ExlService Holdings, Inc.

Ladies and gentlemen, thank you for standing by, and welcome to the second quarter 2022 EXL Service Holdings, Inc. Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1-1 on your telephone. It is now my pleasure to introduce Vice President of Investor Relations, Stephen Barlow.

Thank you, Andrew. Good morning, everyone. Thanks for joining our second quarter conference call. I'm Steve Barlow, EXL's Vice President of Investor Relations. On the call today are Rohit Kapoor, our Vice Chairman and Chief Executive Officer, and Maurizio Nicolelli, our Chief Financial Officer. We hope you've had an opportunity to review our Q2 2022 earnings release we issued this morning. We've also updated our investor fact sheet in the Investor Relations section of EXL's website. As you know, some of the matters we'll discuss in this call are forward-looking. Please keep in mind that these forward-looking statements are subject to known and unknown risks and uncertainty that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, general economic conditions. Those facts are set forth in today's press release, discussed in the company's periodic reports and other documents filed with the Securities and Exchange Commission from time to time. EXL assumes no obligation to update the information presented on this conference call. During our call today, we may reference certain non-GAAP financial measures, which we believe provide useful information for investors. Reconciliation of these measures to GAAP can be found in our press release, as well as on the investor fact sheet. I'll now turn the call over to Rohit Kapoor, EXL's Chief Executive Officer. Rohit.

Thank you, Steve. Good morning, everyone. Welcome to our Q2 2022 earnings call. I hope all of you are doing well. I'm pleased to report another great quarter following our strong performance in Q1. Our second quarter revenue was $346.8 million, up 5.3% from Q1 and up 26.1% year over year. For the quarter, adjusted EPS was $1.50 per share up 31.6% year over year. Our growth was driven by our analytics business, which generated $161.3 million in revenue for the quarter, up 8.2% sequentially and 44.8% year over year. Analytics now accounts for 47% of our total revenue. Our digital operations and solutions business saw strong growth this quarter, with revenue of $185.5 million, up 2.9% quarter over quarter, and 13.3% year over year. This was led by double-digit revenue growth from our emerging business segment, which generated year over year growth of 32.4%. Our data-led approach is unique and is resonating well in the marketplace. Our clients need to respond much faster with the most relevant service offerings to their end customers in this new world of increased volatility and higher expectations from the consumer. Our data-led approach allows for precision-based targeted responses, better business decisions and improves operational processes in a systemic way. This has led to an accelerated growth of our overall business and we are very pleased with the business results so far. I want to spend a few minutes today talking about the current macroeconomic environment and how we see it impacting our business. A combination of high inflation, talent scarcity, and global supply constraints has created significant uncertainty and volatility in the economic environment. With continued geopolitical risks, rising interest rates, and a low growth environment, these threats are likely to be persistent and acerbate. However, In the current environment, it becomes more important than ever for businesses to invest in technology, automation, and data-led transformation to stay relevant for their customers. We expect that the demand for our services will likely remain strong while the composition of these services might undergo a change. Cost management is likely to become more important along with managing delinquencies and prevention of fraud, which tends to rise in slow growth environments. EXL is very well positioned to help our clients navigate this turbulence and be a value-added strategic partner. Our data analytics and digital solutions help our clients drive workflow efficiencies, create hyper-personalized customer engagement, and mitigate their risk. Our capabilities are mission critical for our clients and are a fundamental lever for them to address their most significant challenges. And finally, our geographic mix of business is well situated to deal with the global uncertainty and volatility. As we continue to create new data-led business solutions for our clients, we are proud to announce our recent joint venture with Oliver Wyman and Corridor Platforms. This new solution delivers a turnkey risk decisioning system in real time for regional banks and credit unions. It is based on enterprise risk analytics, governance, and automation solutions that EXL, Corridor, and Oliver Wyman are currently delivering for some of the world's largest banks. This new solution brings all of those capabilities together as a hosted solution on the cloud. We call it risk decisioning as a service, and it is being offered on a usage-based pricing model which aligns cost with demand on the platform. This variable cost structure is intended to make our proven institutional-grade risk and governance solutions accessible to smaller financial institutions. As more retail bank customers turn to digital lending alternatives, such as point-of-sale financing and digital loans, this solution will play a key role in helping smaller financial institutions keep pace with changing trends in customer demand. In a similar vein, in order to further enhance our capabilities around being a data-led business, we have been investing in upstream data management capabilities. We are working on a number of high profile global data transformation projects to help clients redesign their data management capabilities and drive their shift to the cloud. Our 2021 acquisition of Clairvoyant is helping drive our scale and success with these initiatives in one example with a uk general insurer exl leveraged its enterprise data management analytics machine learning and ai capabilities to enhance their growth trajectory through a data and analytics led transformation roadmap we help the client orchestrate a cloud optimized analytics-ready enterprise data platform that unlocks significant business benefits across the insurance value chain. We enabled data science as a service capability for delivery of advanced analytics use cases like image analytics-based underwriting, ML-based fraud detection, and quote, manipulation detection. With these types of data-led transformation projects, of course, comes a huge demand for highly skilled talent. To address the challenges of the current talent scarce market, we've redoubled our efforts over the past several quarters to position EXL as a destination for top talent. Our ability to provide work that matches the aspirations of highly capable people our culture of constant improvement, our relentless investment in learning, and our consistent growth are factors that help us attract the best people. We crossed a milestone of 40,000 total employees in June with close to 50% growth in analytics talent from the first half of 2021 to the first half of 2022. Also, More than 70% of our current hiring is for complex skills which are aligned with our data-led and digital solutions delivery for our clients. In fact, this quarter, in a market with high demand for talent, our employee engagement increased to the highest level we've ever recorded. Our world-class talent, resilient business model, and robust pipeline make me confident in EXL's ongoing growth prospects. We will continue to closely monitor our client base and the broader macroeconomic environment for signs of headwinds. However, we remain confident that the strong demand for our services combined with the critical role we play for our clients' businesses, will position us well. I will now invite Maurizio to highlight our Q2 financial performance and revised 2022 guidance.

Thank you, Rohit, and thanks, everyone, for joining us this morning. I will provide insights into our financial performance for the second quarter and the first six months of 2022, followed by our revised outlook for 2022. We had a strong second quarter with revenue of 346.8 million up 23.6% year over year and 6% sequentially on an organic constant currency basis. Adjusted EPS was $1.50. All revenue growth numbers mentioned hereafter are on an organic constant currency basis. Revenue from our digital operations and solutions businesses as defined by three reportable segments excluding analytics, was $185.5 million, up 15% year-over-year. Sequentially, from the first quarter, revenue was up 3.7%. Insurance generated revenue of $108.6 million, up 15.9% year-over-year, driven by expansion in existing client relationships in life and annuities property and casualty, and new client wins of 2021. The insurance vertical consisting of both our digital operations and solutions and analytics businesses grew 16.1% year over year. Emerging reported revenue of 53.9 million, up 36.1% year over year. This growth was driven by new client wins of 2021 and expansion in existing client relationships. The emerging vertical consisting of both our digital operations and solutions and analytics businesses grew 43.5% year over year. Healthcare reported revenue of 23.1 million, down 18.4% year over year, driven by lower volumes in the clinical services business, primarily due to a transitioning client. Their healthcare vertical consisting of digital operations and solutions and analytics businesses grew 10.8 year over year. Analytics had revenue of 161.3 million, up 36.1% year over year on an organic constant currency basis. Clairvoyant contributed 11 million of revenue. Including Clairvoyant, analytics grew 44.8% on a reported basis. Similar to the first quarter, this growth was driven by increased volumes in banking and financial services, payment integrity, and direct marketing. Sequentially from the first quarter of 2022, analytics grew 8.7% on an organic constant currency basis, signifying continued demand across our analytics services. Our SG&A expenses decreased by 180 basis points year-over-year to 18.6%, driven by pandemic-related expenses in the prior year and operating leverage. Our adjusted operating margin for the quarter was 18.7%, up 80 basis points year-over-year due to lower SG&A expenses, partially offset by investments in ramping new client wins of 2021 and 2022, and higher facility and travel expenses as we returned to the office. Sequentially, adjusted operating margin increased by 50 basis points driven by operating leverage. Our effective tax rate for the quarter was 23.3% down 100 basis points year over year. This decrease was driven mainly by lower taxes in certain foreign jurisdictions. We do not anticipate any change in our tax rate due to work-from-home requirements in the Philippines as we are in compliance with current government regulations. Our adjusted EPS for the quarter was $1.50 of 31.6% year-over-year on a reported basis. Turning to our six-month performance, our revenue for the period was $676 million, up 27% year-over-year on a constant currency basis, and up 23.1% on an organic constant currency basis. This growth is driven by analytics, emerging, and insurance. Adjusted operating margin for the period was 18.4%, down 60 basis points year-over-year, driven by investments needed for ramp-up of new client wins and investments in front-end sales, digital capabilities, and higher facility and travel expenses as we return to office. Adjusted EPS for the period was $2.92, up 25.9% year-over-year on a reported basis. Our balance sheet remains strong. Our cash, including short- and long-term investments, at June 30th was $288.5 million, and our revolver debt was $285 million for a net cash position of $3.5 million. In the first six months of the year, we generated cash flow from operations of $53 million compared to $53.9 million in the same period last year. During the first six months, we spent $25 million on capital expenditures, repaid $10 million of debt, and repurchased $57 million of our shares at an average cost of $133 per share. In our conversations with clients, we currently do not anticipate significant changes in their spending outlook, giving us confidence as we look ahead. At the same time, we are conscious that the macro environment with high inflation remains with us, but we believe our business model is resilient. Based on the strong performance in the first half of the year and our current outlook for our services across all our verticals, we are increasing our guidance for 2022. Second quarter revenue does include approximately 2% of one-time revenue that may not occur in subsequent quarters. Our revised 2022 guidance is as follows. Revenue is expected to be in the range of 1.35 to 1.37 billion. This represents a year-over-year growth of 20 to 22% on a reported basis and 17 to 19% on an organic constant currency basis. This is an increase of $35 million at the midpoint, including a foreign exchange headwind of $7 million from previous guidance of $1.315 billion to $1.335 billion. Our acquisition of Clairvoyant is going well, and we are reiterating our guidance of 40 to 45 million in 2022. We expect a foreign exchange gain between 3 and 4 million, net interest expense of approximately 2 million, and our effective tax rate to be in the range of 23 to 25%. Based on the above, we expect our adjusted diluted EPS to be in the range of $5.60 to $5.80, up 16% to 20% from the $4.83 we reported in 2021. In terms of capital allocation, we have a good pipeline of acquisition targets, which we are evaluating based on the capabilities they could contribute. In addition, we will continue to spend on internally developed solutions to enhance the value of our offerings. We expect capital expenditures to be in the range of 40 to 45 million. We anticipate our buyback program will continue at the pace similar to 2021. Looking at the third quarter, we expect revenue in the third quarter to be comparable to the second quarter revenue and adjusted diluted EPS to be lower due to the higher return to office expenses as we gradually return to the office. higher travel expenses, and continued investments in digital capabilities. In conclusion, we had a successful second quarter. Our solutions and services in our data-led go-to-market framework are resonating well with our customers who are in need of digital transformation with state-of-the-art technology such as cloud, AI, ML, and analytics. In addition, we have a strong focus on cost containment measures to ensure healthy margins and drive EPS growth for the remainder of the year. Now, Rohit and I would be happy to take your questions. Thank you.

As a reminder, to ask a question, you will need to press star 1-1 on your telephone. We ask that you please limit yourself to one question and one follow-up. Please stand by while we compile the Q&A roster. And our first question comes from the line of Brian Bergen with Cowen.

Hi, good morning. Thank you. I wanted to start by digging in a bit on the macro and client sentiment comments. So can you just confirm here, have you seen any discernment change in client behavior or decision-making pace through the last, I guess, even into July? And can you segment that by what you made in digital ops versus anything different to call out there? And also just If things do slow down, how are you thinking about that analytics growth risk just as it relates to some of the shorter cycle work you have?

Sure, Brian. So, you know, we continue to see a very strong engagement with our clients and prospects, you know, across the board. And frankly, you know, there is a pipeline is strong and, you know, we are quite encouraged by the dialogue that's taking place. However, like I noted in my prepared remarks, there is a shift in the composition of the pipeline as well as the conversations that we are having with our customers. So one area where we are seeing our clients being more cautious is around marketing analytics. And that's something which we would expect them to readjust as they go forward into the second half of the year. But at the same time, we are also seeing increased strength in terms of cost management, as well as managing delinquencies and getting prepared for a higher level of delinquencies and fraud. So we think on an overall basis, the strength continues to be strong and is balanced out, while the composition of that demand seems to be shifting a little bit. The sales cycle for us continues to be about the same as we had previously, and the progression of the pipeline continues to be at the same pace as what we've experienced previously. So overall, from a macroeconomic environment with our customer base, we think things continue to be heading along the same as what they were previously.

Okay, that's good to hear. And then just to follow up on margins, you have a quarter here with strong op margin surprise. How are you thinking about kind of fiscal 22 op margin target for the year, second half, and then just longer-term potential just based on your pricing initiatives, wage levels, and internal efficiency opportunities?

Sure, Brian. So when we think about our operating margin or adjusted operating margin, look, we came in at 18.7%. for the quarter, which was a little bit higher than what we had expected. Looking at the rest of the year, we do have the return to office continuing for us in Q3 and Q4. So we will have higher costs in the second half of the year. So our guidance for margins is similar to what we had in the first half. It's in the low 18% range when you calculate our margins. And that's been pretty consistent. And that includes the additional expenses that we have for return to office and also some incremental investments that we're going to be making in the second half of the year. You know, looking forward, you know, as we go into 2023, you know, we should have comparable margins, but also, you know, try and grow them marginally as we go forward. And so we've done very good over the last couple of years to really increase our margins. Now, as we start to add more value-add services going forward and drive pricing, we should be looking at incremental upticks on the marginally as we go into 2023 and further. Okay. Thank you very much.

Thank you. And our next question comes from the line of Puneet Jain with J.P. Morgan.

Hey, thanks for taking my question. Following up on Brian's question on potential slowdown, macro slowdown, and its impact on analytics, how should we think about the mix of analytics business as it relates to marketing analytics versus risk management services that you provide? And can you also talk about the new DV and potential financial implications? from that over the near term?

Sure, Puneet. So look, I think our view is that the macroeconomic slowdown that is taking place is certainly creating a fair amount of volatility and uncertainty in the marketplace. But in this environment, the use of a data-led approach becomes even more important and even more critical for our clients. So what we are seeing is our clients are investing more in automation, more in advanced analytics, more in terms of moving their data to the cloud, more in terms of becoming much more agile and nimble. And as that secular shift continues to take place, the strength in the demand for our services is actually very strong. So frankly, our data-led approach which is both true for digital operations and solutions as well as for data analytics, that is resonating very, very nicely and we are positioned extremely well in this kind of a macroeconomic environment. We think data analytics, actually you need to use more of analytics to deal with the volatile and uncertain environment. And therefore, clients will invest more in that capability and we are very, very strong partners for our clients in that particular area. The joint venture that we created and the new risk decisioning as a service that we have launched, this is a unique capability and a product launch that we have done, which we think will be very attractive to mid-sized banks and smaller banks and financial institutions and credit unions. We have got a good traction in terms of conversations that have started in this direction, but we're going to see how this plays out and how this evolves. It certainly gives us access to have a conversation with the key decision makers at these financial institutions, and it also broadens out our customer base, which previously was much more tied in with larger banks and financial institutions. It allows us to broaden out that portfolio into the mid-market, and we think that that broadening out of our portfolio is a long-term good thing for us structurally. So we are very, very excited by this joint venture that we have launched.

Thank you. And then on the attrition rate, it seemed like it increased a little bit assuming most of it's from Philippines. Can you talk about like supply issues and the supply trends you expect rest of the year in the US and in India and then your other major locations?

Sure. So the attrition has certainly ticked up and for us it is 38%. However, it seems to be that attrition has picked up for the entire industry. And our entire focus is to make sure that we can hire the right talent, attract the best people, engage with them in an appropriate way, make sure that we are investing significantly in their learning and development, build up great career pathways for them, and really have our employees do the best work that they can so that it matches with their expectation set. Most of the attrition is taking place at the lower levels. And I guess, you know, from our perspective, we are trying to make sure that we can adhere to all the service level requirements of our customers and execute and deliver despite this, you know, higher attrition rate that's taking place. I think we've demonstrated an ability to do that, and we are confident that we can manage this as we go along. But the one, you know, the silver lining on the high attrition rate is it's also indicating a high demand environment as such for these types of skills. What we are finding is the areas that are of critical importance to us and to our clients, particularly around analytics and digital, that our attrition rates in those areas haven't gone up as such, and we are being able to manage attrition there very, very well. So frankly, we feel we are in a better position as compared to some of our other peers, and we think that that's something which we will continue to be able to manage, but it clearly is our number one priority, and to be able to manage to hire retain, and make sure that we can continue to have the minds and hearts of our workforce, and that's critical. And by the way, what the team has done in the last two quarters is phenomenal. With the growth rate that we've had, with the kind of engagement that we have had, and the kind of execution that we've had, it's really, really tremendous. So we are very, very happy with how the team has responded out here.

Yeah, I appreciate the color. Thank you.

Thank you. And our next question comes from the line of Maggie Nolan with William Blair.

Hi, thank you. Nice quarter. You gave some data points around, you know, how your employee base of analytics-focused employees is growing nicely. So what does that look like in terms of a percentage of overall employees and how has that been trending? And as that grows, should we expect it to have an impact on your revenue per employee over time?

Thanks, Maggie. So, yes, you know, the hedge count in our analytics business has grown very nicely, and it's grown by 50% year over year. We have a very strong recruitment program from the premier colleges and institutions in the U.S. and in India, and we continue to, you know, to build our brand in these institutions. The total headcount for the analytics business has certainly increased as a percentage of our total headcount. So that's something which continues to drive up. And yes, the revenue per headcount will continue to move up as our employee base in analytics continues to move up.

Thank you. And then at the gross margin level, has there been much of an impact from the transition of the healthcare clients? And is that something that you can continue to offset at the operating margin level in the back half of the year here? Or how should we be thinking about the dynamics at each, you know, gross and operating margin level?

All right, Maggie, sure. So let's talk a little bit about the gross margin. So the gross margin this quarter came in at 36.2%. So it was affected to a certain extent by healthcare, by our transitioning client during the period. You saw the healthcare gross margin come down also. What you'll see going forward is we are projecting a higher gross margin in healthcare going forward in Q3 and Q4, trying to get back to recent levels, back to Q1 and Q4. So it had an effect during the period on our gross margin. You know, we had nice operating leverage on our SG&A line, which really was an offset and really helped us drive to 18.7% in AOPM. But going forward, you know, the 36.2%, of gross margin was affected by healthcare, but also was affected by our increments that we paid on April 1st. And so that contributed to the lower gross margin during the period, but forecasting a higher gross margin as we go into the second half of the year.

That's helpful. Thank you.

Thank you. And our next question comes from the line of Ashwin Shervakar with Citi. Thank you. And our next question comes from the line of Ashwin Shervakar with Citi.

Hey, guys. I guess my first question is with regards to the stronger growth profile in 22, how does that impact the medium-term outlook? There's only one other year remaining in there. Do you think of it in terms of tougher comps, elevated exit growth rate, or are you kind of contemplating you know, a different growth profile into next year because of economic downturn or slowdown.

Sure, Ashwin. So, you know, in terms of the comps, Ashwin, for us, 2021 was the year when we saw the return back, you know, of the demand from the pandemic. And actually, it became a high growth year for us. and therefore our growth rate in 22 is based off that higher growth number in 21. So frankly, we think that the comps are pretty much consistent and they're going to continue on in this direction. Big lift that we are getting is actually from both our businesses on data analytics, as well as from our digital operations and solutions business. Both these businesses have accelerated in terms of growth rate. And we think the fundamental reason why this has accelerated is because our data-led approach, which applies both to data analytics and to our digital operations and solutions businesses, is resonating really, really strongly with our clients. Our clients want to make improvements on the basis of data, and whether it is making better business decisions or whether it is running better operations. Both of these require data to be understood, and that data-led approach is, I think, what is causing this for us to kind of go up. We do think the macroeconomic environment is going to be volatile and uncertain, but like we said, we think the use of data in this environment becomes even more critical. So we think that's something which is likely to continue. Going forward into the rest of 22, we provided that in terms of our guidance. Going into the medium term, into 23 and going forward, we'll provide color on that when we provide our guidance for 23 at the end of the year. But right now for us, the pipeline, the demand environment continues to feel strong.

Got it. Got it. Thank you for that. And then on digital ops solutions, the gross margin, I know it tends to be down sequentially, I think, one Q to two Q, but on a year-over-year basis was down about almost 400 basis points. Anything to call out what's driving that? Might have missed it, hopped in a little bit late. I'm sorry. Is there an impact, say, from attrition, any productivity commitment, and performance? How should we kind of model that the rest of the year and into next?

Yeah, Ashwin, in terms of the gross margin in digital operations, it's really being affected by two things. One is the lower gross margin in healthcare that I talked about a little bit earlier. And then also the secondary is we've done a lot of investing in new client ramp-ups. Given our growth rate within digital operations and solutions right now, we needed to invest a bit more in new client ramp-ups, which is a positive thing, which really helps us drive revenue into the second half of the year. So as you look at gross margin in the second half of the year, you should look at it in terms of probably the Q4, Q1 percentages, which would be more reflective in the second half of the year.

Understood. Thank you.

Thank you. And our next question comes from the line of Vincent Colicchio with Barrington Research.

Yes, Rohit, I'm curious. Do you have any new economy clients that may be facing funding challenges, which could be an issue going forward?

Yes, Vincent. So for us, just so you know, in terms of our overall portfolio, we've got very little exposure in terms of new economy clients, whether these be fintechs or insurtechs or others. We certainly do business with a number of them, but as a percentage of our total revenue and our total profit, it's still a very small number. To your specific question about do we have exposure to any of these new age companies that might be having concerns on their credit quality, we don't have any such customer in our portfolio currently, which is in a challenged position. So frankly, we are in a fortunate position where the portfolio for us is pretty clean and actually does not really have much exposure on an overall aggregate basis to this, you know, part of the economy which seems to be kind of drifting down. And then we certainly don't have any which has a credit, you know, risk associated with it.

On your decisioning application you introduced for the banking sector, What is your vision there? Will we see more of these types of applications in the near future? Is there a pipeline you're working on?

Yes, absolutely. So this is a very conscious, deliberate, and proactive approach that we are taking, which is how can we offer a solution as a service to our customers? And that's something which we are trying to do and make a pivot across our portfolio to We do believe that clients are looking for solutions where they need to pay on a usage basis and on a consumption model. We do think clients want to have this available to them wherever on the cloud. And they are looking to leverage on the deep knowledge and capability of their partners in this area. So frankly, this is something which we will continue to do. whether it be about risk decisioning, whether it be about data management, whether it be in terms of marketing analytics, whether it be in terms of fraud and risk management, whether it be in terms of managing delinquencies. We're going to keep trying to push and invest in areas where we can offer a usage-based or a consumption-based service offering to our clients. And we think that's going to be very attractive to our clients and very attractive to us.

Thanks for answering my questions and nice quarter. Thank you.

Thank you. I'm shown no further questions. So with that, we would like to thank you for participating in today's conference call. This does conclude the program and you may now disconnect.

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