Marchex, Inc.

Hello, everyone. Thank you for attending today's March X Q3 2024 earnings call. My name is Sierra, and I will be your moderator for today. All lines will be muted during the presentation portion of the call, with an opportunity for questions and answers at the end. If you would like to ask a question, press star 1 on your telephone keypad. I would now like to pass the conference over to our host, Trevor Caldwell, Senior Vice President of Investor Relations and Strategic Initiatives. Please go ahead.

Thank you, Sierra. Good afternoon, everyone, and welcome to March X's Business Update and Third Quarter 2024 Conference Call. Joining us today are Edwin Miller, our CEO, and Holly Aglio, our Chief Financial Officer. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent events. During this call, we will present both GAAP and non-GAAP financial measures. Reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The press release is available in the investor relations section of our website. At this time, I'd like to turn the call over to Edwin.

Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your ongoing interest in MARCHX and the opportunity to update you on the progress we're making toward a strategic vision. During today's call, We'll walk through the highlights of the quarter and give an initial forward look into 2025 and beyond. We'll also provide updates on the steps we're taking to position MarchX as a market leader in prescriptive analytics. The purpose of our company, the reason why we do what we do is to deliver mission critical insights to businesses to achieve operational excellence. Through our AI-driven products, we help our customers build better experiences, generate greater customer loyalty, and most importantly, drive more revenue. We are now doing this across multiple functions with our customers. As we position ourselves for future growth, We are utilizing the power of our vast direct first-party conversational data to expand our capabilities. The future will entail creating more AI signals and AI-driven products to help our customers drive more revenue. In my one-on-one sessions with customers, I consistently hear that they want more of what we can provide. This is an exciting time for MarchX. We are moving at an increasing pace as we put all the pieces in place to accelerate our business. We help our customers transform from being reactive to proactive. By building a company that harnesses the power of vertical market direct first party data sets, we are transforming raw information into high-value impact actions for Fortune 500 companies. Looking ahead to 2025 and beyond, we are focused on growth opportunities. We are pursuing several key initiatives that will expand our market presence and accelerate momentum. First, I would like to talk about our product innovation. We are developing new AI-driven features and enhancements to keep us at the forefront of prescriptive analytics. This includes Sentiment, which we brought to market earlier this year, and the new AI vertical-specific solutions we recently announced that we are launching in Q4 of 2024. These products deliver descriptive and prescriptive insights that enable businesses to improve return on ad spend, understand the preliminary elements driving change in customer behavior, and increase their sales growth. The solutions are tailored for automotive OEMs and dealers, home services, medical, dental, and automotive services protocols. There is more to come. with more than a billion minutes of direct first-party conversations to fuel insights. We are able to provide an expanding menu of prescriptive data insights. Our rich omni-channel data within our vertical markets provides MarchX deep insights into the unique problems and opportunities for our clients. This is a key driver of why our customers are engaging in a cross-functional manner. Second, as we move into 2025, we will look to expand our sales team, evolve our marketing presence, messaging and capabilities, and grow our channel partnerships. We are expanding our go-to-market strategy and diving deeper into our new and existing verticals to open new opportunities. We understand the need to grow and strengthen our team to achieve our revenue growth targets. Last is our single sign-on integration. Simplifying access to our evolved solutions will enhance the customer experience and productivity. We are committed to investing for growth. We anticipate MarchX can form a substantially larger business with new and existing customers. With new sales tools to leverage our API through the channel, an expanded sales team, more innovation with AI signals on our SaaS platform, and go-to-market initiatives that we will launch this quarter and throughout 2025, we believe MarchX will be well positioned to accelerate the overall business and pivot to growth. In the third quarter, we continued to make meaningful progress on OneStack, our customer-facing product initiative to bring a centralized platform into the cloud. This will play a crucial role in our ability to take advantage of our data assets. I mentioned OneStack on our previous calls and the purpose behind it, which is to create a more scalable technical foundation. This progress has already started to free up resources that will allow us to reinvest in initiatives that are key to driving revenue growth in 2025 and beyond. We anticipate that the completion of the one-stack initiative to unify our products, cost stacks, and data pipelines will help accelerate product innovation. This will be a catalyst for revenue growth overall, and specifically an accelerant with our expanded vertical market growth strategy. Also, this movement will provide a streamlined go-to-market process, greater ease of onboarding of our customers and support, and improve account management. It will also allow us to remove costs in the business that will support gross market improvements and free cash flow over time as a SaaS platform. Our work on infrastructure is about building for the future. With this in place, we believe we can move faster, invest smarter, and capitalize on the expanding opportunities to build a 100 million plus business. I'm excited about the momentum we are building this year to modernize our technical foundation, expand our pipeline, and win new relationships. As we scale some of these relationships and launch our go-to-market initiatives, we believe MarchX is in a strong position to transition to a growth company next year. With that, I will hand the call to Holly.