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spk02: Good afternoon, ladies and gentlemen, and thank you for standing by. Welcome to the Marketa First Quarter 2024 Earnings Conference Call. At this time, lines have been placed on mute to prevent any background noise. After the speaker's remarks, we will open the lines for your questions. As a reminder, this conference call is being recorded. I would now like to turn the conference over to Stacey Feinerman, Vice President of Investor Relations. Thank you, and you may begin.
spk07: Thanks, Operator. Before we begin, I would like to remind everyone that today's call may contain forward-looking statements. These forward-looking statements are subject to numerous risks and uncertainties, including those set forth in our filings with the SEC, which are available on our investor relations website, including our annual report on Form 10-K for the period ended December 31, 2023, and our subsequent periodic filings with the SEC. Actual results may differ materially from any forward-looking statements we make today. These forward-looking statements speak only as of the time of this call and the company does not assume any obligation or intent to update them, except as required by law. In addition, today's call includes non-GAAP financial measures. These measures should be considered as a supplement to, and not a substitute for, GAAP financial measures. Reconciliations to the most directly comparable gap measures can be found in today's earnings press release or earnings release supplemental materials, which are available on our investor relations website. Hosting today's call are Simon Koloff, Marketas CEO, and Mike Miletic, Marketas CFO. With that, I'd like to turn the call over to Simon to begin.
spk04: Thank you, Stacey. And thank you for joining us for Marketas' first quarter 2024 earnings call. Our first quarter results demonstrate how the strong foundation we built in 2023 is leading to growth with new and existing Marketo customers and speaks volumes to the strength and depth of the Marketo platform. We started the year strong with net revenue, gross profit, and adjusted EBITDA outpacing expectations. Total processing volume, or TPV, was 67 billion in the first quarter, a 33% increase compared to the same quarter of 2023. In Q1, we had a day where we processed over 1 billion in TPV, a significant milestone for the company. Our net revenue of 118 million in the quarter contracted 46% year over year, which included a decrease of 58 percentage points from the revenue presentation change related to our cash app contract renewal. Gross profit was $84 million in the quarter, a contraction of 6% versus Q1 2023, primarily due to the cash app renewal pricing. Our gross margin for the quarter was 71%. our non-GAAP adjusted operating expenses were 75 million, a 20% decline year over year due to our restructuring in Q2 2023 and operational efficiencies. This resulted in a positive EBITDA, sorry, adjusted EBITDA of 9 million in the quarter. T1 was a solid quarter indeed. First and foremost, The accelerated bookings we started in late 2022 and our relentless focus on converting them to gross profit are starting to pay off. For example, we launched a program with Trade Republic, a new customer signed in late 2022. Trade Republic is Europe's largest broker and leading savings platform headquartered in Germany. Trade Republic uses Marketa to power an innovative consumer debit card that combines spending and savings for their 4 million customers across 17 markets. The company chose Marketa due to our ability to reliably deliver innovation and easy geographic expansion. Over 1 million people joined the waiting list for the highly innovative card in just a few weeks. Second, In addition to launching and scaling new customers, we continue to focus on expanding with our existing customers. Uber Eats recently expanded with us into Latin and South America, Canada, and Australia, bringing to nine the number of markets served. Also, Klarna announced that Klarna Card has been open to all US Klarna users. The offering is built into Klarna's app and provides flexible payment options with no revolving credit, personalized spending and budgeting recommendations, and up to 10% cashback. Beyond geographical expansion, our customers are growing with Marketo by leveraging our deep payments and program management expertise. Previously, several of our customers, namely FinTechs, chose to take program management and other services in-house only to reverse course later, given the complexity and regulatory requirements associated with scale. Now, many customers look to Marketo to ease a significant amount of operational burden. During the first quarter, about 20 of our existing customers added program management products and or optional services from our programs, like disputes, compliance reporting, and 3D secure. Going forward, we believe compliance-related services in particular will be a key selling point and differentiator for our platform. Many competitors do not offer the same level of service, and many prospective customers don't want to do this work themselves, especially when we have the advantage of both expertise and economies of scale. While ramping our previously booked programs is a top priority, we're also focused on the significant embedded finance opportunities right before us, like the $2 trillion market for accelerated wage access, or AWA. As we look to capture this tremendous opportunity, we're working with multiple distribution partners to increase our reach and expand our offering. While we've seen tremendous growth from early large adopters like Uber and Walmart's OneFinance, we're approaching other channels to bring our solution to a broader market. In April, we announced our new customer, Rain, a financial wellness benefits provider that uses technology to help companies give employees greater control over their finances. Rain's customers include global brands, like McDonald's, Taco Bell, Hilton, and Marriott. RAIN brings the technology and payroll acumen that come from integrating with multiple payroll providers to determine the proper withholdings along with what the employee has earned. This relationship delivers value for Marquetta on two fronts. First, RAINN will offer a plug-and-play AWA solution for employers, including the RAINN spending card, which Marketa will power. Second, we're working to offer a more comprehensive AWA solution that seamlessly combines our experience, scale, and reliability in modern card issuing with the technology and payroll acumen of AWA specialists, and the RAIN partnership is a significant step in achieving that end state. Another way we're approaching the accelerated wage access market opportunity is by working with labor marketplaces, like the deal we announced with Workwhile, a labor marketplace for shift workers. This offering is stated to go live in the next few months. This brings me to an important point. For many of our customers, especially labor marketplaces, offering accelerated wage access is only the beginning of their embedded finance journey. In fact, they believe that accelerated wage access is part of a comprehensive neo-banking solution for their workforce to increase retention in this tight labor market. As a result, these customers are coming to us for additional services such as banking and money movement. We believe that this conversion is not an isolated event, but rather part of a broader conversion and personalization trend giving consumers a spectrum of integrated payment options including debit, installment pay, and revolver with a global and personalized experience across all merchants. We believe that our platform, which has been strengthened with the addition of credit, positioned us extremely well to capitalize on this trend. In summary, we're starting the year strong and seeing the foundation we laid over the last year start to deliver solid financial results. Our revamped sales efforts are beginning to pay off as the new embedded finance customers gain traction. In addition, our strong existing customer base continues to expand with us, a testament to the value they get from our platform. Before I hand it over to Mike, I must mention Jason Garden's decision to step down as executive chairman of the company next month after one and a half years in the position. As our largest shareholder, Jason has always been focused on where he can contribute to maximize shareholder value. His persistence in value creation continues this tradition, which Mike will touch upon in his comments. He has contributed significantly to the company over the past 14 years, and this is just the latest chapter as we strive towards sustainable, profitable growth for long-term value creation. Since late 2022, we have made changes to mature and evolve the business. Jason felt that the company no longer required the ongoing support and governance that his executive chairman role provided. As a board member going forward, Jason plans to focus his role as chair of the board's new Payments Innovation Committee, helping oversee Marketa's platform capabilities and the acceleration of our innovation agenda. I am excited to work with Jason and the rest of the board on the massive opportunities ahead of Marketa as the embedded finance market grows. Over to you, Mike.
spk11: Thank you, Simon, and good afternoon, everyone. Our Q1 results represent a strong start to the year with all of our key metrics exceeding our expectations. TBV grew 33 percent with broad-based outperformance, particularly in BNPL, on-demand delivery, and financial services. The stronger-than-expected TBV growth drove net revenue to the high end of our expected range. Gross profit meaningfully outperformed due to those volume gains and the benefit of capturing additional network incentives, which I will discuss later in more detail. Finally, continued execution of efficiency initiatives, particularly the streamlining of technology costs, when coupled with our higher gross profit, led to significantly higher adjusted EBITDA of 9 million in the quarter. Q1 TPV was 67 billion, a year-over-year increase of 33% for the fourth straight quarter. Non-block TPV grew approximately 15 points faster than block growth. The financial services vertical grew in line with the company overall as neobanking, which some of our customers combined with accelerated wage access solutions continues to resonate with consumers. Lending, including buy now, pay later, grew faster than the overall company due to the continued adoption of our BNPL customers pay anywhere card solutions. On-demand delivery growth remained in the double digits, accelerating quarter over quarter as our customers expanded into new merchant categories and geographies. Q1 had our highest on-demand delivery TPV growth in the last two years. Expense management growth accelerated for the second straight quarter, growing on par with the overall company, driven mainly by strong performance from our top customers. In fact, one of these customers has been increasing the share of their volume on our platform after seeking platform diversification with a competitor in the past. Q1 net revenue was $118 million, a contraction of 46% year-over-year. The key elements of our net revenue results are as follows. The most significant impact was the 58-point growth headwind related solely to the revenue presentation change resulting from the Cash App renewal. As we've described before, this change in revenue presentation is related to the bank and network fees associated with Cash App's primary payment network volume, which previously were included in net revenue and cost of revenue. Starting in Q3 23, these costs are netted against revenue. There is an additional 10 percentage points decline in net revenue growth due to the Cash App renewal pricing. There was one additional revenue presentation impact related to our Cash App renewal this quarter. We renegotiated a platform partner agreement with reduced pricing that went into effect this quarter. Due to the terms of the Cash App renewal, we passed through the proportional savings to Cash App. Based on the revenue presentation changes we made last year, this reduced pricing impacts cash app net revenue but not gross profit. The impact was approximately 4 million, lowering our Q1 growth rate by approximately two points. This partner agreement impact was not contemplated when we last shared our 2024 expectations in February. Non-block revenue growth accelerated quarter over quarter by three points as we lapped some of the prior year renewals. We continue to see increased contributions from fast-growing solutions such as BNPL, pay-any-where cards, on-demand delivery category expansion, and neobanking combined with accelerated wage access. Block net revenue concentration was 49 percent in Q1, decreasing two points from Q4. The decline in concentration is helped by the broad outperformance from other customers on our platform, particularly larger customers. Excluding Block, our top 10 customers increased net revenue by 30 percent year over year. Our net revenue take rate of 18 basis points declined one point from last quarter due to seasonality, as the mix of our TPV during the holiday season typically has a higher take rate. Q1 gross profit was $84 million, a gross profit margin of 71 percent, outperforming our expectations primarily due to higher network incentives. In the simplest terms, Our stronger TPV trajectory across multiple networks over the last couple of quarters led to this benefit. In the case of one partner in particular, in the final days of the quarter, we reached another incentive tier, generating a gross profit benefit for the quarter before our incentive tiers reset in April. As a reminder, our two largest network incentive contracts run April to March, which results in Q1 being our highest incentive quarter and Q2 being the lowest. On a year-over-year basis, our gross profit contracted 6%. While we are starting to see the newer, higher gross profit cohorts begin to contribute, renewals continue to weigh on gross profit growth. The Cash App renewal lowered gross profit growth by mid-20s percentage points. As a reminder, the Cash App revenue presentation changes do not impact gross profit. In addition, all other renewals lowered growth by mid-single digits. Roughly half of this impact is driven by renewals completed between Q2 2022 and Q1 2023, which will lap in Q2. The remaining impact is driven by the square renewal, which won't anniversary until Q4. Non-block gross profit growth accelerated quarter over quarter by seven points, helped by the higher incentives. Our gross profit take rate was 13 basis points consistent with the last two quarters. Q1 adjusted operating expenses were $75 million, a decrease of 20% year-over-year due to realized savings from our restructuring in May last year and efficiency initiatives targeting our technology and professional service expenses. We continue to find opportunities to optimize our operations and execution while maintaining high reliability. On a sequential basis, expenses shrank 6% quarter-over-quarter largely due to a decrease in professional services, which tend to be higher in Q4 due to the timing of audit fees as well as product and security assessments. Q1 adjusted EBITDA was positive $9 million, resulting in a margin of 8 percent. Interest income was $14 million, driven by continued elevated interest rates. The Q1 GAAP net loss was $36 million, including a $10 million non-cash post-combination expense related to the power acquisition. Within Q1, we exhausted the $200 million buyback authorization announced in May of 2023. In the quarter, we purchased 5.2 million shares at an average price of $6.22 for $32.7 million. We ended the quarter with $1.2 billion of cash in short-term investments. Now let's shift to our Q2 and full-year outlook. We expect Q2 net revenue to contract between 47% and 50%. This is in line with the expectations we shared last quarter, with the exception of the two-point revenue presentation impact related to the renegotiated platform partnership. Consistent with what we have seen in the last three quarters, we have assumed a 65 to 70 percentage point negative impact of the cash-out renewal. Future gross profit is expected to contract between 7 and 9 percent, a little better than our expectations at the start of the year based on our current trajectory. We expect gross profit margin to be in the low to mid 60s as our network incentive tiers with our two largest network partners reset every April. Therefore, Q2 is always our lowest gross profit quarter. Q2 adjusted operating expenses are expected to grow in the low single digits as we start to lap our restructuring from last May. This is also better than our expectations at the start of the year due to optimization initiatives. but we will continue to reinvest in headcount and enhance platform resiliency to support the growth of our skilled customers. Therefore, Q2 adjusted EBITDA margin is expected to be in the negative 5% to 7% range, two points better than our expectations at the start of the year. Although the reset of our network incentives will lead to negative adjusted EBITDA on the quarter, barring unforeseen macroeconomic events, we expect this to be our final negative adjusted EBITDA quarter as we move forward on our path of sustainable profitable growth. Our expectations for the full year 2024 have increased for adjusted EBITDA and gross profit remains largely unchanged while reducing net revenue growth. We now expect net revenue to contract 24 to 27 percent. This is a three to four point reduction from what was shared previously driven by two factors, neither of which are impactful to gross profit. First, The revenue presentation impact related to the renegotiated platform partnership is approximately two and a half points for the year. Second, we now expect the mix of our TPV to be more heavily weighted toward the Powered by Marketo business, which materially impacts net revenue, but has a much lesser impact on gross profit. This will lower the revenue growth by approximately one point. Gross profit is now expected to grow seven to nine percent, lifting the bottom of the range from what we have shared previously. TPV year-to-date has been a little stronger, helping the first half gross profit growth, but the majority of the Q1 gross profit upside was related to incentives that are specific to Q1 because of the way our incentive contracts are structured. Our expectations for the second half gross profit growth remained unchanged for now at 23% to 26%. These changes in our net revenue and gross profit expectations highlight why we focus on gross profit as the measure of value we deliver for our customers. Our net revenue can be noisy based on our business mix and revenue presentation. Based on our continued success with cost optimization and efficiency initiatives, we are raising our full year adjusted EBITDA margin to positive one to three percent. We still expect positive adjusted EBITDA for three out of our four quarters in 2024, with Q2 being the exception. Before we wrap up, I wanted to address our stock-based compensation and the impact of Jason's election to step down as executive chairman. As we discussed during our investor day late last year, we are being more thoughtful in our deployment of stock-based compensation and are managing to a dilution target of below 3%. We are on track to meet our target in 2024, but it will take time for our increased discipline to impact our stock-based compensation due to the vesting of grants from prior years. For the past several quarters, approximately 30 percent of our stock-based compensation is driven by the accounting for Jason's Pre-IPO Long-Term Performance Award, which consists of seven equal tranches that vest upon the achievement of company stock price hurdles ranging from $67 to $173. For this award to be earned, It included very specific service requirements as the CEO or executive chairman. Therefore, Jason's decisions to step down from the executive chairman role will resort to him forfeiting the award and the reversal of previously recognized expenses. This reversal will occur with the transition in June, resulting in a $158 million one-time benefit to stock-based compensation in Q2. In addition, we will no longer expense $32 million of stock-based compensation that we would have booked from Q2 to Q4 of this year. Therefore, this change will lower our 2024 stock-based compensation by $190 million compared to what was expected at the start of the year. This will also lower our 2025 expense by $18 million. While this does not change the timing of sustained net income profitability, it does substantially reduce our net income loss over the next two years. In fact, we now expect 2024 net income to be around breakeven to slightly positive due to the accounting of this forfeiture, then going negative again in 2025 before reaching true and sustained profitability exiting 2026 as we laid out in our investor day late last year. In addition, Jason has elected to voluntarily convert a portion of his Class B shares to Class A shares on a one-for-one basis. Therefore, our board has authorized another share repurchase program of up to $200 million. While we are not ready to commit to being a systematic buyer of our stock going forward, we continue to believe that our current valuation does not properly reflect the market opportunity, our differentiated and comprehensive offering, and the expense discipline we have instilled in our business. This attractive path to sustainable, profitable growth, combined with our strong balance sheet and limited cash burn, make this buyback program a great opportunity to reduce our shares outstanding at our current valuation as we continue to manage the business for the long term. In conclusion, we are starting 2024 with solid results and continuing to generate the momentum we've built over the last 18 months to deliver sustainable growth, profitability, and innovation in 2024 and beyond. Once we lap the cash app renewal impacts at the end of Q2, our second half financial metrics will begin to reflect what we believe is our true performance trajectory. Our success with efficiency initiatives is expected to deliver positive adjusted EBITDA in 2024 for the first time as a company, while continuing to enhance our platform capabilities to capture the immense opportunities ahead with new and existing customers. I will now turn it over to the operator for Q&A.
spk02: Thank you. At this time, we'll be conducting a question and answer session. If you'd like to ask a question, please press star 1 on your telephone keypad. We ask that you please limit to one question and one follow-up. A confirmation tone will indicate your line is in the question queue. You may press star 2 if you'd like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we poll for questions. My first question comes from Ensign Ang with J.P. Morgan. Please proceed with your question.
spk08: Sure. Thanks a lot. Yeah, thanks for all the detail here. Just wanted to ask on the bookings front, any update there? How did it start the year? What are you seeing from a pipeline standpoint? Any changes? I know last year was up nicely, up 50%.
spk04: Yeah, hi, Tenzin, and thank you for the question. This is Simon. Things are looking good, and I'd say we had a plan. I think last year we spent a lot of time disclosing Booking's number because it was a problem before, I'd say in 21 and 22. That problem is way behind us right now. So we're doing really well. And in terms of pipeline, the pipeline is growing strongly in both FinTech as well as embedded finance. So we're on track, I'd say, slightly ahead.
spk08: Good. And then just my follow-up, just I think on the expense management side, you talked about where you're doing some split processing. You did see some higher share. for one of your partners there. Can you discuss why that's the case? I know it's common for us to just assume it's pricing, but I'm sure performance is a part of it. So just maybe walk us through what changed there and how you win those jump ball situations.
spk11: Yeah, I think what happens is, you know, particularly when in expense management, there can be a lot of single-use commercial cards. And that is a more competitive area as our business. But when you look at our comprehensive offering and all the different value that we can provide our customers over time, what we're seeing is in this case is that they're starting to see that value and are adding just more volume to our platform. and growing much faster with us now. So, you know, it's just a tribute to the breadth and depth of the platform and the value proposition we offer. And, you know, we obviously would like this to happen with many of our other customers who may have also sought diversity.
spk08: Got it. Thanks for taking the questions.
spk02: Thanks, Tingen. Our next question comes from Timothy Chioda with UBS. Please proceed with your question.
spk10: Great. Thank you for taking the question. I was hoping we could spend a little bit more time on the RAINN partnership. You mentioned some of those large employer logos that are part of RAINN's network or customer base. Maybe you could dig into the mechanics of how you go about penetrating those employers. Is there co-marketing that you do alongside RAINN or the employers? Are there any revenue sharing mechanics that we should think about? Timing, really anything that you could help us on on better understanding the RAINN opportunity. Thank you.
spk04: Hi, Tim. Simon here. Yeah, I'll spend time on that just to kind of frame the broader market. I'd say that this is a very large market. As we discussed in our investor day, it is a $2 trillion market. And I'd say shift and gig workers in the United States are almost 83 million people. And they're distributed between very large organization, big economy, as well as some regional players that either serve consumers or serve businesses. So we decided to take a three-tiered approach to the market, given its size and the requirement that comes from our customers. So in the high end of the market, I'd say, especially with the gig workers, where they have a vast majority of their labor force as 1099 contractors, we've taken a direct approach to them or highly skilled ISVs. So I put the Ubers in that category and Walmart won. So that's one segment of the market. The other segment of the market and a fast-growing segment of the market would be open labor marketplaces in which a company goes in and rather than hiring a shift worker, they hire a shift, and these labor marketplaces fill that shift on their behalf. That's one of those deals we announced last year is WorkWell, and those labor marketplaces are growing fast. Now, the third tier would be your traditional employers, such as large franchisees, so on and so forth, and they have a combination of W-2 as well as 1099-related workforce. And our partnership with Rain will address that market. So you can consider us and Rain, you can consider Rain as a highly specialized and extremely fast-moving ISV that plugs into the payroll systems. and kind of tap into the right flow with the creation of the RAIN debit card that's powered by Marketo. So between, I think, those two, I'd say, go-to-market initiatives, we feel good about our opportunity in the space.
spk10: Excellent. Thank you, Simon.
spk02: Our next question comes from Ramsey L. Asal with Barclays. Please proceed with your question.
spk14: taking my question this evening. Maybe I'll follow up on Tim's question about earned wage access. It's interesting how you kind of contextualize that as maybe the thin end of the wedge into more neobanking type services. Maybe you can give us a little more detail on that opportunity and how you can position yourselves to benefit from it.
spk04: Sure, Remzi. This is Simon again. Look, this is not new. I'd say the At the turn of last century, credit unions started emerging because they could support a certain workforce. And the employer kind of like wants to offer a lot of these services to their employees to increase labor retention. When there was a very, very tight labor market and the growth of a company is limited by the number of employees they have. And we're seeing the same thing materialize now. So you can think of accelerated wage access as like a neocredit union, but the credit union actually applies to folks that are not direct employees of that entity. So I'll give you an example. Like, let's say if I'm a neobank, and I want to offer accelerated wage access, I can do that to a broad swath of the population. But for specifically the employees or workers or laborers of that company, I can offer instant wage access. So one will get paid immediately, the other one will get paid two days, or anything below 15 days is actually a bonus to about 60% of the U.S. population. So I think that's what's creating the conversions. But, Ramzi, I'll say that conversions is not just unique to that space. We're seeing the same conversions that happen in embedded finance. I mean, they want everything from us. We're seeing fintechs starting to look almost the same as embedded finance, no longer focused on a single use case. They're focused on a consumer or a business and offering all their financial services to them. So that trend example, I mean, no one will benefit from BNPL more than the underbank that accelerated wage access provides. We are extremely excited about these conversions because, honestly, we are part of very, very, very few competitive sets that can offer these combined solutions with the right program management on a global basis, including pay now, pay in installments, revolver, secured credit on the consumer side, as well as commercial and consumer on the credit side. So I think we're looking good there.
spk05: That's fantastic. I appreciate it. Thank you.
spk02: Our next question comes from Darren Peller with Wolf Research. Please proceed with your question. Guys, nice job. Thanks.
spk03: Listen, just on new bookings, you know, you obviously have talked over bookings being more material contributor in the back half of the year for those that you've already booked. Just curious if you could touch on how the cohorts are trending, any variance you guys are seeing with regard to those customers ramping And then just a quick follow-up, I'll just ask together on credit and maybe a little more on what the pipeline's looking like there and if we can expect conversions there. Thanks, guys.
spk11: Sure. So on your first question, Darren, thanks for the question. So far, what we're seeing is we're a little bit ahead of schedule. So we had said we expected about $20 million in revenue coming from these new cohorts for 2024 and then that ramping to $60 million next year. And In Q1, it's obviously early, but we were a little bit ahead based on a couple of customers launching a little more quickly than we expected and one or two also ramping a little faster than we had projected. That being said, because of, as you can imagine, the ramp of a card program, it takes a little bit of time. So we're, I guess, encouraged by the first couple of months, but, you know, the real value will be generated, you know, say, four to seven, eight months after the launch when you really start to see what kind of momentum those programs have and what kind of volume they can generate. But we're off to a good start, a little bit ahead of schedule.
spk04: And, Brandon, Simon, on the credit side, again, like we said, our focus is to do a hell of a job on the initial accounts and partners that we have established. I'd say we're looking really good on the consumer credit side. I'd say for one particular reason, which is most of the brands that align with our vision on credit are thinking about a co-brand as an engagement tool and not just a loyalty tool. And kind of like addressing the top of the funnel, which is bring me more users or regain me the users that I've lost versus making my loyal customers more loyal. So that fits exactly with how we perceive the credit market going today. And also, it's a great thing for our platform because it operates in real time, and the rewards engine could be changed in a real-time basis in order to increase engagement and not just loyalty. And on the commercial side, it's actually better than we had expected. We did not anticipate such strong demand in commercial credit, and most of it is driven by, I'd say, the aggregator marketplace's that have great visibility into the performance of a small to medium-sized business. So just to give you an example, out of all lending that J.P. Morgan has done last year, only 2.6% of that went to small businesses. But small businesses account for like 53% of our GDP. So I think we should have anticipated this great demand, but we didn't. But I think it's actually a very good sign for us.
spk03: That's great to hear, Simon. Thanks, guys.
spk02: Our next question comes from Andrew Bausch with Wells Fargo. Please proceed with your question.
spk13: Hey, thanks for taking the question. I wanted to speak about the expense management customer that you highlighted in the prepared remarks. I mean, you said that this one customer was looking at other competitors but then decided to come back to you. So maybe if you could just extrapolate what Sure.
spk04: So I'd say that this is Simon, by the way, and thank you, Andrew, for the question. So as expense management players start adding more features and start reaching scale, they will look at Marketo as their platform of choice. I'll give you an example. It's very simple. Like expense management is part of a set that a finance department takes. There's like invoicing, there's bill payment, there's many things. So as we see this conversion trend materialize, and like I said, it's not just in the consumer space, in the commercial space, which is where expense management lands, we're seeing a lot of players come to us and say, look, I can do more with your platform, and you have all the program management that I need. You've got all the relationships that I need. I'm coming back to you. And that takes us away from, as Mike mentioned, the one-time virtual commercial card situation. that is almost a commodity or heading in that direction. So I think I would attribute these things to the conversion strength.
spk11: The only thing I would add to that, I think, the only thing I'd add is that it also is, this is where I think we are benefiting from our focus on issuing specifically. So as our customers get bigger and bigger, and so therefore they become more sophisticated and looking at a lot of different capabilities they would like and to be delivered at very high reliability and a high level of service, that's something that we're just well positioned to do given our sole focus on the issuing business. where a lot of our competitors have a broader remit and therefore may not have the breadth of capabilities and focus that we have.
spk13: The relationship is getting deeper. I wanted to just talk to the adjusted EBITDA, how performance in the quarter. Nice to see the EBITDA positive and the Cash App headwinds coming to an end in unison in the third quarter here. How should we think about the ramp of EBITDA margins as we progress beyond these headwinds that you guys have been experiencing, meaning the amount of flow-through or in your ways you want to invest in the business?
spk11: Yeah, so thank you for your question. The way we've thought about it is that we believe we can grow our gross profit in the 20-plus percent, so in the 20s. And we also believe that if we're growing at that pace, that we only need to grow our expenses, um, sort of in the low double digits, that there should be at least a 10 point gap. Um, once we, you know, sort of lap all this, um, and things, we kind of get a normalized base to grow off of, you know, starting, you know, in the coming in 25 and 26 that there should be, you know, about a 10 point gap at least between our gross profit growth and our expense growth. Um, And that's just the benefit of a platform business and achieving and reaching our economies of scale. And so when you start to look at that 10-point gap in growth and you start to grow that out a year or two, you'll see that the EBITDA comes in pretty significant chunks. It doesn't just sort of drip in. It becomes a meaningful gap as our volume and business just keeps getting bigger and bigger. And so that's really the formula we're looking at. And just to get a little more specificity, because we're so headcount and technology-driven, our cost structure, what we see is between merit increases and things we'd give to our employee base, as well as the variable costs we have of running our platform with cloud costs and other data tools that we use, Just those two things, our expenses would probably grow in the mid to high single digit range, assuming we continue to compound at this kind of clip in terms of volume. With that, then, it's all a matter of how much more are we going to be investing incrementally to drive additional capabilities on the platform. And that's where we've said we think that anywhere from, say, three to five points of growth should be enough investment on top of the existing investment capacity we already have, which includes over 300 people who are focused on our platform today. And so that's sort of the model that we are projecting our business going forward.
spk13: Nice to have that line of sight. Thanks, Mike.
spk02: Our next question comes from Gus Gala with Monash Crespi Heart. Please proceed with your question.
spk01: Hi, Tim. Thank you for taking my questions. Last couple of updates, we talked about ramps coming down. About 100 days. We're here, you know, a third of the way through the year. How are these faring now? What are we making progress on tangibly that's allowing this to happen? And last one I'll layer in there is, can you dig in on progress, maybe penetration, Marquette in a box, helping drive that down? Appreciate all the comments.
spk04: Hi, Gus. This is Simon. You're absolutely right. I mean, we've made a lot of progress, and I'll attribute all these to the Market on the Box solution. In addition to engaging our solution team, early on in the process and not when the NSA signed. So in a more concrete way, throughout the whole thing, as in like from the moment we touch a customer all the way to realizing the gross profit, right, we've made tremendous improvement north of 10%, which is material if you actually look at how this compounds. And I'd say that there's marketa in the box. That made a huge difference. Engaging the solutions team, working on a good blend between commercial and consumer. Commercial moves much faster than consumer. And last but not least, focused on the, I'd say, more expansion into the existing base that reduces a lot of the upfront cycles. So they know us, they've worked with us, our bank partners know them. So I would say overall, there's the tailwinds that are helping us because our customers land and we expand with them, but also we've made significant operational improvements that have helped tremendously.
spk11: And the one thing I would add is the last several quarters, we've had a couple of flips per quarter. And where that helps is not only are those customers already very experienced, so they're not sort of learning as they go. They already know how to run the card program. But as the cards move, the volume obviously comes very quickly because they already have existing volume. And so that's also something that's contributing to the time it takes to realize that gross profit opportunity. is collapsing.
spk04: Right. I'll add one more thing. We've been able to do this without adding more operating, operational expenses. So, and if we've added them, it's extremely small. So, it's operational efficiency.
spk05: Great. Appreciate all the color, guys. Nice work.
spk02: Thank you. Our next question comes from Brian Keane with Deutsche Bank. Please proceed with your question.
spk12: Hi, guys. Thanks for taking the question. Wanted to ask about international. It sounds like Uber Eats expanded internationally. Maybe you could just talk to us about what you're seeing in the pipeline and growth of TPV. Is it still Europe and Canada, the big opportunities you see right now? Thanks.
spk04: Hey, Brian, thank you for the question. So, look, there's demand everywhere, but we have to remain focused. So there's two parts of international. I'd say the first part is our domestic customers, like U.S.-based customers that want to expand overseas. And we've done well there. I mean, Uber is just one example. And what is good news here is kind of all of them want to go to the same countries. So it doesn't give us that divergence in terms of where we need to put the effort. And then the second part of international is in the EU, in which we see, I'd say, the pace of innovation accelerating in Europe. And as a consequence of that, our volumes, albeit smaller than U.S., are outpacing the growth of the U.S. So I'd say those are two healthy trends.
spk12: Got it, got it. And then my other question, you know, you talk about adding value-added services. In particular, you highlighted compliance. Just thinking, does that help with retention? Does it help kind of with the gross margin and profitability? Just thinking about how you add on these products, you know, where we see it in the P&O.
spk04: Yes, yes, and yes. So I'd say in terms of retention, of course. I mean, the more they engage with us, the better it becomes. And also, from a gross profit take rate, yes, it does help. And examples would be managing disputes, whether it's related to Reg E or Reg Z or 3DS, which is related to two-factor authentication. They just pile on to our gross profit take rate. And despite the growth in volume, it will either keep the gross profit take rate take rate flat or inches it up. That's how it will reflect to our bottom line. And the last thing is economies of scale, right? The way Marketa, the way we have, our team has handled and managed disputes and the reduction of cost make it attractive for us, but also attractive for our customers. So it's kind of like membership has its benefits. Everybody benefits from the economy of scale achieved by Marketa. And that's something that is extremely hard to achieve especially on the consumer programs. So it might be easier on commercial programs, but in order to get that economy of scale across both debit and credit on a global basis, it's a huge moat for us. So we're excited about it because it's like a win-win-win. So we win, our partners win, but more importantly, our customers win. And Honestly, the embedded finance customers don't want to deal with this at all. The fintech players like to dabble in these services, but not with the economy of scale. It's going to be hard for them to beat our economy of scale. But the embedded finance services, I'd say from day one, they're clear with us that they want this to be done by us, and they're happy to pay for it.
spk11: Yeah, I think this is an area where Sort of everyone's in the market's focus on profitability is something that really helps us quite a bit because of that economy of scale advantage and expertise advantage. A lot of our even existing customers, like Simon mentioned, we have 20 programs that added some sort of service in the quarter. Everyone is evaluating, you know, are these really my core competencies? Should I really be doing these things myself, or should I make this a variable cost and utilize someone who has more expertise in scale than I do? And as that continues to happen in the market, that should benefit us. And the more it happens, then we get even more scale, and it becomes a sort of feedback loop.
spk05: Yep, sounds good. Appreciate the color.
spk02: Our next question comes from Craig Marat with FT Partners. Please proceed with your question.
spk09: Yeah, good afternoon. Thanks for taking the questions. My first is on, excuse me, earned wage access. You know, I wanted, could you compare the unit economics of that business to your other lines of business and the upside to that over the long term from embedded finance? And second, you know, we're starting to see some improved performance out of the larger U.S. neobanks, at least the ones that are public. And I was wondering if there's any, if you could update if there's any renewed opportunity in the FI space for you. Thanks.
spk11: I'll maybe take the first one and then pass it to Simon for the second one. So our unit economics for AWA, I would say our are very similar to our neobanking economics that we would have for other customers. Those use cases are sort of tied together in many ways, and so our economics end up being quite similar. So it's a very attractive use case for us in terms of how much we can earn, on par with what we earn in many other use cases across our business.
spk04: In terms of your two other questions, which is, are we seeing renewed interest or opportunities in EU banking? And the third one was large FIs. So the answer on two is absolutely, as we see some of the accelerated wage access players expanding from just being a credit union, for the lack of a better term, and to be effectively a national bank, we are a benefitor of that trend. And there's a couple that are getting interesting traction. So that's one. On the large financial institutions, we're still on the same timeline. I would say the commercial institutions the commercial side of the large financial institutions are starting to probably accelerate the conversations with us. But I wouldn't say that, I mean, we're still on the same timeline in terms of not that segment being material in terms of revenue till like the late 25, 26. Okay, thank you. Sure.
spk02: Our next question is from Cassie Chan with Bank of America. Please proceed with your question.
spk06: Hey guys, thanks for taking my question. So just wanted to ask any changes to your TPV growth expectations for the full year? I believe you previously said about 30%. Obviously you're running slightly higher than that. You know, should we expect it to remain relatively steady in 24 and kind of associated take rate dynamics that we should expect there? And then kind of on a related note, You mentioned the mix of TPVs swinging more towards the power buy side, which is impacting some of those net revenue figures and expectations for the full year. I mean, is there any change in client behavior or in the market that you're seeing, and how should we think about the mix of powered buy versus managed buy going forward? Thank you.
spk11: Thank you for your question. So, in Q1, our TPV growth was 33%, but, you know, a little over a point of that is the leap year benefit. So, you know, that we do still expect our TPV growth to be about 30, you know, about 30%. Things are running a little bit better. But obviously, as we go through the year, as I mentioned in my remarks, this is the fourth straight quarter where we've grown 33% year over year. And so, you know, our comps will get tougher as the year goes on. So we don't expect material changes from quarter to quarter, but Q1, because the leap year will be a little bit on the higher end, and we still expect our growth for the year to be about 30% roughly. In terms of your second question on the shift to powered by, I think we're not seeing a change in the behavior. It's really related to two dynamics. One is some of our very large customers who we are in a powered by relationship are growing very quickly. And so that's one dynamic that's happening. The second is that there are a lot more customers who are coming to us with what internally we call powered by plus type constructs where they want to maybe manage the network relationship themselves or have their own bank relationship, for example, but they still want us to do everything else. So we're still going to do a lot of program management activities for them. But the big difference from a P&L perspective between powered by and managed by is that when we're managed by the, you know, the network and bank costs are also running through our P&L versus in a powered by construct, we're really just charging for our processing services and any other additional service we provide. And so, you know, it ends up working out similar in gross profit, not exactly the same because obviously when we manage everything, we add a little bit more value. but the revenue difference is what's so significant. And so it's not really a change in behavior. It's more just about the growth of customers and how people are approaching the marketplace.
spk06: Great. Thank you.
spk02: Our final question is from Alex Markref with KeyBank Capital Markets. Please proceed with your question.
spk15: Thank you for taking my question. I just wanted to come back to the expense management volume migration that you mentioned. I'm just curious, you know, sort of taking that in the broader context of Marketta, what is the right way to think about that? And maybe another way to ask it is sort of thinking about Marketta wallet share or TPV share at customers today. I'm just sort of curious if there are other opportunities in the future around this type of migration or if it was more of a one-time anomaly.
spk11: Yeah, maybe I'll start and then Simon may have some comments as well. I think that if you think about the way our customers view it is once, as they sign a new customer, right, and they're in the expense management space in particular and they, you know, are going to start offering a card solution, if they're using more than one provider, typically they'll decide, okay, which platform am I going to put that customer on, right? So they can start to diversify between two providers and And maybe they've been doing that for the last couple quarters and then they start to say, okay, but now the customers I'm signing want these types of capabilities. And so maybe before it was a 70-30 split the last few quarters. Now maybe I'm going to be 80-20 or 90-10 because a lot of the types of deals I'm signing are things that I think will be better served on one of the platforms or the other. So it really is a dynamic environment, particularly in this space where many of these companies are growing quite quickly. These are not customers growing 5%, 10% a year. These are companies growing 30%, 50%, 50-plus type percentage growth rates. And so as they're bringing on that much additional volume, where they decide to put that volume can be pretty impactful in terms of the share we capture. And so in terms of as we look ahead to your second question, I think what we believe is Because of our focus and the comprehensive nature of our platform, as well as the consistent reliability that we deliver, it should help us increase our lead over time. We should become more attractive to larger players who are looking to do a program that maybe is focused on engagement, as Simon talked about, rather than just loyalty in the co-brand space. Or if you're an expense management player and you're really thinking big, then that reliability and that focus in terms of the capabilities we can serve up becomes quite attractive as you get to even greater and greater scale. So there will also be new competitors, of course, along the way, but we think that our position should benefit us more and more as time goes on.
spk04: Yeah, I'll add to that, Alex, that credit is a big differentiator. A lot of the customers that were focused on either prepaid debit or debit only or even net 30 are actually, all of them, thinking about what their disposition is on credit. And they've come to us saying, okay, we could have distributed the volume or the relationship among many debit providers. But when it comes to credit, you guys are going to win this. The second thing is international expansion. So you can't be a US only or an EU only in this market where we're seeing a consistent expedience across the globe. So those are helping us as well. The last thing I'd say is, look, as Our customers scale their regulatory requirements and their operation requirements scale with them. And while they could have taken it on their own and distributed their processing volume, it gets very complicated and expensive as they – grow up. So they're bringing it back to us and saying, look, your economy of scale is significantly better than mine. So I'm hopping on your platform. And that makes the, I'd say, the distribution or the whatever you want to call it, diversification or distributing the volume harder to accomplish. So I think all in all, we are benefiting from the winners winning more. and it's looking good for us.
spk05: Okay. Thank you both.
spk09: Thank you, Alex.
spk02: This concludes today's conference. You may disconnect your lines at this time, and we thank you for your participation.
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