EverCommerce Inc.

profitable and safety of customers, with an NRR of greater than 100%. Year-over-year, our payments revenue grew 6% and accounted for approximately 21% of overall revenue. As a reminder, we report our payments revenue on a net basis, and therefore, it incrementally contributes approximately 95% gross margin. As such, payments revenue growth is meaningful contributed to our overall adjusted EBITDA margin expansion. As I mentioned in my introductory comments, third quarter estimated annualized total payments volume, or TPV, was approximately $13 billion, representing nearly 5.2% year-over-year growth. Within this, we continue to see higher TPV growth in our top solutions, offset by lower growth in legacy payment products and third-party partners. This can be a positive mid-shift over time as our top solutions often have higher take rates. In mid-September, we announced the acquisition of ZyroTalk, an AI-powered customer engagement solution that combines virtual assistant capabilities with an agentic automation platform. The acquisition helps to establish EverCommerce's position as an AI-driven innovator, beginning with the intended near-term application in our home and field service vertical, EverPro, that we plan to extend into broader opportunities across the company. I will now turn the call over to Josh McCarter, CEO of EverPro, to discuss ZyroTalk in more detail.

Josh? Thanks, Eric. ZyraTalk transforms how businesses operate by replacing outdated processes with intelligent end-to-end AI workflows. The platform is an AI-powered customer engagement solution that combines virtual assistant capabilities with agentic automation, primarily serving the home services industry and capabilities for serving our other verticals. Its AI receptionist ensures that no call, lead, or customer interaction is ever missed, while the agentic AI capabilities integrate deeply with FSM platforms to automate the core of daily operations. To date, the platform has processed over 2 million chats and 2 million minutes of voice interactions through its integrations with major FSMs. The fully autonomous AI agents and a lightweight agentic FSM system are designed for seamless integration across EverPro's platforms. The acquisition brings AI at scale to EverCommerce with many in-production features that are both being sold to third-party customers today and being fast-tracked for multiple EverPro native integrations over the coming months. Some of the key features available today are the AI Receptionist, AI Scheduler, and AI Dispatch. The AI Receptionist answers inbound inquiries instantly, books jobs, answers questions, and routes calls 24-7, just like a front desk that never goes offline. AI Scheduler allows customers to book, reschedule, or cancel appointments anytime by phone or online. The AI Dispatcher automatically assigns the right technician to the right job based on skill, location, and availability. keeping field teams efficient without human oversight. These and the additional features shown on the slide automate the full workflow from first contact to final payment, improving response time, reducing labor, and helping to drive revenue. Beyond this foundation, we are working to add more features and offerings to support our customers, beginning in our home and field services solutions. In addition to the full integration into many EverPro systems of action, we are actively developing new agentic capabilities that should roll out over the next 12 months. These include an AI project manager that keeps every job on track from first call to final review, updating customers and text automatically. We're working on an AI training and QA agent that listens to calls and gives real-time coaching to technicians, like a built-in quality manager. We plan to utilize the underpinnings of our ServiceNation platform to deliver an AI business coach, and of course, we are planning to use the Agenda capabilities to better onboard customers to our payments and rebates platforms. Together, these upgrades significantly improve the customer experience by bringing AI capabilities with full end-to-end automation, boosting efficiency and revenue without adding headcount.

Thanks, Josh. ServerTalk is a strategic AI investment that will help drive our long-term growth while delivering greater value to our customers. The acquisition brings us a production-ready AI platform, a highly skilled technical team, and a proven technology that is purpose-built for the service-based industries. Our customers, by definition, are subscale operators, plumbers with a truck or three, small physician practices, and solo salon operators. To them, AI is a force multiplier. Harnessing the power of AI provides them a 24-hour receptionist, a billing department, and the not-so-distant future, a personal coach. We plan to leverage the AI and the capabilities acquired to increase the value proposition across all aspects of our solution set.

now i'll pass it over to ryan who will review our financial results for detail as well as provide fourth quarter and updated full year 2025 guidance thanks eric total reported revenue in the third quarter was 147.5 million up 5.3 percent from the prior year period subscription and transaction revenue our primary recurring revenue base was 142.2 million for q3 2025 year-over-year pro forma subscription and transaction revenue growth was 4.4%. Within subscription and transaction revenue, our core SaaS revenue grew over 8% in the quarter, partially offset by macro and tariff-related impacts in our more usage-based revenue streams, such as rebates, which is our share of rebates through group purchasing programs within EverPro. Adjusted gross profit in the quarter was $114 million, representing an adjusted gross profit margin of 77.3%, versus 78.1% in Q3 2024. Third quarter adjusted EBITDA was 46.5 million, which is a 10.3% growth year-over-year. Adjusted EBITDA margins of 31.5% compares to 30.1% in Q3 2024, representing margin expansion of 140 basis points. On a year-over-year basis, margins improved due to continued cost optimization initiatives, mixed shift to higher margin products, and overall scale economies. Now, turning to adjusted operating expenses, which are reconciled in the appendix to this presentation, overall adjusted operating expenses improved as a percentage of revenue, both for the quarter from 48.1% to 45.8% on a year-over-year basis, and on an LTM basis from 48.6% to 46.7%. While the timing of investments and expenses was a factor, the long-term trend of continued operating expense moderation is deliberate. and attributable to both growth of the business and specific actions taken as part of our transformation and optimization programs. We maintain our focus on improvement in customer satisfaction and acquisition, while also remaining highly focused on cost discipline and functional support areas. Next, I'll turn to some key liquidity measures, which include cash flow from continuing and discontinued operations. We continue to generate significant free cash flow as we invest to grow our business. Cash flow from operations for the quarter was $32.5 million, improving from the $27.5 million generated in Q3 2024. Leveraged free cash flow was $23.3 million in the quarter, and for the trailing 12-month period, we generated more than $111 million in levered free cash flow. Adjusted unlevered free cash flow was $32.3 million in the quarter and $140.6 million for the last 12 months. As we continue to invest to accelerate growth, A portion of this investment is in our solutions. This is evident in our free cash flow metrics, which are largely flat year-over-year despite product investments which increased our capitalized product development expenses. We ended the quarter with $107 million in cash and cash equivalents and $155 million of undrawn capacity on our revolver, which will step down to $125 million in July 2026. Cash declined on a sequential quarterly basis, primarily as a result of our strategic acquisition of ZyraTalk during the quarter. As of September 30th, we have $528 million of debt outstanding. Our total net leverage, as calculated for our credit facility, was approximately 2.1 times and continues to demonstrate our deleveraging of strong operational performance and free cash generation. We have $425 million of notional swaps at a weighted average rate of 3.91%, that effectively hedges the floating rate component of our interest costs through October 2027. In the third quarter, we repurchased approximately 2.6 million shares for $29.1 million at an average price of $11.10 per share. Based on the shares repurchased through September 30th, 2025, we have approximately $22.3 million remaining in our total repurchase authorization. In addition, Our board recently authorized an increase in our share purchase program to $300 million, an increase of $50 million through the end of 2026. I would now like to finish by discussing our outlook for the fourth quarter and the full year of 2025. As a reminder, our guidance for revenue and adjusted EBITDA for 2025 is based on our continued operations, which excludes marketing technology solutions. Our guidance also includes Zyra Talk, but the expected contribution in the fourth quarter is immaterial. For the fourth quarter of 2025, we expect total revenue of $148 to $152 million and adjusted EBITDA of $39.5 to $41.5 million. For the full year 2025, we are narrowing both our revenue and adjusted EBITDA guidance ranges with an increase to the top end of the adjusted EBITDA range. We expect total revenue of $584 to $592 million and adjusted EBITDA of $174.5 to $179.5 million. Operator, we are now ready to take the first question.

Certainly. And our first question comes from the line of Babin Shah from Deutsche Bank. Your question, please.

Great. Thanks for taking my questions. Eric, maybe just to start off with you, I just want to dig into the Zerotalk acquisition, which kind of seems compelling to us. Can you just maybe talk a little bit more about the business model? Is it subscription, consumption-based? And over time, what percentage of your customer base do you think this will be suitable for as you think about the key solutions that you might attach to?

I do appreciate the question.

At a high level, we're not breaking out the basis of subscription versus subscription. integrated to the rest of the system at this point. As we look at the actual acquisition, there's really two main things that we're really excited about. Number one, this particular product has been built fully focused on the home service sector. So all the data, all the minutes, all the calling that they have done over the last really three to four years has been fully focused basically to our customer base. So it's a turnkey product that we're allowed to integrate almost real time. And we'll talk about the integration in a second. Secondly, a lot of the development that they have done within the ecosystem for the agentic AI within their core product is going to be utilized across our core system. So as we see the kind of the future of how those products come together, you know, I think you'll start seeing in late 26 and 27 how that kind of integrates together versus a breakout of, you know, Zeratox revenue, you know, separately. All right, Brian.

I think with everything that Eric said, we plan to fully integrate. There is a book of business that comes with Zyra Talk. That wasn't our primary thesis, though, for the acquisition. The primary thesis was the integration that Eric just described in terms of the capabilities that it's going to bring to the SMB space, particularly in the home and field services. But I would say that over time, we plan to expand to the other workers that we have as well. And you should expect to see this kind of as bolt-ons or upsell, cross-sell motions as we continue to build out that strategy.

Kind of that tempo there. Ryan, just kind of a follow-up for you. Can you just maybe elaborate what played out with the rebate program? Can you just, I guess, think about the overall size of that program and kind of what's factored into guidance from that program as you think about 4Q?

Yeah, I would say that that was probably the one space that we had any particular headwinds in in the business in Q3. The core SaaS business, as we described, is very resilient and strong, particularly in the SMB market. Rebates, as a percentage of our overall revenue base, is quite small, actually, but from the quarter-over-quarter perspective, there was about $1.6 million of softness, and the rebates was really this group purchasing programs that we have as part of our service nation program overall. It's a good business for us, but it does actually have a little more susceptibility to the macroeconomic factors, and tariffs in particular were probably one of the areas where we saw some impact. If you saw the HVAC manufacturers that released earnings earlier, there was a number of sightings with regard to kind of softness in that space, not only for Q3, but some projection into Q4 with expected recovery in 2026. That is kind of where we saw some of the softness in that space as well. But overall, I would say that it's not a significant impact to the business overall. We did factor that into our overall guidance and don't expect a significant continuation. Great. Thanks for taking my question.

Thank you. And our next question comes from the line of Kirk Mattern from Evercore ISI. Your question, please.

Hi. This is still on for Kirk, and thanks for taking my question. I was wondering if maybe you could walk us through, I guess, some of the changes to the guidance for the remainder of the fiscal year. and kind of any trends you're seeing in the macro environment that have caused you to change your guidance.

I just gave certain information on that. Kurt, thanks for the question. I'm trying to make sure I understood and heard your question. From a guidance perspective, no macro economic impact other than what we described on, you know, the group purchasing programs, which really is a small portion of our overall revenue base. From an SMB perspective, overall, we're continuing to see strength in the marketplace, and our core SaaS continues to have strong growth opportunities. We've seen 8% growth, really, from a core SaaS perspective. And then I would say that we continue to have really strong efforts in the transformation and optimization side of what we're doing, which is why we felt very comfortable to increase our adjusted EBITDA guidance for the full year. But we did tighten the range both on revenue and on adjusted EBITDA and taking into account some of those macroeconomic impacts that we talked about earlier.

Great. Thanks for taking my question. Thank you.

Thank you. And our next question comes from the line of Matt Hedberg from RBC. Your question, please.

Thanks for my questions, guys. Eric, I wanted to go back to the ZyraTalk acquisition. Maybe it wasn't clear to me, but how is the pricing for that today, and do you see it evolving once it's fully integrated to the platform?

Yeah, so just on a core basis, the product that they're in market with today sells both on a subscription and usage basis. So subscription by utilizing the product and usage every time, you know, every minute that it's been utilized on an AI receptionist. The reason the larger answer was really focused on, you know, that was a, you know, part of the thesis, but really kind of a smaller part of the overall thesis for the acquisition. So as Ryan talked about that, we definitely brought over customer base and a book of business. And the real focus of us is the customer base that is utilizing that product today is actually just making our system smarter and smarter. So as we integrate Zerotoc into the core EverCommerce solutions, which we've already done, and Josh can talk about that in a second. Our ability to integrate that, the assistant to start off, and the other agentic pieces of that software is going to make all of our softwares, specifically the FSM area, just more effective on an ongoing basis. Why not do that, Josh?

Yeah, I think from a pricing standpoint, we definitely view this as a SaaS model. So for the AI receptionist, we'll be selling that as a SaaS model. And then, as Eric mentioned, we will be integrating various AI agents throughout our FSM systems, and that will just be reflected over time as increases in SaaS pricing.

Got it. Okay, that's helpful. And maybe just, you know, even just like more philosophically speaking, you know, one of the questions about software has been, you know, what is the future of seat based models in the future? And I'm just sort of curious, you know, you've got a blend today and obviously payments is a big part of that non seat based model. But do you see the future of ever commerce pricing changing to look even more like consumption or usage and pivoting away from seats? Or do you always expect to have some sort of a blend there?

I think we're going to continue with the existing pricing mechanisms that we have.

We'll continue to evaluate the market space in general. I think our space from an S&B perspective is quite unique. If we see the opportunity to do more in the variable type pricing, as we think about the 2026 budget and beyond, we will definitely consider that. But it's not a strategic shift or focus from a change perspective in terms of how we run and operate our business.

Got it. Thanks, guys.

Thank you, and as a reminder, ladies and gentlemen, if you do have a question at this time, please press star 1-1 on your telephone. Our next question comes from the line of Alex Sklar from Raymond James. Your question, please.

Hi, this is Jessica on for Alex. Thanks for taking my question. Jessica 1, so on your spending optimization efforts, how have things been progressing there? Margins are continuing to track nicely in the right direction, but on the reduction of third-party costs you've called out in the past, how much more leverage do you see over the medium term? Thank you.

Yeah, we continue to find good success in our transformation optimization program. I would say that we've been able to reduce operating costs pretty substantially, over $10 million in 2025. We continue to have a really solid tracking mechanism against those efforts. I think you're going to see us to continue. The transformation optimization program that we have in place is not a one and done. It is something that we are kind of continuing to embed in the operating model that we have overall. We're at over 30% adjusted EBITDA margins at this point in time. That's grown since the days of our IPO in the low 20% adjusted EBITDA margins, so over 1,000%. And we continue to see opportunity for us to expand on the overall margin expansion through the programs that we have, both for transformation and for optimization. The management teams are stood up at this point in time, both for EverPro and EverHealth. And we feel like that is putting us in a solid position to continue to exit 2025 and grow in 26. But not just from a revenue perspective, and we'll continue to look for marginal expansion as we move into the future. I would say that the only thing that I would moderate on that is that as we continue to look at investment opportunities, we'll continue to focus to make sure that the products that we're offering to our customers have the right features and functionality. So we're going to continue to grow and invest in those. You can see that from a cash flow perspective in terms of the investment that we've made in capitalized software year over year. I think we invested on an LTN basis about $25 million compared to about $18 million in the prior year, which just continues to demonstrate our continued focus on developing products for our customers.

Got it. Thank you.

Thank you. And this does conclude the question and answer session of today's program. I'd like to hand the program back to Eric Reamer, CEO, for any further remarks.

Thanks. Well, thank you again for joining the call today. We have incredible momentum in our core SaaS and payment solutions combined with meaningful margin expansion as we continue to optimize our cost base. On top of this, there's tremendous excitement surrounding our AI roadmap that we believe will differentiate our solutions in the marketplace. I'd like to thank our investors for their continued support and all of EverCommerce employees for their hard work. Operator, this concludes our call.

Thank you, and thank you, ladies and gentlemen, for your participation in today's conference. This does conclude the program. You may now disconnect. Good day.