Domo, Inc.

Ladies and gentlemen, thank you for standing by and welcome to Domo's second quarter fiscal 2023 earnings call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, please press star followed by the number one on your telephone keypad. If you would like to withdraw your question, again, press star one. Thank you. Peter Lowry, Vice President of Investor Relations. You may begin your conference.

Good afternoon and welcome. On the call today, we have John Miller, our CEO, Bruce Felt, our CFO, and Julie Kehoe, our Chief Communications Officer. Julie will lead off with our Safe Harbor Statement and then on to the call.

Julie? Our press release was issued after the market closed and is posted on the Investor Relations section of our website, where this call is also being webcast. Statements made on this call include forward-looking statements related to our business under federal securities laws, including statements about financial projections, the plans and expectations for our go-to-market strategy, our expectations for our sales and new business initiatives, the impact of COVID-19 on our business, and our financial condition. These statements are subject to a variety of risks, uncertainties, and assumptions. For a discussion of these risks and uncertainties, please refer to documents we file with the SEC. In particular, today's press release, our most recently filed annual report on Form 10-K, and our most recently filed quarterly report on Form 10-Q. These documents contain and identify important risk factors and other information that may cause our actual results to differ materially from those contained in our forward-looking statements. In addition, during today's call, we will discuss non-GAAP financial measures, which we believe are useful as supplemental measures of DOMA's performance. Other than revenue, unless otherwise stated, we'll be discussing our results of operations on a non-GAAP basis. These non-GAAP measures should be considered in addition to and not as a substitute for or in isolation from GAAP results. Please refer to the tables in our earnings press release for reconciliation of our non-GAAP financial measures to their most directly comparable GAAP measure. With that, I'll turn it over to John. John?

Thank you very much, Julie. And thanks to everyone for joining us on today's call. In Q2, our billings growth was 21 percent, our total revenue growth was 20 percent, and our subscription revenue growth was 23 percent. Our key leading indicator metrics, such as ARR and CRPO, were above 20 percent growth as well. However, when you parse these results, there is a significant divergence between our two major sales groups that I'll highlight. In corporate, we had very good growth. We classify corporate as companies with up to $1 billion in revenue. And to be clear, corporate deals are not small. Our average selling price is over $50,000, and deal sizes can range well into the six figures. In corporate, we experienced over 25% growth in new ACV, revenue growth of over 30% with this group, and our growth with North American corporate customers was even higher. we have an incredibly differentiated offering that provides not only high impact business solutions for corporate businesses, but the power of the platform provides those customers with a technology stack that eliminates the need for large technical staff to support the data infrastructure needs of their businesses. This complete stack makes alternative technologies, typically visualization tools, pale in comparison to our rich, value-added customer proposition and allows us to produce strong sales results. In the enterprise, we experienced revenue growth of only about 10 percent and ACV growth of 6 percent, well below our overall target growth rates. The changes we made to our enterprise go-to-market earlier this year have not produced the results we were looking for and, in fact, have led to recent rep turnover. So, on the enterprise side, we are entering Q3 with less ramped sales capacity than planned. Our value proposition for enterprises is extremely strong. We provide unique and transformative data experiences, especially for the line of business that helps solve the last mile challenge of data leverage. However, the costs and the time it takes to sell to these customers have been significantly more than for our corporate customers. Enterprise is still about half of our recurring revenue, but given the more efficient, higher growth we are seeing in corporate, We are realigning more of our new logo sales force in favor of corporate so we can generate higher long-term growth and do it more cost effectively. We think this reallocation of resources particularly makes sense in an uncertain macroeconomic environment. To be clear, this is not about the value we deliver in the enterprise or about our commitment to the success of our enterprise customers. It's about the cost to acquire new enterprise customers at this stage of Domo's growth. We remain committed to our enterprise customer success and expect these moves to set us up for higher, more predictable, more efficient, and sustained long-term growth. To drive up profitability and cash flow, which we believe will strengthen us for the long term, we have also implemented a cost reduction plan for the second half of the year. These changes for the sales realignment and overall cost reductions have already been implemented. The cost reductions are across the board, and do somewhat further reduce some of our sales capacity in the near term. And we believe this puts us in a very good position to march toward non-GAAP positive operating margin, meaningful cash flow, and operating excellence. Domo is uniquely positioned to help organizations of all sizes drive digital transformation deeper into their businesses, which we believe will fuel our long-term growth. Bruce will also share how the reduced capacity and cost reduction impact our financial outlook in a few minutes. We continued to add new logo customers at a good pace, including new marquee enterprise customers. And internationally, our Japan region had a particularly strong quarter. Now let me talk about a few highlights that demonstrate the value we deliver to customers through the line of business. One significant win in the quarter was an energy company with more than $15 billion in sales and more than 7,000 employees. This customer was looking to deliver a self-service analytics solution for the line of business to drive digital transformation deeper into its organization. After a one-month POC, we delivered a self-service solution that one of our primary competitors couldn't deliver after two years. Another enterprise new logo win was with a Fortune 50 pharmaceutical company that needed to collect siloed data sources for their digital marketing department. This company chose Domo based on our ability to connect to dozens of disparate data sources and provide real-time insights on specific KPIs for marketers to quickly assess and react to digital channels and spend to maximize the return on marketing investments. Another new logo win this quarter was with HelloFresh. the world's leading integrated food solutions group, which chose Domo to power its growing human resources operations. This win was driven by a short proof of concept that demonstrated that Domo was best able to efficiently integrate data sets and deliver actionable workforce insights to the line of business quickly and effectively. Domo Everywhere, which allows our customers to share data with customers and partners, continues to be very differentiated, and it resonates well in the market. One significant upsell this quarter was with a leading private university that wanted to expand data access from a portion to all of its clients. This university initially chose Domo to analyze the effectiveness of its corporate learning offering for its corporate customers. Domo was chosen after providing a solution in two months that the combination of two legacy solutions was unable to deliver in two years. The common theme for these customer wins is speed to value for the line of business decision maker. Before I hand this over to Bruce, I have a few more business highlights I want to touch on. First, I am very pleased to announce that we have hired Wendy Steinle as Domo's Chief Marketing Officer. Wendy joins us from DeGreed, where she was also CMO, and she has extensive B2B software marketing experience, including six years at Adobe, where she led new cross-functional go-to-market strategy, and enablement initiatives that played a significant role in helping Adobe's digital experience business almost double in just three years. Second, we continue to receive validation from industry analysts of the strength of our technology and our ability to deliver speed to value for our customers. Most recently, Domo was named a leader in IDC's marketscape for business intelligence and analytics platforms. This was based, in part, on our speed. the breadth of our capabilities, and our ability to serve the business user as well as the analyst. Domo was also named an overall leader in the 2022 Dresner Wisdom of Crowds BI Market Study for the sixth consecutive year. Third, culture is critically important to us as we look to build a workplace where the best talent thrives. Domo was named to Parity.org's Best Companies for Women to Advance list for the third consecutive year. and we continue to honor our commitments towards a diverse, equitable, and inclusive culture. In Q2, 35% of all new hires for open positions were diverse candidates. I believe the changes we are making now position Domo very well heading into next year, and I am optimistic as ever about our compelling value proposition for companies of all sizes, our position in the market, and our long-term growth opportunity. I'll hand it over to Bruce.

Thank you, John. In Q2, we posted 21% billings growth and 23% subscription revenue growth with a record subscription gross margin. As mentioned, sales to corporate customers remained a bright spot in Q2. Sales to our North American corporate customers, which is the major focal point of our realignment, grew new ACV more than 25 percent, and sales to our corporate customers with less than $250 million of revenue grew new ACV closer to 50 percent. With that kind of growth and at a much lower customer acquisition cost than for enterprise customers, we're confident we have made the right organizational changes to ensure we're taking full advantage of the opportunity. and at the same time have positioned ourselves to lower our company-wide customer acquisition costs. We delivered Q2 billings of $72.3 million, a year-over-year increase of 21 percent. Gross retention was below 90 percent due to some one-time factors, such as changes in executive sponsorship and customer insolvency. We don't think Q2 gross retention is reflective of our long-term trend. Net retention on a contracted ARR basis was above 105%, lower than anticipated in part due to our lower gross retention. Our current RPO of $225.3 million grew 23% year-over-year, while our total RPO grew 22%. to $349.1 million. On a dollar-weighted measure, we now have 64% of our customers under multi-year contracts at the end of Q2, up from 60% a year ago. Q2 total revenue was $75.5 million, a year-over-year increase of 20%. Subscription revenue grew 23% year-over-year, representing 89% of total revenue, and was slightly down from 24% in Q1. International revenue in the quarter represented 22% of total revenue, up from 21% in Q1. Service revenue was flat year-over-year in Q2, driven mostly by lower average billing rates with several large customers. Our subscription gross margin was a record at 85.3%. up 2.6 percentage points from Q2 of last year and up 0.6 percentage points from Q1. We're very pleased with this level of gross margin. In Q2, operating expenses increased 20% from last year, primarily from expenses in our sales group, as we continue to increase sales headcount. Our net loss was $8.7 million, down from $9.6 million a year ago, and our net loss per share was 26 cents. This is based on 34 million weighted average sales outstanding, basic and diluted. In Q2, cash used in operations was 2.4 million. Our cash balance declined from last quarter to approximately $80 million. Now let me discuss how our reduced sales capacity cost reduction plan and sales realignment impacts our Q3 and full-year fiscal 23 outlook. For Q3, we're guiding the billings of about $72 million. This Q3 outlook is impacted by the lowered ramp sales capacity from a spike in turnover in late Q2 that John had previously mentioned. Let me get more granular on where we stand with sales capacity. After the turnover, realignment, and cost reduction, our overall ramp rep capacity is up 10% year over year, which is the core driver in the new business element of our guidance. However, we also have a record number of total reps on board as we sit here now, with significant ramping capacity. Our job at this point is to reduce the turnover from the rates we experienced in late Q2. If we're able to do that, we will rapidly rebuild the ramp sales capacity to get back to our growth trajectory. With our sales organization now exhibiting the same operational rigor that was responsible for generating the string of 25% growth quarters were confident that we can get ramped rep capacity where we want it. We will also continue to hire new sales reps, just more weighted towards corporate customers. For the current fiscal year, because of the above, we're reducing our billings growth outlook to about 13% year-over-year from about 22%. On expenses, we're taking $18 million of expenses out of our second-half spending plans. Because of costs related to the realignment and other one-time costs, we're expecting cash used in operations to be approximately $6 million for the quarter. However, we expect Q4 cash flow from operations to be roughly break-even. Going forward, we expect our expense run rates will be much lower than our expected billings levels. In Q4 specifically, we expect a significant difference between the two, which should be a tailwind to cash flow heading into Q1 of next year. Our expense reduction is expected to expand our reported operating margins from Q2 levels by over 200 basis points by year-end. Now the guidance for our gap metrics. For the third quarter of fiscal year 23, we expect gap revenue to be in the range of $76 million to $77 million. We expect non-gap net loss per share, basic and diluted, of $0.23 to $0.27. This assumes 34.4 million weighted average shares outstanding, basic and diluted. For the full year of fiscal 23, we expect GAAP revenue to be in the range of $305 million to $310 million, representing year-over-year growth of 18% to 20%. We expect non-GAAP net loss per share, basic and diluted, of $0.88 to $0.96. This assumes 34.1 million weighted average shares outstanding, basic and diluted. In closing, while in the short run, we're below some of our longer-term growth drivers, most notably our growth in sales capacity, we believe the actions we have taken are the right and prudent actions to drive sustainable, efficient, longer-term growth. With that, we'll open the call for questions. Operator?

At this time, if you would like to ask a question, please press star followed by the number 1 on your telephone keypad. Your first question comes from the line of Kamil Mielczarek with William Blair. Your line is open.

Hi. Thanks for taking my question. I just want to make sure I understand the drivers of the full year guidance. To what extent is the lower revenue related to the lower sales headcount versus maybe macro-related productivity changes or other factors that are weighing on growth?

Yeah, hi, Camille. I would say, I mean, it's really driven by ramp capacity. We fundamentally did not see an impact from the macro other than potentially the large deal dynamics at the large enterprise. But more, I would say, the fundamental driver here is all internal and related to our own ramp sales capacity.

Got it. So I think Bruce mentioned that quarter carrying headcount growth was 10% in the quarter. So how should we think about the pace of hiring through the year? Is the goal still to get back to 20% growth? And I realize there's some uncertainty in the next few months, but should we expect that to further reaccelerate or is it kind of hard to tell right now when that will happen?

Let me clarify and just make sure you understand our terminology. When we speak about firepower, we generally speak in terms of ramped. We call it ramped sales capacity. Like when we hire a rep, they don't contribute anything, so they are considered just a fraction of a rep. And after about nine months to a year, they're a full rep. So from a ramped capacity, which is the real production capability of the sales force, we were up 10%. The point, what I'd like to add to that, which I mentioned in my script, but let me just be clear, we have a very good percentage higher than that number in actual sales headcount. And what we need to do is let them, you know, manage them effectively so they stay with us, so we avoid the turnover, and allow them to ramp. And that will automatically build capacity and, we believe, build growth. So as we sit here right now, we have a record number of sales heads that have been very successful at doing that. And actually, we're going to continue to hire sales headcount. And all that we need to do is continue to allow their progress in developing as sales reps let that continue and nurture it, and we will have more capacity. We'll actually have significantly more capacity, I would say, without hiring any reps, but we do plan to continue to hire reps.

Okay, that's really helpful. Thank you for the call. You're welcome.

Your next question comes from the line of Derek Wood with Cowan. Your line is open.

Hey, guys. Thanks for taking my questions. I've missed the beginning of the call. So maybe just taking a step back. Could we just go through, I mean, you know, 18 plus months ago, you guys had been building a lot of momentum in the enterprise. Obviously, more recently, we've seen that slow down and you're trying to make some tweaks to, you know, to kind of revive that, that motion. I just, what, what do you think, you know, what went wrong? And, and again, I did miss that, but what, what is the new strategy for, for the enterprise part of the business as you, as you look going forward?

Yeah, Derek, this is, this is John. Thanks for the question. So I think, you know, when we, when we look at the, at the go-to-market channels and we see corporate and enterprise, it, You know, the characteristics of the buying process are pretty different. And, you know, in corporate, we've got a value proposition that just matches in a pretty fulsome way what those customers need. We've got marketing motions that generate leads for those and sales enablement and sellers that can execute on that. I think in the enterprise, we've struggled with predictability. And it really doesn't have anything to do with the value we deliver to these enterprise customers because we have fantastic customers that are getting incredible value out of the Domo products. It's just the cost and the time to sell to those, given the stage of Domo's current growth, we believe that investment is better aligned towards the corporate customers where we've got a more efficient model to generate new logos and new ACV.

So does that make sense?

Yeah, that makes sense. And then just on the second part, just like what is the new state of play for the enterprise strategy?

Got it, got it. So we continue to have a pretty significant enterprise go to market. because we do believe that there is a real opportunity for growth there. It's just from a priority standpoint, we have shifted significant headcount to the corporate selling motion. So enterprise still alive and well. We believe that's a significant growth driver for us in the future. We're going to disproportionately put new logo selling capacity into the corporate engine.

Got it. Yeah. Um, and Bruce, I mean, you, I mean, obviously productive sales capacity is the big part of the equation of growth. Just remind us the, um, a lot of these newer reps that have joined, what's the average time to ramp to productivity and, and then other, other levers, um, you can help with distribution leverage in terms of, you know, marketing, lead gen, uh, partners, things that, um, could help you get even more growth leverage on the corporate side?

Yeah, I mean, I'll start with the second part first. All the levers are there. Yield out of the marketing spend. We've proved dramatically there's still room to grow. Partner contribution, still okay with lots of opportunity to grow. On building sales capacity on the gross hiring front, we're doing very well. It's still going to be a key driver. That's still intact. Our renewal rates are still in the 90% neighborhood. That's intact. The fact that our platform is so unique, particularly at the corporate level, well, it's unique for both groups. But it's such a rich set of technologies that we find our corporate customers leverage significantly, and it reduces the IT requirement on their side because it's such a complete platform. That's still in play. And then all the brand awareness and positioning has absolutely improved, and I think will continue to improve. On the ramping, the corporate reps ramp in three to six months. And the enterprise, you know, when you really look at the data, you know, our model has it nine months to a year, but often it's longer than that. So the one thing that we're really doing here that's extremely helpful to predictability and efficient growth is just putting even more resources than we did last quarter in favor of the corporate business. Because when you have a business that's growing 30%, and then a segment of that business that's growing 50%, and you can hire reps, because in many ways we home grow these reps, you can hire them much more easily and train them. And then they can produce so much quicker and ramp quicker and generate business quicker. We think that is just what we ought to be doing today. And in this macro environment and just based upon just our ability to execute so well in this space. So that's where we're placing our focus. And we think we're setting ourselves up for, you know, we'll work through this in Q3. We'll probably have a better Q4. And I think that really sets us up going into next year really, really well.

And to be clear, the churn that happened was more on the enterprise side, not the corporate.

Yeah, the real, the churn that really mattered to us was on the enterprise side. They were the most, I would say, impacted by the organization changes. The ask of them was significant. It really did cause a spike in turnover. And what we're fundamentally doing is just replacing the capacity that was there and placing it in the corporate side. And we think that's just a really good bet.

Understood.

Thank you. You're welcome.

Thanks, Derek. Your next question comes from the line of Pat Walravens with JMP Securities. Your line is open.

Oh, great. Thanks. So, Bruce, I'm just sort of eyeballing this in the model, but... I mean, Q3 Billings growth is 3%, right?

That's right.

Yeah. Okay. And then Q4, this is the part I'm eyeballing, looks like it's something like 9% or 10%. Does that sound right?

That's right.

Okay. So what? I mean, John, it sounds like you were surprised by the turnover in the reps. What happened?

Yeah, so thanks for the question, Pat.

So I think if you kind of zoom out and look at some of the changes that were made at the beginning of the year, you know, Domo made a pretty big investment in the enterprise go-to-market. We brought in some sales leadership, made pretty significant investments in that enterprise go-to-market. You know, we went through the first couple of quarters and the data looked reasonable. And then, you know, we made a change in the senior leadership on the sales side where we really got back to the rigor and the hygiene that I'm most comfortable with in how to run pipeline and sales organizations. And, you know, we started to see that hygiene expose some of the pipeline issues in Lake Q2. And then we saw some of the rap spike turnover in late Q2. And that's when we said, we've really got to look at some changes here. So that's kind of the process we went through. And we think that the enterprise business is still a really strong opportunity for us. So if we look at where we are in our growth stage and the need to be efficient in how we grow and predictable in how we grow, we feel like the corporate business, that corporate go-to-market, is a better place for investment right now.

Okay, got it. I mean, if you had $300 million in cash instead of $80 million, would you be making a different decision?

Perhaps. Perhaps. I mean, I think what we're looking for is how to get predictable growth into the business. You know, enterprise is fantastic. And, you know, we've got roughly half of our ARR. So these are customers that were highly invested in their success. I'm just looking for where do we get the predictable, consistent growth that we can bank on that gives us potentially that $300 million to be able to invest in other growth factors?

But I would add, like, you know, with our – I was just going to add that, you know, with our desire to be cash flow positive, now I'll even add to the equation margin expansion in this environment. And given what we just saw, just corporate is just such a clean kill for us. And we're still going to get enterprise. We're still going to get enterprise growth because the platform really works. Just what we ran into was trying to go big on it and making a big bet, just given the state of just where we are as a business. And in this environment in particular, it just didn't pay off. And so we're playing it safe and playing it efficiently. And that's kind of the mode we're in right now. And by the way, it also should preserve cash as well. So, I mean, it's just overall, you know, when you look at the whole calculus of just this decision, it just lines up pretty well with our strength. And it ought to be, you know, really helpful to getting accelerated growth from this point on.

Okay. And then just, you know, in the spirit of getting bad news out. Well, let's just get it over with. So the enterprise customers that we lost, are they sort of the lighthouse customers that we're familiar with?

No.

Is it a Target or a Nike or something like that?

No. Okay. No. No. All right. No, we didn't have really anything. I mean, basically, the renewal rates are really in the same zip code they've been. We had some just very particular... A lot of situations may go, you know, a point or so lower that's extremely identifiable and doesn't have to do anything to do with competitive environment or the power of the platform or their reliance on it, and it's no big customer.

Okay. Thank you. Thanks, Pat.

Your next question comes from the line of Sanjit Singh with Morgan Stanley. Your line is open.

Thank you for taking the question. Bruce, if we look at the full year revenue guide, it's coming down by roughly 10 million. Any sense of how much it's coming from subscription versus services?

Yeah, services, we're basically running out the model Q3 a little bit better than Q2, Q4 a little bit better than Q3, and the rest is subscription to give you the order of magnitude.

Yeah, so roughly flattish on services, a little bit of growth, but the balance coming from... Okay, yeah, that's totally helpful. And then going back to the sales capacity question, I think we've asked it a couple different times. I think what we're all missing is why did we see the turnover now? Typically, you see that at the start of a fiscal year. It's obviously been a really... competitive environment for sales talent. It should have been, I would have expected it actually to get a little bit easier, at least on the hiring front. So I, you know, typically when sales people leave, it's because they don't see a path to meeting quota or the quotas are too high. And so is that what's going on where you're having some ramped reps sort of say, I can't make my number this year. Is that what drove the Q2 or is there something more organizational going on, you know, following some of the recent leadership exits?

Yes, Sanjeev, this is John. Thanks for the question. I think, you know, we put in some pretty significant changes at the beginning of the year for quotas and territory assignments, et cetera, in the enterprise that, you know, as those, that reactions and changes based on that don't happen immediately. I think what we saw is, you know, I think late in Q2 is where we really saw the impact of that. And these are things that we think are imminently in our control and we fixed.

So the answer to your question is yes, and we fixed it.

Understood. Great. Okay. But I just wanted to get some more clarity on that. Thank you for taking the question. Yeah, of course.