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spk02: Good morning, everyone, and welcome to the Lindblad Expeditions, Inc. Report's fourth quarter 2021 financial results conference call. All participants will be in a listen-only mode. Should you need assistance, please say no to a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star and then one. To withdraw your questions, you may press star and two. Please also note today's event is being recorded. At this time, I'd like to turn the conference call over to Craig Fallenstein. Sir, please go ahead. Thank you, Jamie.
spk00: Good morning, everyone, and thank you for joining us for Lindblad's 2021 fourth quarter and year-end earnings call. With me on the call today is Dolph Burley, Lindblad's Chief Executive Officer. Dolph will begin with some opening comments, and then I will follow with some details on our financial results and liquidity before we open the call for Q&A. You can find our latest earnings release in the investor relations section of our website. Before we get started, let me remind everyone that the company's comments today may include forward-looking statements. Those expectations are subject to risks and uncertainties that may cause actual results and performance to be materially different from these expectations. The company cannot guarantee the accuracy of any forecasts or estimates, and we undertake no obligation to update any such forward-looking statements. If you would like more information on the risks involved in forward-looking statements, please see the company's SEC filings. In addition, our comments may reference non-GAAP financial measures. A reconciliation of the most directly comparable GAAP financial measures and other associated disclosures are contained in the company's earnings release. And with that out of the way, let me turn the call over to Duff.
spk07: Thanks, Craig. Good morning, and my thanks to all of you for joining us today. In this call, I will recap various highlights from 2021 and also share my thoughts about the increasingly positive outlook we have for the business in the months and years ahead. This story of resilience and resurgence has at its heart a very dedicated team inside our family of companies, and I'm extremely grateful for their perseverance, hard work and passion. 2021 was a year that was defined in great part by the effects of the pandemic. The initial stages of COVID shut down our operations back in March of 2020, and it was June of 2021 when we began to resume sailing. While we were not operational, we focused on taking the necessary steps to reduce costs, fortify our balance sheet, and right-size our cost structure, working to position ourselves for success upon the restart of operations. Once we resumed operations last summer, it was a time of resurgence. However, the business then became more challenging again, first from the Delta variant and then when the Omicron variant swept across the world in the winter months. Our founder, Sven Lindblad, often reminds us of the Darwinian principle regarding the need to adapt in order to survive for species of all kinds. We as a company drew inspiration from this reminder. One aspect of our innovation and adaptation was our approach to health and safety. We developed and continually evolved a series of protocols designed to create the safest environment possible for our guests and crew. 100% vaccination requirements for everyone on board and other measures, including masks, regular testing, and in some instances, the need for quarantine cabins all contributed to our ability to operate effectively in multiple geographies. The needed emphasis on health also highlighted one of our key strategic advantages. which is the size of our ships, which range from 48 to 148 passengers. Aside from enabling us to deliver unmatched guest experiences, the size also enabled us to deal with the challenges of COVID in an effective and efficient manner. Another set of adaptations we made related to restarting our itineraries. Because of our strict health protocols and also our deep relationships with foreign ports and governmental authorities, We were able to launch in June of last year with four ships, including a strong push into Alaskan waters with our US fleet. Shortly thereafter, we launched our new polar ship, the National Geographic Endurance, in Iceland, and we returned to the place we have visited for the last 40 years, the Galapagos Islands of Ecuador. After restarting in these initial geographies, we quickly ramped up additional ships buoyed by guest demand and geographic availability. And I'm happy to say that as of today, we now have nine out of ten ships back fully operational and are taking guests to remarkable destinations such as the Baja, Belize, Costa Rica, Panama, and Antarctica. Some of the most invigorating work we did this past year related to our Antarctica expeditions. 2021 represented the inaugural Antarctic seasons for our two newest state-of-the-art ships, the National Geographic Endurance and the National Geographic Resolution. These sister ships, which represent a 39% increase in guest capacity for our fleet, have an advanced hull design featuring the X bow, enabling a smoother ride through the Drake Passage. Their design also enables guests to explore farther and to more remote places, particularly where there is ice. These new ships have been getting rave reviews from both new and returning guests. Our guests are exploring dramatic ice formations and seeing abundant wildlife. They're interacting with our best-in-class expedition teams while enjoying the premium cabin accommodations, the beauty and functionality of the ship's common spaces, and the top shelf food. Here is a story from the Antarctic that gives you a sense of what these new ships bring to our guest experience. A month ago, the National Geographic Endurance was on its first 30-day long voyage in Antarctica, utilizing its advanced design to comfortably explore where few had gone before. As you may know, the nature of our expeditions is that we work in tune with nature to opportunistically explore what is most breathtaking, epic, and beautiful in the places we sail. On this voyage, the Endurance found itself with good weather and navigable ice near Peter One Island in the Bellinghausen Sea. We believe fewer than 1,000 people in history have set foot on this island. Penguins and seals abound on this volcanic landmass, which is covered in glacier and is usually surrounded by pack ice that make it inaccessible. Landing on Peter One Island was certainly a once-in-a-lifetime experience that our guests will never forget. A few days later, the same group of guests came upon several hundred fin whales in a large pod, something that Sven Lindblad, our founder himself, had not seen since 1977. What our guests were able to witness inspired both a passion for and also a commitment towards these magnificent giants of the sea and the habitat they require to thrive. I tell you these stories to highlight the unique and powerful guest experiences that more than 40 years of Lindblad Expeditions expertise brings to our guests, to shine a light on the advances we are making in our fleet, and also to convey optimism for the future as we ramp up the next season of expeditions, including itineraries in the far north of the Arctic. Turning now to the future, I want to share with you the most recent trends in bookings. The impact of the Omicron variant has been significant over the last two and a half months, both in terms of heightened cancellations and slower bookings, with some guests preferring to postpone their trips with us to later dates in 2022 and 2023. However, the impact of both the Delta and Omicron COVID variants is starting to subside. We are once again seeing strong reservations for future travel and have a great base of business looking ahead. Bookings, are up nearly 20% for the second half of 2022 and up 54% for 2023 versus comparable periods at the same point in the year in 2020 prior to the pandemic. This is really encouraging. As additional countries open their borders to tourists and as public perception of the dangers and inconveniences related to COVID soften, we expect this trend to continue. I also want to update you on our progress in diversifying our adventure travel platform. As you may recall, we have been an owner since 2016 of best-in-class nature travel company, Natural Habitat, which is focused on land-based itineraries and is a great complement to the Lindblad ships. Star performer in the fourth quarter for Natural Habitat is the polar bear season in Churchill, Canada, and they returned to this amazing destination in the fourth quarter which resulted in positive earnings contributions. In large part due to the success we have had via the acquisition of Natural Habitat, last year we further diversified our product portfolio and expanded our addressable market with the addition of Off the Beaten Path and Divine Cycling and Adventure during the first quarter of 2021 and Classic Journeys in October 2021. With these acquisitions, we now have a family of adventure-based travel companies which can serve all our collective guests. Our approach to these already successful companies is to maintain the individual brands and the teams who are running them, and then to maximize the synergies inherent in having them together as a group. These best-in-class companies share a similar ethos to Lindblad, and we are excited to grow them following the model used with the natural habitat business. Through focused product development and shared marketing initiatives, Natural Habitat's EBITDA more than doubled in the timeframe between when it was acquired in 2016 and the beginning of the pandemic. Looking forward further, it is our intention to continue to scan the marketplace for acquisitions which could be meaningful additions to our family of brands and be accretive from a value creation standpoint. Another area of growth for the company is our journey to become more technology forward. This work includes upgrades to our website, our booking system, creation of more advanced CRM capabilities, advances towards more dynamic pricing, exciting video content and its distribution to broader and also more targeted audiences, and significantly enhanced reporting and analytics which can drive better business decisions. We are on that journey today and will continue to make advances in these areas as a way of life in the future of our company. To underscore this commitment, we are pleased to share that Alex Schultz, VP of Analytics and Chief Marketing Officer for Meta, has just recently joined our board of directors. Notable technology achievements in 2021 were the creation of a new website and booking flow, which has expanded our audience and deepened our guest engagement online. We are excited about the increased time guests are spending on the site, the conversions that are occurring into bookings, the doubling of the number of potential guests who have signed up for our digital newsletter, the increase in requests for hard copy as well as digital brochures, and the strong response to fresh video content generated on our ships, which we are receiving on social media. The next major milestones we will achieve relate to the new booking and reservation system, which we anticipate coming online later this year. This upgrade will yield a dramatic improvement to our pre-voyage guest experience and allow our team to have much greater agility in booking and adjusting itineraries for guests as needed. From a financial standpoint, I do want to highlight the fact that we delivered positive operating cash flow performance in Q4 and showed year-over-year improvements in both revenue and EBITDA. Just as important, in Q4, we were very pleased regarding the issuance of our senior secured notes, which will provide additional financial flexibility for the company. Craig will be covering this in more detail in a few moments. Finally, I would like to say that 2021 was a year where we continued to live our mission as a company and as a team. Something fundamental to our work is the desire to expose guests to nature and educate them on what is happening with our planet from an environmental standpoint. We were thrilled to reach a larger audience than ever before when ABC Network's Good Morning America chose Lindblad as their partner to voyage to Antarctica. Their mission was to tell the stories of expedition travel to that southernmost continent and to share the impact that global warming is having on that region and how changes in Antarctica affect the planet as a whole. As a result of the great interest in the Antarctica episodes, Good Morning America contacted us to do a similar environmentally focused series on the Galapagos. They are on an expedition with us there right now and these shows are airing this week. More generally, we continue to be a carbon neutral company, as we have been since 2019, and continue to pioneer new programs, such as the Green Benefits Program for our staff with our partner Rare, and a program called Artisans Helping Artisans, which features women creators from the communities we partner with and creates an online vehicle for their goods. Our company has been delivering the joy of exploration for over four decades. We are tremendously excited to once again be providing immersive experiences in the world's most remarkable destinations. The exhilaration we see from our guests as they return to these remote geographies is truly inspiring and a daily reminder of the opportunity Lindblad has in front of it. In the short term, there is certainly pent-up demand for high-quality experiential travel. And while there is likely to be continued choppiness during the first half of 2022, Guest demand for future travel remains strong, with bookings pacing well ahead of pre-pandemic levels. Over the long term, the strategic steps we have taken throughout the pandemic to expand our fleet with the delivery of two new polar ships and to diversify our product portfolio with the addition of three unique land-based travel offerings has us well positioned to deliver results significantly above pre-pandemic levels and will allow us to build additional shareholder value in the years ahead. And now, let me turn the call over to Craig.
spk00: Thanks, Dolph. Before I get started, let me take a moment to thank everyone across our fleet, operations, and offices who are working harder than ever to ensure our guests are having unforgettable experiences as they explore the world's most amazing geographies. It is their hard work and dedication which has enabled us to ramp our operations so quickly and successfully during the back half of 2021, and which has positioned us to emerge from the pandemic as a strong company with dramatically expanded earnings potential. With nine of our 10 shifts having now operated with guests and our land businesses expanding the destinations they explore, we have clearly accelerated our operating momentum. Due in large part to the short-term impact from the Omicron variant, it will still take some time to fully return to the financial levels we were generating when we paused operations, but we have ample liquidity to further ramp up operations and weather any immediate uncertainties that may arise. More importantly, the investments we have made during the pandemic to expand our fleet capacity and diversify our product offerings has significantly increased our earnings potential from pre-pandemic levels and will enable us to further capitalize on the growing demand for authentic adventure travel. Turning to our current financial position, we ended the fourth quarter with $151 million in unrestricted cash and $22 million in restricted cash, primarily related to deposits on voyages that originate in the United States and credit card reserves. The $173 million of total cash declined $12 million versus the end of the third quarter, but cash from operations was positive $11 million driven by significant guest payments for upcoming voyages and deposits for future travel. partially offset by increased operating cash usage as we launched itineraries, prepared additional ships for sailing, and increased marketing spend to drive future bookings. The change in cash during the quarter also reflected 10.8 million net for the acquisition of leading walking tour company Classic Journeys, principal and interest payments of 9.5 million, and CapEx spending of 7.6 million, primarily due to the delivery of the resolution and vessel maintenance for the existing fleet. Fourth quarter also included the receipt of the remaining $6 million granted under the CERTS Act, the Coronavirus Economic Relief for Transportation Services Act. Following the quarter, we further strengthened our balance sheet with the refinancing of our existing term loan, including the Main Street facility, as well as our revolving credit facility, through the issuance of 6.75% notes that matured in 2027. The issuance was over seven times subscribed, which speaks to the attractiveness of our business model and the earnings power of the business model coming out of the pandemic. This issuance, along with the new undrawn $45 million revolving credit facility, also maturing in 2027, provides us additional financial flexibility as we further grow the company. Looking at the current booking environment, as Dolph mentioned, we continue to see significant reservations for future travel. Bookings have grown week over week, nearly every week since the end of December. And while we did see a ratchet up in cancellations for the fourth quarter of 2021 and the first half of 2022 due to the Omicron variant, the majority of those guests have rebooked for future travel. There is no question that there is significant pent-up demand to get out and explore the world's amazing geographies. and we are primed to take further advantage of this trend. Turning to the P&L, Lindblad delivered fourth quarter revenue of $65.6 million versus only $400,000 in the same period a year ago. The current quarter included $42.6 million at the Lindblad segment from operating ships predominantly in Antarctica, the Pacific Northwest, Baja, Central America, and the Galapagos, and $23 million at our land experiences segment led by natural habitats polar bear trips, and the success of U.S. experiences at Off the Beaten Path and Divine. EBITDA loss of $13.7 million during the quarter was greater than the loss in Q3, but as we highlighted on our last call, this was anticipated due to the traditional repositioning days during the first half of the quarter for our polar fleet, the usual slow Q4 season for our U.S. fleet, and seasonality at our newly acquired land-based businesses. Compared to Q4 a year ago, EBITDA improved 6.1 million as the revenue generated was partially offset by an increase of 59 million in operating expenses before depreciation and amortization, interest, and taxes. The higher cost base versus Q4 a year ago was led by a 41.3 million increase in cost of tours, primarily related to the ramp and ship expeditions, increased spending as we prepared additional shifts for operation, and expenses related to operating additional land-based trips and natural habitat, along with the inclusion of the acquired land-based businesses during 2021. Sales and marketing costs increased $9 million versus the fourth quarter a year ago due to higher commissions related to the increase in revenue and from increased marketing spend to drive future bookings, focusing on digital targeting and social opportunities, as well as increased outreach through trade advertising and travel advisors. This marketing spend is one of the key drivers behind the booking pace we are seeing for late 2022 and 2023. We have also further ramped up spending on our digital initiatives, including additional development of our new website and CRM capabilities. G&A spending increased $8.8 million, excluding stock-based compensation and certain one-time items versus the fourth quarter a year ago, primarily due to higher personnel costs as we ramp operations, and increased credit card commissions related to final payments for upcoming itineraries, and higher deposits on new reservations for future travel. Total company net loss available to common stockholders in the quarter was $27.8 million, or $0.54 per diluted share, versus net loss available to common stockholders of $31 million, or $0.59 per diluted share, reported in the fourth quarter a year ago. The $3.2 million improvement was primarily the result of $11.1 million in other income related to utilization of the search grant as well as from the rampant operations partially offset by $5.3 million increase in depreciation related primarily to the launch of the National Geographic Resolution in September and accelerated depreciation on the National Geographic Islander, which is being replaced later this year. The quarter also included tax expense of $600,000 versus a $2.1 million tax benefit a year ago and $2.2 million of higher interest expense due to higher rates and increased borrowings during the year related to the delivery of the National Geographic Resolution. Looking ahead briefly to 2022, we are excited to have nearly all of our own ships operating currently and anticipate having our entire owned fleet operational with the National Geographic Orion launching in French Polynesia during the second quarter. Due to the short-term impact of the Omicron variant and geographic restrictions, we do anticipate continued losses for the first quarter, with a return to more traditional levels later in the year. Overall, we couldn't be more excited by the momentum across our fleet and land-based businesses. Aside from having the majority of our operations up and running again, the guest response to the resumptions of travel has been phenomenal, and the future booking trends highlight the demand to return to exploring these amazing locations. Well, it will still take some time to return all the way to pre-pandemic levels, with a strong cash position supporting an expanded fleet and a broader platform of growth businesses We have positioned ourselves for expanded earnings potential in the years ahead. Thanks for your time this morning, and now Dolph and I would be happy to answer any questions you may have.
spk02: Ladies and gentlemen, we'll now begin the question and answer session. To ask a question, you may press star and then one on your touchtone phones. If you are using a speakerphone, we do ask that you please pick up your handset before pressing the keys to ensure the best sound quality. To withdraw your questions, you may press star and two. Once again, that is star and then one to ask a question. At this time, we will pause momentarily to assemble the roster. Our first question this morning comes from Steve Wisinski from Stiefel. Please go ahead with your question.
spk03: Hey, guys. Good morning. So, you know, I fully appreciate you don't want to give any kind of guidance right now given the continued uncertainty around the pandemic and its impact on your ramp timeline, but You know, Craig or Dolph, can you maybe help us think about how you see the year playing out from a higher level perspective, I guess based on what you're seeing right now? And I guess what I'm trying to understand is, you know, should we think about the first half of the year running with losses and then the second half of the year turning positive? And I know, Craig, you talked about in your prepared remarks, you talked about the first quarter, you know, showing a loss and then kind of going from there. That's probably a little bit sooner than what we would have expected. Yeah.
spk00: Sure. So let me give you a little bit of history and then we can talk about the future. So the first thing I would say is last time we spoke at the end of October, at that point, we were anticipating a positive EBITDA contribution in the first quarter of 2022. Given the cancellations that we've seen with regards to bookings due to the Omicron variant and most of those folks pushing to either later in 2022 and into 2023, obviously there'll be losses in the first quarter. The second quarter, I would say at this point, remains a bit of uncertainty. It is possible that we have positive earnings contribution, but there's no certainty given cancellation rates, given the lateness of the booking patterns. So I'm not going to sit here and say that's going to happen. It'll really depend on ultimately what happens with the cancellations over the next, what I would say is two to three months. We do anticipate the back half of the year being very solidly profitable, assuming no changes in the current environment. But, you know, given the uncertainty that we see with regards to COVID, it's hard to say that for sure. But that is currently our anticipation for the year.
spk03: Okay, gotcha. Second question would be around new capacity and maybe how you're thinking about new capacity, even the fact you don't have any ships on order, you know, at this point. And whether that means, you know, you go out and build new capacity or, you know, there has been some disruption out there in the luxury side of the cruise business over the past month or so. And Does that present an opportunity to go out and buy existing hardware?
spk07: Well, Steve, this is Dolph. I think it's fair to say that we are constantly on the lookout for ways to increase capacity that are strategically aligned with what we think is the special sauce for Lindblad around size of chip and the types of expeditions that we can run. And so we are... always in active conversations with any number of folks who have ships out there, and also on the strength of the resolution and also the endurance. We do have an interest in thinking hard about going forward with additional ships, but at this point, we're not placing that order.
spk03: Okay. Gotcha. Thanks, guys. Appreciate it.
spk02: Thanks, Steve. Our next question comes from Chris Woronka from Deutsche Bank. Please go ahead with your question.
spk04: Hey, good morning, guys. I think you mentioned in the prepared comments some work you're doing around CRM and some dynamic pricing. Could you give us maybe a little bit more color on what you're doing there? I know in the past pricing integrity has been really important to you and price consistency across a given ship or itinerary. So can you just give us a little more color on if that's changing or not? or what you hope to accomplish?
spk07: What we see is the opportunity to be more nimble, and the marketplace, in fact, is evolving. Prior to today, the company hasn't had the ability from a digital standpoint to really have a really clear look at what's going on with the various competitors in the various geographies. That's a capability that we're building now. And similar to what you see in airlines, we do think there is going to be some amount of ability to adjust pricing at a point in the future, particularly when voyages closer in might have some additional capacity. That's really all in the future. We're building that foundational capacity, not only from a data and analytical standpoint, but also in terms of the marketing engine. and the kinds of promotions that we believe we could run that would help stimulate demand. And so it's really a whole body of work that a combination of our marketing and digital teams are doing. And we're just excited at this point to build the foundation, which you'll see a lot of coming to the fore in the Q3 timeframe and to build from there.
spk00: Chris, one thing I'll add on top of that, and you kind of touched upon a little bit with your question, is this notion of the upside on the pricing side of the house. We do believe prior to the pandemic that we were relieving some pricing opportunity on the table because traditionally when we set our pricing, which in many cases was anywhere from a year and a half to two years in advance of sailing, we left that pricing static because we didn't have the opportunity to raise it because our system wouldn't allow it to do it. with the new reservation system will allow us to have more dynamic pricing, which will allow us, as we see a lot of these voyages fill up, to raise pricing over time, which takes advantage of the demand curve that each of the individual voyages has. So we think there's some certain opportunity to increase yield through these new digital transformation opportunities moving forward.
spk04: Okay, thanks. That's helpful. And then as we think about kind of your your itinerary plan for 22. I know you've, you've had to make changes over the past couple of years, but what you see now, are you going to get back to more of a normalized schedule given all the trying to get out, whether the, all your various destinations, whether you have enough visibility on whether they're lifting COVID restrictions and, and what their, their plans might be for the future. And if, if you guys feel, you know, comfortably, comfortable, consistently, kind of operating in those same markets?
spk07: Well, I'd say two things. First of all, it is clearly a goal to get back to all of the itineraries. And we are seeing quite a bit of movement across the world in terms of governments starting to reduce restrictions. The CDC itself is starting to look at the severity of COVID with individuals as opposed to the number of cases, all of which I think moves us in a direction where there will be more lenience and more ability to go different places. But I think one of the strengths of the company this last year has been the ability to be nimble and agile. And what we're going to do is keep that muscle in place because if there's a need to pivot, we will do so. So we have backup and contingency plans for the ships if for some reason they're not able to go on the originally scheduled route.
spk00: One of the things I'll add on top of that is when you think about the flexibility, it's not just about what geographies are open, but it's also about where our guests ultimately want to go. Prime example of that is we were originally only going to have three of our ships operating in Alaska in 2022. But given the demand, we have ultimately moved the sea lion from the east coast of the United States to Alaska for the summer, and we are looking to do potentially the same thing with the Orion. depending on availability. So for us, that nimbleness that Dolph mentioned earlier, again, has two components. It's not just reacting to the geographies themselves and what are open, but also where our guests want to go.
spk04: Okay, very helpful. Thanks, guys.
spk02: Our next question comes from Tyler Vittori from JANI. Please go ahead with your question.
spk06: Good morning. This is Jonathan on for Tyler. Thanks for taking our questions. First one for me, just wanted to follow up on that discussion. Can you just provide some color or remind us on the restrictions that are still in place in some of the markets where you would normally operate?
spk00: Sure. So there's a couple of places that are restrictions. And again, some of them are in flux. So when we talk about restrictions, they may be open in some variety, but closed in others, depending on where you want to operate. So the two biggest, I would say, hurdles for us right now, one is certainly Russia, which had its own issues prior to the news that we're seeing now. And certainly we're keeping an eye on what is going on today. But that is a geography that is not yet fully open to us. And then Greenland is another one that is looking like it's going to be open but is not yet where we would expect it to be for us to be able to operate there. So those, I think, are the two largest geographies that ultimately are giving us pause. And then there are some pockets within Europe that are still not necessarily where they need to be for us to go there fully. But we're working through those and expect by the time the summer months roll around to be okay in those geographies.
spk07: And Jonathan, I think one of the things that we find is really kind of central to what's going on with the company is just guest perception and concern about quarantine if they're in a foreign country and for some reason test positive. And so while restrictions may loosen in terms of accessibility to countries, what we also keep track of is the quarantine requirements, which we, of course, communicate with our guests. And we're also seeing signs of some easing there, but everyone across the world is being very careful to ease restrictions too quickly.
spk06: Okay, got it. That's very helpful. And then wondering if you can provide some color on how you're thinking about continuing to limit the ship usage versus removing some of those restrictions in the near future, understanding it's a balancing act amid the COVID variant spikes and the pricing demand curve that you just talked about?
spk00: Yes. With regards to our existing fleet and how we ultimately utilize it, given the uncertainty that's still out there today, we do anticipate operating at reduced capacity levels for the first half of the year. Now, that may not last the whole first half of the year, but when we think about the year in terms of when we model it out, we're assuming that for the first half of the year, we're going to be limiting the capacity for really The majority of the reason is to have quarantine cabins if necessary. Our shifts provide ample opportunity to socially distance. The protocols that are in place are doing an amazing job of keeping COVID at bay. But you do want to have the opportunity to quarantine if you need to do so. But we'll continue to evaluate that on a voyage by voyage basis, frankly, as we move forward. And we certainly would anticipate being back to utilizing 100% of our capacity by July 1st at the latest.
spk06: Very helpful. Thanks, guys. That's all for me. Thanks, Jonathan. Thank you.
spk02: Our next question comes from Alex Furman from Craig Hallam. Please go ahead with your question.
spk01: All right. Thanks very much, guys, for taking my question. You know, it looks like 2023 is tracking to be a record year here for Lindblad, if the booking pattern holds. Can you give us a sense of how much of that demand is coming from existing customers that have rescheduled their canceled trips? versus repeat customers booking new trips. And then lastly, new customers making their first time bookings. Just curious how that compares to what you were seeing six and 12 months ago earlier in the pandemic.
spk00: Yeah, so let me talk a little bit about the current booking curve and what we're seeing and who's booking today versus who was booking a year ago. So traditionally, when you think about any given year with regards to our business, historically, about 40% of our guests, and maybe a little bit less, in any given year were repeat guests. So we have a really nice base of business that comes from returning loyal guests, but we also have a pretty wide base of business that was coming from new travelers. What you saw early on in the pandemic, or even really up until the end of 2020 with the booking curves, if I look back a year ago, we were seeing much more returning guests as the folks that were booking And that's not surprising because those guys have traveled with us in the past. They understand what it is we do. And they understand how the experience is going to be different from, let's say, a traditional cruise line. And as a result, they were comfortable traveling with us. And that continued to be that way for the majority of 2021, at least through the first half. What we're seeing today is the booking curve has actually transitioned back to what it was historically, which is about 40% of the bookings today are coming from returnees. returning guests, where the remainder is coming from new guests. So it's really a nice spread of business. When you look out to 2023, the vast majority of the bookings that you're seeing in 2023 are new bookings. Only about 11% of our bookings right now for 2023 are folks utilizing travel credits from previous cancellations. So we are seeing a nice set of folks booking for the future. And we would expect that to continue down the path as the world continues to open up.
spk01: Okay, great. That's really helpful, Craig. And then, obviously, it sounds like your acquisitions that you've made, I'm sure those are subject to some of the same kind of short-term cancellations and volatility as your sea-based voyages. But when those acquisitions really get back up and running at full speed, whether that's 2023 or 2024, what would we expect to see as revenue for some of those acquisitions at a normal run rate basis?
spk00: Yeah, we haven't provided long-term guidance on the acquisitions. But what I would say is when you think about what Natural Habitat was doing back in 2019, which is they generated a little over $8 million of EBITDA. When you look at the assets we just acquired, the goal is to grow them from where they are today to those levels. Today, they're all generating very, I would say, low single-digit EBITDA with regards to their traditional before the pandemic took hold. But the goal is to grow them over time. So I'm not going to put a time frame out for when we can get to that level, but we certainly see a unique amount of opportunity as they take advantage of the marketing heft of Linbad, as they, what I would say, streamline their product initiatives, and as they work with other land-based companies across our portfolio from a shared marketing, shared services experience. So we think there's a unique amount of opportunity moving forward.
spk01: Great. That's really helpful. Thank you, Craig.
spk00: Thank you.
spk02: Once again, if you would like to ask a question, please press star and 1. To withdraw your questions, you may press star and 2. Our next question comes from Ryan Sundby from William Blair. Please go ahead with your question.
spk05: Yeah. Hey, guys. Good morning. Thanks for taking my question. Just wanted to follow up on Steve's initial question around just the overall trends in the business here. It sounds like bookings have increased week over week since December. Is there any way to frame the magnitude of that improvement? And then can you maybe just compare and contrast what you're seeing today versus maybe what you saw during the Delta wave?
spk00: Sure. From a booking trend perspective, we're not going to comment on the weekly trend week over week, but you can assume that it has accelerated week to week as we get further and further away from the, what I would say, the onset of the Omicron variant. What was different between the Omicron variant and the Delta variant is early on in the pandemic, even during the Delta variant phase, on our ships we were not seeing a lot of cases. Only a handful of cases really, what I would say is from when we launched in June all the way through kind of the end of November when you started to hear more about Omicron. Once Omicron did hit, that changed a little bit. The Omicron variant was spreading, what I would say, was faster, albeit the cases that we were seeing were much more mild than we had seen with regard to the Delta variant. So that we were seeing maybe one or two cases per voyage as opposed to seeing one or two across the whole fleet. That has now subsided, and Dolph can talk a little bit about recent trends with regards to the Omicron variant, but certainly the impact that we saw on cancellations and the impact that we saw on bookings has certainly subsided over the last, what I would say, six weeks.
spk07: Yeah, Craig, just to build on that, I mean, it's really, in the month of February, we are dropping down to almost no cases on any ships, and so I think that's a function of keeping our protocols going. I think It's a function of the fact that the variants themselves are perhaps slowing down. And so we're really in a very different day today than we even were a month ago. And I think that's going to translate into a lot of enthusiasm on the part of guests as they read about this, understand it, and then decide to go ahead and make bookings that they were holding off on.
spk05: Just to follow up on that last comment there, have you seen the window in terms of booking times? Can that shrink or shorten here in the near term as things kind of return to normal?
spk00: Yeah, it's really interesting, Ryan, because our average booking window traditionally has been somewhere around nine months. And we were looking at this actually yesterday to see if that shifted at all. And what you've seen is that The average actually is still very similar. It's still around nine months. But what you're seeing is you're seeing much more bookings for both short term as well as long term. So we are seeing some activity for folks that want to travel here in the next kind of three to four months. But we're also seeing folks who are booking for the tail end of 2023 already as they want to lock down their voyage for the future and make sure that they have a cabin because things are selling pretty quickly. So the averages really haven't changed. albeit I would say the distribution has kind of spread itself out a little bit.
spk05: That's really helpful and it's great to hear. Last one, just, I mean, labor's been a huge problem for a lot of people. Can you just talk about kind of where you're at in terms of staffing and, you know, how you feel about, you know, I guess as you ramp up itineraries, you know, the ability to kind of keep staff in place?
spk07: Yes, I would say the most difficult time for staffing was late last year because of the degree of uncertainty about whether voyages would in fact play off as planned. We've really seen a nice return to healthiness on that front. Our recruiting efforts are quite strong. We've actually added to our team a new chief people officer recently who brings a the next level of sophistication in terms of casting a wide net there. So, happily, we are seeing a much brighter situation with our staff, and Craig mentioned this before, but we're extremely grateful to all of those people on our ships, particularly, who hung tough with us through that rather difficult time. And we're super excited about how well Alaska is filling up and how well those ships are staffed. And then the international ships just continue to maintain what we would describe as quite stable staffs.
spk00: One thing I'll add on top of that, Ryan, is when you think about our ships and the folks who work on those ships, a lot of the individuals who have been working on our ships, especially internationally, have been folks that have been working with us for a very, very long time. So not only have they been loyal for many decades, they also were loyal throughout the pandemic because they really wanted to come back and work with not only us as a company, but really with our guests who they love to interact with on a regular basis. So we were seeing not a whole lot of what I would say is labor issues with regards to the international ships, nor the higher levels of the U.S. ships. The one place that I think was a little more challenging and continues to be a little challenging is some of the steward jobs and jobs like that across the U.S. fleet, which are not career folk, but we are seeing the shifts staffed as they need to be staffed, and we'll continue to monitor it as we move forward.
spk02: That's great to hear. Thanks, guys.
spk00: Thank you.
spk02: And, ladies and gentlemen, with that, we'll be ending today's question and answer session. I'd like to turn the floor back over to management for any closing remarks.
spk00: Thank you, Jamie. We appreciate everybody's time this morning. If you have additional questions, please feel free to reach out, and we look forward to continuing the dialogue. Thank you.
spk07: Thank you for being with us today, and look forward to good times ahead. Thank you. Thank you.
spk02: And ladies and gentlemen, with that, we'll conclude today's conference call. We do thank you for attending. You may now disconnect your lines.
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