Inter & Co. Inc.

Good afternoon, and thank you for standing by. Welcome to Inter & Co.' 's first quarter of 2025 Earnings Conference Call. Today's speakers are João Vitor Menin, Inter's Global CEO, Alexandre Reto, Brazil CEO, Santiago Stel, Senior Vice President and CFO. Please be advised that today's conference is being recorded, and a replay will be available at the company's IR website. At this time, all participants are in listen-only mode. After the prepared remarks, there will be a question-and-answer session. For this session, we ask you to write down your question via the Q&A icon on your screen. Your name will then be announced, and you will be able to ask your question live. At that point, a request to activate your microphone will appear on your screen. If you do not want to open your microphone live, please write down no microphone at the end of your question. In this case, our operator will read your question out loud. Please note that there is an interpretation button on your screen where you can choose the language you want to hear, English or Portuguese. Throughout this conference call, we will be presenting non-IFRS financial information. These are important financial measures for the company, but are not financial measures as defined by IFRS. Reconciliations on the company's non-IFRS financial information to the IFRS financial information are available in the Interim Co's Earnings Release and Earnings Presentation Appendix. Today's discussion might include forward-looking statements which are not guarantees of future performance, Please refer to the forward-looking statement's disclosure in the company's earnings release and earnings presentation. Now, I would like to yield the floor to Mr. João Vitor Menend. Sir, the floor is yours.

Thank you, operator. Good morning, everyone. Today, I am glad to share our strong financial and operational performance for this quarter, and even more thrilled about the future we are building at Inter. We are uniquely positioned to thrive in a rapidly changing banking industry. The market is moving towards a model that fits us perfectly. I believe we are living a secular shift with huge opportunities that we are already capturing. Let me explain why I am so confident on that thesis. Back in 2016, Brazil had a highly concentrated banking industry. Debt service was expensive and services were costly for clients, with hidden fees and high charges for basic transactions. Since then, we saw a significant shift towards digitalization of banking services. Over $20 billion were raised in the capital markets. The Central Bank of Brazil launched the Agenda BC Plus to promote financial inclusion and competition. Many niche players emerged, with us being one of the protagonists in this revolution. However, we took a different approach than most players. We choose to focus on sustainable products with a high level of diversification, both on fees and credit. Although bancarization has made significant progress, mostly on transactional costs, it still relies on expensive unsecured credit, primarily through credit cards and personal loans. Since 2016, we have seen a threefold increase in this type of lending. placing Brazil within the countries with the highest credit costs. As I mentioned, we have taken a different route, which I have been vocal about for many years. We operate a mostly collateralized credit portfolio that promotes sustainability for both our clients and Inter. Beyond credit, we offer a wide range of services that contribute to a highly diversified revenue stream. Our complete digital platform fosters client engagement, encouraging them to use Inter for their daily transactions, which results in a strong retail funding franchise. This is what I call Inter by Design. We see the market moving in a direction that aligns with our strategy. Some examples are mortgage, home equity, FGTS loans, along with the new private payroll loan, and the upcoming SMB digital receivables. We have a remarkable success in these recently launched products, with market shares growing towards our 80.2% PIX share. In the following slides, you'll notice a secular shift opportunity stamp, highlighting the potential in the markets that we are a red well position. Shanji, please take over to elaborate on our business model. Thank you, João.

It's exciting to see what we're building and the market opportunities on this secular shift. Hello, everyone, and thank you for joining us today. The first quarter was once again exciting for all of our businesses and reinforced Inter as a unique growth story. As usual, I'll highlight the performance of our seven verticals, which represents Inter's large and complete set of products and solutions. For the fifth consecutive quarter, we added 1 million new active clients, bringing us to a 57% activation rate. This is the result of our constant efforts to improve our onboarding process, including early activation strategies and also enhancements in hyper-personalization. Last quarter, we personalized the homepage according to each client's interactions with Babi, our customer service bot, and that increased the conversion of those clients by 12%. On our business clients, we grew by 23% year over year, reaching 2.4 million clients. These clients show high engagement and increased our PAC levels. When we look at our banking performance, we observe seasonality effects typical of the first quarter, with lower liquidity and transactional volumes in the market. Therefore, TPV decreased when compared to the last quarter, but has increased by 33% in the yearly comparison, reaching R$342 billion. Transactions made through PIX totaled R$315 billion in the first quarter, achieving an 8.2% market share. TPV levels across cohorts are steadily increasing, with newer clients transacting more and faster than older clients. Now moving to credit, I'm pleased to report strong growth in our Consumer Finance 2.0 portfolio. which includes PIX financing, buy now, pay later, and overdraft. In a yearly comparison, our portfolio grew by more than five times, reaching R$920 million. This quarter, we expanded our product offering by including the new private payroll. In only 10 days, we added R$150 million in new credit to our portfolio through a 100% digital underwriting process. This product offers a significant opportunity for us, as it is a perfect fit for our business model. Digital, low distribution costs, scalable and collateralized, with little to no overlap with other credit products we already offer to our clients. Private payroll is also another secular shift opportunity, and we're seizing it. Also worth mentioning, our reshaping process on the credit card portfolio is underway, with the participation of installments in the total portfolio moving from 7% to 9%. Moving forward to the investments vertical, AUC increased 54% on a yearly basis, reaching $146 billion. Our engaged base also maintained growth, reaching over 7.2 million active clients. One highlight of this quarter is that we achieved nearly 4% market share of Treasury Direct Balance, growing 80 bps in one year. Also, great evolution in our third-party fixed income distribution and on inter-assets, assets under management, when we look at the yearly comparison. Moving to insurance, we had another record-breaking quarter. We have been experiencing significant growth and penetration, which we can achieve with the right targeting, quality products, and hyper-personalization. We reached nearly 8 million active contracts, growing 51% in just one quarter, and sold an impressive 3.5 million items. FGTS and Sortezinha, two low-ticket but recurrent products, continue to be the highlights. Shifting to our marketplace, we saw good numbers to start the year. GMV grew by almost 30% comparing to the first quarter of last year, reaching $1.3 billion. This quarter, 8% of the ONUS GMV was generated through our buy now, pay later operations. This unique combination enables us to leverage our fee revenues while also generating interest income from higher margin unsecured credit operations. Our global front is growing at an accelerated pace, with clients increasing 41% in the year, totaling 4.1 million. Global AUC grew around 20% in the quarter, with a highlight in the deposit balance, which increased almost 30% in only one quarter. Recently, we announced the launch of our investment accounts for Argentinians through a partnership with BIND, an Argentinian bank. Through this product, our clients will have access to a product very similar to our global account used by Brazilians. Finally, we surpassed 12 million clients in loyalty, our last business vertical. With several ways for them to earn and redeem their points with Inter Super App, those clients become the most active within our platform. They tend to generate many times more ARPAC than regular clients and use 2.3 times more products. This quarter, we added one more airline to the burn portfolio and will keep evolving the offering. Last but not least, talking about market share on page 23, we can see a great evolution for many products. We are effectively providing our clients with access to our extensive range of solutions and increasing our share of wallets. This evolution is happening both on credit and fee businesses, and we gained more than 40 BIPs of market share in 7 of the 10 presented products. As we continue to expand our product offerings and enhance client engagement, I am confident that we will further solidify our position in the market. Now, I'll pass the mic to Santi, who will cover the financial part.

Thank you, Shande. Hello, everyone. Starting with loans, we had another great quarter. Our total loans grew 33% over the last year, three times more than the Brazilian market. Notably, our FGTS and home equity products have been once again the key highlights, growing 43% and 45% year-over-year, respectively. Both products have very attractive returns and have been instrumental in improving our credit portfolio profitability. Payroll and personal loans also had great performance with a 7% growth this quarter, jumping from 5.2 to 5.7 billion, the highest growth in many years. As shown in this slide, we outpaced the market growth in most of our portfolios. FGTS and home equity grew about twice as fast as the market, continuing to gain both market share and prominence in our loan mix. Credit cards also grew nearly twice the market, all while maintaining a risk appetite and improving asset quality metrics. On mortgages, we continue to gain share with accretive returns and have been recently favored by competitors being less active as earmarked mortgage loans availability decreases. We are also seeing an increase in underwriting of payroll loans and had strong start in the private payroll market, reaching nearly 200 million portfolio in just 10 days of originations. So overall, healthy growth trends across profitable and sustainable products. Moving to our asset quality page, our metrics showed further improvement even though first quarters are typically more challenging given lower liquidity among individuals. The 90-day past due loans ratio demonstrated a strong performance, improving 10 basis points, going back to 2022 levels. The credit card's NPL, when analyzed across cohorts, continued to show strong performance, validating the improvements made in our underwriting models. And finally, NPL formation remained stable at 1.2%, a decrease of approximately 30 basis points over the last 12 months. Main improvements came from credit card portfolio combined with strong performance in the collections front. On this page, we can see the evolution of our cost of risk metric. To keep improving our financial reporting KPIs, we included all the securities that generate provision expense in this ratio. This quarter, we reached a 4.6 cost of risk level, improving 20 basis points relative to our prior quarter and experiencing the best performance since 2022. Furthermore, our coverage ratio has increased from 136% to 143% due to significant organic improvements in our NPL levels, as seen on the prior page. We had another strong quarter of funding growth, increasing 35% on a year-over-year basis and surpassing 59 billion reais. This growth was primarily driven by time deposits, which is mainly explained by Selic increases and the success of MyPickBank, our product through which clients can easily invest in fixed income. At the same time, the decrease in transactional deposits was impacted by seasonal effects as it happened in prior first quarters. It is also important to mention that our active clients had an average of 1,930,000 reais in deposits, the second highest in our history. Lastly, our loans to deposit ratio decreased from 75% to 72%, marking the high growth in our funding franchise. The healthy growth and funding mix demonstrated on the prior page enabled us to have an industry-leading indicator among Brazilian banks and fintechs. Our cost of funding stood at 63.8% of CDI this quarter, decreasing 1.9 percentage points year-over-year. Jumping into our revenue page, we achieved a $3.2 billion in total gross revenue and $1.8 billion in net terms, a year-over-year growth of 38% and 31% respectively. The growth in fee... was affected by seasonal factors, particularly due to the decrease in TPV and GMV, as well as changes in the resolution from 966, which requires us to defer great revenue fees through the life of the loans. On the NII front, the strong performance was primarily driven by improvements in our mix towards higher ROI products, ongoing repricing, and increased returns in our investment portfolio. As we are experiencing higher engagement, as presented by Shande, we observe acceleration in revenue in both new and older cohorts. We surpassed 116 HEIs, gross ARPAC in mature cohorts, demonstrating the sustainability long-term relationship we are building with our clients. In the first quarter, net ARPAC was impacted by free revenue performance, as explained earlier. We expect ARPAC to resume growth in the second quarter as credit penetration continues to increase and the deferral impact begins to dissipate. On the other hand, our efforts to optimize operations and streamline expenses contributed to our CTS to decrease 6% in the quarter, achieving 13.1 reais per client. Now, let's dive into our NIMS. It's important to highlight that we have updated the NIM methodology to better capture our financial performance by including cash and equivalents from compulsory notes in the central bank and excluding interbank on lending. Both our NIM 1.0 and NIM 2.0, which excludes the non-interest receivables, are consistently showing growth over the past four quarters, achieving record levels once again this quarter. As mentioned already, NAI growth and, by consequence, NIM expansion are the result of our disciplined capital allocation strategy, which has compounding results quarter after quarter. When we consider the risk-adjusted NIM, which deducts cost of risk, the performance is even stronger, growing 20 bps quarter over quarter. Regarding expenses, we are able to decrease our overall expense base by by 10 million reais, demonstrating our commitment to cost control and operating leverage. We deliver this improvement while continuing to invest in technology, focusing on process optimization, automation, and providing a seamless experience to our clients. Keep increasing the gap between net revenue growth and expense growth is one of our key goals. For another quarter, we were successful in increasing revenue in a faster pace while maintaining our costs under control. As a result, our efficiency ratio once again decreased, reaching 14.8%, 130 bps improvement relative to the prior quarter. Finally, I'd like to highlight another quarter of success in our journey towards our profitability goals. We reached 12.9% ROE, excluding minority interest, and a record net income of 287 million reais. Our consistency of progress quarter by quarter is remarkable, in our opinion, as you can see on this slide. As Joao and Shande mentioned, we are increasing our profitability by offering a sustainable menu of products, making these results of very high quality. Now I'll pass it back to Joao for his closing remarks. Thank you.

Thank you, Shanj. Thank you, Santi. As we approach the halfway mark for our 6-30-30 plan, I couldn't be prouder of the progress achieved so far. We ended the first quarter with 38 million clients, a 48.8% efficiency ratio, and a 12.9% ROE. As I always say, every new quarter is our best quarter ever. And it's not just about these numbers. It's about building the future. As I said, we're leading the market shift with our Inter by Design approach. Thanks to our sustainable win-win model that benefits all stakeholders. A special thanks to our team for making this journey so amazing. Operator, you can now open for the Q&A session.

We will now begin the question and answer session. Please note that, in the interest of time, we will allow each participant to ask one question with one follow-up for each question. Once again, for this Q&A session, we ask you to write down your question via the Q&A icon at the bottom of your screen. Your name will then be announced and you will be able to ask your question live. At this point, a request to activate your microphone will appear on your screen. If you prefer not to open your microphone live, please write down no microphone at the end of your question and our operator will read your question out loud. Our first question comes from Mr. Pedro Leduc from Itaú BBA. Mr. Leduc, we're now opening the audio so you can ask your question live. Please go ahead, sir.

Hi, good morning, everybody. Thank you so much for the call and the question. Congrats on the quarter. Two quick ones, please. If you have any first comments to make on the private payroll product, what have been the learnings so far, if there's some sort of volumes that you can share, if there's any impact on this quarter whatsoever. And then second, on your NIM trajectory, we had a nice another advance of this quarter. But if you can help us also understand the moving pieces here, if there's more pricing, if some of the treasury yields, what played against or in favor, essentially trying to gauge if we can expect a continued expansion in NIMS in the next few quarters as well. Thank you.

Hi, Pedro. João here. Thanks for the question. I'm going to cover the first part and then Santi will mention about the second part of the question. So, first of all, regarding the private payroll, as I mentioned on the call, We're very excited with the product. It's music for our ears because at the end of the day, what we call intro by design, it's all about that. A good product, a huge pent-up demand where we can ban it from our funding franchise, our 100% distribution channel. So it's very good news for us that we have this product up and running. But as always, at Inter, we like to proceed fast, but with caution. So we could be growing faster than we are, but we're also... trying to understand all the nuance of the product but long story short very good opportunity for inter for us to capture a big market share on this product uh on the years to come okay and something will comment now on the capital thank you and and no and no impacts in this first quarter right from the new product yet no no no impacts yet

Thank you for the question. So on NIMS, this is the result of our capital allocation strategy that we have been working with for many years by now. And we think that the consistency of the results in the curve of NIMS, both before and after cost of risk, speak for themselves. And there are a few elements playing that would cover our costs that continue to be true today, which is one is the credit mix continues to improve. The credit mix, even within the secured component, we have these products like HGTS and home equity. We have 30 or 40 percent marginal ROE. Then on the mix, also, we have the financing, the buy now, pay later, and now the private payroll that you alluded to, also improving the efficiency. The yields as a consequence of mixed change. And then the second element is within each of the specific portfolios, the interest rates are also going up, particularly on the long portfolios. As you know, the payroll and the mortgages, a lot of which were issued when the league was low. And now we are originating them at marginal ROEs. of around 20%, and therefore the performance increases. And the last point is on the yields of the investment portfolio. We've been also working on improving those yields, which are now about 100% of CDI. That combined with the capital optimization at the holding level, which, as you know, we've been moving part of the excess capital from the Elko to the Holko, and therefore having some benefits that are reflected, that are not reflected in the NIM, that are reflected in the effective tax rate, but we can cross it up on the NIM. All that together is yielding these strong results. The good thing is that we have a lot more to continue improving on this front. The majority is still to come, particularly from the consequence of mixed improvements. The inter-buy design is playing out pretty well. Private payroll is an example of that. We started operating that product from the very beginning of the first day, and we're excited that that will be another lever on the name expansion that we didn't have obviously planned when we presented the 603030, nor when we did the budget for 2025, and hopefully we'll continue growing and improving our names as a consequence of that new product too.

Amazing. Thank you so much.

Our next question comes from Mr. Gustavo Schroden from Citi. Mr. Schroden, we're now opening the audio so you can ask your question live. Please go ahead, sir.

Hi, good morning, everybody. Thanks for taking my question and congrats on the results. I have two questions as well. The first one is regarding the loan growth, excluding the prepayment of receivables, loans grew like 20, 21%. So my question is, Should we expect some acceleration in the coming quarters? And how do you see the challenging environment regarding inflation and high interest rates? Should we expect the bank accelerating this low on growth? And also a few words about consumer loans, which reached 920 million. What is the level should we expect that would reach in 2025? And my second question is regarding the margin per active customer. As you showed in our slide 31, we saw an increase in gross RPAC and a decrease in cost to serve, but there was a negative impact on net RPAC. So could you explain what is this negative impact in the net RPAC? It was related to 4966 rule or, I mean, what can explain this decrease? in that ARPAC and as a result in margin per customer. Thank you. Hi, Gustavo.

Thanks for your question. This is Chang speaking. So, I'll start with the credit growth. So, for this year, we're expecting growth in the range of 25% to 30%, even excluding the anticipation of credit card receivables. Credit lines like the private payroll that João explored in the previous question is going to likely boost it because it's something totally new and we see no room for cannibalization of the existing portfolio. So that's going to be on top of our normal growth. Micro improvements that we've been doing in all the credit modeling are going to help this growth also. And we'll keep executing smart strategies so that we can grow as we have been growing the last two years, right, without lowering the bar on credit quality. So this is very important for us, and we're excited with the year to come. no impacts on inflation and interest rates, which has a lot to do with the inter-buy design, right? Two-thirds of the portfolio collateralized, one-third not collateralized, and very diligent on all the modeling and policies on the non-collateralized part. This is part of the story. When we move to the consumer finance 2.0, PIX financing and things like that, We continue to be excited about it. The product is growing, so we had more than 30% growth quarter on quarter in the total portfolio. We're optimizing volume as we go in a mix of volume and pricing to make sure that we bring the NII that we need to bring at the same time that we address clients. We see this potential for this portfolio to reach people. Somewhere around $1.5 billion. Maybe we'll have to navigate through the year to see how it goes. But that's a number that we can name, about $1.5 billion coming from this $9.20 billion. And one next step that's going to be interesting is we're going to launch a variation of a credit card, which we're going to call InterCard. where we're going to be able to address clients with a credit limit to be used in platform and on PIX credit. And with this product, we're going to be able to address a client that has a credit rating that's marginally lower than the ones that have a full credit card. And we're also hoping to see good results from this strategy, from this product. And to finish, on our Consumer Finance 2.0 portfolio, we haven't seen any delinquency variations from what we have been discussing in the prior calls, meaning that we have healthy delinquency on all of these products. Thank you.

I'll take the other part, which had to do with the margin-per-active clients, which is another way to ask the RPAC. So the RPAC, this quarter, the net RPAC, net cost of funding, decreased, and therefore the margin-per-active client also did. This is a consequence of a few factors. On the one hand, fees were affected this quarter for seasonal and non-seasonal factors and therefore impacted revenue, revenue for active clients too. We added 1 million new active clients this quarter, which is what we did in most of the last quarter. So we maintain the capacity to attract and retain the clients and that they look to the RPAC. The good thing is that when we see it on a cohort basis, we see very strong performance, both before and after cost of funding on the cohorts, and that gives us confidence that the trend is moving in the right direction. And lastly, there are two fronts of very strong improvement that we've had recently that are not measured in the ARPAC, but they should in a way, which is the cost of risk or the delinquency levels and the efficiency that comes from the tax side that affects also ARPAC. So putting all that together, we're confident that the monetization of the clients, which is what the ARPAC should answer, is moving in the right direction. And as long as we continue acting this way with our clients, extracting value from them from a financial perspective, we're happy with the trends.

Okay, thanks for the answer. Just to follow up on this last one, Sanchi, so this, let's say, small decrease in net RPAC was related to fees, is it correct to think this way?

Yes, because on the NII side, the performance was strong. Fees, and if you want, I can tackle that one, which is the underlying question. So fees decreased this quarter by approximately 100 million reais from the fourth quarter level. The fourth quarter is always a very strong quarter. And we had around 40 million lower fees coming from interchange of cards and inter-shop, which is normal because the fourth quarter is a lot stronger. Then we had one of factors, which is partly from capital gains on Interpag. And then the last is the 4966 rule, which forced us to defer around 20 million reais of fees associated with mortgages and real estate loans throughout the life of the loan. So it's 40 from seasonal factors of interchange and interchop, 40 from Intrepad, and then 4966, it will be for around 20 million reais, which will come along the life of the contracts, but initially we have that impact. So those three things together show that decrease of around 100 million reais versus the fourth quarter, which when you then divide it by clients, it impacts the ARPAC.

Oh, super clear, guys. Thank you very much.

You're welcome. Our next question comes from Mr. Mario Perry from Bank of America. Mr. Perry, we're now opening the audio so you can ask your question live. Please go ahead, sir. My apologies, we are now receiving a question from Mr. Tito Labarta. Mr. Labarta, we're now opening the audio so you can ask your question live. Mr. Tito Labarta from Goldman Sachs. Thank you, sir.

Yes. Thank you. Hi, everyone. Good morning. Thanks for the call. I'm taking my question. My question is on the efficiency ratio. You kind of addressed it a little bit, Santi, discussing fees. But we did see some seasonality on fees, but also saw some good performance in expenses in terms of benefiting maybe from seasonality. Although on a year-over-year basis, expenses are still growing a bit faster than revenues. So help us think about the outlook for expenses and how efficiency should continue to improve throughout the year to eventually reach that 30% long-term target. Thank you.

Taito, so in expenses or efficiency in general, we are – We had two factors that played out in the second half of last year, and that's the reason why we went from roughly 48 to slightly above 50, which had to do, one, the consolidation of Interpac in the third quarter, and also efficiency in the investment portfolio, as we mentioned in prior calls. So those two things together impacted at around 300 basis points the efficiency from the second quarter to the third quarter of last year, and we then ran two quarters above 50. this quarter we were able to see more operational leverage as a consequence mainly on the expense front, where we were able to control expenses and take the overall number down nominally by 10 million reais. Going forward, we think that the efficiency ratio improvements will come mainly as a consequence of top-line growth being more than the growth in expenses. We have said, and Sean mentioned at the beginning of this call, The loan book, we are seeing it growing 25% to 30%. On top of that, we hope to have margin expansion, therefore, ready to grow north of that loan growth level. And expenses will grow at a fraction of that. It's difficult for us to anticipate exactly what level, but that delta in the growth ratios of both levels are the ones we're seeing to get to the 30% by 2025. end of 2017, it's one and a half to two percentage points improvement per quarter. If you do that linearly, obviously life is not linear, but if you do an approximation of that, it's in line with what we see. And again, as I mentioned, it will be a consequence of more performance on the top line than on the expense front. And this quarter is a signal in that direction, 130 bps improvement of operational leverage.

Great. Thanks, Antti. That's helpful. Maybe just a quick follow up on that. What are your main sort of expense drivers from here? I mean, you had Interpac last year. I mean, so personnel and marketing was down quite a bit on the quarter. it seems like you should have a lot of operating leverage. And so just like where do you still need to invest? What's still driving expenses higher? Because I would think it should be a little bit more steady regardless of what happens with revenues, just to put it into context.

So for expense-based, approximately one-third is salaries and personnel. On that one, we have a lot of room for operational leverage. Within the remaining two-thirds, A big component of that are technology-driven expenses, like big suppliers from abroad, cloud computing, et cetera. Theirs were working to have more operational leverage, but initially they're not so meaningful as they grow with the volume of the business, and therefore they are variable expenses. They were working very heavily on improving the quality of the contracts that we have with these suppliers to effectively deliver have operational errors as we move forward. And then there are other expenses like branding and fixed expenses that are within the other two-thirds that we can have as well operational errors. So that's part of the work we're doing with the team. The final level that I would mention is AI. We already see AI playing both on the cost front and the revenue side. an important role, but it's yet at the very beginning. On the cost side, for example, the customer service department and the fraud are very clear examples where we are within an advanced level of development. And then on the revenue side, the hyper-personalization that we mentioned exactly a year ago when we did a tech day in New York. When you open the app, the app is highly personalized depending on the person and even depending on where the person is. If it's in the airport, it gets a travel insurance offering or an FX offering. So we're having AI playing a role on the revenue side as well. Long answer, but basically we're actively driving the outcome to make the variables, the expense lines more fixed and less variable. And as we do that and we evolve, the operational leverage should be more meaningful.

Okay. That's super helpful, Santi. So one-third on the salary and personnel, there should be a lot of operating leverage. It's the other two-thirds where you're working to see where you can improve.

Exactly.

Perfect. Thank you, Santi. Great.

Our next question comes from Mr. Tiago Batista from UBS. Mr. Batista, we're now opening the audio so you can ask your question live. Please go ahead, sir.

Hello? Can you hear me? Yes, we can hear you, sir. Go ahead. Okay, sir. Okay, congratulations for the results and thanks for the opportunity. I have two questions. The first one on the global account. You guys are interactive with more than 4 million clients. It's amazing and strong, especially if you compare with your 22 million of active clients as a whole. Can you... share with us the profile of those clients and your strategy on how to, looking forward, how do you believe global account will evolve? The second one on asset quality, The numbers of this quarter were more than positive on asset quality. We saw a small decline in NPL ratio, cost of risk also declining. This level of NPL of around 4% and cost of risk of 4.5, is this the normalized level or we We can see further improvement, especially as credit card seems to have improved a lot, at least looking to the Stage 3. We saw almost 100 BIPs, QBQ decline in the Stage 3 of credit card. So, this is a normal level, or we can see further improvement going forward?

Tiago, João Vitor speaking. I'm going to cover the first one regarding the global account. So, to be honest, I think that we haven't being able to explain exactly our view for the global account. And let me try to do that again. I'm very excited with that product. The reason why, with the global account in place for Brazilians today and later on for other geographies, we can play a very good arbitrage. And what do I mean by that? We can bring the top clients from Brazil, Argentina now, for instance, are going to launch in the coming month. and price accordingly for U.S. dollar-based products, such as remittance, debit card, credit card, shopping, loans, loyalty, everything that we have in our super app. So this vision of getting the best clients, the premium clients from that region, from that geographies, and pricing them very well, therefore producing good returns for us on products that they cannot afford, access through their domestic counters is the main vision for the global account. And it's playing really, really well in Brazil, as you mentioned. So I'm very excited with that, with this opportunity to connect millions, I'd say tens or maybe hundreds of millions of clients later on in the future with this product profile. So I agree, they are very good clients. I would say that they are actually the best clients that I have at Inter, better R-PAC, very good cost to serve them. So very excited with the success of the global account so far, but still, I think that a lot to come on that front. I'm really, really excited with this vision that Inter had two years ago. And now, Santi, we'll cover about the MPLs and coverage ratio. Thank you, Tiago.

So, Che, on the asset quality front, we are very pleased with the performance that we had in the past few quarters. Also, we're pleased with the first quarter, which is a quarter which is typically tough, no, because individuals have less liquidity in their assets. in our pocket, and despite that, we were able to improve the MPL. But ultimately, the level at which we will be running going forward will depend on the mix. And we're seeing now many products starting to scale up more. Private payroll is one of them, which the delinquency level is something that is still, we need a bit more continuity in the product to see why it stabilizes. And then we have the unsecured products that are growing, that are yet to fall in the portfolio, but gaining some participation like Buy Now, Pay Later and PixFinancing. So when we combine that with a portfolio that will run for longer, the real estate and the FGS home equity and empresas, then the mix will be the ultimate driver of that level of delinquency. But what we are trying to maximize, as I was mentioning before, is the evolution of the risk-adjusted name. Ultimately, what we care the most about maximizing is that variable. So, for example, on private payroll, at the rates that were originating, and even if there is some rate compression with the liquidation levels that are higher or much higher than the public level payroll ones, we would have an accretiveness or an improvement in the risk-adjusted name. And so it's a mixed, at the end of the day, it's a question of the mixed evolution through time that will define what asset quality we have in the employer side.

No, thanks. Thanks, John.

Our next question comes from Mr. Yuri Fernandez from J.P. Morgan. Mr. Fernandes, we're now opening the audio, so you can ask your question live. Please go ahead, sir.

Hi, Sante, João, Alexandre. Good afternoon, good morning. I have also a question regarding asset quality, but now regarding Stage 2. When we go to our Stage 3 formation, it was great, but Stage 2 went up a lot, driven by credit cards, basically. And it was a migration from Stage 1 into Stage 2. So if you can comment a little bit on this, is this regarding peaks, is this peaks, is this the worsening asset quality ahead? Like just trying to understand why there was an increase in stage two and not only an increase, but also the coverage of stage two for credit cards went down when we do like loan loss reserves divided by your balance, right? This used to be high and went down this quarter. So I'd like to understand what happened here with stage two on credit cards. Thank you.

Yuri, good morning. So on stage two, it's just a consequence of the 4966 requirement. So there is a reassignment from stage one to stage two of loans that have a higher probability of default. And therefore, we reassign them from stage one to stage two. Nothing different in terms of performance or delinquency of the credit card clients. If you look at the cohorts that we disclosed in the presentation, we see the new ones coming in at strong levels in line with the more recent quarters as well. But it's a requirement that the model does, with the higher priority of default cohorts, be moved to the stage two.

Thank you, Cynthia. And just on this, on the resolution 4966, correct me if I'm wrong here, but I understood from the past that even you have two accountants, right? You have your accountant in Brazil. and you're accounting under IFRS 9, we are trying to keep both so you don't need to have different filings, right? So we're implementing some of the Brazilian IFRS into your international IFRS so you can have more comparable. Is this the reason why we see fees and stage 2 now being impacted? Just trying to understand because some investors, they ask us why you are being impacted by the Brazilian accounting changes. And sometimes I'm not that sure about the reason why your account is cheap.

Yes, so we've been reporting in IFRS since 2022. What the 4966 does is that it converts the local accounting towards IFRS, but it has certain minimums that are more rigid or different than the IFRS, and we need to comply with those minimums. as Banco Inter says, a Brazilian bank that needs to comply with it. So the impacts that we saw are primarily what we mentioned, the fees, the deferability of them. So in the stage two formation that we just spoke about, and then on the write-offs, which was a big debate that we spoke and we did so with many, we kept the 360-day period for the write-offs, but there was also a debate if that would change it for more or not. For comparison purposes, we decided to keep it as it was, since it was within the 4966 and both IFRS 9 norms.

No, no, thank you. So we may say that maybe you are a little bit more conservative and congrats about keeping the right to office and change. That's good for us here when we analyze it.

Yes, we believe it's more conservative, and the comparison versus Piper Pierce makes it easier for the modelability of Intel. It's cleaner for investors and analysts. Thank you.

Thank you. Our next question comes from Mr. Marco Mizrahi from Bradesco BDI. Mr. Marco Mizrahi, we're now opening the audio, so you can ask your question live. Please go ahead, sir.

Hi, my name is Marcelo Mizrahi from Redesco BBI. To BBI's, we're talking about our questions. So most of the questions was already answered. So my question is regarding the interest earning assets or the interest earning portfolio of the credit card. We saw very good numbers, so better, higher interest earning assets. Of course, thanks to the stats and narrative, but looking forward, my question is, If these inter-selling assets compared to the total portfolio, in your view, guys, will be the same? Or do you believe that their current level is a little bit lower than the level that it was in this quarter? And it's important to look for that during the strategy. So looking for the strategy that the bank is on the credit card, focus on the client. So if you guys believe that this level is recurrent. Thank you.

Hi, Marcelo. This is Shange speaking. Thank you for your question. So the dynamic that we saw on the credit card portfolio is exactly what we wanted. So we want to increase the percentage of installments in comparison to the revolving credit. And that increases interest earning. And it's a win-win because in one sense, we help clients get out of the problems that they may have in credit. And in the other hand, we increase our interest income, which is important for the business as well. Another point that's important is we lower the rates that customers pay in comparison to revolving. So revolving, we're talking like rates that can top above 15%. a month and then we reduce this clients to rates that could be starting at five six percent so really helping clients uh improve their in-depthness if that's what's happening the goal is to keep increasing this part of the portfolio that has installments and we have a hope a long pipeline of products that we're launching in order to help clients so just to give you an example last month We launched a product called Installments on the Total Debt. As you know, in Brazil, we have the installments without interest that people can pay when they go to the retail and make their purchases. So we're helping people with this product by organizing the number of installments they're going to have and the size of the installments. So we've been having good adoption there. So, and again, it's all about the strategy. We set the strategy to move our interest earning from around 20, which is where we were, to around 25, 26. And we're going to fulfill these steps as we move along, bringing more interest income and ideally less delinquency, helping customers on a sustainable product. Thanks, Marcelo.

Thank you.

Our next question comes from Ms. Neha Agarwala from HSBC. Ms. Agarwala, we're now opening the audio so you can ask your question live. Please go ahead, ma'am.

Hi, thank you for taking my question. Just a few quick follow-ups. You mentioned you're launching a different credit card to increase the offering of PIX installments and BNPL. Did I hear that correctly? Did I understand that correctly? And why a different credit card? Why not with the current credit card, you would expand the offering there? And then I'll ask a follow-up that I have.

Hi, Neha. João Vitor speaking. You know already that I love to say that we are really building this consumer finance 2.0 for our clients and for Inter, in a sense. And this card, which you call InterCard, is 100% digital. Let's say credit card scheme. a network, I would say, in a sense, is to help us to foster more engagement with clients through our binomial player at Intushop, through the PIX credit and other products that we're bringing to our ecosystem. With that in place, we can disintermediate interchange fees that the networks charge, the MDR. So there's a lot of technology behind that. And, again, the only reason why we can do that is because we have the clients buying products and buying credit, I would say, in our platform through a direct-to-consumer approach. And we're going to call it Intercard. And we believe that with that new pace, we'll be able to bring more activity, more engagement from millions of clients that use our platform today for fixed finance, monopoly, shopping, and so on. So that's the idea behind that. We're very excited with this product.

Okay, so this is essentially like a pre-approved line of credit in the form of a digital credit card, right?

Exactly. That's the main... the main idea behind the launch of this product.

Okay, so part of the risk will also be offset by the lower expenses of operating the credit card in which you would have to incur the other fees. that happens and i also saw that um eight percent of the gmv on the platform was uh in bnpl this quarter that's a it's a great number and i think there's a lot of potential there could could you talk a bit more about that like are you offering bnpl how are you choosing the customers within the intershop platform whom you're offering bnpl uh what kind of rates you're charging um what kind of um customer performance, asset quality performance you're seeing for those clients? And is that inducing more customers to come and shop on the Intershop platform or not? Thank you so much.

Yeah, the good thing about having our clients buy within our platform is that you can control everything. We can control very actively the open to buy that they have, the rates that they're going to charge, the products that we want to offer them to buy, depending on the take rate that we have. So at the end of the day, the binomial layer, we see as a very, I'd say, win-win situation for our clients and for ourselves. I have always been vocal about this consumer finance 2.0, where we take out the intermediaries, then we share the economics of scale with the clients, and then we keep going on and we make this flywheel so clients are returning more to the platform. Regarding which clients we offer that, it depends on a lot of things. We can offer clients that cannot have a credit card limit approved yet or clients that they have a specific credit card limit approved but they want to buy a larger item on our shopping and this item might have a dual stake rate for us. So that's the kind of data, that's the kind of of inputs that you bring to the model, to our proprietary underwriting model, and you can do that in real time. That's the benefit of combining data and combining the platform through Intershop.

Thank you so much. Very clear.

Our next question comes from Mr. Antonio Rouet from Bank of America. Mr. Rouet, we're now opening the audio, so you can ask your question live. Please go ahead, sir.

Hi, everyone. Thank you for your time. So I would like to dive a bit deeper on NIMS again. So if you could explore a little bit more, thank you. your expectations for increase in terms of mix? Because we have now different trends in terms of payroll, credit cards, finance, and also the use of excess liquidity. So in short, how do you expect mix going forward? And also what do you expect in terms of repricing and the use of excess liquidity? Thank you.

Until here, I'm taking that one. So on NIM, there are three driver factors that I mentioned. So one is mixed. The other one is increasing the yields within the products. And the last one is increasing the yield of the investment portfolio. So in mixed, we continue to see higher than average growth in the FGTS and home equity. And now, including within the unsecured, we're seeing also private payroll growth. Within the unsecured, the ones that are gaining share are PIX financing and buy now, pay later. The trend should be raffling less. What we've seen, maybe the toughest one to model is private payroll. But as Chanda mentioned, we're seeing strong start there with that product. Within rates... The ones that are still with opportunity to continue seeing increasing yields are on the mortgages and public payroll that are running at rates that are lower. And then on top of that, on credit cards, there's a dynamic of what we call the reprofiling of cards that Chande alluded to in the prior question, which we're trying to improve the monetization to the installments. And then the investment portfolio, We did a strong improvement in the average yields that we have, surpassing the 100%. We're also optimizing the holding structure, and the majority of that benefit is in the effective tax rate, so it doesn't necessarily affect on the NIM, but it's part of the capital allocation strategy. And all of those together, what we've been seeing is that the risk-adjusted NIM, which, as I mentioned before, is the one we're trying to maximize, has been growing at an average of around 20 basis points per quarter. We think that that should continue to be the case in the coming quarters with this strategy continue to play out as we have been executing it.

Okay, thank you.

Our next question comes from Mr. Daniel Vaz from Safra. We're now opening the audio, so you can ask your question live, sir. Please go ahead.

Hi, hi. Happy to join for the first time after the initiation of courage. I think most of the questions have been answered, but I'm trying to focus on if that is a credit penetration. You improved meaningfully in the first quarter, so could you elaborate on what's driving that increase i know it's a penetrating board credit but is it more uh about activating your existing client base uh some specific products or are new clients already joining with credit lines offered like up front or any account changes that we should be aware of thank you

Thank you for your question. So this has a lot to do with the overall strategy and also this, what Ron mentioned earlier in the call about the secular shift that we're observing and the inter-buy design. So with products such as private payroll coming in, the expansion of FGTS loans, and everything that we're doing, credit cards, we've been able to bring a lot more people to the base and increase credit penetration. uh from a trend perspective we have to work quarter after quarter and see where we get uh but the the effort that we do internally is to keep boosting credit penetration which has a lot to do with what we've been building building right as most people know when we onboard clients just a small percentage of them get an automatic credit card limit for instance But clients build behavior, and following this behavior, we give them a credit card limit, and we start engaging them with these credit products so that they can learn and we can grow. So I'd say this growth is by design, and we can expect to see more and more credit penetration within the client base as we move forward. Thank you. Thank you, Daniel. Thank you, and congrats.

This concludes our question and answer session. I would like to yield the floor back over to Mr. João Vitor Menin for his closing remarks.

So, everyone, thanks again for listening to our earnings call. And just to summarize, everything that we discussed here today, it's all about our inter-buy design, how we envisioned 10 years ago to build this what I call unique platform in a win-win situation with the clients reducing the debt service, being digital first, having this consumer finance 2.0 in place in order to optimize everything, having this collateralized portfolio with many products also still to come, such as the digital receivables on the SME, So the best funding class, really 100% digital retail oriented. So we're really happy that Inter is in a position. We prepare ourselves to be here today, share not only the results for the quarter, but already thinking about what's ahead of us. And we're very optimistic about the future. And therefore, I'd like to thank all the shareholders that have been supporting us since we launched our digital free checking account in Brazil. And also, of course, last but not least, our more than 4,000 employees at Inker that works every day harder and harder to take us to the next step. Thank you very much to all of them and see you soon on our next earnings call. Thank you very much. Have a good day. Bye-bye.

This conference call is now concluded. Inter's IR department is at your disposal to answer any additional questions. Thank you for attending today's presentation. Have a nice day.