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MillerKnoll, Inc.
3/29/2022
Good evening, and welcome to Miller & Noll's Third Quarter Earnings Conference Call. As a reminder, this call is being recorded. I would like to introduce your host for today's conference, Kevin Veltman, Senior Vice President and Integration Lead for Miller & Noll.
Good evening. Joining me today on our Third Quarter Earnings Call are Andy Owen, Chief Executive Officer, Jeff Stotz, Chief Financial Officer, and John Michael, President of America's Contract. We have posted the press release on our investor relations website at millernull.com. Wherever any figures are presented on a non-GAAP basis, we have reconciled the GAAP and the non-GAAP amounts within the press release. Before I turn it over to Andy for a brief overview of the quarter, I would like to remind everyone that this call will include forward-looking statements. For information on factors that could cause actual results to differ materially from these forward-looking statements, please refer to the earnings release website as well as our annual and quarterly SEC filings. Any forward-looking statements that we make today are based on assumptions as of this date, and we undertake no obligation to update these statements as a result of new information or future events. At the conclusion of our prepared remarks, we will have a Q&A session. Today's call is scheduled for 60 minutes. With that, I'll turn the call over to Andy.
Thanks, Kevin, and good evening, everyone. Thanks for joining us tonight. For nearly a year now, you've heard us say that Miller & Knowles' competitive advantage is our unique combination of a strong global contract business and a well-positioned retail business. We leveraged that to drive sales and growth in all segments this quarter, and our momentum is continuing to build as we move through our integration journey. Every day, it becomes more evident that we have created something special, a business built for long-term growth with the ability to have a tremendous impact on the world around us. Jeff will take you through the details of our third quarter performance, but before I hand it off to him, I'd like to share a few remarks about our business and the progress we're making relative to the integration. During the quarter, many parts of the world began shifting their focus to emerging from the pandemic, and contract clients began activating their return to office plans. Employers are not pulling back. They're investing in new office experiences that their employees will love. There's a push for premium experiences, and thanks to our extensive product portfolio across many brands, Miller Knoll is ready to meet that demand. We benefit from our ability to meet the needs of a global customer base through our portfolio of premium product solutions. Our global footprint allows us to serve local clients and global accounts around the world. We take great pride in our thought leadership in the future of work. We have the insights our customers need to create their workplace strategies. Most of our customers are telling us that they're headed towards hybrid work arrangements, and we know from our research that they will likely continue to evolve their approach over time. This creates amazing opportunity for Miller Knoll. We can support the work the way it happens today and in the future. The most compelling reason for creating Miller Knoll is the power of our combined portfolio and our distribution network. One of our top priorities since the deal closed has been activating our Miller Knoll dealer network, and we're making great progress in nearing our North America market launch, which is planned for early June. We brought our America sales team together in early March, and it was an amazing and inspiring experience to be together for the very first time as Miller Knoll. The week was full of shared learning and, more importantly, the growing recognition that more really is more, and together we're going to do incredible things. That momentum has continued with our dealers. In the past few weeks, we've held several dealer activation meetings to help prepare for our cross-sell launch. We're building a highly capable and cohesive Miller Knoll dealer network. As I've met with dealers in our sales teams, I've seen the energy and enthusiasm they have for what's to come. They're invested in our future and eager to bring the comprehensive Miller Knoll portfolio to our customers. Our early pilots and dealer consolidations in North America provided the opportunity to build a strong foundation, and we are feeling extremely optimistic as we approach our June go-live date. Our international team has also launched our first Miller Knoll dealer pilot in Europe. which consists mainly of legacy Herman Miller dealers who are expanding to sell Knoll products. There's great opportunity to extend the reach of our collective of brands around the world, and we're pleased with the progress we're making during the early expansion phase. Moving on to retail, this business has nearly doubled in size in just two years. Retail played a pivotal role in helping us navigate the early challenges of the pandemic, and today it's a meaningful contributor to Miller Knoll's overall performance. with year-to-date sales of $635 million. Retail is a high-performing, resilient business with distinct competitive advantages, including significant upside benefits now as a combined Miller Knoll organization. We've begun expanding our assortment of Knoll and Mudo products across our brick-and-mortar and e-commerce outlets, driving incremental growth and margin. We have the channels, geographic reach, and product portfolios to meet the needs of residential customers around the world. As we've grown our retail business, we've been making investments to modernize our operations and enable us to compete as a best-in-class retailer. Many of these critical initiatives will launch in the first half of fiscal 2023, and we're looking forward to the opportunities that they'll create. Alongside our global growth strategies, we have clear priorities relative to giving back and creating a better world. We continue to receive recognition for our commitments to sustainability, diversity in design, and inclusivity. For the 15th year in a row, we achieved a perfect score on the Human Rights Campaign Foundation's Corporate Equality Index. We were also awarded a platinum medal in recognition of our commitment to sustainability and corporate social responsibility by Ecovados. This places our company among the top 1% of all companies assessed worldwide for the second year in a row. Before I hand it over to Jeff, I'd like to comment briefly on the tragedy that has unfolded in Ukraine over the last month. Our foundation made an immediate donation in support of humanitarian relief efforts and is matching donations from employees, dealers, and our suppliers. It's been inspiring to see our millenial community come together in response. And while this region makes up a small part of our international contract segment, it will remain a top priority in terms of both business risk mitigation and humanitarian support. So with that, I'll turn it over to Jeff, who will cover a bit more about our results before we open it up for questions.
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