Electronic Arts Inc.

Good afternoon. My name is Mike, and I will be your conference operator today. At this time, I would like to welcome everyone to the Electronic Arts Q3 2019 Earnings Conference Call. Mr. Chris Evenden, VP of Investor Relations, you may begin your conference.

Thanks, Mike. Welcome to EA's third quarter fiscal 2019 earnings call. With me on the call today are Andrew Wilson, our CEO, and Blake Jorgensen, our COO and CFO. Please note that our SEC filings and our earnings release are available at ir.ea.com. In addition, we have posted earnings slides to accompany our prepared remarks. Lastly, after the call, we will post our prepared remarks and audio replay of this call, our financial model, and a transcript. With regard to our calendar, our Q4 fiscal 2019 earnings call is scheduled for Tuesday, May 7, 2019. This presentation and our comments include forward-looking statements regarding future events and the future financial performance of the company. Actual events and results may differ materially from our expectations. We refer you to our most recent Form 10Q for a discussion of risks that could cause actual results to differ materially from those discussed today. Electronic Arts makes these statements as of today, February 5, 2019, and disclaims any duty to update them. During this call, the financial metrics, with the exception of free cash flow, will be presented on a GAAP basis. All comparisons made in the course of this call are against the same period in the prior year unless otherwise stated. Note that our results reflect our adoption of ASE 606 as of the beginning of fiscal 2019. And for more information on this change, please see the accounting FAQ we have posted on our IR website. Now, I'll turn the call over to Andrew. Thanks, Chris.

The gaming industry continued to grow through the holiday quarter in our fiscal year 2019. It's been a highly competitive year with lots of great new content for players around the world. In the face of this competition, we had significant challenges in Q3 and did not perform up to our expectations. We expect these challenges will continue to impact our performance in Q4, which has led us to lower our full fiscal year net revenue guidance today. Let me first discuss our challenges and the adjustments we are making to address them, then I'll discuss the opportunities ahead. We'll start with Battlefield V. We made some decisions on launch timing and key features of this game that we felt would improve the quality of the experience. For context, Battlefield V was designed from the beginning to offer a long-term live service. In August, we determined that we needed some more time for final adjustments to the core gameplay to fully deliver on the potential of the live service, so we moved the ship date to November to accommodate those goals. Unfortunately, the later release date meant the game launched deeper into a competitive holiday window where heavy price discounting was a big factor. In addition, we also made the decision to prioritize other features, including a single player experience at launch over a Battle Royale mode. This year, Battle Royale modes became incredibly popular in shooter games. As a result of these decisions, we struggled to gain momentum and did not meet our sales expectations for the quarter. Importantly though, the Battlefield franchise is strong. More than 27 million fans have played our Battlefield games this fiscal year to date. Our focus is now on bringing more of these players into Battlefield V with new modes and great content through our live service. In March we'll kick up our third chapter of updates in this game which will include, amongst other things, Battle Royale. This will be a unique take on the Royale genre, integrating unique Battlefield characteristics including strategic squad gameplay, varying objectives and vehicles. We're responding to our players in Battlefield 5 by delivering the content they want most into the live service on a cadence that will fuel the community with fresh new experiences for many months to come. Next, I'll touch on mobile. While the mobile market is strong and expected to continue growing nearly 10% next year, the dynamics have become increasingly challenging. The data we have indicates that the average age of top 20 titles is greater than three years old and that it's harder than ever for new games to break through. With our latest release, Command and Conquer Rivals, we had positive soft launch results. But since global release, it has not driven installs organically at the levels we anticipated. We are now working to bring more players into that game. We continue to be committed to mobile. We believe in the value of our franchise in the marketplace, and we are doubling down on these games through live services. We're also putting our best teams on bigger projects and exploring additional ways to create and iterate quickly. We've always focused on profitability in mobile, and we are evolving to better position ourselves for growth in the future. Our performance in Asia was also not as strong as expected through Q3. In Korea, FIFA Online 4 is performing well, with monthly average players exceeding the trajectory of FIFA Online 3 in a similar period from launch. Given nuances in the Chinese market, our transition of FIFA Online 4 has been slower than anticipated, and FIFA Mobile is still in the early stages after launching in the market. We have long-term strategies with robust content plan for both games that, combined with the popularity and growth of soccer in the region, we believe will fuel further growth. FIFA continues to be a growing business for us. In fact, we sold more units of FIFA last calendar year than any year before, and we welcomed four million new players into our FIFA ecosystem on console and PC. Our plans for FIFA 18 were aggressive in a World Cup year, and we ended up selling an additional 2.4 million units of FIFA 18 throughout the year, with the intention of converting those players to FIFA 19 when it launched. The conversion has been slower than planned, leading to unit sales that were effectively flat year over year. In a year where there was intense competition and many iterative titles were challenged, FIFA 19 still became the best-selling console game in Europe last calendar year. Even on flat year-over-year install base, FIFA Ultimate Team has performed well, and it accelerated in January with our most successful Team of the Year event ever. Our competitive gaming programs are also adding strength to the franchise, with our expanded FIFA Global Series already garnering 80% more total minutes watched compared to last fiscal year, along with new sponsor engagements and partnerships with industry leaders such as ELEAGUE, Gfinity, and PGL. We continue to be very positive on the strength of FIFA and FIFA Ultimate Team around the world. We made some calculated decisions that did not work as planned in Q3, and we did not execute well in other areas of our business. Against the backdrop of a very competitive quarter, the combination of those factors led to our underperformance. While we are disappointed with the results, we understand where our challenges are, and we are deeply focused on applying the strength of our company to address them going forward. We are a learning organization. Over the last six months, we've made organizational changes to shape our teams against our priorities for the future. We've made operational changes to better position ourselves to effectively drive live services and serve our player communities. We've made creative changes including the formation of a creative council to strengthen our creative decision making. And we will continue to make refinement in each of these dimensions as we focus sharply on execution across the company. The future of the industry is strong and so is the future of Electronic Arts. As you saw yesterday, we just launched Apex Legends. a new free-to-play battle royale game from Respawn. This is very exciting for us. Built from the ground up to bring innovation to the genre, there are so many unique elements of Apex Legends, from the characters, to the gameplay mechanics, to the team play construct. To compete in the highly competitive battle royale space, we also deliberately chose a different go-to-market strategy to surprise and delight players around the world. The launch yesterday was EA's biggest reveal ever by peak concurrent viewers. and it quickly became the number one game on Twitch. The Respawn team has a strong plan for Apex Legends that will engage fans for a long time to come. And as the live service evolves, Respawn also plans to launch a premium game this year that is a new twist on the Titanfall universe. More to come on that in the months ahead. Also this month, we will launch Anthem, Bioware's epic new game. Our teams at Bioware have poured so much passion into crafting every aspect of this massive new IP. Millions of fans played more than 40 million hours of Anthem in our recent demos and we're very pleased to see the excitement in retail and digital channels reaching higher than expected levels. Anthem has been on dozens of lists for the most anticipated games of 2019 and the full game launches on February 22. Looking to add to FY20, we have a large slate of new games beginning with some big new additions in our next FIFA title. There was great energy and excitement from NFL fans throughout this past season, and we're excited for our plans with the Madden NFL franchise. We'll continue innovating and driving our NHL and NBA live games deeper into the fabric of their respective sports. We'll have a new game for our Need for Speed fans and a new title in our PVZ shooter franchise on console and PC. In addition to Apex Legends, another team at Respawn is set to deliver Star Wars Jedi Fallen Order this fall. This game's development is led by the former director of the God of War series, with a team of veterans from some of the industry's biggest action adventure games. It's very far along in development, and having spent time with it recently myself, it plays spectacularly well. This game truly captures the fantasy of becoming a Jedi, and we will have a lot more to share soon. In FY20, we're also set to deliver more content and new experiences in more live services than ever before. We're excited to continue building on the success of our ultimate team modes for EA Sports. Our Sims franchise continues to thrive in live services. Our Sims 4 community grew by 4.8 million unique players last year. Our monthly active players continue to grow year over year, and we just crossed $1 billion in lifetime revenue for the game. We continue to have strong expectations for the Sims going forward, and FY20, we're bringing at least 20 new content drops and expansion packs to our Sims games across PC, mobile, and console. We'll continue to support Battlefield V and Anthem throughout the year, and Apex Legends will bring seasons of new content and much more to its players. With the breadth and depth of our live service offerings, we are focusing on delivering more of the content that resonates with our communities to drive additional upside opportunities in FY20. This is a challenging second half of our FY19. We are making critical adjustments to sharpen our focus on execution and to assure we are well positioned to deliver more great games and services to our players. Now, I'll hand the call over to Blake.