3/19/2020

speaker
Operator
Moderator

Good day, everyone, and welcome to the Cintas Quarterly Earnings Results Conference Call. Today's call is being recorded. At this time, I would like to turn the call over to Mr. Mike Hansen, Executive Vice President and Chief Financial Officer. Sir, please begin.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Thank you, and good evening, and thanks for joining us tonight. With me is Paul Adler, Cintas Vice President and Treasurer. We will discuss our third quarter results for fiscal 2020. The Private Securities Litigation Reform Act of 1995 provides a safe harbor from civil litigation for forward-looking statements. This conference call contains forward-looking statements that reflect the company's current views as to future events and financial performance. These forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those we may discuss. I refer you to the discussion on these points contained in our most recent filings with the SEC. Before discussing the financials, I want to say that our thoughts go out to all of those impacted by the COVID-19 coronavirus. This is a challenging time for all of us, and we can't thank enough our employees, whom we call partners, for doing all that they can to keep our customers' places of business clean, safe, and ready for the workday. We currently find ourselves at the peak of uncertainty as it relates to the pandemic's impact on the economy. The response of our country and each state evolves daily. A week ago, we hadn't seen much impact to our business, and we were expecting today to increase revenue and EPS guidance based on our year-to-date results and fourth quarter outlook. However, much has changed in a matter of days, and more changes are likely to come. Due to this uncertainty, including the severity and duration of the pandemic, we are not providing guidance for the fourth quarter of fiscal 2020 at this time. We certainly remain focused, though, on the safety and well-being of our employee partners and the care of our customers. So let's move to providing our third quarter results, and then we will open it up for questions. Our fiscal 2020 third quarter revenue was $1.81 billion, an increase of 7.6% over last year's third quarter. Earnings for diluted share, or EPS, from continuing operations were $2.16, an increase of 17.4% over last year's third quarter, adjusted for G&K integration expenses. Free cash flow for this year's third quarter was $300 million, an increase of 17.2%. The organic growth rate, which adjusts for the impacts of acquisitions, foreign currency exchange rate fluctuations, and differences in the number of workdays, was 5.7% for the third quarter of fiscal 20. The organic growth rate for the uniform rental and facility services operating segment was 4.8%, And the organic growth rate for the first aid and safety services operating segment was 12.5%. Gross margin for the third quarter of fiscal 20 of $824.4 million increased 9.2%. Gross margin as a percentage of revenue was 45.5% for the third quarter of fiscal 20, compared to 44.9% in the third quarter of fiscal 19. Operating income for the third quarter of fiscal 20 of $314.7 million increased 13.1%. Operating margin was 17.4% in the third quarter of fiscal 20, compared to 16.5% in fiscal 19. Net income from continuing operations for the third quarter of fiscal 20 was $234.5 million, and reported earnings per diluted share were $2.16. Excluding the G&K acquisition integration expenses in fiscal 19, EPS increased 17.4%. In addition to a solid financial performance, we continue to generate strong cash flow and commit to effectively deploying cash to increase shareholder value. Third quarter free cash flow was $300 million, an increase of 17.2% compared to last year. In the third quarter of fiscal 20, we paid an annual dividend totaling $268 million. The dividend of $2.55 per share was an increase of 24.4% over last year's annual dividend. In addition to the annual dividend, we purchased $393.1 million of Syntop stock in fiscal 20 to date, including $200 million in March. The amount remaining under our buyback authorization is $1.1 billion. We end our third quarter with fiscal year-to-date revenue growth of 7.2%. and an organic growth rate of 7.1%. Operating income, excluding last year's T&K integration expenses, increased 14.7%. EPS adjusted for last year's special items increased 22.2%. And finally, free cash flow for the third quarter year to date increased 61%. Our employee partners have really done a great job this year. With that, I will turn the call over to Paul for additional details for our third quarter results.

speaker
Paul Adler
Vice President and Treasurer

Thanks, Mike. We have two reportable operating segments, uniform rental and facility services, and first aid and safety services. The remainder of our business is included in all other. All other consists of fire protection services and our uniform direct sale business. First aid and safety services and all other are combined and presented as other services on the income statement. The uniform rental and facility services operating segment includes the rental and servicing of uniforms, mats, and towels, and the provision of restroom supplies and other facility products and services. The segment also includes the sale of items from our catalogs to our customers en route. Uniform rental and facility services revenue was $1.45 billion, an increase of 6.6%. Excluding the impact of acquisitions, foreign currency exchange rate changes, and the difference in number of workdays, the organic growth rate was 4.8%. Our uniform rental and facility services segment gross margin was 45.8% for the third quarter compared to 44.9% in last year's third quarter, an improvement of 90 basis points. Gross margins have strengthened for many reasons, including strong revenue growth and realization of cost energies from the acquisition of G&K. Our first aid and safety services operating segment includes revenue from the sale and servicing of first aid products, safety products, and training. This segment's revenue for the third quarter was $170.5 million. The organic growth rate for this segment was 12.5 percent. The first aid segment gross margin was 48.0 percent in the third quarter compared to 48.2 percent in last year's third quarter. The difference in gross margin was due to revenue mix in the quarter, which consists of service, product sales, and training. The strong organic revenue growth benefited from more safety and personal protective equipment product sales, which generally have lower margins than the other revenue categories. Our fire protection services and uniform direct sale businesses are reported in the all-other category. Our fire business continues to grow each year at a strong pace. The uniform direct sale business growth rates are generally low single digits and are subject to volatility, such as when we install a multimillion-dollar account. Uniform direct sale, however, is a key business for us, and its customers are often significant opportunities to cross-sell and provide products and services from our other business units. All other revenue was $192.1 million, an increase of 9.9%. The organic growth rate was 7.1%. The fire business organic growth rate was 4.1%. Fire revenue was weighed down by the loss of a struggling national account in the retail sector that recently disclosed a closing of over 100 stores, by mild winter weather that resulted in less sprinkler repair service revenue, from freezing and bursting water pipes, and by a decline in sales rep productivity through the Christmas and New Year's holidays. Uniform direct sale business organic growth rate was 11.1% and benefited from additional sales from the rollout last quarter of Carhartt branded garments to a Fortune 100 customer. All other gross margin was 41.3% for the third quarter of this fiscal year compared to 42.3% last year. Selling and administrative expenses as a percentage of revenue were 28.2% in the third quarter of fiscal 20 and 28.3% in the third quarter of fiscal 19. G&A labor expense as a percent of revenue improved year over year. Our effective tax rate on continuing operations for the third quarter of fiscal 20 was 18.9% compared to 20.1% last year. The tax rate can move from period to period based on discrete events, including the amount of stock compensation expense. Our cash and equivalence balance as of February 29th was $234.4 million. Of that amount, $144.7 million was in the United States and unrestricted. Capital expenditures in the third quarter were $63.2 million. Our CapEx by Operating segment was as follows, $50.2 million in uniform rental and facility services, $10.1 million in first aid and safety, and $2.9 million in all other. Year-to-date, free cash flow was $745.2 million, an increase of 61% compared to the prior year period. Free cash flow increased because of strong earnings growth and improvements in working capital, particularly accounts receivable, inventories, uniforms, and other rental items and service, and accounts payable. As of February 29th, our balance sheet remains strong. Our leverage was 1.7 times debt to EBITDA. We have an untapped credit facility of $1 billion, no debt maturities in the next 12 months, and no material debt maturities in the next two years. That concludes our prepared remarks. We are happy to answer your questions.

speaker
Operator
Moderator

Thank you, sir. At this time, we'll open the floor for questions. If you would like to ask a question, you may do so by pressing star 1 on your telephone keypad. And first, we have Manav Patnik with Barclays Capital.

speaker
Manav Patnik
Barclays Capital

Good evening, gentlemen. Just maybe in light of all the stuff going on, perhaps you could help us With a little bit more detail in terms of where your exposures lie, you know, whether that's restaurants, lodging, and so forth, just we at least know, you know, magnitude of, you know, what percentage of revenues are really at risk versus those that, you know, could go, you know, like 50-50 or whatever it is. I was hoping you could help us with a little bit more color there.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Sure, Manav. You know, we're, as I mentioned a bit earlier, We're really at the peak of uncertainty. As of a week ago, we didn't really see much impact to our revenue, and so we're going about trying to get a better understanding of that as we go through this week and into the future. But let me remind you, we have a very diverse customer base, about 30% of our revenue is from industrials, 70% from service providing, the service-producing businesses. That includes healthcare, retail, distribution centers, food service, hospitality. And all of these are being affected in different ways. If you think about healthcare, for example, they really need us now. They need our scrubs. They need our microfiber wipes. They need our cleaning chemicals. They need our fire protection. If you think about restaurants, boy, some are closed. Some are open to only carry out, and we're learning as we visit them this week what are their needs. They may still need some chef works, some hygiene products, first aid and safety, but it's going to take a little bit of time to understand what those needs are. Office environments, they're looking to stay clean more than ever. And so we're seeing some nice movement there in terms of our first aid and safety, our personal protective equipment like gloves. And then you think about hotels, casinos, arenas. They aren't doing very much business right now. And so we're in the midst of better understanding the collective impact to the business model And, gosh, we're so early in that process that it's really hard to break it down because in addition to the details that I just provided and keeping in mind, if you think about three-digit NAICS codes, we don't have revenue of greater than 10% in any of those three-digit NAICS codes. But also keep in mind, as I talked about revenue per vertical, it's quite different from geography to geography today. So if you think about some of those different businesses that are on the coasts, they may be impacted more severely than those same kind of businesses in the same verticals in the middle of the country. And so it's going to take a little bit of time for us to really get clarity on the collective impact to the business, and we're just not there yet.

speaker
Operator
Moderator

Thank you. Next, we have a question from Andrew Whitman with RW Baird.

speaker
Andrew Whitman
RW Baird

Great, thanks. The question that we've gotten a lot this week is how customer closures work and how they affect you and what the contract says when such things happen. I know there's probably... different ways to treat different categories of customers, small customers, large customers, maybe even by end market. But for those customers that are shutting down, that we know are shutting down, how does that get treated by Cintas, and what is the impact to your financials?

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, that's a great question, Andy. And as I said, we're still working on gaining clarity there, but it's going to be all over the board, right? This is This is not a normal environment. In a normal environment, we may have a business shutdown for a week, and we still may be charging the rental of garments and other products. Holiday manufacturing shutdowns are a good example of that. Semester breaks at school is a good example of that. What we're talking about right now is quite different, and so we have to understand – from our customers, how long do they think they will be closed? And many of them right now don't know. But how long do we think they're going to be closed? And what are the needs of the business today versus maybe where they were a couple weeks ago? And so it's going to be all over the board, Andy, from small businesses to large businesses and different kinds of verticals and different geographies and And as I said, we're working through that to gain clarity.

speaker
Operator
Moderator

Thank you. Our next question will come from Andrew Steinerman with J.P. Morgan Securities.

speaker
Andrew Steinerman
J.P. Morgan Securities

Hi, Mike. Let me give it a try. So, you know, my sense, you know, I've been doing this for over a decade, looking at Cintas and the group and My sense is that the uniform rental business really is kind of cyclical on a delay. Like when you look at your fiscal 2008, it was actually up. It wasn't until 2009 and 2010 fiscals did you have kind of moderate declines, about 5% organic per year for those two years. So my question really is, do you think that the impact that you've experienced now will be more immediate, or do you think it's going to be a delay like I described last recession?

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, Andrew, this is not a normal recession or even like the Great Recession, and so I think there's going to be a more immediate impact simply because we have so many businesses that have been ordered to close, right? We've got... 40 states have closed their schools. I think another over 20 states have closed their restaurants. I mean, that's unprecedented. And it's not like our customers are going out of business over time or even had the chance to reduce their workforce. They're kind of closing, many of them on orders of municipalities. And so... you know, there's going to be a little, there's going to be certainly a more immediate impact. What is that impact? Look, one of the reasons that we did not provide guidance is it's really hard to tell. We've never been through a pandemic. And in this pandemic, we're seeing things that we really haven't seen in the 90 years of Cintas, of running the business. And so we're we need a little bit of time for clarity. As I said, we hadn't seen much of an impact as of a week ago, but there's going to be an impact coming. And that's why we did not provide guidance, because it's just too hard to tell right now.

speaker
Operator
Moderator

Thank you. Our next question will come from Seth Weber with RBC Capital Markets.

speaker
Seth Weber
RBC Capital Markets

Hey, good evening, guys. I guess maybe just following up on that line of questioning, you know, I think in 2010 your decremental margins were sort of mid-30%. I guess Mike is, you know, just kind of trying to read between what you're saying here. It seems like the impact could be sort of more of a shock here near term. So, you know, from a decremental margin framework, should we think about, you know, levels above kind of where you were in the last, you know, in the last sort of time that organic growth was down? Is that kind of what you're messaging? Thanks. Or can you just talk about actions?

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Sure, sure. So if you think about, you know, the fixed versus variable and how can we – how will we manage the business right through this disruption? And – Right now, there's a fair amount of uncertainty, as I've mentioned a number of times. And, you know, we need a little bit more clarity. And the clarity as it relates to this is really around what's the depth of this? What's the breadth of this? How long will this last? What's the severity and duration? If we start to believe that the – for example, the severity is pretty high, but we don't expect the duration to last very long, then we may not be as aggressive because we don't want to harm the long-term opportunities and the performance of the business as we move into next fiscal year. As we go into this, if we feel like the duration is going to be longer then we may take different steps to pull down some of those variable expenses. And so we're going to need a little bit of time to understand what our best expectations are for severity and duration, and we'll manage accordingly to that. I can tell you, as we sit here today, we are generally, and we have been for a long time, in a mode of growing the business and adding routes and adding laundry capacity. And as we sit here today, we have not, or at least we've slowed CapEx, for example, to only those things that are essential. And so, in other words, we're not looking to add routes right now. That will reduce CapEx. We're not looking to expand capacities in our wash alleys, add extra open new processing facilities. That's going to reduce CapEx. Along those lines, that means we likely won't be hiring people to staff those new routes, to staff the added capacity. And so there are certainly things that we can do today to to say we expect to get into a period where the growth isn't going to be what it was in the first three quarters. And so we can pull back on that a little bit. And that certainly is going to help the cash flow. But as it relates to then being more aggressive, we're here for the long term. And if we feel like this is a short-duration disruption – we'll likely treat that a little bit differently than a longer-term duration.

speaker
Operator
Moderator

Thank you, sir. Our next question will come from George Tong with Goldman Sachs.

speaker
George Tong
Goldman Sachs

Hi, thanks. Good afternoon. Oil prices have contracted sharply in recent weeks. What are your expectations for your industrial and manufacturing verticals, and what factors could potentially cause Syntastic to perform differently during this energy downturn? compared to the prior 2014 to 2016 downturn?

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Well, I think, you know, George, if we were looking at this only in the lens of the oil and gas vertical, then I'd say a couple things. One, it's a smaller piece of our business than it was at the beginning of that last downturn. And so that will not have as big of an impact on us as it did last time. And the lower gas prices will certainly help us today. And so if we're just looking at the lens of that particular or maybe a few verticals, I think we fare really well during that. And we did several years ago as well. But this is broader. This is certainly broader than just that one lens. And so it's going to be really hard to tell exactly how do we think we performed in that one vertical compared to what's going on in the rest of the United States.

speaker
Operator
Moderator

Thank you. Our next question comes from Gary Bisbee with Bank of America, Merrill Lynch.

speaker
Gary Bisbee
Bank of America, Merrill Lynch

Hey, guys. Good afternoon. cost actions, you referenced variable versus fixed, but actually didn't, unless I missed it, give us the mix of the two. Can you take a shot at that? And maybe just at a high level, if you do decide that this could be longer duration, what are the kind of actions you would take? Is it just headcount, or are there other actions you would take to reduce costs in the business? Thank you.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Well, so, Gary, if you think about our business, there are many variable costs in the business. The question is, you know, are they variable to the point where we can turn them off immediately, and do we want to turn them off immediately? That's the biggest question that we're dealing with. And it's really, I think it would be irresponsible of me to give you a percentage of just total variable costs because we have to manage the business, and we're managing it for the long term. And so I don't want to throw out some variable number where you think we will cut to the bone our business. So let me give you some examples, though. You know, when you think about the material cost of the business, we've got a lot of cost of disposable products like paper, soaps. We have direct sale like our catalog business. Those are highly variable, and if we're not selling them, we don't have those costs. We also have the gas, water, and energy. The gas for our trucks, the water and energy for running the facilities, there certainly is a variable component of that, but there's also a bit of a fixed, and it just depends on on how much of that capacity we may decide or not to pull back on. Then if you think about the laundry capacity, there are a lot of different pieces that go into that, including labor. And then when you think about our route capacity, you know, we've got the cost of our drivers. And so, you know, there are a lot of variable costs. Our goal is to make sure that our business remains strong for the long term. And so if we start to see a longer duration, then there are certainly some things that we will do, like pull back even a little harder on capital expenditures and other growth pieces of what we do. We may do some things through attrition, and we'll have to make sure we understand the capacity utilization and knowing that we want to manage to that. If you go back to 2009 and 2010, we did close facilities, but that was a little bit different in that it was a longer period of a recession. This is potentially deep, but we just don't know the duration. And we do not want to impact the business for the long term until we really have to.

speaker
Operator
Moderator

Thank you, sir. Our next question comes from Hamza Mazzari with Jefferies.

speaker
Hamza Mazzari
Jefferies

Good evening. Thank you. Mike if you could just provide just a little more detail on your contract structure and what I mean by that is you know if a customer goes bankrupt you know clearly you see that right away if it's a closure but how quickly do your contracts adjust to you know permanent headcount changes just any sense as to you know how defensive your portfolio is but specifically You know, what's the lead lag to, you know, headcount changes that may be permanent? I realize absences don't impact your business.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, I mean, our contracts are generally five-year contracts, and they provide for a steady stream of revenue. And generally there is some minimum level of revenue that we require for But, Hamza, we're in a little bit of a different time today, and so there's going to be a customer-by-customer conversation about what makes sense, and that's going to take a little bit of time to get through. This is, again, this is not a normal kind of ramping down, a trending down of the business. This is kind of an abrupt transition. closure of a lot of different customers. But let's remember something else about our business. As I mentioned a little bit earlier, there are a number of – there are many businesses that really need our products and services, and I don't want that to be lost. There have been a couple municipalities and areas within the country, particularly on the coasts, and we have been identified as an essential provider. And so even though other businesses may be shutting down, we are operating because our customers need us. And we're going to – over the course of the next few weeks, we're going to understand the collective impact. But let's keep in mind that – while some of our customers are going to be impacted negatively, there are others that really need us. We're seeing an increase in what they need, and we're going to do everything we can to take care of them. So it's a mix, and it's going to take a little bit of time to understand that and get some clarity.

speaker
Operator
Moderator

Thank you, sir. Our next question comes from Tim Mulroney with William Blair.

speaker
Tim Mulroney
William Blair

Yeah, good afternoon. I understand this slowdown is very different, Mike, but if you go back to the last recession, and I can't remember if you broke this out or not, but how did customer retention look through that period? I'm trying to figure out how much of that mid-single-digit organic decline in 2009 and 2010 was due to a deterioration in retention rates versus new customer sales or pricing, for example. Yeah.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, the retention was not negatively impacted that much. It was more about customers reducing their headcount. We certainly did have more customers than normal periods go out of business, and so that contributed to a little bit of a higher lost business number. But generally speaking, our retention was really good then, and I think our retention – outside of possible businesses that actually have to go out of business, I think our retention is going to be very good here. There's going to be some period of disruption that we have to work ourselves through. You know, I think we have to be careful about comparing this to a prior recession. This is a pandemic that's quite different, and the disruption is going to be – a little bit more abrupt and immediate. The question is, how long will it last? And, boy, if we can get through this as a country in the next 60, 90 days, you know, we look forward to getting back to normal operations. But we've got to see what that looks like first.

speaker
Operator
Moderator

Thank you, sir. Next, we have a question from Shlomo Rosenbaum with Stifle Nicholas Investments.

speaker
Shlomo Rosenbaum
Stifel Nicholas Investments

Hi. Thank you for taking the time. Do you talk about how many of your contracts, let's say, or percentage-wise, like in first aid and safety, are those primarily consumption-based contracts, or are they contracts that are on kind of a recurring revenue? You know, you charge us about per month. Can you go into that a little bit more? Because at first aid and safety has been a very good growth portion of business. I'm just wondering how those contracts work.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Generally, those are based on... There are some recurring revenue streams. I would tell you the bulk of that is consumption-based, and it's a business that's performing very, very well right now, as you can imagine, with the need for sanitizing, personal protective equipment. That's a business that is performing very well. It has for the whole year, and... we're getting a lot of customer requests for more, more ways to help. You know, when you think about the needs of many businesses today, the cleanliness and the safety aspects have really risen, and we've got a lot of products and services that can help in those areas, and those have been You know, those have been asked for quite a bit over the course of the last couple weeks, and I expect that those kind of things will perform well.

speaker
Operator
Moderator

Thank you, sir. Our next question comes from Kevin McVeigh with Credit Suisse. Kevin, make sure you're not muted.

speaker
Kevin McVeigh
Credit Suisse

Great. Thank you so much. Hey, can you give us a sense of not only the client mix, but how What was the revenue trends the last week or so just to get a sense of how much the business came off? And then just is there any way to think about it geographically because it sounds like California, New York, Washington, maybe that's been a little bit weaker than the interior. But just any thoughts on kind of trends the last week or so and then is there any way to kind of just frame it out within a little more context geographically?

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, unfortunately, Kevin, through last week, we didn't see much disruption to the revenue. In our direct sale, uniform direct sale business, we did start to see the incoming orders start to come down. And so that was probably the early signs. But through last week, not a lot of impact. There has been certainly some impact on the coasts. And so, for example, all of our customers in New Rochelle, they're hard to get to, as you can imagine, with the National Guard patrolling the streets there. That's been difficult. There are others that have been difficult on the West Coast as well. But collectively, it wasn't that big of an impact. I expect that we will start to see some impact as we go through the rest of this week and certainly then in next week. And that's when we're going to start to be able to get a little clarity on what's the initial response of our customers and what might their needs be as we move to. And like I said, There are going to be some customers where their needs have really increased. There are going to be others who have closed, and we're going to be talking about a different – there's a different conversation there. We need to get through all those conversations, though.

speaker
Operator
Moderator

Thank you, sir. Our next question comes from Scott Schienenberger with Oppenheimer & Co.

speaker
Scott Schienenberger
Oppenheimer & Co.

Thanks. Good afternoon, guys. And thanks for taking the questions. I guess, you know, you've alluded to CapEx a few times. Just looking at it year to date, you're trending, I think your guide at the midpoint this year was the same as what you did last year, but you're trending about 17 million below for my numbers. So I'm just curious if we could delve into CapEx a little bit more. And I think you had said you'd already taken some actions with regard to what you've been seeing over the last weeks or months. So just kind of delve in a little bit more on what you would be thinking about on a go-forward basis as well. Thanks.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Sure. When I mentioned that we've made some decisions to reduce CapEx, that's a very, very recent type of conversation. You know, look, we are, when we think about CapEx, we love to grow the business and we are We have been expanding the routes as necessary and expanding capacity. But we've also, keep in mind, we've gotten some capacity through the G&K deal, and we've gotten some efficiency through projects within the facilities. And our routes, the revenue per route has been growing, and so we've become a little bit more efficient. And so we've been – pretty efficient and I'd say prudent in CapEx throughout the year but having said that going forward we've been at a let's call it a 60 to 65 million dollar quarterly clip and certainly that's going to come down probably by half now I don't have a very scientific measurement but it's going to come down quite a bit as we think about the fourth quarter. Beyond the fourth quarter, it's going to get back to our expectation for the severity and duration of this.

speaker
Operator
Moderator

Thank you. Our last question in the queue comes from Tony Kaplan with Morgan Stanley.

speaker
Tony Kaplan
Morgan Stanley

Thank you. Save the best for last. That's right. I'm going to take the road less traveled and ask a question about the quarter. Could you talk about the organic growth deceleration within the uniform rental space? It sounds like it wasn't related to coronavirus since you hadn't really seen an impact from that yet. So I guess just what were the main drivers of the deceleration within rental? Thank you.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Yeah, you know, we've talked a little bit over the last two quarters about the choppiness that we had seen in industrials, and we certainly saw that progress. pick up a little bit in our third quarter. Now, whether that has to do with China in the early parts of the quarter, not sure, or the uncertainty around this, that's really hard to put our finger on. But we certainly did see some choppiness in that side of the business, and that contributed to a – a little bit of a deceleration there. Pricing was a bit more aggressive in the quarter. We talked a little bit about that in our second quarter, and that remained here in the third quarter. And, you know, the holidays, I mentioned this in the second quarter call back in December. The holidays are tough. When you've got two holidays on a Wednesday, generally speaking, our salespeople are, have a really hard time of setting appointments. And so if you think about a two-week period of time where you've got many customers, because it's on a Wednesday, taking the whole week off or in and out, it's really hard to set appointments. And so we did see some impact to our sales rep productivity. Paul mentioned in fire and also in rental. And that was a bit of a contributor as well. So collectively those things – were what we saw in the third quarter. You know, let's set aside the pandemic. The business has been operating at a very healthy pace, and we really liked the execution of it. And, you know, while the disruption is coming, we think we're poised pretty well to manage through that and get back on to our business once we get through this.

speaker
Operator
Moderator

All right. Thank you, sir. And that concludes the question and answer session for today's call. And I would like to turn the call back over to Mr. Hansen for closing remarks.

speaker
Mike Hansen
Executive Vice President and Chief Financial Officer

Thank you. And before ending the call, we'd like to leave you with a couple final comments. First, I want to say again that our thoughts remain with those impacted by the COVID-19 coronavirus as our country works to get through this difficult situation as quickly as possible. But secondly, our business has performed well. very well over the course of the last 10 years with strong revenue, income, and EPS growth. In fact, we've grown our sales and profits in 48 out of the last 50 years. And although we're entering a period of disruption, we and all Cintas partners remain excited about the future opportunities of our business and look forward to getting back to business as usual. In the meantime, we are well positioned to enter this period of disruption with a strong cash flow and a very solid balance sheet, and an untapped $1 billion credit facility. So we feel good about our ability to manage through this and come out the other side with a very strong business. So thank you again for joining us tonight. We'll issue our fourth quarter financial results in July, and we look forward to speaking with you again at that time.

speaker
Operator
Moderator

Thank you, ladies and gentlemen. This concludes today's teleconference, and you may now disconnect. Please enjoy the rest of your day.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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