1-800-FLOWERS.COM, Inc.

Good day, and welcome to the 1-800-Flowers.com Inc. fiscal year 2025 second quarter conference call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on a touch-tone phone. To withdraw your question, please press star then two. Please note this event is being recorded. I would now like to turn the conference over to Andy Millivoy, Senior Vice President of Investor Relations. Please go ahead.

Good morning and welcome to our fiscal 2025 second quarter earnings call. Joining us today are Jim McCann, Chairman and CEO, Tom Hartnett, President, and James Langrock, CFO. Before we begin, I'd like to remind you that some of the statements we make on today's call are covered by the Safe Harbor disclaimer contained in our press release and public documents. During this call, we will make forward-looking statements with predictions, projections, and other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties, including those contained in our press release and public filings with the Securities and Exchange Commission. The company disclaims any obligation to update any of the forward-looking statements that may be made or discussed during this call. Additionally, we will discuss certain supplemental financial measures that were not prepared in accordance with GAAP. Reconciliations of these non-GAAP financial measures to the most directly comparable GAAP measures can be found in the tables of our earnings release. And now I'll turn the call over to Jim.

Thanks, Andy, and good morning, everyone. This morning I'll begin with a brief overview of our second quarter performance, and then I'll turn it over to James and Tom, who will provide a context for the results and look ahead. Our second quarter revenue declined 5.7 percent, showing year-over-year improvement, but not at all at the pace that we had been anticipating. There were several factors that contributed to our performance. First, we experienced softer than anticipated consumer demand, and we saw businesses reduce their corporate gifting orders this holiday season. Second, we encountered challenges with the implementation of a new Harry and David order management system, or what we call OMS, that escalated during the peak of the holiday season, impacting revenue and earnings for Harry and David and for other brands. This morning, James and Tom will share more details behind some of these factors, and how we are responding to them. Additionally, we'll discuss our view of the ever-changing post-COVID world of consumer behavior and how we engage with our customers. And now I'll turn the call over to James.