Cintas Corporation

everyone and welcome to the Cintas quarterly earnings results conference today's call is being recorded at this time I'd like to turn the call over to Paul Adler Cintas vice president treasurer and investor relations please go ahead thanks April and good morning and thank you for joining us with me today is Scott Farmer Cintas chairman of the board and chief executive officer Todd Schneider executive vice president and chief operating officer and

and Mike Hansen, Executive Vice President and Chief Financial Officer. We will discuss our first quarter results for fiscal 2021. After our commentary, we will be happy to answer questions. The Private Securities Litigation Reform Act of 1995 provides a safe harbor from civil litigation for forward-looking statements. This conference call contains forward-looking statements that reflect the company's current views as to future events and financial performance. These forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those we may discuss. I refer you to the discussion on these points contained in our most recent filings with the FCC. I'll now turn the call over to Scott Farmer. Thank you, Paul.

This continues to be a challenging time, but our employees, who we call partners, are doing all they can do to keep our customers' places of business clean, safe, and ready for the workday. Our employee partners have remained diligent in their care of our customers, providing essential products and services, and they have remained diligent in their care of each other, and we can't thank them enough for their truly impressive achievements. Before we get into the financial results, I'd like to provide you with some examples of our interactions with our customers in the first quarter of our fiscal year so you have a better understanding of our business. The hospital system in Michigan provided isolation gowns to their staff and laundered them in the hospital. These garments are fluid resistant protective clothing worn by doctors and nurses. The hospital had difficulty staffing the laundry and suffered quality issues. The hospital system, a no programmer as we call it, decided to outsource the procurement and laundering to Cintas so they could concentrate on patient care. Another no programmer, a dental alliance with 55 locations in three states, signed with us for scrubs in a rental program for 550 wearers. Due to their satisfaction with the service, they are in discussions with us to add facility services products and first aid supplies. In California, one university system with many campuses signed a multi-year agreement for hand sanitizer service. In addition, our first aid business is providing them with a half a million dollars of hard to find gloves. To another university system in California, our first aid division is providing over a million face masks. A restaurant chain that has been a customer since 2007 had been struggling in the first few months of the pandemic. In talking with the customer, we listened and were empathetic and adjusted service frequencies and inventories in partnership with them. They were so pleased with the way that we treated them that they renewed our service agreement and added hand sanitizer stand service to every one of their restaurants. A casino customer in Ohio recently reopened after being dormant due to COVID-19 restrictions. In order to conduct business in the new environment, the casino added rental mask services and additional items to increase cleaning protocols, including dust mats and microfiber mops and towels. And a city government in Texas was a no programmer until they came to us for a hand sanitizer program for all of their government buildings. They were so happy with the execution that we gained their trust to provide some of their personal protective equipment needs as well. They were impressed with our ability to deliver hundreds of thousands of masks within days. These examples are just a handful of the many. and we're offered to highlight the following. Our opportunity to convert no-programmers to do-it-yourselfers remains robust. Scrubs and isolation gowns are indicative of a broad uniform rental opportunity. Our approach of being flexible with customers in the short term reaps long-term benefits. Our net promoter scores, which we use to measure customer satisfaction, have never been higher. Earning the trust of the customer enables further penetration and cross-selling, and our supply chain and service network are competitive advantages, enabling us to increase service to existing customers and add new customers by procuring and providing items in short supply. Our value proposition of getting businesses ready for the workday by providing essential unparalleled image, safety, cleanliness, and compliance has never resonated more than it does today. A new trend of greater focus on health, readiness, and outsourcing of non-core activities is underway. We are well positioned for this new normal. I'll turn the call over to Mike now for commentary on the financial results.