LivePerson, Inc.

Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to LivePerson's second quarter 2023 earnings conference call. My name is Shamali, and I will be your conference operator today. At this time, all participants are in a listen-only mode. After the prepared remarks, the management team from LivePerson will conduct a question-and-answer session, and conference participants will be given instructions at that time. To give everyone the opportunity to participate, please limit yourself to one question and one follow-up. As a reminder, this conference is being recorded. I would now like to turn the conference call over to Mr. Chad Cooper, Senior Vice President, Investor Relations.

Thank you, Somali. Joining me on the call today is Rob Lacascio, LivePerson's founder. and John Collins, Interim CEO and CFO. Please note that during today's call, we will make forward-looking statements, which are predictions, projections, and other statements about future results. These statements are based on our current expectations and assumptions as of today, August 8th, 2023, and are subject to risks and uncertainties. Actual results may differ materially due to various factors, including those described in today's earnings press release and in the comments made during this conference call, as well as in 10-Ks, 10-Qs, and other reports we file from time to time with the SEC. We assume no obligation to update any forward-looking statements. Also during this call, we will discuss certain non-GAAP financial measures. The reconciliation of GAAP to non-GAAP financial measures is included in today's earnings press release. Both the press release and the supplemental slides, which include highlights for the quarter, are available on the investor relations section of LivePerson's website. With that, I will turn the call over to Rob. Rob?

Thanks, Chad. Thank you, everyone. Before John discusses our results for the quarter, I'd like to speak to the leadership announcement the company made today. Are you aware we announced a month ago I would be stepping down as CEO of LivePerson later this year after more than 25 years at the helm? Since then, a search has been underway to identify LivePerson's next CEO. And as the search progresses, the board believes now is the right time to make a transition of my role as CEO. In light of this, John Collins will take over as interim CEO. He will also continue to serve as CFO and will benefit from the ongoing support of LivePerson's finance team during this time. In addition, I will assume the role of special advisor through year end to help facilitate a smooth transition. On a personal note, I recruited John in 2019 can assure you that he's the right person to step into the CEO role on an interim basis. As you'll hear from John in just a moment, he's committed to ensuring the company continues to execute as we launch our new generative AI products and platforms. Indeed, I am confident that John working alongside management with the board's support and active oversight will advance the company's strategy to drive profitable growth and enhance value for shareholders. As the founder of LivePerson, I'd also like to extend my gratitude to the exceptional team of employees who make what we do possible. Thanks for their outstanding work and passion they display every day. LivePerson is at the forefront of our industry, and I know they'll continue to drive our success. And with that, I'll turn the call over to John to go into more detail on the business and discuss our second quarter results. John?