, you know, again, we're going to continue to ramp our marketing. We're going to continue to drive traffic. We're going to be deeper in promotions. We have a very solid plan for the end of the year. And we have, as we talked, as Kimball said, we are working with those, we are working with retailers to make sure that they are adequately, you know, stocked up. Again, like I said, we saw some of that missed volume by retailers be leveraged by online channels, but we think that we definitely missed some sales. And again, our partnerships with retailers are very positive. They're very productive. We've been showing the data in terms of the enhanced marketing, increased traffic, and we hope that they get as excited and committed to the category, which we think they will. and hopefully they'll be able to capture some of these missed sales that they saw in the first half.
Kimball
Okay, thank you.
Operator
As a reminder, if you'd like to join the queue and ask a question, you will need to press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again. Stand by for the next question. The next question comes from Eric Sheridan with Goldman Sachs. Your line is now open.
Eric Sheridan
Hi, guys. This is Lena on for Eric. Thanks for taking the question. So if we look at the sales and marketing line, it's been up low double digits year over year, but we've continued to see revenue decline. So I was just hoping you could provide us with an update around your marketing plan that you've introduced and any initial learning so far. I guess just looking ahead, how should we be thinking about the levels of investments based on the returns and the payback periods that you're currently seeing?
Jim
Thanks. So, Lane, as you pointed out, we're spending 20% of revenue in our sales and marketing line, and it's been the last couple of quarters that we've been leaning into marketing spend specifically. I think you can expect us to continue investing at these levels, and as she mentioned earlier, The leading indicators that we're watching in terms of reach, clicks, views, and especially traffic to cricket.com are showing positive signs. And so we're continuing to shift the balance as we learn on where we distribute that across different media. But traffic to cricket.com is an important waypoint in the acquisition journey. regardless of which channel someone purchases in, they come to our website to research and understand the brand and which connective machine is right for them. And so while we're starting to see trends of goodness, and Ashish just mentioned the increase in sell-out to consumers going from down in Q1 to about flat in Q2, we attribute that to some of our marketing spend and expect us to continue this level of investment. As I mentioned earlier,
Ashish Arora
know there's an element of scale here that that as we're successful growing this business and getting back to a billion dollar plus revenue you'll see that investment represent a smaller percentage of revenue over time yeah and you know i think the way we approach it lane is that we definitely focus on the medium to long term uh we strongly believe our point of view in the market hasn't changed we believe there's a market opportunity and we are the category leader So our job is to make sure that we're building all parts of the funnel. You know, there's some level of reticence from the consumer, which we honestly don't even worry about. Yep, there's some reticence from them buying discretionary products. Our job and being a category leader is to build all parts of the funnel, drive excitement for the category. And we've seen the improvements in traffic on cricket.com. We're seeing, you know, I'm actually very proud of our marketing team as we have continued to optimize our marketing mix we understand better where to spend that money how to spend that money and you know we saw a ton of coverage whether it was valentine's day or mother's day or now going to back to school or holidays you know we we see success in social media channels in in smts and television we are testing a lot of ott ads so i genuinely I think our marketing team is really starting to ramp up. And what we did in the past is what we don't want to do now, which is we kind of put a pause on marketing. And I think we are going to continue to maintain the levels of marketing that we've been doing in the last couple of quarters. And we believe that it will pay off going into Q4, but also as we prepare heading into 2025 and 2026. Okay, great. Thank you.
Operator
At this time, I am showing no further questions. I would now like to turn it back to Jim Suva, Senior Vice President in Finance and Treasurer.
Jim Suva
Thank you, Elizabeth, and thank you everyone for joining us this afternoon. We have a large opportunity over the long term to drive new user growth and increased engagement. The Cricut platform continues to not only strengthen but also provide increased value to our users. We will continue to manage our business for sustainable, profitable, growth, and generate healthy cash flows. I'm excited about the opportunities ahead of us. We will be presenting with investors at the following events, the Citigroup Global TMT Conference in New York the first week of September, and the Goldman Sachs Global Communicopia and Technology Conference in San Francisco the second week of September. And we hope to see you there. If you have additional questions, please email me at jsuva at cricket.com. This now concludes this earnings call, and you may now disconnect. Thank you.
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