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spk08: Thank you for standing by. This is the conference operator. Welcome to the Kutera Inc. 3rd Quarter 2023 Business Update conference call. As a reminder, all participants are in listen-only mode and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. To join the question queue, you may press star then 1 on your telephone keypad. Should you need assistance during the conference call, you will You may signal an operator by pressing star, then zero. I'd now like to turn the call over to Greg Barker, Vice President of Finance and Investor Relations. Please go ahead.
spk03: Great. Thank you, Gaylene, and thank you, everyone, for joining us. With me today is Taylor Harris, QTERA's Chief Executive Officer, and Stuart Drummond, Interim CFO. Following our prepared remarks, we'll take your questions. The discussion today includes four looking statements. These forward-looking statements reflect management's current forecast or expectation of certain aspects of the company's future business, including but not limited to any financial guidance provided for modeling purposes. Forward-looking statements are based on information available to us at the time those statements are made, which by its nature is dynamic and subject to change, or management's good faith belief as of that time with respect to future events. Forward-looking statements include, among others, statements regarding financial guidance, regulatory approvals, productivity improvements, and plans to introduce new products and expand into additional geographies. For words that may identify forward-looking statements, we encourage you to refer to the Safe Harbor Statement in our press release earlier today. All forward-looking statements are subject to risks and uncertainties, including those risk factors described in the section entitled Risk Factors in our Form 10-K. as filed with the Securities and Exchange Commission and updated in our Form 10Q subsequently filed. QTERRA also cautions you not to place undue reliance on forward-looking statements which speak only of the date they are made. QTERRA undertakes no obligation to update publicly any forward-looking statements to reflect new information, events, or circumstances, or to reflect the occurrence of unanticipated events. Future results may differ materially from management's current expectations. With that, it is my pleasure to turn the call over to our CEO, Taylor Harris.
spk01: Thank you, Greg. Good afternoon and welcome to QTERRA's third quarter 2023 business update call. I'll begin with an overview of our third quarter financial results and then take you through the actions that can return QTERRA to stronger operational and financial performance. Revenue for the third quarter of 2023 was $46.5 million. a decrease of 26% compared to the third quarter of 2022. Revenue related to capital equipment systems declined 36%, while recurring sources of revenue declined 7%. This revenue performance was below what we had projected internally and assumed as part of our previous guidance. Most of the shortfall came from the core capital business. where we faced heavier macroeconomic pressures and impact from our company-specific operational challenges than we had anticipated. As such, we are adjusting our revenue guidance for the full year 2023 to approximately $205 million, down 19% from 2022. We're planning for tighter financing conditions and a procedural slowdown to persist. We saw these dynamics build over the summer and gain steam through the third quarter. We're also planning to be disciplined with pricing and distributor inventory levels, leading to less of a year-end bolus than normal. The entire industry is facing the same macro pressures. For Cutera, our business has migrated into more economically sensitive practices over the past few years, which creates more exposure to discretionary spending. The challenges we've experienced on service and reliability have dampened our ability to grow and will likely continue to do so during 2024. I'll speak later to how we're addressing these issues, but a reasonable expectation is that it will take some period of time after that improvement for us to win back trust. We are being patient, putting the customer first, and adjusting our cost structure as we wait for the macro and company-specific headwinds to pass. Additionally, AviClear and our entire SkinSuite portfolio, including XLV Plus and Secret, provide us an opportunity to migrate our business mix back to core dermatology practices over time. We finished Q3 with approximately $180 million of cash on the balance sheet, with Q3 cash burn modestly below Q1 and Q2 levels. We burned a little more cash in the quarter than we had planned, due to the reduced top line as well as a necessary catch-up of late payments, particularly to critical materials vendors that we depend on as part of our supply chain. These same dynamics will also affect our Q4 cash burn outlook. Due to an issue identified with inventory control and accounting, we are unable to provide full financial statements today, and we will be late filing our 10Qs. We believe that these issues will lead to the need to restate Q1 and Q2 results, which we will do prior to filing the third quarter 10-Q. Although the near-term challenges that we outlined on the second quarter call have proven to be stronger than we anticipated, there is significant momentum here at QTERA in a positive direction, and our team is excited about our future. We remain focused on three critical priorities, returning to operational excellence, building an AviClear franchise, and achieving long-term profitability. And we have made strides in each of these areas. With the combination of improved operational performance, including service and reliability, growth from AviClear, and aggressive cost management, which we have already begun, we believe we can bring the business to cash flow break-even using the cash we currently have on our balance sheet. Our Kutera University Clinical Forum or CUCF, held last weekend in Las Vegas, captures what we are capable of. We had over 700 attendees, and I consistently heard stories of how much these customers love their QTERRA devices. These are some of the top practices. They do their homework, and they view QTERRA technology as the best, hands down. We used this event to roll out our new branding for the next era of QTERRA, which we have named A New Energy and Aesthetics. In my opening address at CUCF, I highlighted our vision to provide not only the best technology, but also the best partnership-oriented support for our customers and to help them transfer the energy of our team and technology to create transformative outcomes for their patients. We acknowledged that we have fallen short in the ways we have supported customers in recent years, but we highlighted the strides we are making and we're committed to more. As one customer remarked to me, you've always had great products. If you can get the post-sale support model right, this company won't be stoppable. And that is the plan. As we turn QTERRA around, I will continue to update you on the three priorities that I outlined on last quarter's call. I am happy to say that those are still the same priorities and that we are making progress. First, operational excellence. Before we can return to growth, we must address our operational challenges. Shortly after I started, we brought in Jeff Jones as our Chief Operating Officer, and we consolidated several functions underneath him, including production, supply chain, quality, and field service. Jeff has made some critical new hires, and he and his team are making strong early progress. The team has identified the key root causes for challenges that we have in five areas. product reliability, field service delays, lack of inventory control, supply-demand mismatches, and excessive cost of operations. They have also put an action plan together that remediates the most critical elements of these issues by the middle of 2024, with ongoing improvement opportunities beyond that point, particularly in the area of cost control. A few examples. In the area of field service, our backlog of open cases had reached an all-time high as of mid-2023. Over the last few months, though, that backlog has already been reduced by 80%, with most of the remaining cases depending on spare parts availability to resolve. The team believes that it can substantially clear this backlog by year-end, while also returning to industry standard response times for new service calls. and then to exceed industry standards by the second quarter of 2024. In inventory management, we have assembled a materials control team and are retraining operations personnel on utilization of our ERP system. As Stuart will describe later, we identified a significant issue with how the company has been managing inventory during 2023. We will conduct another physical inventory count at year end and plan to fully remediate our challenges by mid-2024. On the cost front, Tutera has been overspending in operations in recent periods due to a lack of process and discipline exacerbated by the stress that the AviClear launch placed on the organization and the supply chain. The company has not had effective processes for either repairing and reusing components that are returned from field service calls, or for checking the quality of purchased materials and rejecting those that aren't usable. We are implementing these processes in the fourth quarter. The company has not done a good job of selecting vendors for certain components, resulting in the purchase of lower quality materials that then need to be scrapped or replaced. We have moved to outsource production of AviClear and XLV+, but it cost positions that were higher than what we can achieve in-house. We are correcting those decisions and have brought in experienced talent in managing supply chains in the medical device and laser-based aesthetics industry. The operations team also sees significant opportunity to manage better our freight and warehousing expense. In the near term, through Q1 of 2024, these positive operational improvements will actually have an adverse effect on cost of goods and cash burn. By resolving the backlog of service challenges, we are spending more on spare parts and service than we did during the time when service calls were not being addressed. In addition, we still have purchase commitments to vendors for the initial ramp up of AviClear that will persist into early next year. However, after we resolve the service backlog and fulfill these AviClear commitments, we should begin to see improvement in cost of goods as well as working capital. Our second key priority is growing the AviClear franchise. As a reminder, we halted new placements of AviClear three months ago in order to catch up with demand and to rethink our go-to-market approach. We have done that, and at CUCF this past weekend, we introduced an enhanced AviClear offering that provides greater flexibility and simplicity when utilizing this innovative first-to-market technology. This new business model offers the option to purchase the device upfront with a corresponding reduction in ongoing treatment costs to the practitioner. Along with greater business model flexibility, we will be offering a hardware and software upgrade that simplifies the user experience, significantly improves product reliability, and moves billing from a per patient model to paying for individual treatment cycles. As part of this transition, the AviClear software will no longer require patient-specific QR codes, which have been a source of operational and billing complexity. Instead, customers will be able to purchase packages of treatment cycles, which mirrors the model for Kutera's TrueBody platform. And this has traditionally worked well, both for customers and the company. On the utilization front, we are planning enhanced programmatic support through cooperative marketing and education. including a multi-day university-style training program supported by the company's clinical training team. The company is beginning a North American limited commercial release in Q4 2023 focused on existing customers, followed by a broader launch in Q1 2024. Additionally, the company will begin an international limited commercial release in select countries starting in Q1 of 2024. Our third and final priority involves our management of the core business. For this priority, we are solely focused on improving the profitability profile of the business. Given the macro and company-specific headwinds we are facing on the top line, we think that is the right approach for the near term. Specifically, we are focused on ASP management, product mix, and cost structure. In October, we initiated a global restructuring program, which will impact all functions and geographies across the company. The goals of this program are to align and structure the external facing portions of the company's business to better serve customers, improve communication and coordination, and gain operational efficiencies in support of long-term financial health. The changes made in the organizational restructuring have been carefully planned to ensure that customers will not experience disruptions in the service that they receive. Through the end of the fourth quarter, the restructuring program is expected to reduce headcount by close to 25%, resulting in personnel-related savings of over $20 million on an annualized basis. We're going through a bottoms-up, zero-based 2024 budget process for cost of goods and non-personnel operating expenses during the month of November. And we are planning on additional belt-tightening activities coming out of that process. We are also focused on pricing and mix. In the third quarter, our ASP has improved relative to the first half of the year. This may have cost us some revenue, but we need to preserve brand integrity and gross margin to allow for profitable growth over time. We are also putting incentive structures and promotional activities behind our higher margin product opportunities. And as part of our restructuring, we're creating more of an emphasis on driving utilization and growth of consumables, both for AviClear and the core. I'll now turn it over to Stuart to provide more detail.
spk02: Thanks, Taylor. As Taylor mentioned, revenue for the third quarter of 2023 was $46.5 million, a decrease of 26% compared to the third quarter of 2022. Revenue related to capital equipment systems declined 36%, while recurring sources of revenue declined 7%. Within our skincare and Albuquerque businesses, we had assumed that revenue would be similar in Q3 compared to Q2. However, our skincare business in Japan declined $2.3 million sequentially, while Albuquerque revenue was relatively stable. Most of our revenue shortfall came from the core capital business, where we faced heavier macroeconomic pressures and impact from our company-specific operational challenges than we had anticipated. We are unable to provide full financial results for the third quarter at this time due to an issue we identified with inventory counting. We performed a full physical count at September 30th to assess the effectiveness of our efforts to remediate the inventory-related material weakness disclosed in our 2022 10-K report. Unfortunately, this count indicated the value of our imagery on hand was around $8 to $9 million lower than our recorded value. We're still in the process of analyzing these imagery differences line by line, but at this stage we believe a significant portion of $8 to $9 million difference relates to prior 2023 quarters. We're still in the process of assessing the impact on prior quarters. After that analysis, assuming the impact is material, we would need to restate a first and second quarter 10Qs and then file a 10Q for the third quarter. We believe this process could take up to a few weeks. As Sally mentioned, our revised 2023 revenue guidance is approximately $205 million. In terms of our cash outlook, we're now planning to end the year with approximately $135 million of cash. This is the result of a combination of the reduced revenue and therefore collections outlook, the corrective actions we're taking with respect to late payments to vendors, and activating the supply chain to meet our spare part needs in order to meet the service needs of our installed base. We anticipate having high levels of spend on materials purchasing through the first quarter of 2024 related to these remediation actions and committed purchase orders with the RBClair supply chain that cannot be cancelled. There is good news here though. After we get through these cash outlays, we will have an inventory and fixed asset balance that can be leveraged and turned into cash over time. RBClair is most notable. By the end of the first quarter of 2024, we will have significant AviClear-related inventory and fixed asset balances on our balance sheet, which should be sufficient for multiple years of supply. What that means is that as we shift to an upfront purchase model, we should have minimal incremental cash costs associated with the capital purchase price of the device as we convert those inventory and fixed asset balances into cash. Our inventory position for the core capital business will also be in an elevated position, although not to the same degree as AviClear. We should be able to realise working capital improvements as we move through 2024, as we do a better job going forward on matching our supply and demand at the component level, and as we do a better job with the materials management processes that we referenced earlier. All of that gives us confidence in the adequacy of our cash resources, even assuming continued softness demand. For 2024, we plan for revenue to be below $200 million, and we are building our cost structure and working capital assumptions accordingly. Our key assumptions are that revenue trends for our core capital and consumables business from the second half of 2023 stay intact next year. In other words, we're not planning for the improvement in the macroeconomic environment. We are also assuming that our skincare business in Japan will go away after the second quarter of 2024, as a manufacturer takes over the distribution business. Offsetting these reductions in revenue should be growth in the Aviclair franchise, with strong cash conversion dynamics as Taylor referenced before. Although we expect next year's revenue to be below our 2023 level, we anticipate cash flow to be significantly reduced next year due to a combination of the cost reduction activities, reduced one-time expenses, and working capital improvements. A meaningful portion of our expected cash burn in 2024 will still be related to one-time outlays, including the Aviclair inventory bill for committed purchase orders in the early part of the year, as well as non-recurring expenses such as the retention payments. On a run rate basis, that means we would be entering 2025 at a much more manageable burn rate, which we should be able to further mitigate through growth in Aviclair and with a continued work down of inventory allowing for favorable working capital benefits. With that, I'll turn the call over to Taylor for closing comments.
spk01: Thanks, Stuart. I just want to say thank you to the team at QTERRA. We're going through a number of challenges as a company, but we have a great team, which we've supplemented recently with some high-caliber new hires, including our COO, Jeff Jones, and Brent Hauser, our president of international, both of whom have significant laser aesthetics industry experience. The team has a lot of energy, and we're committed to the success of our customers and our company. Operator, we're now ready for the question-and-answer session.
spk08: Thank you. We'll now begin the question and answer session. To join the question queue, you may press star then 1 on your telephone keypad. You'll hear a tone acknowledging your request. If you're using a speakerphone, please pick up your handset before pressing any keys. To withdraw your question, please press star then 2. Our first question is from George Sellers with Stevens Inc. Please go ahead.
spk06: Hey, good afternoon, and thanks for taking the question. Maybe to start on the Avoclear commercial strategy and the changes there, could you give some additional details on maybe what you're expecting in terms of your existing physician customers? How many are hoping to purchase Avoclear? Maybe what the breakdown could look like between owned Avoclear devices versus the licensed Avid Clear Devices strategy that you have currently, and any details on pricing would be helpful. Thank you.
spk01: Sure. Thanks, George. So let me start just with the business model and pricing, and then we'll move into some thoughts around our existing customer base. So on the business model, just to be clear, we're going to be going to our existing customers and telling them that they have an option. And the option is they can stay on the current model, which is a leased model with approximately $500 list price per cycle, so $1,500 for a session of three cycles for a patient, or they could purchase the device. And on the purchase, if they take that option, then the price per cycle per treatment would go down to a list price of $250. So that starts to get the procedural economics more in line with other products, other procedures in the aesthetics industry. And with the opportunities that we're looking at for cooperative marketing, additional support, we think that that will be an attractive option. So that's the different business model options. Now let's talk about the existing customer base. So a little too early to give specific numbers on leased versus owned, but if you look at our overall base, we still have about 1,250 devices, AudiClear devices in the field. That's about the same level as at the end of the second quarter. So there were some additional installations, but there were some returns. We already have 200 scheduled returns, and I think it's possible that up to 50% would end up coming back due to just lack of engagement. And so then you're left with, call it, half of that $1,250. And we'll see. I think there will be a mix. It's not going to be uniform in terms of lease versus purchase. But we think that both options can work for customers. When we did the market research, it would indicate that more customers over time would want to own versus lease. But We'll let the data speak for itself as we go out to customers.
spk06: Okay, that's really helpful. Thank you for walking through some of those details. And maybe one simple clarifying question. For the Avaclear devices that are returned and that you have on inventory, when you go out to new customers with those, is there still the option to either purchase or license those devices or going forward for new customers? Is it primarily just a purchase commercial strategy?
spk01: Good question. Right now, for new customers, we're not planning on offering the lease model, but we're first going to focus on the existing customer base. And so, we do have a little bit more time to assess response here. And so, you know, we're open-minded about that, but right now the plan would be just to go forward with the capital purchase model with new sales.
spk06: Okay, great. Thanks for that as well. And I'll leave it at just those two questions and hop back in the queue. Thank you all for the time.
spk07: Thank you. The next question is from John Block with Stifel. Please go ahead.
spk05: Thanks, guys. Good afternoon. Maybe the first one, just to continue with the audio clear talk track. The Q50 option for the treatment, I don't know if I missed it, but arguably what would be the accompanying ASP on the capital if the practice were to choose that option? And then maybe just to zoom out a little bit. How do you handle it from a sales rep perspective or driving customers into practices? Because what you might be left with is a situation where you drive a customer into a certain practice and the dollars back to Qterra are different into one door versus another door and how you're able to manage that depending on how the docs select lease versus buy. And then I'll ask my follow-up.
spk01: Sure. So On the capital price, the list price, John, is going to be over $100,000. We're not ready to predict what the ASP is going to be. I will say that it's going to be lower in this initial phase where we're going out to existing customers than it will be when we go new. And the reason for that is pretty simple. You've had customers already buy into their device through lease payments as well as the higher cost treatment sessions. So that's the current thought on the ASP on capital. And then it's a good question on utilization and would there be different incentives. But really what we know and our team knows that for anyone to be – whichever model they're on, they're going to need support and they're going to need to see utilization of the device. So I think that for the sake of growth, there is going to be the incentive for us to help customers succeed no matter what business model they're under.
spk05: I think I'm trying to do one of my typical squeeze two in the one, but You know, Stuart, in the first one, I'm pretty sure I heard you on 2024 revenues down versus the revised 23. Maybe just a clarity question. Is that inclusive of skin care or sort of taking skin care out of the equation? You know, I guess I'm just asking that's an all-in. And then, Howard, you did a great job laying out the challenges, and I thought you were very transparent about that on what needs to get done. But I mean, it was a lot. And at the same time, you're trying to take down the employee count by 25% and seemingly leave a lot of the sales force intact. So your conviction that you can do those two things simultaneously, you know, get that laundry list of critical things done within the organization and do it with just a much smaller employee count behind it. Thanks for your time, guys.
spk01: Absolutely. I'll start on the 2024 revenue. So the revenue does include a stub period of skin care. So just as you think about 2024 relative to 23, skin care will be lower than in 23, and it goes away because it's a partial year, and it goes away after mid-June. With core business, we're assuming that the business trends from the second half of this year are are reflective of the operating environment for next year, which just means you're going to have a difficult comp year over year in the first half of next year. So that business would also be down year over year. But then we've got AviClear, which we're excited about with our new offering, Driving Growth. So that's just directionally the way we thought about the different parts of the business. And then, John, I'll tell you, on your question regarding the challenges, and at the same time having a reduced workforce, I feel really good about where the organization is. And this doesn't show up right now in the numbers that we're reporting, but if you could be here, I think you could feel the energy. So the operations team, for example, they're totally committed to getting Kuterra back to great operational performance. And that includes the people who have been here for a while as well as some of the new people. So this is a mountain they're ready to go climb. And the same would be true in all other parts of the company. And a lot of what we did in the restructuring was to address some complexities that didn't need to be in our business. that created confusion or lack of accountability. So we've consolidated functions, creating single point of accountability. And I think that there really is a renewed energy because there's clarity of priority and clarity of ownership. And everybody knows that what they do can and will have an impact on the success of the company. And we're also really rallying around the success of the customer. So, yeah, it is something that we are keeping our eye on, absolutely, but that I feel really good about right now.
spk07: He's a great caller. Thanks, guys. The next question is from Margaret Cavour with William Blair.
spk08: Please go ahead. Hey, good afternoon, guys. Thanks for taking the question.
spk10: I maybe wanted to start a little bit on the macroeconomic factors that you referenced at the beginning of the call and kind of throughout. I'm curious, you know, is the slowdown demand that surprised you still coming from the MedSpa channel, or, you know, is it starting to expand beyond that into germs and plastics? And then I don't know if I missed this, but was there a U.S. or U.S. split on capital? Sorry if I did miss it.
spk01: Okay. I'll answer the first part and then I'll see if Stuart or Greg can chime in if we have that detail yet on your second question. So Margaret, in the third quarter we saw reduced capital purchasing activity across all segments of the customer base and I'm hearing from customers that of all stripes that they were seeing a procedural or a patient slow down as well. However, what I would say is that we have shifted our business over time to be about 75% what you might call non-core. In other words, outside of dermatology and plastics. That is largely the med spa channel, but does include other elements. And so we do think that that is a more economically sensitive portion of the market and we're more heavily exposed there. What was it? Sorry. And, Margaret, I think the second question was the capital sales, the split of international and North America. We were down in both North America and internationally, and Greg's just looking to see if we have any numbers for him. Okay, sequentially.
spk10: Thanks, Greg. And part of that. We were just following up on that one.
spk04: Yeah, we were down in both sequentially. So we can talk about that in the follow-up call.
spk10: And then, you know, I wanted to hit the cash burn. It was helpful color, you know, both on the call and the front-end comments and the PR. But, you know, I think I'm doing the quick math right where, you know, maybe you're assuming a $45 million burn in the fourth quarter or I know there's some one-time restructuring costs in that, but let's call it something like $170 million annualized. Then you've got the restructuring savings of $20 million annualized, so maybe we're down to $150 million, $160 million. Please correct my math. I'm not perfect on that. Now, Algae is going to be better from a cash burn perspective, but maybe you can bridge that gap by how much, and is there a possibility where that burn can go down to $100 million or less for 2024? Thank you, guys.
spk01: Sure. Yeah, so to jump to the end of your question, the answer is yes. And just maybe let me give you some color from the third quarter that would be helpful here. So in the third quarter, we burned $43 million of cash. And of that, it was about $20 million that related to the core losses of the business, with the remainder being primarily working capital changes, and that's both the buildup of inventory with AviClear primarily, but also with the Corps, as well as this issue that we referenced of being late with our payables and needing to pay that down so that we're being a good partner to our vendors. And that's actually critical as we try to address our inventory and our service parts challenge. We need to be on good terms with our vendors so that we're getting in the parts that we need. So hopefully what that shows you just from the Q3 analysis is that a substantial part of our burn in 2023 was related to either working capital or non-recurring items. So just one more comment on this front. Q4 as well as Q1 of next year will have these similar dynamics. But after that, we do believe that we're going to be able to shift into a different mode with respect to working capital where we're able to start working down AviClear as well as the core inventory positions and we'll be caught up on our payables. So that's going to be – That plus the new business model that we have for AviClear should result in more favorable cash dynamics Q2 onward of next year.
spk07: Thank you, guys. Appreciate it. Our next question is from Matthew O'Brien with Piper Sandler.
spk08: Please go ahead.
spk09: Hi, this is Samantha on for Matt. Thanks for taking our question. I guess the first one for you, Taylor, now that you've been there for a few months, I guess we were just wondering, you know, are things, could you characterize, I guess, how things are versus your expectations? Are they significantly worse than when you walked through the door?
spk01: Well, I would say that there's a mix of good expectations and bad relative to or favorable, unfavorable relative to expectations, but it skews favorable. And let me just start with that. I think I would go back to the same comments I made earlier that what really will matter here in the medium and longer term is do we have the right technology and then the right team? And on the technology front, that's always been clear with Cutera. We've got great products. And what I'm even more encouraged about than when I started is the quality and the commitment level of the team. And that's who's going to go make this happen. So that is absolutely the overriding sense that I have. However, it is that there are more headwinds facing the business than um then we realized three months ago and certainly than we realized nine months ago and those are both in i'd say largely in the macroeconomic category but we have continued to unearth some fragility in in the foundation um processes that were that have not been working um miscommunication, and those did get to a breaking point. And so, for example, we identified this inventory management issue that we're going to have to address. But we're taking these in stride, and I think we've got the right team to take care of them. So we're going to get through those and then move on with returning the business to growth.
spk09: Great, thank you for that. I just want more on that inventory issue. Could you just provide a little bit more detail and maybe timing on when you expect that to kind of be solved?
spk02: Yeah, hi, it's Stuart speaking. Thanks for the question. Yeah, so we did a count on September 30th at three locations covering about 89% of our total inventory. And so the amount we counted was around 8 or 9 million lower than what had been recorded in our ERP system. So now we're going through the process of assigning the 8 or 9 million to prior quarters to assess whether there's a material misstatement in previously filed quarterly numbers in 2023. We think about half of that difference we've identified. It relates to a process happening in our ERP system whereby returns were ending up being doubled up in value. And then the residual balance is really a laundry list of individual items that we're still assessing. So we think, too, a second question around timing. We indicated it could take up to three weeks. That's an estimate. As I say, we need to continue this assessment, and then we need to get our auditors through our assessment as well.
spk07: Thank you. The next question is from Anthony Vendetti with Maxim Group. Please go ahead.
spk08: It appears Mr. Vendetti has us on hold. I will just mute his line. And this concludes the question and answer session. I'd like to turn the meeting back over to Taylor Harris for any closing remarks.
spk01: Great. Thank you. In closing, I would like to thank two members of our board who have recently announced their resignations, Janet Widman and Julianne Park. Thanks so much to Janet and Julianne for their Years of service for QSEHRA. I think you're leaving us in a good spot. And then to the rest of the team, thanks for all the hard work and dedication. Thanks to everyone for joining us today, and have a good evening.
spk08: This concludes today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.
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