MillerKnoll, Inc.

Ladies and gentlemen, good evening and welcome to Miller-Knowles Quarterly Earnings Conference Call. As a reminder, this call is being recorded. I would now like to introduce your host for today's conference, Chief Financial Officer, Jeff Stutz.

Good evening and welcome to our first quarter fiscal 2025 conference call. I'm joined today by Andy Owen, our Chief Executive Officer. Also available during the Q&A session are John Michael, President of the America's Contract Segment, and Debbie Probst, President of our Global Retail Segment. Before I turn the call over to Andy, please remember our safe harbor regarding forward-looking information. During the call, management may discuss information that is forward-looking and involves known and unknown risks, uncertainties, and other factors which may cause the actual results to be different than those expressed or implied. Please evaluate the forward-looking information in the context of these factors which are detailed in today's earnings press release. The forward-looking statements are as of today, and we assume no obligation to update or supplement these statements. We may also refer to certain non-GAAP financial metrics, which are reconciled and described in our press release that is posted on our investor relations website at MillerKnoll.com. With that, it is my pleasure to turn the call over to Andy.

Thanks, Jeff, and good evening, everyone. Thank you so much for joining us tonight. Before we get into our Q1 results, I wanted to take a moment to remember Bud Bugach. Bud served as a research analyst covering our company for many, many years. And while we will miss the deep knowledge and insight that he brought to the contract industry, we will also miss the energy and enthusiasm that he brought to everything he did. Bud was a great man. Our deepest condolences go out to his family. And with that being said, Bud would probably say, Let's get back to earnings. Miller & Noll entered fiscal year 2025 with momentum. I'm happy to say that, again, orders are up year over year and demand is improving. First quarter order growth was largely driven by the America's contract segment, where orders gained momentum throughout the quarter. Importantly, customers are placing large orders, and the indicators that we discussed last quarter, such as project funnel additions, customer mock-up requests, and new contract activations continue to be up year over year, all of which underscore an improving demand picture. Orders also grew in our international and specialty segment, largely driven by Asia, where we saw large orders from both global accounts and local technology companies. While this is encouraging, customers have also increased the time between their order entry and requested shipment times. This has pushed revenue into subsequent quarters, and we are carefully managing operating expenses to align with sales levels. Across the company, we are focused on growth. This quarter, we launched several initiatives to support our contract business, meet our clients' evolving needs, and set us up for success as demand trends accelerate. Our Insights team launched new research behind the importance of relationship-based work. It's part of our Design with Impact platform that helps customers redefine their workspace and create environments that support well-being, community, and productivity. We also bring our research to life within our own space. This quarter, we introduced two new Miller Knoll flagship locations in London and New York that include both contract showrooms and retail stores, as well as working space for our associates. Miller Knoll London is the first Miller Knoll destination outside of the United States. and marks just one step we're taking to offer an enhanced experience to our customers across the United Kingdom and Europe. Miller Knoll New York is our largest flagship with 11 floors and 77,000 square feet. Located in the heart of the Gramercy Design District, it features dedicated space for Knoll, Herman Miller, Geigerd A. Zweizer, Meharam, and Muto. We also continue to deliver unique solutions for our customers through our product selection. In the first quarter, we launched dozens of new products across the collective and introduced new sustainable materials, including a bamboo-based leather alternative, eelgrass, and BioPure foam, all reinforcing our commitment to design a better world. In addition, our work in healthcare design was recently recognized in Fast Company's Innovation by Design Awards for our partnership on sensory seating with Jefferson Health's Honickman Center in Philadelphia. Turning to our retail segment, we focused on capturing demand, as summer is typically softer for the industry as consumers shift more of their spend to travel. By capitalizing on the strong operational foundation that the team has built, we delivered orders faster and held sales flat to last year in a difficult environment. At the same time, we continue to execute against our growth initiatives, including product assortment expansion, design services, and more targeted customer engagement throughout their purchase journey. In North America, We estimate that our retail business outperformed year-on-year retail industry comparisons by approximately six points during the quarter. We are confident in the strong growth potential for our retail segment and optimistic that in the near future, real estate and housing market rebounds will fuel demand. We've made Design Within Reach the destination to shop our brands in North America by offering a larger Knoll assortment as well as Hay and Muto. This strategy is gaining traction. during the quarter would drive higher sales for these brands in North America. The interplay between online and store experience is key. We know that many of our customers start online and then work with associates and stores utilizing their design services. Our retail growth plans include store expansion within North America. Work is underway now to begin opening several new stores in the second half of fiscal year 2025, with plans for more stores in fiscal year 2026. Now that interest rates have dropped slightly, We anticipate that customers and trade partners will start placing the orders they've paused. We've invested marketing to capture their attention and to support the upcoming cyber and holiday season. We believe our first quarter financial results demonstrate the advantage provided by our collective of brands, diverse business channels and global footprint, and have positioned us to seize opportunities as trends improve. Across the company, we focused on growth and positioning ourselves for the future. Our most important asset is our team, and we continue to strengthen our associate experience. I'm pleased to share that Miller & Old has been certified as a 2024 U.S. Great Place to Work. In addition, we've added new talent to our board of directors. Following the retirement of two board members last year, we recruited and recently announced three new directors. We're excited to welcome John Mehta, Tina Edmondson, and Jeannie Gay, who bring expertise in technology, architecture, design, and hospitality. Their dynamic perspectives will benefit our board and our management team as we partner together to drive long-term success. With that, I'll close by saying I am optimistic about the year ahead. Our hard work and focus are building momentum in our business. I'll now turn it back to Jeff for a closer look at our financials.

Thank you, Annie.

I will start by providing an overview of our performance in the first quarter, followed by a few insights into our outlook and targets for both the second quarter and full fiscal year. As Andy mentioned, we are encouraged to see a continued improvement in demand trends across the contract elements of our business. Consolidated orders of $936 million in the first quarter were up 2.4% year-over-year on a reported basis and up 3.5% on an organic basis. This improved demand picture fueled an increase in our consolidated backlog, which ended the period at $758 million. up 9.2% from a year ago and positive 10.9% from the start of fiscal 2025. Consolidated net sales for the first quarter were $862 million, reflecting a decrease of 6.1% year-over-year on a reported basis and a decrease of 5.3% organically compared to the same period last year. It's important to point out that while order entry levels have improved, as Annie mentioned, the average time from order entry to customer requested ship date has increased, Relative to more normalized historic trends, this limited our ability to build and ship product within the quarter. Consequently, a higher percentage of orders remained in the backlog as of quarter end than we were expecting coming into the period. Our consolidated gross margin was 39%, which was essentially flat to the prior year. Incremental net pricing benefit, favorable product and channel mix, and improved shipping and logistic efficiencies all contributed to margin expansion compared to last year, but were offset by a loss of manufacturing leverage from lower production and sales levels. Turning to cash flows in the balance sheet, this quarter we generated $21 million in cash flow from operations. We repurchased approximately 1.5 million shares for a total cash outlay of approximately $44 million, and we ended the first quarter with a net debt-to-EBITDA ratio as defined by our lending agreement of 2.84 turns. With that, I'll now take a moment to summarize our first quarter performance by segment. Within our America's Contract segment, net sales for the quarter were $455 million, representing an organic decrease of 7% from the same quarter a year ago. New orders in the period totaled just under $513 million, which was up 5.7% over last year organically, and sequentially up 6.8% from the prior quarter. During the first quarter, orders peaked in the month of August, and funnel additions, special pricing requests, and customer mock-up activity all remain well ahead of the prior year, giving us increased confidence as we move through the second quarter. The operating margin for the Americas contract segment in the quarter was 3.8% compared to 8.4% in the prior year. On an adjusted basis, operating margin was 9.5% in the quarter, which is down 110 basis points compared to the same quarter last year as a result of the loss of volume leverage on fixed operating costs. Within the international contract and specialty segment, net sales in the first quarter of $214 million were down 6.5% on a reported basis and down 6.3% organically year-over-year. Orders during the quarter totaled $234 million, resulting in a year-over-year increase of 2.7% on a reported basis and up 3.1% organically, with Asia Pacific, the Middle East, and parts of continental Europe leading the segment in terms of growth. Segment operating margins in the quarter totaled 4.4% compared to 5% in the prior year. But on an adjusted basis, operating margin for the quarter was 7.9%, which is up 140 basis points year over year, driven by benefits of past actions to reduce operating costs. Turning to our retail segment, we reported net sales in the quarter of $193 million. Relative to the same period last year, this represents a reported decrease of 2.8% It was essentially flat performance on an organic basis. New orders in the period of $189 million were down 4.7% last year on a reported basis and down 1.6% organically compared to last year. As we outlined in the earnings release, the retail team is driving operational improvements that are having a real near-term impact on margins and which set us up for growth and improved profitability as demand levels improved. However, our first quarter results reflect a tepid demand environment for the retail furnishing space, anchored by elevated interest rates and sluggish housing data. Still, we are enthusiastic that we have the right team in place, making the right set of forward investments in anticipation of improved market conditions. And in the meantime, we're encouraged by what our relative overperformance against the broader industry trends in North America suggest about our ability to gain more share in the future. The retail segment operating margin totaled 2.3% in the first quarter compared to 1.1% a year ago. And on an adjusted basis, operating margin for the quarter was 2.8%, which was 120 basis points higher than the prior year, driven by operational efficiencies. Now let's turn to our outlook and guidance for the upcoming period. We're maintaining our full year adjusted earnings guidance of $2.20 per share, which equates to the midpoint of the range we provided in June. This is supported by the positive trends we're seeing in global contract demand, our increased backlog position, and expected macroeconomic improvements in the back half of this fiscal year. As it relates to the second quarter of fiscal 2025, we expect net sales to range between $950 million and $990 million. Adjusted diluted earnings in the second quarter are expected to range between 51 cents and 57 cents per share. This guidance takes into consideration a shift in the holiday cyber promotional period for our retail business. Last year, the full promotional period fell in the second quarter, while this year it will be split between the second and third quarters. So relative to last year's revenue pacing, we estimate this shift in timing will move between $17 million and $23 million of revenue from the second quarter into the third quarter of this fiscal year. This is an important factor to consider when comparing quarterly sales and earnings estimates to our performance in last fiscal year. Okay, with that overview of the numbers, I'll now turn the call over to the operator and we'll take your questions.

Thank you. And we'll now begin the question and answer session. If you've dialed in and would like to ask a question, please press star 1 on your telephone keypad to raise your hand and join the queue. If you would like to withdraw your question, simply press star one a second time. If you are called upon to ask your question and are listening via speakerphone on your device, please pick up your handset and ensure that your phone is not on mute when asking your question. Again, it is star one to ask a question. And your first question comes from the line of Greg Burns with Sidoti. Your line is open.

Good afternoon. just a couple in terms of the guidance. So looking at the 2Q guidance, it looks like the implied here is that operating margins are going to be down from a year ago, but revenue, I think you're guiding to a little bit ahead of consensus. I think it's some of the lag here with the order pacing, shifting some revenue out, but I just want to get a little bit more color on your view on margins for the second half. What's driving maybe the softer than what I was looking for or maybe the street was looking for in terms of margins in the second quarter?

Yeah. Hey, Greg. Good to be with you tonight. This is Jeff. I'll start. A couple thoughts for you. First of all, from a gross margin guidance perspective, we certainly expect, given the ramp up in order activity in the contract elements of our business, we're expecting to see improvements in labor and overhead efficiency and leverage. So that's factored into our guide. The flip side, though, is that that's being offset by a shift in business and product mix. So that's really keeping a lid on our gross margin performance as we move from Q1 into Q2. So that's one factor. And that's just really the result of we're rotating a bit out of the higher margin range. higher gross margin, retail sales as we move into Q2, as well as some of the specialty brands. And then when you look from an OpEx perspective, that shift in cyber timing, cyber promotional timing that I mentioned, we have this kind of strange deal this quarter where we're front-end loading some of the marketing spend that is going to support that, but we're not going to get all the revenue associated with it in the quarter. So the combination of those two factors, I think, is what accounts for what you're pointing out.

I think the bulk of that really fits in the cyber shift more than anything else.

Okay, great. Thanks for that color. Then on the retail side, RH had, I guess, some incrementally maybe positive commentary in terms of demand momentum. Are you seeing anything in the retail market that would give you Any kind of positive outlook in terms of coming quarters, maybe demand picking up?

Thanks for the question, Greg. This is Debbie. We're feeling optimistic about the outlook for retail as it pertains to our demand trend. We think that half-point cut yesterday is really going to help stimulate a little bit more confidence in the consumer that we approach on a daily basis. We believe that the marketing economics that we saw in Q1 are evident in the fact that our order trend will improve. So our orders in Q1 from an organic perspective were down 1.6. Our marketing spend was down 11. And so we like the relationship between those two. As we move into Q2 and a more seasonally suitable time for us to be spending in advertising, we'll be reintroducing more traditional awareness campaigns. to take advantage of that cyber timing. So we're really pleased with our outlook in terms of where we think this business will trend. Now that the indicators are there that the housing market will listen up and the consumer confidence should start to rebound.

Okay, great. Thank you.

And your next question comes from the line of Alex Furman with Craig Hallam Capital Group. Your line is open.

Hey, guys. Thanks a lot for taking my question. You know, I was curious why you're starting to see customers asking for delivery further away from the order date. You know, is that something you see as an ongoing trend that could potentially cause revenue to lag order growth over the next couple quarters or years, or is that really more of a one-time thing that's impacting this year?

I do want to take that.

Sure, I'd be happy to take that. Thanks, Alex. This is John. I think there's a couple factors. Number one, we've seen a lot more or a significant increase in larger projects in the last quarter. I think if you look at projects we had over $5 million, it was up over 40% for the quarter. And those projects typically are a little more complex because of their size and just by the very nature have longer lead times and cycles. So I think that's part of it. The other thing I would say is I think our clients are becoming accustomed to it just taking longer to get their construction projects done. So they're moving a little faster. They're trying to get orders in a bit earlier to make sure that their delivery times are met.

Yeah, Alex, this is Jeff. I might just tag on just to give a little perspective on trends over time. All of what John just described is certainly true for the Americas. The larger project size, as I would say, is also being seen in the international contract part of our business, and it's driving the same phenomena. And this isn't necessarily new. It's just kind of ongoing, and I think it's a little more extended this quarter than we have been seeing. But if you go back in time, we typically, pre-COVID, our backlog tended to account for somewhere between seven to eight weeks of revenue. And since COVID, during pre-COVID or just after COVID, it's spiked way up. And then since then, it's kind of settled down into the 10- to 12-week range. And there it's been hovering. So it's certainly not a new trend. I suspect it's just changing customer behavior, as John just described, and we'll see where it goes from here.

And I think just to add on to that, one more data point, Alex, with this quarter, what We saw our orders weighted heavily more in July and August. And so as you saw that trend spike throughout the quarter, we just produced less in the quarter. So it was sort of a conglomeration of all of those things.

Okay, that's really helpful. Thank you all for that detail. And then, you know, nice to see order growth for North America contract leading the order growth for you. this quarter. I'm curious if there's any particular industry groups that have been driving that. You know, it was nice to see a headline this week about Amazon having their employees back in the office five days a week next year. Curious if you're seeing more, you know, companies kind of going down that route and driving more large projects.

I think certainly most of the conversations we're having with clients, the majority are looking for ways to continue to get people back in the office. They understand the power of connection and culture and well-being and all that goes with being together in the space. I think we've seen a lot of really good activity in financial services, banking, pharma, public sector, health care, those segments you would expect to do well and have been doing well. We've actually seen some uptick in the technology sector. In fact, our Northern California region was one of the strongest performing regions in this past quarter. So pretty widespread in terms of where the business is coming from.

And Alex, this is Jeff. I might tag on to that and say that we're super encouraged to see that activity pick up in the Americas. But I'd also point out we had to order growth for the international specialty segment. And what's really encouraging about that is we're beginning to see larger projects break loose, which is encouraging. We're building client relationships with the Knoll brand, particularly in the legal and business services sector in Europe, which is great. We're growing our regional account. These are accounts that are headquartered in the APMIA region and and seeing some large project opportunities break loose there, and also some key technology sector wins in India, as well as healthcare in the Middle East. So there's a number of sectors internationally that we're seeing some real positive momentum.

Okay, that's really helpful. Thank you all very much.

And your next question comes from the line of Ruben Gardner with The Benchmark Company. Your line is open.

Thank you. Good morning, everybody. Good evening, everybody. Excuse me. I guess to start on the margin side, it seems that things have kind of leveled off here as your business is kind of stabilizing. I wanted to kind of look longer term at where you think things can go. I think you've been kind of in the 38.5 to 39.5 range the last five or six quarters now. I'm curious where you think that that can go longer term and you know, how much volume is kind of, or how much that is dependent on volume versus maybe things that you have within your control still.

Yeah, Ruben, this is Jeff.

I'll share with a similar comment as I did last quarter, which is, you know, I think you're right that we're at a point where we're seeing gross margins across the group somewhat stabilized, but for a given level of volume. I think the next leg up for us is we see economic conditions improve. We have a real opportunity to leverage overhead costs across our manufacturing footprint globally, as well as in the retail business across the SG&A costs in that business. That's going to be what our next opportunity is. I mean, there's some incremental pricing benefit, but we're kind of returned to what our more normalized annual price increase is. So the next leg up is in leverage, and we expect to see that as we move into the back half of the year. I won't quantify for you a gross margin estimate for the back half, but we do have expectations that it will be up from current levels.

And I would say long-term too, Ruben, just to add everything Jeff said as well. As our long-term growth plans for retail start to kick in, obviously that business is at a higher margin, so we'll see that start to flow through and continue to stabilize. An offset is these larger projects that come in that tend to be at a little bit lower margins.

I think that will be a helpful balance in the future.

Got it. And then, Jeff, you mentioned the full-year guidance.

I think you said it contemplated an improving macro backdrop in the second half of the year. I was wondering if you could elaborate on that. Is that across all of your businesses? Is that kind of geared more towards maybe retail and the impact that rates can have there? Just any color would be helpful.

I think it's geared towards all of our businesses, Ruben. I certainly think there's a level of certainty with what happened yesterday with the Fed in the U.S. I think the indicators that we've seen in the business are coming to fruition. I think we've been talking to you guys about these indicators for two or three quarters now, and we're starting to see consistent orders above last year. I certainly think as it comes to mortgage rates and The resale market starting to open up in the U.S., that will buoy the retail business. I think we've had some people sitting on the sidelines that we think will start to come and play and move. So I think it will benefit the entire business. But the indicators for us continue to be moving in a very consistent fashion forward.

Great. Thank you, and good luck with them through the end of the year.

Thank you, Ruben. And your next question comes from the line of Brian Gordon with Water Tower Research. Your line is open.

Hey, good afternoon, everyone. Last quarter, you guys noted that the work to integrate Knoll and some of the other brands into the international dealer network in particular was continuing. And I was just hoping you could give us an update on where you are with this process and maybe what is left to do there.

Hey, Brian, good to talk to you. This is Jeff.

Quick update on that. As of the end of Q1, we have integrated the Miller Knoll combined dealer network across about 60% of the international network. And the intent and goal is to, by end of this fiscal year, be through the entire network. So progress continues. They're making good strides. And as I, in my earlier comment mentioned, we're starting to see some real opportunities with the Knoll brand through that combined network.

That's great. That's good to hear. Second question, kind of maybe a bit of a bigger picture kind of question. Just kind of wondering what you guys have been hearing from your customers and your dealers about back to work and hybrid trends and maybe where, you know, the expectation is the market is going to settle on this. And then the follow up to that would be how you guys are feeling about, you know, your product portfolio for, you know, hybrid and collaboration and those kinds of things.

Those are great questions. You know, I think we're hearing a lot less about the return to office quandary and a lot more about people making decisions to be together versus apart and to support limited hybrid in many occasions. I think the Amazon announcement was great news to us, but I think it has become less of an issue and more of a push to being together more frequently. And, John, I'm sure you would add something from that from the U.S. as far as what you're hearing from customers and dealers.

Very similar, Andy, in terms of everyone really realizing the benefit of being back, being together in the office. And I think the second part of the question, we feel really good about the product portfolio and all the brands in the collective and our ability to meet the changing needs of the workplace, right, as this whole post-COVID work environment continues to evolve.

I think one of the rich things about the last few years was our research and insights team has been able to study some very complex problems. And I think we've been able to use many of those insights to really help innovation and develop our product assortment. And we feel really strongly about that.

Great. Thank you very much for the additional detail.

Thank you.

And there are no further questions, so I will now turn the floor back to President and CEO Andy Owen for any closing remarks.

Thanks again, everyone, for joining us on the call, and we appreciate your continued support of Miller & All, and we're looking forward to updating you on our next quarterly call. Have a lovely evening.

And ladies and gentlemen, this concludes today's call, and we thank you for your participation. You may now disconnect.

Please wait. The conference will begin shortly. We'll be right back. Hello. Bye. Thank you.

Ladies and gentlemen, good evening and welcome to Miller Knowles Quarterly Earnings Conference Call. As a reminder, this call is being recorded. I would now like to introduce your host for today's conference, Chief Financial Officer Jeff Stutz.

Good evening and welcome to our first quarter fiscal 2025 conference call. I'm joined today by Andy Owen, our Chief Executive Officer. Also available during the Q&A session are John Michael, President of the America's Contracts segment, and Debbie Probst, President of our Global Retail segment. Before I turn the call over to Andy, please remember our safe harbor regarding forward-looking information. During the call, management may discuss information that is forward-looking and involves known and unknown risks, uncertainties, and other factors which may cause the actual results to be different than those expressed or implied. Please evaluate the forward-looking information in the context of these factors, which are detailed in today's earnings press release. The forward-looking statements are as of today, and we assume no obligation to update or supplement these statements. We may also refer to certain non-GAAP financial metrics which are reconciled and described in our press release that is posted on our investor relations website at millernol.com. With that, it is my pleasure to turn the call over to Andy.

Thanks, Jeff, and good evening, everyone. Thank you so much for joining us tonight. Before we get into our Q1 results, I wanted to take a moment to remember Bud Bugach. Bud served as a research analyst covering our company for many, many years. And while we will miss the deep knowledge and insight that he brought to the contract industry, we will also miss the energy and enthusiasm that he brought to everything he did. Bud was a great man. Our deepest condolences go out to his family. And with that being said, Bud would probably say, let's get back to earnings. Miller & Noll entered fiscal year 2025 with momentum. I'm happy to say that, again, orders are up year-over-year and demand is improving. First quarter order growth was largely driven by the Americas contract segment, where orders gained momentum throughout the quarter. Importantly, customers are placing large orders, and the indicators that we discussed last quarter, such as project funnel additions, customer mock-up requests, and new contract activations continue to be up year-over-year. all of which underscore an improving demand picture. Orders also grew in our international and specialty segment, largely driven by Asia, where we saw large orders from both global accounts and local technology companies. While this is encouraging, customers have also increased the time between their order entry and requested shipment times. This has pushed revenue into subsequent quarters, and we are carefully managing operating expenses to align with sales levels. Across the company, we're focused on growth. This quarter, we launched several initiatives to support our contract business, meet our clients' evolving needs, and set us up for success as demand trends accelerate. Our insights team launched new research behind the importance of relationship-based work. It's part of our Design with Impact platform that helps customers redefine their workspace and create environments that support well-being, community, and productivity. We also bring our research to life within our own space. This quarter, we introduced two new MillerKnow flagship locations in London and New York that include both contract showrooms and retail stores, as well as working space for our associates. MillerKnow London is the first MillerKnow destination outside of the United States and marks just one step we're taking to offer an enhanced experience to our customers across the United Kingdom and Europe. Miller Knoll New York is our largest flagship with 11 floors and 77,000 square feet. Located in the heart of the Gramercy Design District, it features dedicated space for Knoll, Herman Miller, Geigerd A. Zweizer, Meharam, and Muto. We also continue to deliver unique solutions for our customers through our product selection. In the first quarter, we launched dozens of new products across the collective and introduced new sustainable materials, including a bamboo-based leather alternative, eelgrass, and BioPure foam, all reinforcing our commitment to design a better world. In addition, our work in healthcare design was recently recognized in Fast Company's Innovation by Design Awards for our partnership on sensory seating with Jefferson Health, Honickman Center, and Philadelphia. Turning to our retail segment, we focus on capturing demand, as summer is typically softer for the industry as consumers shift more of their spend to travel. By capitalizing on the strong operational foundation that the team has built, we delivered orders faster and held sales flat to last year in a difficult environment. At the same time, we continue to execute against our growth initiatives, including product assortment expansion, design services, and more targeted customer engagement throughout their purchase journey. In North America, we estimate that our retail business outperformed year-on-year retail industry comparisons by approximately six points during the quarter. We are confident in the strong growth potential for our retail segment and optimistic that in the near future, real estate and housing market rebounds will fuel demand. We've made Design Within Reach the destination to shop our brands in North America by offering a larger Knoll assortment as well as Hay and Moto. This strategy is gaining traction. During the quarter, we drive higher sales for these brands in North America. The interplay between online and store experience is key. We know that many of our customers start online and then work with associates and stores utilizing our design services. Our retail growth plans include store expansion within North America. Work is underway now to begin opening several new stores in the second half of fiscal year 2025, with plans for more stores in fiscal year 2026. Now that interest rates have dropped slightly, we anticipate that customers and trade partners will start placing the orders they've paused. We've invested marketing to capture their attention, and to support the upcoming cyber and holiday season. We believe our first quarter financial results demonstrate the advantage provided by our collective of brands, diverse business channels, and global footprint, and have positioned us to seize opportunities as trends improve. Across the company, we focused on growth and positioning ourselves for the future. Our most important asset is our team, and we continue to strengthen our associate experience I'm pleased to share that Miller & Old has been certified as a 2024 U.S. Great Place to Work. In addition, we've added new talent to our board of directors. Following the retirement of two board members last year, we recruited and recently announced three new directors. We're excited to welcome John Mehta, Tina Edmondson, and Jeannie Gay, who bring expertise in technology, architecture, design, and hospitality. Their dynamic perspectives will benefit our board and our management team as we partner together to drive long-term success. With that, I'll close by saying I am optimistic about the year ahead. Our hard work and focus are building momentum in our business. I'll now turn it back to Jeff for a closer look at our financials.

Thank you, Annie. I will start by providing an overview of our performance in the first quarter, followed by a few insights into our outlook and targets for both the second quarter and full fiscal year. As Andy mentioned, we are encouraged to see a continued improvement in demand trends across the contract elements of our business. Consolidated orders of $936 million in the first quarter were up 2.4% year-over-year on a reported basis and up 3.5% on an organic basis. This improved demand picture fueled an increase in our consolidated backlog, which ended the period of $758 million, up 9.2% from a year ago, and positive 10.9% from the start of fiscal 2025. Consolidated net sales for the first quarter were $862 million, reflecting a decrease of 6.1% year-over-year on a reported basis and a decrease of 5.3% organically compared to the same period last year. It's important to point out that while order entry levels have improved, as Andy mentioned, the average time from order entry to customer requested ship date has increased. Relative to more normalized historic trends, this limited our ability to build and ship product within the quarter. Consequently, a higher percentage of orders remained in the backlog as of quarter end than we were expecting coming into the period. Our consolidated gross margin was 39%, which was essentially flat to the prior year. Incremental net pricing benefit, favorable product and channel mix, and improved shipping and logistic efficiencies all contributed to margin expansion compared to last year, but were offset by a loss of manufacturing leverage from lower production and sales levels. Turning to cash flows in the balance sheet, this quarter we generated $21 million in cash flow from operations. We repurchased approximately 1.5 million shares for a total cash outlay of approximately $44 million, and we ended the first quarter with a net debt-to-EBITDA ratio as defined by our lending agreement of 2.84 turns. With that, I'll now take a moment to summarize our first quarter performance by segment. Within our America's Contract segment, net sales for the quarter were $455 million, representing an organic decrease of 7% from the same quarter a year ago. New orders in the period totaled just under $513 million, which was up 5.7% over last year organically, and sequentially up 6.8% from the prior quarter. During the first quarter, orders peaked in the month of August, and funnel additions, special pricing requests, and customer mock-up activity all remain well ahead of the prior year, giving us increased confidence as we move through the second quarter. The operating margin for the Americas contract segment in the quarter was 3.8% compared to 8.4% in the prior year. On an adjusted basis, operating margin was 9.5% in the quarter, which is down 110 basis points compared to the same quarter last year as a result of the loss of volume leverage on fixed operating costs. Within the international contract and specialty segment, net sales in the first quarter of $214 million were down 6.5% on a reported basis and down 6.3% organically year-over-year. Orders during the quarter totaled $234 million, resulting in a year-over-year increase of 2.7% on a reported basis and up 3.1% organically, with Asia Pacific, the Middle East, and parts of continental Europe leading the segment in terms of growth. Segment operating margins in the quarter totaled 4.4% compared to 5% in the prior year. But on an adjusted basis, operating margin for the quarter was 7.9%, which is up 140 basis points year over year, driven by benefits of past actions to reduce operating costs. Turning to our retail segment, we reported net sales in the quarter of $193 million. Relative to the same period last year, this represents a reported decrease of 2.8% It was essentially flat performance on an organic basis. New orders in the period of $189 million were down 4.7% last year on a reported basis and down 1.6% organically compared to last year. As we outlined in the earnings release, the retail team is driving operational improvements that are having a real near-term impact on margins and which set us up for growth and improved profitability as demand levels improved. However, our first quarter results reflect a tepid demand environment for the retail furnishing space, anchored by elevated interest rates and sluggish housing data. Still, we are enthusiastic that we have the right team in place, making the right set of forward investments in anticipation of improved market conditions. And in the meantime, we're encouraged by what our relative overperformance against the broader industry trends in North America suggest about our ability to gain more share in the future. The retail segment operating margin totaled 2.3% in the first quarter compared to 1.1% a year ago. And on an adjusted basis, operating margin for the quarter was 2.8%, which was 120 basis points higher than the prior year, driven by operational efficiencies. Now let's turn to our outlook and guidance for the upcoming period. We're maintaining our full-year adjusted earnings guidance of $2.20 per share, which equates to the midpoint of the range we provided in June. This is supported by the positive trends we're seeing in global contract demand, our increased backlog position, and expected macroeconomic improvements in the back half of this fiscal year. As it relates to the second quarter of fiscal 2025, we expect net sales to range between $950 million and $990 million. Adjusted diluted earnings in the second quarter are expected to range between 51 cents and 57 cents per share. This guidance takes into consideration a shift in the holiday cyber promotional period for our retail business. Last year, the full promotional period fell in the second quarter, while this year it will be split between the second and third quarters. So relative to last year's revenue pacing, we estimate this shift in timing will move between $17 million and $23 million of revenue from the second quarter into the third quarter of this fiscal year. This is an important factor to consider when comparing quarterly sales and earnings estimates to our performance in last fiscal year. Okay, with that overview of the numbers, I'll now turn the call over to the operator and we'll take your questions.

Thank you. And we'll now begin the question and answer session. If you've dialed in and would like to ask a question, please press star 1 on your telephone keypad to raise your hand and join the queue. If you would like to withdraw your question, simply press star one a second time. If you are called upon to ask your question and are listening via speakerphone on your device, please pick up your handset and ensure that your phone is not on mute when asking your question. Again, it is star one to ask a question. And your first question comes from the line of Greg Burns with Sidoti. Your line is open.

Good afternoon. Just a couple in terms of the guidance. So looking at the 2Q guidance, it looks like the implied here is that operating margins are going to be down from a year ago. But revenue, I think you're guiding to a little bit ahead of consensus. I think it's some of the lag here with the order pacing, shifting some revenue out. But I just want to get a little bit more color on your view on margins for the second half. What's driving maybe the softer than what I was looking for or maybe the street was looking for in terms of margins in the second quarter?

Yeah. Hey, Greg. Good to be with you tonight. This is Jeff. I'll start. A couple thoughts for you. First of all, from a gross margin guidance perspective, we certainly expect, given the ramp-up in order activity in the contract elements of our business, we're expecting to see improvements in labor and overhead efficiency and leverage. So that's factored into our guide. The flip side, though, is that that's being offset by a shift in business and product mix. So that's really keeping a lid on our gross margin performance as we move from Q1 into Q2. So that's one factor. And that's just really the result of we're rotating a bit out of the higher margin range. higher gross margin, retail sales as we move into Q2, as well as some of the specialty brands. And then when you look from an OpEx perspective, that shift in cyber timing, cyber promotional timing that I mentioned, we have this kind of strange deal this quarter where we're front-end loading some of the marketing spend that is going to support that, but we're not going to get all the revenue associated with it in the quarter. So the combination of those two factors, I think, is what accounts for what you're pointing out.

I think the bulk of that really fits in the cyber shift more than anything else.

Okay, great. Thanks for that color. Then on the retail side, RH had, I guess, some incredibly maybe positive commentary in terms of demand momentum. Are you seeing anything in the retail market that would give you Any kind of positive outlook in terms of coming quarters, maybe demand picking up?

Thanks for the question, Greg. This is Debbie. We're feeling optimistic about the outlook for retail as it pertains to our demand trend. We think that half-point cut yesterday is really going to help stimulate a little bit more confidence in the consumer that we approach on a daily basis. We believe that the marketing economics that we saw in Q1 are evident in the fact that our order trend will improve. So our orders in Q1 from an organic perspective were down 1.6. Our marketing spend was down 11. And so we like the relationship between those two. As we move into Q2 and a more seasonally suitable time for us to be spending in advertising, we'll be reintroducing more traditional awareness campaigns. to take advantage of that cyber timing. So we're really pleased with our outlook in terms of where we think this business will trend. Now that the indicators are there that the housing market will listen up and the consumer confidence should start to rebound.

Okay, great. Thank you.

And your next question comes from the line of Alex Furman with Craig Hallam Capital Group. Your line is open.

Hey, guys. Thanks a lot for taking my question. You know, I was curious why you're starting to see customers asking for delivery further away from the order date. You know, is that something you see as an ongoing trend that could potentially cause revenue to lag order growth over the next couple quarters or years, or is that really more of a one-time thing that's impacting this year?

I do want to take that question.

Sure, I'd be happy to take that. Thanks, Alex. This is John. I think there's a couple factors. Number one, we've seen a lot more or a significant increase in larger projects in the last quarter. I think if you look at projects we had over $5 million, it was up over 40% for the quarter. And those projects typically are a little more complex because of their size and just by the very nature have longer lead times and cycles. So I think that's part of it. The other thing I would say is I think our clients are becoming accustomed to it just taking longer to get their construction projects done. So they're moving a little faster. They're trying to get orders in a bit earlier to make sure that their delivery times are met.

Yeah, Alex, this is Jeff. I might just tag on just to give a little perspective on trends over time. All of what John just described is certainly true for the Americas. The larger project size, as I would say, is also being seen in the international contract part of our business, and it's driving the same phenomena. And this isn't necessarily new. It's just kind of ongoing, and I think it's a little more extended this quarter than we have been seeing. But if you go back in time, we typically, pre-COVID, our backlog tended to account for somewhere between seven to eight weeks of revenue. And since COVID, you know, pre-COVID or just after COVID, it's spiked way up. And then since then, it's kind of settled down into the 10- to 12-week range. And there it's been hovering. So it's certainly not a new trend. I suspect it's just changing customer behavior, as John just described, and we'll see where it goes from here.

And I think just to add on to that, one more data point, Alex, with this quarter, We saw our orders weighted heavily more in July and August. And so as you saw that trend spike throughout the quarter, we just produced less in the quarter. So it was sort of a conglomeration of all of those things.

Okay, that's really helpful. Thank you all for that detail. And then, you know, nice to see order growth for North America contract leading the order growth for you. this quarter. I'm curious if there's any particular industry groups that have been driving that. You know, it was nice to see a headline this week about Amazon having their employees back in the office five days a week next year. Curious if you're seeing more, you know, companies kind of going down that route and driving more large projects.

I think certainly most of the conversations we're having with clients, the majority are looking for ways to continue to get people back in the office. They understand the power of connection and culture and well-being and all that goes with being together in the space. I think we've seen a lot of really good activity in financial services, banking, pharma, public sector, health care, those segments you would expect to do well and have been doing well. We've actually seen some uptick in the technology sector. In fact, our Northern California region was one of the strongest performing regions in this past quarter. So pretty widespread in terms of where the business is coming from.

And Alex, this is Jeff. I might tag on to that and say that we're super encouraged to see that activity pick up in the Americas. But I'd also point out we had to order growth for the international specialty segment. And what's really encouraging about that is we're beginning to see larger projects break loose, which is encouraging. We're building client relationships with the Knoll brand, particularly in the legal and business services sector in Europe, which is great. We're growing our regional account. These are accounts that are headquartered in the APMIA region. and seeing some large project opportunities break loose there, and also some key technology sector wins in India, as well as healthcare in the Middle East. So there's a number of sectors internationally that we're seeing some real positive momentum.

Okay, that's really helpful. Thank you all very much.

And your next question comes from the line of Ruben Gardner with The Benchmark Company. Your line is open.

Thank you. Good morning, everybody. Or good evening. Good evening, everybody. Excuse me. I guess to start on the margin side, it seems that things have kind of leveled off here as your business is kind of stabilizing. I wanted to kind of look longer term at where you think things can go. I think you've been kind of in the 38.5 to 39.5 range the last five or six quarters now. I'm curious where you think that that can go longer term and you know, how much volume is kind of, or how much that is dependent on volume versus maybe things that you have within your control still.

Yeah, Ruben, this is Jeff.

I'll share with a similar comment as I did last quarter, which is, you know, I think you're right that we're at a point where we're seeing gross margins across the group somewhat stabilized, but for a given level of volume. I think the next leg up for us is we see economic conditions improve. We have a real opportunity to leverage overhead costs across our manufacturing footprint globally, as well as in the retail business across the SG&A costs in that business. That's going to be what our next opportunity is. I mean, there's some incremental pricing benefit, but we're kind of returned to what our more normalized annual price increase is. So the next leg up is in leverage, and we expect to see that as we move into the back half of the year. I won't quantify for you a gross margin estimate for the back half, but we do have expectations that it'll be up from current levels.

And I would say long-term too, Ruben, just to add everything Jeff said as well. As our long-term growth plans for retail start to kick in, obviously that business is at a higher margin, so we'll see that start to flow through and continue to stabilize. An offset is these larger projects that come in that tend to be at a little bit lower margins.

I think that will be a helpful balance in the future.

Got it. And then, Jeff, you mentioned the full-year guidance.

I think you said it contemplated an improving macro backdrop in the second half of the year. I was wondering if you could elaborate on that. Is that across all of your businesses? Is that kind of geared more towards maybe retail and the impact that rates can have there? Just any color would be helpful.

I think it's geared towards all of our businesses, Ruben. I certainly think there's a level of certainty with what happened yesterday with the Fed in the U.S. I think the indicators that we've seen in the business are coming to fruition. I think we've been talking to you guys about these indicators for two or three quarters now, and we're starting to see consistent orders above last year. I certainly think as it comes to mortgage rates and the resale market starting to open up in the U.S., that will buoy the retail business. I think we've had some people sitting on the sidelines that we think will start to come and play and move. So I think it will benefit the entire business. But the indicators for us continue to be moving in a very consistent fashion forward.

Great. Thank you, and good luck with them through the end of the year.

Thank you, Ruben. And your next question comes from the line of Brian Gordon with Water Tower Research. Your line is open.

Hey, good afternoon, everyone. Last quarter, you guys noted that the work to integrate Knoll and some of the other brands into the international dealer network in particular was continuing. And I was just hoping you could give us an update on where you are with this process and maybe what is left to do there.

Hey, Brian, good to talk to you. This is Jeff.

Quick update on that. As of the end of Q1, we have integrated the Miller Knoll combined dealer network across about 60% of the international network. And the intent and goal is to, by end of this fiscal year, be through the entire network. So progress continues. They're making good strides. And as I, in my earlier comment, mentioned, we're starting to see some real opportunities with the Knoll brand through that combined network.

That's great. That's good to hear. Second question, kind of maybe a bit of a bigger picture kind of question. Just kind of wondering what you guys have been hearing from your customers and your dealers about back to work and hybrid trends and maybe where, you know, the expectation is the market is going to settle on this. And then the follow up to that would be how you guys are feeling about, you know, your product portfolio for, you know, hybrid and collaboration and those kinds of things.

Those are great questions. You know, I think we're hearing a lot less about the return to office quandary and a lot more about people making decisions to be together versus apart and to support limited hybrid in many occasions. I think the Amazon announcement was great news to us, but I think it has become less of an issue and more of a push to being together more frequently. And John, I'm sure you would add something from that from the U.S. as far as what you're hearing from customers and dealers.

Very similar, Andy, in terms of everyone really realizing the benefit of being back, being together in the office. And I think the second part of the question, we feel really good about the product portfolio and all the brands in the collective and our ability to meet the changing needs of the workplace, right, as this whole post-COVID work environment continues to evolve.

I think one of the rich things about the last few years was our research and insights team has been able to study some very complex problems. And I think we've been able to use many of those insights to really help innovation and develop our product assortment. And we feel really strongly about that.

Great. Thank you very much for the additional detail.

Thank you.

And there are no further questions, so I will now turn the floor back to President and CEO, Andy Owen, for any closing remarks.

Thanks again, everyone, for joining us on the call, and we appreciate your continued support of Miller & All, and we're looking forward to updating you on our next quarterly call. Have a lovely evening.

And ladies and gentlemen, this concludes today's call, and we thank you for your participation. You may now disconnect.