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spk04: Good day, everyone, and welcome to the Destination Excel Group, Inc. Second Quarter Fiscal 2024 Financial Results Conference Call. Today's call is being recorded. At this time, I would like to turn the call over to Ms. Shelly Mokas, Vice President of Financial Reporting and SEC Compliance at DXL. Please go ahead, Shelly.
spk01: Thank you, Operator, and good morning, everyone. Thank you for joining us on Destination XL Group's second quarter fiscal 2024 earnings call. On our call today are our president and chief executive officer, Harvey Cantor, and our chief financial officer, Peter Stratton. During today's call, we will discuss some non-GAAP metrics to provide investors with useful information about our financial performance. Please refer to our earnings release, which is filed this morning and is available on our investor relations website at investor.dxl.com. for an explanation and reconciliation of such measures. Today's discussion also contains certain forward-looking statements concerning the company's sales and earnings guidance, long-range strategic plan, and other expectations for fiscal 2024. Such forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from those assumptions mentioned today due to a variety of factors that affect the company. Information regarding risks and uncertainties is detailed in the company's filings with the Securities and Exchange Commission. I would now like to turn the call over to our CEO, Harvey Cantor. Harvey.
spk07: Thank you, Shelley, and good morning, everyone. As always, I appreciate your spending time with us today regarding our earnings release and communication of our quarterly results. For today's agenda, there are three topics I will cover. First, the current environment and our quarterly results. Second, an update on our strategic long-term initiatives. And third, our expectations for the second half of the year. Let's start with the current environment. Our customers appear to be still feeling the impact of inflationary pressures and macroeconomic uncertainty. We are seeing customers gravitate towards lower priced goods and select promotions, signaling a consumer who is carefully choosing where and how he spends his money. Think of spending on his family, his immediate needs, and not necessarily big and tall. Our view is that he is not shopping as much for himself right now, and that is being felt across the entire category. We believe we are gaining share of wallet, but this share growth is in an overall down environment for the category. I expect many of you saw our press release this morning, which detailed our financial results. We mentioned on the last quarterly earnings call that sales performance in May was trending in line with our first quarter performance, which was negative low double digit comp. Unfortunately, that trend persisted throughout the second quarter, and our results reflect continued softness in the big and tall consumer demand. Let me now get into some specifics on the quarterly results. Let's start with comparable sales, which declined 10.9% for the second quarter. Shores were down 10%, while direct was down 12.8%, so not much variation in demand between the channels. The progression in comp sales across the quarter was mixed. In May, we saw the combined comp sales decline 11.8%. In June, comp sales improved to negative 8.7%. And in July, comp sales fell back to negative 13.8%. We believe Father's Day was an occasion for him our big and tall guy, such that the overall business improved, even if only for a brief period of time. In stores, the story for Q2 is much the same as Q1. Our struggles continue to be traffic, traffic, and traffic. Did I say that enough? The store issue is dominated by a lack of traffic, while conversion is up and average transaction value is holding its own. Traffic has been constricting our growth now for the better part of a year, and we do not believe this is unique to DXL. We believe the overall men's category is struggling and perhaps worse in big and tall. In the digital space, the primary reason for our decline in sales was due to a decrease in conversion. We have seen signs such as dwell time on page views significantly decrease year over year. We believe this is an indication of a more discerning and promotional driven customer looking for value and discounts. Perhaps the place we see the brightest line between stores and direct most is in this following regard. In stores, when he takes the time to drive to a store and comes in, he usually purchases plain and simple. He is purpose driven. He is committed to purchasing for whatever reason online, We believe it is a different story. Traffic online is far greater than in stores, meaningfully better, but conversion is far lower. We see him putting items in his basket or wish list and then never executing a transaction. We believe he is cross-shopping and looking for deals, and we can see the lack of conversion and the effort he has made to put items in his cart as an intuitive example of the ease of cross-shopping for whatever he is looking for. The commitment of five to six minutes on the site of putting something in his cart and then looking across retail at other retailers is the reality of the direct environment today. And while our assortments are unique and our fit across a meaningful selection is proprietary and unlike what he can buy elsewhere, we believe he is okay with trading down. And as we have previously noted, we can see this trade down in Adobe data. As we reported last quarter, Adobe noted the growth in the lowest price quartile and a reduction in penetration from the upper price quartile in a material and meaningful way. Underlining our knowledge that men's is tough and the belief intuitively that big and tall is even tougher was the promotional posture of the second quarter. The promotional retail posture of general menswear retailers and retail brands selling big and tall became much more pronounced in the second quarter. More specifically, multiple core national brands began ratcheting up their promotion offers leading up to Father's Day. Our understanding is their business is soft and they are being challenged given the softer business to manage their inventory. And as such, they are turning to greater promotion or in some cases promotion, which they typically never do. These are brands and not retailers and they are brands we sell. This puts DXL in a difficult position because these brands are very much the product we sell in our stores, which can now be found discounted on the brand's website. This environment forced us to promote more than we intended, which led to more markdowns, which we were fortunately able to offset through improvements in shipping and loyalty costs. That being said, I do want to share a few comments on some of the elements that we believe we have controlled well. despite the challenging environment around us. Our inventory balance at the end of Q2 was $78.6 million as compared to $87.5 million last year, or a decrease of over 10% at $8.9 million. And in comparison to 2019, our inventory was down 23.2%. It is worth reiterating that our focus on controllable elements of our business, such as inventory, is a testament to our operating regimens. Despite the weak sales demand, our clearance penetration at 10.4% remains in line with our long-term target of 10%, and only up slightly from 9.3% in the second quarter of 2023. Much of the credit for keeping our inventory clean goes to our outstanding merchandising, planning, and allocation, and global sourcing teams at DXL. Despite the decline in sales demand, our teams have reacted to the situation and together aggressively managed what we have unordered. By recasting our receipt flow and managing our roster of exceptional vendors, we've been able to avoid any buildup in inventory. And in fact, we expect to finish the year with materially less inventory than we had on hand last year. Shifting over to the assortment, business was down in virtually every category. Again, the reality of lower than expected traffic to stores and lower than expected conversion online. We also observed more customer migration from higher price brands to more entry-level brands, such as Harbor Bay. The combination of lower traffic and then more of that traffic shifting and lower price points is compounding the sales challenge. Sportswear continues to be accounting for approximately 77%, tailored clothing accounts for 19%, and footwear accounts for 4%. As a reminder, our current merchandise assortment is a balance of private brands and national brands, and in Q2, we did experience a shift into our private brands. The second topic I want to update you on is around our strategic long-term initiatives, including the brand campaign, new stores, distribution alliances, and the new web platform, as well as a few updates on operating elements we've been pursuing to evolve and improve our results all around. In terms of our strategic initiatives, first is our brand advertising campaign, which we experienced meaningful learnings from in the brand test leading up to Father's Day. Let me now recap for you the learnings we had from our brand campaign that we launched in May. But first, I want to clarify exactly what we did. The brand campaign test was a six-week market match test in Boston, Detroit, and St. Louis. We invested in linear TV, connected TV, online video, social media, and radio with accompanying brand assets being deployed on the homepage, in email, and through digital banners. We then compared our results in each market to our sister markets and the overall chain. Overall, our three test markets outperformed the control markets in traffic, in sessions, and in customer acquisition. This was the positive outcome we had hoped for, and the test gave us confidence that the brand campaign can create more awareness that will drive greater traffic and bring new customers to DXL. The lift in revenue was less than that of traffic, a scenario we expected since it is not like a light switch. While traffic popped, customers did not come in and buy at an historical rate in conversion and DPT. But in time, we believe this ramp, and like a flywheel, will begin to spin first on its own and then over time spin faster But for certain, we know that revenue is a lagging indicator, so we need time. Let me give you a few specifics, if you will, on the metrics. Online sessions were plus 30% versus control markets. New user sessions were plus 60%, and store traffic improved between 5% and 10% as compared to the control markets. We also acquired new creative and media learnings, which will allow us to be more efficient in 2025. And finally, in our most recent brand tracker, the work done post-campaign, we also saw a lift in brand perception metrics within the test markets, with increases tied to fit, tied to comfort, quality, sizing, and the assortment's fashions offered. Despite these encouraging signs, we are pivoting the remaining brand investment in the second half of 2024 to address specific challenges in which we expect will deliver a more immediate return. While the brand campaign directionally displayed the results that we had hoped for and expected, reproducing the learnings in another three-market test will not materially produce sales, and that does not work given the context right now. So given this and the cognizance of the sales pressure on the business, we are pivoting to strategies and tactics which we believe can have a more immediate impact for fall. These would fall under the headers of areas we can control conceptually. Think promotion, advertising spend, inventory, pricing, owned marketing, or areas we do not control, but yet we believe we can navigate in some way. Think working with national brands promoting their product, reasons to buy something discretionarily versus spending on travel, experiences, or women's or kids' apparel. Some combination of these will take greater marketing dollars, greater promotional dollars or loyalty expenses. And we believe this shift back will make sense short-term. Once we feel confident in the timing and the macro environment is on more solid footing, scaling to a national campaign from a regional campaign will lower costs and increase overall returns. Now, subject two of our strategic long-term initiatives are white space store openings. In terms of store openings in the development programs in May, We opened our second white space store this year in Thousand Oaks, California, and we still expect to open a total of eight new white space stores in fiscal 2024. In total, at the end of the second quarter, we had five white space stores up and running, including the three stores opened last year. All five stores are performing, albeit less than our initial pro formas, but we attribute at least a portion of this lower performance to the same issues that the rest of the store portfolio is suffering from, traffic or lack thereof. We believe this initiative is like, in the movie, Field of Dreams. If you build it, he will come. But it's a waiting game, just like in the movie. The new white space stores are driving higher levels of new to file, and the customer reaction has been overwhelmingly positive. We also relocated our store in the Chelsea neighborhood of Manhattan, Some of you may remember that our loan store in Manhattan was located in below ground retail space that was exceedingly difficult to drive traffic and awareness. After 10 years in this space, our lease was expiring and we seized an opportunity to relocate one block south on the same street to a beautiful ground level open floor plan with soaring interior and lots of windows to the sidewalks. And I'm thrilled with the new store, which opened in late June. And early indications suggest that this is going to be a major improvement over the old Chelsea location. The next topic I want to update you on is our distribution alliance and collaboration with Nordstrom. After two years of discussing, planning, and negotiating, we are now living on the Nordstrom's marketplace site. Initial sales are encouraging as customers are financed organically. And we will formally, more formally launch in September this collaboration with Nordstrom's in marketing to their broad customer base of who we are and what is our product offering. We are currently offering 30 brands and over 800 styles in casual sportswear and tailored clothing. And in the coming months, we will be adding more brands and over 1,000 styles. It is still very early in the venture and we are not yet prepared to put a number on what this collaboration could mean to our business, But we are very happy with the results thus far and look forward to seeing how the business can grow over the second half of this year. As outlined in our previous calls, our strategic marketing priorities remain focused around growing DXL brand awareness, which I just covered, developing imperative operating capabilities and our website platform, continuing to build a better foundation of key growth drivers, think loyalty, which I'll give you an update on in a minute, and deepening our customer intelligence segmentation. As you know, we're currently working on replatforming our website. The first phase of this project went live on May 30th, which addressed our homepage and static content pages. A much larger second release is going to deploy in Q3, which will address headers, improve search functionality, and product detail pages and baskets. The final release will happen post-holiday, and address the all-important functionality of checkout. We are already seeing significant improvements in latency times and the overall speed of transactions. The new website is powered by Commerce Tools, and we think this project is going to be a huge win for easing the friction in our e-commerce business. In loyalty, we made updates to the program in April 2024 with the goal of balancing loyalty expense while maximizing customer value. Overall, the expense is meaningfully less than before, and those consumers taking advantage of the program are meaningfully engaged at a higher level. The program itself is just not seen by consumers as compelling enough beyond our most important platinum customer. Given this myopic and limited consumer level of engagement, we're in the final stages of development for an improved loyalty program and working with a new provider and we are well underway in rolling out an improved program for fiscal year 2025. The new program is expected to drive key customer behaviors, including top customer retention, improved AOV and frequency, and positive incremental ROI. Customers will enjoy multiple new benefits that will be driven from a test and learn approach that gives them a voice in determining perks outside of the core offering. Additionally, the new program will provide greater personalization to allow customers to tailor the program to their own shopping preferences. Rewards will come with greater flexibility as well. Beyond the customer-facing components of the program, we have also improved the foundational elements that will lead to better financials. The new program has been built with robust economic modeling at its core to drive the intended outcomes. The financial model is also expected to deliver measurable improvements versus the current program, while maintaining an acceptable expense ratio. Considerable progress is also made to provide better customer instrumentation that will provide deeper customer intelligence and produce actionable insights. In an alliance with an external provider, we have identified a solution for customer segmentation that provides an actionable understanding of key customer cohorts based on behaviors, psychographics, and demographics, And the objective of this customer segmentation work was to identify naturally occurring customer segments and how they differ based on underlying needs, attitudes, behaviors, and beliefs, including gifters, to develop and deploy more personalized and resonant experiences that will drive increased traffic and lifetime value from key audiences across the customer lifecycle. The segments will be prioritized based on their economic potential, and their receptivity towards DXL. While there is still a work in progress to be done, we are well on our way to tapping into this next level of understanding, which will drive an unheralded level of personalization in our future marketing efforts. Third and lastly, I want to talk to you about our plans and expectations for the second half of the year. On our last earnings call, we leaned into the long-range growth initiatives we were executing which are intended to drive revenue and scale for our top line. The two biggest drivers of that plan are the brand advertising campaign and new store development. Both of these initiatives require upfront financial investments with deferred financial returns. As stores mature and when the advertising campaign achieves greater awareness and trial, then sales and profits materialize. We knew this plan was going to be difficult in the current environment. That being said, the consumer insight work we have done over the last 18 to 24 months points to the need for a catalyst to achieve growth. The alternative, which is to do the same thing expecting a different result, as Albert Einstein has often quoted, is insanity. The initiatives that we are pursuing are, in fact, not doing the same thing, and we do expect to get better results in the outcomes from these two initiatives. I stress fact-faces often for both initiatives. With general unaided awareness in single digits and nearly half the consumers saying they do not shop with us because no store is near them, the fit, all the great merchandise, and the DXL experience will be of no matter unless they know who DXL is and where we are located and that be near to them. Given that, as you know, we have executed against both of these initiatives. We believe that we could execute our plans and still deliver a minimum EBITDA margin rate of 7%. What we did not expect was our business to fall as sharply as it did in the first quarter and then continue into the second quarter, and that reality is eroding our EBITDA margin rate. We believe that the sales environment will improve, but given the first two quarters and the knowledge that our guy is perhaps reprioritizing his spend, Improvement will not likely be a light switch, and sales will take time to return to productive enough levels to support the heightened level of planned investment spend we have envisioned. We have determined that it would be prudent to slow down on both the next leg of the brand campaign and our capital investments concerning new stores. To ensure I'm not understood in what I am stating, let me be clear. We are not abandoning our growth initiatives, just slowing down the roll. We are still incredibly enthusiastic about our long-term prospects. We are being pragmatic in focusing greater and rebalancing spending in the short term on tactics that we expect will enhance our results in the second half of the year and until such time when the big and tall consumer sentiment improves and he is ready to shop. Now, having somewhat covered the initiatives in the second half, I want to transition to pure operations and running the business. The business has achieved historic results coming out of the pandemic, and our results, despite the downward cycle, remain at the higher end of DXL's historical performance. Given the downward cycle, our primary focus is managing the elements that are within our control and making sound decisions as we execute our fundamentals. We know that we have a customer who loves our brand. You can see that in our net promoter score, which is consistently in the mid-70s and rivals some of the most endeared brands in retail. But we also have a customer with a big, long purchase cycle. And in times of financial difficulty or stress, that cycle gets longer. We operate in a cyclical business, and we can't control when those cycles start and finish, but our operating discipline and foundational regimen will provide leverage to EBITDA margins when sales momentum returns. Our company is positioned as a moderate to upper moderate retailer, bringing to market a unique fit, a unique assortment and experience. And while our competitors predominantly compete on price and promotion, that is not our sweet spot. We must stay competitive in price, but it is not our calling card. And what we are trying to do right now is bridge the gap between cycles. There are reasons for us to be optimistic. Interest rates are going to start coming down in September. We are going to have a new administration in Washington come January. And there have been recent reports that U.S. consumer and the labor market are both looking resilient. So we do have great enthusiasm for what's to come, but we must acknowledge the financial challenges we see today. The harsh reality is we are now guiding 2024 to a sales range of $470 million to $490 million with an EBITDA margin rate of approximately 6%. Our focus is on our balance sheet and delivering positive free cash flow for the year, all the while trying to restore a level of momentum back in sales. To achieve these results, we're going to redeploy our brand campaign dollars into other areas that we believe will shore up second half traffic challenges and we are cutting back on our capital spending. Put another way, we want to fish when the fish are biting, and this just isn't happening in the current environment. So we will bide our time, we will protect our brand, and we will be ready when we see the beginning of a new upward cycle and our customer returning to shop. I'm now going to ask Peter to run through the second quarter finances before I come back and have some closing thoughts. Peter?
spk06: Thank you, Harvey, and good morning, everyone. Net sales for the second quarter were 124.8 million as compared to 140 million in the second quarter of last year. This amounts to a 10.9% decrease on both the total sales and comparable sales basis. We believe this result is directly tied to the ongoing macroeconomic challenges that big and tall customers are facing, which are causing them to stretch their time between shopping trips. Our revised sales outlook for the year of 470 to 490 million represents approximately a negative 10% to negative 6% comp. We do not know when the current downward economic cycle that we are in will reverse, but our performance has been tracking steadily through the first six months of the year, with two-year comp stacks in the negative 10% to negative 12% range. Our sales range is built on an expectation that we will not see a material change in trend between now and year end, and we'll maintain that double-digit negative two-year stack. But comps are expected to improve in the second half of the year as we start to lap the severe negative comp declines we saw starting last year in Q3. So on a structural basis, the comps should improve in the second half, assuming our two-year stack remains constant. Next, I'll speak about margins. First, merchandise margin. I am pleased with the fact that our merchandise margin for the second quarter was flat to last year. We achieved this despite the increase in promotional activity around us, as Harvey discussed. We were able to offset these increased markdowns with reductions in shipping costs, loyalty program expenses, and marketplace commissions. In terms of gross margin, inclusive of occupancy costs, Our gross margin was 48.2% for the second quarter as compared to 50.3% in the second quarter of last year. The 210 basis point decrease was entirely attributable to an increase in store occupancy rates as a percentage of our net sales. This deleveraging was primarily due to the $15 million lower sales base. A lesser factor was an increase in occupancy costs on a dollar basis from store lease renewals and lease extensions at increased rates. At this point, the majority of the pandemic-era rent abatements and deferments we negotiated have expired and reverted back to higher market rates. For the full year, we expect our gross margin erosion to be in the range of 60 to 110 basis points, due primarily to the occupancy deleverage I spoke about. I believe our inventory position is a key strength of our balance sheet in terms of the freshness of our assortment, our improved turnover rates, and our healthy clearance levels. Inventory management continues to be a critical element of providing the best big and tall shopping experience available. Moving to selling, general, and administrative expenses, our SG&A expense as a percentage of sales increased to 43% as compared to 33.9% in the second quarter of last year. On a dollar basis, SG&A expenses increased by $6.2 million. $3.9 million of this increase was related to marketing costs, the majority of which was for the brand campaign. The payback period for the campaign will extend into the future, but the expenses incurred now. The balance of the SG&A increase was related to other operating expenses to support our long-range growth initiatives and an increase in healthcare benefit costs. Marketing costs as a percentage of sales increased to 8.8% for this year's second quarter as compared to 5% last year. For the full year, we expect to spend about 7% of our sales on marketing costs, up from 5.9% last year. We remain focused on executing the day-to-day business with a high level of operating discipline, which includes strict controls over expense management. EBITDA for the quarter came in at 5.2% as compared to 16.4% in the second quarter of last year. The decrease from last year was primarily due to the deleverage on lower sales as well as the brand advertising spend. For the full year, we expect an EBITDA margin rate of approximately 6%. I'll finish up with some comments on liquidity. We continue to feel very good about the overall strength of our balance sheet, which has held up well through our business challenges. We finished the quarter with cash and short-term investments of $63.2 million as compared to $62.8 million a year ago, with no outstanding debt in either period and availability of $69.9 million under our revolving credit facility. We are keeping most of our excess cash in short-term U.S. government treasury bills, which are earning interest at over 5%. For the six-month year to date, our free cash flow, which we define as cash flow from operating activities, less capital expenditures, was $3.2 million as compared to $21.6 million in the first six months of last year. The decrease from last year was primarily the result of our decreased operating income as well as an increase in capital expenditures related to our store openings. We are pleased to have a positive free cash flow halfway through the year, and our goal is to remain free cash flow positive in the face of our business challenges. We plan to accomplish this through prudent capital allocation requiring minimum ROIC hurdles. We are pulling back on the pace of new stores and plan to open 10 stores next year instead of 15. We continue to believe we could open approximately 50 net new stores over the next five years. And now I'd like to turn the call back over to Harvey for some closing comments.
spk07: So hopefully it's now clear. DXL will stay the course and we will weather the storm. The operating regimen we have in place and the foundational extensions and legworks we have worked on will pay us back meaningfully as an uptick in cycle returns. And lastly, as I wrap up before we take questions, I want to thank the DXL team that I work with every day. Their hard work and dedication in the stores, in the distribution center, in the corporate office, and in the guest engagement center provide a level of optimism for the opportunity yet ahead. The passion and commitment our team has for our underserved consumers is our reason for being, our purpose, and why we do what we do. It is because of the great team and culture that we've created that I want to get up every morning and keep moving on this journey. Thank you for all your hard work and the commitment in our pursuit of serving big and tall men and making DXL the place where they can choose their style and to wear what they want. An operator with that will now take questions.
spk04: To ask a question, please press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again.
spk02: Please stand by while we compile the Q&A roster. Our first question comes from Jeremy Hamlin with Craig Hallam Capital Group.
spk04: Your line is open.
spk05: Thanks for taking the question. I wanted to start by asking about some of your recent collaborations. So, you know, getting a sense of progress on the Nordstrom collaboration in the marketplace. And also, you know, I think you were working on the rollout of Untuckit. I think maybe, you know, 50 of your stores here by the fall, but wanted to get a sense of progress that you're making, you know, on those two strategic initiatives.
spk07: Yeah, Jeremy, thanks. It's Harvey Kinner. I'll answer both of those. On the collaboration and alliances, we feel really good about where we are. If you are on Nordstrom's app or within their email exchange, you would have probably received On Monday, the very first marketing element of the collaboration with Nordstrom's, they launched on their app, within their app notification of the program and featured DXL. And that literally is the first marketing communication of the partnership. Their marketplace is in early innings and their marketing of key vendors or key collaborative partners like us is very early. And we do have great expectations. As we said, we're not at a point where we think we should communicate the size of the prize, but Initially, for half of the assortment being online, we're very excited about it. And we are being presented as the retailer literally supporting their big and tall consumer because their assortment relative to what we're bringing to the mix is much, much smaller relative to what we're bringing to the mix. So we feel really good about where it's going and time will tell. But it's a journey we've committed to for multiple years. It's not something that's an in and out kind of thing. And relative to Untuckit, you are correct. We are extending the stores. We will ultimately get to a hundred stores and we are in the final contractual elements of bringing on at least one, if not two more versions of Untuckit for spring of 2025. So I think what the long and the short of that is we see other brands recognizing the challenges, inventory management, SKU management, things of that nature. and are coming to us and saying, we'd love to extend our product brand to the big and tall consumer, but we're not sure it's within our four walls, so to speak. And we are reaping, hopefully, the benefits that over the next several years, where we continue to bring, and you will see, we will announce probably November and maybe February, it's going to what the timing is, at least one, if not two more collaborations like Untuckit. And the point there, I think that's important to us is we're bringing to the market much better product, more product, but we're also bringing to market a product that is very well known on Tuckett. It's not a secret is a really big, wonderful marketer and their brand and what they offer is compelling. And now we're extending that in the big and tall category. So other brands are doing the same thing. And inside our product, it does literally say fit by DXL. And that's a testament to our ability to have a proprietary fit that's relevant from their view, And their view is that we do it better than they could. So that's where we are. Thanks for the question.
spk05: Sure. And then I wanted to follow up and ask, what do you think that you're learning from your customer? You noted in the release that you've seen some gravitation to kind of the lower value brands. You know, I would say if you look across apparel retail, there really has been a mixture of results. Some companies seen quite strong results and others that have not. But in terms of the DXL customer, do you sense this is a fight over the value equation to drive better traffic? you know, is there demand for maybe more branded product, but maybe lower end branded product? Or, you know, is there anything you feel like you need to adjust in terms of the assortment within stores and online?
spk07: It's a great question. Some perspective I want to share. We think, and I would say that we at least have more than anecdotal evidence that the overall men's business is soft. And Without naming names, there was one of the national retailers that reported 48 hours ago, and their reference was home and women's and beauty and kids and didn't even murmur about men's. And so we believe that's more than anecdotal. They're not talking about men's because the men's business is soft. And we think that, and at some level we know, our shopping cycle of our core men's customer is less frequent than the shopping cycle of women's or kids' purchases And so inherently, we have a customer that doesn't shop as frequently. And given the environment, whether it's gas prices, even though they're down 40 cents versus last year, they're still expensive and mortgage rates are still 6% and change. And given those variables and the fact that our customer literally doesn't have a high frequency of shopping, A, we think he is just shopping less. And so whether you believe that or support that or not, that's the first line. And then the second element of that, as he is shopping less, he is being challenged by discretionary income. And so the reality is, yeah, we've seen him trading down into Harbor Bay and other low-price offerings. We've also seen other replication of data where the consumer overall appears to be trading down. And that reference to Adobe is very purposeful because, again, it's not our data. It's not anecdotal. It's data that says the product in price points lower are penetrating greater than the products in price points higher. And there's a ship. So between both of those, we think that there is more than anecdotal perspective about the customers, not just not shopping. And then ultimately, and answer your question, we don't know how long that will last, but we also recognize that it's not about value. It's about price point and how far they can stretch their dollars. So we are absolutely with purpose, augmenting our assortment. And you will see an example of that as Hager, which is in the core business today. Champion is being extended and we have other brands we're bringing online. And they're not poor brands. They're not inferior brands. They're just low price point brands. Because inherently, when you think about our business, we've talked about this before. Ralph Lauren, Polo Ralph Lauren, one of our most premier brands, one of the ones we're most proud of. And it's not an inexpensive brand. And so it's not about value for the brand. It's about the price point of Ralph Lauren is more than the price point of other brands. And so inherently... We're not expensive, but our price points are higher. And so we have very cognitive purpose to bring our price points down and not try to be all things to all people, but on a bell curve to have more of an offer at opening price points. And for lack of a better say, a barrier to entry of price point of Ralph Lauren can be addressed by the augmentation of a few select brands that give an entry price point. Another example of that is Carhartt. Carhartt in the category is very expensive, but there are other workwear brands you will see quickly in our mix, late fall, early spring, where it's that same categorical business, but at a lower price point. And so ultimately we'll hopefully evolve to the point where we have entry price points for that customer that doesn't want to spend as much maybe on Carhartt or relative to Ralph Lauren and can access our proprietary fit or the influence of our fit and the way we interact and the experience he has and the guided ability to put outfits together that, quite honestly, no one else but DXL can do. Great. Thanks for all the color and best wishes. Thanks so much.
spk04: Thank you. As a reminder, to ask a question, please press star 1-1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1-1 again. Our next question comes from Mike Baker with Davidson. Your line is open.
spk03: Hi, guys. It's Keegan Carcon from Mike right now. I just wanted to ask a question a little bit on the brand campaign and the advertising just for the rest of the year. You talked about the national brands promoting more and then kind of shifting away from your campaign. So I was just wondering, like, what are you going to do in terms of your span to drive those immediate sales results? Are you going to try to match the promotions of these national brands? Are you going to spend on more like broad media to drive awareness and traffic? What's going to drive the sales immediately?
spk07: Yeah, it's a great question. There are three components of what we're going to do at a very high level. First is just plain and simply our marketing spend will be increased and there's not a black and white silver bullet here. So Our SEM practice is going to be augmented, which is basically words that we will pay for. There are other elements of our what I would call brand advertising that can be executed continue to build awareness but not at the level of what i would call national broadcast tv and so specifically things like cable tv or streaming video we can still do that just at a lower level so we will continue to do that that's number one number two relative to our loyalty program loyalty is one of the places where consumers have point blank told us they see value in the program there are no exclusions in our loyalty program so when you come and shop with us and you earn a loyalty point or a loyalty certificate, you can use that. And when the day is done, it's a denomination. So it's $15 and it's a $15 discount on anything you want, whether it's Ralph Lauren or any other brand. And quite honestly, that's not the way our typical promotions work. We exclude our national brands from most of the discounting we do. And so that's the second element where there'll be enhanced programs within the loyalty program to offer the customer the ability to basically have greater value. And then last but not least, to your point about national brands, we are never going to win at a pricing game. And so our attempt is to be competitive, but it will not always be to match dollar for dollar. We have to run our business in ways that are relevant and important to us. The call out that we wanted to acknowledge is that As the consumer, again, I referenced overall men's business, as the consumer appears to be challenged and other brands, national brands that we carry or don't carry, are promoting their brand in a way that is not either typical in terms of they don't normally promote or they don't promote as deep, we're trying to navigate that. But what we have seen is in some cases it makes perfect sense to match dollar for dollar and we're winning. In other cases, quite honestly, we did in Father's Day matched and we didn't see a win. And so we know our customer is, while price is important and we need to be competitive, it's not our calling card. And we have to figure out how to navigate that balancing kind of sort of multiple elements, right? What it is going to drive customers in, where they're going to see value, where they're going to convert and purchase. and ultimately where they're going to create revenue. If you think about the stores, we referenced it, but to be really crystal clear, stores still represent about 70% of our revenue. When a customer comes into a store, we're seeing highest levels of conversions we've seen. We're running year-over-year conversion and we're on a three-year run of conversion growth and we're seeing DPT hold its own. There is an element of we just can't get him to get off the couch and come into shop because he doesn't see that as a priority. But the flip side of it is when he does come in, we're selling him product at a decent DPT, i.e., it's not promotional. It's not like we're upside down relative to our selling price, and we're converting at a higher level, which would imply we have the right product and the right size and the right store locations. We just need more that come in. And so it's all about traffic. And that's the point where I started. We're going to spend more on advertising, whether it's SEM or streaming media or other things owned and unknown media to attempt to drive traffic. But at some point, you've got to recognize you're throwing good money after bad and you're just not going to move some level of customers. And so it's a balancing act how much we spend and absolutely believe we're going to get a return out of it.
spk03: Awesome. And then just to follow up, you talked about the monthly cadence of comps and you exited July weaker. I was just wondering if you're still seeing that kind of trend in August or if things have picked up a little.
spk07: Yeah, no, we feel, I'm not going to say really good about where we are, but I will definitely tell you we're on the cusp of being in the single digit decline. So we've definitely seen a pickup. It's mostly in stores. We've seen our traffic in stores, I'm not going to say measurably improved, but we've definitely seen it improved. And with conversion and DPT holding the same variable, we've seen a decline in the negative comp. For lack of a better way to say it, it's kind of a double negative. But yes, the answer is we've seen our business improve. And as Peter said, our expectation for fall is that we will see improvement. I'll remind you, I'm doing this from memory. I think we were against a negative 8 in Q3 and a negative 11 in Q4. And in spring, we are against, in Q1, a positive comp. So, as we start to see that two-year stack, our expectation is the one-year performance will improve, and that's built into our guidance.
spk02: Good? Thank you. I'm showing no further questions at this time. All right. So, Daniel, we...
spk07: Thank you, Daniel. We appreciate your helping us here to our investor base and shareholders. Thank you so much for your commitment of your time this morning. We hope to obviously report a better outcome in Q3 and continue to fight the good fight. Have a great day. Have a nice Labor Day. Safe journeys to all of you.
spk04: This concludes today's conference call. Thank you for participating. You may now disconnect.
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