Lulu's Fashion Lounge Holdings, Inc.

Good afternoon and welcome to Lulu's first quarter 2025 earnings conference call. Today's call is being recorded and we have allocated one hour for the prepared remarks and Q and A. At this time, I'd like to turn the conference over to Lulu's general counsel and corporate secretary, Naomi Beckman-Strauss. Thank you, you may begin.

Good afternoon, everyone. And thank you for joining us to discuss Lulu's first quarter fiscal 2025 results. Before we begin, we would like to remind you that this conference call will include forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements made on this call that do not relate to matters of historical fact should be considered forward-looking statements, including but not limited to statements regarding management's expectations, plans, strategies, goals and objectives in their implementation, opportunities for growth and a return to positive adjusted EBITDA in the coming quarter, the long-term growth trajectory of our business, our expectations around the continued impact of the macroeconomic environment, including as a result of the imposition of tariffs, consumer demand and return rates on our business, our future expectations regarding financial results, our ability to realize the intended impact of cost reduction measures, our ability to pursue alternative debt financing options, references to the fiscal year ending December 28th, 2025, including our financial outlook for fiscal year 2025, market opportunities, buying strategies, product launches, view management, the use of AI for enhancing product discovery and personalized shopping and other initiatives. These forward-looking statements are subject to various risks, uncertainties, assumptions and other important factors, which could cause our actual results, performance or achievements to differ materially from results, performance or achievements expressed or implied by these forward-looking statements. These risks, uncertainties and assumptions are detailed in this afternoon's press release, as well as our filings with the SEC, including our annual report on form 10K for the fiscal year ended December 29th, 2024, and our quarterly report on form 10Q for the fiscal quarter ended March 30th, 2025, with the SEC this afternoon, all of which can be found on our website at .luluz.com. Any such forward-looking statements represent management's estimates as of the date of this call. While we may elect to update such forward-looking statements at some point in the future, we undertake no obligation to revise or update any forward-looking statements information except as required by law. During our call today, we will also reference certain non-GAAP financial information, including adjusted EBITDA, adjusted EBITDA margin, net debt and pre-cash flow. We use non-GAAP measures in some of our financial discussions as we believe they more accurately represent the true operational performance and underlying results of our business. The presentation of this non-GAAP financial information is not intended to be considered in isolation or as a substitute for or superior to the financial information prepared and presented in accordance with GAAP. Our non-GAAP measures may be different from non-GAAP measures used by other companies. Reconciliation of GAAP to non-GAAP measures, as well as the description limitations and rationale for using each measure, can be found in this afternoon's press release and in our SEC filing. We also use certain key operating metrics, including gross margin, average order value, and total order of place. The description of these metrics could also be found in this afternoon's press release and in our SEC filings. Joining with me on the call today are our CEO, Crystal Lansom, our CFO, Tiffany Smith, and our President and CIO, Mark Foss. Following our prepared remarks, we'll open the call for your questions. With that, I'll turn the call over to Crystal.

Thank you, Naomi, and good afternoon, everyone. We appreciate you joining us today. In the first quarter, we saw steady monthly improvement in our -over-year net revenue comparisons, and sales momentum remained strong in occasion dresses, particularly in our bridesmaid category. At the same time, performance in our casual wear and footwear remained under pressure. Efforts to reposition these categories to better align with our strengths and event-focused apparel are underway, with more curated collections and casual and separates launching this quarter. We entered the year with a clear focus on strengthening our financial foundation, and in the first quarter, we exceeded our expectations for both cashflow and net debt reduction. These improvements to our balance sheet, combined with our streamlined cost structure, positioned us well for the year, allowing us to continue key brand investments, growing our wholesale presence, and product margin optimization. Operationally, our strategic priorities remain in focus, which aim to drive cost efficiency, optimize our business, and broaden our customer base. Mark will talk through our Q1 progress against these efforts shortly. Before that, I'll highlight our key positive developments in the first quarter. Our special occasion and bridesmaids categories continue their positive momentum in the first quarter, driving healthy -over-year net sales growth, and contributing to another strong quarter for these categories, reaffirming that Lulu's is a go-to dress destination. First-time reorders of new products saw sequential and -over-year growth, indicating that our reorder funnel continues to work with our refined strategy and new product investments driving demand. Inventory management remained in focus during the quarter, resulting in a 4% -over-year inventory reduction through measured markdowns and promotions to maintain these healthy levels of inventory. Product margins increased sequentially for the second consecutive quarter, and also increased 100 basis points versus the prior year period. Gross margin also saw a sequential increase to .3% in Q1 2025 versus .9% in Q4 2024, resulting in $900,000 gross margin growth -over-quarter. Return rates improved by 170 basis points, our third consecutive quarter of improvement after eight quarters of -over-year increases, giving us continued confidence that our improvements in fit and quality are paying off. On the brand front, we executed a number of successful campaigns, partnerships, and activations in the first quarter that drove measurable improvements in customer engagement and brand awareness. In addition to the We Are Lulu's brand campaign that we highlighted on our last call, we hit a new record for influencer collaborations driving significant traffic, reach, and discovery, hosted our first ever prom event, and delivered unique content tied to seasonal moments, all resulting in our highest brand equity score to date, which we are on pace to beat in Q2. In wholesale, Q1 revenue had triple-digit -over-year growth driven by continued growth among major partners and strong momentum in specialty retail. These growing partnerships reflect our focus on reaching customers across diverse shopping channels while maintaining an efficient scalable growth model. Given our strong momentum, we expect continued wholesale growth throughout 2025. Now shifting to a few of our challenges during the quarter. Our shoes and separates businesses continue to be a drag on overall results, accounting for most of the -over-year decline in net sales. In response, we've taken deliberate steps over the last several quarters to refine our merchandise strategy, which is well underway, moving away from broader casual offerings, and instead leaning into our brand's core identity and occasion layer. By narrowing our assortment and reducing skew complexity, we aim to deliver a more cohesive and elevated experience that improves brand alignment and supports profitability. To that end, and as I alluded to earlier, starting in the second quarter, we are launching a more curated casual and separates collections, which reflect the actions we take into streamline our assortment in these categories. In shoes, we are closely reviewing our sourcing and merchandising strategies to address the continued soft sales we see in this category. Profitability also remained pressured during the quarter related to the timing of consolidation of our California distribution centers and related one-time costs in January and February, as expected. However, we saw a marked improvement in March, supporting our expectations for a return to positive adjusted EBITDA in the second quarter of this year. Turning to our cost reduction initiatives, as a reminder, in the second half of 2024, we implemented targeted cost reduction measures alongside our strategic initiatives in an effort to improve profitability and position the company for sustainable growth. With the implementation of these cost initiatives now behind us following the completion of our consolidation of our West Coast distribution centers in Q1, we are seeing the benefits in our operating expenses. OPEX declined 12% year over year in the first quarter, in spite of the non-recurring DC consolidation costs, with fixed costs down 16%. We expect this improvement will continue, reflecting ongoing efficiencies while also strengthening profitability and supporting our operating model performance. In light of the uncertain and highly dynamic macroeconomic environment and potential for unstable consumer sentiment and demand as a result of current international trade policies and related tariffs, we are taking additional steps to rationalize our cost structure, doubling down on our efforts to support cash generation and bolster our balance sheet. On the product side, the key focus area is skew management. We continue to be focused on shifting our buying strategy back towards deeper buys on a narrower, more curated skew set supported by data insights, which we believe will allow us to buy more efficiently, leading to improved margins, reduced excess inventory and cost savings. With the recent escalation of international trade disputes and tariffs imposed by the US and other governments, we are thoughtfully accelerating our efforts around direct sourcing, evaluating our geographic mix, and taking other proactive mitigating actions. As a reminder, most of our buys for the first half of the year have already been finalized, which largely insulates us from tariff exposure through Q2. China remains a key sourcing market for us today, and we continue to have conviction in our direct sourcing strategy in that market for a subset of our assortment. Direct sourcing presents significant upside given less than 5% of our sales come from product source directly from factories today. We expect our percent of sales from directly sourced products to double by Q4 of 2025 and continue to grow in 2026. That said, we are simultaneously working to reduce our reliance on China and other areas of our supply chain, and are actively evaluating our sourcing plans to diversify our supply base. Despite the recent pause on US-China reciprocal tariffs, we maintain our conviction around our supply chain diversification and direct sourcing strategies, which better position our business for the long term. We are also taking a proactive approach managing any incremental tariff effects as we have successfully done in the past through a combination of vendor collaboration, strategic pricing, and assortment optimization. Our team remains focused and agile, monitoring developments closely, and executing on mitigation strategies that balance cost efficiency and customer value. In summary, we believe we are well positioned to navigate the current landscape, all while keeping our long-term growth strategy firmly in view. Despite these macro headwinds, we remain firmly committed to maintaining positive cash flow, protecting brand integrity, and investing in our long-term objectives to support our return to growth. With that, I'd like to turn the call over to Mark Voss, our President and Chief Information Officer. Mark will provide updates around progress we are seeing against strategic priorities. Mark?

Thank you, Crystal. Active customers increased quarter over quarter, despite a year over year decline, reflecting the success of our recent brand efforts during the quarter. Our LoveRewards loyalty program membership also continued to see double-digit growth, driving an overall increase in total membership. In Q1, we also continued with positive year over year reactivation rates of lapsed customers. These consistent quarterly improvements across these metrics give us continued confidence in our initiatives to improve customer engagement, brand, and assortment. I'll now share some progress updates around our strategic initiatives during the quarter, starting with our product assortment optimization and related margin expansion efforts. We continue to focus on enhancement of product discovery and personalized shopping with AI. AI-driven site merchandising to further optimize product discovery and personalization and better connect with our customer has shown positive customer engagement and purchase intent, and we have broadened and further refined our offering throughout the shopping experience. These efforts are most evident in the increased sell-through in new product launch towards the end of the quarter, as well as further acceleration of sales for our newly introduced reorder products, a positive sign for our future reorder product funnel and margin builders across the assortment. Our fit enhancement efforts continue to deliver results, with return rates improving for the third consecutive quarter. Our holistic approach focused on enhancing fit flexibility and consistency across key categories, improving the fit information available for customers, and a supportive return policy remains a priority as we work to further reduce fit-related returns. Following the launch of our updated return policy earlier in Q1, which shifted to a flat fee rather than a per-unit return fee, we see early signals that customer returns related to damaged items are decreasing, and we will continue to monitor closely the effects of our return policy change on customer return behavior. The rollout of size XXL continues to progress according to plan regarding assortment coverage, new customer acquisition, and reduced return rates. We see favorable return rates when comparing return rates of extra-large in 2024 versus extra-large plus XXL combined in 2025. Beyond the generally lower return rates we have been experiencing across our assortment, indicating that we are able to serve a broader range of customers with a better shopping experience. We also see continued growth in new customer acquisition based on size XXL, and expect that the addition of this size over time will contribute to expanding our active customer accounts. We are also expanding extra-extra small sizing to more products, resulting in a broader size range from extra-extra small to XXL across various product classes, and additional extended sizing from 1X to 3X in predominantly bright-made dresses. This extended size range supports the notion that Lulucis is the dress destination for all of life's moments, and the healthy sell-through we see across the newly introduced sizes underscores the demand across our customer base. Turning to our investments in strengthening brand awareness and customer engagement. As we discussed last quarter, in March we launched our -of-home We Are Lulucis campaign, followed by our Globetrotter and Bridal Brand campaigns, featuring women behind the Lulucis brand to drive connectivity with our customers and empower women for all of life's moments. The campaign was supported with prime billboards in Times Square in New York City and in key college cities across the United States. Through this campaign, we aim to engage with our audiences beyond digital and create relationships with new customers, which has seen further amplified by our successful influencer events and activations. Our brand trackers show how well the campaign resonated with our target audiences with notable brand equity improvements across Gen Z and renewed momentum among our millennial audience. In Q1, we executed several third-party collaborations that delivered excellent visibility, including Frankie's Bikinis by Hebella Hadid, a partnership with Jessica Simpson, and a sweepstakes with ABC's The Bachelor. These strategic partnerships highlight our efforts to be the one-stop shop for our customers. The number of influencer and ambassador partnerships also hit a new record in the first quarter, featuring high-profile creators on key social platforms, as well as in-person influencer events, which drove significant traffic, reach and earned media value. These efforts around brand and customer engagement culminated in Lulucis brand equity hitting an all-time high in Q1, and strong growth in our social media following. We are continuing our momentum and investments in these critical marketing areas to drive Lulucis brand awareness. A third initiative focuses on driving technology enablement to improve decisioning, efficiencies, and create a seamless customer experience across channels. We successfully completed the consolidation of our West Coast Distribution Center operations into our Southern California Distribution Facility during the quarter, and we continue to see exceptional operational performance following the move. We released support for various return policy updates and enabled robotics-driven fulfillment in our Southern California Distribution Facility. We also launched a Luluz and Poshmark integration, and we are very excited that our customers can now list their high-quality Luluz products on Poshmark directly and effortlessly from their Luluz order history page, and in that way, extend the life and usage of Luluz products. We remain focused on building momentum across our strategic initiatives as we enhance cost efficiency and more effectively expand our reach to a more efficient environment. And now, I'll hand you over to Tiffany Smith, Luluz's Chief Financial Officer, to provide more color on our financials.

Thanks, Mark, and good afternoon, everyone. In the first quarter, net revenue was approximately $64.2 million, a decrease of 17% -over-year, driven by a 17% decrease in total orders placed and a 5% decrease in average order value, partially offset by the impact of lower return rates, which improved for the third consecutive quarter on a -over-year basis. Growth margin for the quarter was 40.3%, down 200 basis points versus the prior year. Continued strength and product margin underscored by 100 basis point improvement compared to the prior year was offset by lower efficiency in our shipping costs. On the expense side, Q1 selling and marketing expenses totaled $15.9 million, down about $1.8 million -over-year, due to lower marketing costs and lower merchant processing fees on lower sales volume. Despite lower marketing costs, we have seen record-breaking brand equity metrics in the first quarter. General and administrative expenses decreased $3.1 million to $18 million in Q1, a 15% decline -over-year, due primarily to reduce fixed labor costs resulting from the impact of our cost reduction measures, along with reduced variable labor costs on lower sales. Other areas of savings included equity-based compensation expense and insurance costs. Our net loss for Q1 worsened to $8 million from $5.7 million in the same period last year, driven primarily by the impact of lower gross profit, partially offset by 4.8 million or 12%, savings in selling and marketing and general and administrative expenses, resulting from our leaner operating cost structure. Q1's adjusted EBITDA loss was approximately $4.7 million compared to a $2.7 million loss in Q1 2024. Adjusted EBITDA margin was negative .3% versus negative .4% in the prior year period. Interest expense in Q1 totaled $577,000 versus $383,000 in Q1 2024. Diluted loss per share for the quarter was 19 cents compared to a diluted loss per share of 15 cents in Q1 2024. This quarter, we meaningfully improved our liquidity position. In Q1, net cash provided by operating activities was $8.3 million, a $1.4 million improvement from $6.9 million in the same period last year. Free cash flow during Q1 was $7.8 million, reflecting a $1.8 million increase year over year. Net debt was $1.5 million at the end of Q1, a $7.2 million reduction from our net debt position of $8.6 million at the end of the fourth quarter 2024. For further context on our credit facility, we had $10.1 million borrowed under our revolving line as of the end of Q1, reflecting a $3 million repayment since the end of Q4 2024. As of the date of this call, we have made approximately $2.8 million in further repayments and have $7.3 million outstanding under our revolving line. As outlined in both our recent 10K and latest 10Q, we executed a fourth amendment to our credit agreement with Bank of America, which suspended the measurement of certain financial covenants for the first quarter while we continue to pursue alternative financing. The amendment contemplates that we will complete a refinancing and exit the credit agreement by June 15th, 2025. Our inventory balance at quarter end was $39.7 million, a $1.6 million or 4% decrease year over year. Inventories reflected a normal sequential build from Q4 2024 to Q1 2025 as we built our inventory levels to support a healthy Q2 2025 peak selling season. Moving on to guidance. Given the heightened uncertainty related to international trade policy, tariffs and the macroeconomic environment, even in light of the recent temporary pause on certain tariffs, we are withdrawing our previously issued fiscal year 2025 guidance for net revenue and adjusted EBITDA while maintaining our full year guidance on capital expenditures. For the second quarter, we expect to generate positive adjusted EBITDA and we are committed to continuing the work we have started on strengthening our liquidity position and focusing on driving the success of our business. We will continue to evaluate and take necessary steps to mitigate the potential impacts of recent tariffs through a combination of vendor collaboration, sourcing diversification, strategic pricing and assortment optimization. And with that, I'll pass it back to Crystal for closing remarks.

Thank you, Tiffany. We remain confident that our focus strategy centered on assortment optimization brand awareness to deepen customer engagement and continued investment in our tech enabled operating model positions as well for sustainable growth and margin improvement. We believe our disciplined approach to cost management and ongoing business model refinement support our ability to navigate this dynamic macro environment with cashflow generation and securing refinancing remaining top priorities. While we recognize the impact that trade policy and tariff shifts and broader macro uncertainty may have in the near term, our teams are working to manage these variables through strategic sourcing, pricing discipline and deep vendor collaboration, all with an eye towards long-term profitability and resilience. I wanna take a moment to thank our incredible Lube crew for their dedication to our brand and customers, our loyal community of shoppers for their ongoing trust and our valued shareholders for their continued support. With that, I'll turn it over to questions now.

Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two to remove yourself from the queue. For participants using speaker equipment, it may be necessary to pick up the handset before pressing the

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Therefore, this does conclude today's conference and we thank you for your participation. Thank you and have a great day.