3/6/2025

speaker
Cole
Conference Call Moderator

and I'll be the moderator for today's call. All lines will be muted during the presentation portion of the call with an opportunity for questions and answers at the end. If you'd like to queue for a question, you can do so by pressing star one on your telephone keypad. I'd now like to pass the call over to Trevor Caldwell. Please go ahead.

speaker
Trevor Caldwell
Investor Relations

Thank you, Cole. Good afternoon, everyone, and welcome to March X's business update and fourth quarter 2024 conference call. Joining us today are Edwin Miller, our CEO, Russ Horowitz, our chairman, and Brian Nagel, our SVP corporate controller. Before we get started, I'd like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release, and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these for statements for subsequent events. During this call, we will present both GAAP and non-GAAP financial measures. Reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The earnings press release is available in the investor relations section of our website. At this time, I'd like to turn the call over to Edwin.

speaker
Edwin Miller
Chief Executive Officer

Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We appreciate your interest in MarchX and look forward to sharing our progress as we execute on our strategic vision and objectives. I'd like to start by thanking our employees, customers, and shareholders for their continued trust and commitment. Our vision is clear. We are building a global leader in conversational intelligence, delivering cutting edge AI-driven solutions to Fortune 500 companies and beyond. In a data-driven world, businesses need real-time insights to make informed decisions. And we are at the forefront of enabling this transformation for our customers while leveraging unique first-party data. Looking back at 2024, I'm proud of what we achieved. It was a year of foundational progress and sets the stage for our next phase of execution. acceleration and growth. A key highlight was a successful completion of one stack in the fourth quarter, which unified our numerous data stacks into a single cloud-based architecture. This was a significant strategic lift for our company, given the size of our data assets. Further, this was a critical step in optimizing performance, scalability, and efficiency across our business. With one stack now implemented, we are well positioned on a forward-looking basis to serve enterprise customers with seamless, high-performing AI solutions. We now have a technical foundation in place to accelerate innovation and launch growth initiatives throughout 2025. Beyond the foundational technology initiatives, we made important strides in refining our go-to-market strategy, strengthening our customer relationships and expanding our reach across key vertical markets. Turning to 2025, we see this year as a launching point, one where the groundwork from 2024 sets the stage for measurable sustained growth and increased efficiency. We remain focused on building a 100 million revenue plus business and we are taking deliberate steps to achieve this goal. In the coming months, we will complete multiple technology advances that leverage the MarchX Cloud Platform. Two of these exciting initiatives are our Unified User Interface, or UI. This creates a seamless, intuitive experience across our entire product suite. Further, this will enable one to many go-to-market capabilities where all of our AI signals are consumed by our customers through one web-based interface. Second, our single sign-on, or SSO. This simplifies our customer enterprise access and security and significantly enhances the overall customer experience with the Martex platform. These initiatives will accelerate our progress, advance our innovation initiatives, improve efficiencies for our customers, and enable MarchX with well-timed cross-sell and up-sell capabilities that can help unlock our growth opportunity. As we move through the year, we will also deliver numerous new AI-powered products. Beginning this quarter, we will launch our new vertical-specific AI solutions to complement our recent launch of Engage for Service. There is more to come this year. including the rollout of our partnership with Microsoft, as well as other new channel partners and marketplaces. These innovations and expanded sales channels will strengthen our position as the go-to conversational intelligence provider for large enterprises in our vertical markets. To take advantage of this progress, we moved aggressively at the beginning of this year to reposition our team for the future and further alignment of our organization for growth. This included gaining organizational efficiencies in certain areas while freeing up resources to increase our investments in our sales and marketing teams. This will position us to accelerate the business while continuing to preserve financial discipline. With that, I will hand the call to Brian.

Disclaimer

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