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Operator
Good afternoon. My name is Krista, and I will be your conference operator today. At this time, I would like to welcome everyone to the J.B. Hunt Transport Services Incorporated third quarter 2023 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number 1 on your telephone keypad. And if you would like to withdraw your question, again, press star 1. Thank you. Brad Delco, Senior Vice President for J.B. Hunt, you may begin your conference.
Krista
Good afternoon. Before I introduce the speakers, I would like to provide some disclosures regarding forward-looking statements. This call may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Words such as expects, anticipates, intends, estimates, or similar expressions are intended to identify these forward-looking statements. These statements are based on J.B. Hunt's current plans and expectations and involve risks and uncertainties that could cause future activities and results to be materially different from those set forth in the forward-looking statements. For more information regarding risk factors, please refer to J.B. Hunt's annual report on Form 10-K and other reports and filings with the Securities and Exchange Commission. Now, I'd like to introduce the speakers on today's call. This afternoon, I'm joined by our CEO, John Roberts, our President, Shelly Simpson, our CFO, John Kulo, Nick Hobbs, COO and President of Contract Services, Darren Field, President of Intermodal, and Brad Hicks, EVP of People and President of Highway Services. I'd now like to turn the call over to our CEO, Mr. John Roberts, for some opening comments. John?
J.B. Hunt 's
Thank you, Brad, and good afternoon. I would like to take a minute to highlight and reinforce some of the key tenets around how we manage the company. While the challenges in the freight cycle are well-known and documented, and as a result, there is no need to rehash here, I will again remind you about our long-term approach to the business. Our focus is on deploying capital in areas of the transportation industry where we see long-term opportunity to compound returns. We participate in an industry with a large addressable market that is cyclical. Remaining disciplined around our investments with a long-term focus on our people, technology that enables, and capacity to deliver for and on behalf of our customers will support and drive long-term growth for the company and our shareholders. In March of 2022, we announced a joint initiative with BNSF to substantially improve intermodal capacity and service for our customers. We recently announced and closed the acquisition of the brokerage assets of BNSF Logistics. These are key examples of how our companies are working together to best align efficient and value-added solutions for our customers. While the brokerage market is challenged, we see lots of opportunities to drive efficiency in the supply chain with our people, powered and enabled by our technology, our J.B. Hunt 360 platforms. We continue to work closely with BNSF and all of our rail service providers to strengthen and create a more reliable intermodal product, and I am pleased to see the progress in our intermodal segment relative to the market and our results. Dedicated and final mile continue to show resiliency in this environment, proving again that our premium service products can be differentiated from the competition. Our J.B. Hunt 360 box product in our truckload segment continues to experience growth, providing an asset-like solution while also leveraging our investments in technology to efficiently serve customers. In closing, we have a tremendous team here at J.B. Hunt with a lot of experience. We will remain disciplined on cost and investments to best prepare the company to serve the growing needs of our customers. We will remain focused on earning appropriate returns on capital and driving efficiency in the supply chain to drive greater value for our customers. I remain confident in the future growth of the company. Now, I'll turn the call over to our president, Shelley Simpson.
Brad
Thank you, John, and good afternoon. My comments will cover our areas of strategic focus and how we are setting ourselves up for long-term success. Of course, these comments will align with our priorities for 2023, which, as a reminder, are to first, remain committed to discipline long-term investments in our people, technology, and capacity. Second, deliver exceptional value to our customers. And third, drive long-term compounding returns for our shareholders. As you've heard us say since the fourth quarter call earlier this year, we have been in a challenging freight environment, or a freight recession, largely driven by excess inventory in the supply chain. Our customers have been working through excess inventory, and as we stated last quarter, we felt like that destocking trend started to moderate in June. As we sit here today, we see further evidence of this trend, and most notably in our intermodal business, which is at the forefront of the North American supply chain. To be clear on the overall environment, we are not at a point yet to say we're out of the freight recession, but we do feel like we're coming out of it or said differently. Directionally, we are seeing signs of things moving in a positive direction. Going forward, our focus remains on how we deliver value for and grow with our customers over the long term by finding ways to improve efficiency and drive waste out of the supply chain. As you've heard us say before, we have a long-term approach to how we manage our business and how we invest across our company foundations, which are our people, technology, and capacity. Our people have always come first, and we remain committed to our investments in our people, in proper training, in their safety, and in fair and equitable compensation and benefits. Throughout our company, we have the experience and talent to execute in all types of environments. As an example, the officers of our company have a collective 350 years of experience, not just in the industry, but at our company. The experience and talents of our people combined with our capacity to deliver and connected and enhanced by our technology investments are what combine to deliver exceptional value for our customers. I believe we're seeing evidence of the strength of our brand and service by staying committed to our long-term investments in our people, technology, and capacity. As we progress in the recovery, I'm confident in our ability to meet the growing needs of our customers as a result. In closing, while the environment is still challenging, it is important to keep in mind that pricing is a lagging indicator, while volume is typically a leading indicator. We are encouraged by the performance of our intermodal business that is gaining share in the market and the resiliency of our dedicated business that continues to deliver efficient solutions for customers. Our final mile business is holding up well despite seeing varying degrees of demand from the end markets which they serve, highlighting the quality of our premium service product. And in our ICS and JVT business, we continue to see both segments feel the brunt of the freight cycle, most notably in price and volume. They continue to believe in our ability to scale this business to drive efficient solutions with our brokerage and drop trailer services. We will continue to manage the business for long-term growth and I remain confident in our ability to deliver long-term, sustainable returns for our shareholders. With that, I'd like to turn the call over to our CFO, John Kulow. John? Thank you, Shelly.
John
Good afternoon, everyone. I'll be brief with my comments, but I want to hit on a few items, including a high-level review of the quarter and an update on our capital plan. So starting with third quarter results, overall freight activity remained under pressure during the quarter as compared to last year. On a consolidated gap basis, revenue for the quarter declined 18% year over year. Operating income declined 33%, and diluted earnings per share decreased 30%. These declines were primarily driven by lower freight volumes and yields, combined with inflationary cost pressures, primarily in the areas of salaries and wages, capital costs, and insurance and claims expense. We did have a discrete tax item in the quarter, which lowered our effective tax rate to 18.2%. The overall impact to our earnings in the quarter was 16 cents per share spread across the tax and interest expense line items. We continue to make investments in our business for the long term across our company foundations, our people, technology, and capacity. From an invested capital standpoint, these investments are in real estate, equipment, both trailing and power, And as previously mentioned, we did close on the purchase of the brokerage assets from BNSF Logistics in the quarter. Our balance sheet remains strong with ample liquidity available to support our investments. We are conservatively leveraged at still below our target of one times debt to trailing 12 months EBITDA. Our billion dollar revolver remains undrawn and available as needed. I previously guided to 1.5 to 1.8 billion of net capital spend for the year. Excluding the acquisition, we anticipate falling around 1.6 billion for the year. Similar to last quarter, some of this is timing related, but also we are being prudent where it makes sense with our spend. In terms of our capital priorities, no change on this front. First and foremost, we will continue to invest to grow our business. We will maintain an investment-grade credit rating, and support our dividend. And finally, we'll use excess cash to repurchase stock. In the third quarter, we repurchased approximately 267,000 shares and will remain active as opportunities present themselves. This concludes my remarks, and I'll now turn it over to Nick.
Matt
Thanks, John, and good afternoon. I'll provide an update on our dedicated and final mile segments, and we'll give an update on areas of focus across our operations. I'll start with dedicated. I remain pleased with the performance of our dedicated business in the quarter and the resiliency of our model. Demand for professional outsourced private fleet solutions has held up well in the environment, and we continue to see many opportunities in our pipeline. In the quarter, we sold approximately 265 trucks in new deals, which brings us to over 830 year-to-date. We are feeling more confident in hitting our gross sales target of 1,000 to 1,200 trucks for the year. based on the timing of some deals that push from the third quarter into the fourth quarter. We are seeing some stabilization in terms of our fleet sizes across our accounts, although we have seen some slightly higher customer churn than we previously expected. In the instances where we have lost an account, we believe the business was lost at inadequate rates of return, particularly considering the value proposition we bring to our clients. Going forward, we remain extremely confident in our ability to deliver value in the market that will allow us to compound our growth over many, many years and further penetrate our large addressable market. Now on the final mile. I am pleased with our performance in the quarter and how we have positioned ourselves as a premium service provider in the industry. I believe we have been able to prove our value propositions as we are nearing the end of some of our work to improve the revenue quality of our portfolio of businesses. This is evidenced by the year-over-year improvement in profitability in the segment despite lower revenue. In terms of the end markets we serve, we are seeing a slight uptick in demand across some of our end markets in the segment, although furniture deliveries remain in a tough spot. We continue to focus on providing a superior service experience delivering big and bulky items into the homes of our customers' customers. This continues to resonate well in the market, And as a result, we see new brands engaging in discussions and being added to our sales pipeline. Similar to last quarter, I'll close with some comments on safety in our equipment. We continue to invest in employee training and new equipment and technologies that will improve and enhance our safety performance as an organization. This very much aligns with our company foundations taking care of our people, but also the motoring public. We continue to roll out inward-facing cameras in our fleet and remain on track to be 60% complete of our fleet by the end of the year. We are encouraged by the data we have seen so far since this initiative has gotten underway, and also encouraged by the impact this should have on our cost to serve our customers. As the industry is well aware, the cost of claims continue to just move higher and higher, and we are feverishly working to mitigate the risk. Finally, a quick update on equipment. I previously stated that we would be complete with cleaning out older equipment by the end of the third quarter. We've had a couple hundred units spill into the fourth quarter, but I would say we are in a very good position with our equipment across all businesses. I would say we are finally caught up with some of the backlogs that were created as a result of the pandemic and our rapid growth over the last few years. This concludes my remarks, so I would like to now turn the call over to Darren.
John
Thank you, Nick, and thanks everyone for joining us this afternoon. I'll review the performance of the Intermodal business during the quarter, give an update on the market and service performance, and highlight the continued opportunity we have to deliver value for our customers and long-term growth for all of our stakeholders. I'll start by reviewing Intermodal's performance in the quarter. As I said last quarter, and you heard Shelly say earlier, We believe the inventory destocking trend started to moderate in June, and we saw evidence of that trend continue throughout the quarter as our volumes inflected positive for the first time in three quarters. By month, our volumes were down 1% in July, up 1% in August, and up 4% in September. In September, we had our largest intermodal volume week in our history and were able to meet the strong demand with exceptional service. I'm encouraged by the fact that we are seeing the volume lift across both our transcontinental and eastern network, highlighting overall increased customer demand for our intermodal service. We believe this is driven by the overall market, but also we believe we are taking market share with our strong service that is outperforming the competition. During the quarter, we did see margin pressure both year over year and sequentially, largely related to the full implementation of the recently repriced bids, which is a reminder trended toward the lower end of our pricing expectations as bid season progressed. We continue to carry resources and capacity and the related costs to ensure that the quality of our service holds up as customer demand for a differentiated service product grows. With regard to rail service providers, We have been pleased with the service from each of our providers, their commitment to the intermodal offering, and growing the overall market. In fact, I'd say that our rail providers are dialed in, both in the east and the west. We believe that the railroads realize that the true test of their service will come once freight volumes increase with overall demand on their networks. But we and they are confident in their ability to maintain high service levels throughout the recovery. We are very encouraged by the current work we are doing with BNSF in the West and feel even more confident about our differentiated service. We now have J.B. Hunt employees in their headquarters in Fort Worth working side by side together to create and customize solutions for our customers and solving to eliminate service challenges as they arise. We continue to work collaboratively to solve for and on behalf of our customers. a clear differentiation in the market. We believe intermodal presents a strong value proposition to customers with significantly improved rail service at a discount to truck pricing, all while cutting carbon emissions on a load by 60% compared to the truck alternative. As such, we see an enormous amount of freight that we believe should be converted from truck to intermodal. We continue to work closely with our rail providers and are encouraged to see the strong service which contributes to a better overall experience for customers. In closing, we strongly believe in the strength of our intermodal franchise and the opportunities to drive significant growth over many, many years. Our customers trust us, believe in our product, and want more of it. We have the people, the technology to enable, and the capacity to handle significantly more volume than what we are handling today and are excited to work with customers to meet their growing demand for efficient transportation solutions. That wraps up my prepared remarks, and I'll turn it over to Brad Hicks.
Nick
Thank you, Darren, and good afternoon, everyone. I'll review the performance of our integrated capacity solutions and truckload segments. I will also provide an update on JB Hunt 360. Before I begin, I would like to publicly welcome the new employees we recently onboarded as well as the agents from our acquisition of the brokerage operations of BNSF Logistics. We are excited about the opportunities this creates to leverage our investments in technology and the breadth of services we provide to better serve our customers. Starting with ICS, overall, the brokerage environment remains challenged and competitive. Segment gross revenue was down 48% year over year, driven by a 38% decline in volume and a 17% decline in revenue per load. Overall truckload demand, particularly in the spot market, remains muted versus the prior year period. During the quarter, we did elect to focus our efforts on revenue quality and leading the market to push rates on certain lanes and accounts to appropriate levels. As a result, we did cull a decent amount of revenue and freight from our portfolio. As the quarter progressed, though, we did see a sequential improvement in gross profit dollars per load, particularly in our spot business, but also in our contractual business. We continue to invest in areas to mitigate strategic theft, enhance capability in our platform, and right-size resources with our current demand through attrition. Overall, we believe some of these changes will position us for better success in the future. Wrapping up on ICS and to level set a little on expectations in the near term, we are seeing some margin pressure related to peak season so far in Q4, in addition to expecting some dilution from the recent acquisition in the fourth quarter. Shifting now over to JBT or truckload, segment gross revenue was down 17% year-over-year, driven by a 22% decline in revenue per load and partially offset by a 6% increase in volumes. Overall demand for our JV Hunt 360 box service offering is outperforming the overall market as volumes in the quarter were up double digits versus the prior year. Customers continue to see value in the flexibility and efficiency of combining the drop trailer capacity with the ability to source the right carrier on the JV Hunt 360 platform to move the trailer. The right carrier on the right load and at the right price, that's the power of the platform. Going forward, we will continue to make investments in the development of our 360 box offering to strengthen this product and drive greater efficiency for our customers. Overall, we believe there's growing demand in the market for this service offering, and we see long-term opportunities in this area. Wrapping up on 360, as you have heard throughout our comments, we remain committed to investments in our company foundations, our people, technology, and capacity. I think it's appropriate to point out that technology as a foundation between our people and capacity is the link that connects them. Technology enables our people, helps drive productivity, and creates efficiency in how we source and serve customers with our available capacity. That capacity comes in the form of our own assets or the assets we can secure for or on behalf of our customers. JD Hunt 360 is our platform that empowers and enables our people, and helps us access the right capacity to serve our customers efficiently with a valuable service. Our platform, J.B. Hunt 360, informs us about the market and provides a solid foundation to drive productivity in our operations across the organization and eliminate waste in the overall supply chain. While some of the productivity is masked by the current environment, we remain confident in our ability to drive long-term value for our customers and our company with our investments. This concludes my comment, so I'll turn it over to Brad Delco to provide instructions before the operator opens the call for Q&A.
Darren
Thank you, Brad. And just for the audience, given the number of folks in queue, we're going to limit the question to one question with no follow-up. Krista, you can go ahead and start the Q&A.
Operator
Your first question comes from the line of Chris Weatherby from Citigroup. Please go ahead.
Chris Weatherby
Hey, thanks. Good afternoon. Maybe you really wanted to start on the margins, particularly in intermodal, and maybe get a sense of how you guys are thinking about that, and really maybe more specifically from 2Q to 3Q, it seemed like the cost per load went up decently recently. And I guess I'm trying to make sure I understand if that's mixed or if it's just sort of the full brunt of, you know, labor costs, labor inflation. And how do we think that that kind of trends going forward? Because we did see a step up in loads sequentially. Curious if we see that continue, if it will start to drive some operating leverage in that part of the business.
John
Well, I'll start, Chris, just with we're not satisfied with the margin. We did have cost pressures in the quarter, certainly fuel as a component of that. And the way I would describe the ability to launch some growth, you know, our growth doesn't always come neatly packaged. We moved a lot of empties to onboard new business. Our coiled spring is what enabled us to onboard new business quickly. We're very confident in the product we're offering. We're confident in the service we're offering. And as the next bit cycle comes around, You know, we're willing to talk to our customers about our cost challenges. Do we think volume can unlock efficiency? Absolutely. But as you're ramping up rapidly, you know, there will be some cost elements that creep in there that we're going to have to battle. And secondly, we more fully implemented the pricing cycle, and our price was down in the quarter, and that was part of the margin headwinds.
Operator
Your next question comes from the line of Allison Polinia from Wells Fargo. Please go ahead.
Allison Polinia
Hi, good evening. Just sort of in line with Chris's question, you know, there's the positive, you're seeing more positive trends. There's certainly a market share grab from truckload potentially that's out there. You know, how do you think of releasing that excess capacity into the market at this point, just giving your share gain and the opportunity out there? How should we think of that as we kind of move through the progression of the more positive trends here?
John
Well, Allison, I don't know how to give you a firm guidance on how quickly it will come on board. We're engaged with our customers every day looking for ways to save them money, and one of the primary ways we do that is convert highway business to intermodal. We're looking to – create better balance where we can with onboarding new business that supports our network, and those will be our focus areas. In terms of how quickly it comes on, I guess that gets determined by how quickly our customers grow and how the overall market reflects on us. I'm confident in the service product we're offering. That's what we can control right now, and so that's what we're focused on.
Operator
Your next question comes from the line of Jordan Oliger from Goldman Sachs. Please go ahead.
Jordan Oliger
Yeah, hi. I know it's hard to put all the moving pieces together, but I'm sort of just curious. The third quarter margin intermodal, I mean, do you think this could represent the bottom of the cycle if volumes continue to inflect positives and box turns move up sequentially, which occurred in the third quarter? Thanks.
John
Well, I think when you phrase it like that, it really all depends on what happens with our customer's volume. But if everything were to remain equal and we can onboard more volume and there's no economic recession we're faced with, then, yeah, it can be the bottom. But there's so many external factors that are going to influence it.
Operator
Your next question comes from the line of, Ken Hoekstra from Bank of America, please go ahead.
Ken Hoekstra
Hey, good afternoon. It's Ken Hoekstra. Just on intermodal again, I guess your thoughts on the trend up 4% at the end of the quarter. Was that due to the Canadian port strike? Is that maybe talk about if that trend is continuing in October? And then just if you're focused on long-term and keep buying the assets, I just want to understand that CapEx comment because it sounded like you're slowing down. But if you have all these 15% of assets stored, do you lengthen the downturn by continuing to buy and store? Does that make it a longer-term turnaround?
Darren
Hey, Ken, this is Brad Delco. I'm going to try to see if we can answer all five or six of those questions with each of the executives. I'll let Darren address the intermodal one and let John Kulo address the CapEx question. And if we missed one, shoot me an email because I know we already cut you off.
John
Well, as the quarter went on, one thing that Intermodal Volumes, one of the more positive elements is we were really growing throughout the network. Certainly imported goods that transload somewhere on the West Coast are a part of that, but we were pleased with growth we were able to see inside our eastern network as well. So it was really evenly spread. I mean, you might have heard in the prepared comments, we set a single-week volume record during the month of September, and that felt really good for our team to see the value of our services and how our customers trust us and are giving us more of their networks.
John Roberts
Yeah, and Ken, just from a CapEx standpoint, broadly speaking, you know, we've been talking about how we had to retain a lot of equipment in 21 to 22 just because of the inability to get that. I think that we've made a lot of great progress on working through our replacements in 23. We'll still have some in 24. As you know, all of our growth CapEx is principally success-based through dedicated and even with intermodal. We are carrying, as we've talked about, excess container equipment right now, but we'll work through that, and then we'll purchase new as our growth plans seem necessary.
Operator
Your next question comes line of Scott group from research. Please go ahead.
spk20
Hey, thanks. Afternoon. So Darren, as we enter 2024 bid season, do you think there's further downside risk to intermodal rates into the first half of the year is the next wave of contracts will start to reset or Is there a shot that intermodal pricing can start to get better? And then just separately, just quickly, the dedicated retention went from 98% to 94%. Is that a one-off sort of blip, or is that sort of a new potential trend?
John
Well, I'll start on the intermodal pricing question. Look, I mean, the reality is it's both an opportunity and a risk. We don't know. You know, the freight recession has been a real thing. You know, we've talked about inventory destocking and the role that that played in demand in our industry for several quarters now, and we're confident that that pressure relief during the third quarter. Questions remain about the U.S. economy, what's going to happen to the consumer, what will demand be as we head into 2024. I guess we don't really know that. Do I think that The quality of our service wants a good discussion with our customers about our costs? Absolutely. So will there be an attempt? And will we talk about the need that we have and the costs that we're faced with? Absolutely we will. But we're going to have to wait and see how that plays out.
Matt
Yeah, this is Nick. I'll talk about DCS retention. We did face some pressure in the quarter on some losses of a couple accounts to competition. We also had an account or two, a smaller account or two that went bankrupt. And then just our CBD processes. Our customer's business slows down. We try to value engineer and reduce fleets. So with all that being said, the way we measure that retention rate, There was some loss in there from same-store sales a quarter ago. I can't tell you what the future is going to be. I don't know what the economy is going to be. I do feel very confident with our execution and our discipline around all that, and so I feel good about the future, but I can't predict what the next two or three quarters are going to provide.
Operator
Your next question comes from the line of Justin Long from Stevens. Please go ahead.
Justin Long
Thanks. I wanted to ask one on the acquisition of the brokerage business from BN Logistics. Is there anything you can share on the impact this could have on both the top line and the bottom line? And as you think about the longer term, does this deal change your strategy for ICS, including your targets on profitability?
Nick
Hey, Justin. This is Brad Hicks. Let me start by just saying that when we evaluated that acquisition, we saw several elements that we liked. One in particular is just how their customer base complements against our customer base. The other side of that is, and I mentioned in my prepared remarks, the welcoming of the agents. That's a new area of investment for us, and so we do feel like We want to figure that out and then look to exploit that. And when you really think about the backdrop of the breadth of services that J.D. Hunt can offer, we really feel like that could maximize the potential of the agent business model. And so we're really excited about that. As we think about the deal itself, I mentioned that we'll have some lingering costs in Q4. We think that those will be in the range of $5 to $6 million in part due to acquisition costs, as well as integration-related expenses. And then, you know, just as maybe a baseline benchmark, we feel like in Q4, that's going to generate an incremental approximately $100 million worth of revenue for IPS.
Operator
Your next question comes from the line of Amit Mathuria from Deutsche Bank. Please go ahead.
spk02
Thanks. Hi, everyone. Darren, I just wanted to go back to volume. We've kind of been in this one step forward, one step back dynamic with volumes really since January. And there's obviously some cyclical things going on that are good in terms of the West Coast imports. maybe a couple of months ago and you're taking some market share. But there are some leading indicators that are showing maybe the volume coming into the West Coast ports is coming down as the peak season is a little bit muted. And so I want to kind of balance that with maybe the confidence that you all are kind of exuding on volume and just trying to understand could we be in a situation a couple of months from now where, you know, what we're seeing in September and August is a little bit of a head fake. from a volume perspective, just help us with the confidence that you have in terms of what you're seeing and ability to kind of continue on that trend.
John
Well, thanks. I think the tough part about a volume conversation is, you know, our customers haven't been very accurate with their forecasts or their ability to predict what their needs are. What they are confident in, and our confidence remains high on, is that When they do have a need, we're a go-to provider for them. And we continue to grow confidence out of our customers in our execution ability, our capacity, our willingness to start up new business quickly. And so our approach to that will continue to be the same. We have, you know, our customers are under cost pressure. And one of the ways they can save money is convert their highway business to back to intermodal. And so we're going to be very focused on our ability to grow there. I also can't help but, I mean, we're winning share in the market. Any kind of growth to the West Coast will be a benefit for us. I also think the last 12 months have been so confusing based on the way our customers managed inventory. It's really, I don't think anything has been predictable. And so, We're very confident in the product we're offering. We're confident that we're going to be there for our customers, and we're going to continue to offer a product that they want to use, and that's what we can control.
Operator
Your next question comes from the line of Brian Ostenbeck from J.P. Morgan. Please go ahead.
Brian Ostenbeck
Hey, good evening. Thanks for taking the question. So, Maybe just to tie all that up, Darren, can you give us some sense as to how the rest of peak season is going here into October after those records in September? And then just more broadly speaking, if you talk to folks for next year and the shippers that you're dealing with, do you get a sense that any of them are trying to lock in capacity for potential uptick and they want to get something on board before rates start to move up? Or do you feel like there's still a little bit more inflation that they want to get out of their system From freight rates, maybe they're taking a harder look to start the year, and maybe one more last bite of the apple. So, in any sense, in terms of partnership positioning and the outlook for next year, it would be helpful.
John
Well, let me start with sort of the exit from Q3 into Q4. I mean, we continue to bring equipment out of storage. None of our equipment has gone back into storage, and demand remains really, really strong. just as it was throughout September. So far, here we are. It's October 17th. Things have effectively continued coming out of the back end of September as they were.
Darren
I think you asked the question, Brian, about expectations and whether or not Chippers would have another bite of the apple. I think Darren sort of already addressed it's too soon to comment on what pricing expectations will look like next year?
John
I think there's been a, let me just say there's been a handful of customers that are at least engaged in dialogue around, you know, what maybe we're seeing. So it's different than, hey, I'm going to bid your business. I want another rate reduction. There is a sense of I don't want to accidentally run out of capacity for in any of my service offerings, so it's at least a dialogue. I don't want that to represent as if they're busy trying to lock up capacity right now. I mean, I do think customers would love to lock in low prices, and that's where, you know, back to my earlier comments, where we've earned the right to have a conversation about cost challenges we have, and I think that that's been at least understood. Not telling you anybody's agreeing to anything. There's just still a lot of questions out there.
Operator
Your next question comes from the line of Rabbi Shanker from Morgan Stanley. Please go ahead.
Rabbi Shanker
Thanks, everyone. So I think you guys are flagging competitive risk in multiple segments, dedicated ICS, I think maybe also IM, Is this a surprise? Where's this pressure coming from? Is it coming from other public companies? Is it coming from small, mid-sized carriers? And just to follow up on the IM side, a related question, you said that you feel like you're taking share and that's driven by some of this volume acceleration. Again, is that share exclusively from truck or are you also taking share from other IMCs?
Darren
Where do you want to start, Brad? Okay. Yeah, I'll have Derek start on the intermodal side, and then I'll let Nick talk about the competitive dynamics that he's seeing to the extent he is seeing it in DCS, and then Brad Hicks can wrap up with comments on brokerage and what he's seeing on power only.
John
I think we're taking share both from the highway and from other intermodal channels. I've been really proud of the team's focus and efforts on the highway conversion front, but inevitably there have been pricing actions by our customers earlier in the year, and maybe we didn't win something, and three months later they come back and through a mini-bid we win it a second time because maybe a provider struggled to service that opportunity. And that's not new. That happens every year, but that has certainly been something at play here this summer.
Matt
For the dedicated, I'd just say that the fleets that we lost, We're a couple of other publicly traded companies, and we just couldn't match that from a return standpoint, so we walked away. But I would say that if you look at our pipeline, we have a healthy pipeline, and the deals that we've won and priced meet our return requirements, so we're very happy with that. So we're always fighting competition out there, so I feel good about the future and where we're going.
Nick
And I'll round it out from maybe what we're seeing in brokerage. I think that, you know, in brokerage, as you all well know, it's been an incredibly difficult environment. The mathematical swings in rate from just 12 to 18 months ago versus what we see today. So it is probably more competitive in the brokerage segment than what you heard from Nick and Darren. You know, it's a fight out there. As I mentioned in my prepared remarks, We culled some freight that was not favorable for us, but we've also lost some freight due to the competitive bid process that our customers took advantage of or utilized during this bid season. But, you know, I'll tie it back to our acquisition, and really the value of J.D. Hunt 360 and what we see is letting our platform execute and creating that value for our customers. And so... With that acquisition and where we're at, you know, I largely feel like we're at the bottom and just kind of bouncing along. But there is extreme pressure on PTE. And so we do see carriers pushing back on the floor of what PTE is today and really just kind of navigating those choppy waters as we work through the beginning of the fourth quarter.
Brad
Robbie, I would also say I feel like organizationally we want to be physically responsible and take a long-term view on the business that we have and also business that we onboard. You know, if you heard anything from kind of what these three presidents have talked about, you know, Nick's comments around not making a proper return, you know, we aren't talking about a couple of points here. These are dramatic changes. Maybe our competitors decided to be strategic with that account for whatever reason. And we believe the best decision for J.D. Hunt and the health of our business and our customers long-term is to walk away from that business. Same thing from Brad's perspective, really challenging what's happening in the market. I think, you know, Brad is leading in that space and really talking to our customers about the long-term benefit, long-term value. Has that business been able to be as sticky as we would like? No. I do think Brad's comments around it being we're in a fight there. I think, you know, The fight doesn't last for that long. You know, you can't lose money for a long period of time in this business. And so I think for us to take a long-term view, I think at Intermodal, we're largely where we thought we'd be, maybe at the lower end of our pricing expectations, but pleased with what our customers have talked to us about and where we are moving forward.
Operator
Your next question comes from the line of Brandon Oglenski from Barclays. Please go ahead.
Brandon Oglenski
Good afternoon. Thanks for taking my question. Shelly, maybe to follow up from that and, you know, the idea about being disciplined around capital because you guys have been reinvesting the business here for the last two years at pretty elevated rates. And, you know, I know we had the pandemic in the last five years, but intermodal volumes have really been kind of stagnant looking back that far. I guess, what do you guys see in the next five years that transitions out of this stagnant, you know, volume outcomes? I know there's been a lot of changes with the rails, the pandemic, but I guess, The fear here, and I think historically you guys were always valued higher because of the focus on ROIC, but maybe are we just over-investing this cycle now?
Brad
Well, let me say this, Brandon. I think our customers, Darren mentioned this earlier, our customers are struggling still with what their forecast will look like. And I know we gave an update on this earlier, but we completed this season. I would expect our customers to have made material improvements in this what freight they are giving us, so bid compliance. And we have not seen a major change in our bid compliance. So I think we're up into the mid-60s now in intermodal. Just for comparison, if you went back to 2017, that would be in the 90s. So customers are struggling to know what's going to happen from a forecasting perspective. If you're going to look at the one-way parts of our business, intermodal, JBT, And inside ICS, those businesses are ranging with bids fully implemented between mid-50s and mid-60s. That's difficult for us to think about our networks and what that will look like, but we also know that customers aren't satisfied with that either. This is the reason you're seeing many bids trying to find that equilibrium on or the right balance between price, service, and cost overall. And then I should say where we are investing. Remember in 2022, a big part of our investment that carried over into 2022 was our lack of ability to get equipment, particularly on the tractor side. So if you see our fleet replenishment and making sure that we're in good shape there, but also in intermodal, what Darren talked about, our ability to move very quickly with our customer was a key to our success in September and even moving into October. You heard Darren say we're continuing to unstack. Those aren't 100 at a time. You're talking about big numbers that we're swinging dramatically. And so for us, we know what it looks like to shut down our supply chain. We did it in 2020 in intermodal, and it was very difficult to onboard equipment and to get things moving again. I do think that we're doing a nice job evaluating what our customers are saying with our own experience to that and trying to plan out how much equipment that should look like. We still believe in our long-term future. Our customers believe in it as well. And I might just echo one more thing. I think our customers had a lot of questions in the first half of the year. They were struggling on inventory. They were trying to determine. Our conversation has shifted slightly into now they have confidence that intermodal, at least our intermodal products, can deliver. That's what's given Darren so much confidence to talk through this, but also recognizing there are so many shipments on the highways that need to convert. That's why we made – the release to go to 150,000 intermodal containers. So for us, it's down to a little bit of timing. Certainly, we don't price our business based on how much equipment we have. We price our business based on each customer, what the market looks like, and what balance looks like as well. And if we want to move into storage, that's us being disciplined in our approach, not to distort the market dramatically.
Operator
Your next question comes from the line of Jonathan Chapelle from Evercore. Please go ahead.
Jonathan Chapelle
Thank you. Good afternoon. Shelley or Darren, I just want to revisit the leverage part of the intermodal model. Your volumes were up again, but the margin was at a cycle low, maybe a multi-cycle low. So is this strictly a function of carrying too many resources? You need the volume to come back. Once you get the volume, you can add significantly more without adding resources, and you get the margin improvement there. or how much of it is actually moving the pricing needle, and then, therefore, do we have to wait for kind of a full year of resetting the price before we can kind of revisit the bottom end of the long-term range?
John
Well, so I've said this multiple times. Volume is maybe a little bit more valuable to our margin today than it ever has been because of the amount of capacity we've had underutilized. So, yes, volume is one of the key components. But volume proportionally doesn't move the margin needle near as fast as price does. The harsh reality is we need both of those elements. Pricing has long been a lagging indicator. And here you are at the end of Q3, and you can see the results from more or less a fully implemented price. recent bid cycle and now we're going to go into a new one. And so you don't get to see the full results of that probably until next summer, the end of Q3. Meanwhile, we'll be looking to grow and unlock benefits there. But there is no magic recipe here. We need both of those elements and that's why we're so focused on delivering excellent service so that we can generate the value for our customers that translates into an appropriate return on our investments.
Operator
Your next question comes from the line of Jeff Kaufman from Vertical Research Partners. Please go ahead.
Jeff Kaufman
Thank you very much. Shelly, thank you and your team for answering all that you have. I want to ask a question a different way. You've seen a lot of cycles. And each one's unique and each one's different. I think what's different about this one is we came out of this extremely tight capacity situation into a very loose one because of destocking. I hear you saying we see signs that it looks like it's ending. But what is different in terms about managing this cycle than the previous cycles? And, you know, kind of to the question that's been asked two or three times, Based on where you are right now, when do you think on a corporate basis we come out of this volume morass, and when do you think on a corporate basis we're in a position to realize higher yields on the service you're providing because of the higher costs?
Brad
Yes, thank you for that conversation, Jeff. And, you know, I would say we have had a lot of experience in managing through the cycles. I do want to repeat something that I've said previously, and that is this great recession largely resembles the great economic recession of 2009. You know, I think when I look back to what we did, and we did a great job, was really investing in our people, making sure that our people felt safe, our people understood our long-term strategy, and we did a great job coming through that. I believe for us in this near term, continuing to evaluate what our customers are saying compared to what's happening in the market, and making sure that we're prudent in our short-term costs while not losing long-term focus. I think it's very important for us continuing moving forward. You've heard Darren talk about pricing. You've heard Brad talk about pricing. I think the cautiousness that you hear from us is, you know, we can talk about a great recession. We're not experts on what's going to happen in the economy. We don't have customers I would say they are neutral to positive. But I don't know that anybody is an expert here as to what's going to happen from an overall freight demand perspective. So it's difficult for us to see what's happening moving forward. I will tell you we're not changing our margin targets. We are very focused on delivering value for our customers. We know that we can deliver value for customers. Our customers will pay us an appropriate return and therefore delivers long-term compounding returns for our shareholders. That's our focus. Our entire company, all 35,000, really focus on making sure we do that very well. We deliver for our customers, and we look at it from their lens. We have a great opportunity to eliminate waste through mode converting into intermote, using the power of the platform and the highway services, continuing to differentiate our value inside our final mile business segment, and delivering the most efficient fleet through dedicated contract services. That's our overall vision. That's how we talk to customers, and we believe that can deliver the right returns over the long term, but also if we see something changing in the near term, we'll continue to adjust, have conversations with customers, and make sure that we are delivering on the promises that we're making.
Operator
Your next question comes from the line of Bascom Majors from Susquehanna. Please go ahead.
Susquehanna
Your – I'm sorry – quarter-end dedicated truck count rose for the first time in a year this quarter. Can you talk a little bit about if you think we're through the worst of the like-for-like shrinkage and customer churn and whether or not that can be stable to growing again? And, you know, if we end up in that environment in the next year, do a lot of costs have to come back to support that growth after you've been in degrowth mode for several quarters? Thank you.
Matt
Yeah, I would just say that, first of all, we think that we're flat, stable. That's where I would say if I look at our renewals and things coming up, I feel that we're in a pretty good position there. Talking with our customers, we feel pretty stable. And then our pipeline is healthy, so I like where we're at. We're going to hit our targets. We feel very comfortable hitting our sales targets, and I think that sets us up. hopefully very good. But again, I don't know what the economy is going to do and how people are going to react to that. But I will just say that our customers, our new customers that we're out pursuing, they're still loving the product that we have out there. We're still successful in the sales. So that says even in this environment, we have a lot of interest out there. So we're only 45% of the market. And so we feel good about the future.
Darren
Hey, Matt, this is Brad Delco. I do want to add just a little bit more to that, though. I mean, keep in mind, too, when Nick's saying that the fleet is stable, you know, there have been startups throughout this year. And so, you know, as Nick alluded to, we expect to hit our sales target of 1,000 to 1,200 trucks this year. That has come with some shrinkage at some of the accounts. That has come with losing some accounts that we've already talked about and reflected in sort of the 94% retention rate. versus what was previously usually north of 98. But we have had startups and we've had margins hold up relatively well. And so hopefully, again, depending on things outside of our control with the economy, we could grow our fleet without seeing maybe the extreme types of pressure on margins that we saw during some of those COVID years when we were bringing on several thousand trucks a year, which was more unusual in terms of the the pace of growth.
Matt
So the other thing on the truck count that we don't need to lose during the year where there was about 600 trucks that we had extra from having old trucks out there. So we take that out of there and it paints a little different picture. So we feel good about that.
Brad
And Nick, let me add to that just a bit because that's exactly what I was going to try to talk through is that you've done a great job taking out the incremental trucks that we've had having to carry because we couldn't get new equipment. but also the CBD work that you've done being offensive in our strategy there.
Matt
Yeah, so we've done a lot of one to two truck reductions at existing accounts, and we've seen that through the history. You asked about our history. As we do that through down cycles, it pays back in dividends from those trucks coming back plus some others. So we really feel good about that. And if I look at the business we priced in 22 and how it's performing in 23 – It's performing exactly the way we priced it, and that's with the cost in there, and that's with the proper return. So we feel very solid about our dedicated model.
Brad
And I think my point to that is that's our long-term view, making sure that we select with our customers, understanding that we're in dedicated fleets for a long period of time in total, and I think that's a good thing.
Operator
Your next question comes from the line of David Vernon from Bernstein. Please go ahead.
David Vernon
Hey, good afternoon, guys, and thanks for taking the question. So, Tim, I'd like to ask you a little bit about driver availability and hiring from a capacity perspective. And we've had a lot of the last five, ten years talking about driver shortages. Could you talk a little bit about the labor environment when you're hiring for dedicated and intermodal? And then also from a capacity perspective, if you look at the brokerage business, are you seeing any signs of capacity rationalization in the truckload market that you can point us to in terms of trying to get supply and demand back under better balance? Thank you.
Matt
Yeah, I'll take this, Nick. I'll take the driver's side. Good, really solid drivers are still hard to find. We are finding them. They're much more available than they have been. But we feel very good about the supply of drivers. We still have pockets in different areas that are tight. And the driver wages are not going anywhere. They're staying up. There's a lot of demand out there for other jobs. So we don't see the driver wages really going down. But with our corporate driver personnel group, we are able to find the drivers we need by then.
Nick
I think from a carrier community, we are seeing the pressure kind of show itself with reductions or some losses and closures. But I also feel like, you know, that difficult backdrop of the brokerage environment and what I mentioned that, you know, they're pushing back on the lowering cost of PTE and to kind of come in line with what customer rates have done. And so, you know, to me that's the signal that says they're at that breaking point. And so while it hasn't been in high volume yet, we do anticipate that we will continue to see an increase in losses or closures as we move forward deeper into 23, into 24, as long as this rate environment persists. And so we have seen that continue to gain momentum. Not at macro scale yet, but I think that's just a matter of time. There's only so long that the carriers can hang on with the low rates.
Operator
This concludes the Q&A portion of the call. I'd like to turn the call over to President Shelley Simpson for some closing remarks.
Brad
Thank you so much for joining our call. I will say that you've heard us talk through this last hour really as to where we see the businesses today, but also focused on our future and what our long-term prospects are across all five of our business segments. We do love the complimentary nature of all five of our segments as our customers really ask us to help them through the North American supply chain. We feel like that we can answer our customers with any of those five segments. Pleased with the volume growth in Intermodal and what our customers have told us that they want to buy from us. We're starting to see that in our results We love the resiliency of our dedicated model, and I think you're seeing that play out here in the third quarter. Very pleased with our progress in final mile. We didn't talk about that much, but very pleased with us continuing to push our customers on making sure that we are paid appropriately for the value that we create. And also pleased with what's happening inside 360 box with volume growth overall. The freight environment has been challenging. That is nothing new to our team. It's not a matter of if, but when we actually come completely out of the freight recession. But we are encouraged by some of the results in some of our businesses. I would say, in total, we're very proud of our people. And in this environment, for us to be able to flex in all of our businesses and make sure that we are delivering on what our customers are asking us for is the highlight of everything that we do. Sometimes our people are working so hard and they don't get to see their fruit of their labor, but I will tell you they're working harder today than they've ever worked in total. For that, we're super proud of our team. We remain committed. to our team and remain committed in our three key priorities, delivering value for our customers, committed to our people, and finally committed to long-term returns for our shareholders. With that, I'd love to turn it over to John Roberts, our CEO, for final thoughts.
John Roberts
Thanks, Shelly.
J.B. Hunt 's
Very well said. I continue to land on your idea here that this recovery is not an if question at all. It's a when question. I really appreciate and respect the caller's need more on the win. We wish we could give you more. The compliance data definitely tells us that we're all working towards a better opportunity, but the data and the results in the quarter tell us that there's a lot of headwind out there. I think we continue to find our way back to this idea of people and experience. The people on this leadership team have an absolute ton of experience and That gives us confidence to not feel like we have to make short-term decisions when we know what the right long-term decisions are. For instance, we talk about our container ads. We use very large macro numbers, but I want to emphasize that was a very, very precise calculation made with the railroads on real capacity, real availability, real conversion opportunity. We didn't just make up a number there. And when we don't see that demand, we look at and we alter the timing. But what Shirley said is so vitally important. When we were asked questions about just today the volume in intermodal, what drove the volume down in intermodal was PSL, very, very simply. And we reacted to that by completely shutting down our desire to continue to bring on equipment that is extraordinarily hard to source. and it takes a very long time to get landed. That's experience, working right there for you, saying, hey, we did the calculation, we did the math. These assets have an extraordinarily long life. They sit quietly. We're not out stockpiling plastic tractors. We're buying the right assets. And when I ask myself, how can we best position the company for the when, for the when we recover? We have to invest in the right assets, and we have to learn from our experiences, and when we apply that, it's just preparation for the win. I totally appreciate what the folks on this call do, but when you're here with us in this room, we're looking at that long term. So much real good conversation on CapEx, and it is elevated, and that is a very serious matter, but I want to reiterate the drivers behind that were a shortage of supply. We don't really talk about the impact that shortage of supply has on our system, but when we carry equipment over its natural life, you have to carry extra. You have to fix it more. You have to park it more. We're looking at that with our OEMs saying, wait a second, let's think this through like we're thinking through container management. And those are all capital events. I am, like Shelly, Really pleased with the progress in Final Mile. I think that's an important business for us, and I know there's a lot of pressure on it. I'm thankful for the discipline that I see in the businesses. When we're under so much volume pressure, to have the experience to know that holding on to bad deals is not going to turn out right in the long run. We have tried those exercises. They don't really work for us. We have such great visibility. into every aspect of the company. Every single fleet in DCS has its own standalone P&L. We know top to bottom what's happening in there. And categorically, if you go around the businesses, we know where we have the problems and we just aren't tolerant to sit. And if someone else wants to do it at those margins, then that's fine with us. We'll be ready when the right business comes along. But finally, I'd just say that Shelley is exactly right. The most important asset we have are the 35,000 people that work here. And the investments that we'll make in them, in the technology, and in the capacity that will take us where we're going are well in place, well supported, and are underpinned by something that I wrote down that Shelley said that is one of my new favorite phrases. People remain prudent to short-term costs. while maintaining a long-term focus. With that, we thank you for calling in today. Talk to you in a quarter.
Operator
This concludes today's conference call. Thank you for your participation, and you may now disconnect.
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